All Categories chevron icon Global Solutions chevron icon Global (Non-US) chevron icon PACS (Global)

Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe - UK / Ireland)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
View Report
Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
View Report
Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
View Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Product

I like the back end of Enterprise Imaging for Radiology because it is relatively simply set out....

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

When we don't know how to do something in Enterprise Imaging for Radiology, AGFA HealthCare guides...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to see Enterprise Imaging for Radiology be one product rather than Enterprise Imaging...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had several different AGFA HealthCare project managers throughout our implementation project for...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

AGFA HealthCare provides us with a charge, and then we negotiate. There is always an expectation...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Like it is with every vendor, the support from AGFA HealthCare is mediocre. I know the product...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have project meetings around upgrades, and AGFA Healthcare will typically provide on-site support...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We generally handle training internally when it comes to application training, but I don't have a...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

AGFA HealthCare has a GRIP monitoring system that monitors all the servers to flag potential...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I think the support has improved because AGFA HealthCare has now actually gotten to know our site....

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

AGFA HealthCare could do better with the planning around upgrades. It has been a while since we had...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

AGFA HealthCare is good when it comes to the billing perspective. If we are looking for a good...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Enterprise Imaging for Radiology is reliable and stable. We had a couple of issues in the last few...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

AGFA HealthCare is very good with interoperability and integration with third parties. We have...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I would recommend AGFA HealthCare every day when it comes to PACS stuff. I have seen a lot of PACS...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

AGFA HealthCare is good at keeping their promises, but they can be slow. We recently went live with...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

Upgrades are a positive experience generally. Apparently, the next set of upgrades is going to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have recently integrated the product into our new EHR. It is based on our EHR, so it now has a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

The main driver for choosing the vendor is certainly the solution itself, the ease of use, the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have had a really good project manager more recently. We had some challenges with previous...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We had a demo of the vendor’s ophthalmology solution, and it didn't meet any expectations at all. It...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

With the AI solution through AGFA and Lunit, we have definitely seen an increase in accuracy and a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to think things will get better with the solution. I'm starting to see things progress...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We went live with another AI solution through AGFA for breast imaging. We trialed another AI...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Years ago, we used our first AI solution, AGFA's ClearRead package. That has been going from...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The system is so embedded in terms of outcomes and things that we can't imagine a world without it....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I don't see much of AGFA HealthCare's executives. Their executive involvement is not really good....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

The system is getting older. The GUI is looking a bit tired and old. We can't really do imaging for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

The system is quite expensive. Also, AGFA HealthCare seems to charge for every little thing. It...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's biggest strengths are their cooperation and communication.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The biggest opportunities for product enhancement would be reintroducing the service tools...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that the product is usually very reliable. It also has integrated speech recognition and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

We get all the reporting from Enterprise Imaging for Radiology. Enterprise Imaging for Radiology is...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The implementation of Enterprise Imaging for Radiology was good. We were fortunate because any...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

We have been due for an upgrade for a while. My satisfaction might have been higher last year, but I...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

My likelihood to recommend AGFA HealthCare rates between the middle of the road and the top of the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

There are lots of alerts AGFA HealthCare should get from our particular system that they haven't...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

Whether I would buy the product again is a difficult question because I don't know what else is out...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

AGFA HealthCare is really good with support. If I log an urgent ticket and it doesn't get picked up...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Value

AGFA HealthCare charges over the odds for everything. More recently, it has become a ridiculous...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

As far as integration goes, I don't think the product is the issue; our RIS product has some issues....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Operations, Product

AGFA HealthCare's new technology has been delayed. I think it is there. We just need to get our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

AGFA HealthCare's executives only get involved when the brown stuff hits the fan or when they need...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship, Operations

We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship, Product

AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

An opportunity for AGFA HealthCare is the integration of other standalone software within our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There is a lot of functionality in the product, but I find that when we explore the functionality,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​