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athenaCollector
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User Commentary

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Manager

Relationship

Supposedly, athena does a lot of the work for us, but I am not sure they always do it very well....

Apr 2023
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VP/Other Executive

Loyalty, Loyalty

athenaCollector is one of the worst revenue cycle management platforms out there, but there are...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations, Product, Product

The system has downtime, and athenahealth is inconsistent when it comes to applying updates....

Apr 2023
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VP/Other Executive

Relationship, Relationship

athenahealth's people aren't empowered enough to deliver on some things. They are siloed and...

Apr 2023
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VP/Other Executive

Product, Product

athenaCollector's anesthesia functions are horrible. They are an afterthought. We also had to build...

Apr 2023
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VP/Other Executive

Culture, Culture, Value, Value

athenahealth's business model is to charge for every single thing, and they are always looking for...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Due to the vendor's web services, the vendor has been very good with integration. The one thing that...

Apr 2023
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Director

Culture, Product

athenaCollector works pretty much as the vendor tells us it will. Our staff feels like...

Dec 2022
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Director

Value

athenahealth doesn’t charge us unexpectedly. When there is a cost, they tell us, but some of the...

Dec 2022
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Director

Relationship, Operations

When athenahealth implements something, they email us, but they are not doing much of anything with...

Dec 2022
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CIO

Culture, Relationship

Coming out of the COVID-19 pandemic, athenahealth had several significant service backlogs on...

Dec 2022
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CIO

Product

Despite some service issues, the vendor’s collections and economic side are good. I like the...

Dec 2022
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CIO

Relationship

The vendor’s customer service team is good. We get dedicated people and good, dedicated service.

Dec 2022
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CIO

Relationship, Product

The vendor needs to build better clinical decision support and handle specialties better. The vendor...

Dec 2022
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CEO/President

Operations, Product

I like the ease of use within athenaCollector. The product has an intuitive workflow compared to...

Dec 2022
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CEO/President

Relationship, Product

The integrations athenaCollector has with the EMR portal and third-party applications are the best...

Dec 2022
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CEO/President

Loyalty, Product

The most important thing we want from athenahealth is two-factor authentication that is compliant...

Dec 2022
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CEO/President

Relationship

athenahealth needs to work on getting their response times back to what they were before the...

Dec 2022
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COO

Product

There are benefits to using athenaCollector, and we certainly hope the vendor gets their act...

Dec 2022
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Manager

Product

athenaCollector gives us the ability to get electronic eligibility and do electronic medication overrides....

Nov 2022
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VP/Other Executive

Value

I don’t have any intention to continue with athena. We have seen a significant decline in...

Oct 2022
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VP/Other Executive

Product

The vendor provides pretty robust labor on the back end, and they post payments. They work on...

Oct 2022
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VP/Other Executive

Relationship

I have open tickets with the vendor that haven’t been resolved for months, and those tickets are for...

Oct 2022
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VP/Other Executive

Value

The product’s previous state is a great option, especially for small to midsized groups. I don’t...

Oct 2022
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Director

Product

We had a rough transition with athenahealth’s product, but then we reached our stride, and we have...

Oct 2022
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Director

Relationship

Our AR days are at a very good level, so we are happy with the product. athenahealth experienced...

Oct 2022
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Director

Loyalty, Relationship

athenahealth thought they were making some strides, but we didn't see any changes. We have seen some...

Oct 2022
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Director

Relationship

Without a doubt, athenahealth waited too long to identify their backlog and create a plan of action....

Oct 2022
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Director

Culture, Relationship

athenahealth has made promises that they have not kept. I do not think they always know the scope of...

Oct 2022
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Director

Relationship

When we brought up our concerns about promises athenahealth has not kept, they worked with us in...

Oct 2022
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Director

Culture, Value

Our invoices with athenahealth are very standard; we do not have a lot of nickel-and-diming from the...

Oct 2022
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Director

Relationship

One of the things we should have looked at differently is athenahealth’s service metrics on manual...

Oct 2022
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CFO

Value

We have a large, complex group. Our implementations are pretty consistent, but we end up having to...

Oct 2022
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CFO

Culture, Product

I think that there are things that athenahealth could improve on, but for what the product does, it...

Oct 2022
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CFO

Product

If the system has an Achilles heel, it is its integration. The product struggles to integrate with...

Oct 2022
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CFO

Loyalty, Product

As we push toward value-based care, there is a lot of the system that doesn't work really well. I...

Oct 2022
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CFO

Relationship

I have zero problems working with people at athenahealth who are empowered to help me solve my...

Oct 2022
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Director

Relationship, Operations

The level of support we get depends on the time of day that we call. We have to call first thing in...

Oct 2022
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Director

Relationship, Value

Some of the issues that we are having started a while back, and I have many claims that I can't bill...

Oct 2022
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Director

Product

One of the issues that we have had is with trying to get some new labs integrated within...

Oct 2022
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Director

Product

There are some things that athenahealth updates well to make the system function better and more...

Oct 2022
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Director

Relationship, Product

There are things that are very frustrating about athenaCollector. Some of the vendor’s reporting...

Oct 2022
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Director

Product

I would buy athenaCollector again because I really don’t like our current EHR system. But there...

Oct 2022
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Director

Value

Sometimes athenahealth is very good, and things are included. Sometimes there are reports that need...

Oct 2022
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VP/Other Executive

Operations, Product

The system is pretty intuitive and easy to use. We don’t have challenges with staff learning the...

Sep 2022
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VP/Other Executive

Relationship

The phone support and the web support could be improved in terms of timeliness. A lot of times, the...

Sep 2022
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VP/Other Executive

Relationship

athenahealth struggled this year with staffing, and therefore, they have not been able to meet...

Sep 2022
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VP/Other Executive

Product

The rules engine is very helpful in that it helps us assure that clean claims go out.

Sep 2022
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Analyst/Coordinator

Relationship

athenaCollector is difficult because of the vendor's services. athenahealth has people that are...

Aug 2022
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Analyst/Coordinator

Culture, Relationship, Product

We have issues with athenaCollector. athenahealth has this system where they try to really help, and...

Aug 2022
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Director

Product

It is quite nice that we don’t have to keep up the integration with the payers. We can keep up with...

Aug 2022
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Director

Product

athenaCollector is not well integrated with other healthcare systems or third-party organizations,...

Aug 2022
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VP/Other Executive

Relationship

Overall, we are pretty happy with athenaCollector. Things have been up and down, but now things have...

Jul 2022
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VP/Other Executive

Relationship

athenahealth has to be more responsive. Customers used to be very important to the vendor...

Jul 2022
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VP/Other Executive

Relationship, Product

It was difficult when we added athenaCollector. From day one, the team that uses it has not been...

Jul 2022
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Manager

Product

athenaCollector is integrated with the portal and the EMR from athenahealth. athenahealth systems...

Jul 2022
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Manager

Loyalty, Relationship

athenaCollector could be better. The setup and the way it handles the billing process are very...

Jul 2022
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Analyst/Coordinator

Relationship

The support team is probably the biggest negative in trying to support athenahealth’s product. The...

Jul 2022
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Analyst/Coordinator

Relationship, Operations, Product

Rolling out new updates causes issues. We have test environments and test interfaces, and...

Jul 2022
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Analyst/Coordinator

Value

I have heard what it costs to have athenahealth’s product rather than some of the other ones on the...

Jul 2022
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Director

Relationship

The support from athenahealth is good. I have regularly occurring calls with our account managers.

Jul 2022
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