athenaClinicals
Filtered view: (11-75 Physicians)
Subject Expert
Aaron Gleave
Senior Research Director
Commentary Summary
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User Commentary
According to our CFO, athena is not giving us all they should for what they are charging us.
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In terms of whether or not I would recommend athenaClinicals, I would say if an organization is...
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We have looked at a couple of different systems, and our end users say they would prefer to stay...
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The vendor is trying to be more aware of specialty needs. I know that the vendor reached out to some...
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athenahealth provides online training as well as classroom training.
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athenahealth is delivering new technology. For instance, when telehealth started during COVID-19,...
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Nobody likes their EMR because there is so much more doctor involvement in the product than there...
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The vendor has good support, but sometimes getting to the second level of support takes too long. We...
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There are too many steps within the workflows to get to where we need to be. The software started...
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I have worked with several other EMRs, and athenaClinicals is far better than the ones I have used...
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If there were more transparency with timeline expectations, that would be fantastic. I do understand...
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athenahealth assured us that a couple of things would happen when we went on the product, but those...
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The vendor gets a percentage of our intake, so they want us to succeed because then they get paid more....
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The solution plays well with other solutions. athenahealth is very much into interoperability. They...
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I have used different EMRs throughout my career, and I always compare athenaClinicals to the ones I...
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athenaClinicals is not the most robust EMR out in the market. However, to a large degree, we have...
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athenahealth’s support is not terrible. We just have specialized requests that the vendor struggles...
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athenahealth eventually keeps their promises. They fall short in that they end up pulling back...
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EMRs are clunky in general, but athenahealth's EMR is better than most. It is probably one of the...
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athenahealth's weakest area is support in general. I have a small group of people that focus on...
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athenahealth needs to move forward with patient-facing functionality, specifically in the...
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athenaClinicals is a cloud-based system, so we are all on the same version. The vendor pushes out...
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athenaClinicals is one size and has one version for everybody, so it gets updated no matter if we...
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In the long term, we would like to consolidate systems and use another vendor's solution. We will do...
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I love the clinical aspect of the product and how the procedure templates are built. I love the way...
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Overall, the product does very well, but it could have more specialized options to help our...
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I love the overall workflow within athenaClinicals and our ability to build order sets, have...
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athenaClinicals is a closed-loop system for orders and results. For every order we put in, the...
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athenahealth constantly tells their customers that their system is configurable. It might be...
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I think that the makers of athenaClinicals have never worked in a doctor’s office. The way the...
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I like athenaClinicals just fine. It is our third EMR system, and it is better than one system we...
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We recently lost our representative from athenahealth and that hurt. They were excellent and really...
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athena tries to silo us into a support person. If we don't say the right words and get to the right...
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We would probably buy this system again if we were a solo practice or a small group but not if we...
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Lately, the vendor has kept their promises. We have an account manager that is really good and is...
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When we first signed the contract, we knew the pricing was based on our volume and the amount of...
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athenahealth’s people don't necessarily explain during implementations. The installers don't...
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Ongoing training is a little better for the providers than it is for others. athenahealth will go a...
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Our EMR isn't easy to integrate with. So between athenahealth and one of our other vendors, it is...
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Our experience with the system has gone really well. It is one of the better EMRs that we have come...
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The vendor needs to clean up their background in the modules. When I enter a new user or run a...
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We have had athenaClinicals for a few years, and I keep thinking it will get better, but it doesn't....
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We cannot print labels from athenaClinicals that are in accordance with our state requirements. I...
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I like how user friendly the system is. The providers are using the system as designed, and the...
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I really like the responsiveness of the support staff from the vendor. About 90% of the time, they...
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We have a good relationship with our vendor representative. That person is pretty on top of things...
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athenaClinicals does not have reports. We cannot generate reports or track anything. That is so...
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One of the problems with athenaClinicals is that it doesn't offer any protection for our pharmacists...
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The patient engagement is great with athenaClinicals. The patient portal is good. The revenue cycle...
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athenahealth's system is not very flexible about atypical payers, such as for injury claims. That is...
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We implemented the solution during COVID-19. We had to do it totally virtual. The implementation...
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My physicians seem happier since moving to athenaClinicals. I definitely hear less complaining. In...
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It is easy to find things in athenaClinicals. I can search for anything in the system. If I have a...
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Overall, the product is very user friendly.
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Our overall experience has been pretty good. We have very few issues.
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Integration is difficult for certain specialties.
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There are a number of enhancements that athenahealth could make to their reporting module that would...
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It is sometimes difficult to get information out of the system. I would love to have a data...
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athenahealth has a really good educational platform, but they also have really good support options...
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athenahealth's implementation model has changed since our first implementation. Clients no longer...
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We can call the vendor's support line at any time. athenahealth's support people are very good, and...
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The ambulatory product is great for small, rural clinics. We don't have a lot of crazy or specific...
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There are weaknesses in the product, but the value of the services the vendor provides on the...
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athenaClinicals is great. What is nice about having the full system is that everything is...
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athenaClinicals is really good. It has a nice layout and is intuitive. Generally, providers are...
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The health maintenance prompts can be buggy. I wish there were better formulary notifications at the...
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One of our executives has spoken with a vendor executive on the phone, but they haven't really made...
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I would like the vendor's leaders to focus on clinician workflows. Patient care doesn't burn out...
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The vendor is strong, and I feel like the people who we interact with can address our problems for...
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Over the last couple of years, we have gotten to a comfortable place with athenahealth. We know how...
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We have had some problems with interfacing a scanner with our system. Those problems have been going...
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athenahealth seems to upgrade athenaClinicals fairly regularly, and the upgrades are pretty...
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athenaClinicals is not very good at collaborative care management. The workflow is a little bit...
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athenaClinicals is the most useful solution in actually helping me get paid. The system has a pretty...
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Our specialty care is a little tricky with storing and sharing information. I haven't found any...
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I am not super involved in the charges for the system, but I haven't felt nickel-and-dimed. The...
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The vendor provides all the training we need. Whether or not we use the training is another...
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The solution needs more customization for specialties. I would like to see more dynamic training...
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In a year from now, it looks like we might be going to a different system. I believe that has a lot...
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athena’s interface is a little difficult. With athena, functionality is either all or nothing. The...
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Interoperability with third-party products is difficult in athenaClincals. Also, access on mobile...
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One thing that would be beneficial to us is a better or upgraded filing system. For our practice, we...
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I don't think that athenahealth nickel-and-dimes us. They charge us for additional, new, updated...
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athenaClinicals is easy to work with. I am able to get the data I need into the system as well as...
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We would like to see a bit more improvement in quality metrics and how they are being met. I don't...
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We can get the information that we need. The product is relatively flexible and in growth mode. We...
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It may take a while for athena's promises to be kept, but they are eventually. We have had some...
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When we implement something new with athena, they send us content and provide us with information....
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The quality measures have improved in the system. athenahealth has addressed a few things, but every...
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I like that the billing tab is tied to the encounter summary so that if there are any questions, I...
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athena has done well with sharing their path forward. They have a road map that they have been...
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athena is better at testing out functionality so that by the time we get it, we don’t have as many...
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athena has done a good job of expanding their customer success and report cases. We can start an...
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We have noticed a drop in the past few months in athena's responsiveness about interfaces and...
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The clinical aspect of the product is great. The vendor's documentation for most medical specialties...
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I would like the vendor to improve their offerings for one of our specialties. They are working on...
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I would like better access to the things that the vendor has available for reporting so that we can...
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We have been increasingly disenchanted with athena recently. We hope that things will be different,...
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athenaClinicals is very intuitive. It is highly stable and allows me to send work to people who need...
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With support, we need a quicker, easier way to find common issues on athenahealth’s customer portal....
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The athenahealth executives have met with us, and they have worked with us. The executives have been...
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athenaClinicals is critical for a lot of our value-based payment plans. We have collected data that...
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Before, the amount we were paying was a bit on the high side, but now we are fine. We negotiated a...
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athenahealth says certain things are coming, but sometimes those things are delayed. However,...
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athenahealth uses a train-the-trainer model, but they could do a little better. However, they are...
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athenaClinicals works great. It is a cloud-based system, so deployment is very easy. We have grown,...
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Any lack of integration is not athenahealth's fault. They do the best they can. We are a...
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athenaClinicals is very popular with our outpatient providers. I have other peers who have asked...
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athenahealth thinks ahead of what we are thinking in terms of new technology. athenahealth meets...
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athenaClinicals has lots of bells and whistles. The workflow can be easy or complicated based on the...
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Our parent organization had a team of their own that helped to implement athenaClinicals. Because of...
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The functionalities that we need exist, but the issue is in finding them. I had a situation recently...
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We have had a lot of difficulties with the interfaces between our different databases. Most of the...
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Things have been going fine with athenaClinicals. There haven't been any big changes, whether good...
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The progress that athenahealth has made has been with their mobile platform. The problem is that the...
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It would be nice if athenahealth integrated more of their tools. They have their mobile app,...
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There are still a couple of things that we feel athenahealth could do better on when it comes to...
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When we have issues or technical problems, it is really difficult for us to get clear or correct...
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The training for providers and staff has been very poor.
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athenahealth has a lot of different vendors and partners now. It seems like they charge us an add-on...
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I can't say that athenahealth makes promises that they don't keep, but they definitely go into our...
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We have regular meetings with our representative from athenahealth. They are on top of things.
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We pay for training and things from the vendor, and they give us high-level information. Once we...
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athenaText consistently doesn't work. The system has always been that way. We don't have the ability...
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The way athenaClinicals works is that the version that all customers are on is the same, but we can...
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One of our groups has a different product, and athenaClinicals takes fewer clicks than that product....
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athenahealth does a good job of keeping promises because they don't say yes to things very often....
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athenahealth's training has always been very nice. Regardless of how we learn, athenahealth has a...
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With athenahealth, there has been so much change. If I know that I can change a certain template or...
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athenahealth has always struggled with driving tangible outcomes because they don't really...
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The basic clinical requirements in the product are relatively good. I tell others that...
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The product’s strength is that it is easily understood. It has an intuitive workflow for an average...
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The integration of outside medical records is a real challenge. We were working to create a bridge...
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We can standardize things well, and we can also customize and configure the system in a pretty...
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athenaClinicals has some good integration. We are connected to some ancillary systems. In terms of...
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We had an on-site training a while ago; the vendor came through with that. They had some trainers...
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We have made hardly any progress with the reporting. It has been a real challenge. Data collection...
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The product is definitely sustaining us. We have stayed busy. We have gotten through this pandemic...
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Comparing different vendors is a little like comparing apples to oranges. Our environment is...
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The vendor has done some different things in terms of integrating with the pharmacy and another EHR....
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At one point, we regretted getting athenahealth's product, but we don’t regret it anymore. We see...
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There is still some hope that the system could even be more functional. But I would be really...
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There are general challenges with any EMR, so we are facing those things just like everybody else...
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Initially, the vendor's support was poor, but we have a new customer service manager that we are...
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We have had a good experience with athenaClinicals. The preparation and training with...
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There is a gap in athenaClinicals’ functionality. There are a few extra clicks that we have to make...
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Things come up, like appropriate use criteria. We had to reach out to athenahealth about the...
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We have a few quality measures. When I run reports in athenaClinicals and the scores are a little...
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If a rural health clinic is purchasing an EHR, they really need to do their research because not all...
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athenaClinicals is pretty robust. There are a few things that the providers are not so crazy about,...
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I haven’t had an issue with athenahealth keeping their promises. I don’t know of anything they have...
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We are going to stay with athenaClinicals. We are learning how to work within the system....
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athenahealth's support is done through a portal, and the support people are relatively quick at...
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At first, athenahealth didn’t keep all their promises, but another vendor is the same way. Now that...
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A telehealth thing came up, and that was the first big thing athenahealth was going to add on a...
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We sometimes get a good account manager, but our recent one wasn't very good.
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As far as functionality goes, I would like more support for specialists. Everything is one size fits...
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For the training, athenahealth gives us a lot of time and provides all the tools, but there really...
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Our main pain point with the integration was just that one vendor's system doesn’t integrate with...
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Our experience with athenaClinicals has been positive. There are obviously little headaches here and...
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athena has been working hard to expand their offerings, and that is important. We need athena to...
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I want athena to focus on patients. I don’t want the cheapest platform; I want the best platform. I...
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Any major product offering with athena will certainly come with charges. I am cautious about tagging...
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athena still has a lot of work to do in terms of their service and support. My account executive is...
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We don’t really do training for our providers on athenaClinicals. athenahealth offers training...
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athenaClinicals has worked quite well for our practice. One aspect that is pretty important in the...
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The billing aspect for some of our DME can get really complex. We have to designate modifiers for...
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We have no intention of changing athenaClinicals. We are very happy with it, and it is going to be...
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I would absolutely buy athenaClinicals again. It is foundational to the growth of our practice....
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One of the biggest things that I was concerned about was getting ready for MIPS and making sure that...
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I only pay athenahealth one fee a month. There are some little fees; if we are still sending out...
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athenahealth is integrating voice recognition within the EMR, and that is a big deal. That piece is...
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athenaClinicals’ interface is very well designed. When athenahealth does updates, our system doesn't...
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A lot of our affiliated sites are on the athena product. It makes things more accessible that we are...
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I've used other EMRs, and athenaClinicals works as well as or better than any of the vendor systems...
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athenahealth makes an effort to keep promises. They don't promise what they can't provide. They just...
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athenahealth avoids charging for every little thing. There are add-ons that we can get, but they...
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athenahealth did a massive upgrade and tried to send people to different areas to give us hands-on...
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Whenever there is a new update coming, we get a text message that tells us not to forget about the...
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athenaClinicals isn't as good as our dictation software, but athenaClinicals is still good. In terms...
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The functionality is great right now, but there are times when we are actually trying to do...
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We would like to be able to go in and identify when an end user is having specific trouble with...
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I monitor the athenahealth Status website every day. I refresh multiple times a day to make sure...
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Overall, the platform is really great and easy to use. I was trained on other EMR systems, and I...
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In my experience with any people who have looked at athenaClinicals, the price seems to be the very...
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If there were a way to identify the level of a user’s experience, that would be helpful. A lot of...
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athenahealth's support has gotten better, but there are still some times when I want to throw my...
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Every single thing athenahealth offers may work for some practices, but at this point in time,...
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athenahealth is coming up with a platform for telehealth visits due to COVID-19. They stepped up for...
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At this time, we aren’t looking to replace athenaClinicals. If the cost of the service continues to...
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The best things about athenaClinicals are the reporting mechanisms that are available to us....
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Our dedicated CSM is responsive and works quickly to resolve big issues.
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We struggle with not always being able to get answers, or we get multiple answers to the same...
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athenaClinicals seems very organized. It is easy to find what we are looking for, whether that is...
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I don't know whether we will stick with athenahealth. They don't want us to keep their software if...
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I think that the vendor's EHR piece is much smoother and better than their other products. Their EHR...
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athenaClinicals' upgrades are usually done electronically with electronic tutorials. Those go pretty...
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I have had fairly regular phone calls with one of the vendor's executives. That person has been very...
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The tangible outcomes that we have achieved with athenahealth have come about because I have added...
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We have some problems with getting integrations done in a timely manner. The request process for new...
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athena does a great job with their training and the availability of training. We can view the...
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athenaClinicals is excellent at supporting patient-centered care. The system is very easy to use...
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We couldn’t be happier with athenaClinicals. Our physicians like the product. Like any other system...
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When we went live with athenaClinicals, they put some very experienced resources on the ground with...
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The only negative thing about athenaClinicals’ upgrades is we have been on the vendor's system for...
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We have an internal training team that handles our training for us. About three weeks before an...
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athenahealth was bought out a few years ago by Elliott Management and taken private. Since that...
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New technology and things have been a little slow coming out since the vendor has been spending...
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athenahealth's patient portal is not that great. It is difficult to log in to. The portal is clunky....
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In our region, most organizations use another vendor's system. Everybody hopes that athenaClinicals...
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athenahealth has migrated away from having everything available. Now, we have to go to the store,...
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I don't really expect any executive involvement from athenahealth. The executives don't get back to...
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