Alaris (LVP, PCA, Syringe) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We are going to do interoperability with the Alaris pump. But when we next update our fleet, there...
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Relationship
BD’s proactive service rates just above the middle of the road at most. When I ask them questions...
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Loyalty
We have no intent of looking at any other options. Right now, BD is still the front-runner for us...
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Operations
Going through the remediation was our most challenging process with BD. Communication was a bit of a...
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Product
Being on the other side of BD's remediation has been very good. One thing that is going well coming...
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Loyalty
The only product enhancement from BD we are hopeful about is the interoperability with PCA pumps. My...
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Relationship
BD is good at working through challenges to figure out a good solution by reconfiguring things on...
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Product
I would love to get onto the BD pump integration piece with the EHR. That would help nurses and...
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Product
Our overall experience with the Alaris pumps has been good. Our pump libraries are managed by our...
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Relationship, Operations
We haven't had any issues in terms of BD keeping all of their promises. Also, BD's support service...
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Loyalty, Product
The Alaris pumps' ability to support our integration goals is just under the top of the scale. We...
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Relationship, Product
We have had the Alaris pump for a long time, so it works the way BD promised. I don't really have...
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Product
Overall, everything with BD has gone well. It would be nice if they came out with a large volume...
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Relationship, Product
BD has easy ways to find outcome data and see where we need to improve. They regularly offer a...
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Loyalty, Relationship, Product
BD helps with programming. They are supposedly working on a solution to integrate fully with our...
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Product
With the Alaris pumps' reporting capabilities, I would like to see how many overrides or guardrail...
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Relationship
BD’s support is generally pretty good, but I have had a couple of outstanding questions where the...
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Relationship
The Alaris pumps are fairly user-friendly and require very little ongoing training. Our questions...
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Loyalty
We will be updating our pumps in the next few years because there has not been any new technology in...
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Product
The way the screen is displayed in the Alaris Pre and Post Remediation doesn't align with the way...
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Relationship
BD’s support is slow. We never know who we are supposed to ask what question to, so I just blast a...
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Loyalty, Product
We did a little bit of research when we were looking to do remediation or change, and the Alaris...
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Operations
With the Alaris pumps, a big thing that stopped us from training was just the training that was...
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Operations
BD was great with the implementation. The communication was very good. They were timely and provided...
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Relationship, Product
In general, BD keeps their promises. They have a lot of promises for future development that don't...
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Operations
BD has a large share of the market, so when we onboard new nurses, most of them are familiar with...
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Loyalty
We did our RFP this year and evaluated all the pump manufacturers to see if we wanted to continue...
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Relationship
BD has a pretty good analytics platform, and their support has been pretty reasonable, so a lot of...
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Loyalty, Product
The hardest part with the Alaris pumps is that the old-school nurses sometimes forget to raise and...
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Product, Value
BD rates between the middle and the top of the scale for driving tangible outcomes. They could do...
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Relationship
BD is very responsive. Requests go through the same help people as requests about the Pyxis platform...
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Product
The Alaris pumps are very flexible with their interoperability, and they work very well. The pumps...
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Relationship
I have worked with people on all different levels of BD. They all have ways to make things happen,...
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Relationship, Product
Upgrades are definitely part of the issue with the Alaris pumps. Before the remediation, we didn't...
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Loyalty
BD rates at the top of the scale for supporting our integration goals. Now that we have moved to a...
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Culture, Value
BD does not avoid charging for every little thing. Their implementation cost for new facilities is...
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Relationship, Operations
With BD, the support depends on what project manager someone has. BD has changed project managers on...
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Relationship, Product
BD doesn’t keep their promises with their software challenges related to the PCA pumps being in...
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Loyalty
We looked at all the vendors before we made the decision to go with BD again, and no vendor could...
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Product
If someone were asking me about the Alaris pumps, I would tell them that the pumps really would meet...
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Relationship, Product
BD’s tech support has been great to me. The Alaris pump is great. I love the Alaris system. It is...
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Product
The Alaris pumps are really hard to learn; they are not terribly easy to use. It took me quite a...
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Product
I would love to have some interoperability with the Alaris pumps. When somebody has a question about...
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Relationship
BD sets up the pumps if we are doing a new install, and they are efficient when they come on-site....
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Product
I like being able to work with the server and look at reports and see what is going on with the...
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Relationship
I can put in a support ticket for the Alaris Pre and Post Remediation pump, but it is somewhat of a...
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Loyalty
When we first bought the system, we thought it could do an epidural, but it doesn't. So, we had to...
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Product
We would like to see the customizability of alerts. I think that that would go a long way. We have...
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Product
The syringe pumps from BD are not able to be used for enteral feeds, and I know that other syringe...
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Relationship
BD could be more proactive by reaching out to the end users to find out what potential enhancements...
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Product
From the pharmacy's perspective, I would say customizability of the drug library and ease of use are...
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Operations
We were promised a go-live and were expecting the pumps to be given at a certain point, but we...
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Product
The Alaris Pre and Post Remediation pump is easy to use. Nurses love the simplicity and...
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Loyalty, Relationship
Things are going pretty well with BD for now, and we will see how they go in the future. Hopefully,...
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Loyalty, Product
In terms of what BD could improve, BD has moved away from saying occluded when the line gets...
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Relationship, Operations
BD supports me well. Their timeliness and effectiveness in getting back to me as soon as we have...
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Loyalty, Product
I'm not giving top ratings just to give BD top ratings. I'm giving top ratings because I have worked...
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Relationship, Operations, Value
I am highly satisfied with receiving my money’s worth, especially with the remediation and getting...
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Product
The product is a tough machine. Nurses can be kind of tough on things, and it runs fine. Everything...
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Loyalty, Product, Value
There is a market available for morphine PCA. It has generally an 18-month or longer expiration...
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Culture, Relationship, Operations
The process of remediation with BD was pretty quick. Any hurdles we had were more internal than on...
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Product
It is still concerning that BD has to send out information for us to be on the lookout for parts...
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Relationship
We have had a few issues recently that have resulted in staff and leadership losing a little trust...
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Relationship
I have had a lot of really good responses from BD’s nursing practice representatives. But I know the...
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Product
BD offers data through their CareFusion analytics. From a clinical standpoint, we can get all the...
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Product
In the Alaris pumps, there are a lot of different ways that we can create and build reports. We have...
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Product
It took a long time for BD to get their sensor mediation out of recall, but I would buy the pump...
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Product
The Alaris syringe pump is really key in our specialty. Some of the other pumps that are out there...
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Relationship, Operations
Our last big venture with BD was implementing a cloud-based solution for all our data. They...
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Product
When we updated the Alaris pumps, there were quite a few meetings, opportunities to ask questions,...
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Relationship, Product
BD has been a really good integration partner. Sometimes issues are on the Cerner end, and sometimes...
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Product
I want the Alaris pumps to be interoperable with a weight-based PCA pump. That would be my...
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Loyalty
We are still holding out for some of the big things that we have been asking BD for ever since I...
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Product
We have asked for a few enhancements in the Alaris pumps' functionality that we haven't gotten yet....
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Product
I would buy the Alaris pumps based on some of the work that has been done to the syringe pump. The...
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Relationship
I don't think that BD meets all our expectations all the time. The remediation took way longer than...
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Product
We can do the integration with the Alaris pumps and our EHR, but there is so much workload on our...
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Relationship, Product
Although end-tidal pumps are the industry standard for monitoring respiratory depression, there is...
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Loyalty
We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...
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Operations
We really haven't had any issues with the product. When the vendor did the training, I remember them...
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Product
We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...
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Relationship, Operations
The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...
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Operations
The trouble we had with training was probably on our end. For example, I was just thrown into the...
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Product
There is uptake on knowledge and whatnot for this solution, but for me, the software updates we send...
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Product
I would love it if the PCA module would support EMR integration. That is just about the only thing...
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Relationship, Product
I would share with others about our experience that it is important that all the hospital players in...
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Culture, Relationship, Operations
The vendor doesn't keep me informed on everything. They don't tell me in advance about things such...
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Operations
The vendor's implementation services used to be better. Also, I haven't seen any good training...
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Value
The vendor tries to charge us for everything. Some other companies don't charge as much as BD...
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Loyalty, Product
I have to put the drug library on two servers. The new pumps have to be in the new servers, and the...
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Relationship
We are pleased with the level of support, education, and outreach from BD.
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Loyalty
In the remediation process, we had all the pumps delivered to a central location to be serviced for...
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Value
The majority of the replacement pumps were free. We had to pay for a certain number because some of...
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Product
The pumps work fine. I haven't heard any problems about the pumps not functioning. So the new pumps...
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Relationship
BD has listened to organizations and end users on what features they want to improve on or change....
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Product
I would like to have a bit more autonomy with what we see on the screen of the pumps. Also, we would...
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Relationship, Product
I think I would buy the Alaris pumps again. I have used competing equipment, and the Alaris pumps...
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Operations
There definitely could have been more communication during the implementation. Communication was a...
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Loyalty, Product
The overall quality of the Alaris pumps could be better. We just did a remediation, and then BD came...
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Product
Updating the Alaris data sets needs coordinated efforts and is not seamless. Also, if BD could do...
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Operations, Product
None of our pump types are live with EMR automatic programming and documentation. We lost that when...
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Operations
BD offers a few days of on-site training education that is primarily geared toward nursing and...
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Product
One outcome we have had from using Alaris pumps is patient safety. Programming the data set is...
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Operations
Getting the pumps replaced went very smoothly. BD gave us a certain number of pumps. We had to buy...
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Relationship
BD has had recalls from the FDA. There have been some things we have had to make note of.
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Loyalty
The only product enhancement from BD we are hopeful about is the interoperability with PCA pumps. My...
Login or Create an Account to see details.
Operations
Going through the remediation was our most challenging process with BD. Communication was a bit of a...
Login or Create an Account to see details.
Product
Being on the other side of BD's remediation has been very good. One thing that is going well coming...
Login or Create an Account to see details.
Loyalty
We have no intent of looking at any other options. Right now, BD is still the front-runner for us...
Login or Create an Account to see details.
Culture, Relationship, Operations
The process of remediation with BD was pretty quick. Any hurdles we had were more internal than on...
Login or Create an Account to see details.
Product
It is still concerning that BD has to send out information for us to be on the lookout for parts...
Login or Create an Account to see details.
Relationship
We have had a few issues recently that have resulted in staff and leadership losing a little trust...
Login or Create an Account to see details.
Product
The pumps work fine. I haven't heard any problems about the pumps not functioning. So the new pumps...
Login or Create an Account to see details.
Value
The majority of the replacement pumps were free. We had to pay for a certain number because some of...
Login or Create an Account to see details.
Relationship, Product
I would share with others about our experience that it is important that all the hospital players in...
Login or Create an Account to see details.
Loyalty, Product
I have to put the drug library on two servers. The new pumps have to be in the new servers, and the...
Login or Create an Account to see details.
Culture, Relationship, Operations
The vendor doesn't keep me informed on everything. They don't tell me in advance about things such...
Login or Create an Account to see details.
Value
The vendor tries to charge us for everything. Some other companies don't charge as much as BD...
Login or Create an Account to see details.
Operations
The vendor's implementation services used to be better. Also, I haven't seen any good training...
Login or Create an Account to see details.
Loyalty
In the remediation process, we had all the pumps delivered to a central location to be serviced for...
Login or Create an Account to see details.
Product
The product is a tough machine. Nurses can be kind of tough on things, and it runs fine. Everything...
Login or Create an Account to see details.
Loyalty, Product, Value
There is a market available for morphine PCA. It has generally an 18-month or longer expiration...
Login or Create an Account to see details.
Relationship, Operations, Value
I am highly satisfied with receiving my money’s worth, especially with the remediation and getting...
Login or Create an Account to see details.
Product
Updating the Alaris data sets needs coordinated efforts and is not seamless. Also, if BD could do...
Login or Create an Account to see details.
Product
One outcome we have had from using Alaris pumps is patient safety. Programming the data set is...
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Operations
With recent upgrades, the training has involved a train-the-trainer method. There have been...
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Relationship, Product
I would like to see BD work on accomplishing some things with automation without so many clicks. A...
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Product
In general, I’m satisfied with the quality of the hardware and software in terms of achieving the...
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Relationship
There is always an opportunity to continue to better meet the needs of end users. We have seen...
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