Arcadia Data Platform Solutions (Payer) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Relationship
We have definitely had some challenges with the support process, particularly around responsiveness...
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Loyalty, Product
Stability has really been the challenge. We need a platform that is stable and that we can rely on....
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Loyalty, Relationship
Arcadia has been a good partner. They are definitely open to feedback and responsive when we bring...
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Operations, Product
Arcadia is a good aggregator of data, and the platform is pretty easy to use.
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Culture
When Arcadia gives us dates for when things like upgrades should happen, they are always behind on...
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Operations
Arcadia does train the trainer, so they will train us, and then we will train others, but they have...
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Relationship, Product
Conceptually, Arcadia has the product to support our integration goals, but they are not executing...
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Loyalty, Relationship
Arcadia has changed from the time we bought the system to now. So many people have left. We had...
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Value
Arcadia doesn’t charge for every little thing; that is one of the things I appreciate about them...
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Culture, Product
The system is pretty straightforward and easy to use. In many instances, Arcadia's system ties in...
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Commentary Summary
Comment Type Breakout