athenaIDX (Ambulatory) Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
athenaIDX has a good user interface. It is robust. It will grow with us as a group and is very...
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Relationship, Product
For athenaIDX, athenahealth has spent a lot of time building out the capabilities to let third...
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Relationship, Product
I'm positive on athenahealth, but the use cases are limited. And we are working with athenahealth...
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Product
I would not buy athenaIDX again. We are happy with athenaIDX as a standalone PM system. It serves...
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Product
At this time, athenahealth is still dipping their feet into AI opportunities, and that puts them...
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Relationship, Product
The integration back into our main system for athenaIDX could use a little bit of work. athenaIDX is...
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Value
While athenahealth is transparent and fair, they want an additional payment for every little thing....
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Value
The solution doesn't cost as much as other options, but we don't get very much either.
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Operations, Product
athenaIDX needs some kind of onboarding for new hires and standardized training that we could put...
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Relationship
There is no appetite from athenahealth to make any changes to the solution. I have never heard...
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Culture, Relationship
I have support contacts at athenahealth. They provide day-to-day support. If I have tickets that are...
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Loyalty, Relationship
athenahealth is often a step ahead of me. If I mention that we may be looking at something, they...
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Relationship, Product
With athenaIDX, there always seems to be a solution. There is a lot we can do ourselves, including...
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Operations
athenahealth has a very robust training program, but we do not seem to need it. The trainers are...
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Product
athenaIDX's flexibility is probably my favorite thing about the solution. athenaIDX allows us to...
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Relationship
athenahealth has strong industry relationships and a long track record. They have been in this...
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Product
athenahealth supports customization through custom codes and custom configurations. We rely much...
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Product
athenaIDX is a long-established system, and the underlying technology is what I would consider...
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Culture, Relationship
athenahealth keeps their promises when it comes to the things they deliver. They give us what they...
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Value
I wasn't there during the build process of the solution with athenahealth, so there are things that...
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Operations, Product
We have users in different areas, so our system has to be able to function to meet all of the...
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Product
Our EHR system is a homegrown system that isn't widely used. Because of that, there are issues with...
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Relationship, Operations
It takes a little bit longer for athenahealth’s support people to resolve some things. The triaging...
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Operations
If I were to make a choice to go with athenaIDX again, I would do our build differently. Our build...
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Value
I see some future capabilities that athenahealth is working on, but there is a cost associated with...
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Relationship
athenahealth has always been very responsive to our needs from a vendor perspective. They give us...
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Relationship, Operations
We recently had some major migrations to a hosting platform, and we had our own challenges from a...
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Loyalty, Operations, Product
The biggest thing that athenahealth could improve would be the ease of their upgrades so that we...
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Relationship
We have an account manager who we can call, and they will usually respond to us within a day....
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Product, Value
From a product perspective, athenaIDX truly is one of the best in the industry in terms of...
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Loyalty, Product
The primary benefits of using multiple solutions from our EHR vendor is that we have an integrated...
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Relationship, Product
In general, things are going well with athenahealth and the parts of the system that I manage. We...
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Culture, Value
We have some hours budgeted with athenahealth. In my interactions with athenahealth for what we...
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Operations
athenahealth has training in their portal. They also provide videos. We have never really had to...
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Operations
I don't think athenahealth really takes a hands-on approach to training. They say that the training...
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Value
athenahealth's system is a low-cost option, so it is a lot cheaper than Epic's system. For example,...
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Culture, Relationship
There have been times when we haven't been able to make targets, but I don't know that I would...
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Value
athenaIDX is too darn expensive. There are things that I would expect to be covered under routine...
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Value
By using athenaIDX, we have reduced our A/R days on hold tremendously. The system has done an...
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Value
athenahealth tends to charge for every little thing. They are notorious for that. For example, if an...
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Operations, Product
When issues occur, they don't happen in a vacuum, especially with revenue cycle management, where...
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Product
At our organization, we have a few different systems along with athenaIDX, and that can be...
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Product
The athenaIDX platform is comprehensive and capable of delivering everything that we need while...
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Value
The specific, tangible benefit that our organization has realized from using multiple solutions from...
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Product, Value
I would definitely buy athenaIDX again if we needed an analytics solution.
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Product
The most frustrating thing for the users is that when we are managing a patient in athenaIDX, we...
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Relationship, Product
athenaIDX could use a bit of updating here and there, but for the most part, it is good. The...
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Product
I don't like athenaIDX's instances of downtime with the backup and shutdown of the system. The...
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Relationship
athenahealth's support is wonderful. It is the best support that I have ever worked with in all my...
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Relationship
We have a partnership with athenahealth. When I say partnership, it is mutual, so I have to do the...
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Relationship, Operations, Product
The one great thing about athenaIDX is it is highly customizable, and we can do whatever we need to...
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Loyalty
It is important to understand that athenaIDX is not really an EMR system; it is an EHR. It is all...
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