Allscripts Payerpath Clearinghouse Comments

 

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Analyst/Coordinator

Service and Support

The product itself is not bad, but there are a few quirks that need to be taken care of. There is a...

Oct 2020
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Analyst/Coordinator

Relationship

The support is fantastic. We have two really good executives assigned to us on our team. They have...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

There are some things on the eligibility piece that are really lacking, and we wish the system could...

May 2020
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Analyst/Coordinator

Other Observations & Comments

For some of the rejections that we get, such as things that we send claims and projections for,...

May 2020
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Manager

Relationship

Allscripts has been able to keep their promises, though it depends on the year. Allscripts'...

May 2020
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Manager

Relationship

Our main salesperson is outstanding, and that person's boss, who we worked with on negotiating some...

May 2020
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Manager

ROI / Cost (care and feeding)

Of course Allscripts charges for every little thing. Allscripts has talked about their concept of an...

May 2020
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Manager

Service and Support

The solution has been very successful for us. No system is perfect, but the people behind the...

May 2020
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Manager

Functionality and Upgrades

We have been very reactive in the last few months with the pandemic situation, so it is hard to...

May 2020
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Manager

Service and Support

At the corporate level, Allscripts is trying just like everybody else during COVID-19. Allscripts...

May 2020
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Manager

ROI / Cost (care and feeding)

Allscripts doesn't avoid charging for every little thing, but that is no different from any other...

Apr 2020
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Manager

Other Observations & Comments

We don't do a lot of training with Allscripts, and we don't have a lot to compare the vendor to. We...

Apr 2020
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CIO

Functionality and Upgrades

Allscripts' clearinghouse product works just fine. We really don't have any problems in the space.

Feb 2020
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Director

Functionality and Upgrades

Allscripts' claims go out really fast, and payments come in really fast. Excluding some issues we...

Jan 2020
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Director

ROI / Cost (care and feeding)

Allscripts charges us for everything. When we are adding a new product, they charge us for that, but...

Jan 2020
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Director

ROI / Cost (care and feeding)

Allscripts processes a high volume of payments. I think that the rates would be much lower if we...

Jan 2020
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Director

Service and Support

The product works as promoted, but nothing is perfect. For one reason or another, there are some...

Jan 2020
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Director

Functionality and Upgrades

I would rate the product fairly highly in meeting our needs, but there is still a little room to...

Jan 2020
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Director

Service and Support

Allscripts' ongoing phone and web support is awesome. Allscripts is proactive, except about the ERA...

Jan 2020
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Director

Functionality and Upgrades

I don't have any problems with the system. I would probably just stay with it if I were given the choice....

Jan 2020
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Director

Functionality and Upgrades

I have seen another system that is much more user friendly. I see so many things with Allscripts...

Jan 2020
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Director

Other Observations & Comments

I don’t necessarily feel that we get what we pay for. But I don’t necessarily think that Allscripts...

Jan 2020
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Director

Service and Support

I don't think that Allscripts is behind the times, but I don't think they are ahead of the times....

Jan 2020
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Director

Functionality and Upgrades

One strength of the system is that there is nothing hidden. Sometimes we get into new systems that...

Jan 2020
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Manager

Future Outlook

I don't know the system's full potential yet. I am sure that the system is probably better than I...

Jan 2020
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Manager

Implementation and Training

We didn't really have training from Allscripts. They just gave us a login and then let us go. I had...

Jan 2020
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Manager

Functionality and Upgrades

Allscripts' clearinghouse product has its ups and downs. We can't find everything that we need in...

Jan 2020
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Manager

Implementation and Training

We had to do the training ourselves. That was partially because we didn't want to pay for the...

Jul 2019
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Manager

Functionality and Upgrades

Allscripts Payerpath is very easy to use, and Allscripts does a pretty good job of keeping up with...

Jul 2019
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Manager

Implementation and Training

We haven't been educated well enough to use the product to its fullest extent. The training on the...

Jul 2019
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Manager

Other Observations & Comments

For the most part, everything flows well in the system. We run into hiccups here and there.

Jul 2019
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Manager

Service and Support

I run into so many uncertainties when I log cases with Allscripts. Half of the time, Allscripts...

Jul 2019
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Manager

Implementation and Training

Allscripts trains our superusers, but so much needs to be built in the background. As turnover...

Jul 2019
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Manager

Technology

Allscripts hasn't kept up with the times. The technology is very basic.

Jul 2019
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Manager

Other Observations & Comments

My satisfaction with the system will remain the same if Allscripts does not follow up, reach out, or...

Jul 2019
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Manager

Service and Support

I have very few problems with the tool. When Allscripts does an upgrade, it is pretty much...

Jun 2019
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Manager

ROI / Cost (care and feeding)

Everything with Allscripts comes down to the cost. We are already paying enough for what we have.

Jun 2019
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Manager

Functionality and Upgrades

We would like more dynamic reporting; we have been asking for that for a long time. They tell us...

Jun 2019
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Manager

Sales and Contracting

I would purchase the product again. Allscripts is very up front about what their charges are, so I...

Apr 2019
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Manager

Functionality and Upgrades

I like the product a lot. We have very few issues with Allscripts. They continue to improve their...

Apr 2019
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Manager

Functionality and Upgrades

With the system, we instantly know what has been rejected. Everything that Allscripts does is good....

Apr 2019
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Analyst/Coordinator

Service and Support

At the beginning of this year, I was very frustrated with a lot of our payer-route changes because...

Apr 2019
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Analyst/Coordinator

Relationship

Our contact at Allscripts is wonderful and really pushes hard to help us. We receive great support...

Apr 2019
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CEO/President

Other Observations & Comments

We now have eligibility within Allscripts' clearinghouse, so the patient and reminder calls are...

Apr 2019
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CEO/President

Functionality and Upgrades

We use Allscripts' clearinghouse every single day, and for the most part, it is a good product. It...

Apr 2019
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CEO/President

Service and Support

Someone in the sales department at Allscripts is very good, and I haven’t had to involve any...

Apr 2019
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CEO/President

Other Observations & Comments

Allscripts has improved their support significantly, and in general, they have improved their...

Apr 2019
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CEO/President

Service and Support

We have good communication with the whole company. They respond quickly and either answer the...

Apr 2019
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CEO/President

Service and Support

The support is outsourced to a foreign country, and sometimes there is a language barrier. The other...

Apr 2019
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CEO/President

Service and Support

The main problem we have is with the ERA program. For example, if Blue Cross made a change, it might...

Apr 2019
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CEO/President

Functionality and Upgrades

The software has a couple of nice features. If we submit a claim that requires 10 fields to be...

Apr 2019
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CEO/President

ROI / Cost (care and feeding)

We pay a monthly fee for claims, and that fee is reasonable and fair. We feel our investment has...

Apr 2019
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Director

Interfacing and Integration

I like the clearinghouse because it is integrated with the PM system. We can work claims from the...

Mar 2019
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Director

Functionality and Upgrades

I would like to see the reporting statistics become more capable of drilling down on a provider level....

Mar 2019
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Director

Functionality and Upgrades

Most payers have a number that we use to submit claims. The Allscripts clearinghouse has its own...

Mar 2019
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Analyst/Coordinator

Other Observations & Comments

I can’t say that Allscripts has failed to deliver anything they have promised us. They have never...

Dec 2018
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Analyst/Coordinator

Service and Support

Allscripts' customer support is generally good, but when they move an issue to the Allscripts...

Dec 2018
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Director

Interfacing and Integration

We have been pretty satisfied with Allscripts' clearinghouse product. The best functionality is what...

Jun 2018
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Director

Lessons Learned

Other providers should be prepared to allocate more people for administrating the Allscripts system....

Jun 2018
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Director

Lessons Learned

If I could go back, my first reaction would be to not use Allscripts' products again. However, I...

Jun 2018
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Director

Service and Support

Allscripts’ response time is very fast, and their goal is to make sure our concerns are resolved....

Dec 2017
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Director

Relationship

On the customer service level, Allscripts does a great job of always calling us back. For instance,...

Dec 2017
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Director

Functionality and Upgrades

Allscripts' clearinghouse has a lot of canned reports, but the ones Allscripts uses are not the kind...

Dec 2017
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Director

Functionality and Upgrades

Most of the canned reports are based on what the clients want, and we have to go to a particular...

Dec 2017
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Director

Functionality and Upgrades

Allscripts' service is great when it comes to scrubbing the claims really well. Also, Allscripts'...

Dec 2017
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Director

ROI / Cost (care and feeding)

Allscripts charges us for the second page that they generate for statements. But they are just...

Dec 2017
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Physician

Functionality and Upgrades

I am not sure how much of the eligibility checking is accurate with the Allscripts clearinghouse. In...

Nov 2017
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Physician

Functionality and Upgrades

The Allscripts clearinghouse is always on top of federal changes. I have no worries about that....

Nov 2017
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