athenaClinicals Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Some of the changes or upgrades to the solution are a little slow to happen. I receive emails from...
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Relationship
For the most part, we receive good customer service. We usually get really timely customer service...
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Product
We have multiple solutions from the vendor, and it is just nice that everything is in one spot. We...
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Product
I would buy the product again because it is all I know. It is kind of all we have ever used. I mean,...
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Operations, Product
Overall, I find athenahealth's system to be the most pleasant EMR I have worked with, and I have...
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Value
When we first partnered with athenahealth, there was a low-cost option available that suited small...
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Value
I previously suggested athenahealth to colleagues who had independent practices; however, it appears...
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Relationship
I think athenahealth is forward-thinking. athenaClinicals drives outcomes pretty well. With the...
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Culture, Value
athenahealth does offer some of the services we are using a third-party for, but they don't offer...
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Culture, Relationship
athenahealth does not keep promises when it comes to their efforts with FQHCs. Years ago, they told...
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Loyalty, Product
An improvement I would suggest to athenahealth is to reduce the effort on the provider's part....
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Product, Value
From my perspective, one of the biggest benefits we have seen from athenaClinicals is that it is a...
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Relationship
We aren't happy with athenahealth outsourcing their support to offshore resources. Their support...
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Value
athenahealth recently increased the price that we are paying. The price was originally contracted as...
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Product
We would like to see tighter integration between athenaClinicals and some hardware. There seem to be...
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Value
athenahealth hasn't charged us for a few enhancements recently, and that has been great. If they...
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Operations
athenahealth does provide good training. They do one-to-one training, and they offer it to every...
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Product
The advantage we have found using multiple functions from athenaClinicals is the integration between...
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Loyalty, Product
We looked at other solutions. However, even with its flaws, athenaClinicals is still better than...
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Loyalty, Relationship, Product
There are a lot of clicks in athenaClinicals for no good reason. That could be improved. I...
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Product
One improvement athenahealth could make would be to recognize that the clinical note is the billing...
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Product
athenaClinicals biggest strength is that it has the flexibility to allow clinicians to use different...
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Product
Having multiple products from athenahealth is an advantage, but that is because athenaClinicals...
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Product
athenahealth’s solutions are strongly used in outpatient practices. For the most part,...
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Product
One of the benefits of using multiple solutions from athenahealth is the ease of use because it just...
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Operations
athenahealth could improve their training by assigning individual resources more specifically to...
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Relationship, Operations, Product
athenahealth could improve by providing more customization specific to our practice. It is sometimes...
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Loyalty, Product
athenaClinicals is missing functionality on the dental and behavioral health sides. I would like to...
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Relationship
athenahealth’s support people have gotten better through the years, thankfully. Calling...
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Relationship
I have not had any exposure to the athenahealth executives for several years. I know I can call and...
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Product, Value
I know we are using the solution below the level we could be. There are updates every quarter, but...
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Product
We have been happy with athenahealth for the most part. It is a work in progress, but from what I...
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Operations
athenahealth's implementations lack a a long-term perspective. I understand why athenahealth does...
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Relationship
I love my athenahealth representative. I think the CSM support is something athenahealth does very...
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Relationship
We utilize a single sign-on program in our organization, and athenahealth doesn’t understand single...
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Relationship
athenahealth’s support is inconsistent, and there are days when it is pretty bad. Sometimes I have...
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Product
Most of our users like the workflow in the athenahealth system, especially the providers. I like...
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Loyalty
We transitioned to the athenahealth EHR, and it was the main option we looked at because we are an...
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Loyalty, Relationship, Operations
athenahealth absolutely gives us insights into the product's future. There are frequent webinars...
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Operations
I think the implementation went okay overall. We did our best. athenahealth sent a lot of staff down...
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Relationship, Product
The consistency in the updates that athenahealth releases with value-added functionality is helpful...
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Loyalty, Product
The thing that athenahealth needs to work on moving forward would be working to minimize the need to...
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Loyalty, Relationship
If we were in the market for an EHR and PM platform, it is hard to say who would be our number-one...
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Culture
I would tell someone starting with athenahealth that they have to negotiate the price with the...
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Product
I really like athenaClinicals. It is fast, simple, and easy to build, and we can find all the codes...
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Value
Every area of athenahealth's product is okay to integrate with. All EHRs are alike in that they are...
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Loyalty, Value
We are not totally thrilled with the amount that we are paying for athenahealth's system, and we...
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Relationship
The vendor's support people answer within about 24 hours, so that is pretty good.
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Loyalty, Relationship
There is a place for athenahealth. We have some really skilled folks, and we took over clinics that...
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Culture, Loyalty, Product
athenaClinicals works in a pretty straightforward way because it is the same solution we had before....
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Product
On the clinical side, the experience for providers is excellent. We have a lot of flexibility in...
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Relationship
As an organization that has been on athenaClinicals for a long time, we have a team of people who...
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Loyalty, Relationship, Product
athenahealth has really picked up on innovation and development in the last few years, and they are...
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Relationship, Product
Behavioral health support is an area that I know athenahealth is really working on, but it still...
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Value
We pay for extras, but I think that is probably the industry standard. I don't think we pay more...
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Relationship, Operations
I just don't have a lot of direct involvement with athenahealth, and I'm not sure whether that is my...
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Loyalty, Relationship
athenaClinicals feels like a robust EHR. It has all of the muscles that we need to be efficient, see...
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Product
athenahealth is doing a great job with the interoperability of medical data and shared EMRs....
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Loyalty, Relationship, Product
athenahealth is focusing on leveraging AI for clinical decision making and information. They just...
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Relationship, Operations
athenahealth does an excellent job with informatics and data. They could also do a better job of...
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Relationship, Product
For any practice, what they get out of their EMR depends on how much effort they put into leveraging...
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Loyalty
athenahealth told us that they wanted to reduce the things that they give us to work on by a large...
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Loyalty
On a lot of fronts, athenahealth absolutely exceeds our expectations. I had the chance to go to one...
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Product
One service from athenahealth's bundle is a clinical component for telemedicine. It is an integrated...
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Loyalty, Product
athenahealth’s options are far and away the best right now for independent physician practices. We...
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Product
athenaClinicals flows well. There is good documentation that providers seem to like. The system...
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Relationship
athenahealth does a pretty good job. They did have an outage recently, but for the most part, the...
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Relationship
athenahealth has proactive service, and they keep moving forward so they are not bad. They...
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Product
What would make me fully satisfied with the solution's functionality is if athenaClinicals had more...
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Operations
athenahealth does upgrades on their own in the cloud quarterly. They do a very good job at that....
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Relationship
The support is all web support. We enter the ticket through athenahealth’s portal, and they do a...
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Relationship
athenahealth is really reactive. They are only a bit proactive. athenahealth has a website for...
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Culture, Relationship
We have a performance call and a management call regularly with athenahealth. We have an actual...
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Value
We are a partner with athenahealth, and we give them a percentage of the collectibles. I would think...
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Operations, Product, Value
We are doing pretty well with athenahealth. I don't know whether this is a positive for other...
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Loyalty
In the pure EMR part of athenaClinicals, there are still inefficiencies with integration with...
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Operations, Product
If we go from one EMR to another, athenaClinicals has a steeper learning curve just because most...
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Loyalty, Product
I have used many EHRs, and I rolled them out, so we get to see that. Then, athenahealth doesn't...
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Relationship
athenahealth is much slower in terms of giving us the answer. That means that normally we would get...
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Relationship, Product
Unfortunately, athenahealth has slowed down how much they innovate. athenahealth is not making...
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Product
There is not a more efficient system than athenaClinicals. athenahealth is just more efficient than...
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Operations
For training, athenahealth sends us a summary document that has a lot of the details, and then they...
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Relationship
athenaClinicals' reporting is difficult for population health. athenahealth has worked diligently in...
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Relationship, Product
Improvements with athenaClinicals’ performance would be helpful. I had a bad experience with the...
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Relationship
We do get notified about downtime by athenahealth if anything is going to go offline, but that...
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Relationship
We have a customer support manager who is assigned to us and everything goes through them. It is...
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Product, Value
athenaClinicals is meeting our needs for sure. athenaClinicals interfaces very well, and...
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Product
We have required reports we have to do, and the updated reports have not been uploaded yet by...
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Relationship, Product
athenahealth has some work to do on the quality side of quality measures and quality reporting....
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Operations
athenahealth definitely provides ongoing training for athenaClinicals. They provide lots of release...
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Loyalty
Our entire health system is actually going to move to a different EHR. So our whole organization...
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Relationship
Typically, what happens when we call athenahealth's customer support people is they just drop a...
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Product
Our providers are enjoying athenaClinicals. I have been in the business for a long time, so I always...
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Operations, Product
athenahealth's system is pretty easy to utilize. If someone has worked in an EHR before,...
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Product
athenahealth's chart-preparation tool is really great, but they don't have an easy report that we...
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Value
athenahealth does a pretty good job on costs. They charge what I would expect them to. So we don't...
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Product
There are functions in athenaClinicals, as with any EHR, that we wish would function differently....
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Relationship, Product
We don’t have any issues with upgrades for athenaClinicals. athenahealth completely takes care of...
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Operations
athenahealth should make it better for us to engage our staff for training. Right now, there is more...
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Relationship, Product
There are things that we have issues with in athenaClinicals, such as screen size. Some things look...
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Loyalty, Relationship
We have regular meetings with our customer service manager, and we have a road map of where updates...
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Operations
Our implementation of athenaClinicals seemed to be a little bit rushed, and we didn't quite get all...
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Product
The way we document vaccines in athenaClinicals has gone well. Also, our documentation management...
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Relationship
I like the ease of use and the ability to contact customer service to get answers. What stands out...
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Product, Value
Being able to customize things across the board for our table space would provide more value. With...
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Relationship, Product
We have not had any issues getting our claims paid or my cash flow held up. Everything has been...
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Value
We got a bill from athenahealth for some stuff that occurred months ago. It was a large sum, and the...
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Product
There is some learning curve stuff. The check-in process for our front desk has been a little...
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Product
We are lacking a couple of encounter note-type things for a certain specialty. But otherwise, for...
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Relationship
We have actually become pretty good friends with our sales representative who is a good kid. When we...
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Loyalty, Relationship
When we were looking for vendors, we reached out to athenahealth, and they were responsive and professional....
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Loyalty, Value
When I look at what has happened, my trend line for charges and receipts has been going up on a good...
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Relationship
athenahealth's support model is horrible. We put our case in, and it might sit a few days before it...
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Operations
I wasn't really impressed with athenahealth's implementation, but then that was what I did...
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Loyalty, Product
Even after several years, athenahealth is still lacking in some functionalities. Some of the things...
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Relationship, Product
athenahealth does a good job of supporting integration and interoperability goals. athenaClinicals...
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Product
The providers like athenaClinicals. Everyone finds it relatively simple to work with, other than the...
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Value
I know athenahealth will charge us if we need a custom report written, and they will charge us a lot...
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Operations, Product
When athenahealth does their upgrades, they roll them out. The upgrades are usually pretty smooth....
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Operations
athenahealth has a number of online training offerings that are okay. Online training can be pretty...
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Product
athenaClinicals does in fact lack a few things I would like to see it have. I think that there are...
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Value
If it had been my money, I would have to say we didn't receive our money's worth, but it was not my...
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Relationship
We have a CSM with athenahealth. Their scope is limited. As a matter of fact, there are things that...
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Relationship
I would not buy athenaClinicals again. I have learned to live with it, but it would definitely not...
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Loyalty, Relationship, Value
athenahealth is now owned by venture capitalists instead of Jonathan Bush. We have seen changes we...
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Relationship, Operations, Product
athenaClinicals is very stable. It doesn't fall down. It doesn't crash. It does what it is supposed...
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Operations, Product
I would tell others looking at athenaClinicals that it is very stable, so it doesn't crash very...
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Relationship
With athenaClinicals, there is this feeling that athenahealth is not paying attention to the work we...
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Loyalty, Relationship
I'm sad to be so disappointed in athenahealth. We have always been really big fans of athenahealth....
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Relationship
I would love to have some cadre of people at athenahealth who I could call, tell that we are looking...
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Relationship, Operations
The initial training happened a long time ago. With ongoing training, relatively few people know as...
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Loyalty
Some of the main reasons that we went with athenahealth were their platform and their ability to...
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Relationship
athenahealth does a great job. They do three upgrades a year on their platform. The vendor's...
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Product
There are additional integrations athenahealth could do, and they could potentially even look into...
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Loyalty, Product
The product meets a lot of needs, but it doesn't meet all needs. There are other things that we can...
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Product
Whenever a technology vendor gets the ability to consolidate, they always say they can do something...
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Relationship
I have not heard any issues from our team with the support when they need to reach out to somebody...
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Product
There is always room to grow and improve. Overall, I'm pleased, and the system is a quality product....
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Loyalty
Sometimes the delivery of new technology is a little slower than I would like, but the vendor has...
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Value
athenahealth is not out of line with other EHR vendors when it comes to their charges. All EHR...
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Operations
Prior to the pandemic, there was more of a push to get our people out to train with athenahealth's...
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Product
Ease of use is very important, especially when we have a lot of staff turnover. When we bring a new...
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Product
I still have problems with reporting in athenaClinicals; the reporting is not as robust as it could...
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Product
athenaClinicals is not perfect by any means, but it gets the job done for us. The clinical aspect is...
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Product
The difference between athenaClinicals and some of the EMRs is that athenahealth always updates the...
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Loyalty, Product
Some EMR vendors have been experimenting with using AI to generate notes based on the patient and...
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Relationship
As we make suggestions, athenahealth does a good job of going through and addressing these through...
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Product
Certain things aren't labeled when athenahealth categorizes stuff, like incoming documents, and...
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Relationship, Operations
I have dealt with other EMRs. athenaClinicals isn't perfect, but it is about as good as an...
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Relationship
There is a known issue in athenaClinicals that is causing havoc, and it has kept us pretty busy. The...
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Product
athenahealth exceeds expectations when it comes to interoperability. Every other healthcare entity...
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