athenaIDX (Ambulatory) Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship, Product
athenahealth has really done a good job of stepping up this last year and stabilizing the program a...
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Relationship
With athenahealth, we don't really ever get to talk to somebody. We put a ticket in, and everything...
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Product
athenaIDX works as the vendor says it does, but we are a little unique, so we don't necessarily love...
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Relationship
athenahealth normally does a pretty good job of responding to tickets. I don't feel like I have to...
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Loyalty, Relationship, Value
athenaIDX still doesn't talk to our EHR system very well. It is only a one-way solution. Our EHR...
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Product
The biggest thing our organization has realized from using multiple solutions from athenahealth is...
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Relationship
athenahealth has a lot of the same core people; they are really good. The support for athenaIDX is...
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Value
athenahealth kind of gets us on a little bit of everything. Every year, we are increasing our...
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Product
There aren't a lot of upgrades making athenaIDX better. It is stagnant.
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Operations
athenahealth’s training is not very good. The vendor doesn't have any online training for new hires....
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Commentary Summary
Comment Type Breakout