TouchWorks EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Loyalty, Relationship, Product
Altera Digital Health has done a number of things over the last several years that have been pretty...
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Loyalty, Product
Most EHRs are documentation systems. It's how we document as well as do orders and things like that....
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Relationship
We have good relationships with directors and senior people throughout Altera Digital Health. If we...
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Relationship
How quickly Altera Digital Health’s support gets back to us might depend on the complexity of the...
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Product
TouchWorks EHR does okay with scaling to a large practice. I like the flexibility of the application...
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Relationship, Operations
Altera Digital Health does a very good job with updates in terms of informing us of what we need to...
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Operations
For training, Altera Digital Health has a library with videos. They also do virtual, instructor-led...
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Relationship
There are a couple of people from Altera Digital Health who are fantastic and actually put their...
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Loyalty
We have been very transparent with the vendor about why we are transitioning to a different EHR....
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Loyalty, Product
Right now, what we are running into is that there has been a separation between Altera Digital...
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Product
Altera Digital Health’s innovation has improved since the transition from Allscripts. The upgrade...
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Product
Part of why I like TouchWorks EHR is that I have been around it for many years, so I know it like...
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Culture, Value
Since Altera Digital Health took over, there have been a lot of surprise fee increases. When it...
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Relationship
Every client of Altera Digital Health has to have a salesperson. I worked with this person even...
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Product
I think TouchWorks EHR is very useful in an ambulatory setting. It is user intuitive and adapts to...
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Loyalty
We are looking at other EHRs because we are seeing that TouchWorks EHR is just not keeping up with...
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Relationship, Product
Altera Digital Health was going to have an integration with TouchWorks EHR and an ambient listening...
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Relationship, Product
We had a recent upgrade that was rough. The vendor got some of our issues resolved with a hot fix,...
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Loyalty, Product
TouchWorks EHR was built like an EHR was supposed to be built back in 2000. It holds and provides...
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Product
TouchWorks EHR is pretty straightforward in most respects, but it is an EHR, and they are all...
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Loyalty, Relationship, Product
Ever since the TouchWorks EHR product was split off from Allscripts and became part of Altera...
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Loyalty, Product
With technology, it is hard to run as fast as everybody else. Altera Digital Health has made...
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Loyalty, Product
Altera Digital Health should embed the patient communications, portal, and self-scheduling piece,...
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Operations
Altera Digital Health has a very good process for the implementation. We have seen a lot of...
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Product
To stay in business, the vendor must continue at the same pace because it isn't just the product or...
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Relationship
Our recent experience with Altera Digital Health has been good. We were waiting to see what things...
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Product
I would not buy TouchWorks EHR again. The market primarily plays into that decision. It is hard to...
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Loyalty, Product
TouchWorks EHR is stable. Anything the vendor buys, they will fix. In the newer version of the...
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Relationship
We had pretty much no issues with Altera Digital Health's support. The vendor had some issues way...
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Product
TouchWorks EHR is a great product. It is almost too good because it gives us a lot of choices.
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Product
There are some things that the product just doesn't have. I don't want to buy multiple EHRs, but I...
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Relationship
We sometimes receive really good support from the vendor, and other times, we are lacking.
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Loyalty, Product
I don't think the vendor has focused a whole lot on interoperability. They are trying to advance in...
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Relationship
The vendor is really good with proactive things and with getting ahold of us as soon as possible to...
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Relationship
We have had a tough year with the vendor. They haven't been as timely as we would have liked, and...
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Relationship
We have a pretty good working relationship with Altera Digital Health's leaders.
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Loyalty, Product
I know the vendor is working on a new note that involves AI and ambient listening. Our notes are all...
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Relationship, Product
The vendor doesn't consistently deliver things according to their timelines. We are really excited...
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Loyalty
Before the vendor was Altera Digital Health, they were Allscripts. Then, part of them became...
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Culture, Value
It is hard to say whether the vendor charges for every little thing. In the past, I would have said...
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Loyalty, Product
The vendor will come out with new things that they think are going to work, but they won't do all of...
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Relationship
Since being acquired from Allscripts, the vendor has not done much other than lose market share.
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Loyalty
The next version of the solution will be the first opportunity that we have for AI documentation...
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Culture, Value
Altera Digital Health avoids charging for every little thing. The licensing for the application is...
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Operations
Most of the vendor's training is online. They have a learning module. Prior to an upgrade, we can go...
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Relationship, Product
There are certain regulatory features that we have to use in order to meet regulatory requirements...
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Product
In this solution, we can integrate with third-party solutions or outside organizations to share...
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Relationship
We have a dedicated support person from Altera Digital Health who we have had for several years. We...
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Product
Through the years, I have gotten a lot of feedback from our providers and nurses on this solution,...
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Relationship
Altera Digital Health has mainly not kept their promises around development. Another issue has been...
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Product
I think the solution does a very good job with history and audits. Throughout my career with this...
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Operations, Product
The system's ease of use depends on who we ask and their familiarity with systems like Altera...
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Relationship
The vendor is trying very hard to keep up because they are now a C-list celebrity. So they have to work....
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Value
The vendor is pretty good with new technology. Whether we choose to take new technology is really...
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Relationship
Altera Digital Health is very responsive, but some of their responses to problems take a while. A...
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Relationship
I have an executive account manager for Altera Digital Health who I meet with regularly. In terms of...
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Culture, Value
Depending on the nature of a problem or a change that we request, Altera Digital Health always wants...
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Relationship
Nobody keeps all their promises. Altera Digital Health is not perfect on that. Whether they keep all...
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Value
Altera Digital Health avoids charging for every little thing, and that is such a contrast to how it...
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Loyalty, Relationship
Because we are using multiple solutions from Altera Digital Health, it is easier for us to...
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Loyalty, Product
The ease of use of TouchWorks EHR is getting better, but it could use more help in that area. A lot...
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Relationship
The knowledge and involvement of the Altera Digital Health executive team are very impressive. The...
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Loyalty
When we initially bought the Eclipsys system years ago, the whole thought was that it was going to...
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Culture, Value
Altera Digital Health tried to charge for every little thing, but we had a good contract. In terms...
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Commentary Summary
Comment Type Breakout