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athenaCollector Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
athenahealth has a good EHR and PM system, but we just wish we did not have to go to outside vendors...
I think athenaCollector is pretty consistent. athenahealth has done a good job of trying to make...
I’m not that happy with athenahealth because of their support. When we put in a support ticket, it’s...
athenahealth's portal is weak at this point from a patient standpoint. We've tried to use their...
athenaCollector is pretty easy for our billers to use as a billing platform. It is pretty easy to...
I like athenahealth and would choose them again as our top EHR vendor because the solution works...
athenaCollector is a perfectly great product. There's nothing at all wrong with it. It works really...
athenahealth produces a good amount of training materials, like videos and learning management...
Most of athenahealth’s customer base is doing billing and claims as a service. It is billed as a...
"Road map" is a dirty term at our organization at this point because athenahealth has beautiful,...
athenaCollector is feeling a little long in the tooth some days, but it is fine. We can still tell...
athenaCollector definitely utilizes the co-source model, which is where athenahealth manages...
athenahealth could do better at training. They focus strongly on the clinical area. Their training...
When an organization uses multiple offerings from athenahealth, there is a consolidation of various...
Commentary Summary
Comment Type Breakout