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athenaClinicals Commentary
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Chris Clune
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User Commentary

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Manager

Loyalty

Until recently, the system's previsit process was notoriously horrible and didn't meet its purpose,...

Apr 2024
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Manager

Operations, Product

athenahealth is pretty proactive, and their system is easy for end users. It isn't overly...

Apr 2024
||
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Manager

Operations, Product

There are a lot of ways that athenahealth could improve their documentation so that providers...

Apr 2024
||
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Director

Product

We have to use another solution’s reports to get information, patient information, or trends on who...

Apr 2024
||
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Director

Product, Value

I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...

Apr 2024
||
(0)
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Director

Relationship

If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...

Apr 2024
||
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Director

Relationship, Operations

When athenahealth was here for the installation, we asked a question, and they still have not...

Apr 2024
||
(0)
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Director

Product, Value

athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...

Apr 2024
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Director

Relationship, Operations, Product

I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...

Apr 2024
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(0)
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Director

Product, Value

In athenaClinicals, we have to put the same orders in three different times. For order number one,...

Apr 2024
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Director

Product

We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...

Apr 2024
||
(0)
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Director

Operations, Product

In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...

Apr 2024
||
(0)
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Director

Operations, Product

As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...

Apr 2024
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(0)
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Director

Product

I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...

Apr 2024
||
(0)
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Director

Product

I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...

Apr 2024
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(0)
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Director

Product

athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...

Apr 2024
||
(0)
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Director

Relationship, Product

With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...

Apr 2024
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Director

Product

In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...

Apr 2024
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(0)
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Director

Product, Value

athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...

Apr 2024
||
(0)
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Director

Relationship, Operations, Product

athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...

Apr 2024
||
(0)
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Director

Operations

For training, athenahealth came and spent a week with us. They had department meetings once a day,...

Apr 2024
||
(0)
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Director

Operations

The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...

Apr 2024
||
(0)
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Director

Loyalty, Value

athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...

Apr 2024
||
(0)
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Director

Loyalty, Product

If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...

Apr 2024
||
(0)
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Manager

Operations

Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...

Apr 2024
||
(0)
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Manager

Culture

athenahealth keeps their promises, but then we find out there are price tags to some of those promises....

Apr 2024
||
(0)
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Manager

Relationship

One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...

Apr 2024
||
(0)
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Manager

Relationship

I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...

Apr 2024
||
(0)
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Manager

Relationship, Product

athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship, Product

athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

I have noticed that athenahealth is quick to respond when we submit things to them. I have created...

Mar 2024
||
(0)
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CIO

Culture, Relationship, Value

athenahealth is doing a really good job these days. They are great at supporting our organization's...

Mar 2024
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(0)
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CIO

Product

athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...

Jan 2024
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(0)
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CIO

Culture, Relationship

athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...

Jan 2024
||
(0)
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Director

Relationship

athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...

Dec 2023
||
(0)
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Director

Operations, Product

I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...

Dec 2023
||
(0)
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Director

Product

athenahealth's product should have more ability to integrate. We use an external system, and there...

Dec 2023
||
(0)
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Director

Product

To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...

Dec 2023
||
(0)
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Director

Loyalty

athenahealth is looking at some updates to their online check-in piece and the self-facing patient...

Dec 2023
||
(0)
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Director

Culture, Relationship, Product

athenahealth had some major issues with billing. The billing issues were really bad for a while....

Dec 2023
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(0)
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CIO

Relationship, Product

athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...

Oct 2023
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(0)
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CIO

Product

athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...

Oct 2023
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(0)
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CIO

Product

athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...

Oct 2023
||
(0)
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CIO

Operations, Product

The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...

Oct 2023
||
(0)
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Director

Relationship

We can get support from athenahealth, but their response time depends on how big our problem is...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Product

athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...

Oct 2023
||
(0)
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CIO

Relationship, Product

athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...

Oct 2023
||
(0)
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CIO

Product

I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...

Oct 2023
||
(0)
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CIO

Relationship, Product

We absolutely love the fact that athena provides back-end billing support and support for all the...

Oct 2023
||
(0)
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Director

Product

athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...

Oct 2023
||
(0)
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Director

Product, Value

The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Product

We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...

Oct 2023
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Product, Value

The product does not have an inpatient engine, so we can't buy it if we are trying to have a...

Oct 2023
||
(0)
 Thank you  Helpful

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CIO

Culture, Value

athenahealth is good at not charging for every little thing, and they are up front if there is an...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product

Some of my doctors have mentioned that they don't like having to click from one thing to another to...

Oct 2023
||
(0)
 Thank you  Helpful

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COO

Relationship

athenahealth assigns a customer service manager to each of their clients, so if we ever have a...

Sep 2023
||
(0)
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COO

Operations, Product

athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...

Sep 2023
||
(0)
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CIO

Product, Product, Product

We can integrate things with athenaClinicals, but the system is still basically HL7. athenahealth is...

Aug 2023
||
(0)
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CIO

Loyalty, Loyalty, Loyalty, Operations, Operations, Operations, Product, Product, Product

We like the system's ease of use, functionality, and look and feel. If we ever decide to move to...

Aug 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship, Relationship, Relationship

athenahealth's communication is pretty robust. They do a good job with their road maps. My only...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations, Product

When athenahealth says they are going to have an update, they have the update. However, a lot of...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Relationship

athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product, Value

There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

athenahealth does some things well and other things not so well. athenaClinicals is very easy to...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

athenahealth has standard interfaces, and they are part of CommonWell, a health service information...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The design for athenaClinicals is straightforward. We had a provider recently join us who had used...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...

Aug 2023
||
(0)
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Director

Operations, Product

I would tell a friend about the product’s ease of access for end users, especially from a clinical...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Sometimes the timelines that are promised are not always delivered by athenahealth, and I don't know...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like the product to have more robustness around value-based care. That has been an area for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

athenaClinicals is much more user friendly and intuitive than other solutions, and the vendor makes...

Aug 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Product, Value

athenaClinicals is a bit of a double-edged sword. It is an application that athenahealth maintains...

Jul 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

There are a lot of required workflows that are clunky in athenaClinicals. That functionality doesn't...

Jul 2023
||
(0)
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VP/Other Executive

Value

We pay per provider per month. The product is well worth every penny we pay per month for each...

Jul 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Relationship, Product

athenahealth doesn't have anything embedded that helps with clinical decision support, although they...

Jul 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

We have a direct line to our customer service representative, and the team that is assigned to us is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

athenahealth is pretty good at keeping promises; athenahealth is better than some other vendors I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

athenaClinicals does not talk to our inpatient EMR, which is an older system. But when we get a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

athenahealth’s problem is the inbox. The biggest challenge is figuring out how to have useful,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

We have to switch our inpatient system because we are on an old EMR, so a decision needs to be made...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There were some pretty big mishaps in the last year with some of the updates that we had to go...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We do not allow athenahealth to do our training. We do it ourselves because the modules that are...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have very rarely had any significant downtime. If we have downtime, it usually lasts minutes, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product, Value

With all EMRs, including athenaClinicals, doctors take quite a bit of time. It would be a major time...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

With this latest upgrade, athenaClinicals’ ease of use has gotten a little challenging. Sometimes it...

May 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Relationship, Product, Value

athenahealth is always tweaking different processes within athenaClinicals to save time, energy, and...

May 2023
||
(0)
 Thank you  Helpful

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