athenaClinicals Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
athenahealth gives great clinical support. If an issue is affecting patients, then we get all hands...
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Operations, Product
athenaClinicals is a solid, stable product. It is a little complex, but it works when users know how...
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Relationship, Value
athenahealth keeps coming out with new things that are free and that replace something that we...
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Relationship
The web support ticketing solution is very frustrating. I submitted a ticket asking somebody on...
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Product
Our dental system, which is integrated with athenaOne, wasn't fully integrated. It is not that...
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Relationship, Product
A lot of times, we get alerts from athenahealth that don't mean anything. The alerts just say that...
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Loyalty, Value
For the next several years, we will still be on athenaClinicals. It is way too expensive to switch...
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Operations
athenahealth provides a ton of videos that we can go out and look at and review. They also offer...
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Product
We actually have too much information coming in, and that is the problem. With the type of facility...
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Value
Everything we want outside of what is not in the base package has a cost. athenahealth tries to...
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Product
Some partners work well with athenaClinicals, but some things are a little more difficult or...
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Loyalty
The main reason we are moving away from athenaClinicals is that we wanted to be on the same system...
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Product
athenaClinicals is very intuitive. In terms of searching for things in the system, it learns our...
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Relationship
athenahealth’s frontline support is what lacks the most. Our customer service managers are good, and...
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Loyalty, Product
If we had to make the decision again, we would probably stick with athenahealth. For the specialty...
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Relationship
athenahealth’s support has gotten better over the years, and they are very good and proactive with...
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Relationship, Product
Sometimes, athenahealth will make a change to the way that the application looks, and it won't be...
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Product
athenaClinicals could probably improve a bit with some AI functionality, like the ability to use...
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Loyalty, Product
We went to the athenahealth EHR system and are continuing to review workflows and processes to...
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Product
I like athenahealth’s quality reporting aspects, like the management of the data in terms of doing...
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Product, Value
I like athenaClinicals. It works really well for me in terms of data organization, note writing, and...
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Product
I used to have another EHR, but athenahealth has such a better one. I wouldn't consider any vendor...
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Operations, Product
athenaClinicals is easy for people to learn. As we bring on new providers or groups that have not...
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Product
athenaClinicals is aesthetically pleasing; it eases the user just by looking at it. It doesn't look...
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Value
There is an additional fee with athenahealth's ambient AI solution. Our providers would like that...
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Product
I would like to see improvements in the Interface Message Queue Manager. That is where athenahealth...
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Loyalty, Product, Value
Our organization has realized specific and tangible benefits by using multiple offerings from...
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Culture, Product
athenaClinicals is great. The vendor didn't oversell or underdeliver anything. The system is what it...
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Relationship
We have been a client of athenahealth for a long time, and we meet with their executive team...
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Product
athenaClinicals has a few shortcomings, like its interoperability, timeline adherence, and project...
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Loyalty, Product
athenaClinicals has a smaller footprint in our environment. However, we are quite big fans of...
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Loyalty
If athenahealth will work for an organization, they should go with athenaClinicals because it will...
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Relationship
athenahealth is very flexible and is a customer-service-centric vendor. When we need a solution,...
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Loyalty, Product
One thing that athenahealth could do over the next year that would drive satisfaction would be to...
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Product
We push the BI from athenaClinicals directly to Power BI from Microsoft. At a higher level, Power BI...
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Relationship
athenahealth does not keep all promises related to the timeliness of fixing issues. They say that...
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Relationship, Operations
We work a lot on integrations. We do a lot of expansion work with athenahealth. Their project...
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Culture, Value
We have visible charges from athenahealth for new products that have an add-on charge. There are...
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Value
athenahealth doesn't charge for every little thing, but if an organization wants to make the system...
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Culture, Product
athenaClinicals works the way athenahealth promoted it to back when we first bought it. The vendor's...
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Loyalty, Relationship
athenahealth is getting bigger and bigger. Working with them used to be like taking a speedboat and...
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Product
athenahealth could improve medical-necessity checking. Right now, if a provider orders an imaging...
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Loyalty, Product
When it comes to interoperability, athenahealth is getting there. The interoperability from an...
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Relationship
I can go to a pretty high level in athenahealth, but I don't go to any level. I can go to the...
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Relationship, Product
athenahealth could help our workflow with the clinical decision support that is maintained by...
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Product
One thing we do use on the athenahealth application that is relatively new and has really proved to...
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Operations
We handle all of our own implementations. We don't let athenahealth do those. All the vendor does is...
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Relationship
We have a very good relationship with our CSM. They are very good at keeping us current on...
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Product
With athenaClinicals, there is no option with upgrades. Users either are current or are not.
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Operations
With athenaClinicals, every time the vendor has a release, there is ongoing training. They have as...
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Product, Value
We add quite a few new providers regularly, and after the new providers use athenaClinicals, I...
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Relationship
With athenahealth, we have two pathways for support. We have a relationship manager we meet with...
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Relationship
athenahealth is a fantastic partner. We meet with them all the time, and we do all kinds of things...
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Relationship, Product
The benefit of using athenaClinicals is that we have a single integrated platform. Because the...
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Relationship, Product
We are not done with healthcare IT. We have so much more to do. athenahealth is a good partner. They...
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Product, Value
I'm a big fan of athenahealth. By being able to bundle athenahealth products, we are able to have a...
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Loyalty, Relationship, Product
athenaClinicals is good, but there is room for improvement for sure. We have been really pushing...
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Relationship
We hear from athenahealth about a lot of things that are on their road map, and we see things on...
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Relationship
athenahealth does engage with us and understand where our pain points are. A lot of times, despite...
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Product
Interoperability is a struggle with athenaClinicals. To be fair to athenahealth, some of the issues...
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Product
I think some areas of improvement would be the vendor's patient portal and patient app. I would also...
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Loyalty
If I were part of an outpatient clinic and not affiliated with a hospital, I would choose...
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Relationship, Product
I think the vendor is doing a lot. They are good with continuity of care devices and certain data. I...
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Product
I like the simplicity of athenaClinicals. The flow is simple. athenahealth is what I know, and I do...
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Product
We use third-party solutions in place of offerings from athenahealth due to provider preference,...
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Product
We spend a lot of time making clicks in athenaClinicals. athenahealth could minimize the amount of...
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Relationship, Operations
athenahealth is behind the game on getting electronic check-in. They offer things, but they are just...
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Relationship
Our first line at athenahealth is obviously customer service. We have an assigned representative who...
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Relationship, Product
There is no EMR that reduces pain points. Also, I have never talked to athenahealth’s executives.
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Operations
athenahealth seems to be very good at providing detailed training. athenahealth doesn’t charge extra...
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Relationship
We sometimes say that athenahealth is like a black hole because if we escalate something, they just...
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Operations
When athenahealth does upgrades, our team gets the upgrade notes, and we go through a discussion a...
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Loyalty, Product
I don't believe there is one EHR vendor out there that is marching into the future the way they...
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Loyalty, Product
We use third parties in several areas instead of athenahealth's solutions. athenahealth tends to...
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Value
Everybody is trying to get the best deal, and we don’t feel like we get cheated by athenahealth....
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Product
Of the current athenahealth solutions we use, we use some of the solutions out of necessity just...
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Operations, Product
athenaClinicals is a very easy product to learn. We implement each of our implementations pretty...
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Loyalty
If we were looking for a new EHR vendor, I think that everybody would want to switch to Epic. All of...
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Operations
athenahealth doesn't offer very much hands-on training. They just go with self-training.
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Product, Value
athenaClinicals is a user-friendly system that isn't hard for new providers and staff members to...
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Product
athenaClinicals' reporting functionality is a bit difficult in the system unless we purchase an...
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Relationship, Product
athenahealth is pretty good in the clinical space. My only real issue with athenahealth in the...
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Product, Value
athenahealth has a very good outpatient product on the clinical side but doesn't have an inpatient...
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Relationship
athenahealth is constantly updating the system, and they take feedback from me for that. I can write...
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Loyalty, Product
Our providers really like using athenaClinicals for medical visits. Also, our behavioral health...
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Product
There is no way to do things for one of our specialties in athenaClinicals, so we had to get...
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Loyalty, Operations
Part of our issue in athenaPractice was that we overcustomized a lot of things, and that made it...
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Operations
athenahealth has a lot of training modules that we can watch and training sessions that we can sign...
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Culture, Relationship, Product
One struggle that we have had with athenahealth has been with billing. We have had a lot of...
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Relationship, Product
There are some things that we would like to modify in athenaClinicals that have to be agreed upon by...
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Relationship
I interact with athenahealth at the same level as most other users. Other vendors have a slight edge...
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Culture, Value
Upgrades for athenaClinicals are quite seamless. athenahealth basically charges us based on a...
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Product
I would pick athenahealth's system over other EMRs. I still like athenaClinicals a lot after several...
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Value
athenahealth used to give us free APIs, but now they want to charge for them, and that is nickel-and-diming....
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