Hospice Software Product Ranking Comparison

Hospice 2024: Faster Innovation Needed to Better Meet Unique Needs) Report Cover Image

Performance

Hospice 2024: Faster Innovation Needed to Better Meet Unique Needs

01 October 24

Across the market, hospice agencies are frustrated that their HIT vendors aren’t prioritizing hospice care as they should, leading to low customer satisfaction that has continually decreased over time for most vendors. While several vendors have recently tried to address long-standing concerns through acquisitions or further development of their hospice product, most respondents want more to be done to allow for strong hospice care. To aid agencies in finding the best solution for their needs in a low-performing market, this report—an update to the <a href="https://klasresearch.com/report/hospice-2023-vendor-progress-in-enhancing-clinician-usability/1936" target="_blank"><u style="color:#4c8bc9;">Hospice 2023 report</u></a>—examines which vendors best provide hospice-specific workflows, meet expectations for innovation and development, and support broad functionality through integration.

Report Abstract

Key Findings:

Hospice Functionality Lagging across Market; MatrixCare Best Meets Unique Hospice Needs
Across Vendors, Customers Want Additional Innovation; Lack of WellSky Hospice (Kinnser) & Netsmart* Development Lessens Value
Customers Report Easy Integration between Epic Acute Care & Hospice Products; Strong Data Flow between MatrixCare Home Health & Hospice Solutions Also Noted
For Most Vendors, Efforts to Improve Hospice Solutions Haven’t Prevented Decreasing Customer Satisfaction

*Limited data

Performance Data

Overall Score by Product

Products Appearing in Decisions

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

Hospice

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