Amwell Solutions Commentary

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Amwell was very inflexible with integration. There were just a lot of limitations with integration...

Integrating anything with our EHR was very difficult. Had we used Amwell Solutions as a standalone...

We just consistently had issues with connectivity whenever we tried to do scheduled visits in Amwell...

Something that might be the norm across the telehealth business is that Amwell offers a PMPM option...

Amwell has been a good business partner. We have been with Amwell for many years, and their platform...

Amwell offers a sort of remote monitoring service line, but it is very limited in terms of the...

We are looking at options to transition from Amwell Solutions to a more EHR-first solution. A lot of...

Amwell Solutions is a high-cost platform that offers both fully staffed and hybrid staffing models....

Amwell is a leader in the market for on-demand, synchronous communication between patients and...

Amwell has a new platform that they came out with that is replacing their legacy platform. The issue...

We have been an Amwell client for a long time, and the issues that we have had with their support...

We would need to move to Amwell's TV kits, but those kits are a little limited for what we need....

We went to another vendor for peripheral devices because Amwell does not have great devices. We...

Amwell’s reporting is an issue. We do a lot of analytics and reporting, and until we move off their...

One thing that concerns me is that I get an email every time there is an issue, like downtime or an...

I do not know whether Amwell even has a training program. What I know is we have been with them a...

Amwell can't offer what we need for the future, so we know we have to move away. We have a strong...

There has been a lot of turnover at Amwell, and that has impacted us. We have had several different...

Overall, things with Amwell have been going well. Our system with them runs relatively smoothly. We...

With Amwell's training program, I think of two categories. One is for providers using virtual...

I would be up-front with others about the things that go well. Regarding the usability, Amwell...

Amwell Solutions works well. And we have had quite a bit of time with it, so there have been tweaks...

Amwell has been fair and transparent with their charges. Everything is documented and signed....

We probably wouldn't buy Amwell Solutions again. It is probably not fair to say that just at face...

We have had a long partnership with Amwell, and it has been good, but similar to other software...

We were good when telehealth was the only option because we had the provider and wraparound network...

Getting our money's worth is where we are starting to get a little worn out. That is a dissatisfier...

In Amwell Solutions, we would like to have whiteboard functionality and the ability to place...

Amwell is not as responsive as they could be.

We are leaving Amwell Solutions primarily due to the move to another vendor's software as our single...

Because Amwell Solutions encompasses a couple of different solutions, I don't think I would buy the...

We don't get nickel-and-dimed by Amwell, but their urgent care platform is terrible. However, I...

Amwell went to a new support model. They moved us from having a dedicated support person to everyone...

The system provides some outcomes that are measurable, but they aren't great. We would want to see...

Amwell gives good training on some of their solutions. For other ones, they don't give good...

We have had cases where some of Amwell’s older products have broken. When that happens, it takes a...

We are working right now on getting some things pulled together with Amwell. That is very helpful....

We actually looked at whether we were going to keep Amwell. But we chose to stay with Amwell because...

I'm worried Amwell is going back to charging for every little thing. Additionally, Amwell suffers...

If someone is considering Amwell Solutions, they should reconsider. Good luck to them. We were very...

We are leaving Amwell Solutions because it relies on a partnership with a third party and Amwell is...

We provided Amwell with lots of early feedback, and they were never really able to deliver on what...