athenaCollector Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Relationship

We have good connections, but it can be very time consuming to get the vendor to resolve our...

May 2024
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Director

Culture

One of the things that athenahealth told us they would work on when we first went live on the system...

May 2024
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Director

Loyalty, Value

Overall, we can get our jobs done with athenaCollector. It costs more than it should to do that...

May 2024
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Director

Operations, Value

I haven't had any major problems with athenahealth's implementation services. If the choice were up...

May 2024
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Director

Product

athenahealth doesn't allow certain basic interfaces with their product. We can't cancel a payment...

May 2024
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Manager

Product

athenaCollector definitely doesn't meet all of our needs. We are part of a larger healthcare...

Apr 2024
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Manager

Relationship, Operations

There are always questions about the way that athenahealth handles some claims, and we wonder...

Apr 2024
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Manager

Relationship, Product, Value

athenahealth does a lot of back-end billing for us. They have a we-do, you-do model. That means that...

Apr 2024
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Manager

Loyalty, Relationship

athenahealth's executive involvement is actually pretty good. athenahealth keeps the majority of...

Apr 2024
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CEO/President

Value

athenahealth has gotten better in terms of keeping promises. A couple of years ago, I would have...

Apr 2024
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CEO/President

Value

With athenahealth, there are some added charges. They are not significant, but every once in a...

Apr 2024
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CEO/President

Loyalty, Operations, Product

AI has solved some problems for us. I think the next step is probably AI within athenaCollector to...

Apr 2024
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Physician

Operations, Product

When athenahealth sends an update, we just log in in the morning, and athenaCollector is updated....

Mar 2024
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Physician

Value

athenahealth is very metric driven. When we started working with athenaCollector, we realized some...

Mar 2024
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Physician

Relationship

With athenahealth, we meet regularly with a customer success manager, and we have had the same...

Mar 2024
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Director

Product, Value

With athenaCollector, our central billing office had to put in a rules engine to make sure that we...

Dec 2023
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Director

Relationship

We have executives from the vendor on our regular phone calls and meetings. The vendor's upgrades...

Dec 2023
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Director

Loyalty, Product

As AI gets better and better, the system should be able to look at what we are doing and put in the...

Dec 2023
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COO

Product

The reports, data, and analytics in athenaCollector are strong. We push a lot of the collection,...

Dec 2023
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COO

Value

There are probably a lot more things that I don’t like about athenaCollector than things that I do...

Dec 2023
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COO

Relationship, Product

We have had issues with the claims alarms in athenaCollector, and athenahealth is unwilling to make...

Dec 2023
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COO

Relationship

The communication with athenahealth isn’t the best with posting unpostables. After they have made a...

Dec 2023
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CIO

Relationship, Product

athenaCollector has historically been and continues to be athenahealth’s strong point. The fact that...

Dec 2023
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CIO

Product

We have some flexibilities that we need on our billing that are not in athenaCollector. Probably our...

Dec 2023
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CIO

Loyalty

One issue with athenaCollector is lagging, but athenahealth has a pretty aggressive road map on the...

Dec 2023
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CIO

Operations

When it comes to the implementation, athenahealth needs stronger people. They are stretched pretty...

Dec 2023
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COO

Relationship

We have had service issues that have been known for years, and athenahealth is very slow to correct...

Dec 2023
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Analyst/Coordinator

Product

athenahealth is still using SNOMED codes to get to the ICD-10 diagnosis codes, and that is a problem...

Nov 2023
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Analyst/Coordinator

Product

Charge entries flow pretty smoothly most of the time in athenaCollector.

Nov 2023
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Analyst/Coordinator

Relationship

Right now, athenahealth’s support is really slow, and when we talk to them about it, they say that...

Nov 2023
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Analyst/Coordinator

Relationship

I have a really good CSM at athenahealth; they try to keep me advised of what is going on and inform...

Nov 2023
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Analyst/Coordinator

Loyalty, Relationship

athenahealth tells me there is something in the works that is going to make me happy. If they...

Nov 2023
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Director

Relationship, Product, Value

There are good and bad things with athenaCollector and synergies that can be had without...

Nov 2023
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Director

Operations

athenahealth’s implementation and go-live process has degraded recently. Additionally, we don't...

Nov 2023
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COO

Product

There is one thing we are not very happy with concerning athenahealth; since they are providing a...

Nov 2023
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COO

Relationship

The shared services model is helpful, and athenahealth is a good partner. We have a relationship...

Nov 2023
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Director

Relationship, Product, Value

athenahealth is good at supporting resources, regardless of fluctuations in volume. We have a hybrid...

Nov 2023
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Director

Product

athenaCollector’s ease of use is one of the main things we like about it. The system's screens are...

Nov 2023
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Director

Relationship

athenahealth could improve long-standing issues, like certain processes that they need to utilize to...

Nov 2023
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Analyst/Coordinator

Operations, Product

athenaCollector is easy to use and easy to learn. I feel confident that I can train pretty much...

Nov 2023
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Analyst/Coordinator

Operations

athenahealth provides really good training resources. For upgrades, they provide videos and guides,...

Nov 2023
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Director

Relationship

The effectiveness and quality of the offshore support continue to be a sticking point. The support...

Nov 2023
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Manager

Relationship, Product

One of the things athenahealth doesn’t do very well at all is transparency. They do a lot of stuff...

Oct 2023
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Manager

Relationship

We have a pretty good service manager, but with athenahealth, we have to open a case for every...

Oct 2023
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Manager

Operations

athenahealth does release updates periodically, and they have little training videos and release...

Oct 2023
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Manager

Loyalty, Relationship, Product

I like the product more than I used to because the vendor has been making some updates. I like that...

Oct 2023
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Director

Relationship

athenahealth is very client oriented. We appreciate that. The vendor has designated client...

Sep 2023
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Director

Relationship

If I have to complain about anything with athenahealth, it will always be their client support. I am...

Sep 2023
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Director

Product

I like the system's real-time reporting abilities. We have the ability to run and create our own...

Sep 2023
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Manager

Loyalty, Product

athenahealth’s product is a total integrated practice management solution. That is nice for us. As...

Sep 2023
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Manager

Operations, Product

There is a lot of granularity to athenaCollector. I get that because of how the vendor started out...

Sep 2023
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Manager

Product

athenaCollector is not very intuitive, and the product is cumbersome. It is just hard to work with athenahealth....

Sep 2023
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Manager

Relationship, Product

When the interface is down, a lot of times, we don't get any notification from athenahealth. We have...

Sep 2023
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Director

Product

There are definitely fewer challenges with regard to how we build and use athenaCollector than with...

Sep 2023
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Director

Loyalty, Product

athenahealth is working on a lot of improvements with integration. For example, they are working on...

Sep 2023
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CEO/President

Operations

The workflow in athenaCollector is very clean, and even a CEO can figure out how to use...

Aug 2023
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CEO/President

Value

Overall, athenaCollector is just a much easier system to use in a lot of ways. The product is very...

Aug 2023
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CFO

Value

As athenahealth has gone through a few private equity companies, the services have deteriorated...

Aug 2023
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CEO/President

Product

I like the fundamental integration of the athenaCollector product. The integration includes a lot of...

Aug 2023
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CEO/President

Product

athenahealth has started a process to automate OCR for things like ID cards and identifying the...

Aug 2023
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VP/Other Executive

Operations

athenahealth has a very well-developed training program. They have web-based training as well as...

Aug 2023
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VP/Other Executive

Relationship

We meet with our athenahealth account manager regularly, and we get a lot of information from them....

Aug 2023
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Physician

Value

athenahealth takes a percentage of everything we do. They historically have not nickel-and-dimed us....

Jul 2023
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Director

Product

athenaCollector is an easy system for the staff to use. The system is very clear and concise as to...

Jul 2023
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Director

Relationship, Value

athenahealth's product is not catered to our facility type, so we have had ongoing issues...

Jul 2023
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