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athenahealth Telehealth
Subject Expert
Trey Dye
Research Director
Subject Expert
Trey Dye
Research Director
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for EHR-Centric Virtual Care Platforms ##.#
50
##.#
100
Software Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.
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Score Breakdown (1 Year) Filtered view: (Europe)
Culture
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Software avg. ##.#
Click for full details
Limited Data
Keeps ALL promises (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Limited Data
Product works as promoted (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Proactive service (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Loyalty
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Part of long-term plans (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Limited Data
Would you buy again (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Limited Data
Likely to recommend (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Overall satisfaction (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Forecasted overall satisfaction (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Operations
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Quality of implementation (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Quality of training (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Ease of use (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Product
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Supports integration goals (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Overall product quality (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Product has needed functionality (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Delivery of new technology (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Relationship
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Quality of support (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Vendor executive involvement (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Value
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Avoids charging for every little thing (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Limited Data
Drives Tangible Outcomes (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Money’s worth (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
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Score Distribution
Mean
9
##.#%
8
##.#%
7
##.#%
6
##.#%
5
##.#%
4
##.#%
3
##.#%
2
##.#%
1
##.#%
Facility Type
Standalone Facilities
Multi-site Facilities
67%
33%
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- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
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- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (1) comments Filtered view: (Europe) ##.#% ##.#% ##.#% Download as Excel
Manager
Loyalty, Relationship
We are considering leaving AGFA HealthCare because AGFA HealthCare is...