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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Southern Europe)

Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
KLAS Global VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Operations, Product

In terms of areas of improvement, some videos can't be recognized, and there could be more...

Mar 2026
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Manager

Relationship, Product

AGFA HealthCare's strengths are stability and their people. I like the efficiency of the product.

Mar 2026
||
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Manager

Product

What I like most about the product is its usability and speed.

Mar 2026
||
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Manager

Relationship, Operations

In order to improve the customer experience, the vendor could provide monthly service reports,...

Mar 2026
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Manager

Relationship, Product

The vendor’s main strength is their closeness, although at times, that can also be a drawback when...

Mar 2026
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Manager

Relationship

The main opportunities to improve the product are to talk with customers about their needs and avoid...

Mar 2026
||
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Manager

Relationship, Product

AGFA HealthCare is not particularly innovative. They should focus a bit more on innovation. That is...

Mar 2026
||
(0)
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Manager

Operations, Product

When we first changed to Enterprise Imaging for Radiology, things were a bit difficult because we...

Mar 2026
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Manager

Relationship

AGFA HealthCare is very collaborative, and compared with other vendors that are also very large...

Mar 2026
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Director

Relationship

The vendor’s main strengths are their listening skills and their planning during the development phase....

Mar 2026
||
(0)
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Director

Product

What I like most about the product is that it is simple to use and versatile.

Mar 2026
||
(0)
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Director

Loyalty, Product

The main opportunity for product improvement includes incorporating built-in AI capabilities and...

Mar 2026
||
(0)
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Relationship

One change that would improve my experience as a customer would be greater proactivity from the vendor....

Mar 2026
||
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Relationship

The vendor’s greatest strengths are their service and reliability.

Mar 2026
||
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Operations, Product

What I like most about the product is its ease of use.

Mar 2026
||
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Product

The greatest opportunity for product improvement is integration with AI and making more integrations...

Mar 2026
||
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CIO

Culture, Relationship, Operations

We are a very small facility, and AGFA HealthCare does big conferences for their new features and...

Nov 2025
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CIO

Relationship

My favorite thing about Enterprise Imaging for Radiology is the functionality of the integrated...

Nov 2025
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Director

Loyalty, Product

We do not have any problem with Enterprise Imaging for Radiology. The radiologists use it daily, and...

Oct 2025
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Manager

Product

I would like to see improvements to our ability to anonymise studies that can't be anonymised on the...

Sep 2025
||
(0)
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Manager

Relationship

AGFA HealthCare's support is quick to help or at least write to say that they are reviewing or...

Sep 2025
||
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Manager

Culture, Operations, Product

What AGFA HealthCare sells is what we get. The product is very simple to use, and its integration...

Sep 2025
||
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Manager

Relationship

Our relationship with AGFA HealthCare has been cordial and stable. When we send support requests to...

Jun 2025
||
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Manager

Product, Value

All of the system's integrations are excessively costly when it comes to the standard protocols that...

Jun 2025
||
(0)
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Manager

Product

The system is stable and reliable. Technologically speaking, the system's functionalities meet all...

Jun 2025
||
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Manager

Culture

AGFA HealthCare just sells the product, and that is it. The issue is that there are different...

Jun 2025
||
(0)
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Manager

Culture, Operations

We haven't implemented all of the system's functionalities that the vendor has proposed. When we...

Jun 2025
||
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Director

Relationship, Product

The vendor’s main strengths lie in their strong presence and deep expertise in the field. What...

Jun 2025
||
(0)
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Director

Loyalty, Operations

There is an opportunity to enhance the product by transitioning to more web-based solutions. One key...

Jun 2025
||
(0)
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Physician

Operations, Product

We upgraded Enterprise Imaging for Radiology to the latest version, and that was a major upgrade...

Jun 2025
||
(0)
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Physician

Loyalty, Product

AGFA HealthCare hasn’t come yet to activate the AI that we purchased through them and provide...

Jun 2025
||
(0)
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Physician

Culture, Relationship

Our support from AGFA HealthCare is not by phone or web; we have someone from AGFA HealthCare...

Jun 2025
||
(0)
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Physician

Loyalty

We have been using Enterprise Imaging for Radiology for many years, so the results have been...

Jun 2025
||
(0)
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Director

Relationship

Normally, the vendor keeps all their promises. We work quite well with AGFA HealthCare. The vendor's...

Apr 2025
||
(0)
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Director

Operations

I’m not highly satisfied with the vendor’s implementation services because when we asked, some...

Apr 2025
||
(0)
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Director

Operations, Product

Enterprise Imaging for Radiology is a good product and is very easy to use. When we asked, the...

Apr 2025
||
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Director

Product

What would be useful in my daily practice would be if the vendor integrated systems to support reporting....

Apr 2025
||
(0)
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Director

Loyalty

Some things are missing from the product and have to be purchased from third parties, so we have to...

Apr 2025
||
(0)
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Manager

Relationship, Product

A change AGFA HealthCare could make to improve our experience is improving the functionality for administration....

Apr 2025
||
(0)
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Physician

Operations, Product, Value

Upgrades and AI are AGFA HealthCare's areas for improvement. To improve our experience, the vendor...

Apr 2025
||
(0)
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Physician

Product

Reliability and speed are what I like most about Enterprise Imaging for Radiology. Those are AGFA...

Apr 2025
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is very robust and secure. It has good technical support, a clear...

Apr 2025
||
(0)
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Manager

Loyalty, Product

AGFA HealthCare is currently in the process of integrating undefined AI solutions, but the solution...

Apr 2025
||
(0)
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Director

Relationship

AGFA HealthCare's biggest strength is their constant support. AGFA HealthCare has reliable people...

Apr 2025
||
(0)
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Director

Product

I like the system's simplicity of use and numerous applications. I also like that it is an open...

Apr 2025
||
(0)
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Director

Product

AGFA HealthCare could work on doing continual upgrades and always integrating new solutions and...

Apr 2025
||
(0)
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Related Reports
Performance
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Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
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Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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