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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Canada)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Manager

AGFA HealthCare doesn't train new people on our team. We have to handle that ourselves. AGFA...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I’m not sure Enterprise Imaging for Radiology is part of our long-term plans. I’d have to take a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

AGFA HealthCare’s support really depends on the type of request that's submitted. We have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We’re waiting for AGFA HealthCare to put a road map together and meet with us to review upcoming...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare's strengths are their history of imaging workflow and knowledgeable people. I like...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

One change AGFA HealthCare could make to improve our experience is to have improved technical...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

AGFA HealthCare needs to have a strong vision for imaging beyond radiology and cardiology. They...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

To improve the product, we need increased granularity in permissions, particularly in a shared...

Comment Tone Negative
Pillars Product
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Manager

AGFA HealthCare's strengths are that their future road map objectives are progressive and...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

To me, partnership means having an equivalent stake in success, so I expect AGFA HealthCare to have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare has addressed some issues in the newer versions, but I would like full desktop...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

A lot of AGFA HealthCare's training was based on a system for an individual organization, but I'm in...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I would recommend Enterprise Imaging for Radiology. It's been a good solution for my needs.

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

There have been some bumps in the road, but we have a lot more system stability now with Enterprise...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

After hearing presentations about the newer versions of Enterprise Imaging for Radiology, I think...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Enterprise Imaging for Radiology is fairly stable now. Its configurability is superior to other...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With Enterprise Imaging for Radiology, I would like a little more versatility with respect to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I don't think there is currently a vendor in the market that could be the perfect partner, including...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I have no complaints about AGFA Healthcare. Things are steady. The solution's capabilities are...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

AGFA HealthCare offers a lot of free webinars these days that customers can attend, and they're very...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

AGFA HealthCare's support has gotten much better. We don't open a lot of support tickets. That is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our end users really would like to see some workflow orchestration, like management of assignments...

Comment Tone Negative
Pillars Value
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Director

Overall, things with AGFA HealthCare have been very good. We don't seem to be having many hiccups,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The individuals who conducted training for Enterprise Imaging for Radiology just didn't seem to flow...

Comment Tone Negative
Pillars Operations
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Director

Our biggest issue with AGFA HealthCare's training was the training they did with the physicians. The...

Comment Tone Negative
Pillars Operations
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Director

I would definitely tell people to look at Enterprise Imaging for Radiology and to keep an open mind....

Comment Tone Negative
Pillars Product
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Director

When we were implementing Enterprise Imaging for Radiology, we were also doing site visits with...

Comment Tone Negative
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

From a PACS admin standpoint, I hope to have Enterprise Imaging for Radiology for several more...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Especially with this new version of Enterprise Imaging for Radiology, there's a lack of knowledge...

Comment Tone Negative
Pillars Relationship, Product
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Manager

I think the vendor's support is getting better. We have routine meetings now.

Comment Tone Positive
Pillars Relationship
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Manager

Enterprise Imaging for Radiology is very expensive.

Comment Tone Negative
Pillars Value
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Manager

Enterprise Imaging for Radiology is solid and never goes down. The current version we have today is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Hanging protocols for our end users could improve in Enterprise Imaging for Radiology, and the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare is putting more focus on changing the visualization layer and encouraging customers...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We started by using AGFA HealthCare's system as a VNA for multiple front-end IMPAX systems....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The Enterprise Imaging for Radiology product has shifted from AGFA HealthCare treating it as a black...

Comment Tone Negative
Pillars Relationship, Product
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Analyst/Coordinator

The vendor gets into a cycle where, once products are sold, they need something new to sell. I’m...

Comment Tone Positive
Pillars Culture, Product
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Analyst/Coordinator

AGFA HealthCare works to support standards, but many vendors tend to rely on those standards as the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We were doing a consolidation exercise and had a lot of detailed testing as we converted several...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Just like any vendor, there are times when AGFA HealthCare could go further and other times when...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare does a lot of their training remotely now. We haven’t had many opportunities to do...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

With AGFA HealthCare, we had some really bad years going through some stuff, but I would still say...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

With Enterprise Imaging for Radiology, the access we have to patient data is fantastic. We don't...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare is moving along pretty well when it comes to development and innovation. I would...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare has a lot of lunch and learns. They do meetings with end users to show things, like...

Comment Tone Positive
Pillars Operations
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Analyst/Coordinator

AGFA HealthCare’s costs are reasonable compared to other vendors.

Comment Tone Positive
Pillars Value
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Analyst/Coordinator

AGFA HealthCare has improved. Their service has definitely improved over the last year. We did an...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Support with AGFA HealthCare is a bit of a mixed bag. There are different tiers. Once we get to tier...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The biggest areas for improvement are service, and we would also like some additional features and...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Innovation is AGFA HealthCare's strength. I like that the product has great functionality and design....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I would recommend having radiologists test features before they are incorporated into the final...

Comment Tone Positive
Pillars Product, Value
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Physician

The biggest opportunity for product improvement is addressing the disconnect between software...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The product features an easy-to-use interface, few technical issues, and a stable system. I like the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I think AGFA HealthCare has some innovative features, but as a manager, I am not using the product...

Comment Tone Negative
Pillars Relationship, Product
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Manager

One of the biggest opportunities for improvement is having upgrades to new versions baked into the...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

AGFA HealthCare is responsive to support calls and quick to resolve issues.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

What I like most about the product is that it has been rolled out across the region, but nobody...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

The biggest opportunity for product improvement is to get rid of the pixelation. We want better...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

The vendor’s biggest strength should be helping imaging deliver clear images that facilitate patient...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Based on my experience with any vendor in the medical imaging software space, AGFA HealthCare...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

When we have upgrades, we would like AGFA HealthCare to have a clear, streamlined transition from...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

To increase our satisfaction with the system, two things need to happen. The first would be for us...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

The whole world of imaging is changing so rapidly because of AI that if we don't really have a...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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