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Canada PACS 2024
Market Volatility Heightens as Organizations Look to Improve Their Experience
Author
Steve VanWagenen
Author
Jonathan Christensen
Author
Kevin Huang
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
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Key Findings:
- Sectra’s High Customer Satisfaction Driven by Strong Training & Ease of Use; GE HealthCare’s Service & Support Stand Out
- Fujifilm, Philips & Intelerad Respondents Report Dissatisfaction, Pointing to Weak or Inconsistent Support
- AGFA Respondents Largely Optimistic about Go-Forward Product
- AGFA, Sectra & Change Healthcare Part of Long-Term Plans; Intelerad, GE HealthCare* & Philips* Most Vulnerable
*Limited data
Writer
Sarah Brown
Designer
Jess Wallace-Simpson
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.