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ERP & Human Capital Management

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Niel Oscarson
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KLAS Research Director - Niel Oscarson

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Associated Market Segments

Credentialing

Software designed to help healthcare organizations streamline, automate, and track the credentialing and re-credentialing...

Enterprise Resource Planning (ERP): Large (>300 Beds)

Products that provide the following functionalities: financials (GL and A/P), HR/payroll, and supply chain management....

Enterprise Resource Planning (ERP): Small (<300 Beds)

Products that provide at least two of the following functionalities: financials (GL and A/P), HR/payroll, and supply chain...

ERP Business Transformation & Implementation Leadership

Firms that are engaged as the prime implementation leader for highly complex ERP projects. Engagements must include the...

ERP Implementation Leadership

Firms that are engaged as the prime implementation leader and provide project managers and technical staff for ERP projects....

Human Capital Consulting

Consulting engagements that help healthcare organizations better manage their people and culture; human capital consulting...

Scheduling: Nurse & Staff

Products that provide comprehensive employee and nurse scheduling and reporting tools.

Scheduling: Physician

Software that uses rules and algorithms to help schedule physicians and providers.

Talent Management

Software used to automate processes and help with business objectives related to workers and their skills, such as hiring,...

Time & Attendance

Products that provide comprehensive tools for tracking and reporting on employee time and attendance.

Training & Learning Platforms

Software platforms that aid in staff training and learning.
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Performance
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Healthcare Management Consulting 2025
30 April 25    |   Kevin Huang and Warren Whitford
As the healthcare industry evolves, healthcare organizations often need strategic help to ensure operational success and better serve patients. Management consulting firms, with their wealth of expertise, are uniquely positioned to fulfill this need. KLAS’ Healthcare Management Consulting 2024 report shared which consulting needs were being prioritized by healthcare leaders. Building on last year’s findings, this report shares (1) the scope and type of validated healthcare management consulting (HMC) services provided by firms and (2) how firms perform—first examining the HMC market overall and then the six individual segments it comprises. The report is intended to help healthcare and payer organizations determine which firms may be best suited to meet their complex needs, with a particular focus on level of expertise, actionable deliverables, and outcomes.
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Implementation Services for Oracle ERP 2024
24 May 24    |   Kaleb Harris and Sam Eaquinto
As more provider organizations choose to move forward with cloud-based ERP solutions, it is critical for them to implement the solution without negatively affecting day-to-day business. To avoid challenges during implementation, organizations are partnering with firms that offer implementation leadership and business transformation services. This report examines the client experience of three firms who provide implementation services for Oracle’s ERP suite and what these firms are doing to drive success.
White Paper
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How Services Firms Can Drive Successful Client Engagements 2023
04 October 23    |   Sam Eaquinto and Warren Whitford
In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.
Performance
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Physician Scheduling 2023
28 September 23    |   Ciera Walker and Niel Oscarson
As more healthcare organizations move away from manual processes for physician scheduling, they agree that using technology boosts scheduling efficiency and visibility. However, given the inherent complexity of scheduling, many organizations haven’t yet achieved the fully automated process they were hoping for. This report looks at two different types of vendors who offer physician scheduling solutions to their customers—those who focus primarily on clinical collaboration and those who focus primarily on workforce management—and shares the successes and barriers customers experience as they continually move toward greater efficiency. Also included are general market insights gleaned from respondents across solutions.
First Look
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QGenda Time Tracking and Compensation 2023
20 September 23    |   Niel Oscarson and Taelin Bryan
Managing time and attendance can be particularly complex in the healthcare industry. Outdated IT systems are inefficient and prone to error. QGenda works to meet this market need by offering configurable rules to effectively manage time and attendance and compensation calculations. Additionally, QGenda works to optimize healthcare organizations’ workforces through reporting and analytics. This report offers a first look at customers’ experiences with QGenda Time Tracking and Compensation.
Performance
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Implementation Services for Infor ERP 2023
07 September 23    |   Dallin Seely and Kaleb Harris
Many provider organizations are adopting new cloud-based ERP solutions, but implementing an ERP solution is a big undertaking that can affect day-to-day business. Due to the breadth of areas ERP touches as well as post-COVID-19 staffing challenges, organizations are engaging firms that offer implementation leadership and business transformation services. This report examines client experiences with firms who provide implementation services for Infor’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research. In early 2023, KLAS published Implementation Services for Workday ERP ; KLAS also plans to publish future research on firms that implement Oracle’s ERP software.)
First Look
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TigerConnect Physician Scheduling 2023
30 June 23    |   Jacob Mortensen and Paul Hess
In recent years, physician scheduling vendors have made great strides in providing scheduling solutions that drive tangible outcomes for provider organizations. This report takes a first look at the customer experience with and overall performance of TigerConnect’s Physician Scheduling solution (formerly Call Scheduler).
Performance
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Implementation Services for Workday ERP 2023
07 March 23    |   Dallin Seely and Kaleb Harris
KLAS’ recent Decision Insights data shows a large number of organizations are purchasing Workday’s enterprise resource planning (ERP) software, and for these organizations, a strong implementation partner is vital. This report examines the firms that provide leadership for implementations of Workday’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research; KLAS plans to publish future research on firms that implement Infor’s and Oracle’s ERP platforms.)
Performance
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ERP 2023
14 February 23    |   Niel Oscarson and Shawn Howell
With regulatory and financial pressures increasing, many healthcare organizations continue to move to cloud-based enterprise resource planning (ERP) solutions, utilizing them to boost efficiency and provide insights into how business processes can improve. To implement and optimize these solutions, organizations rely on their ERP vendors, who sometimes provide an inconsistent customer experience. This report examines (1) customer adoption across the three ERP pillars—financials, human capital management (HCM), and supply chain management—(2) the performance of enterprise ERP vendors, and (3) customer optimism about how vendors will perform in the future.
Performance
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SAP in Healthcare 2023
31 January 23    |   Emily Paxman and Mike Smith
SAP is an established name in healthcare and has been measured by KLAS for years in individual market segments (specifically analytics and talent management). This report is a first comprehensive look at the SAP platform and the experiences of customers, particularly those using multiple solutions to execute their financial, staffing, and operational strategies. The following pages share (1) an overview of SAP’s platform; (2) key insights on the overall SAP technology experience, including strengths and opportunities for improvement; and (3) customers’ future plans with SAP.
Performance
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Financial Planning & Analysis 2022
06 December 22    |   Jaren Day and Niel Oscarson
Healthcare organizations are taking a new approach to planning and budgeting—moving away from static yearly budgets set by a financial team toward an agile, rolling approach that leverages data from multiple sources and involves non-finance personnel. This report provides an introduction on the two main financial planning and analysis vendors that organizations are using to support this change—Strata Decision Technology and Syntellis Performance Solutions. The following pages share customer insights on the solutions’ functionality and integration and how well the vendors help customers adopt tools to meet their budgeting needs.
Performance
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Credentialing 2022
18 October 22    |   Emily Paxman and Niel Oscarson
Credentialing management has historically required dozens of spreadsheets, manual data entry, and painstaking monitoring of multiple payer, state, and national databases—causing significant inefficiencies and expenses. Vendors providing credentialing software and/or services promise major efficiency gains for healthcare organizations, but not all offerings are equally effective. This report examines three strong predictors of efficiency—the use of automations, strong credentialing workflows, and vendor partnership/guidance—to determine how well vendors are living up to their promises.
First Look
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Multiview
30 June 22    |   Braden Taylor and Niel Oscarson
Many healthcare organizations, especially smaller community institutions, struggle to find effective enterprise resource planning (ERP) solutions at an affordable cost. Multiview Financial Software seeks to provide easy-to-use, comprehensive financial applications for healthcare organizations of all sizes. This report examines customers’ use of and satisfaction with Multiview ERP and its primary functionalities, which include core accounting, business insights, business automation, and inventory management capabilities.


KLAS Research Director - Niel Oscarson
Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson




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