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athenaClinicals Commentary
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Chris Clune
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User Commentary

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CIO

Loyalty, Product

Integration is the biggest thing that athenahealth could improve. It needs to be easier to put...

Oct 2024
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CIO

Relationship

athenahealth is very good at listening to us. They have a lot of customer-facing meetings either...

Oct 2024
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CIO

Loyalty, Product

If my organization were just an ambulatory practice, athenahealth's system would be at the top of...

Oct 2024
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CIO

Operations, Product, Value

I would buy athenaClinicals again. On its own, athenaClinicals is an excellent EMR. On the...

Oct 2024
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CIO

Loyalty, Product

If an organization has acute facilities and ambulatory facilities, athenaClinicals will put them at...

Oct 2024
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Director

Loyalty

The system would better meet our needs if athenahealth embedded population health data right into...

Oct 2024
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Director

Operations, Product

athenaClinicals is a solid product and a great EMR. For mass consumption practice, it must be one of...

Oct 2024
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Director

Relationship, Product

Improvements with athenaClinicals’ performance would be helpful. I had a bad experience with the...

Oct 2024
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Director

Relationship, Product

athenahealth has some work to do on the quality side of quality measures and quality reporting....

Oct 2024
||
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Director

Loyalty

Our entire health system is actually going to move to a different EHR. So our whole organization...

Oct 2024
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Director

Operations, Product

athenahealth's system is pretty easy to utilize. If someone has worked in an EHR before,...

Oct 2024
||
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Director

Product

athenahealth's chart-preparation tool is really great, but they don't have an easy report that we...

Oct 2024
||
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Director

Value

athenahealth does a pretty good job on costs. They charge what I would expect them to. So we don't...

Oct 2024
||
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Director

Product

There are functions in athenaClinicals, as with any EHR, that we wish would function differently....

Oct 2024
||
(0)
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Analyst/Coordinator

Product

We have a lot of trouble delegating rights to who is ordering. When providers go out of town, the...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

athenaClinicals has a lot of bells and whistles compared to a lot of other EMRs we work with....

Oct 2024
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Analyst/Coordinator

Product

athenaClinicals integrates pretty well with a lot of things. athenahealth has a lot of partner...

Oct 2024
||
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Analyst/Coordinator

Operations

I'm pretty satisfied with the quarterly upgrades. athenahealth usually vets things pretty well ahead...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

Since COVID-19, we have seen a dramatic decrease in the quality of frontline support when we call...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

When we get to the point where we are comfortable using athenaClinicals, it has got a lot of good...

Oct 2024
||
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Analyst/Coordinator

Product

athenaClinicals is really strong in document management. Everything that comes across is assigned an...

Oct 2024
||
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Analyst/Coordinator

Product

athenaClinicals offers the ability to add different templates that may not exist. There is...

Oct 2024
||
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CIO

Value

athenahealth's vision is aligned with their system being an ambulatory solution for big and small...

Sep 2024
||
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CIO

Product

In terms of integrations, we have seen that athenahealth is able to deliver more of what they commit...

Sep 2024
||
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CIO

Relationship

athenahealth's model is that they really want health providers and the health system not to worry...

Sep 2024
||
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Director

Product

athenahealth would certainly still be within our top considerations if we were hypothetically in the...

Sep 2024
||
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Director

Loyalty, Relationship, Product

athenahealth has come to the table more recently to try to get integration to where it needs to be,...

Sep 2024
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Director

Relationship

With athenahealth, I think the biggest thing is there are timelines that are ambitious and timelines...

Sep 2024
||
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Analyst/Coordinator

Relationship

athenahealth's support model is horrible. We put our case in, and it might sit a few days before it...

Sep 2024
||
(0)
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Analyst/Coordinator

Operations

I wasn't really impressed with athenahealth's implementation, but then that was what I did...

Sep 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Even after several years, athenahealth is still lacking in some functionalities. Some of the things...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

athenahealth does a good job of supporting integration and interoperability goals. athenaClinicals...

Sep 2024
||
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Analyst/Coordinator

Product

The providers like athenaClinicals. Everyone finds it relatively simple to work with, other than the...

Sep 2024
||
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Analyst/Coordinator

Value

I know athenahealth will charge us if we need a custom report written, and they will charge us a lot...

Sep 2024
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Analyst/Coordinator

Operations, Product

When athenahealth does their upgrades, they roll them out. The upgrades are usually pretty smooth....

Sep 2024
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Analyst/Coordinator

Operations

athenahealth has a number of online training offerings that are okay. Online training can be pretty...

Sep 2024
||
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Analyst/Coordinator

Product

athenaClinicals does in fact lack a few things I would like to see it have. I think that there are...

Sep 2024
||
(0)
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Analyst/Coordinator

Value

If it had been my money, I would have to say we didn't receive our money's worth, but it was not my...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

We have a CSM with athenahealth. Their scope is limited. As a matter of fact, there are things that...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

I would not buy athenaClinicals again. I have learned to live with it, but it would definitely not...

Sep 2024
||
(0)
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Director

Product

There are some specialties that lag behind from an interoperability standpoint in athenaClinicals....

Aug 2024
||
(0)
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Director

Culture, Relationship

It is really a matter of semantics regarding how things are labeled, but there is some confusion...

Aug 2024
||
(0)
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Director

Loyalty, Relationship, Product

athenahealth is getting there with all the other specialties, but they do not have clinical decision...

Aug 2024
||
(0)
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Director

Relationship

We have direct support from the CSM, who is phenomenal. But sometimes we discover things and have to...

Aug 2024
||
(0)
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Director

Product, Value

The tangible outcomes we are looking for beyond patient outcomes are ease of use and things tied to...

Aug 2024
||
(0)
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Director

Operations, Product

Sometimes our end users, specifically our physicians, question whether physicians at athenahealth...

Aug 2024
||
(0)
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Director

Value

athenahealth may not meet the agreed-upon timeline, but they do keep their promises when creating...

Aug 2024
||
(0)
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Director

Operations

The upgrades for athenaClinicals are systematically done, and athenahealth offers excellent training...

Aug 2024
||
(0)
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Physician

Product

athenahealth needs a better patient portal experience. They also need a better patient app. I think...

Jul 2024
||
(0)
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Physician

Product

I love how athenahealth takes feedback and inputs. They make that information real within the EMR....

Jul 2024
||
(0)
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Physician

Product

I would tell a peer that athenaClinicals is built with information on medications, interactions, and...

Jul 2024
||
(0)
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Director

Product

There are additional integrations athenahealth could do, and they could potentially even look into...

Jul 2024
||
(0)
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Director

Loyalty, Product

The product meets a lot of needs, but it doesn't meet all needs. There are other things that we can...

Jul 2024
||
(0)
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Director

Product

Whenever a technology vendor gets the ability to consolidate, they always say they can do something...

Jul 2024
||
(0)
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Director

Relationship

I have not heard any issues from our team with the support when they need to reach out to somebody...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Product

There is always room to grow and improve. Overall, I'm pleased, and the system is a quality product....

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

Sometimes the delivery of new technology is a little slower than I would like, but the vendor has...

Jul 2024
||
(0)
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Director

Value

athenahealth is not out of line with other EHR vendors when it comes to their charges. All EHR...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Operations

Prior to the pandemic, there was more of a push to get our people out to train with athenahealth's...

Jul 2024
||
(0)
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Manager

Loyalty

Until recently, the system's previsit process was notoriously horrible and didn't meet its purpose,...

Apr 2024
||
(0)
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Manager

Operations, Product

athenahealth is pretty proactive, and their system is easy for end users. It isn't overly...

Apr 2024
||
(0)
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Manager

Operations, Product

There are a lot of ways that athenahealth could improve their documentation so that providers...

Apr 2024
||
(0)
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Director

Product

We have to use another solution’s reports to get information, patient information, or trends on who...

Apr 2024
||
(0)
 Thank you  Helpful

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Director

Product, Value

I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...

Apr 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...

Apr 2024
||
(0)
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Director

Relationship, Operations

When athenahealth was here for the installation, we asked a question, and they still have not...

Apr 2024
||
(0)
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Director

Product, Value

athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...

Apr 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations, Product

I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...

Apr 2024
||
(0)
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Director

Product, Value

In athenaClinicals, we have to put the same orders in three different times. For order number one,...

Apr 2024
||
(0)
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Director

Product

We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...

Apr 2024
||
(0)
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Director

Operations, Product

In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...

Apr 2024
||
(0)
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Director

Operations, Product

As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...

Apr 2024
||
(0)
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Director

Product

I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...

Apr 2024
||
(0)
 Thank you  Helpful

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Director

Product

I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...

Apr 2024
||
(0)
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Director

Product

athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...

Apr 2024
||
(0)
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Director

Relationship, Product

With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...

Apr 2024
||
(0)
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Director

Product

In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...

Apr 2024
||
(0)
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Director

Product, Value

athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...

Apr 2024
||
(0)
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Director

Relationship, Operations, Product

athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...

Apr 2024
||
(0)
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Director

Operations

For training, athenahealth came and spent a week with us. They had department meetings once a day,...

Apr 2024
||
(0)
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Director

Operations

The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...

Apr 2024
||
(0)
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Director

Loyalty, Value

athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...

Apr 2024
||
(0)
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Director

Loyalty, Product

If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...

Apr 2024
||
(0)
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Manager

Operations, Product

Our staff loves athenaClinicals. It is just very user friendly. When new releases come out,...

Apr 2024
||
(0)
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Manager

Product

The only big problem that we have with athenaClinicals is integration with other systems at our...

Apr 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...

Apr 2024
||
(0)
 Thank you  Helpful

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Manager

Culture

athenahealth keeps their promises, but then we find out there are price tags to some of those promises....

Apr 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...

Apr 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...

Apr 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...

Mar 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

I have noticed that athenahealth is quick to respond when we submit things to them. I have created...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship, Value

athenahealth is doing a really good job these days. They are great at supporting our organization's...

Mar 2024
||
(0)
 Thank you  Helpful

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CIO

Product

athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenahealth's product should have more ability to integrate. We use an external system, and there...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

athenahealth is looking at some updates to their online check-in piece and the self-facing patient...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

athenahealth had some major issues with billing. The billing issues were really bad for a while....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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