Arcadia Data Platform Solutions (Payer) Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Culture

When Arcadia gives us dates for when things like upgrades should happen, they are always behind on...

Dec 2025
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Director

Operations

Arcadia does train the trainer, so they will train us, and then we will train others, but they have...

Dec 2025
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Director

Relationship, Product

Conceptually, Arcadia has the product to support our integration goals, but they are not executing...

Dec 2025
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Director

Loyalty, Relationship

Arcadia has changed from the time we bought the system to now. So many people have left. We had...

Dec 2025
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CIO

Value

Arcadia doesn’t charge for every little thing; that is one of the things I appreciate about them...

Jun 2025
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CIO

Culture, Product

The system is pretty straightforward and easy to use. In many instances, Arcadia's system ties in...

Jun 2025
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Director

Loyalty, Product

After a pretty thorough review, we think that the solution is the best out there, but there is...

Mar 2025
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Director

Value

The solution is helping us get visibility so that we can drive performance improvement in accurate...

Mar 2025
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Director

Loyalty, Product

There is just one little clunkiness that we have in the system as we switch between government...

Mar 2025
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Director

Relationship

We had a couple of teething troubles with Arcadia recently. We suffered from a challenging support...

Mar 2025
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Director

Relationship, Product

We use the system for prospective program hosting where providers and practices can go in and see...

Mar 2025
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Director

Loyalty, Product

We were looking for a solution that would be able to present our data cleanly as we define it. When...

Mar 2025
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