athenahealth Telehealth
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Win/Loss - Why they were selected (by current clients)

We chose athenahealth Telehealth because we were already using another athenahealth system. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenahealth Telehealth is very easy to use as long as our patients have good Wi-Fi connections. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If I had a peer or friend who was looking for a telehealth system, I would ask them what their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The biggest strength that we have seen in athenahealth Telehealth has been its flexibility for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would tell a peer that the system has worked for us. It is integrated with our EMR, so it works...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

An area for improvement is the quality of the videos. We have some freezing issues, and that could...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth doesn’t nickel-and-dime, but they certainly want to make sure they charge us.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

In general, athenahealth has been slow and not as responsive to our requests or questions, and their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

athenahealth does not do group telehealth visits. They don't support that functionality. We can pack...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, athenahealth has strong functionality for supporting telehealth visits, but there are some...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

I am having a hard time separating what athenahealth advertised and what their product can actually...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our project leads and the implementation managers that we have been working with have been pretty...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have been pretty frustrated with athenahealth's support model. We recently got a new person to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

athenahealth's product is meeting all of our needs; however, our new users still don’t know...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

Without a question, I would be highly likely to recommend the product to a peer. athenahealth...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Win/Loss - Why they were selected (by current clients)

We selected athenahealth because athenahealth Telehealth seemed easier to use than other products.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

Compared with other vendors' services, athenahealth’s implementation services rate very highly. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Recently, the vendor added a chat feature for their support system. That has allowed me to resolve...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There is a column for messages on athenahealth’s homepage, and the vendor posts a message there if...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Every athenahealth practice has a customer success person, like an account manager. We know all the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is excellent at letting us know what is happening and why. Ultimately, the goal for the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We talked with the vendor about functionalities we don’t have yet. We would like the patient to be...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

If a provider is running late to a telehealth meeting, they don't have to get on the camera. They...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product’s ease of use has gotten so much better. Occasionally, a patient cannot connect, but...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Win/Loss - Why they were selected (by current clients)

Normally, I like to use solutions from my EMR vendor. We already use athenahealth’s EMR system, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Since the most recent update, the telehealth service hasn't been so great. I don't know whether the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Something that really irritates me about athenahealth's product is that the camera will stay on even...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

Our previous telehealth solution was more economical and had more features that athenahealth's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

The telehealth platform is so expensive because it is on top of an already expensive system. Were...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

The product is really convenient for patients. The sign-in process for patients is really...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I thank God that athenahealth stepped in when they did and did what they did for our organization....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The ability to screen share things with our patients would be really helpful. For example, if I am...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Generally, in some ways, the vendor’s proactivity has been very straightforward. The vendor made...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The vendor provided little video modules for us to learn things, but there were some nuances that I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

We really haven't had a lot of engagement at all from athenahealth on the executive side. The vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

When we need some help on something, it feels like there is a real delay before we can get in...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

We are not going to look elsewhere because the onboarding process was such an intense and laborious...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Telehealth is not a perfect science for patients, but athenahealth has made that process far easier...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Telehealth has been great for our patients because they haven't had to leave their houses. Patients...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth pays attention to recommendations, and they have used our recommendations for changes.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenahealth needs to get up to speed about texting. I am currently having to pay an outside vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We don’t work with the vendor’s executives. Things get put in a case and then get worked on. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Our patients have been positively impacted by the product because they can stay home and be safe and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth went through an aggressive stockholder takeover. They stripped out a good portion of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I rate the system's ease of use highly because the system is easy to use in comparison to our old...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product works very well. We are very happy with the telehealth system. For the most common...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When COVID-19 first started, our providers were seeing their patients over an online forum. When...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The implementation was spot on. On the day that athenahealth said the system was going live, it went...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

athenahealth gives us a discounted price, but their discounted prices are really high. The vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenahealth lets us know ahead of time that there are upgrades coming. We can watch the videos, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

athenahealth’s phone support is good; the support people know their stuff. The vendor's online...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The more I learn the system, the more I find little things that do not work well for the workflow...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

athenahealth’s service is on point. I have never worked in a system where it is so easy to create a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth’s communication is excellent. The vendor listens and has a lot of availability for...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We had a few amazing experiences with executive involvement at the very beginning, and then we were...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenahealth has a release every quarter of brand-new things that people are requesting, so the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

The main reasons we chose athenahealth Telehealth were the integration, the billing help, and the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We just pay a flat fee. With all the access and things we have with athenahealth Telehealth, the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

athenahealth Telehealth is the bomb. The integration is one of the best things about the system. I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

athenahealth helps us set up appointments and reminders for patients. They also help us submit bills...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

A lot of patients need visits where they can discuss their concerns about their treatment plans....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

athenahealth's support is very helpful, especially when it comes to claims. During our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

Sometimes, the vendor will offer to have someone hold a training session on what could be coming...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

There are a few things that we have expressed as necessary for our practice to be more efficient...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Our providers have been having issues with the screens in athenahealth Telehealth. When a provider...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost

I think that athenahealth should not charge extra for athenahealth Telehealth. the product should be...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

athenahealth Telehealth was supposed to be the solution for everything; it was supposed to be a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

We have not had the best experience with athena’s phone and web support. Some things are sent...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Our experience with athenahealth Telehealth has improved drastically, but we are having challenges...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

I have been invited to forums to talk with athenahealth executives about the product. I have been...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost

I think that for the price I pay for the product, I should be getting the full suite of services...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Lessons Learned

I would tell other providers about the gaps we are experiencing and that there are other solutions...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

I love the regular meetings that we have with the team at athena. We are able to share our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

We are a small organization compared to something like a huge hospital system. I know how things get...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

For all of our interfaces, the vendor has taken the lead or done things for us without any extra...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

athenahealth Telehealth is better now than when it came out, and the vendor was quick to put the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

athenahealth's phone support could be better because getting to the right department to get the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I like that athenahealth's telehealth solution is integrated with their EMR, that everything is tied...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

In our area, some people don’t have internet, cell phone service, or a cell phone that is compatible...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

For the most part, athenahealth keeps their promises. There are some times when I can't get patients...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

It would be nice to get new technology. Pain points still exist. I put in a request for the vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

athenahealth is pretty good about alerting us when something is happening or when they plan on the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product's strength is that it is like a video inside a video. I can see the patient while...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product's weakness is the ease of use. The vendor could provide a way for the patient to pay...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

I don't know that we really have a lot of support needs on the telehealth side. The telehealth...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have had account managers that have been excellent, and we have had account managers that have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The patient-facing pieces of the product are the weakest. athenahealth needs to spend quite a bit of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost

athenahealth’s pricing is reasonable, but we do pay separately for the telehealth piece.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

It would be wonderful if we had the ability to do a little more texting back and forth with a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We would purchase athenahealth Telehealth again. The system does just about everything the vendor...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don’t hesitate to call the vendor's support. The support people get us answers, and they take the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would recommend this system. I have used other systems, and athena's is the easiest system to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we first started on the system, athena did some education with us. However, when we started...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF