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EHR Interoperability Overview 2025
A Look at How Vendors Are Supporting Patient Record, Third-Party & Payer-Provider Interoperability
Author
Coray Tate
Author
Tyson Blauer
EHR interoperability has the potential to improve patient care decisions, enable innovation, and reduce administrative churn; however, despite advancements in data-sharing technology, interoperability is still far from where it needs to be. The truth is that interoperability is a team effort that cannot be solved by an individual vendor or solution. All stakeholders—healthcare organizations, payer organizations, and vendors—need to work together to fully realize desired interoperability outcomes. Based on KLAS data and vendor-reported information, this report provides an overview of three key EHR interoperability use cases as well as persisting challenges that hinder data sharing.
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Key Findings:
- Patient Records Are More Available Than Ever; Clinician Satisfaction with External Integration Remains Poor
- Increased API Availability Seems Appealing but Often Doesn’t Increase Customer Satisfaction with Third-Party Interoperability
- Trust Is a Bigger Hurdle than Technology for Meaningful Data Sharing Between Payer & Healthcare Organizations
Writer
Natalie Hopkins
Designer
Nikki Christensen
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.