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athenaCollector Commentary
Filtered view: (Over 75 Physicians)

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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Relationship, Product

We have meetings with athenahealth. I feel like we bring a lot to the table. athenahealth focuses on...

Jun 2025
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Director

Operations

athenahealth provides documentation of upcoming training sessions, and they don't even use a...

Jun 2025
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Director

Relationship, Product

athenaCollector is nice. Our rates are pretty decent. I would definitely recommend athenaCollector....

Jun 2025
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Director

Relationship

athenahealth is responsive, but I wouldn't necessarily say that their responses are effective. They...

Jun 2025
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Director

Product

We are now utilizing a vendor for registration check-ins. That vendor does some scheduling services...

May 2025
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Director

Loyalty, Product

We are using a different vendor's online check-in tool because currently, athenahealth’s...

May 2025
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Director

Product, Value

We are using a different vendor to help collect on patient balances. Even though athenahealth can do...

May 2025
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Director

Relationship, Product, Value

When we engage with athenahealth, we are not only engaging with their EHR and with athenaCollector;...

May 2025
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Director

Product

Where I want athenahealth to focus is project management within the product. When it comes to...

May 2025
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Director

Loyalty, Product

I would like to see athenahealth create more customization in athenaCollector with less reliance on...

May 2025
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Director

Relationship

athenahealth is very open to client communication. I don't know if that is because of the size of...

May 2025
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Director

Loyalty, Product

athenahealth's products integrate more fully if we are utilizing the tools that are within the...

May 2025
||
(0)
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Manager

Value

athenahealth has a very unique way of doing a lot of billing. There are different options, and we...

May 2025
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Manager

Product, Value

athenaCollector's integration with our EHR is very beneficial, and it happens seamlessly. Having...

May 2025
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Manager

Loyalty

We are moving away from athenahealth because they no longer do things in the inpatient space. Our...

May 2025
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Manager

Relationship

A lot of athenahealth's support comes through their ticketing system, and it takes a tremendous...

May 2025
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Manager

Product, Value

Having multiple solutions from our core vendor streamlines our processes and communication, so...

May 2025
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Physician

Relationship

The billing is really excellent. We have zero bad debt. We get the money in a very quick turnaround...

Feb 2025
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Manager

Product

Some of the things we have asked athenahealth for have taken a while to get, but we have finally...

Dec 2024
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Manager

Relationship, Product

We experienced everything with COVID-19, but athenahealth’s integrated telehealth product came out...

Dec 2024
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Manager

Loyalty

We are moving away from athenaCollector because our corporate team wants all the practices to be on...

Dec 2024
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Manager

Operations, Product

I like a lot of the athenahealth features much better than the other options on the market....

Dec 2024
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Manager

Relationship, Operations

We have a dedicated athenahealth representative who we meet with regularly, but if there is...

Dec 2024
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Manager

Relationship

If we put a ticket in and send it via athenahealth’s portal and if our issue is not urgent, it takes...

Dec 2024
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Manager

Relationship, Product

I would like more ease with connecting the dots between the clinical side and the billing side for...

Dec 2024
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(0)
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Manager

Operations

athenahealth could have a more live environment to play in where we could test things like upgrades...

Dec 2024
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VP/Other Executive

Operations

There is no ongoing training, and we are dissatisfied. We need ongoing training.

Dec 2024
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(0)
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VP/Other Executive

Culture

We have had a lot of discussions with athenahealth about their billing. For example, we had to...

Dec 2024
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VP/Other Executive

Product

We don't love athenaCollector. We always want the user experience and user-friendliness to be the...

Dec 2024
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CIO

Relationship, Product

athenahealth doesn’t keep all of their promises. Having a stable product is one of their promises,...

Dec 2024
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CIO

Product

athenahealth still needs to improve their patient engagement area. They delivered some functionality...

Dec 2024
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CIO

Operations

The upgrades go relatively smoothly, but the initial implementation is sometimes pretty labor...

Dec 2024
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CIO

Product

athenahealth delivered a completely redone module for our specialty this year, and that was huge....

Dec 2024
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CIO

Value

It is likely I would buy athenaCollector again, but I would want to evaluate the market. Price...

Dec 2024
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Analyst/Coordinator

Value

We don’t have issues with athenaCollector, so everything works as it should, and that is what we...

Dec 2024
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Analyst/Coordinator

Relationship

The support experience depends on who we get. Sometimes we get someone who is knowledgeable about...

Dec 2024
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Director

Loyalty

athenahealth is working on the value-based care piece in athenaCollector. They have delivered some...

Nov 2024
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Director

Relationship, Product, Value

athenahealth is pretty open to integration, and we have never hit a brick wall where we can't...

Nov 2024
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Director

Relationship

The support at athenahealth has actually gotten better. We have regular meetings with some...

Nov 2024
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Director

Relationship, Product

We are able to take advantage of rules from the athenahealth side where the vendor discovers trends...

Nov 2024
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Director

Product

I would like more visibility into claims that are in other holds in athenaCollector. In other words,...

Nov 2024
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Director

Relationship

I do a lot of work with athenahealth's engineers from different areas. I work very closely with...

Nov 2024
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Director

Relationship, Product

We have an escalation process that we can do with athenahealth. If we didn't have that, I think we...

Nov 2024
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Director

Relationship

We have a very good relationship with the immediate athenahealth team that we work with. They are...

Nov 2024
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Director

Product

One of athenaCollector’s main deficits at this time is in the payment posting or cash control area....

Nov 2024
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Director

Operations, Value

athenahealth doesn't do much training. The modules are there, but we have to be self directed and do...

Nov 2024
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Director

Product

athenahealth's collection rules can be tough to configure and work with, so there could be some...

Oct 2024
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Director

Product

athenaCollector has some nice features for patient outreach and campaigns. For instance, for...

Oct 2024
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Director

Relationship, Product

Sometimes we see that athenahealth won't send a campaign out the same day that we build it, so there...

Oct 2024
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Director

Value

athenahealth doesn’t nickel-and-dime with their core package, but they have their own marketplace,...

Oct 2024
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(0)
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Manager

Product, Value

athenaCollector allows us to have things like our own compendium and stuff like that, and that is...

Oct 2024
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Manager

Product

There has been improvement for athenaCollector. There is a lot of confusion with missing slips and...

Oct 2024
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(0)
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Manager

Relationship

I like that the system is cloud based and that there is support through the client support center....

Oct 2024
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CEO/President

Relationship

Everybody has had a little bit of drama over the last little while with everything that happened...

Sep 2024
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(0)
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CEO/President

Relationship, Product

There are a few subcomponents where athenaCollector doesn't meet our needs. We try to automate a lot...

Sep 2024
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CEO/President

Product, Value

We like athenaCollector because it is a very strong revenue cycle solution that allows the staff to...

Sep 2024
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CFO

Culture, Relationship

athenahealth keeps their promises most of the time, but not all the time. They are very rigid, and...

Sep 2024
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(0)
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CFO

Loyalty, Value

I would potentially buy athenaCollector again depending on the situation. The reason we bought it in...

Sep 2024
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CFO

Culture, Value

athenahealth isn't invested. They were invested in a hospital EHR and were trying to sell a unified...

Sep 2024
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(0)
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Director

Relationship

From a customer service standpoint, we have had a great relationship with our athenahealth account...

Aug 2024
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(0)
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Director

Product

The reporting tools within athenaCollector have accessible, real-time data, and that is a great...

Aug 2024
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(0)
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VP/Other Executive

Product

athenaCollector does not have as robust of an RCM capability as what exists in the market. Other...

Jul 2024
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VP/Other Executive

Product, Value

athenahealth’s products are all very top pieces of software, and if someone has the funds, I would...

Jul 2024
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(0)
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VP/Other Executive

Relationship, Product

athenaCollector's ecosystem has not been improved in multiple years. We were told that there would...

Jul 2024
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Physician

Relationship

athenahealth’s support would be better if we could get in contact more quickly with a person who has...

Jul 2024
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Physician

Relationship

We get a running update from athenahealth to let us know if things go down each day. If we just...

Jul 2024
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(0)
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Manager

Product, Value

On the interface side, working with athenahealth's interfaces and their mappings is difficult. I...

Jul 2024
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(0)
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Manager

Value

There are things athenahealth charges us for, but they technically avoid charging for everything.

Jul 2024
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(0)
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Manager

Relationship

With athenahealth, we put information in their ticket queue, and the vendor calls for more...

Jul 2024
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