Artera Commentary

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With Artera, it used to be that users had to be reinstated quite frequently, and that's gone down a...

The on-demand, bidirectional communication with families is 90% of our use cases with Artera. We...

I occasionally find that Artera’s knowledge base doesn't answer the question I'm trying to get...

Regarding Artera’s support, I often tell them that things are broken. I just wish that there were a...

Artera is very good at listening to customer feedback. When I come to them with an issue, they're...

Artera may be part of our long-term plans. The gray area is whether other tools can advance as...

Artera's support has improved over the last year or so. I don't know whether that's because our...

Artera does a really good job with their knowledge base and having things to reference. They have...

Continuing to focus on the maintenance and upkeep to keep the Artera platform running would be...

I'm not very technical, so this might not even be possible, but I feel like the first response from...

The training response on Artera was high. I'm not saying Artera wasn't good. They did a very fine...

Even though I've had a really good experience with Artera, I do think there are options out there....

We might go all in with Artera. They are a better productized company than other vendors. Artera has...

We've been using the system for a little while now, but it rides on another system's patient...

Artera is quick to respond, and they help us with details when we have questions and need support....

Artera has been fantastic. They're the best partner that I have worked with. I feel a genuine desire...

Artera does well with support in that they’re very fast at resolving our issues and challenges....

We did a lot of our own training. We used Artera’s materials. Not everything that they had applied...

There is something that we need that the vendor doesn't have in terms of solution capabilities. We...

We've had conversations with Artera about using AI agents and integrating with our EHR to schedule...

I've done plenty of potential customer calls, and I've sold a lot of people on Artera. I share with...

One thing that we would really like is the ability to do internal messaging. Artera was very up...

I like the simplicity of Artera and the integration with our EHR. The solution has a high utility...

There is quite a bit that our hospital has to do as it relates to training. Artera has a good...

We installed Artera before the new world of AI and agentic AI, and we installed it for a very...

Today, I don't know anybody who's looking for a text message solution, and that's something that's...

I have seen Artera's overall development slow slightly over the last few years, and there have been...

We are not currently using email, but we send several million messages annually through Artera. The...

Artera could improve in terms of training and development. We have had to augment their training to...

Artera is in the trenches with us. I wouldn't have contracted with them if they weren't a good...

We have had great success with Artera overall. We really like the solution, and we really like the...

I can easily get full audit trails from Artera's solution. Artera's solution has a tool where I can...

Artera has opportunities for improvement in a couple of areas, especially the virtual agent support...

We have been so very satisfied with Artera's implementation services. They have been really super. I...

We haven't necessarily had to speak with Artera's executives, so I will take that as a plus. But...

We purchased Artera's system as a communications platform, and one of the main reasons we went with...

Given that Artera's system has a very niche use for us, I can't think of anything that Artera needs...

While most of the time Artera's solution works really well, it is probably the product that has the...

Artera’s service team is pretty proactive, but they are not quite at the level we see from one of...

There are a few key pieces of functionality that I'm surprised Artera's solution doesn't have. It...

The money has been well spent, but the value of Artera's solution is not quite as good as the value...

Our initial implementation with Artera was pretty terrible. One of my people was working with them...

Artera has done a lot over the years to improve their platform, make it really robust, and add the...

We have developed our own training materials, but that is not because Artera’s platform doesn't have...

One big thing that devolved our partnership was that Artera wanted to charge us more with our new...

Artera just did an upgrade, and there were only minor issues, but the response time was a little...

I always recommend Artera's solution because it is easy for patients to use. It is secure,...

Artera is very good at delivering new technology. They are always telling us about new technology...

We went with Artera's solution because we started using it for two-way text communication, and we...

Our trainer from Artera was amazing. They were so fabulous that I want to work with them again.

Artera is probably our favorite vendor right now on the application side. We are really happy with...

Artera’s general support team is short-staffed. I had a ticket that was open for a while, and I kept...

Artera did an upgrade that threw people off. They changed some really big things, and that is okay,...

We have a nice relationship with Artera. If I contact my account manager about something, they are...

There are things in Artera that I would expect to be included, but they are broken out as extra charges....

Artera and their implementation teams are super collaborative. If we pose an issue to them, they are...

The system's upgrades were seamless. Artera's training was excellent, and the vendor helped us.

Artera tried really hard to integrate their system with our EHR, but our EHR vendor was a barrier....

Artera's system is expensive, but we are pleased with it. Artera's system is a very robust and...