athenaClinicals Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
athenahealth gives great clinical support. If an issue is affecting patients, then we get all hands...
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Operations, Product
athenaClinicals is a solid, stable product. It is a little complex, but it works when users know how...
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Relationship, Value
athenahealth keeps coming out with new things that are free and that replace something that we...
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Product
Some partners work well with athenaClinicals, but some things are a little more difficult or...
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Loyalty
The main reason we are moving away from athenaClinicals is that we wanted to be on the same system...
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Product
athenaClinicals is very intuitive. In terms of searching for things in the system, it learns our...
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Relationship
athenahealth’s frontline support is what lacks the most. Our customer service managers are good, and...
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Product
athenaClinicals has its quirks, but overall, it functions well. Its biggest strength is the ease of...
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Relationship
There is a lack of knowledge in athenahealth’s customer support when we need things to be a certain...
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Operations
athenahealth has a really cool training area we can go to and send staff members to if they need...
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Product
athenahealth could look at improving their actual reporting in athenaClinicals to be a little more...
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Product
athenahealth has a lot of work to do on their patient portal. We get a lot of patient complaints on...
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Relationship, Product
I think athenahealth keeps promises. Some development timelines have gotten sidelined a little, but...
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Relationship, Product
I would like to see a little more customization. I understand the system can't be fully...
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Relationship
athenahealth’s support is very inconsistent. Sometimes we can get great support from them. Other...
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Product
I would say I like the intuitiveness of athenaClinicals, at least on the clinical side. In the...
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Relationship
We have a customer satisfaction manager who is pretty good at looking into things when we report...
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Relationship, Product
athenahealth does do updates in a timely manner, and as far as I'm aware, they keep their...
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Relationship
athenahealth's support is awful. A lot of the time, when we report a problem, the support people...
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Loyalty, Product
athenaClinicals has a smaller footprint in our environment. However, we are quite big fans of...
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Loyalty
If athenahealth will work for an organization, they should go with athenaClinicals because it will...
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Relationship
athenahealth is very flexible and is a customer-service-centric vendor. When we need a solution,...
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Product
athenahealth could improve medical-necessity checking. Right now, if a provider orders an imaging...
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Loyalty, Product
When it comes to interoperability, athenahealth is getting there. The interoperability from an...
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Relationship
I can go to a pretty high level in athenahealth, but I don't go to any level. I can go to the...
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Relationship, Product
athenahealth could help our workflow with the clinical decision support that is maintained by...
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Product
One thing we do use on the athenahealth application that is relatively new and has really proved to...
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Operations
We handle all of our own implementations. We don't let athenahealth do those. All the vendor does is...
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Relationship
We have a very good relationship with our CSM. They are very good at keeping us current on...
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Product, Value
I'm a big fan of athenahealth. By being able to bundle athenahealth products, we are able to have a...
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Loyalty, Relationship, Product
athenaClinicals is good, but there is room for improvement for sure. We have been really pushing...
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Relationship
We hear from athenahealth about a lot of things that are on their road map, and we see things on...
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Relationship
athenahealth does engage with us and understand where our pain points are. A lot of times, despite...
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Product
Interoperability is a struggle with athenaClinicals. To be fair to athenahealth, some of the issues...
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Value
athenahealth’s solutions are very expensive. Anytime there are technology-enabled healthcare...
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Product
athenaClinicals can be integrated, but we have to build out different APIs for different solutions...
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Product
Specifically in the ambulatory environment, I think athenahealth does a great job at what they do....
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Operations
A lot of our team gets trained by the athenahealth team, and then those people from our organization...
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Product
The con of having multiple solutions with athenahealth is that if their system goes offline, all of...
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Relationship
I would like to see athenahealth continue to improve athenaClinicals and always keep the user...
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Value
There are definitely some pros to streamlining and going with one vendor for multiple solutions. One...
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Product
I think some areas of improvement would be the vendor's patient portal and patient app. I would also...
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Loyalty
If I were part of an outpatient clinic and not affiliated with a hospital, I would choose...
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Relationship, Product
I think the vendor is doing a lot. They are good with continuity of care devices and certain data. I...
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Product
athenahealth’s solutions are strongly used in outpatient practices. For the most part,...
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Operations
athenahealth doesn't offer very much hands-on training. They just go with self-training.
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Product, Value
athenaClinicals is a user-friendly system that isn't hard for new providers and staff members to...
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Product
athenaClinicals' reporting functionality is a bit difficult in the system unless we purchase an...
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Relationship, Product
athenahealth is pretty good in the clinical space. My only real issue with athenahealth in the...
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Product, Value
athenahealth has a very good outpatient product on the clinical side but doesn't have an inpatient...
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Operations
athenahealth's implementations lack a a long-term perspective. I understand why athenahealth does...
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Relationship
I love my athenahealth representative. I think the CSM support is something athenahealth does very...
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Relationship
We utilize a single sign-on program in our organization, and athenahealth doesn’t understand single...
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Relationship
athenahealth’s support is inconsistent, and there are days when it is pretty bad. Sometimes I have...
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Product
Most of our users like the workflow in the athenahealth system, especially the providers. I like...
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Loyalty
We transitioned to the athenahealth EHR, and it was the main option we looked at because we are an...
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Loyalty, Relationship, Operations
athenahealth absolutely gives us insights into the product's future. There are frequent webinars...
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Operations
I think the implementation went okay overall. We did our best. athenahealth sent a lot of staff down...
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Culture
I would tell someone starting with athenahealth that they have to negotiate the price with the...
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Product
I really like athenaClinicals. It is fast, simple, and easy to build, and we can find all the codes...
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Value
athenahealth used to give us free APIs, but now they want to charge for them, and that is nickel-and-diming....
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