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User Commentary
Product
athenahealth Telehealth is a key to my business. The solution works. I don't have any technical...
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Relationship
I don't need to include athenahealth’s executive often. My representative is always accommodating,...
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Product
The thing that is most helpful with another solution is that I can manipulate the screen so I can...
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Loyalty, Product
One thing I would like to see added to athenahealth Telehealth is the ability to pop out the window....
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Product
There is not a lot that we have to worry about in terms of integration with athenahealth Telehealth....
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Value
I feel like athenahealth is not like some of their competitors. They do a good job of avoiding...
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Culture, Product
athenahealth developed athenahealth Telehealth for a particular purpose, and it works very well....
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Loyalty, Product
We have had some patient complaints about the solution. athenahealth Telehealth would be better if...
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Relationship
We receive the executive letters that come out regularly from athenahealth. We also have an account...
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Product, Value
Virtually, athenahealth Telehealth is great for certain patients. We have patients who have not been...
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Relationship
athenahealth's support is not great. The vendor schedules appointments, but when we ask a question,...
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Product
Adding an additional party is not that difficult in athenahealth Telehealth, and the solution is...
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Product
The athenahealth system is one of the best solutions I have added to the practice. The vendor...
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Relationship, Product
Sometimes, there is a delay for patients to get the link to log into athenahealth Telehealth. I...
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Value
Our previous system was a great, fast little forum that allowed us to see our patients face-to-face....
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Relationship, Product, Value
I think that some of the issues that we run into occur because our organization isn't neatly within...
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Value
athenahealth Telehealth just couldn't be easier. athenahealth Telehealth did a good job with...
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Operations, Product
athenahealth Telehealth is totally integrated. athenahealth developed their own integration. When...
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Product
The patients like athenahealth Telehealth because they don't have to drive to the office, especially...
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Relationship
athenahealth does an excellent job in terms of support. They are always available, and they...
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Value
We pay a flat rate for the product. A provider that uses the solution is pleased with it. The...
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Relationship
With support, it sometimes takes a while for somebody to get back to me. Sometimes if I get through...
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Product
Our behavioral health people want some things that would help improve their athenahealth Telehealth...
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Relationship
When we bring up issues with athenahealth, they do try to resolve them.
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Culture, Value
I think athenahealth Telehealth should be free; it should be a part of athenahealth's product...
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Product
athena Telehealth quickly ramped up. It is still evolving, and it gets better every quarter.
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Product
We are having difficulty with our third-party translators when we try to include them in our...
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Product
We love athenahealth Telehealth, and the solution does everything we need it to do. athenahealth is...
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Product, Value
If a patient were seen in our office for something but then called later with symptoms of another...
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Relationship, Product
athenahealth may roll something out when they say they are going to roll it out, but there could be...
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Operations
athenahealth Telehealth was not easy to use at first, but it is now. athenahealth rolled a training...
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Product
The biggest challenge we have had with the product is the group functionality. We have to use...
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Culture, Value
athenahealth charges us per visit. On the surface, that seems good because then we are only paying...
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Product
The product is well integrated into our EHR, so the provider teams can use the EHR while they are...
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