athenaCollector Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
We are very engaged with athenahealth, all the way to the CEO level.
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Product
When an organization uses multiple offerings from athenahealth, there is a consolidation of various...
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Product
athenahealth has done a good job with us with their insights dashboard. It provides us with some...
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Product
athenaCollector is a little more complicated, and it isn't as easy to use as the EHR. Sometimes we...
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Relationship
athenahealth’s support people have good intentions, but they don’t always solve the problem; they...
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Product
I would like to have a better view of the claim, regardless of where it is in the process. In other...
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Relationship, Value
I would stay with athenahealth because most other sites in our organization have solutions from...
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Product
athenahealth is always working on future things, and that is nice. They have already implemented...
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Operations
There is no additional ongoing training for athenaCollector. With athenahealth, it is hard to get in...
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Product
When we use multiple athenahealth products, we like that everything is integrated and works together...
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Relationship
I definitely haven't heard any negative comments about athenaCollector. athenahealth really tries to...
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Loyalty, Product
There is always room for improvement with athenaCollector's functionality. There are certain things...
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Product, Value
We have seen value come back from athenaCollector in our ability to scale it. When we went live on...
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Loyalty, Relationship, Product
athenahealth's road map looks good. athenahealth is just starting to use some AI to reduce burdens...
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Product
athenaCollector is integrated. The main benefit of using it is that we can use the same system to...
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Operations
We have had some interesting times with athenahealth. At one point, an implementation we did with...
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Loyalty, Product
Coming from our previous system many years ago, athenahealth's products are a one-stop shop. We used...
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Product, Value
athenaCollector is easy. Whenever we can leverage an athenahealth tool or product, it keeps...
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Relationship, Product
athenahealth is trying to deliver new technology that meets our needs, but it is just not there yet....
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Relationship
athenahealth doesn't promise things. They literally start conversations by saying they can't promise...
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Operations
I don't get a lot of training. It is very self-directed by the client. We train athenahealth sometimes....
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Relationship
athenahealth’s support is better than it used to be. With the people we deal with, we do get help.
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Value
Looking at everything that is out there that we have used in the past for prior life experiences,...
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Loyalty, Product
We have expanded some of the partnerships and our interface with athenahealth. We have started to...
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Culture, Value
athenahealth does not avoid charging for every little thing. They are very good at charging. There...
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Product
Some people will complain that the percentage is a little too high for athenaCollector. People have...
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Relationship, Operations
We recently experienced some good involvement with athenahealth’s executive leadership. We were just...
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Loyalty
I don't believe athenahealth has AI solutions on their road map. We are looking at outside vendors...
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Relationship
I have regular meetings with our athenahealth representative, who follows up on things fairly well....
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Culture, Loyalty, Relationship, Product
athenahealth's system is like an iPhone; it comes through with basic stuff, but to get it to do what...
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Relationship, Operations
For current upgrades, athenahealth releases notes and lets us know over and over again when our next...
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Culture
There were things that athenahealth promised us at the go-live that they knew were technology gaps....
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Product
There are a lot of different things in athenaCollector where I think the vendor had good intentions,...
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Loyalty
I do think athenahealth is paying attention to some of the negative things now where they hadn’t...
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Relationship
In the system, if there is an issue that we can't fix on our own or that we need help with, we open...
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Product
It is smoother to use multiple products from athenahealth. It is smoother to go between the...
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Operations
When we went live some time ago, we were extremely dissatisfied with the implementation....
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Loyalty, Product
We intentionally selected athenahealth mainly because of our history with them, as well as...
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Loyalty, Product
We have had to use best-in-breed marketplace vendors whose solutions will integrate back to...
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Loyalty, Relationship
athenahealth certainly has a vision. I see a product road map every six months between customer...
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Product
It is easy to schedule, bill, monitor, recall, and collect payments.
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Product
I find athenahealth's new scheduling program a little hard to work. It isn't as flexible, and it...
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Relationship
We can put in a ticket with the vendor, but the first person we talk to doesn’t always understand....
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Relationship
I think the vendor is always sending out stuff telling us when things are down and what we need to...
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Value
When it comes to tangible outcomes that the solution has helped us achieve, we don't have a lot of...
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Relationship, Product
We have meetings with athenahealth. I feel like we bring a lot to the table. athenahealth focuses on...
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Operations
athenahealth provides documentation of upcoming training sessions, and they don't even use a...
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Relationship, Product
athenaCollector is nice. Our rates are pretty decent. I would definitely recommend athenaCollector....
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Relationship
athenahealth is responsive, but I wouldn't necessarily say that their responses are effective. They...
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Product
We are now utilizing a vendor for registration check-ins. That vendor does some scheduling services...
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Loyalty, Product
We are using a different vendor's online check-in tool because currently, athenahealth’s...
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Product, Value
We are using a different vendor to help collect on patient balances. Even though athenahealth can do...
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Relationship, Product, Value
When we engage with athenahealth, we are not only engaging with their EHR and with athenaCollector;...
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Product
Where I want athenahealth to focus is project management within the product. When it comes to...
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Loyalty, Product
I would like to see athenahealth create more customization in athenaCollector with less reliance on...
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Relationship
athenahealth is very open to client communication. I don't know if that is because of the size of...
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Loyalty, Product
athenahealth's products integrate more fully if we are utilizing the tools that are within the...
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Value
athenahealth has a very unique way of doing a lot of billing. There are different options, and we...
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Product, Value
athenaCollector's integration with our EHR is very beneficial, and it happens seamlessly. Having...
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Loyalty
We are moving away from athenahealth because they no longer do things in the inpatient space. Our...
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Relationship
A lot of athenahealth's support comes through their ticketing system, and it takes a tremendous...
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Product, Value
Having multiple solutions from our core vendor streamlines our processes and communication, so...
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Commentary Summary
Comment Type Breakout