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athenahealth Telehealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
athenahealth Telehealth is difficult because it requires the patient to click a link, get on camera,...
We use athenahealth Telehealth if we need to contact a translator or have a family member join a...
I think most patients and the doctor are pleased with athenahealth Telehealth. There are times when...
There's really not much that we have to do with athenahealth Telehealth. It's pretty basic. It's...
The vendor's support has been great. Their phone support has been great. athenahealth has been...
I have worked closely with athenahealth at several organizations, and our organization’s partnership...
athenahealth Telehealth is relatively benign. We are seeing telehealth utilization going down in...
athenahealth is a large organization. While we have some dedicated CSMs, who are phenomenal, a lot...
athenahealth has made some great changes over the past year by moving onto the Zoom platform. That...
I have wondered whether athenahealth Telehealth is worth the portion of my paycheck that I pay. The...
athenahealth has a pretty solid telehealth platform. It is really easy to use. I haven't had to...
There could have been some more training on troubleshooting things when we are actively trying to...
The support is not so great with athenahealth Telehealth and is the area where athenahealth could...
athenahealth has a whole platform where, when they don't have a feature that we want, we submit an...
athenahealth is sometimes fair with charges because the software is supposed to be an all-in-one,...
I have a dedicated customer success manager, and they are great when we work with them.
I would definitely buy athenahealth Telehealth again because it is the whole suite of everything....
We are most interested in AI stuff being built into athenahealth Telehealth, like the stuff that...
We only use telehealth minimally. Most of our appointments require hands-on attention.
I am very satisfied with the process of upgrades. They happen incrementally and without our...
We negotiated the charges, so there has been no change in the charges.
Commentary Summary
Comment Type Breakout