Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory EHR

athenaClinicals Commentary
Filtered view: (Health System Owned)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Ambulatory and Enterprise EMR Interoperability 2023: Are Deep Adopters Close to the Ideal?
Ambulatory and Enterprise EMR Interoperability 2023:
Are Deep Adopters Close to the Ideal?
March 2023
View Report
Midsize/Large Ambulatory EMR 2022: Healthcare Organizations’ Hierarchy of Needs
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Product

There are additional integrations athenahealth could do, and they could potentially even look into...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product meets a lot of needs, but it doesn't meet all needs. There are other things that we can...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Whenever a technology vendor gets the ability to consolidate, they always say they can do something...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have not heard any issues from our team with the support when they need to reach out to somebody...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is always room to grow and improve. Overall, I'm pleased, and the system is a quality product....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Sometimes the delivery of new technology is a little slower than I would like, but the vendor has...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

athenahealth is not out of line with other EHR vendors when it comes to their charges. All EHR...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Prior to the pandemic, there was more of a push to get our people out to train with athenahealth's...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Until recently, the system's previsit process was notoriously horrible and didn't meet its purpose,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

athenahealth is pretty proactive, and their system is easy for end users. It isn't overly...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There are a lot of ways that athenahealth could improve their documentation so that providers...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have to use another solution’s reports to get information, patient information, or trends on who...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When athenahealth was here for the installation, we asked a question, and they still have not...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

In athenaClinicals, we have to put the same orders in three different times. For order number one,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For training, athenahealth came and spent a week with us. They had department meetings once a day,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Our staff loves athenaClinicals. It is just very user friendly. When new releases come out,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The only big problem that we have with athenaClinicals is integration with other systems at our...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

athenahealth keeps their promises, but then we find out there are price tags to some of those promises....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have noticed that athenahealth is quick to respond when we submit things to them. I have created...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship, Value

athenahealth is doing a really good job these days. They are great at supporting our organization's...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenahealth's product should have more ability to integrate. We use an external system, and there...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

athenahealth is looking at some updates to their online check-in piece and the self-facing patient...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

athenahealth had some major issues with billing. The billing issues were really bad for a while....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We can get support from athenahealth, but their response time depends on how big our problem is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We absolutely love the fact that athena provides back-end billing support and support for all the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

The product does not have an inpatient engine, so we can't buy it if we are trying to have a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

athenahealth is good at not charging for every little thing, and they are up front if there is an...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Some of my doctors have mentioned that they don't like having to click from one thing to another to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

athenahealth assigns a customer service manager to each of their clients, so if we ever have a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We can integrate things with athenaClinicals, but the system is still basically HL7. athenahealth is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Operations, Product

We like the system's ease of use, functionality, and look and feel. If we ever decide to move to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

athenahealth's communication is pretty robust. They do a good job with their road maps. My only...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

When athenahealth says they are going to have an update, they have the update. However, a lot of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product, Value

There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

athenahealth does some things well and other things not so well. athenaClinicals is very easy to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

athenahealth has standard interfaces, and they are part of CommonWell, a health service information...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The design for athenaClinicals is straightforward. We had a provider recently join us who had used...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I would tell a friend about the product’s ease of access for end users, especially from a clinical...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Sometimes the timelines that are promised are not always delivered by athenahealth, and I don't know...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like the product to have more robustness around value-based care. That has been an area for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

athenaClinicals is much more user friendly and intuitive than other solutions, and the vendor makes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Defeating Clinician Burnout
29 September 21    |   Melanie Consolo
In an effort to help health systems combat clinician burnout and enhance wellness, KLAS held a panel during the Arch Collaborative Summit with 3 experts in the field.
Article
KLAS article icon
How Epic Is Working with the Arch Collaborative - Arch Summit 2021
27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
Article
KLAS article icon
Nurse Onboarding: Starting with Success in Mind
20 August 21    |   Dylan Kettering
I was intrigued by an Arch Collaborative Summit breakout session where Franciscan Health shared how they created a training program for their nursing staff.
Article
KLAS article icon
Physician Burnout and Virtual Scribes - Arch Collaborative Summit
28 July 21    |   Dylan Kettering
During the recent Arch Collaborative Summit, UW Health and AQuity Solutions presented on their partnership that addressed the administrative burden on physicians.
View All Reports
Related Reports
Performance
KLAS article icon
Midsize/Large Ambulatory EMR 2022
05 July 22    |   Aaron Gleave and Alex McIntosh
Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor.
Performance
KLAS article icon
Comprehensive Ambulatory Platforms 2021
16 December 21    |   Aaron Gleave and Alex McIntosh
Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​