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athenahealth Telehealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

athenahealth Telehealth is difficult because it requires the patient to click a link, get on camera,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We use athenahealth Telehealth if we need to contact a translator or have a family member join a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I think most patients and the doctor are pleased with athenahealth Telehealth. There are times when...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There's really not much that we have to do with athenahealth Telehealth. It's pretty basic. It's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The vendor's support has been great. Their phone support has been great. athenahealth has been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I have worked closely with athenahealth at several organizations, and our organization’s partnership...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

athenahealth Telehealth is relatively benign. We are seeing telehealth utilization going down in...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

athenahealth is a large organization. While we have some dedicated CSMs, who are phenomenal, a lot...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

athenahealth has made some great changes over the past year by moving onto the Zoom platform. That...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I have wondered whether athenahealth Telehealth is worth the portion of my paycheck that I pay. The...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

athenahealth has a pretty solid telehealth platform. It is really easy to use. I haven't had to...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

There could have been some more training on troubleshooting things when we are actively trying to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The support is not so great with athenahealth Telehealth and is the area where athenahealth could...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

athenahealth has a whole platform where, when they don't have a feature that we want, we submit an...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

athenahealth is sometimes fair with charges because the software is supposed to be an all-in-one,...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

I have a dedicated customer success manager, and they are great when we work with them.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would definitely buy athenahealth Telehealth again because it is the whole suite of everything....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We are most interested in AI stuff being built into athenahealth Telehealth, like the stuff that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

We only use telehealth minimally. Most of our appointments require hands-on attention.

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

I am very satisfied with the process of upgrades. They happen incrementally and without our...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

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CEO/President

We negotiated the charges, so there has been no change in the charges.

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

Right now in athenahealth Telehealth, the provider needs to check the patient in through the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I don't really know whether there is any ongoing training for athenahealth Telehealth. I don't know...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

When we were implementing the solution, there were sometimes issues on the user's end of...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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