athenaClinicals Commentary

Filtered view: (Health System Owned)

athenaClinicals is fairly easy to use. athenahealth is adding features that are being requested,...

athenahealth's support is okay, but if we are having an issue or need a change looked at, they're a...

There is more that athenaClinicals could do, but history has shown that athenahealth partners with...

I'd like to see athenaClinicals interface better with non-athenahealth EHRs. I'd also like to see...

We've been with athenahealth for so long, and we're such a large customer, so we do a lot of the...

athenahealth does phenomenally well on the revenue cycle side. We want the vendor to make the system...

athenahealth has improved significantly in terms of understanding that they need to develop and...

athenaClinicals is very simple and easy to understand. The GUI is very simple and straightforward....

The vendor has addressed every issue that we have had. Even if they take longer than normal, we...

athenaClinicals is very user friendly, and our providers are happy with it. However, athenahealth's...

athenaClinicals does well as an independent ambulatory solution. The vendor's support people are...

athenahealth gives great clinical support. If an issue is affecting patients, then we get all hands...

athenaClinicals is a solid, stable product. It is a little complex, but it works when users know how...

athenahealth keeps coming out with new things that are free and that replace something that we...

Some partners work well with athenaClinicals, but some things are a little more difficult or...

The main reason we are moving away from athenaClinicals is that we wanted to be on the same system...

athenaClinicals is very intuitive. In terms of searching for things in the system, it learns our...

athenahealth’s frontline support is what lacks the most. Our customer service managers are good, and...

athenaClinicals has its quirks, but overall, it functions well. Its biggest strength is the ease of...

There is a lack of knowledge in athenahealth’s customer support when we need things to be a certain...

athenahealth has a really cool training area we can go to and send staff members to if they need...

athenahealth could look at improving their actual reporting in athenaClinicals to be a little more...

athenahealth has a lot of work to do on their patient portal. We get a lot of patient complaints on...

I think athenahealth keeps promises. Some development timelines have gotten sidelined a little, but...

I would like to see a little more customization. I understand the system can't be fully...

athenahealth’s support is very inconsistent. Sometimes we can get great support from them. Other...

I would say I like the intuitiveness of athenaClinicals, at least on the clinical side. In the...

We have a customer satisfaction manager who is pretty good at looking into things when we report...

athenahealth does do updates in a timely manner, and as far as I'm aware, they keep their...

athenahealth's support is awful. A lot of the time, when we report a problem, the support people...