Space (LVP, Syringe) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
The Space pump is the main pump the nurses need all the time. Corporate is buying only B. Braun...
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Product
We don't have EMR automatic programming and EMR automatic documentation here. We didn't set up any...
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Product, Value
We have some repeated problems with the front of the Space pumps. They repeatedly break down. The...
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Operations
We needed a little more support and proactiveness from B. Braun during the implementation because we...
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Loyalty, Product
I like B. Braun. I like the B. Braun pumps. For large volumes, from managing a library perspective...
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Product
With B. Braun’s Space pumps, we have done really well with library compliance, and we have good...
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Operations
The vendor's training materials are not good. A lot of the training is applied to pumps that are...
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Loyalty, Product
We expected the product would be an easy plug-and-play solution for our EMR, but it has not been....
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Product
One of the issues with the older pumps had to do with the ability for them to connect to Wi-Fi...
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Loyalty
When we got the Space, there were a couple of other pumps on the market that I thought were better....
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Value
The vendor has not fulfilled their promises in terms of the time frame for getting us new batteries....
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Culture, Operations
The vendor doesn't give us good updates when there are bells and whistles available. We usually...
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Relationship, Product
The product is not terrible. As far as ease of use goes, users seem to catch on pretty fast. When we...
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Relationship
The vendor's support is terrible. We spend a lot of time on hold. And they like to make excuses with...
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Relationship, Product
A lot of the products’ cords are unusable, and without a working cord, the pump is obsolete. If...
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Relationship, Operations
After the deployment, that was it. The vendor didn't break any promises, but they didn't really...
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Culture, Value
I don't think there were any unexpected charges from B. Braun. Everything was included in all the...
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Product
B. Braun's devices don't integrate with anything, not even the EHR.
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Product
I'm unhappy with B. Braun because of things breaking. The quality of the product is not meeting our...
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Loyalty
We haven't changed anything. We are looking into new PCA pumps. We have looked at B. Braun, but I am...
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Relationship
I can't say the last time I talked to a B. Braun person. I haven't heard from them in years. They...
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Culture
At the beginning of our time with B. Braun, the vendor was trying to get the quote signed, so we had...
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Product
The bottom line is that the Space infuses fluids as designed, but we have pump failures. We must go...
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Product
The Space is not very user friendly. If a nurse needs three lines coming out of a patient, they...
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Product
The new Space pumps are great. They are easy to use, and the pump library can be sent out wirelessly...
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Value
Technology changes all the time. Down the road, something may be developed that is bigger and...
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Relationship, Product, Value
It takes a couple of weeks to ensure that all the Space pumps are updated, but that is not...
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Product
We have found certain limitations in the drug library, and we need to make certain accommodations...
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Operations
There was one thing during the implementation of the Space pumps that had an impact on end-user...
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Operations
The implementation of the Space pumps was very successful. There were a lot of moving parts, but B....
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Product, Value
The outcome we see specifically from the Space product is performance metrics with pump integration....
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Loyalty
I think in a year our satisfaction will improve as we continue to work with B. Braun on enhancing...
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Product
With the pump integration, we have the handshake. The EMR sends information to the pump, and then...
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Relationship
We have worked closely with B. Braun. They are extremely responsive. We have routine calls to look...
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Relationship
I don't think B. Braun is proactive because they don’t reach out to their customers often enough to...
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Product
We have had problems with back orders of certain parts. B. Braun’s pumps don’t use a standard AC...
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Product
The only negative comment that I have heard from nurses about the B. Braun pumps is that when...
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Product
We have had very few problems with the Space. Most of the problems we have had, like damaged pumps,...
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Value
B. Braun doesn’t charge for every little thing because we get a lot of support from them on things...
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Product
When the Space pumps are discontinued, nonusers have a tendency to break them because they have no...
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Relationship, Operations
B. Braun’s ongoing support has been fine, and the people at B. Braun have been great. We met...
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Value
The Space pumps break easily, and the battery life is very minimal. Most of the pumps run out of...
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Value
There was a substantial fee for being able to use the libraries from B. Braun. That was an...
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Product
Everything has been really good with B. Braun except for an issue that we have with the battery...
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Product
We have the Space pumps involved with a lot of different teams, and it is not easy to change which...
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Relationship
As a vendor, B. Braun is easy to work with. They are engaged and helpful, and they answer any...
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Loyalty, Product
The pump can be a little challenging to program at times because there is a lot of scrolling up and...
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Product
The bolus-to-bag option is very difficult to configure on the pump. I hope the vendor comes up with...
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Loyalty
We are in the process of evaluating different vendors. Currently, we have multiple different...
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Product
I really wish the devices were easier to clean. They have a lot of cracks and seams that get blood...
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Product, Value
When in the OR, we often have several pumps hooked up to a patient. Since the pumps are fairly...
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Relationship, Operations
I have been grateful to work with the people that the vendor has sent over. When they came for our...
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Loyalty, Relationship
When there are larger issues, the vendor takes some time to figure out what the issues are. That is...
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Product, Value
In terms of being able to grab data, the pumps have a really good resource that is able to help...
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Relationship
If the vendor could fix the issues that came up, that would be good. It would be helpful if the...
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Relationship, Operations
The vendor has been in the business for a while, so if they would test consistently and be able to...
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Product
Personally, I would not purchase the pumps again because it seems like there are a lot of issues...
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Product
The ease of use for the pumps is going to be very dependent on who is using the pumps. The pumps...
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Loyalty
The reason we went with the Space pumps for the large volume pumps was our history with the Perfusor...
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Loyalty, Product
B. Braun had a problem with the tubing, which was supposed to reduce the number of alarms. It did,...
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Product
I really wouldn't recommend the Space pump. I'm hoping we can resolve the issues we are having with...
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Relationship
B. Braun continues to be supportive. We have a really good relationship with B. Braun that goes back...
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Relationship, Product
A lot of the issues that we are encountering with the Space pumps have to do with the doors because...
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Product
From a service aspect, the Space pumps have been okay. I don’t have a lot of complaints, but from a...
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Operations
B. Braun had good implementation services. They came on-site, and we had a lot of support.
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Operations
It would be nice to have more ongoing training from the vendor when we have different staff or new...
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Product
We have some challenges with the syringe size for the Space pump; we can only use a one mL syringe,...
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Product
The pros of the pumps are that they safeguard dose limits and are very detailed on the concentration...
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Product
In general, the product works, but we get tons of complaints from end users about air and line...
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Relationship
While working with B. Braun on the drug library, the person that I work with is always amazing. They...
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Product
Other vendors’ pump functionality for getting to a drug is superior to B. Braun's. We can't get to a...
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Product
A strength with the Space pumps is that the DoseGuard drug library is integrated with First...
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Loyalty, Product
We got an upgrade to the syringe pumps. The users who have been using the pumps for a long time are...
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Relationship
B. Braun has a very approachable team. They are responsive, and they follow through. If we request...
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Loyalty, Product
B. Braun’s software that manages the drug library could ultimately be improved. The software that...
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Relationship
B. Braun is very easy to work with. And I have been working with my B. Braun pump representative for...
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Relationship
I know who my representative’s boss is, but I don't really hear from them at all. However, I don't...
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Value
I would tell customers that B. Braun tries to give customers a good price on their pumps alongside a...
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Relationship, Product
The Space pumps are good. I have worked with them for years, and they are fine. Our most recent...
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Product
B. Braun’s modular system is nice, and it is also nice that the Space is MRI compatible. But I don't...
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Operations, Product
Everything in the Space is sort of self-explanatory. If a nurse has used any pump before, the Space...
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Product
I like the product’s drug library and the guardrails. The guardrails are the safety aspect of the...
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Operations
The only training that we have had from B. Braun is our initial training. I have been in this...
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Relationship
B. Braun’s support is very good, especially on the clinical and IT sides. We always have someone we...
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Loyalty
B. Braun is very metric driven and comes up with metrics specific to our institution or health...
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Product
With a bit of coaxing, B. Braun will walk us through how to create files for the drug library, and...
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Product
B. Braun has been doing well. I have had no complaints. The vendor has done their job. The system is...
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Product, Value
When someone takes a syringe out of the pump, they have to open the pump all the way in order to...
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Value
B. Braun doesn’t charge for every little thing. If we wanted to change or update the drug library in...
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Product
If B. Braun’s pumps were used as intended, they would work well, but sometimes people have a...
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Product
The Space pumps are a little complicated to use in the way that nurses have to infuse drugs. The...
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Loyalty
The product has limitations in terms of its usability and integration. Also, because we have not...
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Relationship, Operations
When it comes to training from B. Braun, I would like more availability from the vendor. The...
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Product
B. Braun has made it as easy as possible to integrate the pumps with our EMR. However, there seems...
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Product
The only thing that B. Braun could improve upon would be the options for the wireless adapters....
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Product
The product is easy and user friendly. It meets my needs, and I would recommend it.
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Product
Overall, we work well with the B. Braun pump. We like the size of it, and we like the SpaceStations...
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Operations, Product
We seem to have the biggest issue with the microcosmic air bubbles. We were given some education...
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Product
The air alarm has been a big issue with our staff. If we are in a room with another patient, we...
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Relationship
We reached out to our supply chain manager about an issue, and they reached out to B. Braun and sent...
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Product
When we got the B. Braun devices, a lot of our nursing staff found the configuration and programming...
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Product
The main screen doesn't say what to do next, so we have to know to hit the control button. There are...
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Product
Our drug library is good. I haven't come across much that isn't in our library yet. There are maybe...
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Loyalty, Product
The programming of the B. Braun pumps is fairly simple. We have challenges with it, but we have...
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Operations
We could stand a refresher course on maneuvering the system because we get familiar with only the...
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Operations, Product
I haven't heard of any upgrades from B. Braun, whether there have been upgrades or not. The vendor...
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Product
When we start stacking, we can put two SpaceStations on a pole, and that gives us eight pumps. The...
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Relationship
When we get the vendor to agree to something, they usually do it. The challenge is that we are...
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Relationship
When I have to call the support team, they are pretty good and responsive.
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Relationship
I have been on calls a few times with a B. Braun executive, but usually, that is around a time when...
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Relationship, Product, Value
The tool is effective. We are very happy. The vendor has partnered with us to provide back-end...
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Product
We have had a lot of supply chain issues. Of course, we have to consider the COVID-19 pandemic, but...
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Relationship
I haven't felt like anybody from the vendor has lied to me. B. Braun has been a good partner in...
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Product
We have some difficulties with updates and pumps not accepting new updates wirelessly. There have...
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Relationship
B. Braun could be a little quicker to respond to emails and questions. Sometimes when we have to...
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Product
I would probably tell peers to make sure they know each part of a package before they decide on a...
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