Spectrum IQ (LVP) Commentary
Filtered view: (Traditional)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
With the Alaris pumps, customers can add PCA, syringe, and other modules to the brain, and then they...
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Relationship, Operations
We have to reach out to Baxter. The vendor could be more proactive and could verify that we don't...
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Loyalty
The reason we moved toward Baxter is that they could supply us with one pump for our entire network...
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Value
My biggest complaint about Baxter is the IV pumps. We are not allowed to work on them. When we have...
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Operations
The only thing we have done with Baxter recently is they came in and did a complete software...
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Value
Baxter is willing to do integrations. They are just cost prohibitive because it is pretty ridiculous...
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Relationship, Product
The Spectrum IQ pumps are very easy to use; they are simple. We have no issues with the pumps. They...
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Relationship, Product
We send Baxter pumps for repair, and sometimes it just takes too long to get them back. But now they...
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Relationship
With Baxter, sometimes I have had to get people involved on a higher level, and they have come and...
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Product
The one thing that everyone likes about the Spectrum IQ pumps is that they are easy to use. That is...
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Relationship
Baxter has changed names many times, and their customer service is not great. Their response times...
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Product
When Baxter does upgrades of the Spectrum IQ pumps, it is really no issue because our biomed helps....
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Product
The Spectrum IQ pumps are pretty easy to use, and we don't really have any training for new hires....
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Value
Our Spectrum IQ pumps do not interface with our EMR. We would love them too, but we do not have that...
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Product
There are certain functionalities that we have come across that weren't necessarily disclosed to us;...
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Product
The Spectrum IQ pumps are mainly our driver for our antibiotics. We use the pumps as our workhorse...
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Loyalty, Product
There are better pumps available than the Spectrum IQ pumps, but they are one of the top three on...
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Operations
I have not received any ongoing training from Baxter for their Spectrum IQ large volume pumps. I had...
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Relationship
Overall, our customer service experience with Baxter, not specific to the Spectrum IQ pumps, has not...
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Product
We consider patient safety, ease of programming the pump, portability, and the ability to clean the...
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Product
For the most part, the Spectrum IQ pumps are reliable, lightweight, easy to move around, able to...
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Product
If I did have an issue or a complaint with the Spectrum IQ pumps, it would be related to us not...
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Product
The Baxter pump does not integrate at all. In fairness to the pump, I don't know whether that is the...
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Product
The pump is solid. The drug library platform is easy to use, and distributing the library is also...
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Relationship, Operations
I don't know how often Baxter sends out new things, but we wouldn't be able to update the new fleets...
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Relationship, Operations
While Baxter doesn't ask whether I need anything or what is going on, I can reach out if I have...
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Product
The Baxter pumps are sturdy, and we rarely have problems with them outside of just normal wear and...
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Relationship
We continue to reach out to some of the oldies at Baxter, but I don’t know if we have someone...
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Product
It is not that I wouldn't buy the Spectrum IQ again, but I would love it if Baxter’s pump were a...
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Product
The Spectrum IQ is easy to set up; it has a good drug library, is programmable, and is fairly small....
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Value
I will see whether I can find someone better than Baxter in the future because their battery...
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Relationship
If I call because I am having a problem, the vendor should work with me until everything is...
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Relationship
Baxter said they were going to reload some new software nearly a year and a half ago. They were...
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Culture
I don't know what is going on in the sales department, but if the vendor is going to give me a...
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Product
Baxter didn’t really train. The infusion pump is one of the least complicated things in my field....
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Relationship
Baxter has suggested referencing online support for troubleshooting issues, but I am more of a...
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Product
The pumps function well. In other words, I haven't had anything break down on me other than the...
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Product
Personally, I would not buy the Spectrum IQ pumps again. The Spectrum IQ pumps still don’t integrate...
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Relationship, Product
Corporate is definitely not happy with the Baxter pumps, so they are doing some due diligence right...
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Relationship
Baxter did meet with our organization when we had a problem. However, they didn't fix the problem.
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Relationship, Product
On the service end, we are having more and more operability issues as our pumps approach three,...
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Relationship, Product
Baxter has improved the availability of new pumps to us. A few years ago, it was taking anywhere...
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Relationship, Operations
For the implementation, we had somebody come on-site to walk us through everything, so that was very...
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Relationship
Baxter has not delivered new technology to us. They haven’t reached out to us at all. Nobody has...
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Product
From a pharmacy perspective, we have been satisfied with the product and the drug dictionary build....
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