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Amwell Solutions Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Commentary Summary

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User Commentary

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Director

Loyalty

Because Amwell Solutions encompasses a couple of different solutions, I don't think I would buy the...

Dec 2025
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Director

Value

We don't get nickel-and-dimed by Amwell, but their urgent care platform is terrible. However, I...

Dec 2025
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Director

Relationship

Amwell went to a new support model. They moved us from having a dedicated support person to everyone...

Dec 2025
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Director

Product

Amwell Solutions provides some outcomes that are measurable, but they aren't great. We would want to...

Dec 2025
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Director

Operations

Amwell gives good training on some of their solutions. For other ones, they don't give good...

Dec 2025
||
(0)
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Director

Loyalty, Relationship, Product

We have had cases where some of Amwell’s older products have broken. When that happens, it takes a...

Dec 2025
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Manager

Loyalty

We are working right now on getting some things pulled together with Amwell. That is very helpful....

Sep 2025
||
(0)
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Manager

Loyalty

We actually looked at whether we were going to keep Amwell. But we chose to stay with Amwell because...

Sep 2025
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(0)
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Manager

Value

I'm worried Amwell is going back to charging for every little thing. Additionally, Amwell suffers...

Sep 2025
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(0)
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Director

Product

If someone is considering Amwell Solutions, they should reconsider. Good luck to them. We were very...

Sep 2025
||
(0)
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Director

Loyalty, Relationship

We are leaving Amwell Solutions because it relies on a partnership with a third party and Amwell is...

Sep 2025
||
(0)
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Director

Relationship, Product

We provided Amwell with lots of early feedback, and they were never really able to deliver on what...

Sep 2025
||
(0)
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CMIO

Product

My hesitancy with Amwell has to do with the limited functionality. Their system is not limited per...

May 2025
||
(0)
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CMIO

Operations

My issue with Amwell was that we needed some workarounds with the hardware for things like...

May 2025
||
(0)
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CMIO

Loyalty, Value

We are moving away from Amwell due to a combination of factors. We felt like the solution didn't...

May 2025
||
(0)
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Director

Relationship, Product

Amwell keeps all their promises, but Amwell Solutions just doesn't do what we need it to do anymore....

Mar 2025
||
(0)
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Director

Operations

Amwell doesn't do a lot of training. They provide resources but not training. Also, Amwell's...

Mar 2025
||
(0)
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Director

Culture, Relationship, Product

Amwell Solutions works as promoted. It does largely what the vendor says it does. Amwell Solutions...

Mar 2025
||
(0)
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Director

Loyalty

Amwell Solutions is not part of our long-term plan. I would not buy Amwell Solutions again with the...

Mar 2025
||
(0)
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Director

Relationship

Years ago, I always had access to one of the vendor's senior-level people. But we haven't had that...

Jan 2025
||
(0)
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 or  to see details.

Director

Relationship, Operations, Product

Amwell Solutions has done a great job for us. If someone else asked me about it, I would say it has...

Jan 2025
||
(0)
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Director

Operations

The vendor could improve by doing some training on reporting. There is a ton of reporting that we...

Jan 2025
||
(0)
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Director

Product

The product could be easier to use in terms of the initial enrollment piece. All of our members have...

Jan 2025
||
(0)
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Manager

Relationship

The vendor keeps their promises. The product is so rapidly evolving that sometimes the vendor has...

Jan 2025
||
(0)
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Manager

Relationship, Operations

In terms of implementation services, the vendor is really helpful. They assign a dedicated team to...

Jan 2025
||
(0)
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Manager

Operations

The vendor provides ad hoc training now, so I'm extremely satisfied. We don't need too much...

Jan 2025
||
(0)
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Manager

Product

In terms of product functionality, there is just a bit of inflexibility in the way people can carve...

Jan 2025
||
(0)
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Manager

Value

We are not probably saving as much as we pay for the product. We can't really measure whether we are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Amwell could improve their speed to deliver and stop beating around the bush. They are very...

Jan 2025
||
(0)
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VP/Other Executive

Loyalty

Amwell does not keep all their promises. We have been told the home platform has been coming to...

Jan 2025
||
(0)
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VP/Other Executive

Relationship

If I could give the Amwell representative a score higher than the top of the scale, I would. The...

Jan 2025
||
(0)
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Director

Relationship, Product

We are on an older platform with Amwell Solutions, and there has been little effort to help move us...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

I would probably give Amwell Solutions a rating just in the middle regarding working as promoted....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Amwell Solutions has not been super great for us. We have a couple of other platforms with Amwell....

Jan 2025
||
(0)
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Director

Relationship

We had a payment vendor outage, and that took a really long time to resolve. Amwell could have done...

Jan 2025
||
(0)
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 or  to see details.

Director

Relationship

My overall satisfaction with Amwell Solutions is low. I don't feel very supported. We had a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Early on, Amwell Solutions worked really well for us, but Amwell made some changes, and I haven't...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would rate my likelihood of recommending Amwell Solutions as low. The carts are great. They are...

Jan 2025
||
(0)
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