athenahealth Telehealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Loyalty, Relationship, Product
athenahealth has a pretty solid telehealth platform. It is really easy to use. I haven't had to...
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Operations
There could have been some more training on troubleshooting things when we are actively trying to...
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Product, Value
We only use telehealth minimally. Most of our appointments require hands-on attention.
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Loyalty, Operations, Product
I am very satisfied with the process of upgrades. They happen incrementally and without our...
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Culture
We negotiated the charges, so there has been no change in the charges.
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Loyalty, Product
Right now in athenahealth Telehealth, the provider needs to check the patient in through the...
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Operations
I don't really know whether there is any ongoing training for athenahealth Telehealth. I don't know...
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Relationship, Operations
When we were implementing the solution, there were sometimes issues on the user's end of...
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Product
Some of the providers get frustrated with athenahealth Telehealth, and Medicare is shutting down the...
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Operations, Product
athenahealth Telehealth is pretty simple and easy to use. I don't think there are any issues with it....
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Product
I wish athenahealth Telehealth didn't rely on really good internet. There are some places where the...
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Culture, Value
I have no problem with what I pay for athenahealth Telehealth. There is one price; we are either...
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Culture, Relationship
If the people at athenahealth speak good English, I don't have any trouble at all. If they don't...
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Product, Value
I would definitely recommend athenahealth Telehealth without a problem for a bigger place with a...
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Value
athenahealth has been doing really good upgrades. They come awfully fast, but I understand that the...
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Product, Value
I use athenahealth Telehealth all the time for everything except a procedure. It is a snap to use. I...
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Product
athenahealth has done a lot of work on their telehealth product recently. They switched from an AWS...
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Product
athenahealth has an integrated approach with AI, but it is not part of athenahealth Telehealth.
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Value
It would be great to have a movable, resizable patient view window in the system. Additionally, the...
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Operations
The last implementation we did was a long time ago. I don't know what the vendor's implementations...
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Product
athenahealth Telehealth is very good. It rates very highly for integration to the extent that it...
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Value
People who develop things with athenahealth should be excluded from having to pay for those things....
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Commentary Summary
Comment Type Breakout