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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe - Northern Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Director

Relationship, Product

We have been working with AGFA HealthCare for years, and our experience has fluctuated. Sometimes we...

Nov 2025
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Director

Relationship

No vendor keeps all promises. AGFA Healthcare does what they can, but they are also dependent on...

Nov 2025
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Director

Loyalty, Value

There is no real reason for me to change vendors at this time. If we look at other PACS vendors,...

Nov 2025
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(0)
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Director

Operations, Product

The upgrades are good. But they are not the main problem. We had some problems in the past where...

Nov 2025
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Director

Operations

We have had some training in the past, of course. We also have an ongoing training system or...

Nov 2025
||
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Director

Product

We have no problems with integration with other systems. Our PACS has a direct link with our EMR....

Nov 2025
||
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Director

Product, Value

If I had been asked a few years ago about the product’s quality, I would have given the system a low...

Nov 2025
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(0)
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Director

Product

There are always some things that are not embedded, but that is normal. If we have advanced things,...

Nov 2025
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Director

Loyalty, Operations, Product

The most important thing the vendor did was the installation of RUBEE AI. It made it possible for me...

Nov 2025
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(0)
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Director

Relationship

The most important thing AGFA HealthCare can do to better serve us going forward would be to try to...

Nov 2025
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Director

Relationship

Sometimes the vendor’s support is very good. Sometimes it is not good. Most of the time, I get a...

Nov 2025
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Director

Relationship

The vendor is leading communication, and they are doing very well. I see certain announcements pass...

Nov 2025
||
(0)
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Manager

Relationship

AGFA HealthCare is easily approachable.

Oct 2025
||
(0)
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Manager

Product

The product is easy to use. It is broadly applicable in a hospital, and it serves multiple functionalities....

Oct 2025
||
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Manager

Product

We would like more export options that we can send to other hospitals. At the moment, there are...

Oct 2025
||
(0)
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Physician

Product

The product was designed by engineers without enough input from users such as practicing physicians....

Oct 2025
||
(0)
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Physician

Relationship

The main strength of the vendor is the high reliability of the product, with very few breakdowns....

Oct 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

The vendor always makes promises that problems will be solved, so we are always disappointed when...

Sep 2025
||
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Analyst/Coordinator

Product

Integration is less important with Enterprise Imaging for Radiology because we have the DICOM...

Sep 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

We stopped using AGFA HealthCare’s AI modules because we aren't getting the value for the money we...

Sep 2025
||
(0)
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Analyst/Coordinator

Culture, Value

We have a service contract, and everything is part of the service. We have to pay for additional...

Sep 2025
||
(0)
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Manager

Product

The greatest opportunities for product improvement are enhancing speech recognition capabilities and...

Sep 2025
||
(0)
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Manager

Relationship

To improve the customer experience, the supplier could hold user meetings in our region and provide...

Sep 2025
||
(0)
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Director

Culture, Value

Everything from AGFA HealthCare is really expensive. We have to pay for each link and test we ask for....

Sep 2025
||
(0)
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Director

Relationship, Product

The most important thing for us is that Enterprise Imaging for Radiology is a very stable system....

Sep 2025
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare could improve the product through easier implementation of AI. I would also like...

Sep 2025
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(0)
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Director

Product

We had some minor troubles years ago, but Enterprise Imaging for Radiology has evolved and is more...

Jul 2025
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(0)
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Director

Relationship, Product

AGFA HealthCare tries to provide a solid and well-working product, and it is definitely competitive...

Jul 2025
||
(0)
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Director

Culture, Value

What I like about AGFA HealthCare is that we can implement AI from external parties into the system,...

Jul 2025
||
(0)
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Director

Value

AGFA HealthCare charges for the implementation of minor things, but it is always like that with...

Jul 2025
||
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Director

Relationship

AGFA HealthCare’s support people are quite good. If we have a problem, they try to fix it. We have a...

Jul 2025
||
(0)
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Director

Product

AGFA HealthCare has been working on a workflow organizer so that we can easily send dedicated exams...

Jul 2025
||
(0)
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Manager

Relationship

To improve my experience as a customer, the vendor could be more service minded by showing greater...

Jun 2025
||
(0)
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Manager

Product

AGFA HealthCare and Enterprise Imaging for Radiology are very flexible. The product is maintainable...

Jun 2025
||
(0)
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Manager

Operations

We can do most things in Enterprise Imaging for Radiology ourselves, but the specialized things,...

Jun 2025
||
(0)
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Manager

Product

The integration between Enterprise Imaging for Radiology and other products is very flexible. The...

Jun 2025
||
(0)
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Manager

Relationship

I’m very satisfied with the support from AGFA HealthCare. They actively monitor the system for...

Jun 2025
||
(0)
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Director

Culture, Relationship, Operations

At one point, we had to do a patch for the system, and I asked for the test results so that I could...

Jun 2025
||
(0)
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Director

Loyalty, Product, Value

The system's quality is good. Its integration is also good because our RIS is with another vendor,...

Jun 2025
||
(0)
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Director

Loyalty, Relationship

For improved satisfaction with AGFA HealthCare, we need closer communication with the development...

Jun 2025
||
(0)
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Director

Relationship, Operations

AGFA HealthCare could do better with the people who are out teaching in clinics and the way they...

Jun 2025
||
(0)
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Director

Operations

A while ago, AGFA HealthCare got new employees from our region, and that helped a lot with their...

Jun 2025
||
(0)
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Director

Loyalty, Relationship

We must decide whether to continue integrating our PACS and RIS or whether to get a new system that...

Jun 2025
||
(0)
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Product

One of the biggest opportunities for product improvement lies in the scheduling functionality....

May 2025
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(0)
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Product

Enterprise Imaging XERO Viewer is fast and stable.

May 2025
||
(0)
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Manager

Product, Value

The biggest opportunities for product improvement include enabling mobile access, offering a...

May 2025
||
(0)
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Manager

Relationship, Product

The vendor’s greatest strengths are their expertise, their professionalism, and their consistently...

May 2025
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(0)
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Director

Product

Enterprise Imaging for Radiology's orchestration could be improved by giving us the possibility of...

Dec 2024
||
(0)
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Director

Product

Enterprise Imaging for Radiology is easy for the radiologists to work with. After a difficult start,...

Dec 2024
||
(0)
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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