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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe - Southern Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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Negative
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User Commentary

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Director

Relationship

Normally, the vendor keeps all their promises. We work quite well with AGFA HealthCare. The vendor's...

Apr 2025
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(0)
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Director

Operations

I’m not highly satisfied with the vendor’s implementation services because when we asked, some...

Apr 2025
||
(0)
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Director

Operations, Product

Enterprise Imaging for Radiology is a good product and is very easy to use. When we asked, the...

Apr 2025
||
(0)
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Director

Product

What would be useful in my daily practice would be if the vendor integrated systems to support reporting....

Apr 2025
||
(0)
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Director

Loyalty

Some things are missing from the product and have to be purchased from third parties, so we have to...

Apr 2025
||
(0)
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Manager

Relationship, Product

A change AGFA HealthCare could make to improve our experience is improving the functionality for administration....

Apr 2025
||
(0)
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Physician

Operations, Product, Value

Upgrades and AI are AGFA HealthCare's areas for improvement. To improve our experience, the vendor...

Apr 2025
||
(0)
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Physician

Product

Reliability and speed are what I like most about Enterprise Imaging for Radiology. Those are AGFA...

Apr 2025
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is very robust and secure. It has good technical support, a clear...

Apr 2025
||
(0)
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Manager

Loyalty, Product

AGFA HealthCare is currently in the process of integrating undefined AI solutions, but the solution...

Apr 2025
||
(0)
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Director

Relationship

AGFA HealthCare's biggest strength is their constant support. AGFA HealthCare has reliable people...

Apr 2025
||
(0)
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Director

Product

I like the system's simplicity of use and numerous applications. I also like that it is an open...

Apr 2025
||
(0)
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Director

Product

AGFA HealthCare could work on doing continual upgrades and always integrating new solutions and...

Apr 2025
||
(0)
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Physician

Product

We want the ability to download images for faster reading. We don't just want to download current...

Jan 2025
||
(0)
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Physician

Product

Enterprise Imaging for Radiology is intuitive to use, and we like most of its features.

Jan 2025
||
(0)
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VP/Other Executive

Product

We want the vendor to include AI.

Jan 2025
||
(0)
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VP/Other Executive

Product

We like the system's functionality.

Jan 2025
||
(0)
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VP/Other Executive

Relationship

The vendor's strength is their support.

Jan 2025
||
(0)
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Director

Product

AGFA HealthCare's strengths are product quality, excellent design, and service quality. I like the...

Dec 2024
||
(0)
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Director

Relationship, Product

AGFA HealthCare's biggest opportunity to improve is with integrations with HIS.

Dec 2024
||
(0)
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CIO

Loyalty

We are working to upgrade our version of Enterprise Imaging for Radiology, and things are going well...

Dec 2024
||
(0)
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CIO

Operations

The last version change we had with AGFA HealthCare gave us a lot of trouble, and it was a very long...

Dec 2024
||
(0)
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CIO

Product

AGFA HealthCare could give more functionality to radiologists. There are some things that the...

Dec 2024
||
(0)
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CIO

Product

I like the robustness of the solution. It is a very robust solution that radiologists are very...

Dec 2024
||
(0)
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CIO

Relationship

AGFA HealthCare is a very professional company, and we are happy with them. They give us what we...

Dec 2024
||
(0)
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Director

Relationship

There is nothing that the vendor could do to improve our experience.

Dec 2024
||
(0)
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Director

Product

What I like about the product is that it works all the time.

Dec 2024
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(0)
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Director

Product

The biggest opportunity for product improvement is to incorporate AI.

Dec 2024
||
(0)
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Director

Relationship

The biggest strengths of the vendor are their quick workflow and their support.

Dec 2024
||
(0)
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Manager

Product

What I like most about Enterprise Imaging for Radiology are its ergonomics, robustness, and practicality....

Dec 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare's greatest strengths are their versatility and ability to contextualize the product.

Dec 2024
||
(0)
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Manager

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology's layout and its interoperability and...

Dec 2024
||
(0)
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Manager

Product

I like Enterprise Imaging for Radiology's ease of use. Its biggest opportunity for improvement is...

Dec 2024
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare has great integration staff, but there are very few of them. They need an additional...

Dec 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare's strengths are their helpfulness and efficiency.

Dec 2024
||
(0)
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CIO

Product

We want easier SSO login and easier login in general.

Dec 2024
||
(0)
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CIO

Loyalty

We chose the product as an upgrade, and we didn't think much about the alternatives. From an...

Dec 2024
||
(0)
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CIO

Relationship

The vendor knows their business, technology, and product. They have experience and structure, and...

Dec 2024
||
(0)
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CIO

Product

We like AGFA HealthCare’s capacity to integrate all the modalities in radiology. There is...

Dec 2024
||
(0)
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CIO

Value

Unexpected costs with AGFA HealthCare are very difficult to assume because we have had a budget for...

Dec 2024
||
(0)
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Manager

Relationship

In terms of changes that the vendor could make to improve our experience as a customer, logging in...

Dec 2024
||
(0)
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Director

Operations, Product

Enterprise Imaging for Radiology is very fast software and easy to learn. Operators use it easily...

Dec 2024
||
(0)
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Director

Product

Our previous PACS is not comparable with AGFA HealthCare because it was a small PACS that managed...

Dec 2024
||
(0)
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Director

Culture, Value

AGFA HealthCare keeps their promises, but they must keep them obligatorily because they have signed...

Dec 2024
||
(0)
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Director

Relationship

AGFA HealthCare has excellent technical support management. I have technical support on-site with...

Dec 2024
||
(0)
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Director

Culture, Product

We had some problems with integration, but it wasn't necessarily AGFA HealthCare's fault because...

Dec 2024
||
(0)
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Director

Loyalty

The functionality of the solution meets our needs, except for when it comes to artificial...

Dec 2024
||
(0)
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Director

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...

Nov 2024
||
(0)
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Director

Relationship, Product

AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...

Nov 2024
||
(0)
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Director

Product

I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...

Aug 2024
||
(0)
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Director

Relationship

AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...

Aug 2024
||
(0)
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Director

Relationship

Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...

Aug 2024
||
(0)
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Director

Relationship

For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...

Aug 2024
||
(0)
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Director

Product

We haven't faced major problems with the system in years because of its stability. The system's...

Aug 2024
||
(0)
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Physician

Culture, Value

Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...

Aug 2024
||
(0)
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Physician

Loyalty, Product

The features we want in Enterprise Imaging for Radiology are included in the next version that will...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

AGFA HealthCare's strength is their support team. I like the high availability of the solution.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....

Aug 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....

Aug 2024
||
(0)
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Director

Relationship

The technical relationship can always improve, even though it isn’t bad. As always, the relationship...

Aug 2024
||
(0)
 Thank you  Helpful

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Director

Value

If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Product

My favorite thing about the product is its integration capabilities.

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

To improve our experience, the vendor could maintain regular, proactive contact with customers to...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...

Jul 2024
||
(0)
 Thank you  Helpful

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Physician

Relationship, Product

AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...

Jul 2024
||
(0)
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Manager

Product

I would like to see the product be a little easier for end users to minimize mistakes.

Jul 2024
||
(0)
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Manager

Product

Workflows are the vendor's biggest strength.

Jul 2024
||
(0)
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Manager

Relationship, Product

To improve, the vendor could resolve bugs earlier and improve the product's interface.

Jul 2024
||
(0)
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Director

Relationship, Product

One opportunity the vendor has is that the time that it takes them to fix bugs could be reduced due...

Jul 2024
||
(0)
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Director

Operations

The vendor's training could be improved. The vendor could enhance their training with PDFs that...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Product

The system is reliable and robust. It is user friendly and has a powerful tool set that allows users...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

AGFA HealthCare's biggest strength is their Xero Universal Viewer integration. What I like most...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

AGFA HealthCare could provide frequent updates, frequent bug fixes, and better support for...

Jul 2024
||
(0)
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