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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe - Southern Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Relationship

Our relationship with AGFA HealthCare has been cordial and stable. When we send support requests to...

Jun 2025
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(0)
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Manager

Product, Value

All of the system's integrations are excessively costly when it comes to the standard protocols that...

Jun 2025
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(0)
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Manager

Product

The system is stable and reliable. Technologically speaking, the system's functionalities meet all...

Jun 2025
||
(0)
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Manager

Culture

AGFA HealthCare just sells the product, and that is it. The issue is that there are different...

Jun 2025
||
(0)
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Manager

Culture, Operations

We haven't implemented all of the system's functionalities that the vendor has proposed. When we...

Jun 2025
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(0)
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Director

Relationship, Product

The vendor’s main strengths lie in their strong presence and deep expertise in the field. What...

Jun 2025
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(0)
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Director

Loyalty, Operations

There is an opportunity to enhance the product by transitioning to more web-based solutions. One key...

Jun 2025
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(0)
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Physician

Operations, Product

We upgraded Enterprise Imaging for Radiology to the latest version, and that was a major upgrade...

Jun 2025
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(0)
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Physician

Loyalty, Product

AGFA HealthCare hasn’t come yet to activate the AI that we purchased through them and provide...

Jun 2025
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(0)
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Physician

Culture, Relationship

Our support from AGFA HealthCare is not by phone or web; we have someone from AGFA HealthCare...

Jun 2025
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(0)
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Physician

Loyalty

We have been using Enterprise Imaging for Radiology for many years, so the results have been...

Jun 2025
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(0)
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Director

Relationship

Normally, the vendor keeps all their promises. We work quite well with AGFA HealthCare. The vendor's...

Apr 2025
||
(0)
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Director

Operations

I’m not highly satisfied with the vendor’s implementation services because when we asked, some...

Apr 2025
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(0)
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Director

Operations, Product

Enterprise Imaging for Radiology is a good product and is very easy to use. When we asked, the...

Apr 2025
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(0)
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Director

Product

What would be useful in my daily practice would be if the vendor integrated systems to support reporting....

Apr 2025
||
(0)
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Director

Loyalty

Some things are missing from the product and have to be purchased from third parties, so we have to...

Apr 2025
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(0)
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Manager

Relationship, Product

A change AGFA HealthCare could make to improve our experience is improving the functionality for administration....

Apr 2025
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(0)
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Physician

Operations, Product, Value

Upgrades and AI are AGFA HealthCare's areas for improvement. To improve our experience, the vendor...

Apr 2025
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(0)
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Physician

Product

Reliability and speed are what I like most about Enterprise Imaging for Radiology. Those are AGFA...

Apr 2025
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is very robust and secure. It has good technical support, a clear...

Apr 2025
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(0)
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Manager

Loyalty, Product

AGFA HealthCare is currently in the process of integrating undefined AI solutions, but the solution...

Apr 2025
||
(0)
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Director

Relationship

AGFA HealthCare's biggest strength is their constant support. AGFA HealthCare has reliable people...

Apr 2025
||
(0)
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Director

Product

I like the system's simplicity of use and numerous applications. I also like that it is an open...

Apr 2025
||
(0)
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Director

Product

AGFA HealthCare could work on doing continual upgrades and always integrating new solutions and...

Apr 2025
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(0)
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Physician

Product

We want the ability to download images for faster reading. We don't just want to download current...

Jan 2025
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(0)
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Physician

Product

Enterprise Imaging for Radiology is intuitive to use, and we like most of its features.

Jan 2025
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(0)
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VP/Other Executive

Product

We want the vendor to include AI.

Jan 2025
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(0)
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VP/Other Executive

Product

We like the system's functionality.

Jan 2025
||
(0)
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VP/Other Executive

Relationship

The vendor's strength is their support.

Jan 2025
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(0)
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Director

Product

AGFA HealthCare's strengths are product quality, excellent design, and service quality. I like the...

Dec 2024
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(0)
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Director

Relationship, Product

AGFA HealthCare's biggest opportunity to improve is with integrations with HIS.

Dec 2024
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(0)
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CIO

Loyalty

We are working to upgrade our version of Enterprise Imaging for Radiology, and things are going well...

Dec 2024
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(0)
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CIO

Operations

The last version change we had with AGFA HealthCare gave us a lot of trouble, and it was a very long...

Dec 2024
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(0)
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CIO

Product

AGFA HealthCare could give more functionality to radiologists. There are some things that the...

Dec 2024
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(0)
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CIO

Product

I like the robustness of the solution. It is a very robust solution that radiologists are very...

Dec 2024
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(0)
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CIO

Relationship

AGFA HealthCare is a very professional company, and we are happy with them. They give us what we...

Dec 2024
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(0)
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Director

Relationship

There is nothing that the vendor could do to improve our experience.

Dec 2024
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(0)
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Director

Product

What I like about the product is that it works all the time.

Dec 2024
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(0)
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Director

Product

The biggest opportunity for product improvement is to incorporate AI.

Dec 2024
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(0)
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Director

Relationship

The biggest strengths of the vendor are their quick workflow and their support.

Dec 2024
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(0)
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Manager

Product

What I like most about Enterprise Imaging for Radiology are its ergonomics, robustness, and practicality....

Dec 2024
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(0)
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Manager

Relationship, Product

AGFA HealthCare's greatest strengths are their versatility and ability to contextualize the product.

Dec 2024
||
(0)
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Manager

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology's layout and its interoperability and...

Dec 2024
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(0)
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Manager

Product

I like Enterprise Imaging for Radiology's ease of use. Its biggest opportunity for improvement is...

Dec 2024
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(0)
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Manager

Relationship, Operations

AGFA HealthCare has great integration staff, but there are very few of them. They need an additional...

Dec 2024
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(0)
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Manager

Relationship, Product

AGFA HealthCare's strengths are their helpfulness and efficiency.

Dec 2024
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(0)
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CIO

Product

We want easier SSO login and easier login in general.

Dec 2024
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(0)
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CIO

Loyalty

We chose the product as an upgrade, and we didn't think much about the alternatives. From an...

Dec 2024
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(0)
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CIO

Relationship

The vendor knows their business, technology, and product. They have experience and structure, and...

Dec 2024
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(0)
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CIO

Product

We like AGFA HealthCare’s capacity to integrate all the modalities in radiology. There is...

Dec 2024
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(0)
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CIO

Value

Unexpected costs with AGFA HealthCare are very difficult to assume because we have had a budget for...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

In terms of changes that the vendor could make to improve our experience as a customer, logging in...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Enterprise Imaging for Radiology is very fast software and easy to learn. Operators use it easily...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our previous PACS is not comparable with AGFA HealthCare because it was a small PACS that managed...

Dec 2024
||
(0)
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Director

Culture, Value

AGFA HealthCare keeps their promises, but they must keep them obligatorily because they have signed...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AGFA HealthCare has excellent technical support management. I have technical support on-site with...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We had some problems with integration, but it wasn't necessarily AGFA HealthCare's fault because...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The functionality of the solution meets our needs, except for when it comes to artificial...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...

Aug 2024
||
(0)
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Director

Relationship

AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...

Aug 2024
||
(0)
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Director

Relationship

Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...

Aug 2024
||
(0)
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View All Reports
Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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