Enterprise Imaging for Radiology (Global) Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship, Product
I think AGFA HealthCare has some innovative features, but as a manager, I am not using the product...
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Product, Value
One of the biggest opportunities for improvement is having upgrades to new versions baked into the...
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Relationship
AGFA HealthCare is responsive to support calls and quick to resolve issues.
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Product
What I like most about the product is that it has been rolled out across the region, but nobody...
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Relationship
The biggest opportunity for product improvement is to get rid of the pixelation. We want better...
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Relationship, Product
The vendor’s biggest strength should be helping imaging deliver clear images that facilitate patient...
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Relationship, Product
Based on my experience with any vendor in the medical imaging software space, AGFA HealthCare...
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Relationship
When we have upgrades, we would like AGFA HealthCare to have a clear, streamlined transition from...
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Loyalty
To increase our satisfaction with the system, two things need to happen. The first would be for us...
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Loyalty, Relationship
The whole world of imaging is changing so rapidly because of AI that if we don't really have a...
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Operations
The quality of AGFA HealthCare's training depends on the trainer. The vendor's training is now all...
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Product
AGFA HealthCare is working well with the system and with other teams on that integration. Enterprise...
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Relationship, Product
I would like Enterprise Imaging for Radiology to be more customizable. I have used another solution...
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Relationship, Operations
We recently went through an upgrade with Enterprise Imaging for Radiology. There are definitely ways...
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Loyalty, Value
If the choice of whether to buy Enterprise Imaging for Radiology again were up to me, I would go to...
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Product
AGFA HealthCare needs to adjust their system to, in some ways, being a storage and viewing thing,...
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Operations, Product
The most recent upgrade for Enterprise Imaging for Radiology probably went better than the go-live....
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Product
We have integration and interoperability with other systems. AGFA HealthCare can do those things but...
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Relationship
I have a direct line to our reseller, and they have a direct line to AGFA HealthCare. For support,...
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Product
I don't feel AGFA HealthCare delivers easy integration. I don't know how all the cameras get managed...
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Relationship, Value
AGFA HealthCare believes they keep all promises. However, they don’t keep all promises on the...
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Loyalty, Product
We are working through things. It is time for an upgrade. The hardware infrastructure is aged, so we...
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Relationship, Product
Our biggest beasts with Enterprise Imaging for Radiology right now are performance and reliability....
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Culture, Loyalty
There was some functionality put out by AGFA HealthCare at the time of our RFP that didn't come to...
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Loyalty
It is hard to say whether Enterprise Imaging for Radiology is part of our long-term plans because...
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Operations
The quality of AGFA HealthCare’s onboarding training was very limited and disappointing. We aren’t...
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Product
With Enterprise Imaging for Radiology, I tried to report an x-ray, but some nonradiologist had...
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Product
If everything else stayed the same and then Enterprise Imaging for Radiology just improved with some...
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Product
Bits of Enterprise Imaging for Radiology’s functionalities are improvements from our previous...
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Relationship
AGFA HealthCare’s service quality is awful, and if we were the decision-makers, we would fire them...
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Loyalty
Enterprise Imaging for Radiology works, but everyone is outraged. When moving to a new product, we...
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Product
Some of Enterprise Imaging for Radiology is so backward. It is not like stuff doesn't work. It...
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Loyalty
We believed Enterprise Imaging for Radiology would be better than our previous product, just like...
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Culture, Operations
An on-the-ball organization with well-trained staff would function better without anyone...
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Product
Enterprise Imaging for Radiology is retrogressive. Some functionality from the beginning was better...
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Product
The biggest opportunities for product improvement lie in making good on plans for multimedia content...
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Product, Value
I like that the product allows me to manage a VNA repository and efficiently consume and normalize...
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Relationship
AGFA HealthCare needs to have improved responses to emails and questions, a more stable sales team,...
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Loyalty
Enterprise Imaging for Radiology is still probably a top-five product at least. Our problem is that...
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Operations
AGFA HealthCare's training is very good. The vendor has regular Lunch and Learns too. Once a month,...
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Relationship
AGFA HealthCare's support isn't so good. AGFA HealthCare has really fallen down compared to other...
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Loyalty, Relationship
AGFA HealthCare's tier-two people are fantastic. I hate to slam people, but AGFA HealthCare's...
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Product
With Enterprise Imaging for Radiology, there is a mix of versions, and we tend to get a lot of...
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Loyalty, Operations
AGFA HealthCare's implementation services for Enterprise Imaging for Radiology are not good. There...
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Product
Enterprise Imaging for Radiology is a good product. Its design, stability, and reliability are good....
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Commentary Summary
Comment Type Breakout