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Amwell Solutions Commentary
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Adam Cherrington
VP of Engagement
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User Commentary

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Manager

Value

Something that might be the norm across the telehealth business is that Amwell offers a PMPM option...

Feb 2026
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(0)
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Manager

Loyalty, Relationship

Amwell has been a good business partner. We have been with Amwell for many years, and their platform...

Feb 2026
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Director

Relationship, Product

Amwell offers a sort of remote monitoring service line, but it is very limited in terms of the...

Feb 2026
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Director

Loyalty

We are looking at options to transition from Amwell Solutions to a more EHR-first solution. A lot of...

Feb 2026
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Director

Relationship, Product, Value

Amwell Solutions is a high-cost platform that offers both fully staffed and hybrid staffing models....

Feb 2026
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Director

Relationship, Product

Amwell is a leader in the market for on-demand, synchronous communication between patients and...

Feb 2026
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Director

Loyalty, Relationship, Product

Amwell has a new platform that they came out with that is replacing their legacy platform. The issue...

Feb 2026
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Director

Relationship

We have been an Amwell client for a long time, and the issues that we have had with their support...

Feb 2026
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Manager

Loyalty

We would need to move to Amwell's TV kits, but those kits are a little limited for what we need....

Feb 2026
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Manager

Loyalty, Product

We went to another vendor for peripheral devices because Amwell does not have great devices. We...

Feb 2026
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Manager

Loyalty, Relationship, Product

Amwell’s reporting is an issue. We do a lot of analytics and reporting, and until we move off their...

Feb 2026
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Manager

Relationship, Product

One thing that concerns me is that I get an email every time there is an issue, like downtime or an...

Feb 2026
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Manager

Operations

I do not know whether Amwell even has a training program. What I know is we have been with them a...

Feb 2026
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Manager

Loyalty

Amwell can't offer what we need for the future, so we know we have to move away. We have a strong...

Feb 2026
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Manager

Culture, Relationship

There has been a lot of turnover at Amwell, and that has impacted us. We have had several different...

Feb 2026
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Director

Loyalty, Product

In Amwell Solutions, we would like to have whiteboard functionality and the ability to place...

Jan 2026
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Director

Relationship

Amwell is not as responsive as they could be.

Jan 2026
||
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Director

Loyalty

We are leaving Amwell Solutions primarily due to the move to another vendor's software as our single...

Jan 2026
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Director

Loyalty

Because Amwell Solutions encompasses a couple of different solutions, I don't think I would buy the...

Dec 2025
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Director

Value

We don't get nickel-and-dimed by Amwell, but their urgent care platform is terrible. However, I...

Dec 2025
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Director

Relationship

Amwell went to a new support model. They moved us from having a dedicated support person to everyone...

Dec 2025
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Director

Product

The system provides some outcomes that are measurable, but they aren't great. We would want to see...

Dec 2025
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Director

Operations

Amwell gives good training on some of their solutions. For other ones, they don't give good...

Dec 2025
||
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Director

Loyalty, Relationship, Product

We have had cases where some of Amwell’s older products have broken. When that happens, it takes a...

Dec 2025
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Manager

Loyalty

We are working right now on getting some things pulled together with Amwell. That is very helpful....

Sep 2025
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Manager

Loyalty

We actually looked at whether we were going to keep Amwell. But we chose to stay with Amwell because...

Sep 2025
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Manager

Value

I'm worried Amwell is going back to charging for every little thing. Additionally, Amwell suffers...

Sep 2025
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Director

Product

If someone is considering Amwell Solutions, they should reconsider. Good luck to them. We were very...

Sep 2025
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Director

Loyalty, Relationship

We are leaving Amwell Solutions because it relies on a partnership with a third party and Amwell is...

Sep 2025
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(0)
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Director

Relationship, Product

We provided Amwell with lots of early feedback, and they were never really able to deliver on what...

Sep 2025
||
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CMIO

Product

My hesitancy with Amwell has to do with the limited functionality. Their system is not limited per...

May 2025
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(0)
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CMIO

Operations

My issue with Amwell was that we needed some workarounds with the hardware for things like...

May 2025
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CMIO

Loyalty, Value

We are moving away from Amwell due to a combination of factors. We felt like the solution didn't...

May 2025
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Director

Relationship, Product

Amwell keeps all their promises, but Amwell Solutions just doesn't do what we need it to do anymore....

Mar 2025
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Director

Operations

Amwell doesn't do a lot of training. They provide resources but not training. Also, Amwell's...

Mar 2025
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Director

Culture, Relationship, Product

Amwell Solutions works as promoted. It does largely what the vendor says it does. Amwell Solutions...

Mar 2025
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(0)
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Director

Loyalty

Amwell Solutions is not part of our long-term plan. I would not buy Amwell Solutions again with the...

Mar 2025
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