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Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Operations

The quality of AGFA HealthCare's training depends on the trainer. The vendor's training is now all...

May 2025
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Manager

Product

AGFA HealthCare is working well with the system and with other teams on that integration. Enterprise...

May 2025
||
(0)
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Manager

Relationship, Product

I would like Enterprise Imaging for Radiology to be more customizable. I have used another solution...

May 2025
||
(0)
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Manager

Relationship, Operations

We recently went through an upgrade with Enterprise Imaging for Radiology. There are definitely ways...

May 2025
||
(0)
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Manager

Loyalty, Value

If the choice of whether to buy Enterprise Imaging for Radiology again were up to me, I would go to...

May 2025
||
(0)
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Manager

Product

AGFA HealthCare needs to adjust their system to, in some ways, being a storage and viewing thing,...

May 2025
||
(0)
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Manager

Operations, Product

The most recent upgrade for Enterprise Imaging for Radiology probably went better than the go-live....

May 2025
||
(0)
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Manager

Product

We have integration and interoperability with other systems. AGFA HealthCare can do those things but...

May 2025
||
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Manager

Relationship

I have a direct line to our reseller, and they have a direct line to AGFA HealthCare. For support,...

May 2025
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(0)
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Manager

Product

I don't feel AGFA HealthCare delivers easy integration. I don't know how all the cameras get managed...

May 2025
||
(0)
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Manager

Relationship, Value

AGFA HealthCare believes they keep all promises. However, they don’t keep all promises on the...

May 2025
||
(0)
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Manager

Loyalty, Product

We are working through things. It is time for an upgrade. The hardware infrastructure is aged, so we...

May 2025
||
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Manager

Relationship, Product

Our biggest beasts with Enterprise Imaging for Radiology right now are performance and reliability....

May 2025
||
(0)
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Physician

Culture, Loyalty

There was some functionality put out by AGFA HealthCare at the time of our RFP that didn't come to...

May 2025
||
(0)
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Physician

Loyalty

It is hard to say whether Enterprise Imaging for Radiology is part of our long-term plans because...

May 2025
||
(0)
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Physician

Operations

The quality of AGFA HealthCare’s onboarding training was very limited and disappointing. We aren’t...

Apr 2025
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(0)
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Physician

Product

With Enterprise Imaging for Radiology, I tried to report an x-ray, but some nonradiologist had...

Apr 2025
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(0)
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Physician

Product

If everything else stayed the same and then Enterprise Imaging for Radiology just improved with some...

Apr 2025
||
(0)
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Physician

Product

Bits of Enterprise Imaging for Radiology’s functionalities are improvements from our previous...

Apr 2025
||
(0)
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Physician

Relationship

AGFA HealthCare’s service quality is awful, and if we were the decision-makers, we would fire them...

Apr 2025
||
(0)
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Physician

Loyalty

Enterprise Imaging for Radiology works, but everyone is outraged. When moving to a new product, we...

Apr 2025
||
(0)
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Physician

Product

Some of Enterprise Imaging for Radiology is so backward. It is not like stuff doesn't work. It...

Apr 2025
||
(0)
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Physician

Loyalty

We believed Enterprise Imaging for Radiology would be better than our previous product, just like...

Apr 2025
||
(0)
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Physician

Culture, Operations

An on-the-ball organization with well-trained staff would function better without anyone...

Apr 2025
||
(0)
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Physician

Product

Enterprise Imaging for Radiology is retrogressive. Some functionality from the beginning was better...

Apr 2025
||
(0)
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VP/Other Executive

Product

The biggest opportunities for product improvement lie in making good on plans for multimedia content...

Apr 2025
||
(0)
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VP/Other Executive

Product, Value

I like that the product allows me to manage a VNA repository and efficiently consume and normalize...

Apr 2025
||
(0)
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Director

Relationship

AGFA HealthCare needs to have improved responses to emails and questions, a more stable sales team,...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty

Enterprise Imaging for Radiology is still probably a top-five product at least. Our problem is that...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations

AGFA HealthCare's training is very good. The vendor has regular Lunch and Learns too. Once a month,...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

AGFA HealthCare's support isn't so good. AGFA HealthCare has really fallen down compared to other...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

AGFA HealthCare's tier-two people are fantastic. I hate to slam people, but AGFA HealthCare's...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

With Enterprise Imaging for Radiology, there is a mix of versions, and we tend to get a lot of...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Operations

AGFA HealthCare's implementation services for Enterprise Imaging for Radiology are not good. There...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

Enterprise Imaging for Radiology is a good product. Its design, stability, and reliability are good....

Apr 2025
||
(0)
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Manager

Relationship

If we pay the vendor the money, they will definitely support us. The support team is great. AGFA...

Apr 2025
||
(0)
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Manager

Product

We like that Enterprise Imaging for Radiology is solid. It never crashes, and it is reliable and...

Apr 2025
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is a really good and stable system. We hardly have any downtime....

Apr 2025
||
(0)
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Manager

Relationship

We would like it if AGFA HealthCare could reply to our questions more quickly. Often, when we have...

Apr 2025
||
(0)
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Manager

Culture, Value

AGFA HealthCare usually charges for every little upgrade, and the product is already expensive. One...

Apr 2025
||
(0)
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Manager

Relationship, Operations

Our experience with AGFA HealthCare was bumpy from the beginning, but AGFA HealthCare still has the...

Dec 2024
||
(0)
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Manager

Product

AGFA HealthCare doesn't have a solution that can produce a PDF that can be used in Cerner's system.

Dec 2024
||
(0)
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Manager

Culture, Loyalty, Product

If we look at the entire system, it is lacking at the periphery. I honestly don't know whether there...

Dec 2024
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(0)
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Manager

Operations, Product

I know how to use the system. However, I have heard from some end users that they don't find the...

Dec 2024
||
(0)
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Manager

Relationship

We have had many talks with AGFA HealthCare's leaders, and AGFA HealthCare is always promising to be...

Dec 2024
||
(0)
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Manager

Relationship

If I stomp my feet, the vendor will always respond to that. If I want something to get done at the...

Dec 2024
||
(0)
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Manager

Culture

I actually warn people about going with Enterprise Imaging for Radiology. The system's radiology...

Dec 2024
||
(0)
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Physician

Relationship, Operations, Product

At the time of a product launch, nothing ever goes perfectly. There were some outstanding issues...

Dec 2024
||
(0)
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Physician

Loyalty, Relationship

My experience with AGFA HealthCare has been good this past year. Things have been steady, and there...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Enterprise Imaging for Radiology's ease of use rates between the middle of the road and the top of...

Dec 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

AGFA HealthCare could improve their implementation services by having a less-siloed implementation...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

I would buy Enterprise Imaging for Radiology again. Overall, the solution works well, and AGFA...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation process went fairly well. We had a lot of meetings with AGFA HealthCare prior to...

Nov 2024
||
(0)
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Manager

Relationship

The service people at AGFA HealthCare are really good. If we open up a ticket for an issue, the...

Nov 2024
||
(0)
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 or  to see details.

Manager

Operations

Training went well. AGFA HealthCare sent someone especially to train our radiologists with the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

AGFA HealthCare is always trying to innovate. However, when they innovate and create new solutions,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Operations

We upgraded to a newer version of Enterprise Imaging for Radiology recently. There are some...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

So far, Enterprise Imaging for Radiology has been integrated with a lot of other solutions. We have...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When we upgraded Enterprise Imaging for Radiology, we had some issues with the speech recognition...

Nov 2024
||
(0)
 Thank you  Helpful

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Physician

Product

Enterprise Imaging for Radiology takes a learning curve. There is no module for my specialty, so the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The implementation services from AGFA HealthCare itself weren't good, but we have a very good PACS...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The solution's integration is influenced by the version of the solution we are on. Filters on...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

I would tell others that the AGFA HealthCare account management is super nice, but it just seems...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Enterprise Imaging for Radiology has been pretty stable, but AGFA HealthCare is not responsive when...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We feel fairly confident about upgrading the product because we have been through the process a few...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

AGFA HealthCare is a private business, so I wouldn't call their pricing abnormal. I just feel like...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor's implementation services are not great. That would be my big complaint. It seems like...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

There is no proactive work anymore from AGFA HealthCare. Their support has really fallen down. In...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We see some weirdness in the solution. This may not even be because of the product, but we get...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor does training really well because their trainers are experienced. The trainers are good...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare does not keep all promises. With the organizational turnover they have had, we have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Over the last 12 months, we certainly have had some ups and downs. I feel that we may not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

My team has identified a number of problems that the AGFA HealthCare team has said are slated to be...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We feel every time we go to build on Enterprise Imaging for Radiology or even certain things that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I know and have access to my executives, but I don't know whether they are empowered to solve my...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We can typically get a human on the phone from AGFA HealthCare, and we know the humans that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

We certainly plan for an upgrade of Enterprise Imaging for Radiology. When thinking of upgrading...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

If I were recommending AGFA HealthCare, I would tell others to make sure their expectations are set...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

AGFA HealthCare could do better on implementation by organizing the work and having more open...

Oct 2024
||
(0)
 Thank you  Helpful

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Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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