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Arcadia Data Platform Solutions (Payer) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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VP/Other Executive

We have definitely had some challenges with the support process, particularly around responsiveness...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Stability has really been the challenge. We need a platform that is stable and that we can rely on....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Arcadia has been a good partner. They are definitely open to feedback and responsive when we bring...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Arcadia is a good aggregator of data, and the platform is pretty easy to use.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

When Arcadia gives us dates for when things like upgrades should happen, they are always behind on...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Arcadia does train the trainer, so they will train us, and then we will train others, but they have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Conceptually, Arcadia has the product to support our integration goals, but they are not executing...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Arcadia has changed from the time we bought the system to now. So many people have left. We had...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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