Allscripts Payerpath Clearinghouse Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 10:28:21 AM and Model.EvProductId = 1609

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User Commentary

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Analyst/Coordinator

Service and Support

The vendor does well with newsletters, broadcasts, and those kinds of things. We get updates and...

Jan 2021
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Analyst/Coordinator

Relationship

We go to our levels of executives directly at Allscripts, and I can freely reach out to them. We had...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The vendor does their own upgrades to the system; we don't do the releases on those updates. The...

Jan 2021
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Analyst/Coordinator

Service and Support

The only concern I have with the product is that I don't feel like support is easy with the system....

Jan 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does piecemeal; they actually have services that they actually can add on. There is one...

Jan 2021
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Analyst/Coordinator

Implementation and Training

I would rate the training low. The vendor doesn't do a whole lot with training. The vendor doesn’t...

Jan 2021
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Analyst/Coordinator

Service and Support

We have a dedicated Allscripts team that handles our account. I work with two different people who I...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Allscripts Payerpath Clearinghouse has changed a lot over the years. In the beginning, we had major...

Nov 2020
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Analyst/Coordinator

Service and Support

One of the representatives that I work with at Allscripts is very proactive. This individual always...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts does not nickel-and-dime us. One of the Allscripts' representatives that I am working...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

My organization is large, and we are growing more every year. We have a hard time running reports....

Nov 2020
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Analyst/Coordinator

Service and Support

I am involved in cases that other people from my organization have logged with the vendor. It seems...

Nov 2020
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Analyst/Coordinator

Service and Support

The product itself is not bad, but there are a few quirks that need to be taken care of. There is a...

Oct 2020
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Analyst/Coordinator

Relationship

The support is fantastic. We have two really good executives assigned to us on our team. They have...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

There are some things on the eligibility piece that are really lacking, and we wish the system could...

May 2020
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Analyst/Coordinator

Other Observations & Comments

For some of the rejections that we get, such as things that we send claims and projections for,...

May 2020
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Manager

Relationship

Allscripts has been able to keep their promises, though it depends on the year. Allscripts'...

May 2020
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Manager

Relationship

Our main salesperson is outstanding, and that person's boss, who we worked with on negotiating some...

May 2020
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Manager

ROI / Cost (care and feeding)

Of course Allscripts charges for every little thing. Allscripts has talked about their concept of an...

May 2020
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Manager

Service and Support

The solution has been very successful for us. No system is perfect, but the people behind the...

May 2020
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Manager

Functionality and Upgrades

We have been very reactive in the last few months with the pandemic situation, so it is hard to...

May 2020
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Manager

Service and Support

At the corporate level, Allscripts is trying just like everybody else during COVID-19. Allscripts...

May 2020
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Manager

ROI / Cost (care and feeding)

Allscripts doesn't avoid charging for every little thing, but that is no different from any other...

Apr 2020
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Manager

Other Observations & Comments

We don't do a lot of training with Allscripts, and we don't have a lot to compare the vendor to. We...

Apr 2020
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CIO

Functionality and Upgrades

Allscripts' clearinghouse product works just fine. We really don't have any problems in the space.

Feb 2020
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Director

Functionality and Upgrades

Allscripts' claims go out really fast, and payments come in really fast. Excluding some issues we...

Jan 2020
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Director

ROI / Cost (care and feeding)

Allscripts charges us for everything. When we are adding a new product, they charge us for that, but...

Jan 2020
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Director

ROI / Cost (care and feeding)

Allscripts processes a high volume of payments. I think that the rates would be much lower if we...

Jan 2020
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Director

Service and Support

The product works as promoted, but nothing is perfect. For one reason or another, there are some...

Jan 2020
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Director

Functionality and Upgrades

I would rate the product fairly highly in meeting our needs, but there is still a little room to...

Jan 2020
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Director

Service and Support

Allscripts' ongoing phone and web support is awesome. Allscripts is proactive, except about the ERA...

Jan 2020
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