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Space (LVP, Syringe) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

The main thing that stands out to me about the Space pump's capabilities is that there is certain...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Some of the training was very general and didn't really touch on some of the actual day-to-day...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

For me to more confidently recommend B. Braun, I would need to see better insight into their problem...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I would not choose the Space pump again. I have experience with other major pump providers. They all...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Things are going okay with B. Braun. We just have the large volume pump. Bringing it on board was...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We had some issues in terms of how the libraries were upgrading, and B. Braun was actually...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

With B. Braun, if we don't buy their whole package, they're going to fault the other pieces for some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We liked our previous pumps better than the Space pumps, but they were just having too many issues....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

B. Braun requires a lot of active solution-finding and issue follow-up. It feels like there's always...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

B. Braun is always here. They're around, and they talk to me a lot. They're great about that....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

With B. Braun, access to data is better, especially for monitoring library uptake and diving into...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

From the user's perspective, the Space pump feels more electronic and less manual. Staff members get...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

There are people from B. Braun who have tried to make a difference, given us good feedback, and been...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I haven't seen any development or innovation from B. Braun. We reported a pretty big issue with the...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Director

Getting training from B. Braun to actually program the pump and the drug library was like pulling...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We have had a lot of issues with B. Braun and their products. For example, the tubing that we have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have had a lot of issues with B. Braun. We had some of the settings changed by the field techs...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Our B. Braun pumps are currently two different programs because of the way we purchased them. We've...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We are upgrading our B. Braun pumps. We had a pretty significant medication error, and it didn't...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We haven't really had much interaction with B. Braun other than when we first started. I'm hoping to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Once we get the new B. Braun pumps, it would be good to have some follow-up. We just don't have much...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

B. Braun was very helpful and had several meetings with us. They were definitely very interactive...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We like the size of the Space pumps, the drug libraries, and the ability to double-check and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We've been doing well with the Space pumps. We don't find many challenges with them. They've worked...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Things are going pretty well with B. Braun. The only challenge that we have on the transport side is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Offering a holistic platform in one system through the Space infusion pump platform is helpful and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

B. Braun is a German company, and they do things in a way that isn't always intuitive for our...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

B. Braun needs to be more open and responsive to feedback and think more about how nurses expect to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We've continued to have a great relationship with the vendor and have focused on any issues we've...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The Space pump is really great. We like the actual size of the pump and the integration with the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We've had some issues with wireless connectivity over the years, and B. Braun has done a lot of work...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

One thing that has bothered me for years with the B. Braun pumps is that when we turn the pump on,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With B. Braun, I serve as the builder, library manager, and software manager for the pumps. Although...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

B. Braun went above and beyond recently. We had to do a big conversion, and they were amazing. Their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

B. Braun has been fairly transparent, and they have listened to us about the concerns we have. I...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Additional focus by B. Braun on what is needed in our specialty market would be beneficial. An...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

One positive is that B. Braun has an updated syringe and large volume pump available. Some of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We looked at everything available, and there is no perfect pump out there. We thought the Space was...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

The training for the Space pumps was effective. B. Braun maintained a strong call cadence and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

For the most part, the pumps have performed well. While we have experienced some challenges over the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We have an account manager at B. Braun and primary points of contact who I routinely reach out to,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The biggest thing with the Space pumps is that there are a lot of different medications to select...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The folks at B. Braun are pretty involved. I can make calls when I need to get in touch. When we...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

The transition to B. Braun's pumps has been challenging. There have been many unexpected challenges...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We get charged for every little thing. But B. Braun isn't unlike every other vendor in that way, so...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

We have not been able to move forward with integration yet. Integration is more challenging in our...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The conversion was a very large project. The training of B. Braun's implementation team had some...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

There are definitely some design issues that are not intuitive. B. Braun is anticipating improving...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

It has taken a lot of time to resolve things. After an implementation, especially when moving from...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

There are things we expected to receive from B. Braun, such as information, additional support, and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I use a lot of resources to compare vendors, and I do not want to overly bash B. Braun. We have used...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

B. Braun has been responsive, and they don't tell us that the things we experience that are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

My feedback for B. Braun is that we have to build our team with knowledgeable people, and if there...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

When we replace our pumps, I think we will stick with B. Braun because we already did the work for...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We had a rocky start in the implementation process for pump integration because the vendor couldn't...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

B. Braun has a new pump that is going through FDA approval, but we have a relatively new fleet of...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Sometimes users might think that the Space pumps should do other things, but since I’m a more...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

B. Braun did pretty well in giving feedback to our training team, but whether our team took the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Overall, we are very satisfied with the system’s ease of use. The functionality for the syringe...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I have only had interactions with the go-live, but that was very good. We really haven’t had to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We probably don’t use the interoperability to its capacity. I really don’t know what the pumps can...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We are integrating the Space pumps with our electronic health record to help do pump programming...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

One piece I would like to see B. Braun change is with drug doses in the programming. Our computer...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

B. Braun is probably the only company that I have worked with in terms of pharmacy information where...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

B. Braun has teamed up with us since day one. We have dedicated people who we have worked with from...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

B. Braun keeps their promises with regard to the pump, but not the Space Station. The Space Station...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

Getting parts is not easy; it is very time-consuming. When the vendor has a piece of equipment that...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

For the Space pumps, sometimes the support people know the answers, and sometimes they don’t. They...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We bought the B. Braun pumps, and the vendor wasn't able to send a trainer. We didn’t get training...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

The Space pumps are extraordinarily slow when we are turning them on, getting them booted up, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The Space pumps are slower than the pumps I used 15 years ago. I do surgery and anesthesia, and I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

One error message that shows up in the Space pumps is that there is air in the line. We want to get...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

If I go through the settings and I'm picking a certain drug, the Space pumps have to give me all...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

We are in 2025, and the mechanism to get stuff flowing in the Space pumps is like a roller pump...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

When the Space pumps turn on, sometimes they just beep, and they won't stop, so they have to be sent...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The network is going to keep B. Braun forever because everything we have is B. Braun. B. Braun has a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Hindsight is 20/20, but we had issues with the clinical engineers not realizing some of the battery...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The person from B. Braun who worked with us was absolutely fabulous. They had a great knowledge base...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Nurse

For the most part, B. Braun has kept their promises in terms of addressing our issues. The most...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

From an informatics perspective, B. Braun has really great support for us with any questions that we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

We switched over to DoseTrac for reporting, and there are some errors where we can't pull a lot of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

I deal with someone from B. Braun who is amazing for the things I need. But then we have another...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Nurse

There have been quite a few issues with tubing backflow with our secondary tubing. Primary infusion...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

The Space pumps are part of our long-term plans because we don't have a choice. Things at our...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Nurse

For what we were working on with B. Braun, there was not really an additional cost. I don't know...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Nurse

My interactions with B. Braun have been positive, and my experiences have been good. I feel like the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

With the Space pump, we have seen a significant reduction in medication errors in our training...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Nurse

The Space pumps are user-friendly, and that is great. But they are bulky. With the way the Space...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The vendor does provide training for tech staff. We have someone who is in touch with us. The vendor...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We like the compactness of the pumps. They are steady and strong. They take some beating if they fall....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We are seeing more of the pumps breaking, especially in the operating unit where the screen just...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Because the pumps are old, they do not meet all our needs right now. The vendor is no longer in...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The help I get from the pharmacy side of the solution is good. I also like that the solution has...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

B. Braun has a server that collects data, and we have struggled with making that useful for our...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We didn’t even consider B. Braun’s PCA pumps because they don’t have the ability to integrate with...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

B. Braun simplifies the screen in the Space pump; the version we have right now is literally pixels,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

Our nurses are pulling their hair out with B. Braun’s pumps. The Space pumps' bags leak, their...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CNO

We initially went with B. Braun because they had good technology for EHR integration. B. Braun's...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CNO

We have had some significant issues with B. Braun that we have been working through for years now....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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