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User Commentary
Value
We pay a flat rate for the product. A provider that uses the solution is pleased with it. The...
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Relationship
With support, it sometimes takes a while for somebody to get back to me. Sometimes if I get through...
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Product
Our behavioral health people want some things that would help improve their athenahealth Telehealth...
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Relationship
When we bring up issues with athenahealth, they do try to resolve them.
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Culture, Value
I think athenahealth Telehealth should be free; it should be a part of athenahealth's product...
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Product
athena Telehealth quickly ramped up. It is still evolving, and it gets better every quarter.
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Product
We are having difficulty with our third-party translators when we try to include them in our...
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Product
We love athenahealth Telehealth, and the solution does everything we need it to do. athenahealth is...
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Product, Value
If a patient were seen in our office for something but then called later with symptoms of another...
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Relationship, Product
athenahealth may roll something out when they say they are going to roll it out, but there could be...
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Operations
athenahealth Telehealth was not easy to use at first, but it is now. athenahealth rolled a training...
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Product
The biggest challenge we have had with the product is the group functionality. We have to use...
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Culture, Value
athenahealth charges us per visit. On the surface, that seems good because then we are only paying...
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Product
The product is well integrated into our EHR, so the provider teams can use the EHR while they are...
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Loyalty, Product
We were on another product for a short time. That was okay, but the challenge was that that product...
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Relationship, Product
athenahealth Telehealth is great. We started with it when it wasn't nearly as functional as it is...
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Product
athenahealth Telehealth is super easy for anyone to use, including providers. Our support staff...
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Product
Occasionally, there are times when we have a patient on the system and either the system's video or...
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Product
The product is easy on both ends. We serve a pretty elderly population, and the system is very...
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Product
I wish that the system were integrated more with some of the other products that we use.
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Loyalty, Product
The COVID-19 pandemic really forced everyone to step up with telehealth, and athenahealth did that....
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Product, Value
The system benefits patients because patients don't have to sit around in a waiting room. They don't...
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Product, Value
The system has saved our bacon. Transportation is difficult, and the system has allowed us to...
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Operations, Product
Early on in its development, telehealth wasn't nearly as good as it is now. However, we still have...
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Product
The system's scheduling piece is very clunky and uncomfortable to use, but we can use it. Our...
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Value
A great thing about athenahealth is their user community. A lot of people were mad because it was an...
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Product
Using the product is just like having an encounter in the office in terms of scheduling and...
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Product, Value
athenahealth Telehealth’s biggest strength to our organization has been an increase in patient care...
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Product
I would like athenahealth to put a template into the program so that it automatically documents...
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Relationship
We have a scheduled meeting with our customer service person. That person is proactive, and they...
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Relationship
In terms of support, sometimes there are some things that the vendor could do, but of course, they...
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Product
It does work out that patients are getting notifications that they are going to have appointments....
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Product
With our specialty, sometimes we run into snags as far as building is concerned.
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Relationship
It is up to us how often athenahealth will get together with us, and athenahealth is able to support...
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Operations, Product
The only thing I would tell new customers is just be prepared to do a lot of studying. There are a...
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Operations
The onboarding process was pretty extensive, and I don't know that it could have been done any...
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Product
athenahealth Telehealth is easy to use. It is very similar to popular video-conferencing apps.
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Product
The telehealth solution is well integrated within athenahealth, so it is very easy to register...
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Product
athenahealth Telehealth is easy for patients to use. They don't have to download an app or...
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Operations
I don't remember getting any training for the telehealth system. It was very easy to figure out for...
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Loyalty, Product
I really like athenahealth's telemedicine solution. Our previous telehealth product required...
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