athenaClinicals Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
athenahealth has a very good outpatient product on the clinical side but doesn't have an inpatient...
Login or Create an Account to see details.
Relationship
athenahealth is constantly updating the system, and they take feedback from me for that. I can write...
Login or Create an Account to see details.
Loyalty, Product
Our providers really like using athenaClinicals for medical visits. Also, our behavioral health...
Login or Create an Account to see details.
Product
There is no way to do things for one of our specialties in athenaClinicals, so we had to get...
Login or Create an Account to see details.
Loyalty, Operations
Part of our issue in athenaPractice was that we overcustomized a lot of things, and that made it...
Login or Create an Account to see details.
Operations
athenahealth has a lot of training modules that we can watch and training sessions that we can sign...
Login or Create an Account to see details.
Culture, Relationship, Product
One struggle that we have had with athenahealth has been with billing. We have had a lot of...
Login or Create an Account to see details.
Relationship, Product
There are some things that we would like to modify in athenaClinicals that have to be agreed upon by...
Login or Create an Account to see details.
Relationship
I interact with athenahealth at the same level as most other users. Other vendors have a slight edge...
Login or Create an Account to see details.
Culture, Value
Upgrades for athenaClinicals are quite seamless. athenahealth basically charges us based on a...
Login or Create an Account to see details.
Product
I would pick athenahealth's system over other EMRs. I still like athenaClinicals a lot after several...
Login or Create an Account to see details.
Value
athenahealth used to give us free APIs, but now they want to charge for them, and that is nickel-and-diming....
Login or Create an Account to see details.
Operations
There isn't much training. athenahealth sends out release notes, and that is all we get. To be fair,...
Login or Create an Account to see details.
Culture, Loyalty
The product works as advertised mostly. athenaClinicals is not bad. I would tell others they should...
Login or Create an Account to see details.
Relationship
Proactivity from athenahealth is nonexistent. They never reach out to us and tell us what we need to...
Login or Create an Account to see details.
Culture, Product
We have to keep buying bolt-ons. We have to keep adding on other products because athenaClinicals is...
Login or Create an Account to see details.
Value
We are looking to athenahealth right now to help us optimize the EHR side with some better training...
Login or Create an Account to see details.
Relationship, Operations
Generally, whenever athenahealth puts some type of update on their road map, it comes to fruition at...
Login or Create an Account to see details.
Operations, Product
Whenever I have new providers that come in that have used other EMR systems, they are able to adapt...
Login or Create an Account to see details.
Loyalty
My recommendation to athenahealth is just to make a bigger push toward quality, and they are...
Login or Create an Account to see details.
Operations
athenahealth has a really good system for upgrades. But we have gone through a lot of growth, and...
Login or Create an Account to see details.
Relationship, Operations
We have an ongoing development road map with athenahealth, and they are responsive to it. Their lead...
Login or Create an Account to see details.
Loyalty, Relationship, Product
athenahealth had a hospital product, and they tried to compete in the acute care space. Ever since...
Login or Create an Account to see details.
Product
Like with any system that has been around this long, there is a lot of legacy baggage for end users...
Login or Create an Account to see details.
Loyalty
We selected athenahealth's system because it was the sweet spot for an organization like ours. The...
Login or Create an Account to see details.
Relationship
athenahealth has always handled the usual 90% of clients, but specialties have always been a unique...
Login or Create an Account to see details.
Product
We are happy with athenaClinicals. It is easy to use and intuitive, unlike other systems from...
Login or Create an Account to see details.
Product, Value
athenahealth does a good job right now with being aligned with our patient engagement goals. We are...
Login or Create an Account to see details.
Loyalty, Value
athenahealth partners with Nuance and already uses their system, and there is some integration. That...
Login or Create an Account to see details.
Loyalty
Our local athenahealth representative showed me some new features that look interesting, and those...
Login or Create an Account to see details.
Operations, Product
The system is so robust. It is a billing and clinical system, and it has lots of interfaces hooked...
Login or Create an Account to see details.
Relationship
I have stopped calling athenahealth because it is hard for me to relay an issue to the tier-one...
Login or Create an Account to see details.
Product, Value
athenaClinicals is probably the easiest EMR I have ever seen. Our ability to document things...
Login or Create an Account to see details.
Relationship, Product
We are very quick to get an alert via email if there is a system outage or something impacting...
Login or Create an Account to see details.
Relationship, Product
One of athenahealth's specialty flowsheets is not very good. We use a third-party company for that....
Login or Create an Account to see details.
Loyalty, Relationship
We actually have a road-map meeting with athenahealth regularly that kind of shows what is on the...
Login or Create an Account to see details.
Relationship
When the vendor says they are going to implement a fix or change something in the system, they make...
Login or Create an Account to see details.
Loyalty, Product, Value
If we were on the market for a solution, our first consideration would be probably from...
Login or Create an Account to see details.
Loyalty, Product
Integration is the biggest thing that athenahealth could improve. It needs to be easier to put...
Login or Create an Account to see details.
Relationship
athenahealth is very good at listening to us. They have a lot of customer-facing meetings either...
Login or Create an Account to see details.
Loyalty, Product
If my organization were just an ambulatory practice, athenahealth's system would be at the top of...
Login or Create an Account to see details.
Operations, Product, Value
I would buy athenaClinicals again. On its own, athenaClinicals is an excellent EMR. On the...
Login or Create an Account to see details.
Loyalty, Product
If an organization has acute facilities and ambulatory facilities, athenaClinicals will put them at...
Login or Create an Account to see details.
Product
I feel like athenaClinicals could show a little more about medication history and refills available...
Login or Create an Account to see details.
Relationship
athenahealth does not always keep all promises. There are some issues with support and getting ahold...
Login or Create an Account to see details.
Product
athenaClinicals works pretty well. It is where we get all of our other data. It is pretty well laid...
Login or Create an Account to see details.
Loyalty, Product
athenaClinicals is effective. It is more effective with our ambient speech product. So, I would be...
Login or Create an Account to see details.
Relationship, Product
athenahealth recently redid one of their flow sheets, and it has been tough for some users.
Login or Create an Account to see details.
Loyalty, Product
If we went to the market for an EHR vendor, we would stick with athenahealth because their system is...
Login or Create an Account to see details.
Relationship
athenahealth is less proactive in alerting us to major workflow changes. A lot of the time they will...
Login or Create an Account to see details.
Loyalty, Operations
Part of the sell with us moving to athenaOne was that it wouldn’t be a big deal to bring in our old...
Login or Create an Account to see details.
Product, Value
We moved to athenaOne, and we were supposed to be able to scan our vaccine labels. We have to put in...
Login or Create an Account to see details.
Loyalty
athenaOne will alert us when certain things need to be done. We are just getting to the stage now...
Login or Create an Account to see details.
Operations
The transition to athenaOne was a nightmare. It was horrendous. The training that we had was so...
Login or Create an Account to see details.
Loyalty
If I were to make a choice about what EHR to go with, I would look long and hard for another...
Login or Create an Account to see details.
Loyalty, Product
I believe that athenahealth is going to grandfather athenaClinicals. They stopped making...
Login or Create an Account to see details.
Loyalty
The system would better meet our needs if athenahealth embedded population health data right into...
Login or Create an Account to see details.
Operations, Product
athenaClinicals is a solid product and a great EMR. For mass consumption practice, it must be one of...
Login or Create an Account to see details.
Product
We have a lot of trouble delegating rights to who is ordering. When providers go out of town, the...
Login or Create an Account to see details.
Product
athenaClinicals has a lot of bells and whistles compared to a lot of other EMRs we work with....
Login or Create an Account to see details.
Product
athenaClinicals integrates pretty well with a lot of things. athenahealth has a lot of partner...
Login or Create an Account to see details.
Operations
I'm pretty satisfied with the quarterly upgrades. athenahealth usually vets things pretty well ahead...
Login or Create an Account to see details.
Relationship
Since COVID-19, we have seen a dramatic decrease in the quality of frontline support when we call...
Login or Create an Account to see details.
Operations
When we get to the point where we are comfortable using athenaClinicals, it has got a lot of good...
Login or Create an Account to see details.
Product
athenaClinicals is really strong in document management. Everything that comes across is assigned an...
Login or Create an Account to see details.
Product
athenaClinicals offers the ability to add different templates that may not exist. There is...
Login or Create an Account to see details.
Product
athenaClinicals is running as designed. It is not perfect. Nothing is. There is always room for...
Login or Create an Account to see details.
Loyalty, Product
There are instances of downtime that impact athenaClinicals, and we don't really get root cause...
Login or Create an Account to see details.
Relationship
athenahealth is pretty decent at keeping promises with the releases, and they also provide a product...
Login or Create an Account to see details.
Value
athenahealth's vision is aligned with their system being an ambulatory solution for big and small...
Login or Create an Account to see details.
Product
In terms of integrations, we have seen that athenahealth is able to deliver more of what they commit...
Login or Create an Account to see details.
Relationship
athenahealth's model is that they really want health providers and the health system not to worry...
Login or Create an Account to see details.
Loyalty, Product
Because of the unique structure of our organization, we break every system we touch. No system is...
Login or Create an Account to see details.
Relationship
We have an assigned account representative from athenahealth. Whenever we have an issue, we enter a...
Login or Create an Account to see details.
Product
athenaClinicals is the industry standard in terms of how we do interconnections. The system does a...
Login or Create an Account to see details.
Operations
When we compare athenaClinicals to other EMRs in terms of the training, nearly all of the staff...
Login or Create an Account to see details.
Product
athenahealth would certainly still be within our top considerations if we were hypothetically in the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
athenahealth has come to the table more recently to try to get integration to where it needs to be,...
Login or Create an Account to see details.
Relationship
With athenahealth, I think the biggest thing is there are timelines that are ambitious and timelines...
Login or Create an Account to see details.
Product
There are some specialties that lag behind from an interoperability standpoint in athenaClinicals....
Login or Create an Account to see details.
Culture, Relationship
It is really a matter of semantics regarding how things are labeled, but there is some confusion...
Login or Create an Account to see details.
Loyalty, Relationship, Product
athenahealth is getting there with all the other specialties, but they do not have clinical decision...
Login or Create an Account to see details.
Relationship
We have direct support from the CSM, who is phenomenal. But sometimes we discover things and have to...
Login or Create an Account to see details.
Product, Value
The tangible outcomes we are looking for beyond patient outcomes are ease of use and things tied to...
Login or Create an Account to see details.
Operations, Product
Sometimes our end users, specifically our physicians, question whether physicians at athenahealth...
Login or Create an Account to see details.
Value
athenahealth may not meet the agreed-upon timeline, but they do keep their promises when creating...
Login or Create an Account to see details.
Operations
The upgrades for athenaClinicals are systematically done, and athenahealth offers excellent training...
Login or Create an Account to see details.
Product
The feedback that we have gotten from our providers about athenaClinicals has been that it isn't...
Login or Create an Account to see details.
Operations, Product
The reports in athenaClinicals have been helpful because we can access them on the spot. A lot of...
Login or Create an Account to see details.
Operations, Product
With athenahealth, they use a SaaS model, so upgrades just get pushed to us. They give us a...
Login or Create an Account to see details.
Loyalty
We are sticking with athenaClinicals for the long term because there are leading organizations in...
Login or Create an Account to see details.
Product
athenahealth needs a better patient portal experience. They also need a better patient app. I think...
Login or Create an Account to see details.
Product
I love how athenahealth takes feedback and inputs. They make that information real within the EMR....
Login or Create an Account to see details.
Product
I would tell a peer that athenaClinicals is built with information on medications, interactions, and...
Login or Create an Account to see details.
Relationship, Product
As part of athenahealth's application, they have an Interface message queue manager. I would like to...
Login or Create an Account to see details.
Product
athenahealth’s upgrades have been pretty good lately. There have been hardly any problems. There are...
Login or Create an Account to see details.
Relationship
Part of what makes athenahealth difficult is their support. But it has improved in the last year. We...
Login or Create an Account to see details.
​
Featured Report
Preferences