athenaClinicals Commentary

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We've been with athenahealth for so long, and we're such a large customer, so we do a lot of the...

athenahealth does phenomenally well on the revenue cycle side. We want the vendor to make the system...

athenahealth has improved significantly in terms of understanding that they need to develop and...

athenaClinicals is very simple and easy to understand. The GUI is very simple and straightforward....

The vendor has addressed every issue that we have had. Even if they take longer than normal, we...

athenaClinicals is very user friendly, and our providers are happy with it. However, athenahealth's...

athenaClinicals does well as an independent ambulatory solution. The vendor's support people are...

athenahealth gives great clinical support. If an issue is affecting patients, then we get all hands...

athenaClinicals is a solid, stable product. It is a little complex, but it works when users know how...

athenahealth keeps coming out with new things that are free and that replace something that we...

Some partners work well with athenaClinicals, but some things are a little more difficult or...

The main reason we are moving away from athenaClinicals is that we wanted to be on the same system...

athenaClinicals is very intuitive. In terms of searching for things in the system, it learns our...

athenahealth’s frontline support is what lacks the most. Our customer service managers are good, and...

athenaClinicals has its quirks, but overall, it functions well. Its biggest strength is the ease of...

There is a lack of knowledge in athenahealth’s customer support when we need things to be a certain...

athenahealth has a really cool training area we can go to and send staff members to if they need...

athenahealth could look at improving their actual reporting in athenaClinicals to be a little more...

athenahealth has a lot of work to do on their patient portal. We get a lot of patient complaints on...

I think athenahealth keeps promises. Some development timelines have gotten sidelined a little, but...

I would like to see a little more customization. I understand the system can't be fully...

athenahealth’s support is very inconsistent. Sometimes we can get great support from them. Other...

I would say I like the intuitiveness of athenaClinicals, at least on the clinical side. In the...

We have a customer satisfaction manager who is pretty good at looking into things when we report...

athenahealth does do updates in a timely manner, and as far as I'm aware, they keep their...

athenahealth's support is awful. A lot of the time, when we report a problem, the support people...

athenaClinicals has a smaller footprint in our environment. However, we are quite big fans of...

If athenahealth will work for an organization, they should go with athenaClinicals because it will...

athenahealth is very flexible and is a customer-service-centric vendor. When we need a solution,...

athenahealth could improve medical-necessity checking. Right now, if a provider orders an imaging...

When it comes to interoperability, athenahealth is getting there. The interoperability from an...

I can go to a pretty high level in athenahealth, but I don't go to any level. I can go to the...

athenahealth could help our workflow with the clinical decision support that is maintained by...

One thing we do use on the athenahealth application that is relatively new and has really proved to...

We handle all of our own implementations. We don't let athenahealth do those. All the vendor does is...

We have a very good relationship with our CSM. They are very good at keeping us current on...