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athenaIDX (Ambulatory)
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Jake Ray
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User Commentary

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VP/Other Executive

Relationship

I have seen all the iterations of athenaIDX, the acquisition by GE HealthCare, the divestiture of...

May 2023
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VP/Other Executive

Loyalty

We have heard about something exciting with athenahealth. They have a bolt-on application in their...

May 2023
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VP/Other Executive

Loyalty, Product

In a different reality, we would probably buy athenaIDX again because it has served us incredibly...

May 2023
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VP/Other Executive

Relationship

We have a good relationship with athenahealth and some cool ways of handling one-off requests.

May 2023
||
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Manager

Relationship

Lots of people in our billing office can put in tickets with the vendor. We have monthly calls with...

May 2023
||
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Manager

Relationship

athenahealth’s leaders are very involved. I know most of the leaders by name, face, and site. I see...

May 2023
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Manager

Value

One of our leaders probably thinks athenahealth's product is very expensive. We do spend a lot of...

May 2023
||
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Manager

Relationship, Product

I recommend athenaIDX nonstop to anybody that will listen. I talk to a lot of different people in...

May 2023
||
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Manager

Loyalty

We are looking at athenahealth's solution. The solution actually will help us not only see where our...

May 2023
||
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Manager

Operations, Product

We test potential applications based on how easy it is for us to figure out how to do something that...

May 2023
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Manager

Relationship

We are always waiting for the next regulatory thing that is going to wreck our day to come down the...

May 2023
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Manager

Relationship, Operations

We haven't yet had a project with athenahealth that hasn't met the go-live date. We have made the...

May 2023
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Manager

Product

We have recently been really grabbing the data and adding all kinds of dashboards to the product....

May 2023
||
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Manager

Relationship, Product

We appreciate the partnership that we have with athenahealth. The people that work for the vendor...

May 2023
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Manager

Loyalty, Relationship

We have done several upgrades with athenahealth, and the vendor has just been great to work with. We...

May 2023
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Manager

Relationship, Operations

athenahealth holds user-group meetings. At a recent meeting, the vendor showed us a new page they...

May 2023
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Manager

Loyalty

We have one of the vendor’s applications that is actually an API engine; that engine allows our...

May 2023
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Manager

Relationship

athenahealth listens, unlike any other vendor that I deal with. I have more or less one-on-one...

May 2023
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Director

Relationship

We have a lot of dialogue with the vendor when we encounter new situations, and the vendor usually...

Apr 2023
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Director

Relationship

There have been some dramatic improvements to our support and turnaround time. The vendor is still...

Apr 2023
||
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Director

Loyalty

athenahealth has chosen to partner with a certain vendor for some tools, but we have chosen to...

Apr 2023
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Director

Loyalty, Product

The vendor has created new functionalities. Some of those have been because of our encouragement and...

Apr 2023
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Director

Product

Overall, we are satisfied with the solution. It is very customizable, and that is fabulous for an...

Apr 2023
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Director

Culture, Product

We are working on regulatory compliance issues and industry standard issues. We use the anesthesia...

Apr 2023
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Director

Operations, Product

Because the product is so customizable, upgrades and implementations can become a little difficult....

Apr 2023
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Director

Relationship

athenahealth’s project managers and meeting organizers could be a little better.

Apr 2023
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Director

Relationship

athenahealth has been getting better at being proactive because they have been hearing us and their...

Apr 2023
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Director

Product

I would recommend athenaIDX, and I would also say that customers need to be very careful with what...

Apr 2023
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Manager

Relationship

athenahealth has a good support portal. They have wonderful customer success managers assigned to...

Apr 2023
||
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Manager

Product, Value

I would recommend athenahealth. The product works well. For our revenue cycle, we have been pleased....

Apr 2023
||
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Manager

Loyalty

We are a little behind on athenaIDX’s user interfaces. We have another upgrade coming later this...

Apr 2023
||
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Manager

Operations

We have been athenahealth customers for a long time. We had one training class that didn't meet our...

Apr 2023
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Manager

Relationship, Operations

athenahealth works really hard to consult with their users. There are several user groups depending...

Mar 2023
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Manager

Loyalty

The vendor has been great, but due to the nature of our business, we will be moving away from...

Jan 2023
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Manager

Relationship

The vendor and their support are fantastic. The vendor keeps all their promises. They have a team...

Jan 2023
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Manager

Relationship, Product

We have to work a little at making athenaIDX integrate, but that may be the fault of what we are...

Jan 2023
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Manager

Relationship

athenahealth definitely reaches out to us if things need to happen. When they needed to make a...

Jan 2023
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CEO/President

Operations, Product

I am not happy with the reports that we get out of the system. The standard forms just aren't...

Jan 2023
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CEO/President

Relationship, Product

When we try to integrate athenaIDX with other systems, everyone points fingers at someone else....

Jan 2023
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Director

Relationship

athenahealth keeps most of their promises, but there are a few things they haven't been able to produce....

Jan 2023
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(0)
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Director

Relationship

athenahealth is behind on a few things, such as API development. The vendor needs to get in front of...

Jan 2023
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Manager

Loyalty, Product

The product is very versatile, and it does what we need. I really like the application. We don't use...

Jan 2023
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Manager

Relationship

The interaction with the client services team and with our account managers has increased. We have a...

Jan 2023
||
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Director

Product

athenahealth is spinning up a lot of APIs and technologies, but with our current version of the...

Jan 2023
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Director

Relationship, Value

In talking about athenaIDX, I would tell others to consider their organization’s level of IT...

Jan 2023
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Director

Relationship

Some of the vendor's opportunities for improvements are in the support arena. athenahealth needs to...

Jan 2023
||
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Director

Relationship

athenahealth is our business partner, but they are also our family. They know my business and my...

Jan 2023
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CMIO

Relationship, Product

We have not seen anything new from athenahealth with regard to athenaIDX. The product seems to be...

Jan 2023
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VP/Other Executive

Culture, Relationship

athenahealth is able to get quotes back to us in a timely manner, so if we do have change orders,...

Jan 2023
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VP/Other Executive

Relationship

athenahealth could be more proactive with the IS team and coming to us first rather than directly to...

Jan 2023
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Director

Product

I like that athenaIDX is extremely customizable; that is the biggest benefit of the product. Most...

Dec 2022
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Director

Product

athenaIDX is the product we love to hate. It is so customizable that clients really need to keep up...

Dec 2022
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Director

Relationship

athenahealth is a very good vendor that is extremely responsive. Some of the vendor's responsiveness...

Dec 2022
||
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Director

Relationship

athenahealth’s support folks are experts on areas of the application. athenaIDX has several...

Dec 2022
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VP/Other Executive

Culture, Relationship, Product

There was a bug in one of the modules, and we did not catch it right away. It sounds like a couple...

Dec 2022
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(0)
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VP/Other Executive

Loyalty, Product

The product is pretty good for accessing and sharing data, but our vision is for things to be more...

Dec 2022
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VP/Other Executive

Relationship

Not a lot of people are still using the product, so the vendor gives our organization a lot of support....

Dec 2022
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Director

Relationship, Value

We like the product because it is customizable. athenahealth has gotten better with their upgrades,...

Dec 2022
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Director

Relationship

I don't need a lot of support because I have a technical team, but when I do, the vendor resolves...

Dec 2022
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Director

Product

athenaIDX is an awesome product. If someone needs a product that can be customized to do what they...

Dec 2022
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Director

Relationship, Product

There is a lot of dependency in the athenaIDX software. If someone knows how to put the system...

Dec 2022
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Director

Operations

We do not use athenahealth’s training very often. The upgrade training and things like that are all...

Dec 2022
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Director

Relationship, Product

We have a relationship with athenahealth, and we do consider them a technical partner in what we do...

Dec 2022
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Director

Loyalty, Product

athenahealth’s reporting suite is an additional module and not in the actual IDX suite, so we could...

Dec 2022
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Director

Loyalty, Product

The product suite is still 30 years old, even though we continue to offer new UIs and upgrade the...

Dec 2022
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Director

Relationship, Product

athenhealth does have a vision for developing and providing more APIs and interface utilities and...

Dec 2022
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Director

Operations, Product

We have done a lot of custom work, so our end users have to do a bunch of things or the system won't...

Dec 2022
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Director

Relationship

athenahealth is very responsive, personable, and warm in a way that other vendors are not. The...

Dec 2022
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(0)
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Director

Relationship, Operations

athenahealth could do better, but they try very hard to empower people. In fact, one team member...

Dec 2022
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Director

Culture, Relationship, Value

athenahealth is proactive, and the vendor comes out at no charge to do a health check for the...

Dec 2022
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(0)
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Director

Product

athenahealth changed the product's user interface so it is much easier. We are very satisfied with...

Dec 2022
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Director

Loyalty

athenahealth is very forward thinking, and they look at how their technology can make our cash...

Dec 2022
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Analyst/Coordinator

Value

The system isn’t as robust as it could be, but other software products cost a fortune. So if a...

Oct 2022
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Analyst/Coordinator

Product

The system is antiquated in a lot of things. On the user interface side, the product is more like...

Oct 2022
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Analyst/Coordinator

Product

The vendor tries to have the functionality we need, and sometimes they just don't have things...

Oct 2022
||
(0)
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Manager

Product

One of the benefits of athenaIDX is its ease of use. Our people like the product. With the last...

Oct 2022
||
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Manager

Value

The vendor doesn't nickel-and-dime us, but they aren't always up-front about things.

Oct 2022
||
(0)
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Manager

Relationship

We use athenahealth's product for pass-through payments, and we have no problems. The vendor is...

Sep 2022
||
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Manager

Operations

We don't use the vendor’s training very much. We have our own internal training, and the application...

Sep 2022
||
(0)
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Manager

Relationship

The vendor’s executives are good. We have escalated things as needed. Whenever we have needed to...

Sep 2022
||
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Manager

Product

The ease of customization is a double-edged sword. Customization is a great resource. The vendor is...

Sep 2022
||
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Director

Relationship

athenahealth is a good partner. We have a good relationship with them as a vendor. athenahealth is...

Aug 2022
||
(0)
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Director

Loyalty, Product

athenahealth recently came out with a new user interface that will really meet our needs. I am...

Aug 2022
||
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Director

Operations

athenahealth’s availability with training could be better. Maybe there are some things we have not...

Aug 2022
||
(0)
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Director

Product

We have a new patient portal, and athenaIDX is a key component of it. We are using APIs that provide...

Aug 2022
||
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Director

Relationship, Product

The nice thing about athenahealth's system is that we can customize some things. We don’t like to...

Aug 2022
||
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Director

Product

athenahealth’s cycle times are good, but it is hard to take a full upgrade sometimes. It would be...

Aug 2022
||
(0)
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Director

Culture, Relationship

athenahealth has a really cool gamified application that we have been looking at. The vendor has...

Aug 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

We have some continuing issues with one of the recent products we implemented with athenahealth, and...

Aug 2022
||
(0)
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Analyst/Coordinator

Relationship

athenahealth should come in and partner more with us to help get to the bottom of certain issues. We...

Aug 2022
||
(0)
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Analyst/Coordinator

Relationship

athenahealth has a representative who reaches out to our organization all the time in regard to...

Aug 2022
||
(0)
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Manager

Product

We have been using athenaIDX for a long time. It is what we know and what is working for us. Billing...

Aug 2022
||
(0)
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Manager

Relationship

When we have a question, athenahealth provides us with resources that are assigned to us. The...

Aug 2022
||
(0)
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Manager

Relationship

Our billing team supports athenaIDX. We don’t have an IT team for doing that. We have to do the...

Aug 2022
||
(0)
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Analyst/Coordinator

Product

athenaIDX makes a lot of sense except for the charge correction process. When front-end users do a...

Aug 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

There have been good additions to athenaIDX but nothing monumental.

Aug 2022
||
(0)
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Analyst/Coordinator

Product

I am extremely comfortable with the ambulatory product. It is easier for new users to understand...

Aug 2022
||
(0)
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Analyst/Coordinator

Product

athenaIDX seems like it might be a little past its prime. It is just very old-fashioned. But the...

Jun 2022
||
(0)
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Director

Loyalty, Relationship

We are very committed to athenaIDX. It is a tool that we are overall very satisfied with. We are...

Jun 2022
||
(0)
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Director

Loyalty, Product

From an interoperability perspective, the one area that I do feel restricted in is producing a...

Jun 2022
||
(0)
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Director

Product

The general nature of our healthcare industry makes things very complex. Sometimes we have made our...

Jun 2022
||
(0)
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