TouchWorks EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Loyalty, Product, Value
If I were picking a system today, I wouldn't select TouchWorks EHR because we really need a...
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Relationship
Altera Digital Health has a regular support channel, but there are also people at different...
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Relationship, Product
The speed of Altera Digital Health's development could be a little faster. It feels like they are a...
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Relationship, Value
At this point, Altera Digital Health knows we're not a go-forward client, so they're not extremely...
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Loyalty, Relationship, Product
Altera Digital Health has done a number of things over the last several years that have been pretty...
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Loyalty, Product
Most EHRs are documentation systems. It's how we document as well as do orders and things like that....
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Relationship
We have good relationships with directors and senior people throughout Altera Digital Health. If we...
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Relationship
How quickly Altera Digital Health’s support gets back to us might depend on the complexity of the...
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Product
TouchWorks EHR does okay with scaling to a large practice. I like the flexibility of the application...
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Relationship, Operations
Altera Digital Health does a very good job with updates in terms of informing us of what we need to...
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Operations
For training, Altera Digital Health has a library with videos. They also do virtual, instructor-led...
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Relationship
There are a couple of people from Altera Digital Health who are fantastic and actually put their...
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Loyalty
We have been very transparent with the vendor about why we are transitioning to a different EHR....
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Loyalty, Product
Right now, what we are running into is that there has been a separation between Altera Digital...
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Product
Altera Digital Health’s innovation has improved since the transition from Allscripts. The upgrade...
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Product
Part of why I like TouchWorks EHR is that I have been around it for many years, so I know it like...
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Culture, Value
Since Altera Digital Health took over, there have been a lot of surprise fee increases. When it...
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Relationship
Every client of Altera Digital Health has to have a salesperson. I worked with this person even...
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Product
I think TouchWorks EHR is very useful in an ambulatory setting. It is user intuitive and adapts to...
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Loyalty
We are looking at other EHRs because we are seeing that TouchWorks EHR is just not keeping up with...
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Relationship, Product
Altera Digital Health was going to have an integration with TouchWorks EHR and an ambient listening...
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Relationship, Product
We had a recent upgrade that was rough. The vendor got some of our issues resolved with a hot fix,...
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Loyalty, Product
TouchWorks EHR was built like an EHR was supposed to be built back in 2000. It holds and provides...
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Product
TouchWorks EHR is pretty straightforward in most respects, but it is an EHR, and they are all...
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Loyalty, Relationship, Product
Ever since the TouchWorks EHR product was split off from Allscripts and became part of Altera...
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Loyalty, Product
With technology, it is hard to run as fast as everybody else. Altera Digital Health has made...
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Loyalty, Product
Altera Digital Health should embed the patient communications, portal, and self-scheduling piece,...
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Operations
Altera Digital Health has a very good process for the implementation. We have seen a lot of...
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Product
To stay in business, the vendor must continue at the same pace because it isn't just the product or...
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Relationship
Our recent experience with Altera Digital Health has been good. We were waiting to see what things...
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Product
I would not buy TouchWorks EHR again. The market primarily plays into that decision. It is hard to...
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Loyalty, Product
TouchWorks EHR is stable. Anything the vendor buys, they will fix. In the newer version of the...
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Relationship
We had pretty much no issues with Altera Digital Health's support. The vendor had some issues way...
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Product
TouchWorks EHR is a great product. It is almost too good because it gives us a lot of choices.
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Commentary Summary
Comment Type Breakout