DoseEdge System Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:03:31 PM and Model.EvProductId = 40979

Commentary Summary

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Neither
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Negative
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User Commentary

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Manager

Future Outlook

Baxter is pretty hard to beat. The problem is that we haven’t updated our system. Nothing has really...

Sep 2020
 Helpful

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Manager

Service and Support

Baxter gets back to us within 15 minutes maximum. Baxter has been excellent. Their tech support is...

Sep 2020
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Director

Technology

The experience with Baxter has been good. We have been asked to look at our enterprise vendor's...

Aug 2020
 Helpful

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Director

Relationship

Baxter has fallen off in terms of keeping up with the promises that they make. We are a little...

Aug 2020
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Director

Interfacing and Integration

The ongoing training is nonexistent. After the initial setup, we were left on our own. DoseEdge...

Jul 2020
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Director

Service and Support

I would like to see anything from the vendor. Their service is entirely reactive. In troubleshooting...

Jul 2020
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Director

Functionality and Upgrades

DoseEdge System was sold as a barcode verification system, but the system involves a ton of effort,...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

In the last year, Baxter seems to have really reenergized a bit and has focused more on some updates...

Jul 2020
 Helpful

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Manager

Relationship

Baxter is really responsive. When we had upgrades in the last year, it was a really great effort...

Jul 2020
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Manager

Other Observations & Comments

We have talked about some other features with Baxter, but we got a little delayed with COVID-19....

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

It is great to be able to work with Baxter. I feel as if there was a time period when they maybe...

Jul 2020
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Manager

Other Observations & Comments

Sometimes the way that Baxter has designed their standard features doesn’t really work for us. If we...

Jul 2020
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Director

Service and Support

We use a lot of Baxter’s offerings, but usage with DoseEdge System didn’t really change because of...

Jul 2020
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Director

Other Observations & Comments

We have pushed Baxter to expand the boundaries of the product, and that made the ease of use more...

Jul 2020
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Director

Service and Support

Baxter does not schedule routine calls. If they are going to be proactive, it means that there...

Jul 2020
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Director

Functionality and Upgrades

The solution gives me the last stop in liability. I have a high confidence level in the quality of...

Jul 2020
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Director

Technology

The main problem with DoseEdge System was that as the equipment got older, it tended to break down...

Jun 2020
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Director

Functionality and Upgrades

We want the vendor to lead us through the brand-new things with the system. If we said we needed an...

Jun 2020
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Manager

Functionality and Upgrades

Our experience with the vendor has been really good. We did a version upgrade within the last year,...

Jun 2020
 Helpful

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Manager

Lessons Learned

DoseEdge System is definitely part of our long-term plans. If I were making the decision again...

Jun 2020
 Helpful

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Manager

Service and Support

Baxter has kept their promises. I have been very pleased with the support that we have been given....

Jun 2020
 Helpful

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Manager

Interfacing and Integration

DoseEdge System integrates really well with our workflows and interfaces. We have been using the...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

People feel pretty comfortable with DoseEdge System once they are trained. During the start, there...

Jun 2020
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Manager

Service and Support

The vendor's support is great if we call during normal business hours, but if we run into problems...

Jun 2020
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Director

Service and Support

The Baxter support people are usually pretty responsive. We have had some issues, and the vendor’s...

Jun 2020
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Director

Technology

Baxter doesn’t do anything proactively. For example, their touch screens and scanners are all...

Jun 2020
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Director

Functionality and Upgrades

When we have had conversations with Baxter about our gravimetric analysis needs, the vendor always...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

If I had it to do over and I were back in time to when we originally purchased the system, I would...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The system's scanners cost thousands of dollars each because Baxter changed them. Then there was...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The problem with the system is some of the upgrades are terrible, but I don’t know whether that is...

Jun 2020
 Helpful

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Director

Relationship

As far as I know, the vendor doesn’t offer any ongoing training. I don’t hear from the vendor at...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The system works. It allows us to make a product pretty safely. It also allows picture capture, and...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

If we are mixing something and need to remember to use a certain type of tubing, it cannot be in a...

Jun 2020
 Helpful

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Director

Interfacing and Integration

DoseEdge System interfaces with our pharmacy system, but it doesn’t really interface with the other...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The system doesn’t allow us to do some of the things that we have asked for. We can’t scan the...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

A problem we run into with DoseEdge System is the expiration date. The system sometimes has a hard...

Jun 2020
 Helpful

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Manager

Future Outlook

DoseEdge System is the system that we have struggled with the most of any of our systems. We are...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Compared to the other vendors we work with, Baxter is the worst vendor for charging for every little...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Support is an issue. It is sometimes a challenge to contact someone from Baxter and get information...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

There are some technical things with DoseEdge System that are a little bit difficult. For example,...

Jun 2020
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Director

ROI / Cost (care and feeding)

Baxter absolutely avoids charging for everything. In the old days, they charged per click, but they...

May 2020
 Helpful

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Director

Service and Support

The preimplementation process was amazing. Baxter's on-site support people were amazing, and the...

May 2020
 Helpful

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Manager

Service and Support

I have trouble accessing or finding written training materials. The vendor is great about talking us...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The interface is easy to use, even for someone who is upkeeping or modifying the system that doesn't...

Mar 2020
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Manager

Service and Support

The vendor's support is really great. It is very easy to call and talk to someone. We can pretty...

Mar 2020
 Helpful

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Manager

Service and Support

The support people are very friendly and helpful. They clearly want to do things right. Some people...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

There are times when I would like there to be a little more flexibility in what users see when they...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

There is some question about moving to our enterprise vendor’s solution rather than sticking with...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I don't see a benefit to Baxter’s upgrades. It seems like we do upgrades that don't actually upgrade...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The strength of DoseEdge System is the safety that it introduces into the compounding process, such...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

To move the needle on Baxter's solution, we really need to see a large investment with innovation....

Dec 2019
 Helpful

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Director

Functionality and Upgrades

I am happy with the product. It is a steady performer. The system is like a Honda; we know what we...

Dec 2019
 Helpful

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Director

Technology

I value the stability of the Baxter system first and foremost. That is something that has improved...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

We have kind of reached a steady state in terms of the system's use in our production environment....

Dec 2019
 Helpful

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Director

Implementation and Training

There are a lot of folks who could use the system, especially bigger facilities. But for whatever...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

There were some minor changes to the system with a recent update, and there have been some minor...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

I want Baxter to put the time and energy into the product to make it better than what it is. The...

Dec 2019
 Helpful

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Director

Lessons Learned

Knowing what I know now, I would not buy the system again. At the time we purchased the system, it...

Dec 2019
 Helpful

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Director

Relationship

Baxter keeps their promises. I don’t think they have said they were going to do something that they...

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Sometimes I feel there is a little nickel-and-diming going on.

Dec 2019
 Helpful

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Director

Service and Support

If we need additional training, Baxter is always willing to come in. The support team is responsive...

Dec 2019
 Helpful

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Director

Implementation and Training

Setting up the system was relatively painless. The vendor dedicated the appropriate amount of...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Baxter seems to be having difficulty keeping up with the upgrades. The version of the product that...

Dec 2019
 Helpful

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Director

Service and Support

With all of the good things about the process, we have found Baxter's service for the product to be...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

DoseEdge System dramatically enhances the workflow, and it automates IV and oral-liquid-dosage...

Dec 2019
 Helpful

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Director

Interfacing and Integration

The integration of this system is indispensable. The idea is that when a client integrates this...

Dec 2019
 Helpful

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Director

Relationship

Baxter has been very responsive, and we haven't had any issues with Baxter not responding on time or...

Dec 2019
 Helpful

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Director

Relationship

We attempted to upgrade to the latest version of DoseEdge System, and that process has been a...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

There is a lack of innovation from Baxter. The upgrade didn't make very much of a difference from...

Dec 2019
 Helpful

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Director

Other Observations & Comments

The vendor needs to be more open about things that are in the works and what their road map looks...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Baxter has kept their promises for the most part. There are a lot of additional steps, and that is...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Over the years that we have had DoseEdge System, it has stayed pretty much the same. Nothing is new...

Nov 2019
 Helpful

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Director

Service and Support

Baxter's support is very good, and I have had multiple conversations with Baxter's executives....

Nov 2019
 Helpful

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Director

Interfacing and Integration

We have a bidirectional integration between DoseEdge System and our EMR. We send the actual NDC that...

Nov 2019
 Helpful

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Director

Future Outlook

We will stick with DoseEdge System until a better solution comes up. We want to expand and put the...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We have standardized DoseEdge System at all of our hospitals, and we will continue to expand the...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

One very good thing about DoseEdge System is that it is very customizable. We have built many rules...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Investigational products are not on the market yet, so they don't have NDCs or barcodes we can scan....

Nov 2019
 Helpful

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Director

Functionality and Upgrades

The biggest complaint we get from our staff is that making doses takes too long. There are a lot...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Our staff members complain about the lag in DoseEdge System. After our technicians are done...

Nov 2019
 Helpful

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Analyst/Coordinator

Future Outlook

Baxter is part of our long-term plans. I would buy DoseEdge System again.

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Baxter has been able to keep all of their promises to us within reason. We have asked for some wish...

Nov 2019
 Helpful

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Analyst/Coordinator

Relationship

There was a misunderstanding about how to queue things up in the Baxter system, but we all got on...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Baxter has avoided charging us for every little thing. For the most part, our requests have not...

Nov 2019