athenaClinicals Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Engagement Partner
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User Commentary
Operations
We've been with athenahealth for so long, and we're such a large customer, so we do a lot of the...
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Loyalty
athenahealth does phenomenally well on the revenue cycle side. We want the vendor to make the system...
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Loyalty, Relationship
athenahealth has improved significantly in terms of understanding that they need to develop and...
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Operations, Product
athenaClinicals is very simple and easy to understand. The GUI is very simple and straightforward....
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Relationship
The vendor has addressed every issue that we have had. Even if they take longer than normal, we...
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Relationship
athenaClinicals is very user friendly, and our providers are happy with it. However, athenahealth's...
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Loyalty, Relationship, Product
athenaClinicals does well as an independent ambulatory solution. The vendor's support people are...
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Relationship
athenahealth gives great clinical support. If an issue is affecting patients, then we get all hands...
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Operations, Product
athenaClinicals is a solid, stable product. It is a little complex, but it works when users know how...
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Relationship, Value
athenahealth keeps coming out with new things that are free and that replace something that we...
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Product
Some partners work well with athenaClinicals, but some things are a little more difficult or...
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Loyalty
The main reason we are moving away from athenaClinicals is that we wanted to be on the same system...
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Product
athenaClinicals is very intuitive. In terms of searching for things in the system, it learns our...
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Relationship
athenahealth’s frontline support is what lacks the most. Our customer service managers are good, and...
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Product
athenaClinicals has its quirks, but overall, it functions well. Its biggest strength is the ease of...
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Relationship
There is a lack of knowledge in athenahealth’s customer support when we need things to be a certain...
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Operations
athenahealth has a really cool training area we can go to and send staff members to if they need...
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Product
athenahealth could look at improving their actual reporting in athenaClinicals to be a little more...
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Product
athenahealth has a lot of work to do on their patient portal. We get a lot of patient complaints on...
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Relationship, Product
I think athenahealth keeps promises. Some development timelines have gotten sidelined a little, but...
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Relationship, Product
I would like to see a little more customization. I understand the system can't be fully...
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Relationship
athenahealth’s support is very inconsistent. Sometimes we can get great support from them. Other...
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Product
I would say I like the intuitiveness of athenaClinicals, at least on the clinical side. In the...
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Relationship
We have a customer satisfaction manager who is pretty good at looking into things when we report...
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Relationship, Product
athenahealth does do updates in a timely manner, and as far as I'm aware, they keep their...
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Relationship
athenahealth's support is awful. A lot of the time, when we report a problem, the support people...
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Loyalty, Product
athenaClinicals has a smaller footprint in our environment. However, we are quite big fans of...
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Loyalty
If athenahealth will work for an organization, they should go with athenaClinicals because it will...
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Relationship
athenahealth is very flexible and is a customer-service-centric vendor. When we need a solution,...
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Product
athenahealth could improve medical-necessity checking. Right now, if a provider orders an imaging...
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Loyalty, Product
When it comes to interoperability, athenahealth is getting there. The interoperability from an...
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Relationship
I can go to a pretty high level in athenahealth, but I don't go to any level. I can go to the...
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Relationship, Product
athenahealth could help our workflow with the clinical decision support that is maintained by...
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Product
One thing we do use on the athenahealth application that is relatively new and has really proved to...
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Operations
We handle all of our own implementations. We don't let athenahealth do those. All the vendor does is...
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Relationship
We have a very good relationship with our CSM. They are very good at keeping us current on...
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Product, Value
I'm a big fan of athenahealth. By being able to bundle athenahealth products, we are able to have a...
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Loyalty, Relationship, Product
athenaClinicals is good, but there is room for improvement for sure. We have been really pushing...
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Relationship
We hear from athenahealth about a lot of things that are on their road map, and we see things on...
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Relationship
athenahealth does engage with us and understand where our pain points are. A lot of times, despite...
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Product
Interoperability is a struggle with athenaClinicals. To be fair to athenahealth, some of the issues...
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Commentary Summary
Comment Type Breakout