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DoseEdge System Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
Overall, DoseEdge System meets our needs, and the end users are used to it. The success of the...
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Manager
Implementation and Training
We did try to implement the system in the high-volume area, and the implementation was actually not......
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Manager
Service and Support
Baxter always responds very quickly and has solutions, and if they can't figure something out, they......
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Manager
ROI / Cost (care and feeding)
We have received our money’s worth. DoseEdge System is doing what we need it to, and it is catching......
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Manager
Functionality and Upgrades
The things we like about DoseEdge System are the fact that it is a queue and the fact that we aren't......
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Manager
Service and Support
The only problem that we have had is when Windows was sunsetted, we were put in a bind. But that was......
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Director
Functionality and Upgrades
At the time that we bought the DoseEdge System, it seemed to fulfill what we needed, which was a way......
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Director
Functionality and Upgrades
Getting specific reports out of the DoseEdge System is a rather cumbersome process. At times, that......
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Director
Service and Support
We find the support from Baxter to be rather lacking and sporadic. When we need answers, it takes a......
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Director
Future Outlook
There is a significant cost to the DoseEdge System. Our EMR has an IV monitoring module similar the......
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Director
ROI / Cost (care and feeding)
Baxter doesn't nickel-and-dime us because we have a pretty accurate and complete agreement that...
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Director
Service and Support
My suggestion to Baxter would be to stay more on top of the ever-changing requirements of the...
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Analyst/Coordinator
Other Observations & Comments
A few things in DoseEdge System are still entered by people; for example, people enter lot numbers......
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Analyst/Coordinator
Service and Support
I really cannot say enough about Baxter’s support. If there is ever an issue or a question, the...
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Analyst/Coordinator
Implementation and Training
Baxter definitely had to change up some of their practices for the pandemic. We had some...
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Analyst/Coordinator
Service and Support
Baxter has kept all of the feasible promises they have made. If they cannot manage something like a......
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Analyst/Coordinator
Service and Support
Baxter is actually responding to some feedback in a very positive way. We are waiting for things to......
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Analyst/Coordinator
Functionality and Upgrades
Safety is the big tangible outcome of DoseEdge System, and we are definitely seeing that improve....
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Analyst/Coordinator
Functionality and Upgrades
DoseEdge System is pretty robust. If people are looking at Baxter's competition, they won't find...
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Analyst/Coordinator
Functionality and Upgrades
DoseEdge System didn't start off as an enterprise solution, but Baxter has made it work for us. We......
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Manager
Functionality and Upgrades
DoseEdge System has adequate reporting. The product does what it says it will do. We have a good...
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Manager
ROI / Cost (care and feeding)
I have found mixed results with the pricing. We bought a basic support model. The model rolls in...
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Manager
Implementation and Training
The training is very good. That is due to the vendor's selection model of who they send out to do a......
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Manager
Other Observations & Comments
A few years ago, Baxter was a little slow to deliver a current version of the product that would fix......
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Analyst/Coordinator
Implementation and Training
The training was good. There were no issues. We had a relationship with our sales representatives...
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Analyst/Coordinator
Technology
We seem to have a lot of hardware issues with the system, and the software isn't perfect. Sometimes,......
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Manager
Other Observations & Comments
We have several other Baxter devices and systems, and some of those systems are a lot trickier to...
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Manager
Service and Support
DoseEdge System's web support is great. There is a model that I would love to see in some of...
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Manager
Relationship
I think our liaison should check in here and there with us. I don't believe I have heard from Baxter......
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Manager
Service and Support
Baxter worked with us to set the system up. They have a pretty good support model. When we first...
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Manager
Functionality and Upgrades
There are various ways we can feed the data into the device that we launched with. We went with what......
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Manager
Lessons Learned
Getting the product off the ground is quite the ordeal. The hardware is rather difficult to work...
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Manager
Functionality and Upgrades
Once users are up and running, DoseEdge System is a pretty self-sufficient system. The product has......
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Manager
Technology
We have looked at Baxter's competitor, and we are comfortable with DoseEdge System for now. It...
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Manager
Functionality and Upgrades
Having a metric dashboard for DoseEdge System would be helpful. That was something that I knew...
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Manager
Service and Support
In terms of the quality of the ongoing support, I would give Baxter the highest score. They have...
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Manager
Other Observations & Comments
In terms of proactive service, we never hear from Baxter. We only hear from them if we have a...
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Manager
Functionality and Upgrades
Some of my recommendations for improvement in the software are related to gravimetric analysis. We......
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Manager
ROI / Cost (care and feeding)
We have received our money's worth. We have already shown that the system is financially...
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Manager
Lessons Learned
The system works as promoted, but we have to put effort into it. Some sites don't have good results......
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Manager
Functionality and Upgrades
DoseEdge System has been extremely successful. Our technicians and our pharmacists rely on and like......
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Director
Service and Support
With Baxter, it is a little hard to get issues resolved. Baxter is not very proactive. Baxter is not......
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Director
ROI / Cost (care and feeding)
DoseEdge System is part of our medication safety. It is hard to quantify that value, but I think...
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Director
Other Observations & Comments
Whether Baxter will be part of our long-term plan depends on some things. There is another vendor on......
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Director
Implementation and Training
Baxter was better with training in the past. The problem with them is that once they have someone as......
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Director
Lessons Learned
The problem with DoseEdge System is primarily the connection between our EMR and DoseEdge System. I......
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Director
Technology
Now that Baxter owns the company, they have been failing to innovate. They have an edge over the...
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Director
Technology
I would give Baxter a low rating for innovation. Either they are not working well with other vendors......
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Director
Other Observations & Comments
My recommendation for DoseEdge System comes with a cautionary tale. Other vendors are offering...
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Director
Interfacing and Integration
From a safety standpoint, DoseEdge System is great. There is no doubt in my mind. From a financial......
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Director
Other Observations & Comments
We haven’t taken on any of the extras. We don’t do the gravimetric, and we haven’t done anything...
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Director
ROI / Cost (care and feeding)
In terms of usage in the clean room, we like DoseEdge System a lot. It is one of those things that......
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Director
Relationship
As far as I am concerned, Baxter keeps their promises. I don't have any issues with them.
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Director
ROI / Cost (care and feeding)
There aren't hidden charges with Baxter. The system isn't cheap, but there aren't hidden charges.
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Director
Functionality and Upgrades
I haven't done much hands-on work with Baxter's upgrades. I don't hear complaints from my staff who......
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Director
Other Observations & Comments
There isn't really ongoing training with Baxter. Since we put in the system, nothing has really...
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Director
Lessons Learned
I would recommend DoseEdge System for a small environment since that is where the system works...
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Director
Functionality and Upgrades
It is so easy to teach people how to use the system. It has a new interface with our EMR, and the...
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Director
Lessons Learned
DoseEdge System is a system that works really well in the right environment. It is hard to maintain......
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Director
Other Observations & Comments
We haven't had any issues, so we haven't needed executive involvement from the vendor. I feel so...
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Analyst/Coordinator
Interfacing and Integration
The product is for IV workflow management. It interfaces with our EMR for IV orders. Once the orders......
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Analyst/Coordinator
Implementation and Training
The product seems like it has its place. The implementation and support people often struggle to...
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Analyst/Coordinator
Lessons Learned
We are quite challenged with some of the reporting for our operational issues, such as getting a...
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Analyst/Coordinator
Other Observations & Comments
In the next few years, we will be looking at some functionality that our enterprise vendor offers.......
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Analyst/Coordinator
Implementation and Training
The system takes a lot of training, but it is consistent. Our end users find the system to be easy......
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Manager
Functionality and Upgrades
We went to DoseEdge System several years ago. We switched from an entirely visual pharmacist check......
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Manager
Interfacing and Integration
The main drawback is that DoseEdge System doesn’t talk terribly well with our medication...
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Manager
Service and Support
Baxter has been great during the pandemic. Since DoseEdge System allowed for remote access to begin......
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Manager
ROI / Cost (care and feeding)
Baxter has been pretty up front with the billing. They don’t charge for every little thing with...
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Manager
Implementation and Training
We initially had good on-site training with DoseEdge System. The ongoing training is remote. The...
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Manager
Functionality and Upgrades
If a new NDC comes in, we have to build it, and I really feel like that should be dealt with on...
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Manager
Functionality and Upgrades
We went from doing no barcode scanning before DoseEdge System to doing around 95% barcode scanning,......
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Manager
ROI / Cost (care and feeding)
Baxter has changed a lot of things, and we haven't been charged for that. There has only been one...
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Manager
Other Observations & Comments
The ongoing training is left to us and not Baxter. I don't think the ongoing training was part of...
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Manager
Future Outlook
We are using old software. I am hoping the new software will be more effective. We are looking...
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Manager
Service and Support
Baxter is good when we reach out to them about problems that we are having, but they do not...
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Manager
Service and Support
When I submit a ticket to get something fixed and the original person can't fix the issue, that...
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Manager
ROI / Cost (care and feeding)
We are implementing another similar system, and DoseEdge System is a much better and safer system...
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Manager
Functionality and Upgrades
There has only been one time when Baxter has come back to me and said they couldn't do what I...
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Manager
Future Outlook
Baxter is pretty hard to beat. The problem is that we haven’t updated our system. Nothing has really......
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Manager
Service and Support
Baxter gets back to us within 15 minutes maximum. Baxter has been excellent. Their tech support is......
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Director
Technology
The experience with Baxter has been good. We have been asked to look at our enterprise vendor's...
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Director
Relationship
Baxter has fallen off in terms of keeping up with the promises that they make. We are a little...
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Director
Interfacing and Integration
The ongoing training is nonexistent. After the initial setup, we were left on our own. DoseEdge...
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Director
Service and Support
I would like to see anything from the vendor. Their service is entirely reactive. In troubleshooting......
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Director
Functionality and Upgrades
DoseEdge System was sold as a barcode verification system, but the system involves a ton of effort,......
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Manager
Other Observations & Comments
In the last year, Baxter seems to have really reenergized a bit and has focused more on some updates......
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Manager
Relationship
Baxter is really responsive. When we had upgrades in the last year, it was a really great effort...
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Manager
Other Observations & Comments
We have talked about some other features with Baxter, but we got a little delayed with COVID-19....
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Manager
Functionality and Upgrades
It is great to be able to work with Baxter. I feel as if there was a time period when they maybe...
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Manager
Other Observations & Comments
Sometimes the way that Baxter has designed their standard features doesn’t really work for us. If we......
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Director
Service and Support
We use a lot of Baxter’s offerings, but usage with DoseEdge System didn’t really change because of......
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Director
Other Observations & Comments
We have pushed Baxter to expand the boundaries of the product, and that made the ease of use more...
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Director
Service and Support
Baxter does not schedule routine calls. If they are going to be proactive, it means that there...
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Director
Functionality and Upgrades
The solution gives me the last stop in liability. I have a high confidence level in the quality of......
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Director
Technology
The main problem with DoseEdge System was that as the equipment got older, it tended to break down......
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Director
Functionality and Upgrades
We want the vendor to lead us through the brand-new things with the system. If we said we needed an......
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Manager
Functionality and Upgrades
Our experience with the vendor has been really good. We did a version upgrade within the last year,......
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Manager
Lessons Learned
DoseEdge System is definitely part of our long-term plans. If I were making the decision again...
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Manager
Service and Support
Baxter has kept their promises. I have been very pleased with the support that we have been given.......
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Manager
Interfacing and Integration
DoseEdge System integrates really well with our workflows and interfaces. We have been using the...
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Manager
Functionality and Upgrades
People feel pretty comfortable with DoseEdge System once they are trained. During the start, there......
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Manager
Service and Support
The vendor's support is great if we call during normal business hours, but if we run into problems......
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Director
Service and Support
The Baxter support people are usually pretty responsive. We have had some issues, and the vendor’s......
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Director
Technology
Baxter doesn’t do anything proactively. For example, their touch screens and scanners are all...
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Director
Functionality and Upgrades
When we have had conversations with Baxter about our gravimetric analysis needs, the vendor always......
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Director
Functionality and Upgrades
If I had it to do over and I were back in time to when we originally purchased the system, I would......
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Director
ROI / Cost (care and feeding)
The system's scanners cost thousands of dollars each because Baxter changed them. Then there was...
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Director
Functionality and Upgrades
The problem with the system is some of the upgrades are terrible, but I don’t know whether that is......
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Director
Relationship
As far as I know, the vendor doesn’t offer any ongoing training. I don’t hear from the vendor at...
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Director
Functionality and Upgrades
The system works. It allows us to make a product pretty safely. It also allows picture capture, and......
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Director
Functionality and Upgrades
If we are mixing something and need to remember to use a certain type of tubing, it cannot be in a......
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Director
Interfacing and Integration
DoseEdge System interfaces with our pharmacy system, but it doesn’t really interface with the other......
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Director
Functionality and Upgrades
The system doesn’t allow us to do some of the things that we have asked for. We can’t scan the...
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Director
Functionality and Upgrades
A problem we run into with DoseEdge System is the expiration date. The system sometimes has a hard......
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Manager
Future Outlook
DoseEdge System is the system that we have struggled with the most of any of our systems. We are...
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Manager
ROI / Cost (care and feeding)
Compared to the other vendors we work with, Baxter is the worst vendor for charging for every little......
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Manager
ROI / Cost (care and feeding)
Support is an issue. It is sometimes a challenge to contact someone from Baxter and get information......
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Manager
Functionality and Upgrades
There are some technical things with DoseEdge System that are a little bit difficult. For example,......
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Director
ROI / Cost (care and feeding)
Baxter absolutely avoids charging for everything. In the old days, they charged per click, but they......
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Director
Service and Support
The preimplementation process was amazing. Baxter's on-site support people were amazing, and the...
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Manager
Service and Support
I have trouble accessing or finding written training materials. The vendor is great about talking us......
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Manager
Functionality and Upgrades
The interface is easy to use, even for someone who is upkeeping or modifying the system that doesn't......
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Manager
Service and Support
The vendor's support is really great. It is very easy to call and talk to someone. We can pretty...
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Manager
Service and Support
The support people are very friendly and helpful. They clearly want to do things right. Some people......
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Manager
Functionality and Upgrades
There are times when I would like there to be a little more flexibility in what users see when they......
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