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Commentary Summary
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User Commentary
Analyst/Coordinator
Service and Support
The vendor does well with newsletters, broadcasts, and those kinds of things. We get updates and...
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Analyst/Coordinator
Relationship
We go to our levels of executives directly at Allscripts, and I can freely reach out to them. We had...
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Analyst/Coordinator
Functionality and Upgrades
The vendor does their own upgrades to the system; we don't do the releases on those updates. The...
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Analyst/Coordinator
Service and Support
The only concern I have with the product is that I don't feel like support is easy with the system....
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor does piecemeal; they actually have services that they actually can add on. There is one...
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Analyst/Coordinator
Implementation and Training
I would rate the training low. The vendor doesn't do a whole lot with training. The vendor doesn’t...
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Analyst/Coordinator
Service and Support
We have a dedicated Allscripts team that handles our account. I work with two different people who I...
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Analyst/Coordinator
Functionality and Upgrades
Allscripts Payerpath Clearinghouse has changed a lot over the years. In the beginning, we had major...
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Analyst/Coordinator
Service and Support
One of the representatives that I work with at Allscripts is very proactive. This individual always...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Allscripts does not nickel-and-dime us. One of the Allscripts' representatives that I am working...
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Analyst/Coordinator
Functionality and Upgrades
My organization is large, and we are growing more every year. We have a hard time running reports....
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Analyst/Coordinator
Service and Support
I am involved in cases that other people from my organization have logged with the vendor. It seems...
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Analyst/Coordinator
Service and Support
The product itself is not bad, but there are a few quirks that need to be taken care of. There is a...
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Analyst/Coordinator
Relationship
The support is fantastic. We have two really good executives assigned to us on our team. They have...
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Analyst/Coordinator
Functionality and Upgrades
There are some things on the eligibility piece that are really lacking, and we wish the system could...
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Analyst/Coordinator
Other Observations & Comments
For some of the rejections that we get, such as things that we send claims and projections for,...
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Manager
Relationship
Allscripts has been able to keep their promises, though it depends on the year. Allscripts'...
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Manager
Relationship
Our main salesperson is outstanding, and that person's boss, who we worked with on negotiating some...
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Manager
ROI / Cost (care and feeding)
Of course Allscripts charges for every little thing. Allscripts has talked about their concept of an...
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Manager
Service and Support
The solution has been very successful for us. No system is perfect, but the people behind the...
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Manager
Functionality and Upgrades
We have been very reactive in the last few months with the pandemic situation, so it is hard to...
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Manager
Service and Support
At the corporate level, Allscripts is trying just like everybody else during COVID-19. Allscripts...
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Manager
ROI / Cost (care and feeding)
Allscripts doesn't avoid charging for every little thing, but that is no different from any other...
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Manager
Other Observations & Comments
We don't do a lot of training with Allscripts, and we don't have a lot to compare the vendor to. We...
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CIO
Functionality and Upgrades
Allscripts' clearinghouse product works just fine. We really don't have any problems in the space.
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Director
Functionality and Upgrades
Allscripts' claims go out really fast, and payments come in really fast. Excluding some issues we...
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Director
ROI / Cost (care and feeding)
Allscripts charges us for everything. When we are adding a new product, they charge us for that, but...
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Director
ROI / Cost (care and feeding)
Allscripts processes a high volume of payments. I think that the rates would be much lower if we...
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Director
Service and Support
The product works as promoted, but nothing is perfect. For one reason or another, there are some...
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Director
Functionality and Upgrades
I would rate the product fairly highly in meeting our needs, but there is still a little room to...
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Director
Service and Support
Allscripts' ongoing phone and web support is awesome. Allscripts is proactive, except about the ERA...
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