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athenaCollector
Filtered view: (Over 75 Physicians)

Subject Expert
Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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VP/Other Executive

The athena products work as athena told us they would, but we have also come to accept the...

Aug 2021
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VP/Other Executive

We have regular representatives assigned to us from athena who do a good job. They listen and try to...

Aug 2021
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VP/Other Executive

Our athenaCollector product remains largely unchanged since we got it, apart from minor upgrades....

Aug 2021
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(0)
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VP/Other Executive

We have avenues to submit questions and cases to athena, but we do not work with anybody who is...

Aug 2021
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(0)
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Director

athenaCollector does some reporting, but the reporting is certainly not to the level that we would...

Aug 2021
||
(0)
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Director

athenaCollector has a good road map. The solution is not there yet, but the vendor is always trying...

Aug 2021
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(0)
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COO

We had to escalate some issues that we were having. It took several months of meeting with the...

Jul 2021
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COO

One of the worst things that the vendor does is using their online community to try to drive change....

Jul 2021
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(0)
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COO

The vendor sometimes misfiles CMS denials for things like DME, and they don't notify us when they...

Jul 2021
||
(0)
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COO

The vendor promised reductions in staff, but that never completely materialized.

Jul 2021
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(0)
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Director

We have had a couple of reevaluations over the course of our relationship with athenahealth. Some of...

Jul 2021
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(0)
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Director

athenahealth is very focused on the quality management and paid-for-performance aspects, so things...

Jul 2021
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(0)
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CMO

I do not hear complaints about athenaCollector now, but I used to hear more. In the beginning,...

Jul 2021
||
(0)
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CMO

Our doctors think that there is a necessary evil in paying for athenahealth to do their billing, and...

Jul 2021
||
(0)
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CMO

When my friends in the medical field say that they are thinking of athenaCollector, I say that the...

Jul 2021
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(0)
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CMO

One ding I hear about athenahealth is their call center. Sometimes there are longer wait times if...

Jul 2021
||
(0)
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Director

There are a few annoying things when we have changes to interfaces or integrations. athenahealth...

Jul 2021
||
(0)
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Director

athenaCollector does not meet all our needs. There are some gaps in the scheduling efficiency and in...

Jul 2021
||
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Director

Because of our longevity with the product, we often have to educate the vendor’s tier-one support...

Jul 2021
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VP/Other Executive

I give athenaCollector high scores. One reason is athenahealth's customer service. Our experience is...

Jun 2021
||
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VP/Other Executive

athenaCollector is a really strong product. athena has been very intentional in building out a smart...

Jun 2021
||
(0)
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VP/Other Executive

I rated athenahealth lower on executive involvement because we want a partnership. We would love to...

Jun 2021
||
(0)
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VP/Other Executive

athenahealth could specifically work on their ambulatory surgical center software. They don't have...

Jun 2021
||
(0)
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Director

Initially, our experience with athenaCollector was that it worked fairly well. The compensation...

Jun 2021
||
(0)
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Director

A while ago, we did a large implementation, and athena completely missed the mark on that one. It...

Jun 2021
||
(0)
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COO

athenaCollector uses a traditional, calendar-based scheduling process. It requires the schedulers to...

May 2021
||
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COO

From a collection and billing standpoint, we are really happy with athenahealth. Our experience with...

May 2021
||
(0)
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COO

athenaCollector hasn't delivered exactly what the vendor promised. We still have to dedicate our own...

May 2021
||
(0)
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COO

The biggest problem with the system's quality is that we have workflows that are very specific, and...

May 2021
||
(0)
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Analyst/Coordinator

The COVID-19 pandemic terribly disrupted some of the new things that would have been great if we...

May 2021
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(0)
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Analyst/Coordinator

If the vendor and our internal organization were on the same page, things would run very smoothly....

May 2021
||
(0)
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Analyst/Coordinator

athenahealth needs to improve their integration support. They offshore the support to India. With...

May 2021
||
(0)
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Analyst/Coordinator

In terms of the CARES Act, there was a disconnect between athenahealth's legal representation and...

May 2021
||
(0)
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Analyst/Coordinator

athenahealth wants to charge for some of the integration costs that come from not being able to...

May 2021
||
(0)
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Analyst/Coordinator

What athenahealth is doing well recently is their senior leadership is publishing and being held...

May 2021
||
(0)
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Analyst/Coordinator

In the beginning, athenahealth avoided charging for every little thing, but things have been...

Mar 2021
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(0)
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Analyst/Coordinator

The vendor's service is awful. The vendor has taken their phone support and outsourced most of it....

Mar 2021
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(0)
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Analyst/Coordinator

In terms of proactivity, the vendor tries to roll things out or thinks they are going in a certain...

Mar 2021
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Analyst/Coordinator

Upgrades are so bumpy with athenahealth. The vendor puts out quarterly upgrades, and a few weeks...

Mar 2021
||
(0)
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Manager

The vendor is very good at educating us and telling us what is going to happen and giving us...

Jan 2021
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(0)
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Manager

athena tries to keep all their promises. But sometimes certain promises fall lower on their priority...

Jan 2021
||
(0)
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Manager

athena has a site where clients can enter suggestions, and they will fix things based on how many...

Jan 2021
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(0)
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Manager

athenaCollector is easy to use. It is just time consuming, and there are a lot of clicks. Once...

Jan 2021
||
(0)
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Manager

Nine times out of ten when we open a case, the answer we get from the support people is...

Jan 2021
||
(0)
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Manager

We have an account manager from athena who is awesome. That person helps us with everything we need....

Jan 2021
||
(0)
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Manager

If I recommended athena to friends, they would have to go through a go-live. And that would be...

Jan 2021
||
(0)
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Director

Billing in athenaCollector is very good and very reliable. The reporting functionality is robust,...

Jan 2021
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(0)
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Director

Scheduling is easy in athenaCollector. It is laid out very nicely and makes sense.

Jan 2021
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(0)
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VP/Other Executive

The product gives the information that we need in a clear way to help us make decisions. It is a...

Nov 2020
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Physician

This solution is an excellent practice management system. It is much better than our EMR....

Nov 2020
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(0)
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Physician

athenaCollector works very well. There are some things that we can't do with business analytics in...

Nov 2020
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(0)
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Physician

The vendor is not creating new technology, but they do continue to meet our needs.

Nov 2020
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(0)
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Physician

The vendor really only drives quality in practice management and financial reporting. I would give...

Nov 2020
||
(0)
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Manager

I don't usually get my questions answered when I ask for web support. I hear back, but the support...

Oct 2020
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(0)
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Manager

There is a section on the home screen that we see all the time that alerts us when there are any...

Oct 2020
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(0)
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Manager

My biggest beef with the software is getting money in the door. The A/R functionality is difficult...

Oct 2020
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(0)
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Manager

I like the vendor's billing summary screen. I like the claim worklist design. I like the way we can...

Oct 2020
||
(0)
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Manager

I want athena to improve the appointment scheduling display. It stacks providers on top of each...

Oct 2020
||
(0)
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