athenahealth Telehealth Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Product

athenahealth Telehealth is a key to my business. The solution works. I don't have any technical...

Oct 2024
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Manager

Relationship

I don't need to include athenahealth’s executive often. My representative is always accommodating,...

Oct 2024
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Manager

Product

The thing that is most helpful with another solution is that I can manipulate the screen so I can...

Oct 2024
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Director

Loyalty, Product

One thing I would like to see added to athenahealth Telehealth is the ability to pop out the window....

Sep 2024
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Director

Product

There is not a lot that we have to worry about in terms of integration with athenahealth Telehealth....

Sep 2024
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Director

Value

I feel like athenahealth is not like some of their competitors. They do a good job of avoiding...

Sep 2024
||
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Manager

Culture, Product

athenahealth developed athenahealth Telehealth for a particular purpose, and it works very well....

Sep 2024
||
(0)
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Manager

Loyalty, Product

We have had some patient complaints about the solution. athenahealth Telehealth would be better if...

Sep 2024
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Physician

Relationship

We receive the executive letters that come out regularly from athenahealth. We also have an account...

Aug 2024
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(0)
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Physician

Product, Value

Virtually, athenahealth Telehealth is great for certain patients. We have patients who have not been...

Aug 2024
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Director

Relationship

athenahealth's support is not great. The vendor schedules appointments, but when we ask a question,...

Jul 2024
||
(0)
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Director

Product

Adding an additional party is not that difficult in athenahealth Telehealth, and the solution is...

Jul 2024
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Physician

Product

The athenahealth system is one of the best solutions I have added to the practice. The vendor...

Jul 2024
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CEO/President

Relationship, Product

Sometimes, there is a delay for patients to get the link to log into athenahealth Telehealth. I...

Jul 2024
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Physician

Value

Our previous system was a great, fast little forum that allowed us to see our patients face-to-face....

Jul 2024
||
(0)
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Physician

Relationship, Product, Value

I think that some of the issues that we run into occur because our organization isn't neatly within...

Jul 2024
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Manager

Value

athenahealth Telehealth just couldn't be easier. athenahealth Telehealth did a good job with...

May 2024
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(0)
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Manager

Operations, Product

athenahealth Telehealth is totally integrated. athenahealth developed their own integration. When...

May 2024
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Manager

Product

The patients like athenahealth Telehealth because they don't have to drive to the office, especially...

May 2024
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Manager

Relationship

athenahealth does an excellent job in terms of support. They are always available, and they...

May 2024
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Manager

Value

We pay a flat rate for the product. A provider that uses the solution is pleased with it. The...

Mar 2024
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(0)
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Manager

Relationship

With support, it sometimes takes a while for somebody to get back to me. Sometimes if I get through...

Mar 2024
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(0)
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CFO

Product

Our behavioral health people want some things that would help improve their athenahealth Telehealth...

Jan 2024
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(0)
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CFO

Relationship

When we bring up issues with athenahealth, they do try to resolve them.

Jan 2024
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(0)
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CFO

Culture, Value

I think athenahealth Telehealth should be free; it should be a part of athenahealth's product...

Jan 2024
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(0)
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CFO

Product

athena Telehealth quickly ramped up. It is still evolving, and it gets better every quarter.

Jan 2024
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(0)
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CFO

Product

We are having difficulty with our third-party translators when we try to include them in our...

Jan 2024
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Analyst/Coordinator

Product

We love athenahealth Telehealth, and the solution does everything we need it to do. athenahealth is...

Dec 2023
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(0)
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Analyst/Coordinator

Product, Value

If a patient were seen in our office for something but then called later with symptoms of another...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Product

athenahealth may roll something out when they say they are going to roll it out, but there could be...

Dec 2023
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(0)
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Analyst/Coordinator

Operations

athenahealth Telehealth was not easy to use at first, but it is now. athenahealth rolled a training...

Dec 2023
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(0)
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CEO/President

Product

The biggest challenge we have had with the product is the group functionality. We have to use...

Oct 2023
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(0)
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CEO/President

Culture, Value

athenahealth charges us per visit. On the surface, that seems good because then we are only paying...

Oct 2023
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CEO/President

Product

The product is well integrated into our EHR, so the provider teams can use the EHR while they are...

Oct 2023
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