Midsize/Large Practice Management 2022
15 December 22
| Aaron Gleave and Alex McIntosh
Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.
Latest Comments See all (74) comments Filtered view: (Over 75 Physicians) ##.#% ##.#% ##.#% Download as Excel
Physician
Product
It is easy to schedule, bill, monitor, recall, and collect payments.
Physician
Product
I find athenahealth's new scheduling program a little hard to work. It...
Physician
Relationship
We can put in a ticket with the vendor, but the first person we talk...
Physician
Relationship
I think the vendor is always sending out stuff telling us when things...
Physician
Value
When it comes to tangible outcomes that the solution has helped us...
Director
Relationship, Product
We have meetings with athenahealth. I feel like we bring a lot to the...
Director
Operations
athenahealth provides documentation of upcoming training sessions, and...
Director
Relationship, Product
athenaCollector is nice. Our rates are pretty decent. I would...
Director
Relationship
athenahealth is responsive, but I wouldn't necessarily say that their...
Director
Product
We are now utilizing a vendor for registration check-ins. That vendor...