TouchWorks EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Engagement Partner
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User Commentary
If I were picking a system today, I wouldn't select TouchWorks EHR because we really need a...
Altera Digital Health has a regular support channel, but there are also people at different...
The speed of Altera Digital Health's development could be a little faster. It feels like they are a...
At this point, Altera Digital Health knows we're not a go-forward client, so they're not extremely...
Altera Digital Health has done a number of things over the last several years that have been pretty...
Most EHRs are documentation systems. It's how we document as well as do orders and things like that....
We have good relationships with directors and senior people throughout Altera Digital Health. If we...
How quickly Altera Digital Health’s support gets back to us might depend on the complexity of the...
TouchWorks EHR does okay with scaling to a large practice. I like the flexibility of the application...
Altera Digital Health does a very good job with updates in terms of informing us of what we need to...
For training, Altera Digital Health has a library with videos. They also do virtual, instructor-led...
There are a couple of people from Altera Digital Health who are fantastic and actually put their...
We have been very transparent with the vendor about why we are transitioning to a different EHR....
Right now, what we are running into is that there has been a separation between Altera Digital...
Altera Digital Health’s innovation has improved since the transition from Allscripts. The upgrade...
Part of why I like TouchWorks EHR is that I have been around it for many years, so I know it like...
Since Altera Digital Health took over, there have been a lot of surprise fee increases. When it...
Every client of Altera Digital Health has to have a salesperson. I worked with this person even...
I think TouchWorks EHR is very useful in an ambulatory setting. It is user intuitive and adapts to...
We are looking at other EHRs because we are seeing that TouchWorks EHR is just not keeping up with...
Altera Digital Health was going to have an integration with TouchWorks EHR and an ambient listening...
We had a recent upgrade that was rough. The vendor got some of our issues resolved with a hot fix,...
TouchWorks EHR was built like an EHR was supposed to be built back in 2000. It holds and provides...
TouchWorks EHR is pretty straightforward in most respects, but it is an EHR, and they are all...
Ever since the TouchWorks EHR product was split off from Allscripts and became part of Altera...
With technology, it is hard to run as fast as everybody else. Altera Digital Health has made...
Altera Digital Health should embed the patient communications, portal, and self-scheduling piece,...
Altera Digital Health has a very good process for the implementation. We have seen a lot of...
To stay in business, the vendor must continue at the same pace because it isn't just the product or...
Our recent experience with Altera Digital Health has been good. We were waiting to see what things...
I would not buy TouchWorks EHR again. The market primarily plays into that decision. It is hard to...
TouchWorks EHR is stable. Anything the vendor buys, they will fix. In the newer version of the...
We had pretty much no issues with Altera Digital Health's support. The vendor had some issues way...
TouchWorks EHR is a great product. It is almost too good because it gives us a lot of choices.
Commentary Summary
Comment Type Breakout