athenaClinicals Comments
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Current Time Inside Cache Tag Helper: 9/22/2020 4:22:35 AM and Model.EvProductId = 59267

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User Commentary

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CEO/President

Future Outlook

We would like to get rid of athena and some of our other vendors and have one EMR. We are looking...

Aug 2020
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CEO/President

Functionality and Upgrades

The system has met our needs. It has helped us get by in terms of getting good data from the ACO....

Aug 2020
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VP/Other Executive

Technology

athenahealth is a good group, and they do a good job. I still feel that a number of their processes...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

People that have athenaClinicals aren't going to change, but there is just a lot of clicking that...

Aug 2020
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Director

Functionality and Upgrades

I would not give the vendor a high rating for delivering new technology to meet our needs because of...

Jul 2020
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Director

Other Observations & Comments

The vendor has a telemedicine solution in beta testing that we can participate in, but the vendor...

Jul 2020
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Physician

Functionality and Upgrades

I have gotten pretty good at changing platforms, but the change to athenaClinicals has been the most...

Jun 2020
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Physician

Functionality and Upgrades

When I first started with athenahealth, the CEO said that all EMRs were bad and that he wanted...

Jun 2020
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Physician

Future Outlook

athenaClinicals is part of my end-of-the-road plans. I won’t make a change before I retire.

Jun 2020
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Physician

ROI / Cost (care and feeding)

One of the things that attracted us to athenahealth was the fact that they don’t nickel-and-dime. We...

Jun 2020
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Physician

Functionality and Upgrades

athenahealth rolls out technology that is half baked and doesn’t work well. Getting all the bugs out...

Jun 2020
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Physician

Relationship

If I am having a problem with athenaClinicals, it is usually while I am dealing with a patient. The...

Jun 2020
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Physician

Future Outlook

I am getting my money’s worth with athenahealth because when I signed up, the vendor charged me a...

Jun 2020
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Physician

Implementation and Training

Whether people start from scratch with an EMR or move from one to another, there is a period where...

Jun 2020
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Physician

Functionality and Upgrades

End users are never consulted for any platforms. There are three pillars of EMRs, and one is...

Jun 2020
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Physician

Functionality and Upgrades

A lot of things in an EMR are redundant, and some things are just plain incorrect. Another big...

Jun 2020
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VP/Other Executive

Service and Support

athena embedded a FaceTime application into their mobile version of athenaClinicals for the...

May 2020
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VP/Other Executive

Relationship

In our experience working with athena, they keep all their promises. athena tells us what they can...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

athena has to make money, so they have to charge for their services and applications, but they are...

May 2020
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VP/Other Executive

Interfacing and Integration

athenaClinicals really does work well. It supports our integration goals very well. And it is easy...

May 2020
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VP/Other Executive

Service and Support

We are lucky with athena’s support. Everybody is different in athena. If we talk to enterprise...

May 2020
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VP/Other Executive

Relationship

We never want to say that the platform is perfect. But we would very likely recommend the system....

May 2020
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Manager

Interfacing and Integration

There are moments where athenahealth could do a better job of doing certain things when it comes to...

May 2020
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Manager

Relationship

athenahealth strives to meet our needs. We are a very large and complex organization, so sometimes...

May 2020
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Manager

Service and Support

athenahealth tries to be on the cutting edge, meet the needs of the doctors, and improve the...

May 2020
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Manager

ROI / Cost (care and feeding)

We get what we pay for. I don’t know all of our contractual details, but based on the amount of work...

May 2020
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Manager

Functionality and Upgrades

I am notorious for saying that, if it were up to me, I would have everybody on athenaClinicals. I...

May 2020
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CIO

ROI / Cost (care and feeding)

On the clinical side, the physicians really like athenaClinicals. It is a very good product and is...

Apr 2020
(1)
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CIO

ROI / Cost (care and feeding)

If the decision were up to me, I would change out athenaClinicals because it is expensive. Our...

Apr 2020
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CIO

Other Observations & Comments

athenahealth is now owned by some investment outfit. I am not sure what they are going to do to the...

Apr 2020
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Director

Functionality and Upgrades

I like that athenaClinicals is cloud based. I can access the system from anywhere as long as I have...

Apr 2020
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Director

ROI / Cost (care and feeding)

I wish that athenahealth would build their own bolt-on systems for the EMR or at least add the...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our long-term plan is to continue with athenaClinicals. It is a really robust system.

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The initial training was fantastic, and we had more than enough support for that. However, now, some...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We don't seem to have any performance issues with athenaClinicals. Things work the way they should,...

Apr 2020
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Manager

Service and Support

athena’s customer service has dropped off because athena started outsourcing their call center. The...

Apr 2020
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Manager

Relationship

When we want a new feature, athena's response is to tell us to go to the marketplace, and that is...

Apr 2020
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Manager

ROI / Cost (care and feeding)

athena is pretty pricey, but I am sure we get our money's worth. athenahealth could offer more...

Apr 2020
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Manager

Service and Support

athena could give us more support and more account managers, specifically related to MACRA. I would...

Apr 2020
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Manager

Functionality and Upgrades

athena is making little updates, but they aren't great at letting us know when they did the updates....

Apr 2020
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Manager

Relationship

athena has grown so much. The vendor has shown their loyalty, and they are different from other...

Apr 2020
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Manager

Functionality and Upgrades

I don't necessarily love clinical solutions. We used to be using a different vendor's solution in...

Apr 2020
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Manager

Functionality and Upgrades

The solution needs more customization, and the product could be a little more intuitive....

Apr 2020
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Manager

Relationship

When we really push athena and say that we need something, the vendor makes things happen, and when...

Apr 2020
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Director

Implementation and Training

The implementation was a struggle. athenahealth doesn’t always have people at the table that know...

Apr 2020
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Director

Implementation and Training

athenahealth's training is good. It is very formal and organized. athenahealth knows how to train well....

Apr 2020
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Director

Functionality and Upgrades

There are still some things that I would like to see athenahealth improve, such as their ICD-10 code...

Apr 2020
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Director

Interfacing and Integration

athenahealth always tries to be innovative and find solutions for their clients. They are always...

Apr 2020
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Director

Service and Support

athenahealth's support goes up and down. As of right now, we are feeling fully supported, but there...

Apr 2020
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Director

Functionality and Upgrades

I would love to see the vendor push the needle and incorporate some ancillaries into their product...

Mar 2020
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Director

Relationship

We have a lot of executive involvement with the vendor. They have been getting better at listening...

Mar 2020
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Director

Technology

We like athenaClinicals a lot. Our previous EMR was locally hosted, and that was very problematic...

Mar 2020
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Director

Technology

Our previous EMR allowed us to create our own templates, and it was more like a shell of an EMR. We...

Mar 2020
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Director

Interfacing and Integration

athenaClinicals’ interfaces are great. We built and deployed a few different interfaces, and things...

Mar 2020
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Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing, but the gaps in their products can be filled by...

Mar 2020
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Director

Implementation and Training

The vendor does a great job with their implementation services, including upgrades. The vendor is a...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The system is super simple to use. Our end users find the system to be easy to use, but I am not...

Mar 2020
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Director

Service and Support

I stump the vendor’s support people all the time. When I first call them, they either have no idea...

Mar 2020
 Helpful

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Director

Technology

The vendor gives us access to the data warehouse. We can put our data to work for us. While the...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We have received our money’s worth using the system. The vendor has pretty decent revenue cycle...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Whether my organization would buy athenaClinicals again is debatable. But if the decision were up to...

Mar 2020
 Helpful

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Director

Interfacing and Integration

We are pushing athenahealth to open up and provide us more data via APIs for interoperability. There...

Mar 2020
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Director

Service and Support

athenahealth needs to be a little more high touch to some extent. They need to make sure that...

Mar 2020
 Helpful

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CIO

Implementation and Training

The vendor is getting better at training. They put in a more structured release process, so they are...

Mar 2020
 Helpful

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CIO

Functionality and Upgrades

The only thing on the clinical side that we expected was a deeper dive into how the users are using...

Mar 2020
 Helpful

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CIO

Interfacing and Integration

I haven’t really run into anything wrong at this point, and that is a particular strongpoint right...

Mar 2020
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CIO

Functionality and Upgrades

The scheduling module is clunky and has been since day one. The processes for blocking schedules,...

Mar 2020
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CIO

Functionality and Upgrades

In the last couple of releases from athenahealth, some things have come out that we have been...

Mar 2020
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CIO

Service and Support

Prior to the regime change with athenahealth, there was a little bit more innovation going on with...

Mar 2020
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CIO

Service and Support

We would go with the product again, and we would have it as a long-term solution if there wasn’t...

Mar 2020
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Director

Functionality and Upgrades

We aren't the vendor's core business. Some functionality would work well for a physician, but our...

Mar 2020
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Director

Functionality and Upgrades

The interoperability is better than that of any other application we could have used. The product is...

Mar 2020
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Director

Functionality and Upgrades

The alerts could be better. We can't fire custom alerts. We are limited to the hard and soft alerts...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

athenaClinicals is a very efficient system for physician workflow. athena does a really nice job...

Feb 2020
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VP/Other Executive

Service and Support

We have a great partnership in athena. I would recommend their product and company to anyone looking...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

We have been really pleased with the athenahealth implementation. From a usability standpoint,...

Feb 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Feedback from our clinicians on athenaClinicals has been pretty positive. We had some expected...

Feb 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

athenaClinicals is possibly a part of our long-term plans. Our long-term strategy is to get...

Feb 2020
 Helpful

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CIO

Service and Support

In my mind, athena is not trending up. Their support and technology are not what it used to be....

Jan 2020
 Helpful

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CIO

Functionality and Upgrades

The product is not bad. It is a good, user-friendly product, and we can drive better outcomes with...

Jan 2020
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CMO

Future Outlook

athena got thrown off by their acquisition and by all the things that happened over the last year....

Jan 2020
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CMO

Functionality and Upgrades

The internal part of the integration is working well within athena's product. The product works as...

Jan 2020
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Director

Functionality and Upgrades

The product is actually really great. A lot of the features are very strong. However, we would like...

Jan 2020
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Director

Functionality and Upgrades

The EMR is great. I work closely with the quality workstream and the quality tab, which effectively...

Jan 2020
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