athenaCollector Commentary
Filtered view: (Health System Owned)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
athenahealth has a prompt turnaround time. They will address situations in a timely manner and come...
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Relationship
We are very engaged with athenahealth, all the way to the CEO level.
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Product
athenahealth has done a good job with us with their insights dashboard. It provides us with some...
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Product
athenaCollector is a little more complicated, and it isn't as easy to use as the EHR. Sometimes we...
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Relationship
athenahealth’s support people have good intentions, but they don’t always solve the problem; they...
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Product
I would like to have a better view of the claim, regardless of where it is in the process. In other...
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Relationship, Value
I would stay with athenahealth because most other sites in our organization have solutions from...
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Relationship
The frontline support is poor. We have to regularly have our representative escalate tickets and...
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Relationship
A lot of times, when we report a problem, athenahealth will generally announce that there is an...
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Culture, Relationship, Product
Some things in the solution don't work quite as promised, and we have to scramble on our side to...
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Relationship
athenahealth is still not quite where they could be. The vendor isn't great at resolving concerns in...
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Product
Some people will complain that the percentage is a little too high for athenaCollector. People have...
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Relationship, Operations
We recently experienced some good involvement with athenahealth’s executive leadership. We were just...
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Product
I would like to see athenahealth make a few canned reports in athenaCollector a little more...
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Product
I like that athenaCollector is integrated with our clinical side. Our staff members and providers...
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Relationship
athenahealth has been pretty good about delivering new technology. I don't believe any vendor keeps...
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Product
It is easy to schedule, bill, monitor, recall, and collect payments.
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Product
I find athenahealth's new scheduling program a little hard to work. It isn't as flexible, and it...
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Relationship
We can put in a ticket with the vendor, but the first person we talk to doesn’t always understand....
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Relationship
I think the vendor is always sending out stuff telling us when things are down and what we need to...
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Value
When it comes to tangible outcomes that the solution has helped us achieve, we don't have a lot of...
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Product
The only issues we have with athenahealth's product are the virtual environment and getting the...
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Value
athenahealth has a very unique way of doing a lot of billing. There are different options, and we...
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Product, Value
athenaCollector's integration with our EHR is very beneficial, and it happens seamlessly. Having...
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Loyalty
We are moving away from athenahealth because they no longer do things in the inpatient space. Our...
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Relationship
A lot of athenahealth's support comes through their ticketing system, and it takes a tremendous...
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Product, Value
Having multiple solutions from our core vendor streamlines our processes and communication, so...
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Commentary Summary
Comment Type Breakout