athenaClinicals Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
When we are constantly trying to reach out to athenahealth, especially the web support, via opening...
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Relationship
We have to contact athenahealth. There was an issue recently with the service and our computers...
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Relationship
Our customer success person is very involved. If we ask them a question, they are very responsive.
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Value
We are on an athenahealth system that was grandfathered in. So it is the basics of the basics. A lot...
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Value
The system works the same as any EMR. If it is used appropriately, we get our money’s worth, and it...
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Loyalty, Product
athenaClinicals still has room for growth when supporting organizations that are shifting toward...
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Value
athenaClinicals has done a great job of providing strong value with many advanced features. Compared...
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Relationship
athenahealth is hands-on and offers a lot of assistance. We have a really good customer account...
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Relationship, Product
We use some third-party solutions instead of ones from athenahealth for certain services because the...
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Product
The athenaClinicals' strengths include its intuitive design and ease of use. It is a user-friendly...
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Product
athenaClinicals has its quirks, but overall, it functions well. Its biggest strength is the ease of...
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Relationship
There is a lack of knowledge in athenahealth’s customer support when we need things to be a certain...
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Operations
athenahealth has a really cool training area we can go to and send staff members to if they need...
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Product
athenahealth could look at improving their actual reporting in athenaClinicals to be a little more...
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Product
athenahealth has a lot of work to do on their patient portal. We get a lot of patient complaints on...
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Product, Value
athenaClinicals is the first EMR I have worked with that I never get complaints from my providers...
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Operations
Upgrades are managed by athenahealth. They send out PowerPoints and videos to help train staff...
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Value
We moved from multiple systems to athenahealth's product several years ago, and it has simplified...
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Loyalty, Product
We use a third-party telehealth platform because we weren't satisfied with athenahealth's platform....
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Relationship, Product
athenahealth has a self-serve API process that makes connecting to other systems fairly easy.
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Loyalty
Barring any significant issues, I think we will be on athenaClinicals for a while. It is too...
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Loyalty
athenahealth has a bit of AI with authorizations, but they are leveraging their own team to provide...
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Relationship
We recognize that athenahealth is a large entity supporting competing priorities, but we have been...
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Value
athenaClinicals helps us with MIPS and various things, but it is still incredibly expensive.
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Relationship, Product
I think athenahealth keeps promises. Some development timelines have gotten sidelined a little, but...
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Relationship, Product
I would like to see a little more customization. I understand the system can't be fully...
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Relationship
athenahealth’s support is very inconsistent. Sometimes we can get great support from them. Other...
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Product
I would say I like the intuitiveness of athenaClinicals, at least on the clinical side. In the...
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Loyalty, Product
athenahealth is in a precarious place because we are not like a typical doctor's office, and we...
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Operations
When we implemented the system, the training was there, and people came on-site. But with any...
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Product
The athenahealth EHR is a little tricky for users. Sometimes the issue is not necessarily the...
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Product
We have had a lot of issues and roadblocks with athenahealth's EHR because we are trying to...
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Relationship
We have a customer satisfaction manager who is pretty good at looking into things when we report...
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Relationship, Product
athenahealth does do updates in a timely manner, and as far as I'm aware, they keep their...
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Relationship
athenahealth's support is awful. A lot of the time, when we report a problem, the support people...
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Product, Value
The benefit of using multiple solutions from athenahealth is that we can keep our quality measures...
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Loyalty
I am not looking for a new EHR. I can't even imagine doing that. We would never leave athenahealth's...
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Operations
I love athenahealth's upgrades. athenahealth does regular upgrades, and we always see new features...
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Loyalty, Product
athenahealth is working on the system's ambient notes. I would like to see more developments with...
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Product
athenaClinicals is pretty insightful and easier than our last product in terms of navigating around....
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Relationship
athenahealth has specific coaching groups and teams that we can sign up for. As we go through...
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Loyalty, Relationship
With athenahealth, we can see the vision. athenahealth may say something coming in six months, and...
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Culture, Value
With athenahealth, we aren't charged for every little thing, and anytime we want a new interface,...
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Product, Value
Providers love the ease of use of athenaClinicals. A tangible benefit we have seen from using the...
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Product
athenaClinicals is very user friendly, and it is very easy to get in touch with the vendor's support...
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Operations, Product
I do all the new user training, and our new users are able to adapt to the system very easily. By...
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Relationship
I am extremely dissatisfied with athenahealth's support. This used to be a real strength of theirs....
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Relationship, Product
athenahealth is very good about keeping the system functional and handling possible security...
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Relationship, Value
I wish my satisfaction with athenahealth could be better in 12 months, but I think it will still be...
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Value
athenahealth’s solutions are very expensive. Anytime there are technology-enabled healthcare...
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Product
athenaClinicals can be integrated, but we have to build out different APIs for different solutions...
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Product
Specifically in the ambulatory environment, I think athenahealth does a great job at what they do....
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Operations
A lot of our team gets trained by the athenahealth team, and then those people from our organization...
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Product
The con of having multiple solutions with athenahealth is that if their system goes offline, all of...
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Relationship
I would like to see athenahealth continue to improve athenaClinicals and always keep the user...
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Value
There are definitely some pros to streamlining and going with one vendor for multiple solutions. One...
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Product
We would like to see athenahealth improve the check-in process, which stands out as something that...
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Product
I like the stability and reliability of athenahealth’s products. The upgrades are thought through...
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Operations
Our go-live with athenaClinicals was about as smooth as possible for an EHR. The biggest reason was...
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Value
One tangible benefit our organization has realized by using multiple solutions from athenahealth has...
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Loyalty
We chose the system because of its full suite of capabilities, including athenaCollector,...
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Product
athenaClinicals is easy to navigate, and it is easy to enter notes, orders, and lab results in it....
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Operations, Product
The solution is user-friendly. If someone has used an EHR before, they are able to navigate and...
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Product
Sometimes, when it comes to reporting and building out certain fields, we aren't readily able to do...
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Operations, Product
I have done a lot with reporting over the years, and athenahealth’s reporting is somewhat difficult...
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Loyalty
athenaClinicals is more user-friendly for the providers and staff compared to what we had before,...
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Relationship
We have been somewhat happy with athenahealth. They do try to work hard to keep us happy. When there...
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Relationship, Product
Some of the changes or upgrades to the solution are a little slow to happen. I receive emails from...
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Relationship
For the most part, we receive good customer service. We usually get really timely customer service...
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Product
We have multiple solutions from the vendor, and it is just nice that everything is in one spot. We...
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Product
I would buy the product again because it is all I know. It is kind of all we have ever used. I mean,...
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Operations, Product
Overall, I find athenahealth's system to be the most pleasant EMR I have worked with, and I have...
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Value
When we first partnered with athenahealth, there was a low-cost option available that suited small...
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Value
I previously suggested athenahealth to colleagues who had independent practices; however, it appears...
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Relationship
I think athenahealth is forward-thinking. athenaClinicals drives outcomes pretty well. With the...
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Culture, Value
athenahealth does offer some of the services we are using a third-party for, but they don't offer...
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Culture, Relationship
athenahealth does not keep promises when it comes to their efforts with FQHCs. Years ago, they told...
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Loyalty, Product
An improvement I would suggest to athenahealth is to reduce the effort on the provider's part....
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Product, Value
From my perspective, one of the biggest benefits we have seen from athenaClinicals is that it is a...
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Relationship
We aren't happy with athenahealth outsourcing their support to offshore resources. Their support...
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Value
athenahealth recently increased the price that we are paying. The price was originally contracted as...
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Product
We would like to see tighter integration between athenaClinicals and some hardware. There seem to be...
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Value
athenahealth hasn't charged us for a few enhancements recently, and that has been great. If they...
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Operations
athenahealth does provide good training. They do one-to-one training, and they offer it to every...
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Product
The advantage we have found using multiple functions from athenaClinicals is the integration between...
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Loyalty, Product
We looked at other solutions. However, even with its flaws, athenaClinicals is still better than...
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Loyalty, Relationship, Product
There are a lot of clicks in athenaClinicals for no good reason. That could be improved. I...
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Product
One improvement athenahealth could make would be to recognize that the clinical note is the billing...
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Product
athenaClinicals biggest strength is that it has the flexibility to allow clinicians to use different...
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Product
Having multiple products from athenahealth is an advantage, but that is because athenaClinicals...
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Product
athenahealth’s solutions are strongly used in outpatient practices. For the most part,...
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Product
One of the benefits of using multiple solutions from athenahealth is the ease of use because it just...
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Operations
athenahealth could improve their training by assigning individual resources more specifically to...
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Relationship, Operations, Product
athenahealth could improve by providing more customization specific to our practice. It is sometimes...
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Loyalty, Product
athenaClinicals is missing functionality on the dental and behavioral health sides. I would like to...
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Relationship
athenahealth’s support people have gotten better through the years, thankfully. Calling...
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Relationship
I have not had any exposure to the athenahealth executives for several years. I know I can call and...
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Product, Value
I know we are using the solution below the level we could be. There are updates every quarter, but...
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Product
We have been happy with athenahealth for the most part. It is a work in progress, but from what I...
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Operations
athenahealth's implementations lack a a long-term perspective. I understand why athenahealth does...
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Relationship
I love my athenahealth representative. I think the CSM support is something athenahealth does very...
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Relationship
We utilize a single sign-on program in our organization, and athenahealth doesn’t understand single...
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Relationship
athenahealth’s support is inconsistent, and there are days when it is pretty bad. Sometimes I have...
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Product
Most of our users like the workflow in the athenahealth system, especially the providers. I like...
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Loyalty
We transitioned to the athenahealth EHR, and it was the main option we looked at because we are an...
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Loyalty, Relationship, Operations
athenahealth absolutely gives us insights into the product's future. There are frequent webinars...
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Operations
I think the implementation went okay overall. We did our best. athenahealth sent a lot of staff down...
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Relationship, Product
The consistency in the updates that athenahealth releases with value-added functionality is helpful...
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Loyalty, Product
The thing that athenahealth needs to work on moving forward would be working to minimize the need to...
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Loyalty, Relationship
If we were in the market for an EHR and PM platform, it is hard to say who would be our number-one...
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Culture
I would tell someone starting with athenahealth that they have to negotiate the price with the...
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Product
I really like athenaClinicals. It is fast, simple, and easy to build, and we can find all the codes...
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Value
Every area of athenahealth's product is okay to integrate with. All EHRs are alike in that they are...
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Loyalty, Value
We are not totally thrilled with the amount that we are paying for athenahealth's system, and we...
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Relationship
The vendor's support people answer within about 24 hours, so that is pretty good.
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Loyalty, Relationship
There is a place for athenahealth. We have some really skilled folks, and we took over clinics that...
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Culture, Loyalty, Product
athenaClinicals works in a pretty straightforward way because it is the same solution we had before....
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Product
On the clinical side, the experience for providers is excellent. We have a lot of flexibility in...
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Relationship
As an organization that has been on athenaClinicals for a long time, we have a team of people who...
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Loyalty, Relationship, Product
athenahealth has really picked up on innovation and development in the last few years, and they are...
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Relationship, Product
Behavioral health support is an area that I know athenahealth is really working on, but it still...
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