TouchWorks EHR Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

There are some things that the product just doesn't have. I don't want to buy multiple EHRs, but I...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We sometimes receive really good support from the vendor, and other times, we are lacking.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I don't think the vendor has focused a whole lot on interoperability. They are trying to advance in...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is really good with proactive things and with getting ahold of us as soon as possible to...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had a tough year with the vendor. They haven't been as timely as we would have liked, and...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a pretty good working relationship with Altera Digital Health's leaders.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I know the vendor is working on a new note that involves AI and ambient listening. Our notes are all...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor doesn't consistently deliver things according to their timelines. We are really excited...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Before the vendor was Altera Digital Health, they were Allscripts. Then, part of them became...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

It is hard to say whether the vendor charges for every little thing. In the past, I would have said...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The vendor will come out with new things that they think are going to work, but they won't do all of...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Since being acquired from Allscripts, the vendor has not done much other than lose market share.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The next version of the solution will be the first opportunity that we have for AI documentation...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Altera Digital Health avoids charging for every little thing. The licensing for the application is...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Most of the vendor's training is online. They have a learning module. Prior to an upgrade, we can go...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There are certain regulatory features that we have to use in order to meet regulatory requirements...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In this solution, we can integrate with third-party solutions or outside organizations to share...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a dedicated support person from Altera Digital Health who we have had for several years. We...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Through the years, I have gotten a lot of feedback from our providers and nurses on this solution,...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Altera Digital Health has mainly not kept their promises around development. Another issue has been...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I think the solution does a very good job with history and audits. Throughout my career with this...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The system's ease of use depends on who we ask and their familiarity with systems like Altera...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is trying very hard to keep up because they are now a C-list celebrity. So they have to work....

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The vendor is pretty good with new technology. Whether we choose to take new technology is really...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Altera Digital Health is very responsive, but some of their responses to problems take a while. A...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have an executive account manager for Altera Digital Health who I meet with regularly. In terms of...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Depending on the nature of a problem or a change that we request, Altera Digital Health always wants...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nobody keeps all their promises. Altera Digital Health is not perfect on that. Whether they keep all...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Altera Digital Health avoids charging for every little thing, and that is such a contrast to how it...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Because we are using multiple solutions from Altera Digital Health, it is easier for us to...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The ease of use of TouchWorks EHR is getting better, but it could use more help in that area. A lot...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The knowledge and involvement of the Altera Digital Health executive team are very impressive. The...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

When we initially bought the Eclipsys system years ago, the whole thought was that it was going to...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Value

Altera Digital Health tried to charge for every little thing, but we had a good contract. In terms...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Sometimes, Altera Digital Health charges us for miscellaneous things, like if we wanted to update...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have lots of integrations with TouchWorks EHR, and Altera Digital Health's integration strategy...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

TouchWorks EHR meets a lot of our requirements, but there are definitely things that Altera Digital...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Altera Digital Health's support has been getting better. The vendor has good support tickets that...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The change in ownership a few years ago from Allscripts to Altera Digital Health has been a positive...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

TouchWorks EHR is a flexible system, so it allows us to accomplish a lot of the things that we need...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

TouchWorks EHR’s market position makes us a little nervous. We wonder whether we are using a product...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Recent upgrades for TouchWorks EHR have been much better. There was a patient safety issue that...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Altera Digital Health is coming out with their own integrated ambient listening solution. It is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Altera Digital Health has been in a rut. TouchWorks EHR’s FHIR process has been terrible. But that...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

TouchWorks EHR is not integrating the way we would like it to, and we have had to do a lot of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Altera Digital Health is as invested in the success of our patients as we are, and I can’t say that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

When we were introduced to Altera Digital Health, they said they were going to have a strong focus...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Altera Digital Health has talked to us about the AI tool they are going to put into TouchWorks EHR,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We were told that we were starting from square one with Altera Digital Health, so we tried to feel...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Altera Digital Health didn’t always keep their promises before, but they absolutely do now. And part...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

The charging didn't used to be as good because Allscripts had this system where we would get like a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

When Altera Digital Health purchased TouchWorks EHR, their customers used many versions. The vendor...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

In our last upgrade, the training wasn't comprehensive enough. And the training was long. We ended...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Altera Digital Health follows the Cures Act and other requirements like the Direct Project and FHIR....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Altera Digital Health is going the right way, but they haven't gotten there completely to help us...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

Altera Digital Health is very responsive. They are always telling us what is up. I get texts all the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF