Spectrum IQ (LVP) Commentary
Filtered view: (Traditional)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Whenever I have problems, I can search through my emails or my last contact, and if that person at...
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Relationship
We get notified by Baxter in plenty of time when they are coming to the end of a solution's life....
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Product
The Spectrum IQ pumps are old; there is no Wi-Fi capability or integration with anything. It is just...
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Relationship, Operations
Baxter is responsive, and when they have an update, they let us know. Baxter recently had an upgrade...
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Loyalty
I haven't looked into any other vendors at all, and I haven't considered upgrading or replacing the...
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Operations
I was involved in the implementation, and I was really satisfied with how much time Baxter took to...
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Loyalty, Relationship
We have had the Spectrum IQ pumps for quite a while. We reached out to Baxter with no real response...
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Operations, Product
Even though I am not the end user, I know how to use the Spectrum IQ pump, so that shows how easy it...
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Product
The batteries in the Spectrum IQ pump are overkill. There should be a solution for people who don't...
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Loyalty, Relationship
We have a solid history of support with Baxter; they have been fantastic and excellent. Long-term...
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Product
With the Alaris pumps, customers can add PCA, syringe, and other modules to the brain, and then they...
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Relationship, Operations
We have to reach out to Baxter. The vendor could be more proactive and could verify that we don't...
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Loyalty
The reason we moved toward Baxter is that they could supply us with one pump for our entire network...
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Value
My biggest complaint about Baxter is the IV pumps. We are not allowed to work on them. When we have...
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Operations
The only thing we have done with Baxter recently is they came in and did a complete software...
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Value
Baxter is willing to do integrations. They are just cost prohibitive because it is pretty ridiculous...
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Relationship, Product
The Spectrum IQ pumps are very easy to use; they are simple. We have no issues with the pumps. They...
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Relationship, Product
We send Baxter pumps for repair, and sometimes it just takes too long to get them back. But now they...
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Relationship
With Baxter, sometimes I have had to get people involved on a higher level, and they have come and...
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Product
The one thing that everyone likes about the Spectrum IQ pumps is that they are easy to use. That is...
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Relationship
Baxter has changed names many times, and their customer service is not great. Their response times...
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Product
When Baxter does upgrades of the Spectrum IQ pumps, it is really no issue because our biomed helps....
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Product
The Spectrum IQ pumps are pretty easy to use, and we don't really have any training for new hires....
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Value
Our Spectrum IQ pumps do not interface with our EMR. We would love them too, but we do not have that...
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Product
There are certain functionalities that we have come across that weren't necessarily disclosed to us;...
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Product
The Spectrum IQ pumps are mainly our driver for our antibiotics. We use the pumps as our workhorse...
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Loyalty, Product
There are better pumps available than the Spectrum IQ pumps, but they are one of the top three on...
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Operations
I have not received any ongoing training from Baxter for their Spectrum IQ large volume pumps. I had...
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Relationship
Overall, our customer service experience with Baxter, not specific to the Spectrum IQ pumps, has not...
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Relationship
In terms of support for the pumps, Baxter doesn't do very well. We use Baxter for other things...
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Operations
The implementation of the Spectrum IQ was a nightmare for me. I have had a couple of training...
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Culture, Value
Baxter doesn't do a good job of avoiding charging for every little thing. They charge us to have...
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Product, Value
For the Spectrum IQ, the ease of use for the nurses is pretty good. Also, the Spectrum IQ does drive...
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Loyalty
I am not a real fan of the Spectrum IQ. We are going to continue to probably use it for another...
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Product
We consider patient safety, ease of programming the pump, portability, and the ability to clean the...
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Product
For the most part, the Spectrum IQ pumps are reliable, lightweight, easy to move around, able to...
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Product
If I did have an issue or a complaint with the Spectrum IQ pumps, it would be related to us not...
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Product
The Baxter pump does not integrate at all. In fairness to the pump, I don't know whether that is the...
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Product
The pump is solid. The drug library platform is easy to use, and distributing the library is also...
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Relationship, Operations
I don't know how often Baxter sends out new things, but we wouldn't be able to update the new fleets...
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Relationship, Operations
While Baxter doesn't ask whether I need anything or what is going on, I can reach out if I have...
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Product
The Baxter pumps are sturdy, and we rarely have problems with them outside of just normal wear and...
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