Alaris (LVP, PCA, Syringe) Commentary
Filtered view: All
Subject Expert
Jackson Tate
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
We haven’t had a lot of technical issues with the Alaris pumps over the past year. I do appreciate...
Login or Create an Account to see details.
Relationship, Operations
The remediation with BD was fairly smooth. BD's team was pretty responsive. We also transitioned one...
Login or Create an Account to see details.
Product, Value
Things are going okay. It is nice to have nice, new pumps, but the functionality is identical. It is...
Login or Create an Account to see details.
Operations
The remediation effort was fine. It was what I expected. BD came on-site, unboxed the pumps and...
Login or Create an Account to see details.
Product
I wish BD would address some of the ongoing issues that have been known since almost day one of the...
Login or Create an Account to see details.
Product
The nurses like using the product; it is safe. I like the reporting that it provides, and there is...
Login or Create an Account to see details.
Relationship
BD’s turnaround time on pump repairs is fairly quick. BD is always available and helpful. We usually...
Login or Create an Account to see details.
Value
It seems like when we send pumps in for repair, we get charged too much. But that is probably the...
Login or Create an Account to see details.
Relationship, Product
The Alaris’s user interface is just a little bit different. There are different modules that can be...
Login or Create an Account to see details.
Relationship, Product
Based on conversations I have had with BD, I believe the Alaris has been largely unchanged for more...
Login or Create an Account to see details.
Relationship, Product, Value
Our experience with BD has been very good. We have implemented interoperability. They are very...
Login or Create an Account to see details.
Loyalty, Product
We already use the Alaris, and we are happy with it, so there is really no point in changing. What I...
Login or Create an Account to see details.
Relationship
The device and product to support it are favorable, but the interaction with a representative of the...
Login or Create an Account to see details.
Relationship, Product
We don't really have many problems with the Alaris that require the vendor to be involved. The...
Login or Create an Account to see details.
Relationship
I have never had any issues with BD; their support is great. Anytime there is a software update or...
Login or Create an Account to see details.
Loyalty, Product
Maintaining the library is intuitive for the Alaris, and the integration is great. The wireless...
Login or Create an Account to see details.
Product, Value
With the Alaris, we can audit and see what medication was given, when it was given, how much was...
Login or Create an Account to see details.
Product
The only thing that would make the Alaris better would be if it had the option for different types...
Login or Create an Account to see details.
Product
In terms of the Alaris, I don't know that there has been any new technology. BD does upgrades where...
Login or Create an Account to see details.
Relationship
I have never heard from BD’s executive team. I'm sure they communicate with somebody at a corporate...
Login or Create an Account to see details.
Operations
We usually get a flyer about updates; that is it. The BD representatives don't reach out. I have...
Login or Create an Account to see details.
Product
I love the Alaris. I have used all sorts of other pumps from other services, and I think that the...
Login or Create an Account to see details.
Operations, Product
The Alaris is new, and people are just learning things. I don't know if people missed some training...
Login or Create an Account to see details.
Product
Everyone has been pretty pleased with the Alaris. We like the reporting features, the reports on...
Login or Create an Account to see details.
Relationship, Operations
BD has done a really good job. They have provided education on the Alaris, and that is key. They...
Login or Create an Account to see details.
Loyalty, Product
I would imagine the next time we update our fleet, we would lean toward BD. I don't know that there...
Login or Create an Account to see details.
Relationship, Product
In terms of strengths, the Alaris pumps are extremely durable and reliable. The hardware itself...
Login or Create an Account to see details.
Operations
BD does a pretty good job with implementation services. Honestly, the implementation was a...
Login or Create an Account to see details.
Operations, Product
I don't necessarily know that the Alaris pumps are really intuitive. I think for a new user or an...
Login or Create an Account to see details.
Operations
Honestly, I couldn't even tell that we did the remediation with BD. I feel like things with the...
Login or Create an Account to see details.
Operations, Product
The Alaris pump implementation seemed like it went really well. We can go with one product and get a...
Login or Create an Account to see details.
Product
The Alaris pump does not let us do weight-based dosing on standard IV fluids. We can just do a...
Login or Create an Account to see details.
Relationship
BD's support center can be a struggle. We have worked with the support center on various cases, and...
Login or Create an Account to see details.
Loyalty, Value
We have been happy with the Alaris pumps. We did a quick look at the market, and I don't remember a...
Login or Create an Account to see details.
Relationship
If we submit a case on BD’s web-based portal, we can't submit it at a critical level, so we have to...
Login or Create an Account to see details.
Loyalty, Product
I know BD is working on PCA interoperability, and that has been a thing for a while. That is...
Login or Create an Account to see details.
Product
I like the EMR interoperability. I like the ability to manage the libraries remotely. We don't have...
Login or Create an Account to see details.
Loyalty, Product
There is not really anything more that we want the Alaris pumps to do other than have...
Login or Create an Account to see details.
Operations
BD has been keeping all their promises since the implementation. When we implemented the product,...
Login or Create an Account to see details.
Relationship
We very seldom ever have issues with the Alaris pumps, and BD is always very helpful. The biomed...
Login or Create an Account to see details.
Culture, Relationship
In general, BD's support has become more of an issue over the last few years. Sometimes the response...
Login or Create an Account to see details.
Relationship, Product
BD gives us metrics that we can measure. BD has a website that we can use to look at pump...
Login or Create an Account to see details.
Loyalty
When we next update our pumps, I think we will stay with BD for continuity. The only thing that...
Login or Create an Account to see details.
Value
Our Alaris fleet is starting to get older in some areas, so we have to get replacement parts, but...
Login or Create an Account to see details.
Loyalty, Product
We are going to do interoperability with the Alaris pump. But when we next update our fleet, there...
Login or Create an Account to see details.
Relationship
BD’s proactive service rates just above the middle of the road at most. When I ask them questions...
Login or Create an Account to see details.
Loyalty
We have no intent of looking at any other options. Right now, BD is still the front-runner for us...
Login or Create an Account to see details.
Operations
Going through the remediation was our most challenging process with BD. Communication was a bit of a...
Login or Create an Account to see details.
Product
Being on the other side of BD's remediation has been very good. One thing that is going well coming...
Login or Create an Account to see details.
Loyalty
The only product enhancement from BD we are hopeful about is the interoperability with PCA pumps. My...
Login or Create an Account to see details.
Relationship
BD is good at working through challenges to figure out a good solution by reconfiguring things on...
Login or Create an Account to see details.
Product
I would love to get onto the BD pump integration piece with the EHR. That would help nurses and...
Login or Create an Account to see details.
Product
Our overall experience with the Alaris pumps has been good. Our pump libraries are managed by our...
Login or Create an Account to see details.
Relationship, Operations
We haven't had any issues in terms of BD keeping all of their promises. Also, BD's support service...
Login or Create an Account to see details.
Loyalty, Product
The Alaris pumps' ability to support our integration goals is just under the top of the scale. We...
Login or Create an Account to see details.
Relationship, Product
We have had the Alaris pump for a long time, so it works the way BD promised. I don't really have...
Login or Create an Account to see details.
Product
Overall, everything with BD has gone well. It would be nice if they came out with a large volume...
Login or Create an Account to see details.
Relationship, Product
BD has easy ways to find outcome data and see where we need to improve. They regularly offer a...
Login or Create an Account to see details.
Loyalty, Relationship, Product
BD helps with programming. They are supposedly working on a solution to integrate fully with our...
Login or Create an Account to see details.
Product
With the Alaris pumps' reporting capabilities, I would like to see how many overrides or guardrail...
Login or Create an Account to see details.
Relationship
BD’s support is generally pretty good, but I have had a couple of outstanding questions where the...
Login or Create an Account to see details.
Relationship
The Alaris pumps are fairly user-friendly and require very little ongoing training. Our questions...
Login or Create an Account to see details.
Loyalty
We will be updating our pumps in the next few years because there has not been any new technology in...
Login or Create an Account to see details.
Product
The way the screen is displayed in the Alaris Pre and Post Remediation doesn't align with the way...
Login or Create an Account to see details.
Relationship
BD’s support is slow. We never know who we are supposed to ask what question to, so I just blast a...
Login or Create an Account to see details.
Loyalty, Product
We did a little bit of research when we were looking to do remediation or change, and the Alaris...
Login or Create an Account to see details.
Operations
With the Alaris pumps, a big thing that stopped us from training was just the training that was...
Login or Create an Account to see details.
Operations
BD was great with the implementation. The communication was very good. They were timely and provided...
Login or Create an Account to see details.
Relationship, Product
In general, BD keeps their promises. They have a lot of promises for future development that don't...
Login or Create an Account to see details.
Operations
BD has a large share of the market, so when we onboard new nurses, most of them are familiar with...
Login or Create an Account to see details.
Loyalty
We did our RFP this year and evaluated all the pump manufacturers to see if we wanted to continue...
Login or Create an Account to see details.
Relationship
BD has a pretty good analytics platform, and their support has been pretty reasonable, so a lot of...
Login or Create an Account to see details.
Loyalty, Product
The hardest part with the Alaris pumps is that the old-school nurses sometimes forget to raise and...
Login or Create an Account to see details.
Product, Value
BD rates between the middle and the top of the scale for driving tangible outcomes. They could do...
Login or Create an Account to see details.
Relationship
BD is very responsive. Requests go through the same help people as requests about the Pyxis platform...
Login or Create an Account to see details.
Product
The Alaris pumps are very flexible with their interoperability, and they work very well. The pumps...
Login or Create an Account to see details.
Relationship
I have worked with people on all different levels of BD. They all have ways to make things happen,...
Login or Create an Account to see details.
Relationship, Product
Upgrades are definitely part of the issue with the Alaris pumps. Before the remediation, we didn't...
Login or Create an Account to see details.
Loyalty
BD rates at the top of the scale for supporting our integration goals. Now that we have moved to a...
Login or Create an Account to see details.
Culture, Value
BD does not avoid charging for every little thing. Their implementation cost for new facilities is...
Login or Create an Account to see details.
Relationship, Operations
With BD, the support depends on what project manager someone has. BD has changed project managers on...
Login or Create an Account to see details.
Relationship, Product
BD doesn’t keep their promises with their software challenges related to the PCA pumps being in...
Login or Create an Account to see details.
Loyalty
We looked at all the vendors before we made the decision to go with BD again, and no vendor could...
Login or Create an Account to see details.
Product
If someone were asking me about the Alaris pumps, I would tell them that the pumps really would meet...
Login or Create an Account to see details.
Relationship, Product
BD’s tech support has been great to me. The Alaris pump is great. I love the Alaris system. It is...
Login or Create an Account to see details.
Product
The Alaris pumps are really hard to learn; they are not terribly easy to use. It took me quite a...
Login or Create an Account to see details.
Product
I would love to have some interoperability with the Alaris pumps. When somebody has a question about...
Login or Create an Account to see details.
Relationship
BD sets up the pumps if we are doing a new install, and they are efficient when they come on-site....
Login or Create an Account to see details.
Product
I like being able to work with the server and look at reports and see what is going on with the...
Login or Create an Account to see details.
Relationship
I can put in a support ticket for the Alaris Pre and Post Remediation pump, but it is somewhat of a...
Login or Create an Account to see details.
Loyalty
When we first bought the system, we thought it could do an epidural, but it doesn't. So, we had to...
Login or Create an Account to see details.
Product
We would like to see the customizability of alerts. I think that that would go a long way. We have...
Login or Create an Account to see details.
Product
The syringe pumps from BD are not able to be used for enteral feeds, and I know that other syringe...
Login or Create an Account to see details.
Relationship
BD could be more proactive by reaching out to the end users to find out what potential enhancements...
Login or Create an Account to see details.
Product
From the pharmacy's perspective, I would say customizability of the drug library and ease of use are...
Login or Create an Account to see details.
Operations
We were promised a go-live and were expecting the pumps to be given at a certain point, but we...
Login or Create an Account to see details.
Product
The Alaris Pre and Post Remediation pump is easy to use. Nurses love the simplicity and...
Login or Create an Account to see details.
Loyalty, Relationship
Things are going pretty well with BD for now, and we will see how they go in the future. Hopefully,...
Login or Create an Account to see details.
Loyalty, Product
In terms of what BD could improve, BD has moved away from saying occluded when the line gets...
Login or Create an Account to see details.
Relationship, Operations
BD supports me well. Their timeliness and effectiveness in getting back to me as soon as we have...
Login or Create an Account to see details.
Loyalty, Product
I'm not giving top ratings just to give BD top ratings. I'm giving top ratings because I have worked...
Login or Create an Account to see details.
Relationship, Operations, Value
I am highly satisfied with receiving my money’s worth, especially with the remediation and getting...
Login or Create an Account to see details.
Product
The product is a tough machine. Nurses can be kind of tough on things, and it runs fine. Everything...
Login or Create an Account to see details.
Loyalty, Product, Value
There is a market available for morphine PCA. It has generally an 18-month or longer expiration...
Login or Create an Account to see details.
Culture, Relationship, Operations
The process of remediation with BD was pretty quick. Any hurdles we had were more internal than on...
Login or Create an Account to see details.
Product
It is still concerning that BD has to send out information for us to be on the lookout for parts...
Login or Create an Account to see details.
Relationship
We have had a few issues recently that have resulted in staff and leadership losing a little trust...
Login or Create an Account to see details.
Relationship
I have had a lot of really good responses from BD’s nursing practice representatives. But I know the...
Login or Create an Account to see details.
Product
BD offers data through their CareFusion analytics. From a clinical standpoint, we can get all the...
Login or Create an Account to see details.
Product
In the Alaris pumps, there are a lot of different ways that we can create and build reports. We have...
Login or Create an Account to see details.
Product
It took a long time for BD to get their sensor mediation out of recall, but I would buy the pump...
Login or Create an Account to see details.
Product
The Alaris syringe pump is really key in our specialty. Some of the other pumps that are out there...
Login or Create an Account to see details.
Relationship, Operations
Our last big venture with BD was implementing a cloud-based solution for all our data. They...
Login or Create an Account to see details.
Product
When we updated the Alaris pumps, there were quite a few meetings, opportunities to ask questions,...
Login or Create an Account to see details.
Relationship, Product
BD has been a really good integration partner. Sometimes issues are on the Cerner end, and sometimes...
Login or Create an Account to see details.
Product
I want the Alaris pumps to be interoperable with a weight-based PCA pump. That would be my...
Login or Create an Account to see details.
Loyalty
We are still holding out for some of the big things that we have been asking BD for ever since I...
Login or Create an Account to see details.
Product
We have asked for a few enhancements in the Alaris pumps' functionality that we haven't gotten yet....
Login or Create an Account to see details.
Product
I would buy the Alaris pumps based on some of the work that has been done to the syringe pump. The...
Login or Create an Account to see details.
Relationship
I don't think that BD meets all our expectations all the time. The remediation took way longer than...
Login or Create an Account to see details.
Product
We can do the integration with the Alaris pumps and our EHR, but there is so much workload on our...
Login or Create an Account to see details.
Relationship, Product
Although end-tidal pumps are the industry standard for monitoring respiratory depression, there is...
Login or Create an Account to see details.
Loyalty
We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...
Login or Create an Account to see details.
Operations
We really haven't had any issues with the product. When the vendor did the training, I remember them...
Login or Create an Account to see details.
Product
We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...
Login or Create an Account to see details.
Relationship, Operations
The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...
Login or Create an Account to see details.
Operations
The trouble we had with training was probably on our end. For example, I was just thrown into the...
Login or Create an Account to see details.
Product
There is uptake on knowledge and whatnot for this solution, but for me, the software updates we send...
Login or Create an Account to see details.
Product
I would love it if the PCA module would support EMR integration. That is just about the only thing...
Login or Create an Account to see details.
Relationship, Product
I would share with others about our experience that it is important that all the hospital players in...
Login or Create an Account to see details.
Culture, Relationship, Operations
The vendor doesn't keep me informed on everything. They don't tell me in advance about things such...
Login or Create an Account to see details.
Operations
The vendor's implementation services used to be better. Also, I haven't seen any good training...
Login or Create an Account to see details.
Value
The vendor tries to charge us for everything. Some other companies don't charge as much as BD...
Login or Create an Account to see details.
Loyalty, Product
I have to put the drug library on two servers. The new pumps have to be in the new servers, and the...
Login or Create an Account to see details.
Relationship
We are pleased with the level of support, education, and outreach from BD.
Login or Create an Account to see details.
Loyalty
In the remediation process, we had all the pumps delivered to a central location to be serviced for...
Login or Create an Account to see details.
Value
The majority of the replacement pumps were free. We had to pay for a certain number because some of...
Login or Create an Account to see details.
Product
The pumps work fine. I haven't heard any problems about the pumps not functioning. So the new pumps...
Login or Create an Account to see details.
Relationship
BD has listened to organizations and end users on what features they want to improve on or change....
Login or Create an Account to see details.
Product
I would like to have a bit more autonomy with what we see on the screen of the pumps. Also, we would...
Login or Create an Account to see details.
Relationship, Product
I think I would buy the Alaris pumps again. I have used competing equipment, and the Alaris pumps...
Login or Create an Account to see details.
Operations
There definitely could have been more communication during the implementation. Communication was a...
Login or Create an Account to see details.
Loyalty, Product
The overall quality of the Alaris pumps could be better. We just did a remediation, and then BD came...
Login or Create an Account to see details.
Product
Updating the Alaris data sets needs coordinated efforts and is not seamless. Also, if BD could do...
Login or Create an Account to see details.
Operations, Product
None of our pump types are live with EMR automatic programming and documentation. We lost that when...
Login or Create an Account to see details.
Operations
BD offers a few days of on-site training education that is primarily geared toward nursing and...
Login or Create an Account to see details.
Product
One outcome we have had from using Alaris pumps is patient safety. Programming the data set is...
Login or Create an Account to see details.
Operations
Getting the pumps replaced went very smoothly. BD gave us a certain number of pumps. We had to buy...
Login or Create an Account to see details.
Relationship
BD has had recalls from the FDA. There have been some things we have had to make note of.
Login or Create an Account to see details.
​
Utilization Filters
Preferences