Telehealth Performance 2022
07 July 22
| Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
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Director
Relationship, Product
Amwell keeps all their promises, but Amwell Solutions just doesn't do...
Director
Operations
Amwell doesn't do a lot of training. They provide resources but not...
Director
Culture, Relationship, Product
Amwell Solutions works as promoted. It does largely what the vendor...
Director
Loyalty
Amwell Solutions is not part of our long-term plan. I would not buy...
Director
Relationship
Years ago, I always had access to one of the vendor's senior-level...
Director
Relationship, Operations, Product
Amwell Solutions has done a great job for us. If someone else asked me...
Director
Operations
The vendor could improve by doing some training on reporting. There is...
Director
Product
The product could be easier to use in terms of the initial enrollment...
Manager
Relationship
The vendor keeps their promises. The product is so rapidly evolving...
Manager
Relationship, Operations
In terms of implementation services, the vendor is really helpful....