DoseEdge System
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Subject Expert
Jackson Tate
Research Director
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User Commentary
DoseEdge System does exactly what Baxter says it will do. It is actually quite functional. DoseEdge...
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DoseEdge System has a few little quirks in terms of some of the equipment. We have issues with the...
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Baxter’s customer service is superb. They are able to help us easily get past issues we have had...
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We have our techs inside the DoseEdge System hood doing the IVs, and our pharmacists have to check...
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We are getting ready to upgrade to another version of DoseEdge System, and we are looking forward to...
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We are using a certain interface with DoseEdge System, and that interface has been working great,...
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Initially, anything new in DoseEdge System is a little difficult for users. Once users get the hang...
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There aren't too many other enterprise-level systems that can compete with DoseEdge System, so I...
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Baxter recently started offering a learning portal with modules to help supplement their on-site...
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The product is very easy to use, and we can really customize it to our needs without having to reach...
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We don't hear from the vendor proactively about the new updates. We have to reach out to Baxter to...
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We need to do single-ingredient products, and those are hard to do with the integration in DoseEdge...
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DoseEdge System is meeting our needs right now, but we will replace it shortly.
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The things that we have properly guided to our system are very accurate. DoseEdge System talks...
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The vendor does not have terribly good vision. They cannot handle blood products in an easy way, and...
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I really like DoseEdge System. We get some very good pictures, especially with the newer cameras...
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The rumor is that we are considering going to our EMR vendor's product when our contract with Baxter...
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The vendor has been delivering on their promises as they said they would, and they have been very...
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The vendor has been really good about not charging us for every single little thing. Usually, we...
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Nobody from the vendor comes in to help teach us new things. If the vendor could help us maintain...
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DoseEdge System has nice technology. It is integrated well into the workflow and has great data...
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One of the gaps in DoseEdge System is that it lacks gravimetric analysis. We have very strict...
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The vendor is trying to deliver new technology. It would be great if they actually had their...
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We have had numerous small glitches and reliability issues. For example, sometimes the scanner is...
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When the product works, I like it. And that is why we would purchase it again. It is an advancement...
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Software products are engineered to make our lives easier, and they provide layers of safety....
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We did an upgrade with the vendor, and it went very well. They were very responsive and receptive to...
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I deal with Baxter's customer support on a day-to-day basis. It is exceptional. Baxter is very...
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The one thing that we have always wanted and have never gotten to work is a true two-way interface...
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DoseEdge System will definitely be sunsetted as soon as we switch to another EMR system, which has a...
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I haven't really received any training. The vendor keeps us aware, but they haven't told us about...
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Baxter did great work for us when we transitioned servers and EMR systems. The support we receive...
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I know Baxter has new add-on technologies that are appealing, but even looking at a demo of the...
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I don’t hear from Baxter very often. They don't proactively reach out to me; I always reach out to them....
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DoseEdge System functions well, but now there are other products that are functioning better....
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DoseEdge System is the best system out there. It can be configured in very complex ways. We know...
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DoseEdge System allows us to have a high work output because we have a streamlined workflow. The...
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Currently, the equipment that we have for the solution doesn't meet all of the requirements for...
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We are our own worst enemy with DoseEdge System because we take the system beyond what its stated...
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Baxter doesn’t really do anything proactive. In other words, they reach out when there is a software...
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Our contract is not up yet, but when it is, we will evaluate other vendors. The systems on the...
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DoseEdge System has done well. It is a workhorse. It does everything we need it to do and that we...
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The vendor hasn’t reached out to us since we implemented the system. If we have issues, we reach out...
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When we reach out to Baxter, the folks we deal with are very good and helpful. They take care of our...
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Baxter doesn’t really provide any training. The product doesn't necessarily change very much, and...
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The system has some quirks with interoperability. Certain things don't work with the product, and...
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The function of assigning a beyond-use date works as long as we are only using one product, but if...
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The only thing I don't like about the system is the reporting. Running reports is very difficult....
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Baxter has done a lot of things for us based on what we have wanted. However, their customer service...
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What drives my satisfaction is there is a lot in DoseEdge System that I can customize and fix. I...
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Users have a little trouble. DoseEdge System is not as flexible as users would like. We sometimes...
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Baxter has been fair with their promises.
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Baxter isn’t very proactive. We have to reach out to them with problems. One of the things that gets...
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From a pharmacist and technician standpoint, the workflow for DoseEdge System is really good. That...
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The vendor does a really good job with upgrades because the vendor is good at coordinating with my...
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DoseEdge System works well for someone without a very large formulary. The only place we have ever...
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Baxter now offers a service excellence team that actually flies out to us, assesses our system, and...
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We are reevaluating the system and considering the vendor's competition. Our EMR vendor and our...
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The system provides us with the safety feature that we are looking for. So if there is ever a...
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We sometimes have difficulty with the system’s barcode scanning and how it comes back into our EMR....
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Baxter’s follow-up with corrections, revisions, and updates to the system has gotten worse over the...
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