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athenaIDX (Ambulatory) Commentary
Filtered view: (11-75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Relationship

athenahealth has been proactive in helping us get things we need to make the billing process easier....

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

We are planning on leaving athenahealth, and they have been extremely helpful through the change...

Apr 2024
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Analyst/Coordinator

Product

There is always room for improvement, especially for end users, but almost everything in athenaIDX...

Apr 2024
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Analyst/Coordinator

Relationship

With the recent issues with Change Healthcare, athenahealth has been very proactive. Communication...

Apr 2024
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Analyst/Coordinator

Product

athenahealth’s portal is easy to use and maneuver, even for a new person. It is very user friendly....

Apr 2024
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Analyst/Coordinator

Relationship

If I email a couple of my athenahealth contacts, they get back to me within a few minutes or a...

Apr 2024
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Analyst/Coordinator

Relationship

If we ask a question, athenahealth doesn’t treat us like we should already know the answer. The...

Apr 2024
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Analyst/Coordinator

Relationship

We deal with many different people at athenahealth, and everyone has been very helpful.

Apr 2024
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Director

Loyalty, Product

athenaIDX is a perfect solution for us. It does a lot for us, and I think any product we would...

Dec 2023
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Director

Operations

athenahealth doesn’t have a whole lot of online training modules anymore for any sort of ongoing...

Dec 2023
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Director

Relationship

The vendor has had a lot of the same people supporting athenaIDX the whole time.

Dec 2023
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Director

Relationship

Working with athenahealth is seamless and effortless. The product is great, and the vendor's...

Nov 2023
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Analyst/Coordinator

Relationship

We have been engaged with a lot of different people from athenahealth, and every single time, I have...

Aug 2023
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Analyst/Coordinator

Relationship

When executives come out to meet with us, they always ask what can they do to make the product better....

Aug 2023
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Analyst/Coordinator

Culture, Relationship

I talk with my customer success manager at athenahealth quite frequently, and everything that they...

Aug 2023
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Analyst/Coordinator

Product, Value

athenahealth provides some interface capabilities, which we heavily use. We have run into some...

Aug 2023
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Analyst/Coordinator

Relationship, Product

There are a couple of things that it would be nice to have in the product with regard to some of the...

Aug 2023
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Analyst/Coordinator

Value

Most of our issues take less than four hours. The vendor will charge us above the four-hour rate,...

Aug 2023
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Analyst/Coordinator

Product, Value

athenaIDX's processing ability allows us to generate our claims appropriately and do customization...

Aug 2023
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Analyst/Coordinator

Product

If there were one thing that I would like to see athenahealth do, it would probably be to embellish...

Aug 2023
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Analyst/Coordinator

Operations

During our last upgrade, I was extremely satisfied. The team was extremely knowledgeable, and the...

Aug 2023
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Analyst/Coordinator

Relationship, Value

athenahealth is constantly evolving. There have been a couple of recent solutions that athenahealth...

Aug 2023
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Analyst/Coordinator

Loyalty

I love the product. I don't want to get rid of it, but we are going to be consolidating and using...

Aug 2023
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VP/Other Executive

Culture

The vendor promised that they could custom-build a lot of what we were wanting, and that build...

Jul 2023
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VP/Other Executive

Culture, Value

Some people on our team say we pay too much for a system that doesn’t work as expected, but we had a...

Jul 2023
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