IT Advisory Services: Behavioral Health

Performance

Security & Privacy Consulting/Managed Services 2024

21 November 24 | Ciera Walker and Jaren Day

Cybersecurity breaches increasingly threaten healthcare organizations’ finances, operations, patient data, and safety. In order to maintain compliance with patient data regulations, identify threats, and improve ongoing security, organizations continue to turn to security and privacy firms for both consulting and managed services. In these markets, firms tend to perform well and deliver high-quality engagements, most often for security risk and HIPAA privacy assessments. To provide differentiation, this report first examines the breadth of firms’ security and privacy consulting offerings and the types of organizations these firms typically work with; separately, client satisfaction with firms that provide security and privacy managed services is also shared.

As healthcare organizations actively work to enhance clinical, financial, and operational outcomes, optimizing their data and analytics strategies will be imperative to success. In a landscape abundant with data (much of which lacks actionable insights), this report examines data and analytics services—KLAS’ first report on the market—with a focus on (1) outlining a framework for these services and (2) evaluating firms’ offerings and performance. Data for this report is based on feedback from 55 client organizations interviewed between March 2022 and September 2023.

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:

IT Advisory Services

Preferences

Associated Market Segments

Data & Analytics Services

EHR Clinical Optimization

EHR Revenue Cycle Optimization

IT Planning & Assessment

Security & Privacy Consulting Services

IT Advisory Services

Preferences

Associated Market Segments

Data & Analytics Services

EHR Clinical Optimization

EHR Revenue Cycle Optimization

IT Planning & Assessment

Security & Privacy Consulting Services

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