Space (LVP, Syringe) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
B. Braun is not looking for issues. They address things when they come up.
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Product
B. Braun has a small footprint, and that means the pump is small. The screen is small, and that...
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Relationship
B. Braun is pretty responsive to requests and meetings.
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Product
I’m not sure whether we would stick with B. Braun when we update our fleet. B. Braun’s footprint is...
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Product
There are some limitations with the Space pumps, especially with the syringe pump, that weren't...
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Product
Our EHR doesn't support integration with B. Braun's pumps, and it isn't even on the road map. There...
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Product
Things have been going great with the Space pumps. Since we have started using them, we have never...
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Loyalty
The Space pump is great. There are features we just don't have, but I know that we are looking at...
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Operations
The initial training was probably great, but the ongoing training has not been as great. We are...
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Product
The only pain point we have with the Space pump is when we have somebody on pressers and have to...
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Product
The Space pump is a solid pump that is user-friendly. The drug library is super helpful for our...
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Relationship
I personally don't work with people at B. Braun who are empowered to solve my problems, except when...
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Operations, Value
The Space pump was a cheap product. It may work for some people in some instances. Additionally, B....
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Loyalty
Over the last year, we have had the same issues we have always had with B. Braun, like our...
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Loyalty, Relationship, Product
We have had multiple issues with the Space pumps’ integration, and we found out about the issues...
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Relationship, Product
B. Braun’s communication about their recalled products over the last couple of years has not been...
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Operations
B. Braun was helpful during the initial install of the Space. The vendor does service their products...
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Product
The product presented by B. Braun was much more integrated than the product we got. We are currently...
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Product
We are waiting for a new version of B. Braun's reporting process. We are already on a certain...
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Loyalty
B. Braun is always looking to update at this point. Unfortunately, they are switching to a new fleet...
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Relationship
We typically work with the analyst level, so the executives aren’t that involved. They are brought...
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Relationship
For the infusion pumps we would implement when we update our fleet, B. Braun's fleet would be our...
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Relationship
Some days, B. Braun keeps their promises. There are always some fallouts. The vendor has been good...
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Product
B. Braun tends to stay on top of alarm and statistics reports. The pumps are integrated with our...
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Relationship
B. Braun has been good to work with. No company is without problems, but B. Braun has been really...
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Loyalty, Relationship
We used to have interoperability with the pump. We had had it for over a year, and then some of the...
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Product
The pumps worked great when we had the interoperability turned on. The nurses really liked the...
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Product
Previously, we didn't have the same vendor providing a PCA pump. We have a mixture of multiple...
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Product
In our infusion area, when we switched to B. Braun's pump, users weren't used to how it worked when...
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Relationship, Operations
Initially, I never had any issues with the company. B. Braun has very good pharmacy support when it...
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Product
When we had to go from using the B. Braun pump to having integration with our EMR, we had to rebuild...
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Product
The Space is a very good device. Sometimes when problems come up, people are often quick to blame...
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Relationship, Operations
The vendor’s technical support is very good. Anytime we have had an issue, their folks, whether they...
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Product
People in certain specialties liked how the pumps were compact and how we could stack several on top...
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Relationship, Product
The nurses are extremely dissatisfied with B. Braun. There has always been an issue with how they...
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Product
The strength with B. Braun is the fact that they offer a common LVP and syringe pump. The big...
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Relationship, Operations
B. Braun needs to come in and provide more structure for the customers when they are trying to do...
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Product
It is hard to find a transport pump because there are not a lot of those out there, so I would...
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Value
We are dealing with an issue in the B. Braun pumps that is really dangerous for our patients, and we...
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Value
As long as we can argue our point, B. Braun gives us some leniency on costs. They have given us some...
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Operations
The implementation with B. Braun was chaotic, but any time we change out one product to another on...
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Operations, Product
We have gotten accustomed to the processes and workflow of the Space pumps, so ease of use is okay...
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Loyalty, Product
We are working on integrating B. Braun's pumps with our EMR, and we are finding bugs all over the place....
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Relationship
When we call B. Braun for technical guidance on something like an error code, the vendor’s tech...
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Operations, Product
We have been having problems with B. Braun since inception. Soon after we went live, we started...
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Loyalty, Relationship, Value
B. Braun keeps their promises, but they don't promise much. They said they could provide our pumps...
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Product, Value
Any upgrades that the vendor has for the Space pumps require each pump to be touched, so B. Braun...
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Loyalty, Product
The Space syringes we have are current, but we can't use them because we don't have the drug library...
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Operations, Product
The Space IV pumps are tricky because nurses always find a way to use them wrong. However, the Space...
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Relationship
We have had great support from B. Braun. I was thrown into a management role early on, and B. Braun...
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Product
Each Space pump can run only one drug at a time, so if we have IV fluids running and need to run an...
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Culture, Relationship
Usually, I just contact one representative at B. Braun that I like who will actually get back to me,...
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Operations
With our Space pumps' implementations, there were some things that we had to go back and fix. Some...
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Product
Our nurses are rough with equipment, and with the Space pumps, the little face panel that has to...
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Culture, Value
B. Braun had in the contract how long things with the Space pump were under warranty, but the...
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Operations
I didn’t think the library build was very simple. It was not intuitive. B. Braun had people help us,...
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Culture
At this point, my likelihood to recommend B. Braun rates low. The problem is there is not another...
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Relationship
We are still working through a lot of things with the Space. I do like that B. Braun has been...
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Product
B. Braun has work to do in terms of the messages that appear on the pump for the end user. Some...
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Relationship
We have many needs in certain patient populations that are different from other populations, and B....
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Loyalty, Relationship
We have been live with the Space for a while, and we have many things that are not resolved at this...
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Operations, Product
DoseTrac is used to analyze alarms and dose alerts, but it is also used to wirelessly disseminate...
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Loyalty, Product
We switched to the Space pumps. Our primary criteria was whether we could get a large volume pump...
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Relationship
Any time we have ever had an issue, we are the ones bringing the issue forward. The vendor never...
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Product
Recently, I was less satisfied with the product working as promoted, but we went live with...
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Relationship, Product
There have been many issues with this pump, particularly with the tubing. B. Braun is very open and...
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Operations
During our implementation, B. Braun switched out our trainer, so we ended up with a fill-in at the...
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Relationship
The support from B. Braun is actually pretty good. We get to talk to a human being when we need tech...
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Value
If an organization were considering getting the Space pumps, I would tell them to get the training...
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Loyalty, Relationship, Product
The Space pumps are starting to fail on a regular basis. We have reached out to some third parties...
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Value
B. Braun charges for every little dot of the i's and cross of the t's. We had to send them some pump...
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Product
The Space pumps are kind of difficult to use. The menu's layout can be pretty complicated for the...
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Value
B. Braun nickel-and-dimes us more with accessory parts, and we didn’t have a really clear picture of...
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Operations
Some aspects of the implementation of the Space pumps were great, but some of their field service...
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Operations
B. Braun provided some training that we could get into, but that training was very poorly done....
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Loyalty
We did an integration simulation with B. Braun and the Space pumps that was part of our...
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Product
The Space pumps are not as intuitive, accurate, or easy as I would like them to be. We need to have...
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Loyalty, Relationship
B. Braun has done a lot of in-person support by coming on-site to assist us and work side by side...
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Relationship, Product
I think B. Braun has a vision, but I would like them to aggregate what they know is happening across...
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Loyalty, Product
We are still in our learning phase with the Space pumps, and the market is evolving with IV therapy...
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Relationship
I don't know what the vision is from B. Braun. I will admit that part of that is because I haven't...
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Operations
A lot of ongoing training happens here. When we have had issues, B. Braun has sent trainers back...
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Value
Being able to have pretty easy access to our representatives and vendor makes us feel like we are...
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Product
The screens on the pumps are bright, and it is easy to find what we are looking for and make...
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Relationship, Product
Recently, we had some significant challenges with the Space pumps related to the IV-line priming and...
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Product
The Space pumps don't have the ability to perform Wi-Fi updates at this point. I know that is...
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Relationship
The only negative with B. Braun would be that the turnaround time when pumps are sent out for repair...
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Relationship, Product
Things with B. Braun are going very well. The pumps are good. The number one thing I want B. Braun...
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Product
Originally, the Space pump didn't have wireless capability. In order to provide wireless capability,...
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Relationship, Operations
I was a little disappointed in the vendor’s involvement after the go-live. I think they should have...
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Product
One thing I would like to see B. Braun improve on is with the drug library. They should make it a...
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Product
I am pretty happy with B. Braun. I have always been a B. Braun supporter. I have worked with...
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Product
The Space pump offers several noteworthy features, including a reliable drug library update process,...
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Product
The B. Braun smart pump package includes 5–6 applications, each requiring different logins, which...
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Loyalty, Product
I like what B. Braun has in development. Also, we haven’t had any issues with their current pumps....
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Product
We have had some issues with B. Braun’s consumables recently. The pumps were fine, but the lines and...
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Product
I would tell someone looking at B. Braun that the pumps are well built and simple to use for the end...
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Product
We are pretty happy with the Space pumps. I haven't heard any complaints. I heard a lot of...
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Relationship, Operations
On the implementation side, B. Braun has been very good to work with from the scheduling to the...
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