Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...
Login or Create an Account to see details.
Product
The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...
Login or Create an Account to see details.
Culture, Value
athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...
Login or Create an Account to see details.
Relationship
We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...
Login or Create an Account to see details.
Relationship
athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is good when it comes to functionalities and best practices, and they look for...
Login or Create an Account to see details.
Relationship
athenahealth recently went through a force reduction, and we would have appreciated a bit more...
Login or Create an Account to see details.
Product
The system isn't as intuitive as some people think it is, and it is a little behind the cutting...
Login or Create an Account to see details.
Relationship
The people from athenahealth who we have worked with in the past have been empowered to solve our...
Login or Create an Account to see details.
Relationship, Product
Working with a CSM over the past years has been very successful and rewarding. Utilizing an ASP and...
Login or Create an Account to see details.
Product
The problem with athenaIDX is that it isn't a total solution. It isn't an EHR and PM. It isn't...
Login or Create an Account to see details.
Relationship, Product
athenahealth has been working heavily on improving their API integration, and that has given us a...
Login or Create an Account to see details.
Relationship
As of late, our experience with athenaIDX has been very positive. I have seen a lot of growth in...
Login or Create an Account to see details.
Product, Value
We haven't had problems with athenaIDX, but we implemented a few other features that the vendor had...
Login or Create an Account to see details.
Relationship, Value
The transition to athenaIDX has been seamless. I cannot say enough about the vendor's support team....
Login or Create an Account to see details.
Relationship, Product
I would tell a friend that the vendor’s support is fantastic, but the product is a bit antiquated....
Login or Create an Account to see details.
Product
The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...
Login or Create an Account to see details.
Operations
athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...
Login or Create an Account to see details.
Product
athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...
Login or Create an Account to see details.
Product
I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...
Login or Create an Account to see details.
Loyalty
For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...
Login or Create an Account to see details.
Operations, Value
athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...
Login or Create an Account to see details.
Loyalty, Product
athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...
Login or Create an Account to see details.
Relationship, Product
We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...
Login or Create an Account to see details.
Relationship
athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have struggled with one thing for quite a while. We like to have a remote check-in option. We...
Login or Create an Account to see details.
Product
The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...
Login or Create an Account to see details.
Operations, Product
All of our upgrades for athenaIDX go pretty smoothly.
Login or Create an Account to see details.
Operations
When we have had training with athenahealth, their resources are very knowledgeable and helpful in...
Login or Create an Account to see details.
Product
We have been having some issues with athenaIDX’s web UI, and those could be because of our internal...
Login or Create an Account to see details.
Product
One of athenaIDX’s strengths is that it integrates well with other athenahealth products, and that...
Login or Create an Account to see details.
Product
athenahealth is always coming up with some good workflow tools for athenaIDX. Some of their tools...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth’s support team is very mature, and they do a good job of relationship building. They...
Login or Create an Account to see details.
Operations
When we have implementations, athenahealth is very flexible and brings a lot of knowledge. Their...
Login or Create an Account to see details.
Loyalty
athenaIDX is not part of our long-term plans because we have chosen another product to be part of...
Login or Create an Account to see details.
Relationship
athenaIDX has been stable since I have been here. athenahealth gives good support, helps me, and...
Login or Create an Account to see details.
Relationship
Lots of people in our billing office can put in tickets with the vendor. We have monthly calls with...
Login or Create an Account to see details.
Relationship
athenahealth’s leaders are very involved. I know most of the leaders by name, face, and site. I see...
Login or Create an Account to see details.
Value
One of our leaders probably thinks athenahealth's product is very expensive. We do spend a lot of...
Login or Create an Account to see details.
Relationship, Product
I recommend athenaIDX nonstop to anybody that will listen. I talk to a lot of different people in...
Login or Create an Account to see details.
Loyalty
We are looking at athenahealth's solution. The solution actually will help us not only see where our...
Login or Create an Account to see details.
Operations, Product
We test potential applications based on how easy it is for us to figure out how to do something that...
Login or Create an Account to see details.
Relationship
We are always waiting for the next regulatory thing that is going to wreck our day to come down the...
Login or Create an Account to see details.
Relationship, Operations
We haven't yet had a project with athenahealth that hasn't met the go-live date. We have made the...
Login or Create an Account to see details.
Product
We have recently been really grabbing the data and adding all kinds of dashboards to the product....
Login or Create an Account to see details.
Relationship, Product
We appreciate the partnership that we have with athenahealth. The people that work for the vendor...
Login or Create an Account to see details.
Loyalty, Relationship
We have done several upgrades with athenahealth, and the vendor has just been great to work with. We...
Login or Create an Account to see details.
Relationship, Operations
athenahealth holds user-group meetings. At a recent meeting, the vendor showed us a new page they...
Login or Create an Account to see details.
Loyalty
We have one of the vendor’s applications that is actually an API engine; that engine allows our...
Login or Create an Account to see details.
Relationship
athenahealth listens, unlike any other vendor that I deal with. I have more or less one-on-one...
Login or Create an Account to see details.
​
Preferences