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athenaClinicals Commentary
Filtered view: (Health System Owned)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I think the billing is going to be a lot the same across the board, regardless of the vendor. The...
I have a thing that has been sitting with the athenahealth development team for a long time. I'd...
My major beef with athenahealth has always been their support model, and they seem to be working on...
I still have some beef with athenahealth on the configuration side because it's not very flexible....
It's kind of funny because I remember hearing initially that things were going to be so much better...
In terms of solution capabilities with athenaClinicals, I haven't had anybody call me and ask to get...
The one thing we purchased from athenahealth that, from our perspective, hasn't really been worth it...
With athenahealth, there has been an interesting change, although there have been a couple of...
We moved our oncology practice to another vendor's EHR because it has an oncology module, which...
There are a few things that athenahealth could open themselves up to. It’s really more around...
athenahealth’s support is very accessible and good. They're very responsive. They're top notch. They...
The biggest strengths of athenaClinicals are ease of implementation, ease of data sharing for...
athenaClinicals is fairly easy to use. athenahealth is adding features that are being requested,...
athenahealth's support is okay, but if we are having an issue or need a change looked at, they're a...
There is more that athenaClinicals could do, but history has shown that athenahealth partners with...
I'd like to see athenaClinicals interface better with non-athenahealth EHRs. I'd also like to see...
We've been with athenahealth for so long, and we're such a large customer, so we do a lot of the...
athenahealth does phenomenally well on the revenue cycle side. We want the vendor to make the system...
athenahealth has improved significantly in terms of understanding that they need to develop and...
athenaClinicals is very simple and easy to understand. The GUI is very simple and straightforward....
The vendor has addressed every issue that we have had. Even if they take longer than normal, we...
athenaClinicals is very user friendly, and our providers are happy with it. However, athenahealth's...
athenaClinicals does well as an independent ambulatory solution. The vendor's support people are...
athenahealth gives great clinical support. If an issue is affecting patients, then we get all hands...
athenaClinicals is a solid, stable product. It is a little complex, but it works when users know how...
athenahealth keeps coming out with new things that are free and that replace something that we...
Some partners work well with athenaClinicals, but some things are a little more difficult or...
The main reason we are moving away from athenaClinicals is that we wanted to be on the same system...
athenaClinicals is very intuitive. In terms of searching for things in the system, it learns our...
athenahealth’s frontline support is what lacks the most. Our customer service managers are good, and...
athenaClinicals has its quirks, but overall, it functions well. Its biggest strength is the ease of...
There is a lack of knowledge in athenahealth’s customer support when we need things to be a certain...
athenahealth has a really cool training area we can go to and send staff members to if they need...
athenahealth could look at improving their actual reporting in athenaClinicals to be a little more...
athenahealth has a lot of work to do on their patient portal. We get a lot of patient complaints on...
Commentary Summary
Comment Type Breakout