DoseEdge Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Loyalty
We have used DoseEdge for more than a decade. We have optimized and tweaked it to fit our needs, and...
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Loyalty
We use DoseEdge, but it is being sunsetted. We are trying to find an alternative. If we happen to go...
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Operations
Based on the initial implementation, I expected DoseEdge to be very difficult to train people on,...
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Relationship, Value
I would buy DoseEdge again. I even advocated for some companies to actually purchase it now that it...
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Relationship, Operations
DoseEdge is a hard thing to implement. Baxter doesn't do anything proactively.
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Loyalty
We have made the decision to leave DoseEdge because we prefer another solution. Although the...
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Relationship
Baxter has a very diverse support staff. Some staff members are very good; some aren't. There are...
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Value
Baxter’s contracted charging model is well established. The system is pricey, but the price is what...
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Loyalty, Value
DoseEdge does what the vendor says it does. The reason we even started with DoseEdge was that we had...
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Product
The biggest strength of the product is that it is a simple framework that can be configured to our...
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Loyalty, Relationship
The biggest room for improvement for the solution is just innovation and new solutions. Baxter has...
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Product, Value
DoseEdge is easy to use. That is one of the best things about DoseEdge. The solution has made it...
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Relationship
Baxter doesn’t have a ticketing system for customer support, so sometimes our tickets get lost....
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Loyalty
I like DoseEdge, but it is getting dumped; I’m not happy with Baxter for doing that because the...
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Loyalty, Product
The system is pretty robust. Its current functionality meets all of our needs. However, the vendor...
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Loyalty, Product
I am satisfied with the system now. I would give it a pretty good score if it were sticking around....
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Value
The vendor empowers their site leads and IT folks to solve problems. In terms of tangible outcomes,...
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Relationship
The vendor's product support is decent. However, if we need to get our own IT people involved,...
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Product
We have a bidirectional package with the vendor, and when everything aligns, it is integrated, and...
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Product
Our issues aren't with DoseEdge's software. They are with its equipment. The solution requires a...
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Value
The vendor has actually delivered on some of the enhancement requests that we have had in the past....
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Loyalty
We have been live with DoseEdge for six years now. It is not part of our long-term plans. The vendor...
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Culture, Relationship
The product mostly works as promoted, but a lot of that depends on the IT infrastructure on the...
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Operations
Our initial training was fantastic. Baxter's people came on-site and trained us. That was hands-on...
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Relationship
I don’t get any communication on upcoming upgrades or issues from Baxter; I have to reach out. I...
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Operations
Most of the DoseEdge training for new hires isn't done by Baxter. It is done by our staff members...
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Operations
Baxter has definitely been keen to upgrade our hardware. We have had some issues with a recent...
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Loyalty
Baxter is sunsetting their DoseEdge program. That has rather explicitly put us back on the market....
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Relationship
Baxter's customer service has been good, but we understand that it is finite. We don't have any...
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Relationship
We have definitely had to reach out to Baxter about pretty much everything, and that hasn't really...
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Loyalty, Relationship
My overall interactions with Baxter haven't changed much since we found out that they were...
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Relationship, Product
DoseEdge actually set a surprisingly straightforward standard for us because it had a lot more...
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Culture, Value
I think that Baxter avoids charging for everything. I would like to think that I would know if they...
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Culture, Loyalty
We didn't set a bidirectional integration between DoseEdge and our EMR. Baxter was definitely keen...
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Product, Value
DoseEdge seems to work fine. We do have some issues with it, but it is meeting our needs for state...
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Relationship, Operations
When we had to update our devices to a new OS, we worked with Baxter, and they were able to download...
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Culture, Loyalty
Baxter is sunsetting this solution, and that kind of came out of left field. I'm very frustrated...
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Culture, Value
DoseEdge has done everything the vendor said it was going to do. We haven't had any vision or...
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Loyalty, Relationship
We haven't had a ton of problems or guidance, and we usually reach out to Baxter. The biggest...
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Operations
Baxter was on-site for training, and they did everything. Also, Baxter has always kept us aware of...
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Product
DoseEdge has a little bit of integration, but it isn't fully integrated. It does what we need it to...
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Relationship
Regarding support with Baxter, we actually are very spoiled. We have a direct contact, so they take...
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Product
Today, DoseEdge meets all of our needs. We can get new users trained on it and up and running....
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Loyalty
DoseEdge is going away in three years, so it is part of our long-term plans because Baxter has a...
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Commentary Summary
Comment Type Breakout