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User Commentary
Relationship
Supposedly, athena does a lot of the work for us, but I am not sure they always do it very well....
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Loyalty, Loyalty
athenaCollector is one of the worst revenue cycle management platforms out there, but there are...
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Relationship, Relationship, Operations, Operations, Product, Product
The system has downtime, and athenahealth is inconsistent when it comes to applying updates....
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Relationship, Relationship
athenahealth's people aren't empowered enough to deliver on some things. They are siloed and...
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Product, Product
athenaCollector's anesthesia functions are horrible. They are an afterthought. We also had to build...
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Culture, Culture, Value, Value
athenahealth's business model is to charge for every single thing, and they are always looking for...
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Relationship, Relationship, Operations, Operations
Due to the vendor's web services, the vendor has been very good with integration. The one thing that...
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Culture, Product
athenaCollector works pretty much as the vendor tells us it will. Our staff feels like...
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Value
athenahealth doesn’t charge us unexpectedly. When there is a cost, they tell us, but some of the...
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Relationship, Operations
When athenahealth implements something, they email us, but they are not doing much of anything with...
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Culture, Relationship
Coming out of the COVID-19 pandemic, athenahealth had several significant service backlogs on...
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Product
Despite some service issues, the vendor’s collections and economic side are good. I like the...
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Relationship
The vendor’s customer service team is good. We get dedicated people and good, dedicated service.
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Relationship, Product
The vendor needs to build better clinical decision support and handle specialties better. The vendor...
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Operations, Product
I like the ease of use within athenaCollector. The product has an intuitive workflow compared to...
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Relationship, Product
The integrations athenaCollector has with the EMR portal and third-party applications are the best...
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Loyalty, Product
The most important thing we want from athenahealth is two-factor authentication that is compliant...
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Relationship
athenahealth needs to work on getting their response times back to what they were before the...
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Product
There are benefits to using athenaCollector, and we certainly hope the vendor gets their act...
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Product
athenaCollector gives us the ability to get electronic eligibility and do electronic medication overrides....
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Value
I don’t have any intention to continue with athena. We have seen a significant decline in...
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Product
The vendor provides pretty robust labor on the back end, and they post payments. They work on...
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Relationship
I have open tickets with the vendor that haven’t been resolved for months, and those tickets are for...
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Value
The product’s previous state is a great option, especially for small to midsized groups. I don’t...
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Product
We had a rough transition with athenahealth’s product, but then we reached our stride, and we have...
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Relationship
Our AR days are at a very good level, so we are happy with the product. athenahealth experienced...
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Loyalty, Relationship
athenahealth thought they were making some strides, but we didn't see any changes. We have seen some...
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Relationship
Without a doubt, athenahealth waited too long to identify their backlog and create a plan of action....
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Culture, Relationship
athenahealth has made promises that they have not kept. I do not think they always know the scope of...
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Relationship
When we brought up our concerns about promises athenahealth has not kept, they worked with us in...
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Culture, Value
Our invoices with athenahealth are very standard; we do not have a lot of nickel-and-diming from the...
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Relationship
One of the things we should have looked at differently is athenahealth’s service metrics on manual...
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Value
We have a large, complex group. Our implementations are pretty consistent, but we end up having to...
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Culture, Product
I think that there are things that athenahealth could improve on, but for what the product does, it...
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Product
If the system has an Achilles heel, it is its integration. The product struggles to integrate with...
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Loyalty, Product
As we push toward value-based care, there is a lot of the system that doesn't work really well. I...
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Relationship
I have zero problems working with people at athenahealth who are empowered to help me solve my...
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Relationship, Operations
The level of support we get depends on the time of day that we call. We have to call first thing in...
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Relationship, Value
Some of the issues that we are having started a while back, and I have many claims that I can't bill...
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Product
One of the issues that we have had is with trying to get some new labs integrated within...
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Product
There are some things that athenahealth updates well to make the system function better and more...
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Relationship, Product
There are things that are very frustrating about athenaCollector. Some of the vendor’s reporting...
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Product
I would buy athenaCollector again because I really don’t like our current EHR system. But there...
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Value
Sometimes athenahealth is very good, and things are included. Sometimes there are reports that need...
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Operations, Product
The system is pretty intuitive and easy to use. We don’t have challenges with staff learning the...
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Relationship
The phone support and the web support could be improved in terms of timeliness. A lot of times, the...
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Relationship
athenahealth struggled this year with staffing, and therefore, they have not been able to meet...
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Product
The rules engine is very helpful in that it helps us assure that clean claims go out.
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Relationship
athenaCollector is difficult because of the vendor's services. athenahealth has people that are...
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Culture, Relationship, Product
We have issues with athenaCollector. athenahealth has this system where they try to really help, and...
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Product
It is quite nice that we don’t have to keep up the integration with the payers. We can keep up with...
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Product
athenaCollector is not well integrated with other healthcare systems or third-party organizations,...
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Relationship
Overall, we are pretty happy with athenaCollector. Things have been up and down, but now things have...
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Relationship
athenahealth has to be more responsive. Customers used to be very important to the vendor...
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Relationship, Product
It was difficult when we added athenaCollector. From day one, the team that uses it has not been...
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Product
athenaCollector is integrated with the portal and the EMR from athenahealth. athenahealth systems...
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Loyalty, Relationship
athenaCollector could be better. The setup and the way it handles the billing process are very...
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Relationship
The support team is probably the biggest negative in trying to support athenahealth’s product. The...
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Relationship, Operations, Product
Rolling out new updates causes issues. We have test environments and test interfaces, and...
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Value
I have heard what it costs to have athenahealth’s product rather than some of the other ones on the...
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Relationship
The support from athenahealth is good. I have regularly occurring calls with our account managers.
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