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Alaris (LVP, PCA, Syringe) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

I think the Alaris pump is very straightforward and user friendly. I've used other pumps where we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

If the Alaris pumps are broken, it goes out of use until it gets fixed, and we have people on-site...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

For interoperability with the Alaris syringe pump, there are a lot of steps involved in priming the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

All in all, interoperability was a big rollout for us. It was a big change in the workflow for the...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

I don't think we have ongoing training from BD.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Other C-Suite

We’ve definitely seen improvements by adopting pump and EHR interoperability. The EHR flows over to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Other C-Suite

The only thing I can think of that BD can improve is if they had an MRI-compatible pump. That would...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Other C-Suite

BD is working well with us. They keep expectations and answer questions when we reach out.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

BD offers good support. They reach out intermittently to make suggestions and to touch base on our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I don't really reach out for support very often because of my role. If I do reach out, it's usually...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I am aware of instances of programming errors for various reasons when manual pump programming was...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With some of BD's recent software updates, there were initially published data points related to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I'm not working with the pumps directly at the bedside, so I can't speak to them from a biomed...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I like the modular setup of the Alaris pumps. We can configure the different channels and where...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There is a really distinct lack of ownership over the product. It has some seriously clunky...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

BD has intentionally failed to be up front about the fact that the integration with our EHR is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There is a complete gap in the Alaris pumps for CPAP patients. BD's end-tidal CO2 monitoring probes...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

For the most part, things are okay with the Alaris pumps. We have gone through the process of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We are starting to work on the interface with our EHR; that’s where most of our effort is right now....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

For better or worse, I think we will probably stick with BD. We did reevaluate some other pumps, but...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

My biggest complaint with the Alaris is that BD came out with their system, and it was really good...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

I wouldn't recommend the existing BD product because it is old technology. We are really looking at...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Nurse

I can understand that sometimes things go wrong, but a vendor should own their mistakes and deal...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Nurse

BD has gotten better over the years, but in terms of repairs and education, the vendor is sometimes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

BD has two-way communication with the EHR, but it is a little clunky and needs to be better. Also,...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I recommend the Alaris pumps to anyone who asks me. The Alaris pumps are super compared to other pumps....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The support for the Alaris pumps is great. Anytime we have trouble or a question, BD responds within...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The Alaris meets all my expectations. In the selection process, all the hospital staff actually...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

BD is the company with the most experience with pump integration. I watched a friend's hospital try...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

The vendor doesn't proactively reach out to us, but whenever we try to implement different files or...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I don't really have problems with BD. Their pumps have been great. They're easy. We have analytics...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I'm not sure how much innovation BD has done since pump integration. In terms of the Alaris, I don't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

With the Alaris, we are committed to sticking through things, knowing that other customers use the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The vendor's support has been great. We call BD, and we usually get a quick response. We have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We renewed our contract with BD, and they replaced several aging pumps as part of the agreement. We...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

BD offers training for the Alaris year over year, and that is a nice benefit.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We and some other facilities in our specialty have communicated some things that could be different....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I think BD is trying to innovate. I don't know how much innovation is out there. I think they are...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Clinically, we get our money's worth with the Alaris. I'm not directly involved with the finances on...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

When I need to get an answer from BD, I can get an answer pretty quickly. I don't always use the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We are going to buy the Alaris again. When we update our fleet, we're going to update the BD pumps....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The Alaris is a robust device. It does not break often. It takes a lot of beating and abuse and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

With the Alaris, the PCA side is not integrated yet, and BD needs to do that. The PCA workflow is a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

BD had a really good project manager and engagement. The project manager is there right away if...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

BD does a great job when we first bring them in, but training falls off with time. When someone new...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

More often than not, BD is fair and transparent with charges, but I get the feeling that there are...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

BD’s after-hours process seems to change frequently, and we don't get alerted to those changes ahead...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The Alaris pumps meet most of our infusion needs, but we would like to see PCA integration with our...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I would probably not buy the Alaris pumps again. We have been working with them for many years, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

BD’s product is creating a much safer environment for our patients, so it is worth the investment.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Our decision to go with the Alaris was driven by the nursing department. The nurses are familiar...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

BD does a pretty good job of trying to keep us in the fold, making sure that all of our products are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

With BD, there always seem to be hidden charges that we are not aware of, like a server that is at...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

BD’s implementation was clunky. They weren't going to spend any time doing any brush-up education...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

BD definitely has the corner on the market in terms of multiple channels. The user interface of what...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

When we upgrade to the new Alaris pumps, I am excited about the interoperability, because the nurses...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Our contract allowed for a couple of days of on-site training, and we have been satisfied with that.

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

The main things I like about the Alaris Pre-Remediation pumps are the modular approach, the way we...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

In the past, the Alaris Pre-Remediation pumps worked better with our old EHR. We just barely moved...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

BD’s ongoing training looks different than their initial training. We had initial training several...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The new iteration of the Alaris Pre-Remediation pump is going to do a lot better. One of the issues...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We are just going through the upgrade right now, but BD has been very helpful. BD actually does a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

BD has worked well with us throughout the contract process. As far as I can tell, we are getting the...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

BD has been helpful. We have had a representative from BD come out and speak with our nurses and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

With the Alaris pumps, the biggest issue with medication administration in a hospital is just...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The reason the Alaris pumps aren't getting a perfect score for functionality is that BD doesn't have...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I really haven’t utilized other pump systems, but the Alaris pumps have worked well for us so far....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

The Alaris Pre-Remediation pumps could be easier to use. Things haven't always been easy with the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We stayed with BD because the remediation was done, and we had a good interface capability with our...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

BD could have a little better communication for the upgrades of the Alaris Pre-Remediation pumps.

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

The device and product to support it are favorable, but the interaction with a representative of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

BD was supposed to help us with the new database switchover, and they were unable to fulfill the...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Manager

Once we get integration with the Alaris pump, that is going to help a lot. Right now, it is hard for...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

BD does pretty good competency training. The Alaris pump is pretty simple to figure out. It takes...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

We recently updated our BD pumps, and they are what we will stay on because of the EHR integration...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

I have concerns about a new alert that BD implemented. We don’t agree with the way it is written. It...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I have access to the BD library learning resources, but that access isn't something we provide to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We haven’t had a lot of technical issues with the Alaris pumps over the past year. I do appreciate...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The remediation with BD was fairly smooth. BD's team was pretty responsive. We also transitioned one...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Things are going okay. It is nice to have nice, new pumps, but the functionality is identical. It is...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

The remediation effort was fine. It was what I expected. BD came on-site, unboxed the pumps and...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I wish BD would address some of the ongoing issues that have been known since almost day one of the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

The nurses like using the product; it is safe. I like the reporting that it provides, and there is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

BD’s turnaround time on pump repairs is fairly quick. BD is always available and helpful. We usually...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

It seems like when we send pumps in for repair, we get charged too much. But that is probably the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

The Alaris’s user interface is just a little bit different. There are different modules that can be...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Based on conversations I have had with BD, I believe the Alaris has been largely unchanged for more...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Our experience with BD has been very good. We have implemented interoperability. They are very...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

We already use the Alaris, and we are happy with it, so there is really no point in changing. What I...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We don't really have many problems with the Alaris that require the vendor to be involved. The...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I have never had any issues with BD; their support is great. Anytime there is a software update or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Maintaining the library is intuitive for the Alaris, and the integration is great. The wireless...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

With the Alaris, we can audit and see what medication was given, when it was given, how much was...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

The only thing that would make the Alaris better would be if it had the option for different types...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

In terms of the Alaris, I don't know that there has been any new technology. BD does upgrades where...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I have never heard from BD’s executive team. I'm sure they communicate with somebody at a corporate...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We usually get a flyer about updates; that is it. The BD representatives don't reach out. I have...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I love the Alaris. I have used all sorts of other pumps from other services, and I think that the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The Alaris is new, and people are just learning things. I don't know if people missed some training...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Everyone has been pretty pleased with the Alaris. We like the reporting features, the reports on...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

BD has done a really good job. They have provided education on the Alaris, and that is key. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I would imagine the next time we update our fleet, we would lean toward BD. I don't know that there...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

In terms of strengths, the Alaris pumps are extremely durable and reliable. The hardware itself...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

BD does a pretty good job with implementation services. Honestly, the implementation was a...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I don't necessarily know that the Alaris pumps are really intuitive. I think for a new user or an...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Honestly, I couldn't even tell that we did the remediation with BD. I feel like things with the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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