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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Northern Europe)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

I think the support from AGFA HealthCare is good. I can't complain about it. The daily support is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Enterprise Imaging for Radiology’s stability and speed are important. Whatever command you give goes...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

If someone were considering Enterprise Imaging for Radiology, I would tell them to make a very good...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

The vendors can't always work together fluently. That's the main problem. We call it a ping-pong...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

AGFA gives us a vision and road map every year, and they're very strong in that regard. That's not...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

Sometimes we do get things accomplished with AGFA and our AI vendors. Over the past few years, I've...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I think the technology is quite good at this point with Enterprise Imaging for Radiology. The main...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The training could always be better. Every year we have new residents starting, and right now, I...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I would buy Enterprise Imaging for Radiology again, mainly for continuity. If you compare it with...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Director

If the price is correct, we would consider Enterprise Imaging for Radiology again. Of course, we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We asked to implement RUBEE Orchestrator, but we are not going to do it because we are going to wait...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I would need to do a study on the market because I know Enterprise Imaging for Radiology is...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

AGFA HealthCare’s training program could be better, like with the hanging protocols. I'm still...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We are in the process of implementing a solution that is integrated into our PACS through an...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

We are starting an exercise to look for a new solution, including the VNA and the things related to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

The vendor’s biggest strengths are their long-standing experience and robustness. There are seldom...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The biggest opportunities for product improvement are better integration of AI products without high...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

A strength of AGFA HealthCare is the personal contact that they give us.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I like the solution's reliability.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The biggest opportunities for product improvement are a fully integrated AI platform and a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The vendor could improve my experience as a customer by providing smoother and faster handling of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have a very transparent situation with AGFA HealthCare. We made a contract with them years ago,...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

My preference would be to continue using Enterprise Imaging for Radiology. We have to deal with...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare is looking forward, and they are now working on the streaming client they have...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

When we recommend Enterprise Imaging for Radiology, we always tell people what we have, and every...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have a very good relationship with AGFA HealthCare. We're working with them to achieve our goals.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

One thing where AGFA HealthCare is very good is following the needs of ICT today around server...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare should spend all their time providing a good application for the radiologists. In...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Most of the training for Enterprise Imaging for Radiology is initial. When you get a new version,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare has a nice system to ask for support or for changes. There's a nice tracking system....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

At this moment, things are good with Enterprise Imaging for Radiology. We have just implemented a...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

AGFA HealthCare's system is more cost efficient than most other solutions. In terms of my money's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

AGFA HealthCare's solution has to be easy to work with for both radiologists and our staff. There...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We've had major problems with the support from the AGFA HealthCare team. They are much better now,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare has good innovations. They showed us a vision for the orchestration solution, and we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

AGFA HealthCare works very well. They have many good solutions when it comes to evaluating their...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We're satisfied with AGFA HealthCare’s training in the sense that we don't have many training needs...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have a regular meeting with AGFA HealthCare to go over support tickets, so that is very nice. I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare's innovation and development have improved over the last year. I think they have a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I understand AGFA HealthCare’s approach to AI. I think they're being a bit cautious and watching...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

All in all, I'm quite positive about AGFA HealthCare. We switched to Enterprise Imaging for...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Our radiologists would rather be on another solution. My radiologists think that this other PACS...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We have some new features with Enterprise Imaging for Radiology and several projects that we're...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

For years, I've been trying to get AGFA HealthCare to be more proactive. They react well to the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I think AGFA HealthCare could be more transparent about costs, investments, and why certain projects...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

With AGFA HealthCare, I think they can improve a lot more in guiding us through developments and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Things are going well with Enterprise Imaging for Radiology. We have very good performance, so...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

Our radiologists are not always happy with Enterprise Imaging for Radiology, but that's also...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The challenge is that there are so many things pushing development, like AI solutions. We have to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Enterprise Imaging for Radiology is expensive, and that is difficult. But we are dependent on the system....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

What I hear from our users is that they are actually very pleased with using AGFA HealthCare's PACS....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare’s training has improved. They have made a whole lot more available online. They have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We don't have so many issues with Enterprise Imaging for Radiology. But it's very clear to me that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

It is important that AGFA HealthCare uses the standards of our region. They need to make sure they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With AGFA HealthCare, it would help to have internal cooperation within the organization. That is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare's biggest strength is that they have knowledgeable staff members.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Enterprise Imaging for Radiology's uptime is high. This is important for a hospital that is largely...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Ophthalmology is the biggest opportunity for improvement in the solution. AGFA HealthCare could have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare could give faster feedback concerning the implementation of new applications. Often,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The biggest area for product improvement is the integration of AI that helps augment throughput.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare's biggest strengths are their know-how and the fact that they have a good product. I...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

AGFA HealthCare could have quicker development and responsiveness. They have no real AI strategy. It...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Enterprise Imaging for Radiology is a good product. I like the PACS pieces, like 3D linking.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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The biggest opportunities for product improvement are in stability, further development with AI, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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To improve my experience as a customer, the vendor could give better service, create a more...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The product is there but does not necessarily improve my day due to very limited evolution that is...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

We have been working with AGFA HealthCare for years, and our experience has fluctuated. Sometimes we...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

No vendor keeps all promises. AGFA Healthcare does what they can, but they are also dependent on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There is no real reason for me to change vendors at this time. If we look at other PACS vendors,...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

The upgrades are good. But they are not the main problem. We had some problems in the past where...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

We have had some training in the past, of course. We also have an ongoing training system or...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We have no problems with integration with other systems. Our PACS has a direct link with our EMR....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

If I had been asked a few years ago about the product’s quality, I would have given the system a low...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

There are always some things that are not embedded, but that is normal. If we have advanced things,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The most important thing the vendor did was the installation of RUBEE AI. It made it possible for me...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Director

The most important thing AGFA HealthCare can do to better serve us going forward would be to try to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Sometimes the vendor’s support is very good. Sometimes it is not good. Most of the time, I get a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The vendor is leading communication, and they are doing very well. I see certain announcements pass...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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