TouchWorks EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
TouchWorks EHR is not integrating the way we would like it to, and we have had to do a lot of...
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Relationship
Altera Digital Health is as invested in the success of our patients as we are, and I can’t say that...
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Relationship, Product
When we were introduced to Altera Digital Health, they said they were going to have a strong focus...
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Loyalty, Relationship, Product
Altera Digital Health has talked to us about the AI tool they are going to put into TouchWorks EHR,...
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Relationship
We were told that we were starting from square one with Altera Digital Health, so we tried to feel...
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Loyalty, Relationship
Altera Digital Health didn’t always keep their promises before, but they absolutely do now. And part...
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Value
The charging didn't used to be as good because Allscripts had this system where we would get like a...
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Loyalty, Product
When Altera Digital Health purchased TouchWorks EHR, their customers used many versions. The vendor...
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Operations
In our last upgrade, the training wasn't comprehensive enough. And the training was long. We ended...
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Relationship, Product
Altera Digital Health follows the Cures Act and other requirements like the Direct Project and FHIR....
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Product
Altera Digital Health is going the right way, but they haven't gotten there completely to help us...
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Relationship, Value
Altera Digital Health is very responsive. They are always telling us what is up. I get texts all the...
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Relationship, Product
We have been trying to upgrade TouchWorks EHR from our current version to the next version. It has...
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Relationship
Altera Digital Health has been going through a tough transition from Allscripts for the past few...
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Relationship
Altera Digital Health is in a huge amount of transition right now because they still have a working...
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Operations
Training is an area Altera Digital Health could really improve in. They are trying more to engage...
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Relationship, Product
I can see inconsistencies between different Altera Digital Health clients implementing the exact...
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Loyalty, Product
The problem we have is that some of the technology in TouchWorks EHR is antiquated. There are a lot...
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Product
I truly hate the TouchWorks EHR client portal. The client portal is really designed for Altera...
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Product
I love the current ability to do things in TouchWorks EHR, like accessing the chart from within the...
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Product
Things are pretty much in a steady state with TouchWorks EHR. It is firmly in an okay category. It...
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Loyalty, Product
We really do want to have a comprehensive EHR from Altera Digital Health across inpatient and...
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Relationship, Product
Over the last couple of years, we have found that upgrading TouchWorks EHR takes forever. That...
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Loyalty, Product
TouchWorks EHR has been difficult to use. Over the last few years, we have had memory-compression...
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Loyalty
We want to work with Altera Digital Health to make their product better, mainly because we know it...
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Operations, Product
The last year and a half have been incredibly difficult. The transition from v.19.4 to v.22.1 was...
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Value
The vendor’s need to introduce pharmaceutical ads to pay for development to improve the product is...
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Loyalty, Product
We had to ask for best practices after a recent upgrade and pay for help because our physicians were...
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