athenahealth Telehealth Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Value

athenahealth Telehealth just couldn't be easier. athenahealth Telehealth did a good job with...

May 2024
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Manager

Operations, Product

athenahealth Telehealth is totally integrated. athenahealth developed their own integration. When...

May 2024
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Manager

Product

The patients like athenahealth Telehealth because they don't have to drive to the office, especially...

May 2024
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Manager

Relationship

athenahealth does an excellent job in terms of support. They are always available, and they...

May 2024
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Manager

Value

We pay a flat rate for the product. A provider that uses the solution is pleased with it. The...

Mar 2024
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Manager

Relationship

With support, it sometimes takes a while for somebody to get back to me. Sometimes if I get through...

Mar 2024
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CFO

Product

Our behavioral health people want some things that would help improve their athenahealth Telehealth...

Jan 2024
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CFO

Relationship

When we bring up issues with athenahealth, they do try to resolve them.

Jan 2024
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CFO

Culture, Value

I think athenahealth Telehealth should be free; it should be a part of athenahealth's product...

Jan 2024
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CFO

Product

athena Telehealth quickly ramped up. It is still evolving, and it gets better every quarter.

Jan 2024
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CFO

Product

We are having difficulty with our third-party translators when we try to include them in our...

Jan 2024
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Analyst/Coordinator

Product

We love athenahealth Telehealth, and the solution does everything we need it to do. athenahealth is...

Dec 2023
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Analyst/Coordinator

Product, Value

If a patient were seen in our office for something but then called later with symptoms of another...

Dec 2023
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Analyst/Coordinator

Relationship, Product

athenahealth may roll something out when they say they are going to roll it out, but there could be...

Dec 2023
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Analyst/Coordinator

Operations

athenahealth Telehealth was not easy to use at first, but it is now. athenahealth rolled a training...

Dec 2023
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CEO/President

Product

The biggest challenge we have had with the product is the group functionality. We have to use...

Oct 2023
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CEO/President

Culture, Value

athenahealth charges us per visit. On the surface, that seems good because then we are only paying...

Oct 2023
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CEO/President

Product

The product is well integrated into our EHR, so the provider teams can use the EHR while they are...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

We were on another product for a short time. That was okay, but the challenge was that that product...

Oct 2023
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Analyst/Coordinator

Relationship, Product

athenahealth Telehealth is great. We started with it when it wasn't nearly as functional as it is...

Oct 2023
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Analyst/Coordinator

Product

athenahealth Telehealth is super easy for anyone to use, including providers. Our support staff...

Oct 2023
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Analyst/Coordinator

Product

Occasionally, there are times when we have a patient on the system and either the system's video or...

Oct 2023
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COO

Product

The product is easy on both ends. We serve a pretty elderly population, and the system is very...

Sep 2023
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COO

Product

I wish that the system were integrated more with some of the other products that we use.

Sep 2023
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(0)
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Manager

Loyalty, Product

The COVID-19 pandemic really forced everyone to step up with telehealth, and athenahealth did that....

Sep 2023
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Manager

Product, Value

The system benefits patients because patients don't have to sit around in a waiting room. They don't...

Sep 2023
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Manager

Product, Value

The system has saved our bacon. Transportation is difficult, and the system has allowed us to...

Sep 2023
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Manager

Operations, Product

Early on in its development, telehealth wasn't nearly as good as it is now. However, we still have...

Sep 2023
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Manager

Product

The system's scheduling piece is very clunky and uncomfortable to use, but we can use it. Our...

Sep 2023
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Manager

Value

A great thing about athenahealth is their user community. A lot of people were mad because it was an...

Jul 2023
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Manager

Product

Using the product is just like having an encounter in the office in terms of scheduling and...

Jul 2023
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Manager

Product, Value

athenahealth Telehealth’s biggest strength to our organization has been an increase in patient care...

Jul 2023
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Manager

Product

I would like athenahealth to put a template into the program so that it automatically documents...

Jul 2023
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