Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
Filtered view: (EHR-Integrated)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Value
My remediation experience with BD felt like pulling teeth. They should have learned from other...
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Product
BD did a full fleet replacement during remediation because of the age of our pumps, and that...
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Relationship, Product
The PCAs have not been approved to integrate, and it would be helpful if BD got that clearance. When...
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Relationship
We do a quarterly patching with the support team, and there have been times when the team members...
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Product
The reporting could be a little better, although we don't have BD's newest tool because we chose not...
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Loyalty, Operations, Product
I don't know a ton about the other competitors, but I think BD has the best product. I think the...
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Operations
We went through an upgrade last year, and there were delays. Some of the delays were a bit out of...
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Product
BD has had a lot of recalls in the last couple of years. The pumps are problematic when we have...
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Operations, Product
We don't have a lot of pump errors. Especially right now, we have a lot of new nurses, and even...
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Operations
BD did a pretty good job with training. We upgraded our fleet a few years ago, and the support we...
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Loyalty
We were planning on sunsetting the pumps. We are on a journey. A long time ago, some vendors had a...
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Product, Value
The system promotes patient safety, and that is what we are all about. The system is fine for what...
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Product
The system is working pretty well. The quality has been very good. Our nurses have loved the Alaris...
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Loyalty, Product
We are still always trying to improve with patient safety features. That is why we are hoping to get...
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Product
We haven't had any problems. I'm not even sure whether the pumps are under warranty.
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Relationship
I haven't dealt with BD directly, but they are fairly proactive. I haven’t had any contact with...
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Value
We aren't too sure of anything right now. The funding for everything has been cut. Our budget is...
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Product
Most things with the Alaris pumps are pretty straightforward, but there are some workflows that we...
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Operations
BD does a good job with upgrades. They bring a team in, and they do a lot of good work. Things are...
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Loyalty, Product
I don't see a lot of new technology coming out of BD. I see just some fixes of the old technology.
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Operations
BD’s initial training is really good, but then we have to try to maintain that over time with new...
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Culture, Relationship
I'm not sure BD was completely up front with all their customers a few years ago with all that was...
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Relationship
BD has been a good partner. They aren't perfect by any means, but they are decent. I have never had...
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Product
There are some other up-and-coming products out there, similar to the Alaris pumps, but we don't...
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Product
The screen on the Alaris pumps is much larger than the screen on a lot of BD's competitors' pumps....
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Loyalty, Product
The only thing that we are waiting for on the Alaris pumps is for the PCA module to have...
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Loyalty
BD had the most expensive pumps in our vendor evaluation, but people get what they pay for. We...
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Product
BD offers the LVP, the syringe pump, and the PCA equipment all in a cohesive package. There are...
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Product
Trying to interpret our interoperability data retrospectively is quite complex, so there are a lot...
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Loyalty
BD’s sets have not been as challenging as some other vendors' sets. Other vendors have complex set...
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Culture
There are no more generations of the pumps that we are currently using being produced because those...
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Relationship
BD has been consistent, but we had something that was very challenging because of the recall and the...
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Relationship, Product
We have a long-standing relationship with the Alaris pumps. When I took over the pumps, I had little...
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Product, Value
The reporting capabilities need refinement. I would like more analytical reporting. With BD's...
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Value
One part of BD’s remediation efforts was that they were offering a very generous discount on...
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Relationship
I have always liked BD’s services. Their technical services during the upgrades are almost...
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Relationship
A lot of the time, BD will reach out to us before we reach out to them or will tell us there is an...
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Loyalty
We are looking into different pumps, but we are still in the discovery phase. At the moment, we are...
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Loyalty, Product
All the modules currently don't have interoperability. Currently, the PCA module is not...
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Culture, Relationship
BD does not keep their promises. The recall issue that they had several years ago took forever and a...
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Loyalty
When BD came in, they weren't the number-one group that was selected. The decision was made behind...
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Operations
I don't think BD's quality is very good. The training is horrible. We basically did the training...
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Culture, Value
I think BD's charges are outrageous. We are billed for every little thing that happens. They have...
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