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User Commentary
Relationship, Product
We have meetings with athenahealth. I feel like we bring a lot to the table. athenahealth focuses on...
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Operations
athenahealth provides documentation of upcoming training sessions, and they don't even use a...
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Relationship, Product
athenaCollector is nice. Our rates are pretty decent. I would definitely recommend athenaCollector....
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Relationship
athenahealth is responsive, but I wouldn't necessarily say that their responses are effective. They...
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Product
We are now utilizing a vendor for registration check-ins. That vendor does some scheduling services...
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Loyalty, Product
We are using a different vendor's online check-in tool because currently, athenahealth’s...
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Product, Value
We are using a different vendor to help collect on patient balances. Even though athenahealth can do...
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Relationship, Product, Value
When we engage with athenahealth, we are not only engaging with their EHR and with athenaCollector;...
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Product
Where I want athenahealth to focus is project management within the product. When it comes to...
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Loyalty, Product
I would like to see athenahealth create more customization in athenaCollector with less reliance on...
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Relationship
athenahealth is very open to client communication. I don't know if that is because of the size of...
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Loyalty, Product
athenahealth's products integrate more fully if we are utilizing the tools that are within the...
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Value
athenahealth has a very unique way of doing a lot of billing. There are different options, and we...
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Product, Value
athenaCollector's integration with our EHR is very beneficial, and it happens seamlessly. Having...
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Loyalty
We are moving away from athenahealth because they no longer do things in the inpatient space. Our...
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Relationship
A lot of athenahealth's support comes through their ticketing system, and it takes a tremendous...
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Product, Value
Having multiple solutions from our core vendor streamlines our processes and communication, so...
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Relationship
The billing is really excellent. We have zero bad debt. We get the money in a very quick turnaround...
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Product
Some of the things we have asked athenahealth for have taken a while to get, but we have finally...
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Relationship, Product
We experienced everything with COVID-19, but athenahealth’s integrated telehealth product came out...
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Loyalty
We are moving away from athenaCollector because our corporate team wants all the practices to be on...
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Operations, Product
I like a lot of the athenahealth features much better than the other options on the market....
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Relationship, Operations
We have a dedicated athenahealth representative who we meet with regularly, but if there is...
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Relationship
If we put a ticket in and send it via athenahealth’s portal and if our issue is not urgent, it takes...
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Relationship, Product
I would like more ease with connecting the dots between the clinical side and the billing side for...
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Operations
athenahealth could have a more live environment to play in where we could test things like upgrades...
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Operations
There is no ongoing training, and we are dissatisfied. We need ongoing training.
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Culture
We have had a lot of discussions with athenahealth about their billing. For example, we had to...
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Product
We don't love athenaCollector. We always want the user experience and user-friendliness to be the...
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Relationship, Product
athenahealth doesn’t keep all of their promises. Having a stable product is one of their promises,...
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Product
athenahealth still needs to improve their patient engagement area. They delivered some functionality...
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Operations
The upgrades go relatively smoothly, but the initial implementation is sometimes pretty labor...
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Product
athenahealth delivered a completely redone module for our specialty this year, and that was huge....
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Value
It is likely I would buy athenaCollector again, but I would want to evaluate the market. Price...
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Value
We don’t have issues with athenaCollector, so everything works as it should, and that is what we...
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Relationship
The support experience depends on who we get. Sometimes we get someone who is knowledgeable about...
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Loyalty
athenahealth is working on the value-based care piece in athenaCollector. They have delivered some...
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Relationship, Product, Value
athenahealth is pretty open to integration, and we have never hit a brick wall where we can't...
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Relationship
The support at athenahealth has actually gotten better. We have regular meetings with some...
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Relationship, Product
We are able to take advantage of rules from the athenahealth side where the vendor discovers trends...
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Product
I would like more visibility into claims that are in other holds in athenaCollector. In other words,...
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Relationship
I do a lot of work with athenahealth's engineers from different areas. I work very closely with...
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Relationship, Product
We have an escalation process that we can do with athenahealth. If we didn't have that, I think we...
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Relationship
We have a very good relationship with the immediate athenahealth team that we work with. They are...
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Product
One of athenaCollector’s main deficits at this time is in the payment posting or cash control area....
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Operations, Value
athenahealth doesn't do much training. The modules are there, but we have to be self directed and do...
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Product
athenahealth's collection rules can be tough to configure and work with, so there could be some...
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Product
athenaCollector has some nice features for patient outreach and campaigns. For instance, for...
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Relationship, Product
Sometimes we see that athenahealth won't send a campaign out the same day that we build it, so there...
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Value
athenahealth doesn’t nickel-and-dime with their core package, but they have their own marketplace,...
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Product, Value
athenaCollector allows us to have things like our own compendium and stuff like that, and that is...
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Product
There has been improvement for athenaCollector. There is a lot of confusion with missing slips and...
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Relationship
I like that the system is cloud based and that there is support through the client support center....
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Relationship
Everybody has had a little bit of drama over the last little while with everything that happened...
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Relationship, Product
There are a few subcomponents where athenaCollector doesn't meet our needs. We try to automate a lot...
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Product, Value
We like athenaCollector because it is a very strong revenue cycle solution that allows the staff to...
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Culture, Relationship
athenahealth keeps their promises most of the time, but not all the time. They are very rigid, and...
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Loyalty, Value
I would potentially buy athenaCollector again depending on the situation. The reason we bought it in...
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Culture, Value
athenahealth isn't invested. They were invested in a hospital EHR and were trying to sell a unified...
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Relationship
From a customer service standpoint, we have had a great relationship with our athenahealth account...
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Product
The reporting tools within athenaCollector have accessible, real-time data, and that is a great...
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Product
athenaCollector does not have as robust of an RCM capability as what exists in the market. Other...
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Product, Value
athenahealth’s products are all very top pieces of software, and if someone has the funds, I would...
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Relationship, Product
athenaCollector's ecosystem has not been improved in multiple years. We were told that there would...
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Relationship
athenahealth’s support would be better if we could get in contact more quickly with a person who has...
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Relationship
We get a running update from athenahealth to let us know if things go down each day. If we just...
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Product, Value
On the interface side, working with athenahealth's interfaces and their mappings is difficult. I...
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Value
There are things athenahealth charges us for, but they technically avoid charging for everything.
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Relationship
With athenahealth, we put information in their ticket queue, and the vendor calls for more...
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