athenahealth Telehealth Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship, Product
athenahealth does a good job of keeping their data connected to HIEs and whatnot, but the...
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Product
When the telehealth visit starts, the provider or user has to manually check in the patient. We...
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Product
athenahealth Telehealth is a fully functioning telehealth system. There aren't any features that we...
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Product
athenahealth Telehealth is a key to my business. The solution works. I don't have any technical...
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Relationship
I don't need to include athenahealth’s executive often. My representative is always accommodating,...
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Product
The thing that is most helpful with another solution is that I can manipulate the screen so I can...
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Loyalty, Product
One thing I would like to see added to athenahealth Telehealth is the ability to pop out the window....
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Product
There is not a lot that we have to worry about in terms of integration with athenahealth Telehealth....
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Value
I feel like athenahealth is not like some of their competitors. They do a good job of avoiding...
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Culture, Product
athenahealth developed athenahealth Telehealth for a particular purpose, and it works very well....
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Loyalty, Product
We have had some patient complaints about the solution. athenahealth Telehealth would be better if...
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Relationship
We receive the executive letters that come out regularly from athenahealth. We also have an account...
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Product, Value
Virtually, athenahealth Telehealth is great for certain patients. We have patients who have not been...
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Relationship
athenahealth's support is not great. The vendor schedules appointments, but when we ask a question,...
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Product
Adding an additional party is not that difficult in athenahealth Telehealth, and the solution is...
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Product
The athenahealth system is one of the best solutions I have added to the practice. The vendor...
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Relationship, Product
Sometimes, there is a delay for patients to get the link to log into athenahealth Telehealth. I...
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Value
Our previous system was a great, fast little forum that allowed us to see our patients face-to-face....
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Relationship, Product, Value
I think that some of the issues that we run into occur because our organization isn't neatly within...
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Value
athenahealth Telehealth just couldn't be easier. athenahealth Telehealth did a good job with...
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Operations, Product
athenahealth Telehealth is totally integrated. athenahealth developed their own integration. When...
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Product
The patients like athenahealth Telehealth because they don't have to drive to the office, especially...
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Relationship
athenahealth does an excellent job in terms of support. They are always available, and they...
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Value
We pay a flat rate for the product. A provider that uses the solution is pleased with it. The...
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Relationship
With support, it sometimes takes a while for somebody to get back to me. Sometimes if I get through...
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