Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations, Product
When athenahealth sends an update, we just log in in the morning, and athenaCollector is updated....
Login or Create an Account to see details.
Value
athenahealth is very metric driven. When we started working with athenaCollector, we realized some...
Login or Create an Account to see details.
Relationship
With athenahealth, we meet regularly with a customer success manager, and we have had the same...
Login or Create an Account to see details.
Product, Value
With athenaCollector, our central billing office had to put in a rules engine to make sure that we...
Login or Create an Account to see details.
Relationship
We have executives from the vendor on our regular phone calls and meetings. The vendor's upgrades...
Login or Create an Account to see details.
Loyalty, Product
As AI gets better and better, the system should be able to look at what we are doing and put in the...
Login or Create an Account to see details.
Product
The reports, data, and analytics in athenaCollector are strong. We push a lot of the collection,...
Login or Create an Account to see details.
Value
There are probably a lot more things that I don’t like about athenaCollector than things that I do...
Login or Create an Account to see details.
Relationship, Product
We have had issues with the claims alarms in athenaCollector, and athenahealth is unwilling to make...
Login or Create an Account to see details.
Relationship
The communication with athenahealth isn’t the best with posting unpostables. After they have made a...
Login or Create an Account to see details.
Relationship, Product
athenaCollector has historically been and continues to be athenahealth’s strong point. The fact that...
Login or Create an Account to see details.
Product
We have some flexibilities that we need on our billing that are not in athenaCollector. Probably our...
Login or Create an Account to see details.
Loyalty
One issue with athenaCollector is lagging, but athenahealth has a pretty aggressive road map on the...
Login or Create an Account to see details.
Operations
When it comes to the implementation, athenahealth needs stronger people. They are stretched pretty...
Login or Create an Account to see details.
Relationship
We have had service issues that have been known for years, and athenahealth is very slow to correct...
Login or Create an Account to see details.
Product
athenahealth is still using SNOMED codes to get to the ICD-10 diagnosis codes, and that is a problem...
Login or Create an Account to see details.
Product
Charge entries flow pretty smoothly most of the time in athenaCollector.
Login or Create an Account to see details.
Relationship
Right now, athenahealth’s support is really slow, and when we talk to them about it, they say that...
Login or Create an Account to see details.
Relationship
I have a really good CSM at athenahealth; they try to keep me advised of what is going on and inform...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth tells me there is something in the works that is going to make me happy. If they...
Login or Create an Account to see details.
Relationship, Product, Value
There are good and bad things with athenaCollector and synergies that can be had without...
Login or Create an Account to see details.
Operations
athenahealth’s implementation and go-live process has degraded recently. Additionally, we don't...
Login or Create an Account to see details.
Product
There is one thing we are not very happy with concerning athenahealth; since they are providing a...
Login or Create an Account to see details.
Relationship
The shared services model is helpful, and athenahealth is a good partner. We have a relationship...
Login or Create an Account to see details.
Relationship, Product, Value
athenahealth is good at supporting resources, regardless of fluctuations in volume. We have a hybrid...
Login or Create an Account to see details.
Product
athenaCollector’s ease of use is one of the main things we like about it. The system's screens are...
Login or Create an Account to see details.
Relationship
athenahealth could improve long-standing issues, like certain processes that they need to utilize to...
Login or Create an Account to see details.
Operations, Product
athenaCollector is easy to use and easy to learn. I feel confident that I can train pretty much...
Login or Create an Account to see details.
Operations
athenahealth provides really good training resources. For upgrades, they provide videos and guides,...
Login or Create an Account to see details.
Relationship
The effectiveness and quality of the offshore support continue to be a sticking point. The support...
Login or Create an Account to see details.
Relationship, Product
One of the things athenahealth doesn’t do very well at all is transparency. They do a lot of stuff...
Login or Create an Account to see details.
Relationship
We have a pretty good service manager, but with athenahealth, we have to open a case for every...
Login or Create an Account to see details.
Operations
athenahealth does release updates periodically, and they have little training videos and release...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I like the product more than I used to because the vendor has been making some updates. I like that...
Login or Create an Account to see details.
Relationship
athenahealth is very client oriented. We appreciate that. The vendor has designated client...
Login or Create an Account to see details.
Relationship
If I have to complain about anything with athenahealth, it will always be their client support. I am...
Login or Create an Account to see details.
Product
I like the system's real-time reporting abilities. We have the ability to run and create our own...
Login or Create an Account to see details.
Loyalty, Product
athenahealth’s product is a total integrated practice management solution. That is nice for us. As...
Login or Create an Account to see details.
Operations, Product
There is a lot of granularity to athenaCollector. I get that because of how the vendor started out...
Login or Create an Account to see details.
Product
athenaCollector is not very intuitive, and the product is cumbersome. It is just hard to work with athenahealth....
Login or Create an Account to see details.
Relationship, Product
When the interface is down, a lot of times, we don't get any notification from athenahealth. We have...
Login or Create an Account to see details.
Product
There are definitely fewer challenges with regard to how we build and use athenaCollector than with...
Login or Create an Account to see details.
Loyalty, Product
athenahealth is working on a lot of improvements with integration. For example, they are working on...
Login or Create an Account to see details.
Operations
The workflow in athenaCollector is very clean, and even a CEO can figure out how to use...
Login or Create an Account to see details.
Value
Overall, athenaCollector is just a much easier system to use in a lot of ways. The product is very...
Login or Create an Account to see details.
Value
As athenahealth has gone through a few private equity companies, the services have deteriorated...
Login or Create an Account to see details.
Product
I like the fundamental integration of the athenaCollector product. The integration includes a lot of...
Login or Create an Account to see details.
Product
athenahealth has started a process to automate OCR for things like ID cards and identifying the...
Login or Create an Account to see details.
Operations
athenahealth has a very well-developed training program. They have web-based training as well as...
Login or Create an Account to see details.
Relationship
We meet with our athenahealth account manager regularly, and we get a lot of information from them....
Login or Create an Account to see details.
Value
athenahealth takes a percentage of everything we do. They historically have not nickel-and-dimed us....
Login or Create an Account to see details.
Product
athenaCollector is an easy system for the staff to use. The system is very clear and concise as to...
Login or Create an Account to see details.
Relationship, Value
athenahealth's product is not catered to our facility type, so we have had ongoing issues...
Login or Create an Account to see details.
Relationship
Supposedly, athena does a lot of the work for us, but I am not sure they always do it very well....
Login or Create an Account to see details.
Loyalty, Loyalty
athenaCollector is one of the worst revenue cycle management platforms out there, but there are...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations, Product, Product
The system has downtime, and athenahealth is inconsistent when it comes to applying updates....
Login or Create an Account to see details.
Relationship, Relationship
athenahealth's people aren't empowered enough to deliver on some things. They are siloed and...
Login or Create an Account to see details.
Product, Product
athenaCollector's anesthesia functions are horrible. They are an afterthought. We also had to build...
Login or Create an Account to see details.
Culture, Culture, Value, Value
athenahealth's business model is to charge for every single thing, and they are always looking for...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
Due to the vendor's web services, the vendor has been very good with integration. The one thing that...
Login or Create an Account to see details.
​
Featured Reports
Preferences