DoseEdge System
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
What drives my satisfaction is there is a lot in DoseEdge System that I can customize and fix. I...
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Users have a little trouble. DoseEdge System is not as flexible as users would like. We sometimes...
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Baxter has been fair with their promises.
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Baxter isn’t very proactive. We have to reach out to them with problems. One of the things that gets...
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From a pharmacist and technician standpoint, the workflow for DoseEdge System is really good. That...
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The vendor does a really good job with upgrades because the vendor is good at coordinating with my...
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DoseEdge System works well for someone without a very large formulary. The only place we have ever...
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Baxter now offers a service excellence team that actually flies out to us, assesses our system, and...
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We are reevaluating the system and considering the vendor's competition. Our EMR vendor and our...
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The system provides us with the safety feature that we are looking for. So if there is ever a...
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We sometimes have difficulty with the system’s barcode scanning and how it comes back into our EMR....
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Baxter’s follow-up with corrections, revisions, and updates to the system has gotten worse over the...
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Baxter brought gravimetric verification to the front page with a new enhancement. During...
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Baxter has been responsive to our requests for certain tests.
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When we first implemented the system, figuring out the correct gravimetric weight was a challenge...
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Our EMR and the Baxter system are bidirectional. We send data directly to the Baxter system. Then...
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Baxter was super supportive for the go-live. We had conference calls every day. Baxter connects...
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In terms of new technology, the system started out in such a good place. Since then, it has only...
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When another customer reports an issue to Baxter, I may not hear about it. Baxter could improve in...
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I haven’t had to go to Baxter’s executive level for support. With one of our upgrades, we found a...
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Baxter gave us a smoking deal compared to the offers of other vendors. The Baxter system was half...
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The system never really goes down unless we want it to.
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Customers that aren’t happy with the system haven’t dedicated the time and effort to make it...
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DoseEdge System is great and requires a lot less maintenance than other systems. We don't have any...
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We have issues when we have to prepare something that isn't mixed with a fluid. Medications with...
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We have no vendor executive involvement from Baxter. Even the ones we know already in middle...
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Typically, Baxter won’t promise something without doing it. I can’t remember if there was anything...
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We implemented a bidirectional interface between DoseEdge System and our EMR system. That has helped...
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I would like Baxter to enable their system on mobile devices. That is important for us. For the...
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Baxter is not proactive. I would like them to reach out to us regularly. I would like them to set up...
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Things have been going pretty well with DoseEdge System. We are happy. We would buy the product...
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Baxter was good at supporting us during the go-live process. COVID-19 was around, so the vendor...
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We have had some issues with the printers on the system functioning properly. They are supposed to...
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The system is still fairly new to us, but it is not as intuitive as other systems we use. There are...
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We do a lot of customization with the vendor, and they are willing to do that. If they could build...
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The reports can be a pain to actually run in some cases just because the service is a little...
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The vendor has been extremely helpful. They jump at the opportunity to be able to mold the...
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I usually receive very good service from Baxter's support. If I have an immediate concern, like my...
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We are looking at implementing some different IV software or a different IV workflow management...
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We have had the system for a long time, so we just coast along with it. I have only ever had contact...
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DoseEdge System is great. The system is straightforward, and I can get whatever data I need. We can...
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We are not going to be moving away from this platform. Baxter works well with our corporation, and...
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We continue to look at different products, but if we were to actually look again, the reality is...
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We have had to do a lot of custom work with the vendor, but they have always been helpful with that....
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We are nickel-and-dimed to some extent, but there is a lot of customization that we aren't charged...
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The vendor is able to accommodate our unique requests. The system is fairly easy to train people on,...
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There is one requirement that the vendor is still trying to meet. The monitor is currently outside...
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With the system, we are able to look at reports that are very specific to the workload, technician,...
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We are looking at other software solutions just because our contract ends in a couple of years and...
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DoseEdge System is overpriced. However, Baxter is supposed to charge us for things we want after the...
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DoseEdge System requires a lot of work, so we have to work with our analysts. Every time Baxter...
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Even though we got the latest software, Baxter didn't offer us gravimetric analysis or NDC...
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We have some really good analysts. They really dig in and help us figure out the things that aren't...
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DoseEdge System does well at supporting our integration goals. Baxter is willing to do whatever we...
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Baxter has brought out a lot of new technology, and their new product is significantly enhanced.
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The tangible outcomes we have seen this year have been decreased trips into the IV room for...
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Something that has been cool is that by forcing standardization with the IV workflow software,...
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We haven't received any training since Baxter was here the first time. I don't think they have done...
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My biggest issue with DoseEdge System is how difficult and clunky working in the background, adding...
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DoseEdge System works pretty well. It is really helpful. It allows us to be able to check in with...
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DoseEdge System has some limitations with formulary maintenance, but a lot of the limitations are...
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We have had some issues with DoseEdge System. Either things are out of date, or Baxter isn't able to...
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When I have had to make changes or adjustments, Baxter has charged based on the number of prepared...
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There are a couple of functions that we aren't able to connect with our EMR. We have to manage the...
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Baxter has been really good about not charging us for changes. They haven’t charged us for a lot of...
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The vendor did a little bit of training with our upgrades, and they were really good at showing us...
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I have been able to make tweaks to our interface with DoseEdge System. We made a lot of tweaks to...
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Baxter is proactive. I see them connecting in, and I can see when they get into the system. It seems...
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The system functionality is really good. We can customize the product a lot. Incorporating the...
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We have a really good relationship with Baxter. They are very willing to work with us to tweak the...
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DoseEdge System has been a really good product for us. We maintain most of it ourselves. On...
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Somewhere in the future, we will be looking for some gravimetric checking functionalities. The last...
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DoseEdge System doesn't offer a lot of ongoing training. We don't have a lot of need for that at our...
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DoseEdge System is a tool that helps us, but it doesn't really do anything progressive. It has a...
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Once we understand the workflow in DoseEdge system, it makes a lot of sense. It is easy to add basic...
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Overall, DoseEdge System meets our needs, and the end users are used to it. The success of the...
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We did try to implement the system in the high-volume area, and the implementation was actually not...
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Baxter always responds very quickly and has solutions, and if they can't figure something out, they...
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We have received our money’s worth. DoseEdge System is doing what we need it to, and it is catching...
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The things we like about DoseEdge System are the fact that it is a queue and the fact that we aren't...
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The only problem that we have had is when Windows was sunsetted, we were put in a bind. But that was...
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At the time that we bought the DoseEdge System, it seemed to fulfill what we needed, which was a way...
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Getting specific reports out of the DoseEdge System is a rather cumbersome process. At times, that...
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We find the support from Baxter to be rather lacking and sporadic. When we need answers, it takes a...
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There is a significant cost to the DoseEdge System. Our EMR has an IV monitoring module similar the...
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Baxter doesn't nickel-and-dime us because we have a pretty accurate and complete agreement that...
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My suggestion to Baxter would be to stay more on top of the ever-changing requirements of the...
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A few things in DoseEdge System are still entered by people; for example, people enter lot numbers...
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I really cannot say enough about Baxter’s support. If there is ever an issue or a question, the...
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Baxter definitely had to change up some of their practices for the pandemic. We had some...
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Baxter has kept all of the feasible promises they have made. If they cannot manage something like a...
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Baxter is actually responding to some feedback in a very positive way. We are waiting for things to...
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Safety is the big tangible outcome of DoseEdge System, and we are definitely seeing that improve....
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DoseEdge System is pretty robust. If people are looking at Baxter's competition, they won't find...
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DoseEdge System didn't start off as an enterprise solution, but Baxter has made it work for us. We...
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DoseEdge System has adequate reporting. The product does what it says it will do. We have a good...
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I have found mixed results with the pricing. We bought a basic support model. The model rolls in...
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The training is very good. That is due to the vendor's selection model of who they send out to do a...
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A few years ago, Baxter was a little slow to deliver a current version of the product that would fix...
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The training was good. There were no issues. We had a relationship with our sales representatives...
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We seem to have a lot of hardware issues with the system, and the software isn't perfect. Sometimes,...
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We have several other Baxter devices and systems, and some of those systems are a lot trickier to...
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DoseEdge System's web support is great. There is a model that I would love to see in some of...
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I think our liaison should check in here and there with us. I don't believe I have heard from Baxter...
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Baxter worked with us to set the system up. They have a pretty good support model. When we first...
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There are various ways we can feed the data into the device that we launched with. We went with what...
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Getting the product off the ground is quite the ordeal. The hardware is rather difficult to work...
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Once users are up and running, DoseEdge System is a pretty self-sufficient system. The product has...
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We have looked at Baxter's competitor, and we are comfortable with DoseEdge System for now. It...
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Having a metric dashboard for DoseEdge System would be helpful. That was something that I knew...
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In terms of the quality of the ongoing support, I would give Baxter the highest score. They have...
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In terms of proactive service, we never hear from Baxter. We only hear from them if we have a...
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Some of my recommendations for improvement in the software are related to gravimetric analysis. We...
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We have received our money's worth. We have already shown that the system is financially...
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The system works as promoted, but we have to put effort into it. Some sites don't have good results...
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DoseEdge System has been extremely successful. Our technicians and our pharmacists rely on and like...
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With Baxter, it is a little hard to get issues resolved. Baxter is not very proactive. Baxter is not...
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DoseEdge System is part of our medication safety. It is hard to quantify that value, but I think...
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Whether Baxter will be part of our long-term plan depends on some things. There is another vendor on...
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Baxter was better with training in the past. The problem with them is that once they have someone as...
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The problem with DoseEdge System is primarily the connection between our EMR and DoseEdge System. I...
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Now that Baxter owns the company, they have been failing to innovate. They have an edge over the...
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I would give Baxter a low rating for innovation. Either they are not working well with other vendors...
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My recommendation for DoseEdge System comes with a cautionary tale. Other vendors are offering...
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From a safety standpoint, DoseEdge System is great. There is no doubt in my mind. From a financial...
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