Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Canada)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Product
AGFA HealthCare is putting more focus on changing the visualization layer and encouraging customers...
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Loyalty, Product
We started by using AGFA HealthCare's system as a VNA for multiple front-end IMPAX systems....
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Relationship, Product
The Enterprise Imaging for Radiology product has shifted from AGFA HealthCare treating it as a black...
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Culture, Product
The vendor gets into a cycle where, once products are sold, they need something new to sell. I’m...
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Relationship
AGFA HealthCare works to support standards, but many vendors tend to rely on those standards as the...
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Loyalty
We were doing a consolidation exercise and had a lot of detailed testing as we converted several...
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Value
Just like any vendor, there are times when AGFA HealthCare could go further and other times when...
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Operations
AGFA HealthCare does a lot of their training remotely now. We haven’t had many opportunities to do...
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Loyalty, Product
With AGFA HealthCare, we had some really bad years going through some stuff, but I would still say...
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Relationship, Product
With Enterprise Imaging for Radiology, the access we have to patient data is fantastic. We don't...
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Loyalty, Product
AGFA HealthCare is moving along pretty well when it comes to development and innovation. I would...
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Operations
AGFA HealthCare has a lot of lunch and learns. They do meetings with end users to show things, like...
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Value
AGFA HealthCare’s costs are reasonable compared to other vendors.
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Loyalty, Relationship
AGFA HealthCare has improved. Their service has definitely improved over the last year. We did an...
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Relationship
Support with AGFA HealthCare is a bit of a mixed bag. There are different tiers. Once we get to tier...
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Relationship, Operations
The biggest areas for improvement are service, and we would also like some additional features and...
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Product
Innovation is AGFA HealthCare's strength. I like that the product has great functionality and design....
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Product, Value
I would recommend having radiologists test features before they are incorporated into the final...
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Product
The biggest opportunity for product improvement is addressing the disconnect between software...
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Product
The product features an easy-to-use interface, few technical issues, and a stable system. I like the...
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Relationship, Product
I think AGFA HealthCare has some innovative features, but as a manager, I am not using the product...
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Product, Value
One of the biggest opportunities for improvement is having upgrades to new versions baked into the...
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Relationship
AGFA HealthCare is responsive to support calls and quick to resolve issues.
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Product
What I like most about the product is that it has been rolled out across the region, but nobody...
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Relationship
The biggest opportunity for product improvement is to get rid of the pixelation. We want better...
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Relationship, Product
The vendor’s biggest strength should be helping imaging deliver clear images that facilitate patient...
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Relationship, Product
Based on my experience with any vendor in the medical imaging software space, AGFA HealthCare...
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Relationship
When we have upgrades, we would like AGFA HealthCare to have a clear, streamlined transition from...
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Loyalty
To increase our satisfaction with the system, two things need to happen. The first would be for us...
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Loyalty, Relationship
The whole world of imaging is changing so rapidly because of AI that if we don't really have a...
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Operations
The quality of AGFA HealthCare's training depends on the trainer. The vendor's training is now all...
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Product
AGFA HealthCare is working well with the system and with other teams on that integration. Enterprise...
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Relationship, Product
I would like Enterprise Imaging for Radiology to be more customizable. I have used another solution...
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Relationship, Operations
We recently went through an upgrade with Enterprise Imaging for Radiology. There are definitely ways...
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Loyalty, Value
If the choice of whether to buy Enterprise Imaging for Radiology again were up to me, I would go to...
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Product
AGFA HealthCare needs to adjust their system to, in some ways, being a storage and viewing thing,...
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Operations, Product
The most recent upgrade for Enterprise Imaging for Radiology probably went better than the go-live....
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Product
We have integration and interoperability with other systems. AGFA HealthCare can do those things but...
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Relationship
I have a direct line to our reseller, and they have a direct line to AGFA HealthCare. For support,...
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Product
I don't feel AGFA HealthCare delivers easy integration. I don't know how all the cameras get managed...
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Relationship, Value
AGFA HealthCare believes they keep all promises. However, they don’t keep all promises on the...
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Loyalty, Product
We are working through things. It is time for an upgrade. The hardware infrastructure is aged, so we...
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Relationship, Product
Our biggest beasts with Enterprise Imaging for Radiology right now are performance and reliability....
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Commentary Summary
Comment Type Breakout