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TouchWorks EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
If I were picking a system today, I wouldn't select TouchWorks EHR because we really need a...
Altera Digital Health has a regular support channel, but there are also people at different...
The speed of Altera Digital Health's development could be a little faster. It feels like they are a...
At this point, Altera Digital Health knows we're not a go-forward client, so they're not extremely...
For training, Altera Digital Health has a library with videos. They also do virtual, instructor-led...
There are a couple of people from Altera Digital Health who are fantastic and actually put their...
We have been very transparent with the vendor about why we are transitioning to a different EHR....
Right now, what we are running into is that there has been a separation between Altera Digital...
Altera Digital Health’s innovation has improved since the transition from Allscripts. The upgrade...
Part of why I like TouchWorks EHR is that I have been around it for many years, so I know it like...
Since Altera Digital Health took over, there have been a lot of surprise fee increases. When it...
Every client of Altera Digital Health has to have a salesperson. I worked with this person even...
I think TouchWorks EHR is very useful in an ambulatory setting. It is user intuitive and adapts to...
Commentary Summary
Comment Type Breakout