athenaClinicals Commentary
Filtered view: (11-75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product

athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...

Feb 2024
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Director

Product

We have to build out the interfaces for interoperability, but the solution is able to exchange data....

Feb 2024
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Director

Relationship

Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...

Feb 2024
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Manager

Product

athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...

Feb 2024
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Manager

Relationship, Operations

We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...

Feb 2024
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Manager

Loyalty, Product

There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...

Feb 2024
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Manager

Relationship

athenahealth’s technical support people are better than the account managers. athenahealth has a...

Feb 2024
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CIO

Product

athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...

Jan 2024
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CIO

Culture, Relationship

athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...

Jan 2024
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Director

Relationship

The vendor's support people are really variable in terms of the responses that they get. I can call...

Dec 2023
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Director

Product

I would like to see better privacy options in the system for internal purposes when it comes to what...

Dec 2023
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Director

Relationship

I know that the vendor is working on some things, but sometimes, it can take them years to get those...

Dec 2023
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Director

Product

athenahealth continues to innovate and improve the system, and that is wonderful for providers...

Dec 2023
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Director

Loyalty

There are some things coming up for the system that I am excited about. I believe that those things...

Dec 2023
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COO

Product

athenaClinicals is great on the clinical medical record side. I like athenaClinicals better than any...

Nov 2023
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COO

Relationship, Product

I have never worked in depth with an EMR like this before, but I can't imagine that the situation...

Nov 2023
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Director

Loyalty

We went with athenaClinicals because with our previous product, we were 100% on premises. Every...

Oct 2023
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Director

Culture

athenahealth is obviously a huge company. The sales team doesn't entirely know what the onboarding...

Oct 2023
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Director

Product, Value

I would tell others we are very happy with an all-inclusive plan that is specific to our specialty....

Oct 2023
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CIO

Relationship, Product

athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...

Oct 2023
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CIO

Product

athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...

Oct 2023
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CIO

Product

athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...

Oct 2023
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CIO

Operations, Product

The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...

Oct 2023
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Director

Relationship, Operations

We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...

Oct 2023
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Director

Relationship

We can get support from athenahealth, but their response time depends on how big our problem is...

Oct 2023
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Director

Product

athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...

Oct 2023
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CIO

Relationship, Product

athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...

Oct 2023
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CIO

Product

I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...

Oct 2023
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CIO

Relationship, Product

We absolutely love the fact that athena provides back-end billing support and support for all the...

Oct 2023
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Director

Product

athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...

Oct 2023
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Director

Product, Value

The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...

Oct 2023
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Director

Product

We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...

Oct 2023
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CIO

Loyalty, Product, Value

The product does not have an inpatient engine, so we can't buy it if we are trying to have a...

Oct 2023
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CIO

Culture, Value

athenahealth is good at not charging for every little thing, and they are up front if there is an...

Oct 2023
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COO

Product

A nice thing about athenaClinicals is that we are always using the most up-to-date software. The...

Oct 2023
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COO

Loyalty

athenahealth’s timelines around promises definitely become longer than what they originally tell us...

Oct 2023
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COO

Relationship

athenahealth’s support is such a multitiered system. If we call their help desk team, that is like...

Oct 2023
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Director

Operations, Product

Some of my doctors have mentioned that they don't like having to click from one thing to another to...

Oct 2023
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VP/Other Executive

Product

athenaClinicals is very easy for our providers. They use a lot of the accelerators that athenahealth...

Oct 2023
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VP/Other Executive

Relationship, Product

One thing that we love about athenahealth is that we meet regularly with our customer success...

Oct 2023
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VP/Other Executive

Culture, Value

From start to finish, athenahealth is invested because of the way their pay structure works. They...

Oct 2023
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VP/Other Executive

Relationship, Operations

athenahealth has a lot of layers. On a couple of occasions when we had some issues with documents...

Oct 2023
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VP/Other Executive

Product, Value

athenahealth's reporting tool is not robust enough. They have been working on that a lot. We have...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

I like athenahealth very much. They are focusing on our needs. Recently, we needed help with a...

Oct 2023
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VP/Other Executive

Product, Value

athenaClinicals has worked well for our practices. It is the only solution out there that integrates...

Oct 2023
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Director

Operations, Product

athenaClinicals’ biggest strength was how efficient it was in terms of documentation and orders. The...

Oct 2023
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Director

Operations

athenahealth hasn’t changed the way they do ongoing training, but what they have done is make the...

Oct 2023
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Director

Loyalty, Product

Our organization wants to do more, but athenahealth is not making enough progress for us to be able...

Oct 2023
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Director

Relationship

athenahealth’s support is really good. If there are deeper issues, we can call our product manager...

Oct 2023
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Director

Loyalty, Relationship

athenahealth has slowed down in terms of how big the updates have been and how big the changes have...

Oct 2023
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Director

Loyalty, Product

In athenaClinicals, the system will recognize that the doctor has been using a certain set of...

Oct 2023
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Director

Loyalty, Product

I was talking with a colleague about athenaClinicals, and they were on another platform. They were...

Oct 2023
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Director

Culture, Relationship

athenahealth does not try to piecemeal things. They basically tell us what a package is and tell us...

Oct 2023
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Manager

Operations, Product

After new user training with athenaClinicals, every single person ends by asking whether that is it...

Oct 2023
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Manager

Relationship

athenahealth’s agenda since they changed ownership has been divergent from our agenda to some...

Oct 2023
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Manager

Relationship

I'm a pretty high user of athenaClinicals, so by the time I reach out to athenahealth for help, I...

Oct 2023
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COO

Loyalty

All things considered, I have learned to live with the parts of the system that I don't like....

Oct 2023
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COO

Product, Value

athenaClinicals is a good product. Based on what I know about other systems, it has MIPS and MACRA...

Oct 2023
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COO

Value

We are trying to move toward more A/R products. athenahealth has the products and abilities that we...

Oct 2023
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COO

Relationship

athenahealth eventually keeps their promises. It just takes a long time to get them to do things....

Oct 2023
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COO

Product, Value

There is no perfect EMR. With that said, athenaClinicals is a good EMR. I would tell everyone that....

Oct 2023
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Manager

Relationship, Operations, Product

We just did an upgrade for athenaClinicals, and it went pretty smoothly, but there were some things...

Oct 2023
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COO

Relationship

athenahealth assigns a customer service manager to each of their clients, so if we ever have a...

Sep 2023
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COO

Operations, Product

athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...

Sep 2023
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Manager

Product

I work on the business side of the office, so my experience with athenaClinicals is from the...

Sep 2023
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Manager

Product

I cannot think of anything that could be improved with athensClinicals. I like the system and it...

Sep 2023
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Manager

Relationship

athenaClinicals is very user friendly, and athenahealth has very accessible customer service people.

Sep 2023
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Analyst/Coordinator

Loyalty, Value

We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...

Aug 2023
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...

Aug 2023
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Analyst/Coordinator

Relationship, Operations, Product

When athenahealth says they are going to have an update, they have the update. However, a lot of...

Aug 2023
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Analyst/Coordinator

Product

Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...

Aug 2023
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...

Aug 2023
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Analyst/Coordinator

Culture, Product, Value

There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...

Aug 2023
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Analyst/Coordinator

Operations, Product

athenahealth does some things well and other things not so well. athenaClinicals is very easy to...

Aug 2023
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Analyst/Coordinator

Product

athenahealth has standard interfaces, and they are part of CommonWell, a health service information...

Aug 2023
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Analyst/Coordinator

Operations, Product

The design for athenaClinicals is straightforward. We had a provider recently join us who had used...

Aug 2023
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Analyst/Coordinator

Product

athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...

Aug 2023
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Physician

Culture, Relationship

We are a bit in the dark about what athenahealth's vision is and how the vendor is using physician...

Jul 2023
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Physician

Relationship

We have had a lot of things we haven't been able to figure out in anthenaClinicals just by using the...

Jul 2023
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VP/Other Executive

Loyalty, Product, Value

With all EMRs, including athenaClinicals, doctors take quite a bit of time. It would be a major time...

Jul 2023
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Director

Relationship, Product

athenahealth has made it so that I can go in and do the customizations that I need instead of always...

Jun 2023
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Director

Product

Customization is a double-edged sword. Not only does athenaClinicals allow me to make customizations...

Jun 2023
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Manager

Relationship, Value

When we call and ask for a lot of things to happen or athenahealth has new updates, we are not...

Jun 2023
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Manager

Relationship

A lot of times, I find that when I call to speak with someone from the customer support team that I...

Jun 2023
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Manager

Operations, Product

The system is simple to navigate. I was never trained per se on athenaClinicals, but I have a good...

Jun 2023
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Manager

Relationship

Sometimes we have to remind athenahealth a couple of times, but they keep their promises, and they...

Jun 2023
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Manager

Operations, Product

The product’s biggest strength is its ease of use. The providers can use it, and it doesn't take...

Jun 2023
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Manager

Product

The product is great for the UDS reporting that we have to do because it is built into the system....

Jun 2023
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Manager

Product

The product is very good with UDS reporting, but sometimes it is very difficult to look for...

Jun 2023
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Director

Loyalty, Product

athenaClinicals offers a lot of things, but it can be difficult for us to find all of those things....

Jun 2023
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Director

Product

Our experience with athenaClinicals would improve if the vendor didn't take things away. We would...

Jun 2023
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Director

Culture, Relationship

Sometimes, we have to question the person at the other end of the phone when we call the vendor. We...

Jun 2023
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Director

Relationship

The vendor has their messaging board on the side, and they are always telling us about things that...

Jun 2023
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Director

Relationship

We have an account manager, and sometimes we will call them to assist us with things. Then, they...

Jun 2023
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Director

Operations, Product

When the vendor is going to do an upgrade, we can watch to see what the upgrade will look like. I...

Jun 2023
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Director

Operations

During the COVID-19 pandemic, no one really had the time to handle the vendor's upgrades. We just...

Jun 2023
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Director

Product

We have to submit things to the PCMH annually. When we do that, we have to print out a separate...

Jun 2023
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Director

Product

With athenaClinicals, we would like to be able to make some changes to appointments. For example, if...

Jun 2023
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Director

Product

I like the quality measures tab, the analytics, and the ability to see the dashboards. What makes me...

Jun 2023
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Director

Relationship, Product

Something we would like to see is for the vendor to put the problem list in the actual care plan...

Jun 2023
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COO

Product, Value

athenahealth adapts quickly to new things that are added, particularly along the quality metrics...

May 2023
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COO

Product

I want more control over what comes into the EMR from an integration perspective. We can get all...

May 2023
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CEO/President

Loyalty, Product

I am very satisfied with athenaClinicals. I am not looking for any other EMR. I have had the...

May 2023
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CEO/President

Relationship, Operations, Product

athenaClinicals updates automatically on the cloud, and that is a good thing because we don't have...

May 2023
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CEO/President

Product

We have seen deficiencies in integration with athenaClinicals and the prescription drug monitoring...

May 2023
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CEO/President

Product, Value

athenaClinicals is a very good program for outpatient and clinical settings. It is very reasonably...

May 2023
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COO

Culture, Value

We have a per-encounter fee with athena. The more patients we see, the more money they get from us,...

May 2023
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COO

Operations

We implemented the system in a new department, and there was nothing smooth about the...

May 2023
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COO

Relationship

I don't know where the vendor's call centers are, but a lot of times, athenahealth’s support...

May 2023
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Analyst/Coordinator

Product

With this latest upgrade, athenaClinicals’ ease of use has gotten a little challenging. Sometimes it...

May 2023
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Analyst/Coordinator

Loyalty, Relationship, Product, Value

athenahealth is always tweaking different processes within athenaClinicals to save time, energy, and...

May 2023
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Manager

Product

My staff and providers think that athenaClinicals is very user friendly, and they really do love...

May 2023
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Manager

Relationship, Product

athenahealth is constantly working on athenaClinicals with their upgrades. There is a lot of communication....

May 2023
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Manager

Relationship

The wait time for support is a little bit long; we may wait more than 72 hours before we get...

May 2023
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Director

Product

We have something in surgical practices called a global period. That is something put in place by...

May 2023
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Director

Product

From a scheduling perspective, we need some more rules. For example, athenaClinicals allows us to...

May 2023
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Director

Product

The ability to do patient-record sharing within athenaClinicals has been very good. The system is...

May 2023
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Director

Product

We would like to see improved patient-record sharing and exporting documents to patients. We want to...

May 2023
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Director

Product

athenaClinicals is majorly lacking in a break-the-glass concept where we can put additional security...

May 2023
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Manager

Product

The documentation for the system is pretty streamlined. There are a lot of chart accelerators...

May 2023
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Manager

Product

athenahealth typically does a really good job with integrations, such as integrations with our...

May 2023
||
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Manager

Culture, Product

athenahealth is really good with billing. Before we started with athenahealth, we had to create all...

May 2023
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Manager

Product, Value

athenahealth has a pretty nice portal. The system does a lot for patient engagement. athenaClinicals...

May 2023
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Manager

Relationship, Product

We are not satisfied with athenahealth’s latest update. Each time they send out an update, we get...

May 2023
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Manager

Relationship

athenahealth said that they were going to fix certain issues, but those issues have never been...

May 2023
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Manager

Operations

athenahealth said they had trained everybody on athenaClinicals, but I have staff members that have...

May 2023
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Manager

Product, Value

We have integrated athenaClinicals with another solution, and that is a pain. The integration is not...

May 2023
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Manager

Value

athenahealth charges for a lot of things, and athenaClinicals costs a hell of a lot of money.

May 2023
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Manager

Product

One of the things we don’t like about athenaClinicals is that it doesn’t cover one of our...

May 2023
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Manager

Product

I have worked in other EMRs, and athenaClinicals is not nearly as complicated as those. It is a...

May 2023
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COO

Culture, Relationship

athenahealth doesn't necessarily keep all of their promises; in the long run, they keep promises,...

Apr 2023
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COO

Loyalty, Product

The vendor is doing a good job with optimizing the workflow over time for physicians and...

Apr 2023
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COO

Relationship

A world-class support organization will own an issue until that issue is resolved. athenahealth...

Apr 2023
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Director

Value, Value

athenaClinicals was picked purely based on its price, but by the same token, athena nickel-and-dimes...

Apr 2023
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Director

Product, Product

I can think of nothing that athenaClinicals does well. We work ourselves to death to make...

Apr 2023
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Director

Product, Product

We would like to be able to more easily track the doses that have been administered or missed. We...

Apr 2023
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Analyst/Coordinator

Product

The product is not as user friendly as some other EHRs out there. For example, there are not a lot...

Apr 2023
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Analyst/Coordinator

Value

The vendor has lots of modules that sound great, but we have to pay extra for them if we want them...

Apr 2023
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Analyst/Coordinator

Operations

The vendor did some classroom training initially, and then we had all of our staff and providers...

Apr 2023
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Analyst/Coordinator

Relationship, Product

athenahealth is developing a new ambulatory surgery center (ASC) module. We have our own ASC, and...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Whenever we have any integrations or interfaces that need to be built, it is a long process, and...

Apr 2023
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Manager

Operations

The training used to be great, but it somehow got revised and has become a lot more useless.

Apr 2023
||
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Manager

Value

The biggest strength of the system is that it is simple to use, and it fits our practice out of the...

Apr 2023
||
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Manager

Product

We are avoiding features and aren't taking full advantage of all of them because features keep...

Apr 2023
||
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Manager

Relationship

The customer support people are responsive but not always helpful. Our accounts person is great and...

Apr 2023
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Manager

Product, Value

I have a long wish list for athenahealth. The web design has way too much white space and requires a...

Apr 2023
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Manager

Product

The biggest shortcoming of athenahealth's system is customizability. We have some specific needs for...

Apr 2023
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Manager

Operations, Product

Most of athenahealth’s vision for new technology involves things that we don't care about. There are...

Apr 2023
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VP/Other Executive

Relationship

More recently, athenahealth’s support has been very lacking, and they are very backlogged with their...

Apr 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

athenahealth does their updates three times a year, and they have been good updates. The vendor...

Apr 2023
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Analyst/Coordinator

Relationship

We have regular meetings with our account manager. They go over any releases that come out. They...

Apr 2023
||
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Analyst/Coordinator

Operations, Product

I wish that athenahealth would streamline the process for adding a provider. When we add a provider,...

Apr 2023
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Director

Product

In the system, there is a lack of oversight for outstanding tasks. The MIPS workflows can always be...

Mar 2023
||
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Director

Loyalty

We don't want to change EMRs; we would love to stick with athenahealth's product for the long run....

Mar 2023
||
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Analyst/Coordinator

Product

I like that there is generally one recommended workflow for a visit. That workflow is easier for...

Mar 2023
||
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Analyst/Coordinator

Product

Our providers have to queue up claims, and the process is kind of clunky. The system is not super...

Mar 2023
||
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Analyst/Coordinator

Loyalty, Product

We are always looking to improve the medication reconciliation screens. Our providers get really...

Mar 2023
||
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Director

Product

athenaClinicals’ level of integration with other vendors' products is really nice, and we don't have...

Mar 2023
||
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Analyst/Coordinator

Operations, Product

I really like athenaClinicals. Prior to having the system, some of our clinics were on paper, and...

Mar 2023
||
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Analyst/Coordinator

Relationship

Whenever I have any issues, athenahealth is available for support. Customer support, chat, and all...

Mar 2023
||
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Analyst/Coordinator

Product

athenahealth has a patient portal, but with some EMRs, we have to use a third party for that....

Mar 2023
||
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Analyst/Coordinator

Relationship

On the service website page within athenaClinicals, we can put in ideas, and people can vote them...

Mar 2023
||
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VP/Other Executive

Relationship

With athenahealth’s customer service team, we depend on the knowledge of the person who answers the...

Mar 2023
||
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VP/Other Executive

Loyalty, Relationship

athenahealth is very transparent about what they can and can’t do. The vendor releases new...

Mar 2023
||
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VP/Other Executive

Value

We would definitely recommend athenaClinicals to a free clinic, but we don't know whether we would...

Mar 2023
||
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Director

Relationship, Operations

Sometimes athenahealth’s timelines don't align with what we hear initially, and things like support...

Mar 2023
||
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Director

Loyalty, Operations, Product

When athenahealth rolls out new functionality, they run a beta program, but the functionality looks...

Mar 2023
||
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Director

Relationship, Operations

athenahealth has a support community, and that is a very nice resource with lots of self-help...

Mar 2023
||
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Director

Relationship

There are definitely things that we would like to see in athenaClinicals that the vendor has not put...

Mar 2023
||
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Director

Relationship, Product, Value

We have definitely interfaced with other organizations; that has taken time and money, but...

Mar 2023
||
(0)
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VP/Other Executive

Product

The process for creating reports is very difficult, especially when we need specific reports from...

Mar 2023
||
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VP/Other Executive

Product

Our experience with athenaClinicals has been good, but we wouldn’t say it has been excellent. We...

Mar 2023
||
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VP/Other Executive

Product

The physicians and nurses that use athenaClinicals for documentation wish the system had a dictation...

Mar 2023
||
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VP/Other Executive

Product

athenaClinicals has a very robust report builder with tons of options. But the product doesn’t quite...

Mar 2023
||
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VP/Other Executive

Product

It is very tough to get granular information from athenaClinicals without having to export things...

Mar 2023
||
(0)
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VP/Other Executive

Product

Some functions in athenaClinicals, like the encounters, are great. We can track interventions and...

Mar 2023
||
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VP/Other Executive

Product

The vendor offers workarounds if they can, and that is nice, but the workarounds are not ideal. With...

Mar 2023
||
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VP/Other Executive

Relationship, Operations

Often, the vendor can't give us workarounds, or they give us workarounds, but those things don't...

Mar 2023
||
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Manager

Product, Value

My only issue with athenaClinicals is that part of being a clinician is being able to document. If...

Mar 2023
||
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Manager

Operations

I recently attended my first athenahealth seminar, and I was very dissatisfied. I thought that I...

Mar 2023
||
(0)
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Director

Product

athenaClinicals has a really nice, clean interface. The product is well designed and easy to use and...

Mar 2023
||
(0)
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Director

Product

A couple of things would make athenaClinicals easier. Sometimes there are things we wish we could do...

Mar 2023
||
(0)
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Director

Relationship

When we put in a case with athenahealth, eventually, someone reads it. The initial response is...

Mar 2023
||
(0)
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Director

Relationship

We talk to a lot of people at different levels at athenahealth, and the people are generally pretty...

Mar 2023
||
(0)
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COO

Relationship

The vendor has done a fantastic job for us. There have been quite a few changes over the last few...

Mar 2023
||
(0)
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COO

Product

I don't get a lot of complaints from our physicians about athenaClinicals, but any physician that...

Mar 2023
||
(0)
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COO

Loyalty, Relationship, Product, Value

athenahealth could rely less on marketplace vendors to fill their substantial gaps. They are working...

Mar 2023
||
(0)
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Manager

Operations, Product

We like how easy athenaClinicals is to use.

Mar 2023
||
(0)
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Manager

Relationship

I recently had an issue that took a while to get resolved. It wasn't a complex issue. It was just a...

Mar 2023
||
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