ADP HR/Payroll Comments

 

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Commentary Summary

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User Commentary

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Manager

Relationship

We had a lot more executive involvement at the start, but our contact is still pretty good.

Oct 2019
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Manager

Functionality and Upgrades

The vendor has given us what we have asked for. The hang-up with them is that we have to pay to talk...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Payroll systems are pretty expensive, but we are using the system to get our money’s worth.

Oct 2019
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Analyst/Coordinator

Service and Support

ADP makes it difficult for their customers to do business with them. Everything is segmented, and...

May 2018
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Manager

Functionality and Upgrades

I work in a very small piece of ADP HR/Payroll, but that small piece works great. I haven't had any...

May 2018
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Manager

Relationship

We got an email recently regarding downtime that would last for a couple of minutes with ADP’s...

May 2018
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Director

Functionality and Upgrades

When we used the system, things did not go like they were supposed to. We had issues, and the...

Apr 2018
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Director

Service and Support

The customer service was not great. We lost some functionality in one of the upgrades, and there...

Apr 2018
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Director

Service and Support

ADP was so big that it was hard for them to focus on the customers. We would call, but they wouldn’t...

Apr 2018
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Director

Functionality and Upgrades

I would use ADP as a payroll company again, but I don’t think I would use them for HR. Their roots...

Apr 2018
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Director

Service and Support

Even though we left ADP for another company, ADP has been exceptionally accommodating. We aren’t...

Apr 2018
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Director

Functionality and Upgrades

We can do all our ACA reporting and open enrollment through ADP's system. We have had a positive...

Dec 2017
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Director

Functionality and Upgrades

We were using Excel before we moved to ADP. Having a system like ADP's that gives us better reports...

Dec 2017
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Director

Service and Support

Even though things have been getting better with customer support, we still have struggles. ADP has...

Dec 2017
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VP/Other Executive

Other Observations & Comments

We had to be very careful up front about defining what ADP would or wouldn't charge us for. They...

Nov 2017
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VP/Other Executive

Service and Support

I would buy ADP's product again, but not their service. The product is okay, although their support...

Nov 2017
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VP/Other Executive

Other Observations & Comments

ADP does a lot of good things with their product quality, but every once and a while they will do...

Nov 2017
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VP/Other Executive

Future Outlook

We would stay with ADP, but we are looking for a more integrated product. We want a single-source...

Nov 2017
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VP/Other Executive

Functionality and Upgrades

ADP's tool is not optimized for mobile devices. We aren't using their applicant system anymore...

Oct 2017
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