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Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

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User Commentary

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Director

The pumps have all the safety features that I would be looking for. The fact that the system is one...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

BD got me the drug library software before we even had the contract signed, and that was really...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

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Director

We have randomly gotten hit with invoices for further implementations with BD, and those costs have...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

I really like the reports that we get. When smart pump programming is working and the nurses are...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We have run into a few problems with large-volume controlled substances in terms of keeping them...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

It is really hard to find BD’s representatives. They change like the wind. With ongoing training,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

It took BD so long to react to the issues they were having with their pumps. They had some major...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We are looking to integrate the pumps into our EMR. So at the end of the day, the final decision...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

BD has such a market share. The end users really love the Alaris pumps. They're easily implemented....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The fact that the pump excludes the PCA channel from integration is probably my biggest complaint,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

BD can come on-site and do education with our nurses. They're available through email and have a...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I probably would not buy the Alaris pumps again, but others really like them. We dealt with a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I don't know about BD’s operating standard practices, but sometimes they are not ethical. We were...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The support for the Alaris really depends on whether an issue is on the device side or whether it is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

BD has consistent rollouts with their updates. They are responsive with recalls that impact us. We...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

I don't see us migrating away from BD. They are our preferred vendor, and a lot of our EHR build is...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

For remediation tied to an upgrade like this, BD provides dedicated training and support. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

BD does have a technical support line with separate clinical and technical paths, but I typically...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I do wish BD offered an epidural module for the Alaris Pre-Remediation pumps so that everything...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are a few minor drawbacks with the Alaris Pre-Remediation smart pumps. The bolus settings...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I’m not sure how much more innovation is possible with pumps. With the recent upgrade to the Alaris...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

My remediation experience with BD felt like pulling teeth. They should have learned from other...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Manager

BD did a full fleet replacement during remediation because of the age of our pumps, and that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

BD is very good at following through with us on vendor training. As far as clinical nursing goes,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Nurse

There is only one thing on the Alaris Pre-Remediation pump to improve. It is in the software. I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

BD has moved to a lot of repair kits, so if there is one piece on the door latch that needs...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

I think the Alaris Pre-Remediation pump is reliable. It is fairly user-friendly. The software for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

I would really like the Alaris Pre-Remediation pump to be able to offer better flow accuracy,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have had great experiences interacting with the representatives from BD. Their technical support...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Having to power down the pump to change a profile is less than desirable. These pumps have certainly...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The Alaris has been great to work with. We have had no problems, and it has resulted in great...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The PCAs have not been approved to integrate, and it would be helpful if BD got that clearance. When...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We do a quarterly patching with the support team, and there have been times when the team members...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The reporting could be a little better, although we don't have BD's newest tool because we chose not...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I don't know a ton about the other competitors, but I think BD has the best product. I think the...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

We went through an upgrade last year, and there were delays. Some of the delays were a bit out of...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

One thing that we are dissatisfied with is that for some reason, BD has chosen not to implement the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We wanted to integrate the pumps a long time ago, but BD couldn't do that because of FDA mandates....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We recently went through an RFP process, and BD was selected as our vendor again. However, in the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

In some cases, BD doesn't keep their promises. We weren't happy with the number of recalls, the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

BD is committed to having the right people for our training. Based on what we use the Alaris...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

BD has add-ons that I don't typically agree with in terms of charges, and the Alaris Pre-Remediation...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The Alaris product is behind with the hardware in some ways, but the functionality is pretty solid....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The support on the Alaris side has been exceptional. If we have a question, we reach out, and we get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

BD has had a lot of recalls in the last couple of years. The pumps are problematic when we have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We don't have a lot of pump errors. Especially right now, we have a lot of new nurses, and even...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

BD did a pretty good job with training. We upgraded our fleet a few years ago, and the support we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We were planning on sunsetting the pumps. We are on a journey. A long time ago, some vendors had a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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