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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe - Northern Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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User Commentary

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Director

Product

We had some minor troubles years ago, but Enterprise Imaging for Radiology has evolved and is more...

Jul 2025
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Director

Relationship, Product

AGFA HealthCare tries to provide a solid and well-working product, and it is definitely competitive...

Jul 2025
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Director

Culture, Value

What I like about AGFA HealthCare is that we can implement AI from external parties into the system,...

Jul 2025
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Director

Value

AGFA HealthCare charges for the implementation of minor things, but it is always like that with...

Jul 2025
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Director

Relationship

AGFA HealthCare’s support people are quite good. If we have a problem, they try to fix it. We have a...

Jul 2025
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Director

Product

AGFA HealthCare has been working on a workflow organizer so that we can easily send dedicated exams...

Jul 2025
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Manager

Relationship

To improve my experience as a customer, the vendor could be more service minded by showing greater...

Jun 2025
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(0)
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Manager

Product

AGFA HealthCare and Enterprise Imaging for Radiology are very flexible. The product is maintainable...

Jun 2025
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Manager

Operations

We can do most things in Enterprise Imaging for Radiology ourselves, but the specialized things,...

Jun 2025
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Manager

Product

The integration between Enterprise Imaging for Radiology and other products is very flexible. The...

Jun 2025
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Manager

Relationship

I’m very satisfied with the support from AGFA HealthCare. They actively monitor the system for...

Jun 2025
||
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Director

Culture, Relationship, Operations

At one point, we had to do a patch for the system, and I asked for the test results so that I could...

Jun 2025
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Director

Loyalty, Product, Value

The system's quality is good. Its integration is also good because our RIS is with another vendor,...

Jun 2025
||
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Director

Loyalty, Relationship

For improved satisfaction with AGFA HealthCare, we need closer communication with the development...

Jun 2025
||
(0)
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Director

Relationship, Operations

AGFA HealthCare could do better with the people who are out teaching in clinics and the way they...

Jun 2025
||
(0)
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Director

Operations

A while ago, AGFA HealthCare got new employees from our region, and that helped a lot with their...

Jun 2025
||
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Director

Loyalty, Relationship

We must decide whether to continue integrating our PACS and RIS or whether to get a new system that...

Jun 2025
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Product

One of the biggest opportunities for product improvement lies in the scheduling functionality....

May 2025
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Product

Enterprise Imaging XERO Viewer is fast and stable.

May 2025
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(0)
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Manager

Product, Value

The biggest opportunities for product improvement include enabling mobile access, offering a...

May 2025
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(0)
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Manager

Relationship, Product

The vendor’s greatest strengths are their expertise, their professionalism, and their consistently...

May 2025
||
(0)
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Director

Product

Enterprise Imaging for Radiology's orchestration could be improved by giving us the possibility of...

Dec 2024
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(0)
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Director

Product

Enterprise Imaging for Radiology is easy for the radiologists to work with. After a difficult start,...

Dec 2024
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Analyst/Coordinator

Loyalty, Product

AGFA HealthCare could simplify the upgrades to minimize downtime and delays. It would be nice if the...

Nov 2024
||
(0)
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Analyst/Coordinator

Product

I am quite confident in AGFA HealthCare’s upgrades for Enterprise Imaging for Radiology. I have done...

Nov 2024
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Analyst/Coordinator

Culture, Value

We have a maintenance contract with AGFA HealthCare, and any changes are made under this maintenance...

Nov 2024
||
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Analyst/Coordinator

Culture, Product

There is storage, a network, and different units in Enterprise Imaging for Radiology. There are...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

In my role, Enterprise Imaging for Radiology works very well. I would tell others looking at...

Nov 2024
||
(0)
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Analyst/Coordinator

Relationship

AGFA HealthCare has very good support. AGFA HealthCare’s support team is quite big, so we get quick...

Nov 2024
||
(0)
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Analyst/Coordinator

Operations

AGFA HealthCare’s training is good. Concerning the training for the users, I don't really have any...

Nov 2024
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Physicist

Loyalty, Operations

AGFA HealthCare is more professional with implementations than they have been in the past, but we...

Nov 2024
||
(0)
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Physicist

Loyalty, Value

I know that AGFA HealthCare is changing their AI strategy, so maybe we will end up staying with them...

Nov 2024
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(0)
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Physicist

Product

There are still a lot of things that are not functional in the hanging protocols in Enterprise...

Nov 2024
||
(0)
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Physicist

Relationship

Most of the time, AGFA HealthCare’s support is relatively fast and okay, and with some issues, they...

Nov 2024
||
(0)
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Physicist

Loyalty

My radiologists want us to change away from AGFA HealthCare because the AI strategy is not clear and...

Nov 2024
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(0)
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Physicist

Loyalty

If I had an opportunity to choose a PACS, I am not sure whether I would go away from AGFA...

Nov 2024
||
(0)
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Physicist

Operations, Value

AGFA HealthCare’s training is expensive and not structured.

Nov 2024
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(0)
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Physicist

Product

In the past, we did have some difficult periods with Enterprise Imaging for Radiology, but nowadays,...

Nov 2024
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare could have closer collaborations between their internal teams. The vendor's...

Nov 2024
||
(0)
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Manager

Product

AGFA HealthCare's greatest opportunity for improvement is to transfer or refine more RIS features...

Nov 2024
||
(0)
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Manager

Operations

At the project level, we had some issues. Things didn't go as smoothly as they should have in the...

Nov 2024
||
(0)
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Manager

Loyalty, Product

I like the system's stability and interoperability. When we did a project for the system, I went...

Nov 2024
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(0)
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Manager

Operations

Implementing the system's software was easy. We had a really smooth time with our application...

Nov 2024
||
(0)
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Manager

Relationship

AGFA HealthCare's strengths are their experience and expertise. The vendor is communicative,...

Nov 2024
||
(0)
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Director

Product

The PACS part of the system is very good. It has a lot of functionalities that we like, including an...

Nov 2024
||
(0)
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Director

Product

The vendor has two opportunities for improvement. The first is with the RIS part of the system...

Nov 2024
||
(0)
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Director

Relationship

Our relationship with the vendor is good. We meet with them at several different levels. We have...

Nov 2024
||
(0)
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Director

Operations, Product

When comparing Windows 11 to MS-DOS, there are quite a few clicks that we need to do that we don't...

Nov 2024
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(0)
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Director

Loyalty, Relationship

The vendor is very keen on wanting to help us with things, but they take a long time to do those...

Nov 2024
||
(0)
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Director

Relationship, Value

The vendor hasn't kept all of their promises in the past, but over the last year, they have been...

Nov 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...

Oct 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

The service organization is now in physical distance and experience quite far away, so AGFA...

Oct 2024
||
(0)
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Director

Culture, Loyalty, Value

If our organization were to start over today, we would not choose AGFA HealthCare's system. The...

Sep 2024
||
(0)
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 or  to see details.

Director

Relationship, Value

I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...

Sep 2024
||
(0)
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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