Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
Filtered view: (Traditional)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
BD is very good at following through with us on vendor training. As far as clinical nursing goes,...
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Product
There is only one thing on the Alaris Pre-Remediation pump to improve. It is in the software. I...
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Product
BD has moved to a lot of repair kits, so if there is one piece on the door latch that needs...
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Product
I think the Alaris Pre-Remediation pump is reliable. It is fairly user-friendly. The software for...
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Product
I would really like the Alaris Pre-Remediation pump to be able to offer better flow accuracy,...
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Relationship, Operations
I have had great experiences interacting with the representatives from BD. Their technical support...
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Product
Having to power down the pump to change a profile is less than desirable. These pumps have certainly...
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Product
The Alaris has been great to work with. We have had no problems, and it has resulted in great...
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Loyalty
One thing that we are dissatisfied with is that for some reason, BD has chosen not to implement the...
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Product
We wanted to integrate the pumps a long time ago, but BD couldn't do that because of FDA mandates....
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Loyalty, Product
We recently went through an RFP process, and BD was selected as our vendor again. However, in the...
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Product
In some cases, BD doesn't keep their promises. We weren't happy with the number of recalls, the...
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Operations
BD is committed to having the right people for our training. Based on what we use the Alaris...
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Value
BD has add-ons that I don't typically agree with in terms of charges, and the Alaris Pre-Remediation...
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Loyalty, Product
The Alaris product is behind with the hardware in some ways, but the functionality is pretty solid....
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Relationship
The support on the Alaris side has been exceptional. If we have a question, we reach out, and we get...
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Loyalty, Product
The Alaris Pre-Remediation pump has been okay. We have run into some hiccups with the equipment. The...
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Product
It would be nice to have some software updates to increase some of the alerting capabilities in the...
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Relationship
The team that we worked with for the remediation process didn’t work out or follow through on some...
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Loyalty, Product
When we update our pump fleet, we will be staying with BD. We have had a lot of technological...
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Product
Our health technology maintenance department sometimes feels unsupported from an equipment...
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Relationship
BD does not keep their promises, but some things are beyond any pump vendor's control. The FDA is...
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Product
The programming of the Alaris Pre and Post Remediation pump is quite simple, and people have a good...
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Product
We need more understandable messaging for users of the pumps. When nurses get guardrail messages...
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Relationship
BD wants to be involved, but we are slow to engage. If we renew with BD, we need to have a different...
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Relationship
BD’s service and availability are very good. Our BD representative is responsive, and they provide...
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Operations
BD offers on-site training and assistance over the phone. We will routinely set up calls and go over...
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Loyalty, Product
We are considering getting the updated version of the Alaris Pre and Post Remediation pumps or going...
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Product
With the Alaris Pre and Post Remediation pump, there might be one set of units that is not in the...
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Product
We are not successful yet with integration with the Alaris Pre and Post Remediation pumps, but we...
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Product
I like the Alaris Pre and Post Remediation pump’s editor software better than any other pump...
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Relationship
When I have to send clinical questions, the folks at BD are very responsive. We also have a...
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Product
With the Alaris Pre and Post Remediation pump, we haven't done the remediation yet. In the past, the...
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Relationship
The lack of support and vendor engagement knocks the vendor's score down for me. BD did a very poor...
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Operations
We have been without a representative for a long time, so there has been no offer to come in and...
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Product, Value
This solution has been a good investment, and the pumps have been good for us. In reality, the end...
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Loyalty, Value
BD supports interoperability with our EHR, but the version that we have right now is not compatible,...
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Loyalty, Relationship
We are extremely dissatisfied with BD's lack of response to us. It is kind of a slap in the face. We...
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Relationship, Product
This solution is not the greatest technology on the market. BD’s reports are somewhat hard to read...
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Culture, Loyalty, Value
Obviously, we have to pay for BD’s disposables, like their tubing, but every little upgrade that we...
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Culture, Relationship
BD does not keep their promises. The recall issue that they had several years ago took forever and a...
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Loyalty
When BD came in, they weren't the number-one group that was selected. The decision was made behind...
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Operations
I don't think BD's quality is very good. The training is horrible. We basically did the training...
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Culture, Value
I think BD's charges are outrageous. We are billed for every little thing that happens. They have...
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Relationship
I don't think BD keeps their promises all the time. They try, but they don’t always deliver. It also...
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Operations, Product
I would recommend BD. There is no perfect pump out there, and the assertion that there is a perfect...
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Loyalty, Product
We are not integrated with the Alaris pump yet, but it is supported. That is a choice that we make,...
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Culture, Value
BD’s pricing is fair. It is not super great but not super bad. We paid them money, and we got stuff....
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Loyalty, Product
Some folks think we should stay with the current pump platform for a variety of reasons, and some...
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Loyalty
There are reasons why we chose the Alaris pump, and some of those reasons haven’t changed when we...
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Product
The alerts that are presented to end users are not phrased well for users to understand how to...
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Loyalty
We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...
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Operations
We really haven't had any issues with the product. When the vendor did the training, I remember them...
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Product
We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...
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Relationship, Operations
The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...
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Relationship, Product
I would like to see BD work on accomplishing some things with automation without so many clicks. A...
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Relationship
There is always an opportunity to continue to better meet the needs of end users. We have seen...
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Product
In general, I’m satisfied with the quality of the hardware and software in terms of achieving the...
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Operations
With recent upgrades, the training has involved a train-the-trainer method. There have been...
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