athenaIDX (Ambulatory) Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
We have a partnership with athenahealth. When I say partnership, it is mutual, so I have to do the...
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Relationship, Operations, Product
The one great thing about athenaIDX is it is highly customizable, and we can do whatever we need to...
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Loyalty
It is important to understand that athenaIDX is not really an EMR system; it is an EHR. It is all...
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Loyalty
At this point, there hasn't been any talk of changing for any reason. But the original goal for the...
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Loyalty, Product
athenahealth is working toward improvements around that quality piece. On the one side where I...
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Relationship, Value
I love the athenahealth support team. I have never had a problem with them at all. Their responses...
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Relationship
Through the Change Healthcare hack, athenahealth jumped right on it. Honestly, our situation wasn't...
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Loyalty, Operations, Product
On our last upgrade, athenahealth went to a platform that is web-browser agnostic. It is easier for...
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Product
I would like athenahealth to improve the ability to get data into athenaIDX. athenaIDX is our main...
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Relationship
athenahealth’s support is very good. The vendor is responsive, and they fix our problems and come up...
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Relationship
I would buy athenaIDX again. I'm not sure that that sentiment is shared among all the senior...
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Relationship
athenahealth is very responsive, and their executive team is far superior to a lot of other vendors....
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Product
We have done multiple upgrades for athenaIDX, and they all went fabulously. athenahealth is a very...
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Relationship
athenahealth’s support team is really good. We can get them on the phone whenever we want. They have...
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Value
We basically do ROIs for all of our automation projects, and athenahealth’s costs are usually in...
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Operations
athenahealth is really good with training. They are interactive. We explain what we need, and they...
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Loyalty, Relationship, Operations
We leverage athenahealth quite a bit. We are hosted by a vendor, but we partner with athenahealth...
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Relationship, Operations
I like that athenahealth has user conferences once a year, so we send people to those conferences....
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Value
In the last year, we have been paying for more things. For example, we now have to pay for an...
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Operations
athenaIDX is an intuitive product, and athenahealth has great training and videos available to download....
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Loyalty
athenahealth is not in every space, and I wish they were. There are some things we are still trying...
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Relationship
athenahealth has set a great standard for customer service, and they should keep that going. If I...
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