athenaCollector Commentary

Filtered view: (Over 75 Physicians)

"Road map" is a dirty term at our organization at this point because athenahealth has beautiful,...

athenaCollector is feeling a little long in the tooth some days, but it is fine. We can still tell...

athenaCollector definitely utilizes the co-source model, which is where athenahealth manages...

athenahealth could do better at training. They focus strongly on the clinical area. Their training...

We are very engaged with athenahealth, all the way to the CEO level.

When an organization uses multiple offerings from athenahealth, there is a consolidation of various...

athenahealth has done a good job with us with their insights dashboard. It provides us with some...

athenaCollector is a little more complicated, and it isn't as easy to use as the EHR. Sometimes we...

athenahealth’s support people have good intentions, but they don’t always solve the problem; they...

I would like to have a better view of the claim, regardless of where it is in the process. In other...

I would stay with athenahealth because most other sites in our organization have solutions from...

athenahealth is always working on future things, and that is nice. They have already implemented...

There is no additional ongoing training for athenaCollector. With athenahealth, it is hard to get in...

When we use multiple athenahealth products, we like that everything is integrated and works together...

I definitely haven't heard any negative comments about athenaCollector. athenahealth really tries to...

There is always room for improvement with athenaCollector's functionality. There are certain things...

We have seen value come back from athenaCollector in our ability to scale it. When we went live on...

athenahealth's road map looks good. athenahealth is just starting to use some AI to reduce burdens...

athenaCollector is integrated. The main benefit of using it is that we can use the same system to...

We have had some interesting times with athenahealth. At one point, an implementation we did with...

Coming from our previous system many years ago, athenahealth's products are a one-stop shop. We used...

athenaCollector is easy. Whenever we can leverage an athenahealth tool or product, it keeps...

athenahealth is trying to deliver new technology that meets our needs, but it is just not there yet....

athenahealth doesn't promise things. They literally start conversations by saying they can't promise...

I don't get a lot of training. It is very self-directed by the client. We train athenahealth sometimes....

athenahealth’s support is better than it used to be. With the people we deal with, we do get help.

Looking at everything that is out there that we have used in the past for prior life experiences,...

We have expanded some of the partnerships and our interface with athenahealth. We have started to...

athenahealth does not avoid charging for every little thing. They are very good at charging. There...

Some people will complain that the percentage is a little too high for athenaCollector. People have...

We recently experienced some good involvement with athenahealth’s executive leadership. We were just...

I don't believe athenahealth has AI solutions on their road map. We are looking at outside vendors...

I have regular meetings with our athenahealth representative, who follows up on things fairly well....

athenahealth's system is like an iPhone; it comes through with basic stuff, but to get it to do what...

For current upgrades, athenahealth releases notes and lets us know over and over again when our next...

There were things that athenahealth promised us at the go-live that they knew were technology gaps....

There are a lot of different things in athenaCollector where I think the vendor had good intentions,...

I do think athenahealth is paying attention to some of the negative things now where they hadn’t...

In the system, if there is an issue that we can't fix on our own or that we need help with, we open...

It is smoother to use multiple products from athenahealth. It is smoother to go between the...

When we went live some time ago, we were extremely dissatisfied with the implementation....

We intentionally selected athenahealth mainly because of our history with them, as well as...

We have had to use best-in-breed marketplace vendors whose solutions will integrate back to...

athenahealth certainly has a vision. I see a product road map every six months between customer...