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DoseEdge Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

DoseEdge is not part of our long-term plans because Baxter is planning to sunset the product. I like...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

When I think about partnership, I think about long-term innovation and a vendor's commitment to...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Manager

I would buy DoseEdge again only for the parenteral nutrition piece. The vendor has the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Baxter is shutting DoseEdge down. In 2028, they're going to stop supporting the application. The...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Manager

Baxter has something available for training, but it isn't really in depth or aligned with current...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

We have used DoseEdge for more than a decade. We have optimized and tweaked it to fit our needs, and...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

We use DoseEdge, but it is being sunsetted. We are trying to find an alternative. If we happen to go...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

Based on the initial implementation, I expected DoseEdge to be very difficult to train people on,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

I would buy DoseEdge again. I even advocated for some companies to actually purchase it now that it...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

DoseEdge is a hard thing to implement. Baxter doesn't do anything proactively.

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

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