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DoseEdge System Comments
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User Commentary

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Manager

Other Observations & Comments

Overall, DoseEdge System meets our needs, and the end users are used to it. The success of the...

Jan 2021
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Manager

Implementation and Training

We did try to implement the system in the high-volume area, and the implementation was actually not......

Jan 2021
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Manager

Service and Support

Baxter always responds very quickly and has solutions, and if they can't figure something out, they......

Jan 2021
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Manager

ROI / Cost (care and feeding)

We have received our money’s worth. DoseEdge System is doing what we need it to, and it is catching......

Jan 2021
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Manager

Functionality and Upgrades

The things we like about DoseEdge System are the fact that it is a queue and the fact that we aren't......

Jan 2021
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Manager

Service and Support

The only problem that we have had is when Windows was sunsetted, we were put in a bind. But that was......

Jan 2021
(0)
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Director

Functionality and Upgrades

At the time that we bought the DoseEdge System, it seemed to fulfill what we needed, which was a way......

Jan 2021
(0)
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Director

Functionality and Upgrades

Getting specific reports out of the DoseEdge System is a rather cumbersome process. At times, that......

Jan 2021
(0)
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Director

Service and Support

We find the support from Baxter to be rather lacking and sporadic. When we need answers, it takes a......

Jan 2021
(0)
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Director

Future Outlook

There is a significant cost to the DoseEdge System. Our EMR has an IV monitoring module similar the......

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

Baxter doesn't nickel-and-dime us because we have a pretty accurate and complete agreement that...

Jan 2021
(0)
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Director

Service and Support

My suggestion to Baxter would be to stay more on top of the ever-changing requirements of the...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

A few things in DoseEdge System are still entered by people; for example, people enter lot numbers......

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I really cannot say enough about Baxter’s support. If there is ever an issue or a question, the...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

Baxter definitely had to change up some of their practices for the pandemic. We had some...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Baxter has kept all of the feasible promises they have made. If they cannot manage something like a......

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Baxter is actually responding to some feedback in a very positive way. We are waiting for things to......

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Safety is the big tangible outcome of DoseEdge System, and we are definitely seeing that improve....

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

DoseEdge System is pretty robust. If people are looking at Baxter's competition, they won't find...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

DoseEdge System didn't start off as an enterprise solution, but Baxter has made it work for us. We......

Jan 2021
(0)
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Manager

Functionality and Upgrades

DoseEdge System has adequate reporting. The product does what it says it will do. We have a good...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

I have found mixed results with the pricing. We bought a basic support model. The model rolls in...

Jan 2021
(0)
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Manager

Implementation and Training

The training is very good. That is due to the vendor's selection model of who they send out to do a......

Jan 2021
(0)
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Manager

Other Observations & Comments

A few years ago, Baxter was a little slow to deliver a current version of the product that would fix......

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

The training was good. There were no issues. We had a relationship with our sales representatives...

Jan 2021
(0)
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Analyst/Coordinator

Technology

We seem to have a lot of hardware issues with the system, and the software isn't perfect. Sometimes,......

Jan 2021
(0)
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Manager

Other Observations & Comments

We have several other Baxter devices and systems, and some of those systems are a lot trickier to...

Jan 2021
(0)
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Manager

Service and Support

DoseEdge System's web support is great. There is a model that I would love to see in some of...

Jan 2021
(0)
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Manager

Relationship

I think our liaison should check in here and there with us. I don't believe I have heard from Baxter......

Jan 2021
(0)
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Manager

Service and Support

Baxter worked with us to set the system up. They have a pretty good support model. When we first...

Jan 2021
(0)
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Manager

Functionality and Upgrades

There are various ways we can feed the data into the device that we launched with. We went with what......

Jan 2021
(0)
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Manager

Lessons Learned

Getting the product off the ground is quite the ordeal. The hardware is rather difficult to work...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Once users are up and running, DoseEdge System is a pretty self-sufficient system. The product has......

Jan 2021
(0)
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Manager

Technology

We have looked at Baxter's competitor, and we are comfortable with DoseEdge System for now. It...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Having a metric dashboard for DoseEdge System would be helpful. That was something that I knew...

Dec 2020
(0)
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Manager

Service and Support

In terms of the quality of the ongoing support, I would give Baxter the highest score. They have...

Dec 2020
(0)
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Manager

Other Observations & Comments

In terms of proactive service, we never hear from Baxter. We only hear from them if we have a...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Some of my recommendations for improvement in the software are related to gravimetric analysis. We......

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have received our money's worth. We have already shown that the system is financially...

Dec 2020
(0)
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Manager

Lessons Learned

The system works as promoted, but we have to put effort into it. Some sites don't have good results......

Dec 2020
(0)
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Manager

Functionality and Upgrades

DoseEdge System has been extremely successful. Our technicians and our pharmacists rely on and like......

Dec 2020
(0)
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Director

Service and Support

With Baxter, it is a little hard to get issues resolved. Baxter is not very proactive. Baxter is not......

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

DoseEdge System is part of our medication safety. It is hard to quantify that value, but I think...

Dec 2020
(0)
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Director

Other Observations & Comments

Whether Baxter will be part of our long-term plan depends on some things. There is another vendor on......

Nov 2020
(0)
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Director

Implementation and Training

Baxter was better with training in the past. The problem with them is that once they have someone as......

Nov 2020
(0)
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Director

Lessons Learned

The problem with DoseEdge System is primarily the connection between our EMR and DoseEdge System. I......

Nov 2020
(0)
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Director

Technology

Now that Baxter owns the company, they have been failing to innovate. They have an edge over the...

Nov 2020
(0)
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Director

Technology

I would give Baxter a low rating for innovation. Either they are not working well with other vendors......

Nov 2020
(0)
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Director

Other Observations & Comments

My recommendation for DoseEdge System comes with a cautionary tale. Other vendors are offering...

Nov 2020
(0)
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Director

Interfacing and Integration

From a safety standpoint, DoseEdge System is great. There is no doubt in my mind. From a financial......

Nov 2020
(0)
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Director

Other Observations & Comments

We haven’t taken on any of the extras. We don’t do the gravimetric, and we haven’t done anything...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

In terms of usage in the clean room, we like DoseEdge System a lot. It is one of those things that......

Nov 2020
(0)
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Director

Relationship

As far as I am concerned, Baxter keeps their promises. I don't have any issues with them.

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

There aren't hidden charges with Baxter. The system isn't cheap, but there aren't hidden charges.

Nov 2020
(0)
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Director

Functionality and Upgrades

I haven't done much hands-on work with Baxter's upgrades. I don't hear complaints from my staff who......

Nov 2020
(0)
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Director

Other Observations & Comments

There isn't really ongoing training with Baxter. Since we put in the system, nothing has really...

Nov 2020
(0)
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Director

Lessons Learned

I would recommend DoseEdge System for a small environment since that is where the system works...

Nov 2020
(0)
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Director

Functionality and Upgrades

It is so easy to teach people how to use the system. It has a new interface with our EMR, and the...

Nov 2020
(0)
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Director

Lessons Learned

DoseEdge System is a system that works really well in the right environment. It is hard to maintain......

Nov 2020
(0)
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Director

Other Observations & Comments

We haven't had any issues, so we haven't needed executive involvement from the vendor. I feel so...

Nov 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The product is for IV workflow management. It interfaces with our EMR for IV orders. Once the orders......

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

The product seems like it has its place. The implementation and support people often struggle to...

Oct 2020
(0)
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Analyst/Coordinator

Lessons Learned

We are quite challenged with some of the reporting for our operational issues, such as getting a...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

In the next few years, we will be looking at some functionality that our enterprise vendor offers.......

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

The system takes a lot of training, but it is consistent. Our end users find the system to be easy......

Oct 2020
(0)
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Manager

Functionality and Upgrades

We went to DoseEdge System several years ago. We switched from an entirely visual pharmacist check......

Oct 2020
(0)
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Manager

Interfacing and Integration

The main drawback is that DoseEdge System doesn’t talk terribly well with our medication...

Oct 2020
(0)
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Manager

Service and Support

Baxter has been great during the pandemic. Since DoseEdge System allowed for remote access to begin......

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Baxter has been pretty up front with the billing. They don’t charge for every little thing with...

Oct 2020
(0)
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 or  to see details.

Manager

Implementation and Training

We initially had good on-site training with DoseEdge System. The ongoing training is remote. The...

Oct 2020
(0)
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Manager

Functionality and Upgrades

If a new NDC comes in, we have to build it, and I really feel like that should be dealt with on...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We went from doing no barcode scanning before DoseEdge System to doing around 95% barcode scanning,......

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Baxter has changed a lot of things, and we haven't been charged for that. There has only been one...

Oct 2020
(0)
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Manager

Other Observations & Comments

The ongoing training is left to us and not Baxter. I don't think the ongoing training was part of...

Oct 2020
(0)
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Manager

Future Outlook

We are using old software. I am hoping the new software will be more effective. We are looking...

Oct 2020
(0)
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Manager

Service and Support

Baxter is good when we reach out to them about problems that we are having, but they do not...

Oct 2020
(0)
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Manager

Service and Support

When I submit a ticket to get something fixed and the original person can't fix the issue, that...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

We are implementing another similar system, and DoseEdge System is a much better and safer system...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There has only been one time when Baxter has come back to me and said they couldn't do what I...

Oct 2020
(0)
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Manager

Future Outlook

Baxter is pretty hard to beat. The problem is that we haven’t updated our system. Nothing has really......

Sep 2020
(0)
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Manager

Service and Support

Baxter gets back to us within 15 minutes maximum. Baxter has been excellent. Their tech support is......

Sep 2020
(0)
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Director

Technology

The experience with Baxter has been good. We have been asked to look at our enterprise vendor's...

Aug 2020
(0)
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Director

Relationship

Baxter has fallen off in terms of keeping up with the promises that they make. We are a little...

Aug 2020
(0)
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Director

Interfacing and Integration

The ongoing training is nonexistent. After the initial setup, we were left on our own. DoseEdge...

Jul 2020
(0)
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Director

Service and Support

I would like to see anything from the vendor. Their service is entirely reactive. In troubleshooting......

Jul 2020
(0)
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Director

Functionality and Upgrades

DoseEdge System was sold as a barcode verification system, but the system involves a ton of effort,......

Jul 2020
(0)
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Manager

Other Observations & Comments

In the last year, Baxter seems to have really reenergized a bit and has focused more on some updates......

Jul 2020
(0)
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Manager

Relationship

Baxter is really responsive. When we had upgrades in the last year, it was a really great effort...

Jul 2020
(0)
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Manager

Other Observations & Comments

We have talked about some other features with Baxter, but we got a little delayed with COVID-19....

Jul 2020
(0)
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Manager

Functionality and Upgrades

It is great to be able to work with Baxter. I feel as if there was a time period when they maybe...

Jul 2020
(0)
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Manager

Other Observations & Comments

Sometimes the way that Baxter has designed their standard features doesn’t really work for us. If we......

Jul 2020
(0)
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Director

Service and Support

We use a lot of Baxter’s offerings, but usage with DoseEdge System didn’t really change because of......

Jul 2020
(0)
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Director

Other Observations & Comments

We have pushed Baxter to expand the boundaries of the product, and that made the ease of use more...

Jul 2020
(0)
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Director

Service and Support

Baxter does not schedule routine calls. If they are going to be proactive, it means that there...

Jul 2020
(0)
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Director

Functionality and Upgrades

The solution gives me the last stop in liability. I have a high confidence level in the quality of......

Jul 2020
(0)
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Director

Technology

The main problem with DoseEdge System was that as the equipment got older, it tended to break down......

Jun 2020
(0)
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Director

Functionality and Upgrades

We want the vendor to lead us through the brand-new things with the system. If we said we needed an......

Jun 2020
(0)
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Manager

Functionality and Upgrades

Our experience with the vendor has been really good. We did a version upgrade within the last year,......

Jun 2020
(0)
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Manager

Lessons Learned

DoseEdge System is definitely part of our long-term plans. If I were making the decision again...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

Baxter has kept their promises. I have been very pleased with the support that we have been given.......

Jun 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

DoseEdge System integrates really well with our workflows and interfaces. We have been using the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

People feel pretty comfortable with DoseEdge System once they are trained. During the start, there......

Jun 2020
(0)
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Manager

Service and Support

The vendor's support is great if we call during normal business hours, but if we run into problems......

Jun 2020
(0)
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Director

Service and Support

The Baxter support people are usually pretty responsive. We have had some issues, and the vendor’s......

Jun 2020
(0)
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Director

Technology

Baxter doesn’t do anything proactively. For example, their touch screens and scanners are all...

Jun 2020
(0)
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Director

Functionality and Upgrades

When we have had conversations with Baxter about our gravimetric analysis needs, the vendor always......

Jun 2020
(0)
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Director

Functionality and Upgrades

If I had it to do over and I were back in time to when we originally purchased the system, I would......

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

The system's scanners cost thousands of dollars each because Baxter changed them. Then there was...

Jun 2020
(0)
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Director

Functionality and Upgrades

The problem with the system is some of the upgrades are terrible, but I don’t know whether that is......

Jun 2020
(0)
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Director

Relationship

As far as I know, the vendor doesn’t offer any ongoing training. I don’t hear from the vendor at...

Jun 2020
(0)
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Director

Functionality and Upgrades

The system works. It allows us to make a product pretty safely. It also allows picture capture, and......

Jun 2020
(0)
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Director

Functionality and Upgrades

If we are mixing something and need to remember to use a certain type of tubing, it cannot be in a......

Jun 2020
(0)
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Director

Interfacing and Integration

DoseEdge System interfaces with our pharmacy system, but it doesn’t really interface with the other......

Jun 2020
(0)
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Director

Functionality and Upgrades

The system doesn’t allow us to do some of the things that we have asked for. We can’t scan the...

Jun 2020
(0)
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Director

Functionality and Upgrades

A problem we run into with DoseEdge System is the expiration date. The system sometimes has a hard......

Jun 2020
(0)
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Manager

Future Outlook

DoseEdge System is the system that we have struggled with the most of any of our systems. We are...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Compared to the other vendors we work with, Baxter is the worst vendor for charging for every little......

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Support is an issue. It is sometimes a challenge to contact someone from Baxter and get information......

Jun 2020
(0)
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Manager

Functionality and Upgrades

There are some technical things with DoseEdge System that are a little bit difficult. For example,......

Jun 2020
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Director

ROI / Cost (care and feeding)

Baxter absolutely avoids charging for everything. In the old days, they charged per click, but they......

May 2020
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Director

Service and Support

The preimplementation process was amazing. Baxter's on-site support people were amazing, and the...

May 2020
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Manager

Service and Support

I have trouble accessing or finding written training materials. The vendor is great about talking us......

Mar 2020
(0)
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Manager

Functionality and Upgrades

The interface is easy to use, even for someone who is upkeeping or modifying the system that doesn't......

Mar 2020
(0)
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Manager

Service and Support

The vendor's support is really great. It is very easy to call and talk to someone. We can pretty...

Mar 2020
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Manager

Service and Support

The support people are very friendly and helpful. They clearly want to do things right. Some people......

Mar 2020
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Manager

Functionality and Upgrades

There are times when I would like there to be a little more flexibility in what users see when they......

Mar 2020
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