Amwell Solutions Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Value
Something that might be the norm across the telehealth business is that Amwell offers a PMPM option...
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Loyalty, Relationship
Amwell has been a good business partner. We have been with Amwell for many years, and their platform...
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Relationship, Product
Amwell offers a sort of remote monitoring service line, but it is very limited in terms of the...
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Loyalty
We are looking at options to transition from Amwell Solutions to a more EHR-first solution. A lot of...
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Relationship, Product, Value
Amwell Solutions is a high-cost platform that offers both fully staffed and hybrid staffing models....
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Relationship, Product
Amwell is a leader in the market for on-demand, synchronous communication between patients and...
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Loyalty, Relationship, Product
Amwell has a new platform that they came out with that is replacing their legacy platform. The issue...
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Relationship
We have been an Amwell client for a long time, and the issues that we have had with their support...
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Loyalty
We would need to move to Amwell's TV kits, but those kits are a little limited for what we need....
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Loyalty, Product
We went to another vendor for peripheral devices because Amwell does not have great devices. We...
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Loyalty, Relationship, Product
Amwell’s reporting is an issue. We do a lot of analytics and reporting, and until we move off their...
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Relationship, Product
One thing that concerns me is that I get an email every time there is an issue, like downtime or an...
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Operations
I do not know whether Amwell even has a training program. What I know is we have been with them a...
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Loyalty
Amwell can't offer what we need for the future, so we know we have to move away. We have a strong...
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Culture, Relationship
There has been a lot of turnover at Amwell, and that has impacted us. We have had several different...
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Loyalty, Product
In Amwell Solutions, we would like to have whiteboard functionality and the ability to place...
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Relationship
Amwell is not as responsive as they could be.
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Loyalty
We are leaving Amwell Solutions primarily due to the move to another vendor's software as our single...
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Loyalty
Because Amwell Solutions encompasses a couple of different solutions, I don't think I would buy the...
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Value
We don't get nickel-and-dimed by Amwell, but their urgent care platform is terrible. However, I...
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Relationship
Amwell went to a new support model. They moved us from having a dedicated support person to everyone...
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Product
The system provides some outcomes that are measurable, but they aren't great. We would want to see...
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Operations
Amwell gives good training on some of their solutions. For other ones, they don't give good...
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Loyalty, Relationship, Product
We have had cases where some of Amwell’s older products have broken. When that happens, it takes a...
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Loyalty
We are working right now on getting some things pulled together with Amwell. That is very helpful....
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Loyalty
We actually looked at whether we were going to keep Amwell. But we chose to stay with Amwell because...
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Value
I'm worried Amwell is going back to charging for every little thing. Additionally, Amwell suffers...
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Product
If someone is considering Amwell Solutions, they should reconsider. Good luck to them. We were very...
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Loyalty, Relationship
We are leaving Amwell Solutions because it relies on a partnership with a third party and Amwell is...
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Relationship, Product
We provided Amwell with lots of early feedback, and they were never really able to deliver on what...
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Product
My hesitancy with Amwell has to do with the limited functionality. Their system is not limited per...
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Operations
My issue with Amwell was that we needed some workarounds with the hardware for things like...
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Loyalty, Value
We are moving away from Amwell due to a combination of factors. We felt like the solution didn't...
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Commentary Summary
Comment Type Breakout