Alaris (LVP, PCA, Syringe) Commentary
Filtered view: All
Subject Expert
Jackson Tate
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship
BD offers good support. They reach out intermittently to make suggestions and to touch base on our...
Login or Create an Account to see details.
Relationship
I don't really reach out for support very often because of my role. If I do reach out, it's usually...
Login or Create an Account to see details.
Product
I am aware of instances of programming errors for various reasons when manual pump programming was...
Login or Create an Account to see details.
Product
With some of BD's recent software updates, there were initially published data points related to...
Login or Create an Account to see details.
Relationship, Product
I'm not working with the pumps directly at the bedside, so I can't speak to them from a biomed...
Login or Create an Account to see details.
Product
I like the modular setup of the Alaris pumps. We can configure the different channels and where...
Login or Create an Account to see details.
Relationship, Product
There is a really distinct lack of ownership over the product. It has some seriously clunky...
Login or Create an Account to see details.
Product
BD has intentionally failed to be up front about the fact that the integration with our EHR is...
Login or Create an Account to see details.
Product
There is a complete gap in the Alaris pumps for CPAP patients. BD's end-tidal CO2 monitoring probes...
Login or Create an Account to see details.
Product
For the most part, things are okay with the Alaris pumps. We have gone through the process of...
Login or Create an Account to see details.
Loyalty, Product
We are starting to work on the interface with our EHR; that’s where most of our effort is right now....
Login or Create an Account to see details.
Loyalty
For better or worse, I think we will probably stick with BD. We did reevaluate some other pumps, but...
Login or Create an Account to see details.
Product
My biggest complaint with the Alaris is that BD came out with their system, and it was really good...
Login or Create an Account to see details.
Loyalty, Relationship
I wouldn't recommend the existing BD product because it is old technology. We are really looking at...
Login or Create an Account to see details.
Relationship
I can understand that sometimes things go wrong, but a vendor should own their mistakes and deal...
Login or Create an Account to see details.
Relationship
BD has gotten better over the years, but in terms of repairs and education, the vendor is sometimes...
Login or Create an Account to see details.
Relationship, Product
BD has two-way communication with the EHR, but it is a little clunky and needs to be better. Also,...
Login or Create an Account to see details.
Product
I recommend the Alaris pumps to anyone who asks me. The Alaris pumps are super compared to other pumps....
Login or Create an Account to see details.
Relationship
The support for the Alaris pumps is great. Anytime we have trouble or a question, BD responds within...
Login or Create an Account to see details.
Loyalty, Relationship
The Alaris meets all my expectations. In the selection process, all the hospital staff actually...
Login or Create an Account to see details.
Relationship, Product
BD is the company with the most experience with pump integration. I watched a friend's hospital try...
Login or Create an Account to see details.
Relationship, Operations
The vendor doesn't proactively reach out to us, but whenever we try to implement different files or...
Login or Create an Account to see details.
Product
I don't really have problems with BD. Their pumps have been great. They're easy. We have analytics...
Login or Create an Account to see details.
Product
I'm not sure how much innovation BD has done since pump integration. In terms of the Alaris, I don't...
Login or Create an Account to see details.
Loyalty, Product
With the Alaris, we are committed to sticking through things, knowing that other customers use the...
Login or Create an Account to see details.
Relationship
The vendor's support has been great. We call BD, and we usually get a quick response. We have a...
Login or Create an Account to see details.
Loyalty
We renewed our contract with BD, and they replaced several aging pumps as part of the agreement. We...
Login or Create an Account to see details.
Operations
BD offers training for the Alaris year over year, and that is a nice benefit.
Login or Create an Account to see details.
Loyalty, Product
We and some other facilities in our specialty have communicated some things that could be different....
Login or Create an Account to see details.
Loyalty, Relationship, Product
I think BD is trying to innovate. I don't know how much innovation is out there. I think they are...
Login or Create an Account to see details.
Value
Clinically, we get our money's worth with the Alaris. I'm not directly involved with the finances on...
Login or Create an Account to see details.
Relationship
When I need to get an answer from BD, I can get an answer pretty quickly. I don't always use the...
Login or Create an Account to see details.
Loyalty
We are going to buy the Alaris again. When we update our fleet, we're going to update the BD pumps....
Login or Create an Account to see details.
Product
The Alaris is a robust device. It does not break often. It takes a lot of beating and abuse and...
Login or Create an Account to see details.
Product
With the Alaris, the PCA side is not integrated yet, and BD needs to do that. The PCA workflow is a...
Login or Create an Account to see details.
Relationship, Operations
BD had a really good project manager and engagement. The project manager is there right away if...
Login or Create an Account to see details.
Operations
BD does a great job when we first bring them in, but training falls off with time. When someone new...
Login or Create an Account to see details.
Culture, Value
More often than not, BD is fair and transparent with charges, but I get the feeling that there are...
Login or Create an Account to see details.
Relationship
BD’s after-hours process seems to change frequently, and we don't get alerted to those changes ahead...
Login or Create an Account to see details.
Loyalty, Product
The Alaris pumps meet most of our infusion needs, but we would like to see PCA integration with our...
Login or Create an Account to see details.
Product
I would probably not buy the Alaris pumps again. We have been working with them for many years, and...
Login or Create an Account to see details.
Value
BD’s product is creating a much safer environment for our patients, so it is worth the investment.
Login or Create an Account to see details.
Loyalty
Our decision to go with the Alaris was driven by the nursing department. The nurses are familiar...
Login or Create an Account to see details.
Relationship, Product
BD does a pretty good job of trying to keep us in the fold, making sure that all of our products are...
Login or Create an Account to see details.
Culture, Value
With BD, there always seem to be hidden charges that we are not aware of, like a server that is at...
Login or Create an Account to see details.
Operations
BD’s implementation was clunky. They weren't going to spend any time doing any brush-up education...
Login or Create an Account to see details.
Product
BD definitely has the corner on the market in terms of multiple channels. The user interface of what...
Login or Create an Account to see details.
Loyalty, Product
When we upgrade to the new Alaris pumps, I am excited about the interoperability, because the nurses...
Login or Create an Account to see details.
Culture
Our contract allowed for a couple of days of on-site training, and we have been satisfied with that.
Login or Create an Account to see details.
Relationship, Product
The main things I like about the Alaris Pre-Remediation pumps are the modular approach, the way we...
Login or Create an Account to see details.
Loyalty, Product
In the past, the Alaris Pre-Remediation pumps worked better with our old EHR. We just barely moved...
Login or Create an Account to see details.
Operations
BD’s ongoing training looks different than their initial training. We had initial training several...
Login or Create an Account to see details.
Loyalty, Product
The new iteration of the Alaris Pre-Remediation pump is going to do a lot better. One of the issues...
Login or Create an Account to see details.
Relationship
We are just going through the upgrade right now, but BD has been very helpful. BD actually does a...
Login or Create an Account to see details.
Culture, Value
BD has worked well with us throughout the contract process. As far as I can tell, we are getting the...
Login or Create an Account to see details.
Relationship, Operations
BD has been helpful. We have had a representative from BD come out and speak with our nurses and...
Login or Create an Account to see details.
Product
With the Alaris pumps, the biggest issue with medication administration in a hospital is just...
Login or Create an Account to see details.
Loyalty, Product
The reason the Alaris pumps aren't getting a perfect score for functionality is that BD doesn't have...
Login or Create an Account to see details.
Loyalty, Product
I really haven’t utilized other pump systems, but the Alaris pumps have worked well for us so far....
Login or Create an Account to see details.
Product
The Alaris Pre-Remediation pumps could be easier to use. Things haven't always been easy with the...
Login or Create an Account to see details.
Loyalty
We stayed with BD because the remediation was done, and we had a good interface capability with our...
Login or Create an Account to see details.
Relationship, Operations, Product
BD could have a little better communication for the upgrades of the Alaris Pre-Remediation pumps.
Login or Create an Account to see details.
Relationship
The device and product to support it are favorable, but the interaction with a representative of the...
Login or Create an Account to see details.
Culture, Operations
BD was supposed to help us with the new database switchover, and they were unable to fulfill the...
Login or Create an Account to see details.
Loyalty, Product
Once we get integration with the Alaris pump, that is going to help a lot. Right now, it is hard for...
Login or Create an Account to see details.
Operations, Product
BD does pretty good competency training. The Alaris pump is pretty simple to figure out. It takes...
Login or Create an Account to see details.
Loyalty, Product
We recently updated our BD pumps, and they are what we will stay on because of the EHR integration...
Login or Create an Account to see details.
Relationship, Product
I have concerns about a new alert that BD implemented. We don’t agree with the way it is written. It...
Login or Create an Account to see details.
Operations
I have access to the BD library learning resources, but that access isn't something we provide to...
Login or Create an Account to see details.
Product
We haven’t had a lot of technical issues with the Alaris pumps over the past year. I do appreciate...
Login or Create an Account to see details.
Relationship, Operations
The remediation with BD was fairly smooth. BD's team was pretty responsive. We also transitioned one...
Login or Create an Account to see details.
Product, Value
Things are going okay. It is nice to have nice, new pumps, but the functionality is identical. It is...
Login or Create an Account to see details.
Operations
The remediation effort was fine. It was what I expected. BD came on-site, unboxed the pumps and...
Login or Create an Account to see details.
Product
I wish BD would address some of the ongoing issues that have been known since almost day one of the...
Login or Create an Account to see details.
Product
The nurses like using the product; it is safe. I like the reporting that it provides, and there is...
Login or Create an Account to see details.
Relationship
BD’s turnaround time on pump repairs is fairly quick. BD is always available and helpful. We usually...
Login or Create an Account to see details.
Value
It seems like when we send pumps in for repair, we get charged too much. But that is probably the...
Login or Create an Account to see details.
Relationship, Product
The Alaris’s user interface is just a little bit different. There are different modules that can be...
Login or Create an Account to see details.
Relationship, Product
Based on conversations I have had with BD, I believe the Alaris has been largely unchanged for more...
Login or Create an Account to see details.
Relationship, Product, Value
Our experience with BD has been very good. We have implemented interoperability. They are very...
Login or Create an Account to see details.
Loyalty, Product
We already use the Alaris, and we are happy with it, so there is really no point in changing. What I...
Login or Create an Account to see details.
Relationship, Product
We don't really have many problems with the Alaris that require the vendor to be involved. The...
Login or Create an Account to see details.
Relationship
I have never had any issues with BD; their support is great. Anytime there is a software update or...
Login or Create an Account to see details.
Loyalty, Product
Maintaining the library is intuitive for the Alaris, and the integration is great. The wireless...
Login or Create an Account to see details.
Product, Value
With the Alaris, we can audit and see what medication was given, when it was given, how much was...
Login or Create an Account to see details.
Product
The only thing that would make the Alaris better would be if it had the option for different types...
Login or Create an Account to see details.
Product
In terms of the Alaris, I don't know that there has been any new technology. BD does upgrades where...
Login or Create an Account to see details.
Relationship
I have never heard from BD’s executive team. I'm sure they communicate with somebody at a corporate...
Login or Create an Account to see details.
Operations
We usually get a flyer about updates; that is it. The BD representatives don't reach out. I have...
Login or Create an Account to see details.
Product
I love the Alaris. I have used all sorts of other pumps from other services, and I think that the...
Login or Create an Account to see details.
Operations, Product
The Alaris is new, and people are just learning things. I don't know if people missed some training...
Login or Create an Account to see details.
Product
Everyone has been pretty pleased with the Alaris. We like the reporting features, the reports on...
Login or Create an Account to see details.
Relationship, Operations
BD has done a really good job. They have provided education on the Alaris, and that is key. They...
Login or Create an Account to see details.
Loyalty, Product
I would imagine the next time we update our fleet, we would lean toward BD. I don't know that there...
Login or Create an Account to see details.
Relationship, Product
In terms of strengths, the Alaris pumps are extremely durable and reliable. The hardware itself...
Login or Create an Account to see details.
Operations
BD does a pretty good job with implementation services. Honestly, the implementation was a...
Login or Create an Account to see details.
Operations, Product
I don't necessarily know that the Alaris pumps are really intuitive. I think for a new user or an...
Login or Create an Account to see details.
Operations
Honestly, I couldn't even tell that we did the remediation with BD. I feel like things with the...
Login or Create an Account to see details.
Operations, Product
The Alaris pump implementation seemed like it went really well. We can go with one product and get a...
Login or Create an Account to see details.
Product
The Alaris pump does not let us do weight-based dosing on standard IV fluids. We can just do a...
Login or Create an Account to see details.
Relationship
BD's support center can be a struggle. We have worked with the support center on various cases, and...
Login or Create an Account to see details.
Loyalty, Value
We have been happy with the Alaris pumps. We did a quick look at the market, and I don't remember a...
Login or Create an Account to see details.
Relationship
If we submit a case on BD’s web-based portal, we can't submit it at a critical level, so we have to...
Login or Create an Account to see details.
Loyalty, Product
I know BD is working on PCA interoperability, and that has been a thing for a while. That is...
Login or Create an Account to see details.
Product
I like the EMR interoperability. I like the ability to manage the libraries remotely. We don't have...
Login or Create an Account to see details.
Loyalty, Product
There is not really anything more that we want the Alaris pumps to do other than have...
Login or Create an Account to see details.
Operations
BD has been keeping all their promises since the implementation. When we implemented the product,...
Login or Create an Account to see details.
Relationship
We very seldom ever have issues with the Alaris pumps, and BD is always very helpful. The biomed...
Login or Create an Account to see details.
Culture, Relationship
In general, BD's support has become more of an issue over the last few years. Sometimes the response...
Login or Create an Account to see details.
Relationship, Product
BD gives us metrics that we can measure. BD has a website that we can use to look at pump...
Login or Create an Account to see details.
Loyalty
When we next update our pumps, I think we will stay with BD for continuity. The only thing that...
Login or Create an Account to see details.
Value
Our Alaris fleet is starting to get older in some areas, so we have to get replacement parts, but...
Login or Create an Account to see details.
Loyalty, Product
We are going to do interoperability with the Alaris pump. But when we next update our fleet, there...
Login or Create an Account to see details.
Relationship
BD’s proactive service rates just above the middle of the road at most. When I ask them questions...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout