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Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
Canada PACS 2024:
Market Volatility Heightens as Organizations Look to Improve Their Experience
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Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
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Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
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User Commentary

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Manager

Culture, Value

One issue that I have with AGFA HealthCare is its cost. When we have to do things with the vendor,...

Mar 2024
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Manager

Relationship

Our day-to-day support from AGFA HealthCare has been great. I have nothing bad to say about it. The...

Mar 2024
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Manager

Product

The system is really stable. It probably has a 99-point-something uptake. It never goes down. That...

Mar 2024
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Manager

Product

Aside from a few issues, Enterprise Imaging for Radiology is a better product than it was before its...

Mar 2024
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Manager

Product

There are a lot of new bugs in the new version of the system. For example, we use a lot of drop-down...

Mar 2024
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Manager

Operations

Our recent AGFA HealthCare upgrade went well. There were no hiccups during our go-live. We were even...

Mar 2024
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Manager

Loyalty, Value

AGFA HealthCare charges for everything, and they force our hand to upgrade or change versions. And...

Mar 2024
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Manager

Relationship, Value

For the first time in years, AGFA HealthCare has given us free stuff that they would have charged...

Mar 2024
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Manager

Relationship

We have been asking AGFA HealthCare about a certain issue for a while, and we have gone to different...

Mar 2024
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Manager

Loyalty, Product

We are happy with Enterprise Imaging for Radiology, and I want to keep it. It is user friendly, and...

Mar 2024
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Manager

Relationship

AGFA HealthCare has a new role called an account manager, and we have regular meetings with our...

Mar 2024
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Manager

Product

Enterprise Imaging for Radiology has some nice features, and it is a newer product. But there are...

Mar 2024
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Manager

Relationship

If the vendor could be quick in fixing issues and if they listened to our feedback in terms of what...

Mar 2024
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Manager

Relationship, Operations

For the transition to Enterprise Imaging for Radiology, we booked some meetings and had some...

Mar 2024
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Manager

Product

Enterprise Imaging for Radiology has a different way of thinking from what we are used to for an...

Mar 2024
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Manager

Culture, Value

We are supposed to be saving money with Enterprise Imaging for Radiology, but we are not. The vendor...

Mar 2024
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Manager

Relationship, Operations

We are working on a project with the vendor, and they could be bugging us every day about moving...

Mar 2024
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Manager

Relationship, Product

The system has been pretty stable, and I feel like its performance has been decent. Those are key...

Feb 2024
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Manager

Product

From a radiologist's perspective, the product is on the upper end of the market. Our radiologists...

Feb 2024
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Manager

Product

The product has been constant and stable, but its integration with other systems isn't fantastic....

Feb 2024
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Manager

Operations

When we ask the vendor for training things, they are pretty good at putting together videos and...

Feb 2024
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Manager

Product, Value

We haven't done an upgrade in a while, and we haven't received too many additional requests that are...

Feb 2024
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Manager

Relationship

If I considered only the software, I would 100% buy Enterprise Imaging for Radiology again. The...

Dec 2023
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Manager

Loyalty, Product

Of all PACS systems, AGFA HealthCare's system is the most flexible and forward looking. The vendor...

Dec 2023
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Manager

Relationship, Product

With AGFA HealthCare, there are a couple of weird user interface design decisions. Things are slowly...

Dec 2023
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
View All Reports
Related Reports
Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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