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Atos EHR Clinical Optimization Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have had a new Atos account manager, and communication feels much more limited. That may be...
Atos is rarely the source of delays. We have not leveraged our current contract tier as much as we...
At the enterprise level, we are focused on paring down systems, as there is no operational reason to...
The Atos staff and consultants’ knowledge of the system has been incredibly helpful. During capture...
Atos is doing a good job of meeting our current needs and is making themselves as available as...
Atos is able to create new material in a timely manner and is very responsive. We can email them to...
Commentary Summary
Comment Type Breakout