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User Commentary

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Director

We are reevaluating the system and considering the vendor's competition. Our EMR vendor and our...

Jul 2021
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Director

The system provides us with the safety feature that we are looking for. So if there is ever a...

Jul 2021
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Director

We sometimes have difficulty with the system’s barcode scanning and how it comes back into our EMR....

Jul 2021
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Director

Baxter’s follow-up with corrections, revisions, and updates to the system has gotten worse over the...

Jul 2021
||
(0)
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Manager

Baxter brought gravimetric verification to the front page with a new enhancement. During...

May 2021
||
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Manager

Baxter has been responsive to our requests for certain tests.

May 2021
||
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Manager

When we first implemented the system, figuring out the correct gravimetric weight was a challenge...

May 2021
||
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Manager

Our EMR and the Baxter system are bidirectional. We send data directly to the Baxter system. Then...

May 2021
||
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Manager

Baxter was super supportive for the go-live. We had conference calls every day. Baxter connects...

May 2021
||
(0)
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Manager

In terms of new technology, the system started out in such a good place. Since then, it has only...

May 2021
||
(0)
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Manager

When another customer reports an issue to Baxter, I may not hear about it. Baxter could improve in...

May 2021
||
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Manager

I haven’t had to go to Baxter’s executive level for support. With one of our upgrades, we found a...

May 2021
||
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Manager

Baxter gave us a smoking deal compared to the offers of other vendors. The Baxter system was half...

May 2021
||
(0)
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Manager

The system never really goes down unless we want it to.

May 2021
||
(0)
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Manager

Customers that aren’t happy with the system haven’t dedicated the time and effort to make it...

May 2021
||
(0)
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Manager

DoseEdge System is great and requires a lot less maintenance than other systems. We don't have any...

May 2021
||
(0)
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Manager

We have issues when we have to prepare something that isn't mixed with a fluid. Medications with...

May 2021
||
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Director

We have no vendor executive involvement from Baxter. Even the ones we know already in middle...

Apr 2021
||
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Director

Typically, Baxter won’t promise something without doing it. I can’t remember if there was anything...

Apr 2021
||
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Director

We implemented a bidirectional interface between DoseEdge System and our EMR system. That has helped...

Apr 2021
||
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Director

I would like Baxter to enable their system on mobile devices. That is important for us. For the...

Apr 2021
||
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Director

Baxter is not proactive. I would like them to reach out to us regularly. I would like them to set up...

Apr 2021
||
(0)
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Director

Things have been going pretty well with DoseEdge System. We are happy. We would buy the product...

Apr 2021
||
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Manager

Baxter was good at supporting us during the go-live process. COVID-19 was around, so the vendor...

Apr 2021
||
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Manager

We have had some issues with the printers on the system functioning properly. They are supposed to...

Apr 2021
||
(0)
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Manager

The system is still fairly new to us, but it is not as intuitive as other systems we use. There are...

Apr 2021
||
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Analyst/Coordinator

We do a lot of customization with the vendor, and they are willing to do that. If they could build...

Mar 2021
||
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Analyst/Coordinator

The reports can be a pain to actually run in some cases just because the service is a little...

Mar 2021
||
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Analyst/Coordinator

The vendor has been extremely helpful. They jump at the opportunity to be able to mold the...

Mar 2021
||
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Manager

I usually receive very good service from Baxter's support. If I have an immediate concern, like my...

Mar 2021
||
(0)
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Manager

We are looking at implementing some different IV software or a different IV workflow management...

Mar 2021
||
(0)
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Manager

We have had the system for a long time, so we just coast along with it. I have only ever had contact...

Mar 2021
||
(0)
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Analyst/Coordinator

DoseEdge System is great. The system is straightforward, and I can get whatever data I need. We can...

Feb 2021
||
(0)
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Director

We are not going to be moving away from this platform. Baxter works well with our corporation, and...

Feb 2021
||
(0)
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Manager

We continue to look at different products, but if we were to actually look again, the reality is...

Feb 2021
||
(0)
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Manager

We have had to do a lot of custom work with the vendor, but they have always been helpful with that....

Feb 2021
||
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Manager

We are nickel-and-dimed to some extent, but there is a lot of customization that we aren't charged...

Feb 2021
||
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Manager

The vendor is able to accommodate our unique requests. The system is fairly easy to train people on,...

Feb 2021
||
(0)
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Manager

There is one requirement that the vendor is still trying to meet. The monitor is currently outside...

Feb 2021
||
(0)
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Manager

With the system, we are able to look at reports that are very specific to the workload, technician,...

Feb 2021
||
(0)
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Manager

We are looking at other software solutions just because our contract ends in a couple of years and...

Feb 2021
||
(0)
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Manager

DoseEdge System is overpriced. However, Baxter is supposed to charge us for things we want after the...

Feb 2021
||
(0)
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Manager

DoseEdge System requires a lot of work, so we have to work with our analysts. Every time Baxter...

Feb 2021
||
(0)
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Manager

Even though we got the latest software, Baxter didn't offer us gravimetric analysis or NDC...

Feb 2021
||
(0)
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Manager

We have some really good analysts. They really dig in and help us figure out the things that aren't...

Feb 2021
||
(0)
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Director

DoseEdge System does well at supporting our integration goals. Baxter is willing to do whatever we...

Feb 2021
||
(0)
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Director

Baxter has brought out a lot of new technology, and their new product is significantly enhanced.

Feb 2021
||
(0)
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Director

The tangible outcomes we have seen this year have been decreased trips into the IV room for...

Feb 2021
||
(0)
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Director

Something that has been cool is that by forcing standardization with the IV workflow software,...

Feb 2021
||
(0)
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Director

We haven't received any training since Baxter was here the first time. I don't think they have done...

Feb 2021
||
(0)
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 or  to see details.

Director

My biggest issue with DoseEdge System is how difficult and clunky working in the background, adding...

Feb 2021
||
(0)
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Director

DoseEdge System works pretty well. It is really helpful. It allows us to be able to check in with...

Feb 2021
||
(0)
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Director

DoseEdge System has some limitations with formulary maintenance, but a lot of the limitations are...

Jan 2021
||
(0)
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Director

We have had some issues with DoseEdge System. Either things are out of date, or Baxter isn't able to...

Jan 2021
||
(0)
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Director

When I have had to make changes or adjustments, Baxter has charged based on the number of prepared...

Jan 2021
||
(0)
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Director

There are a couple of functions that we aren't able to connect with our EMR. We have to manage the...

Jan 2021
||
(0)
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Manager

Baxter has been really good about not charging us for changes. They haven’t charged us for a lot of...

Jan 2021
||
(0)
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Manager

The vendor did a little bit of training with our upgrades, and they were really good at showing us...

Jan 2021
||
(0)
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Manager

I have been able to make tweaks to our interface with DoseEdge System. We made a lot of tweaks to...

Jan 2021
||
(0)
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Manager

Baxter is proactive. I see them connecting in, and I can see when they get into the system. It seems...

Jan 2021
||
(0)
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Manager

The system functionality is really good. We can customize the product a lot. Incorporating the...

Jan 2021
||
(0)
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Manager

We have a really good relationship with Baxter. They are very willing to work with us to tweak the...

Jan 2021
||
(0)
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Manager

DoseEdge System has been a really good product for us. We maintain most of it ourselves. On...

Jan 2021
||
(0)
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Manager

Somewhere in the future, we will be looking for some gravimetric checking functionalities. The last...

Jan 2021
||
(0)
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Manager

DoseEdge System doesn't offer a lot of ongoing training. We don't have a lot of need for that at our...

Jan 2021
||
(0)
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Manager

DoseEdge System is a tool that helps us, but it doesn't really do anything progressive. It has a...

Jan 2021
||
(0)
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Manager

Once we understand the workflow in DoseEdge system, it makes a lot of sense. It is easy to add basic...

Jan 2021
||
(0)
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Manager

Overall, DoseEdge System meets our needs, and the end users are used to it. The success of the...

Jan 2021
||
(0)
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Manager

We did try to implement the system in the high-volume area, and the implementation was actually not...

Jan 2021
||
(0)
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Manager

Baxter always responds very quickly and has solutions, and if they can't figure something out, they...

Jan 2021
||
(0)
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Manager

We have received our money’s worth. DoseEdge System is doing what we need it to, and it is catching...

Jan 2021
||
(0)
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Manager

The things we like about DoseEdge System are the fact that it is a queue and the fact that we aren't...

Jan 2021
||
(0)
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Manager

The only problem that we have had is when Windows was sunsetted, we were put in a bind. But that was...

Jan 2021
||
(0)
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Director

At the time that we bought the DoseEdge System, it seemed to fulfill what we needed, which was a way...

Jan 2021
||
(0)
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Director

Getting specific reports out of the DoseEdge System is a rather cumbersome process. At times, that...

Jan 2021
||
(0)
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Director

We find the support from Baxter to be rather lacking and sporadic. When we need answers, it takes a...

Jan 2021
||
(0)
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Director

There is a significant cost to the DoseEdge System. Our EMR has an IV monitoring module similar the...

Jan 2021
||
(0)
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Director

Baxter doesn't nickel-and-dime us because we have a pretty accurate and complete agreement that...

Jan 2021
||
(0)
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Director

My suggestion to Baxter would be to stay more on top of the ever-changing requirements of the...

Jan 2021
||
(0)
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Analyst/Coordinator

A few things in DoseEdge System are still entered by people; for example, people enter lot numbers...

Jan 2021
||
(0)
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Analyst/Coordinator

I really cannot say enough about Baxter’s support. If there is ever an issue or a question, the...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Baxter definitely had to change up some of their practices for the pandemic. We had some...

Jan 2021
||
(0)
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Analyst/Coordinator

Baxter has kept all of the feasible promises they have made. If they cannot manage something like a...

Jan 2021
||
(0)
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Analyst/Coordinator

Baxter is actually responding to some feedback in a very positive way. We are waiting for things to...

Jan 2021
||
(0)
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Analyst/Coordinator

Safety is the big tangible outcome of DoseEdge System, and we are definitely seeing that improve....

Jan 2021
||
(0)
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Analyst/Coordinator

DoseEdge System is pretty robust. If people are looking at Baxter's competition, they won't find...

Jan 2021
||
(0)
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Analyst/Coordinator

DoseEdge System didn't start off as an enterprise solution, but Baxter has made it work for us. We...

Jan 2021
||
(0)
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Manager

DoseEdge System has adequate reporting. The product does what it says it will do. We have a good...

Jan 2021
||
(0)
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Manager

I have found mixed results with the pricing. We bought a basic support model. The model rolls in...

Jan 2021
||
(0)
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Manager

The training is very good. That is due to the vendor's selection model of who they send out to do a...

Jan 2021
||
(0)
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Manager

A few years ago, Baxter was a little slow to deliver a current version of the product that would fix...

Jan 2021
||
(0)
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Analyst/Coordinator

The training was good. There were no issues. We had a relationship with our sales representatives...

Jan 2021
||
(0)
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Analyst/Coordinator

We seem to have a lot of hardware issues with the system, and the software isn't perfect. Sometimes,...

Jan 2021
||
(0)
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Manager

We have several other Baxter devices and systems, and some of those systems are a lot trickier to...

Jan 2021
||
(0)
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Manager

DoseEdge System's web support is great. There is a model that I would love to see in some of...

Jan 2021
||
(0)
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Manager

I think our liaison should check in here and there with us. I don't believe I have heard from Baxter...

Jan 2021
||
(0)
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Manager

Baxter worked with us to set the system up. They have a pretty good support model. When we first...

Jan 2021
||
(0)
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Manager

There are various ways we can feed the data into the device that we launched with. We went with what...

Jan 2021
||
(0)
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Manager

Getting the product off the ground is quite the ordeal. The hardware is rather difficult to work...

Jan 2021
||
(0)
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Manager

Once users are up and running, DoseEdge System is a pretty self-sufficient system. The product has...

Jan 2021
||
(0)
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Manager

We have looked at Baxter's competitor, and we are comfortable with DoseEdge System for now. It...

Dec 2020
||
(0)
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Manager

Having a metric dashboard for DoseEdge System would be helpful. That was something that I knew...

Dec 2020
||
(0)
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Manager

In terms of the quality of the ongoing support, I would give Baxter the highest score. They have...

Dec 2020
||
(0)
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Manager

In terms of proactive service, we never hear from Baxter. We only hear from them if we have a...

Dec 2020
||
(0)
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Manager

Some of my recommendations for improvement in the software are related to gravimetric analysis. We...

Dec 2020
||
(0)
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Manager

We have received our money's worth. We have already shown that the system is financially...

Dec 2020
||
(0)
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Manager

The system works as promoted, but we have to put effort into it. Some sites don't have good results...

Dec 2020
||
(0)
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Manager

DoseEdge System has been extremely successful. Our technicians and our pharmacists rely on and like...

Dec 2020
||
(0)
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Director

With Baxter, it is a little hard to get issues resolved. Baxter is not very proactive. Baxter is not...

Dec 2020
||
(0)
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Director

DoseEdge System is part of our medication safety. It is hard to quantify that value, but I think...

Dec 2020
||
(0)
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Director

Whether Baxter will be part of our long-term plan depends on some things. There is another vendor on...

Nov 2020
||
(0)
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Director

Baxter was better with training in the past. The problem with them is that once they have someone as...

Nov 2020
||
(0)
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Director

The problem with DoseEdge System is primarily the connection between our EMR and DoseEdge System. I...

Nov 2020
||
(0)
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Director

Now that Baxter owns the company, they have been failing to innovate. They have an edge over the...

Nov 2020
||
(0)
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Director

I would give Baxter a low rating for innovation. Either they are not working well with other vendors...

Nov 2020
||
(0)
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Director

My recommendation for DoseEdge System comes with a cautionary tale. Other vendors are offering...

Nov 2020
||
(0)
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Director

From a safety standpoint, DoseEdge System is great. There is no doubt in my mind. From a financial...

Nov 2020
||
(0)
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Director

We haven’t taken on any of the extras. We don’t do the gravimetric, and we haven’t done anything...

Nov 2020
||
(0)
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Director

In terms of usage in the clean room, we like DoseEdge System a lot. It is one of those things that...

Nov 2020
||
(0)
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Director

As far as I am concerned, Baxter keeps their promises. I don't have any issues with them.

Nov 2020
||
(0)
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Director

There aren't hidden charges with Baxter. The system isn't cheap, but there aren't hidden charges.

Nov 2020
||
(0)
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Director

I haven't done much hands-on work with Baxter's upgrades. I don't hear complaints from my staff who...

Nov 2020
||
(0)
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Director

There isn't really ongoing training with Baxter. Since we put in the system, nothing has really...

Nov 2020
||
(0)
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Director

I would recommend DoseEdge System for a small environment since that is where the system works...

Nov 2020
||
(0)
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Director

It is so easy to teach people how to use the system. It has a new interface with our EMR, and the...

Nov 2020
||
(0)
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Director

DoseEdge System is a system that works really well in the right environment. It is hard to maintain...

Nov 2020
||
(0)
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Director

We haven't had any issues, so we haven't needed executive involvement from the vendor. I feel so...

Nov 2020
||
(0)
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Analyst/Coordinator

The product is for IV workflow management. It interfaces with our EMR for IV orders. Once the orders...

Oct 2020
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Analyst/Coordinator

The product seems like it has its place. The implementation and support people often struggle to...

Oct 2020
||
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Analyst/Coordinator

We are quite challenged with some of the reporting for our operational issues, such as getting a...

Oct 2020
||
(0)
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Analyst/Coordinator

In the next few years, we will be looking at some functionality that our enterprise vendor offers....

Oct 2020
||
(0)
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Analyst/Coordinator

The system takes a lot of training, but it is consistent. Our end users find the system to be easy...

Oct 2020
||
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Manager

We went to DoseEdge System several years ago. We switched from an entirely visual pharmacist check...

Oct 2020
||
(0)
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Manager

The main drawback is that DoseEdge System doesn’t talk terribly well with our medication...

Oct 2020
||
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Manager

Baxter has been great during the pandemic. Since DoseEdge System allowed for remote access to begin...

Oct 2020
||
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Manager

Baxter has been pretty up front with the billing. They don’t charge for every little thing with...

Oct 2020
||
(0)
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Manager

We initially had good on-site training with DoseEdge System. The ongoing training is remote. The...

Oct 2020
||
(0)
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Manager

If a new NDC comes in, we have to build it, and I really feel like that should be dealt with on...

Oct 2020
||
(0)
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Manager

We went from doing no barcode scanning before DoseEdge System to doing around 95% barcode scanning,...

Oct 2020
||
(0)
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Manager

Baxter has changed a lot of things, and we haven't been charged for that. There has only been one...

Oct 2020
||
(0)
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Manager

The ongoing training is left to us and not Baxter. I don't think the ongoing training was part of...

Oct 2020
||
(0)
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Manager

We are using old software. I am hoping the new software will be more effective. We are looking...

Oct 2020
||
(0)
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Manager

Baxter is good when we reach out to them about problems that we are having, but they do not...

Oct 2020
||
(0)
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Manager

When I submit a ticket to get something fixed and the original person can't fix the issue, that...

Oct 2020
||
(0)
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Manager

We are implementing another similar system, and DoseEdge System is a much better and safer system...

Oct 2020
||
(0)
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Manager

There has only been one time when Baxter has come back to me and said they couldn't do what I...

Oct 2020
||
(0)
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Manager

Baxter is pretty hard to beat. The problem is that we haven’t updated our system. Nothing has really...

Sep 2020
||
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Manager

Baxter gets back to us within 15 minutes maximum. Baxter has been excellent. Their tech support is...

Sep 2020
||
(0)
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Director

The experience with Baxter has been good. We have been asked to look at our enterprise vendor's...

Aug 2020
||
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Director

Baxter has fallen off in terms of keeping up with the promises that they make. We are a little...

Aug 2020
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