athenaClinicals
Filtered view: (11-75 Physicians)

Subject Expert
Aaron Gleave
Senior Research Director
KLAS Senior Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
CIO

According to our CFO, athena is not giving us all they should for what they are charging us.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

In terms of whether or not I would recommend athenaClinicals, I would say if an organization is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have looked at a couple of different systems, and our end users say they would prefer to stay...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is trying to be more aware of specialty needs. I know that the vendor reached out to some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth provides online training as well as classroom training.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth is delivering new technology. For instance, when telehealth started during COVID-19,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Nobody likes their EMR because there is so much more doctor involvement in the product than there...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has good support, but sometimes getting to the second level of support takes too long. We...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are too many steps within the workflows to get to where we need to be. The software started...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have worked with several other EMRs, and athenaClinicals is far better than the ones I have used...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If there were more transparency with timeline expectations, that would be fantastic. I do understand...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth assured us that a couple of things would happen when we went on the product, but those...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor gets a percentage of our intake, so they want us to succeed because then they get paid more....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution plays well with other solutions. athenahealth is very much into interoperability. They...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have used different EMRs throughout my career, and I always compare athenaClinicals to the ones I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaClinicals is not the most robust EMR out in the market. However, to a large degree, we have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth’s support is not terrible. We just have specialized requests that the vendor struggles...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

athenahealth eventually keeps their promises. They fall short in that they end up pulling back...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

EMRs are clunky in general, but athenahealth's EMR is better than most. It is probably one of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

athenahealth's weakest area is support in general. I have a small group of people that focus on...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

athenahealth needs to move forward with patient-facing functionality, specifically in the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

athenaClinicals is a cloud-based system, so we are all on the same version. The vendor pushes out...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

athenaClinicals is one size and has one version for everybody, so it gets updated no matter if we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

In the long term, we would like to consolidate systems and use another vendor's solution. We will do...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I love the clinical aspect of the product and how the procedure templates are built. I love the way...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Overall, the product does very well, but it could have more specialized options to help our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I love the overall workflow within athenaClinicals and our ability to build order sets, have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenaClinicals is a closed-loop system for orders and results. For every order we put in, the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth constantly tells their customers that their system is configurable. It might be...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think that the makers of athenaClinicals have never worked in a doctor’s office. The way the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like athenaClinicals just fine. It is our third EMR system, and it is better than one system we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We recently lost our representative from athenahealth and that hurt. They were excellent and really...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athena tries to silo us into a support person. If we don't say the right words and get to the right...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would probably buy this system again if we were a solo practice or a small group but not if we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lately, the vendor has kept their promises. We have an account manager that is really good and is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first signed the contract, we knew the pricing was based on our volume and the amount of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth’s people don't necessarily explain during implementations. The installers don't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ongoing training is a little better for the providers than it is for others. athenahealth will go a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our EMR isn't easy to integrate with. So between athenahealth and one of our other vendors, it is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our experience with the system has gone really well. It is one of the better EMRs that we have come...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor needs to clean up their background in the modules. When I enter a new user or run a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had athenaClinicals for a few years, and I keep thinking it will get better, but it doesn't....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We cannot print labels from athenaClinicals that are in accordance with our state requirements. I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like how user friendly the system is. The providers are using the system as designed, and the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really like the responsiveness of the support staff from the vendor. About 90% of the time, they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a good relationship with our vendor representative. That person is pretty on top of things...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaClinicals does not have reports. We cannot generate reports or track anything. That is so...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the problems with athenaClinicals is that it doesn't offer any protection for our pharmacists...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The patient engagement is great with athenaClinicals. The patient portal is good. The revenue cycle...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenahealth's system is not very flexible about atypical payers, such as for injury claims. That is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We implemented the solution during COVID-19. We had to do it totally virtual. The implementation...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My physicians seem happier since moving to athenaClinicals. I definitely hear less complaining. In...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is easy to find things in athenaClinicals. I can search for anything in the system. If I have a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the product is very user friendly.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Our overall experience has been pretty good. We have very few issues.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Integration is difficult for certain specialties.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There are a number of enhancements that athenahealth could make to their reporting module that would...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

It is sometimes difficult to get information out of the system. I would love to have a data...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

athenahealth has a really good educational platform, but they also have really good support options...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

athenahealth's implementation model has changed since our first implementation. Clients no longer...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We can call the vendor's support line at any time. athenahealth's support people are very good, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The ambulatory product is great for small, rural clinics. We don't have a lot of crazy or specific...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are weaknesses in the product, but the value of the services the vendor provides on the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaClinicals is great. What is nice about having the full system is that everything is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

athenaClinicals is really good. It has a nice layout and is intuitive. Generally, providers are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The health maintenance prompts can be buggy. I wish there were better formulary notifications at the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

One of our executives has spoken with a vendor executive on the phone, but they haven't really made...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would like the vendor's leaders to focus on clinician workflows. Patient care doesn't burn out...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor is strong, and I feel like the people who we interact with can address our problems for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Over the last couple of years, we have gotten to a comfortable place with athenahealth. We know how...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have had some problems with interfacing a scanner with our system. Those problems have been going...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

athenahealth seems to upgrade athenaClinicals fairly regularly, and the upgrades are pretty...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

athenaClinicals is not very good at collaborative care management. The workflow is a little bit...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

athenaClinicals is the most useful solution in actually helping me get paid. The system has a pretty...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our specialty care is a little tricky with storing and sharing information. I haven't found any...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not super involved in the charges for the system, but I haven't felt nickel-and-dimed. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor provides all the training we need. Whether or not we use the training is another...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution needs more customization for specialties. I would like to see more dynamic training...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In a year from now, it looks like we might be going to a different system. I believe that has a lot...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

athena’s interface is a little difficult. With athena, functionality is either all or nothing. The...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interoperability with third-party products is difficult in athenaClincals. Also, access on mobile...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing that would be beneficial to us is a better or upgraded filing system. For our practice, we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think that athenahealth nickel-and-dimes us. They charge us for additional, new, updated...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaClinicals is easy to work with. I am able to get the data I need into the system as well as...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We would like to see a bit more improvement in quality metrics and how they are being met. I don't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We can get the information that we need. The product is relatively flexible and in growth mode. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

It may take a while for athena's promises to be kept, but they are eventually. We have had some...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When we implement something new with athena, they send us content and provide us with information....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality measures have improved in the system. athenahealth has addressed a few things, but every...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that the billing tab is tied to the encounter summary so that if there are any questions, I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athena has done well with sharing their path forward. They have a road map that they have been...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athena is better at testing out functionality so that by the time we get it, we don’t have as many...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athena has done a good job of expanding their customer success and report cases. We can start an...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have noticed a drop in the past few months in athena's responsiveness about interfaces and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The clinical aspect of the product is great. The vendor's documentation for most medical specialties...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like the vendor to improve their offerings for one of our specialties. They are working on...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like better access to the things that the vendor has available for reporting so that we can...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been increasingly disenchanted with athena recently. We hope that things will be different,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaClinicals is very intuitive. It is highly stable and allows me to send work to people who need...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

With support, we need a quicker, easier way to find common issues on athenahealth’s customer portal....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The athenahealth executives have met with us, and they have worked with us. The executives have been...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

athenaClinicals is critical for a lot of our value-based payment plans. We have collected data that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Before, the amount we were paying was a bit on the high side, but now we are fine. We negotiated a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

athenahealth says certain things are coming, but sometimes those things are delayed. However,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

athenahealth uses a train-the-trainer model, but they could do a little better. However, they are...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

athenaClinicals works great. It is a cloud-based system, so deployment is very easy. We have grown,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Any lack of integration is not athenahealth's fault. They do the best they can. We are a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

athenaClinicals is very popular with our outpatient providers. I have other peers who have asked...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

athenahealth thinks ahead of what we are thinking in terms of new technology. athenahealth meets...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaClinicals has lots of bells and whistles. The workflow can be easy or complicated based on the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our parent organization had a team of their own that helped to implement athenaClinicals. Because of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The functionalities that we need exist, but the issue is in finding them. I had a situation recently...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a lot of difficulties with the interfaces between our different databases. Most of the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things have been going fine with athenaClinicals. There haven't been any big changes, whether good...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The progress that athenahealth has made has been with their mobile platform. The problem is that the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be nice if athenahealth integrated more of their tools. They have their mobile app,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are still a couple of things that we feel athenahealth could do better on when it comes to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have issues or technical problems, it is really difficult for us to get clear or correct...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training for providers and staff has been very poor.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenahealth has a lot of different vendors and partners now. It seems like they charge us an add-on...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can't say that athenahealth makes promises that they don't keep, but they definitely go into our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular meetings with our representative from athenahealth. They are on top of things.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We pay for training and things from the vendor, and they give us high-level information. Once we...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaText consistently doesn't work. The system has always been that way. We don't have the ability...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The way athenaClinicals works is that the version that all customers are on is the same, but we can...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of our groups has a different product, and athenaClinicals takes fewer clicks than that product....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth does a good job of keeping promises because they don't say yes to things very often....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth's training has always been very nice. Regardless of how we learn, athenahealth has a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With athenahealth, there has been so much change. If I know that I can change a certain template or...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth has always struggled with driving tangible outcomes because they don't really...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The basic clinical requirements in the product are relatively good. I tell others that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product’s strength is that it is easily understood. It has an intuitive workflow for an average...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration of outside medical records is a real challenge. We were working to create a bridge...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We can standardize things well, and we can also customize and configure the system in a pretty...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenaClinicals has some good integration. We are connected to some ancillary systems. In terms of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had an on-site training a while ago; the vendor came through with that. They had some trainers...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have made hardly any progress with the reporting. It has been a real challenge. Data collection...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is definitely sustaining us. We have stayed busy. We have gotten through this pandemic...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Comparing different vendors is a little like comparing apples to oranges. Our environment is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has done some different things in terms of integrating with the pharmacy and another EHR....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At one point, we regretted getting athenahealth's product, but we don’t regret it anymore. We see...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is still some hope that the system could even be more functional. But I would be really...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are general challenges with any EMR, so we are facing those things just like everybody else...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Initially, the vendor's support was poor, but we have a new customer service manager that we are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a good experience with athenaClinicals. The preparation and training with...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a gap in athenaClinicals’ functionality. There are a few extra clicks that we have to make...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things come up, like appropriate use criteria. We had to reach out to athenahealth about the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a few quality measures. When I run reports in athenaClinicals and the scores are a little...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If a rural health clinic is purchasing an EHR, they really need to do their research because not all...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaClinicals is pretty robust. There are a few things that the providers are not so crazy about,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven’t had an issue with athenahealth keeping their promises. I don’t know of anything they have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are going to stay with athenaClinicals. We are learning how to work within the system....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

athenahealth's support is done through a portal, and the support people are relatively quick at...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

At first, athenahealth didn’t keep all their promises, but another vendor is the same way. Now that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A telehealth thing came up, and that was the first big thing athenahealth was going to add on a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We sometimes get a good account manager, but our recent one wasn't very good.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As far as functionality goes, I would like more support for specialists. Everything is one size fits...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the training, athenahealth gives us a lot of time and provides all the tools, but there really...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our main pain point with the integration was just that one vendor's system doesn’t integrate with...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our experience with athenaClinicals has been positive. There are obviously little headaches here and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athena has been working hard to expand their offerings, and that is important. We need athena to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I want athena to focus on patients. I don’t want the cheapest platform; I want the best platform. I...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Any major product offering with athena will certainly come with charges. I am cautious about tagging...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athena still has a lot of work to do in terms of their service and support. My account executive is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We don’t really do training for our providers on athenaClinicals. athenahealth offers training...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenaClinicals has worked quite well for our practice. One aspect that is pretty important in the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The billing aspect for some of our DME can get really complex. We have to designate modifiers for...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have no intention of changing athenaClinicals. We are very happy with it, and it is going to be...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would absolutely buy athenaClinicals again. It is foundational to the growth of our practice....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

One of the biggest things that I was concerned about was getting ready for MIPS and making sure that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I only pay athenahealth one fee a month. There are some little fees; if we are still sending out...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenahealth is integrating voice recognition within the EMR, and that is a big deal. That piece is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenaClinicals’ interface is very well designed. When athenahealth does updates, our system doesn't...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

A lot of our affiliated sites are on the athena product. It makes things more accessible that we are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I've used other EMRs, and athenaClinicals works as well as or better than any of the vendor systems...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

athenahealth makes an effort to keep promises. They don't promise what they can't provide. They just...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

athenahealth avoids charging for every little thing. There are add-ons that we can get, but they...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

athenahealth did a massive upgrade and tried to send people to different areas to give us hands-on...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Whenever there is a new update coming, we get a text message that tells us not to forget about the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

athenaClinicals isn't as good as our dictation software, but athenaClinicals is still good. In terms...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The functionality is great right now, but there are times when we are actually trying to do...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would like to be able to go in and identify when an end user is having specific trouble with...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I monitor the athenahealth Status website every day. I refresh multiple times a day to make sure...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the platform is really great and easy to use. I was trained on other EMR systems, and I...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In my experience with any people who have looked at athenaClinicals, the price seems to be the very...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If there were a way to identify the level of a user’s experience, that would be helpful. A lot of...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenahealth's support has gotten better, but there are still some times when I want to throw my...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every single thing athenahealth offers may work for some practices, but at this point in time,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth is coming up with a platform for telehealth visits due to COVID-19. They stepped up for...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

At this time, we aren’t looking to replace athenaClinicals. If the cost of the service continues to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The best things about athenaClinicals are the reporting mechanisms that are available to us....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our dedicated CSM is responsive and works quickly to resolve big issues.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We struggle with not always being able to get answers, or we get multiple answers to the same...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaClinicals seems very organized. It is easy to find what we are looking for, whether that is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I don't know whether we will stick with athenahealth. They don't want us to keep their software if...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I think that the vendor's EHR piece is much smoother and better than their other products. Their EHR...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenaClinicals' upgrades are usually done electronically with electronic tutorials. Those go pretty...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have had fairly regular phone calls with one of the vendor's executives. That person has been very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The tangible outcomes that we have achieved with athenahealth have come about because I have added...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have some problems with getting integrations done in a timely manner. The request process for new...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athena does a great job with their training and the availability of training. We can view the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenaClinicals is excellent at supporting patient-centered care. The system is very easy to use...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We couldn’t be happier with athenaClinicals. Our physicians like the product. Like any other system...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we went live with athenaClinicals, they put some very experienced resources on the ground with...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only negative thing about athenaClinicals’ upgrades is we have been on the vendor's system for...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have an internal training team that handles our training for us. About three weeks before an...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenahealth was bought out a few years ago by Elliott Management and taken private. Since that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

New technology and things have been a little slow coming out since the vendor has been spending...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth's patient portal is not that great. It is difficult to log in to. The portal is clunky....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In our region, most organizations use another vendor's system. Everybody hopes that athenaClinicals...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth has migrated away from having everything available. Now, we have to go to the store,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't really expect any executive involvement from athenahealth. The executives don't get back to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports