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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe - UK / Ireland)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Product

I have been using Enterprise Imaging for Radiology for a long time, and it is very reliable. The...

Nov 2025
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Physician

Culture, Value

As far as I know, AGFA HealthCare does not charge for everything. We have a good contract as well.

Nov 2025
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Physician

Relationship

AGFA HealthCare's team is very approachable. If I ask them something, they respond very promptly....

Nov 2025
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Physician

Loyalty, Relationship

Our long-term plan is to keep AGFA HealthCare. I would 100% choose AGFA again. AGFA HealthCare gets...

Nov 2025
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Manager

Product

The biggest benefit of going to Enterprise Imaging for Radiology is that technically, we have...

Aug 2025
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Manager

Loyalty, Value

We would for sure go with Enterprise Imaging for Radiology again. The ease of the vendor...

Aug 2025
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Manager

Culture, Value

Most of AGFA HealthCare’s charges are within the contract. I asked for an integration cost from them...

Aug 2025
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Manager

Relationship

Sometimes development pieces take some time, but AGFA HealthCare keeps track of development...

Aug 2025
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Manager

Product

Enterprise Imaging for Radiology is almost like a single stop. We don't need to go searching for...

Aug 2025
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Manager

Relationship

I have no complaints about AGFA HealthCare’s support team. We have regular meetings with them. We...

Aug 2025
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Manager

Operations

We can do an intensive PACS administrator training from AGFA HealthCare. If the radiologists want to...

Aug 2025
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Manager

Operations

Clinically, we had a seamless transition to Enterprise Imaging for Radiology. With any new system,...

Aug 2025
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Manager

Product

Sometimes the upgrades we do break certain elements that the vendor has to try and fix. This comes...

Aug 2025
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Manager

Relationship, Operations

AGFA HealthCare’s implementation services are very good because they get a project team specifically...

Aug 2025
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Manager

Relationship, Operations

AGFA HealthCare needs more project managers. We had a project manager who we had sole use of, and...

Aug 2025
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Manager

Loyalty, Relationship, Operations

The vendor is very proactive. They are trying to do some AI things and help us implement AI...

Aug 2025
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Manager

Value

Enterprise Imaging for Radiology is not the cheapest solution out there, and that is sometimes why...

Aug 2025
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Manager

Operations

I have never had too much trouble training a person to get up and running and reporting on...

Aug 2025
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Manager

Loyalty

Something that would be very useful would be to integrate the RIS into the PACS. I think AGFA...

Aug 2025
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Manager

Loyalty, Product

I would like to see AGFA HealthCare bring the product into more of a web-based feature set so that...

Aug 2025
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Manager

Loyalty, Relationship

We have a close-knit, long-term relationship with AGFA HealthCare, and we appreciate our...

Aug 2025
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Manager

Product

I like the back end of Enterprise Imaging for Radiology because it is relatively simply set out....

Jun 2025
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Manager

Relationship, Operations

When we don't know how to do something in Enterprise Imaging for Radiology, AGFA HealthCare guides...

Jun 2025
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Manager

Product

I would like to see Enterprise Imaging for Radiology be one product rather than Enterprise Imaging...

Jun 2025
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Manager

Operations

We had several different AGFA HealthCare project managers throughout our implementation project for...

Jun 2025
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Manager

Culture, Value

AGFA HealthCare provides us with a charge, and then we negotiate. There is always an expectation...

Jun 2025
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Manager

Relationship

Like it is with every vendor, the support from AGFA HealthCare is mediocre. I know the product...

Jun 2025
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Manager

Relationship, Operations

We have project meetings around upgrades, and AGFA Healthcare will typically provide on-site support...

Jun 2025
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Manager

Operations

We generally handle training internally when it comes to application training, but I don't have a...

Jun 2025
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Manager

Relationship, Product

AGFA HealthCare has a GRIP monitoring system that monitors all the servers to flag potential...

Jun 2025
||
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Manager

Relationship

I think the support has improved because AGFA HealthCare has now actually gotten to know our site....

Jun 2025
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Manager

Product

AGFA HealthCare could do better with the planning around upgrades. It has been a while since we had...

Jun 2025
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(0)
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Manager

Culture, Value

AGFA HealthCare is good when it comes to the billing perspective. If we are looking for a good...

Jun 2025
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Manager

Product

Enterprise Imaging for Radiology is reliable and stable. We had a couple of issues in the last few...

Jun 2025
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Manager

Relationship, Operations

AGFA HealthCare is very good with interoperability and integration with third parties. We have...

Jun 2025
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Manager

Loyalty, Relationship

I would recommend AGFA HealthCare every day when it comes to PACS stuff. I have seen a lot of PACS...

Jun 2025
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Manager

Loyalty

AGFA HealthCare is good at keeping their promises, but they can be slow. We recently went live with...

Jun 2025
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Director

Loyalty, Operations, Product

Upgrades are a positive experience generally. Apparently, the next set of upgrades is going to...

May 2025
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Director

Product

We have recently integrated the product into our new EHR. It is based on our EHR, so it now has a...

May 2025
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Director

Loyalty, Value

The main driver for choosing the vendor is certainly the solution itself, the ease of use, the...

May 2025
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Director

Relationship, Operations

We have had a really good project manager more recently. We had some challenges with previous...

May 2025
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Director

Culture

We had a demo of the vendor’s ophthalmology solution, and it didn't meet any expectations at all. It...

May 2025
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Director

Loyalty, Product, Value

With the AI solution through AGFA and Lunit, we have definitely seen an increase in accuracy and a...

May 2025
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Director

Product

I would like to think things will get better with the solution. I'm starting to see things progress...

May 2025
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Director

Operations

We went live with another AI solution through AGFA for breast imaging. We trialed another AI...

May 2025
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Director

Operations, Product

Years ago, we used our first AI solution, AGFA's ClearRead package. That has been going from...

May 2025
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CIO

Product, Value

The system is so embedded in terms of outcomes and things that we can't imagine a world without it....

Apr 2025
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CIO

Relationship

I don't see much of AGFA HealthCare's executives. Their executive involvement is not really good....

Apr 2025
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CIO

Loyalty, Product

The system is getting older. The GUI is looking a bit tired and old. We can't really do imaging for...

Apr 2025
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CIO

Value

The system is quite expensive. Also, AGFA HealthCare seems to charge for every little thing. It...

Apr 2025
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(0)
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Manager

Relationship

The vendor's biggest strengths are their cooperation and communication.

Apr 2025
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(0)
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Manager

Relationship, Product

The biggest opportunities for product enhancement would be reintroducing the service tools...

Apr 2025
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Manager

Product

I like that the product is usually very reliable. It also has integrated speech recognition and...

Apr 2025
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(0)
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Physician

Product, Value

We get all the reporting from Enterprise Imaging for Radiology. Enterprise Imaging for Radiology is...

Feb 2025
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Physician

Operations

The implementation of Enterprise Imaging for Radiology was good. We were fortunate because any...

Feb 2025
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Physician

Loyalty, Relationship

We have been due for an upgrade for a while. My satisfaction might have been higher last year, but I...

Feb 2025
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(0)
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Physician

Relationship

My likelihood to recommend AGFA HealthCare rates between the middle of the road and the top of the...

Feb 2025
||
(0)
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Physician

Relationship, Product

There are lots of alerts AGFA HealthCare should get from our particular system that they haven't...

Feb 2025
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(0)
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Physician

Operations, Product

Whether I would buy the product again is a difficult question because I don't know what else is out...

Feb 2025
||
(0)
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Physician

Relationship

AGFA HealthCare is really good with support. If I log an urgent ticket and it doesn't get picked up...

Feb 2025
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(0)
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Physician

Culture, Value

AGFA HealthCare charges over the odds for everything. More recently, it has become a ridiculous...

Feb 2025
||
(0)
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Physician

Product

As far as integration goes, I don't think the product is the issue; our RIS product has some issues....

Feb 2025
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(0)
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Physician

Loyalty, Operations, Product

AGFA HealthCare's new technology has been delayed. I think it is there. We just need to get our...

Feb 2025
||
(0)
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Physician

Relationship

AGFA HealthCare's executives only get involved when the brown stuff hits the fan or when they need...

Feb 2025
||
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Latin America PACS 2024
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The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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