Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Operations
I probably would not buy the Alaris pumps again, but others really like them. We dealt with a...
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Loyalty
I don't know about BD’s operating standard practices, but sometimes they are not ethical. We were...
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Relationship
The support for the Alaris really depends on whether an issue is on the device side or whether it is...
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Relationship, Operations
BD has consistent rollouts with their updates. They are responsive with recalls that impact us. We...
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Loyalty
I don't see us migrating away from BD. They are our preferred vendor, and a lot of our EHR build is...
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Relationship, Operations
For remediation tied to an upgrade like this, BD provides dedicated training and support. They...
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Relationship
BD does have a technical support line with separate clinical and technical paths, but I typically...
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Product
I do wish BD offered an epidural module for the Alaris Pre-Remediation pumps so that everything...
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Product
There are a few minor drawbacks with the Alaris Pre-Remediation smart pumps. The bolus settings...
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Product
I’m not sure how much more innovation is possible with pumps. With the recent upgrade to the Alaris...
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Operations, Value
My remediation experience with BD felt like pulling teeth. They should have learned from other...
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Product
BD did a full fleet replacement during remediation because of the age of our pumps, and that...
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Operations
BD is very good at following through with us on vendor training. As far as clinical nursing goes,...
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Product
There is only one thing on the Alaris Pre-Remediation pump to improve. It is in the software. I...
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Product
BD has moved to a lot of repair kits, so if there is one piece on the door latch that needs...
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Product
I think the Alaris Pre-Remediation pump is reliable. It is fairly user-friendly. The software for...
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Product
I would really like the Alaris Pre-Remediation pump to be able to offer better flow accuracy,...
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Relationship, Operations
I have had great experiences interacting with the representatives from BD. Their technical support...
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Product
Having to power down the pump to change a profile is less than desirable. These pumps have certainly...
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Product
The Alaris has been great to work with. We have had no problems, and it has resulted in great...
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Relationship, Product
The PCAs have not been approved to integrate, and it would be helpful if BD got that clearance. When...
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Relationship
We do a quarterly patching with the support team, and there have been times when the team members...
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Product
The reporting could be a little better, although we don't have BD's newest tool because we chose not...
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Loyalty, Operations, Product
I don't know a ton about the other competitors, but I think BD has the best product. I think the...
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Operations
We went through an upgrade last year, and there were delays. Some of the delays were a bit out of...
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Loyalty
One thing that we are dissatisfied with is that for some reason, BD has chosen not to implement the...
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Product
We wanted to integrate the pumps a long time ago, but BD couldn't do that because of FDA mandates....
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Loyalty, Product
We recently went through an RFP process, and BD was selected as our vendor again. However, in the...
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Product
In some cases, BD doesn't keep their promises. We weren't happy with the number of recalls, the...
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Operations
BD is committed to having the right people for our training. Based on what we use the Alaris...
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Value
BD has add-ons that I don't typically agree with in terms of charges, and the Alaris Pre-Remediation...
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Loyalty, Product
The Alaris product is behind with the hardware in some ways, but the functionality is pretty solid....
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Relationship
The support on the Alaris side has been exceptional. If we have a question, we reach out, and we get...
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Product
BD has had a lot of recalls in the last couple of years. The pumps are problematic when we have...
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Operations, Product
We don't have a lot of pump errors. Especially right now, we have a lot of new nurses, and even...
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Operations
BD did a pretty good job with training. We upgraded our fleet a few years ago, and the support we...
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Loyalty
We were planning on sunsetting the pumps. We are on a journey. A long time ago, some vendors had a...
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Loyalty, Product
The Alaris Pre-Remediation pump has been okay. We have run into some hiccups with the equipment. The...
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Product
It would be nice to have some software updates to increase some of the alerting capabilities in the...
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Relationship
The team that we worked with for the remediation process didn’t work out or follow through on some...
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Product, Value
The system promotes patient safety, and that is what we are all about. The system is fine for what...
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Product
The system is working pretty well. The quality has been very good. Our nurses have loved the Alaris...
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Loyalty, Product
We are still always trying to improve with patient safety features. That is why we are hoping to get...
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Product
We haven't had any problems. I'm not even sure whether the pumps are under warranty.
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Relationship
I haven't dealt with BD directly, but they are fairly proactive. I haven’t had any contact with...
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Value
We aren't too sure of anything right now. The funding for everything has been cut. Our budget is...
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Loyalty, Product
When we update our pump fleet, we will be staying with BD. We have had a lot of technological...
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Product
Our health technology maintenance department sometimes feels unsupported from an equipment...
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Relationship
BD does not keep their promises, but some things are beyond any pump vendor's control. The FDA is...
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Product
The programming of the Alaris Pre and Post Remediation pump is quite simple, and people have a good...
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Product
We need more understandable messaging for users of the pumps. When nurses get guardrail messages...
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Relationship
BD wants to be involved, but we are slow to engage. If we renew with BD, we need to have a different...
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Commentary Summary
Comment Type Breakout