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DoseEdge System Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Future Outlook
Baxter is pretty hard to beat. The problem is that we haven’t updated our system. Nothing has really...
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Manager
Service and Support
Baxter gets back to us within 15 minutes maximum. Baxter has been excellent. Their tech support is...
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Director
Technology
The experience with Baxter has been good. We have been asked to look at our enterprise vendor's...
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Director
Relationship
Baxter has fallen off in terms of keeping up with the promises that they make. We are a little...
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Director
Interfacing and Integration
The ongoing training is nonexistent. After the initial setup, we were left on our own. DoseEdge...
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Director
Service and Support
I would like to see anything from the vendor. Their service is entirely reactive. In troubleshooting...
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Director
Functionality and Upgrades
DoseEdge System was sold as a barcode verification system, but the system involves a ton of effort,...
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Manager
Other Observations & Comments
In the last year, Baxter seems to have really reenergized a bit and has focused more on some updates...
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Manager
Relationship
Baxter is really responsive. When we had upgrades in the last year, it was a really great effort...
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Manager
Other Observations & Comments
We have talked about some other features with Baxter, but we got a little delayed with COVID-19....
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Manager
Functionality and Upgrades
It is great to be able to work with Baxter. I feel as if there was a time period when they maybe...
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Manager
Other Observations & Comments
Sometimes the way that Baxter has designed their standard features doesn’t really work for us. If we...
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Director
Service and Support
We use a lot of Baxter’s offerings, but usage with DoseEdge System didn’t really change because of...
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Director
Other Observations & Comments
We have pushed Baxter to expand the boundaries of the product, and that made the ease of use more...
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Director
Service and Support
Baxter does not schedule routine calls. If they are going to be proactive, it means that there...
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Director
Functionality and Upgrades
The solution gives me the last stop in liability. I have a high confidence level in the quality of...
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Director
Technology
The main problem with DoseEdge System was that as the equipment got older, it tended to break down...
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Director
Functionality and Upgrades
We want the vendor to lead us through the brand-new things with the system. If we said we needed an...
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Manager
Functionality and Upgrades
Our experience with the vendor has been really good. We did a version upgrade within the last year,...
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Manager
Lessons Learned
DoseEdge System is definitely part of our long-term plans. If I were making the decision again...
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Manager
Service and Support
Baxter has kept their promises. I have been very pleased with the support that we have been given....
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Manager
Interfacing and Integration
DoseEdge System integrates really well with our workflows and interfaces. We have been using the...
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Manager
Functionality and Upgrades
People feel pretty comfortable with DoseEdge System once they are trained. During the start, there...
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Manager
Service and Support
The vendor's support is great if we call during normal business hours, but if we run into problems...
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Director
Service and Support
The Baxter support people are usually pretty responsive. We have had some issues, and the vendor’s...
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Director
Technology
Baxter doesn’t do anything proactively. For example, their touch screens and scanners are all...
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Director
Functionality and Upgrades
When we have had conversations with Baxter about our gravimetric analysis needs, the vendor always...
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Director
Functionality and Upgrades
If I had it to do over and I were back in time to when we originally purchased the system, I would...
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Director
ROI / Cost (care and feeding)
The system's scanners cost thousands of dollars each because Baxter changed them. Then there was...
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Director
Functionality and Upgrades
The problem with the system is some of the upgrades are terrible, but I don’t know whether that is...
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Director
Relationship
As far as I know, the vendor doesn’t offer any ongoing training. I don’t hear from the vendor at...
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Director
Functionality and Upgrades
The system works. It allows us to make a product pretty safely. It also allows picture capture, and...
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Director
Functionality and Upgrades
If we are mixing something and need to remember to use a certain type of tubing, it cannot be in a...
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Director
Interfacing and Integration
DoseEdge System interfaces with our pharmacy system, but it doesn’t really interface with the other...
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Director
Functionality and Upgrades
The system doesn’t allow us to do some of the things that we have asked for. We can’t scan the...
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Director
Functionality and Upgrades
A problem we run into with DoseEdge System is the expiration date. The system sometimes has a hard...
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Manager
Future Outlook
DoseEdge System is the system that we have struggled with the most of any of our systems. We are...
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Manager
ROI / Cost (care and feeding)
Compared to the other vendors we work with, Baxter is the worst vendor for charging for every little...
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Manager
ROI / Cost (care and feeding)
Support is an issue. It is sometimes a challenge to contact someone from Baxter and get information...
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Manager
Functionality and Upgrades
There are some technical things with DoseEdge System that are a little bit difficult. For example,...
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Director
ROI / Cost (care and feeding)
Baxter absolutely avoids charging for everything. In the old days, they charged per click, but they...
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Director
Service and Support
The preimplementation process was amazing. Baxter's on-site support people were amazing, and the...
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Manager
Service and Support
I have trouble accessing or finding written training materials. The vendor is great about talking us...
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Manager
Functionality and Upgrades
The interface is easy to use, even for someone who is upkeeping or modifying the system that doesn't...
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Manager
Service and Support
The vendor's support is really great. It is very easy to call and talk to someone. We can pretty...
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Manager
Service and Support
The support people are very friendly and helpful. They clearly want to do things right. Some people...
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Manager
Functionality and Upgrades
There are times when I would like there to be a little more flexibility in what users see when they...
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VP/Other Executive
Relationship
There is some question about moving to our enterprise vendor’s solution rather than sticking with...
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VP/Other Executive
Functionality and Upgrades
I don't see a benefit to Baxter’s upgrades. It seems like we do upgrades that don't actually upgrade...
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VP/Other Executive
Functionality and Upgrades
The strength of DoseEdge System is the safety that it introduces into the compounding process, such...
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Director
Functionality and Upgrades
To move the needle on Baxter's solution, we really need to see a large investment with innovation....
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Director
Functionality and Upgrades
I am happy with the product. It is a steady performer. The system is like a Honda; we know what we...
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Director
Technology
I value the stability of the Baxter system first and foremost. That is something that has improved...
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Director
Functionality and Upgrades
We have kind of reached a steady state in terms of the system's use in our production environment....
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Director
Implementation and Training
There are a lot of folks who could use the system, especially bigger facilities. But for whatever...
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Director
Functionality and Upgrades
There were some minor changes to the system with a recent update, and there have been some minor...
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Director
Functionality and Upgrades
I want Baxter to put the time and energy into the product to make it better than what it is. The...
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Director
Lessons Learned
Knowing what I know now, I would not buy the system again. At the time we purchased the system, it...
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Director
Relationship
Baxter keeps their promises. I don’t think they have said they were going to do something that they...
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Director
ROI / Cost (care and feeding)
Sometimes I feel there is a little nickel-and-diming going on.
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Director
Service and Support
If we need additional training, Baxter is always willing to come in. The support team is responsive...
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Director
Implementation and Training
Setting up the system was relatively painless. The vendor dedicated the appropriate amount of...
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Manager
Functionality and Upgrades
Baxter seems to be having difficulty keeping up with the upgrades. The version of the product that...
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Director
Service and Support
With all of the good things about the process, we have found Baxter's service for the product to be...
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Director
Functionality and Upgrades
DoseEdge System dramatically enhances the workflow, and it automates IV and oral-liquid-dosage...
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Director
Interfacing and Integration
The integration of this system is indispensable. The idea is that when a client integrates this...
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Director
Relationship
Baxter has been very responsive, and we haven't had any issues with Baxter not responding on time or...
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Director
Relationship
We attempted to upgrade to the latest version of DoseEdge System, and that process has been a...
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Director
Functionality and Upgrades
There is a lack of innovation from Baxter. The upgrade didn't make very much of a difference from...
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Director
Other Observations & Comments
The vendor needs to be more open about things that are in the works and what their road map looks...
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Director
Functionality and Upgrades
Baxter has kept their promises for the most part. There are a lot of additional steps, and that is...
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Director
ROI / Cost (care and feeding)
Over the years that we have had DoseEdge System, it has stayed pretty much the same. Nothing is new...
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Director
Service and Support
Baxter's support is very good, and I have had multiple conversations with Baxter's executives....
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Director
Interfacing and Integration
We have a bidirectional integration between DoseEdge System and our EMR. We send the actual NDC that...
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Director
Future Outlook
We will stick with DoseEdge System until a better solution comes up. We want to expand and put the...
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Director
Functionality and Upgrades
We have standardized DoseEdge System at all of our hospitals, and we will continue to expand the...
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Director
Functionality and Upgrades
One very good thing about DoseEdge System is that it is very customizable. We have built many rules...
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Director
Functionality and Upgrades
Investigational products are not on the market yet, so they don't have NDCs or barcodes we can scan....
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Director
Functionality and Upgrades
The biggest complaint we get from our staff is that making doses takes too long. There are a lot...
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Director
Functionality and Upgrades
Our staff members complain about the lag in DoseEdge System. After our technicians are done...
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Analyst/Coordinator
Future Outlook
Baxter is part of our long-term plans. I would buy DoseEdge System again.
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Analyst/Coordinator
Relationship
Baxter has been able to keep all of their promises to us within reason. We have asked for some wish...
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Analyst/Coordinator
Relationship
There was a misunderstanding about how to queue things up in the Baxter system, but we all got on...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Baxter has avoided charging us for every little thing. For the most part, our requests have not...
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