Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
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Jackson Tate
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User Commentary

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Director

Operations

I probably would not buy the Alaris pumps again, but others really like them. We dealt with a...

Feb 2026
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Director

Loyalty

I don't know about BD’s operating standard practices, but sometimes they are not ethical. We were...

Feb 2026
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Analyst/Coordinator

Relationship

The support for the Alaris really depends on whether an issue is on the device side or whether it is...

Feb 2026
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Analyst/Coordinator

Relationship, Operations

BD has consistent rollouts with their updates. They are responsive with recalls that impact us. We...

Feb 2026
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Analyst/Coordinator

Loyalty

I don't see us migrating away from BD. They are our preferred vendor, and a lot of our EHR build is...

Feb 2026
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Manager

Relationship, Operations

For remediation tied to an upgrade like this, BD provides dedicated training and support. They...

Jan 2026
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Manager

Relationship

BD does have a technical support line with separate clinical and technical paths, but I typically...

Jan 2026
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Manager

Product

I do wish BD offered an epidural module for the Alaris Pre-Remediation pumps so that everything...

Jan 2026
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Manager

Product

There are a few minor drawbacks with the Alaris Pre-Remediation smart pumps. The bolus settings...

Jan 2026
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Manager

Product

I’m not sure how much more innovation is possible with pumps. With the recent upgrade to the Alaris...

Jan 2026
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Manager

Operations, Value

My remediation experience with BD felt like pulling teeth. They should have learned from other...

Dec 2025
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Manager

Product

BD did a full fleet replacement during remediation because of the age of our pumps, and that...

Dec 2025
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Nurse

Operations

BD is very good at following through with us on vendor training. As far as clinical nursing goes,...

Nov 2025
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Nurse

Product

There is only one thing on the Alaris Pre-Remediation pump to improve. It is in the software. I...

Nov 2025
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Nurse

Product

BD has moved to a lot of repair kits, so if there is one piece on the door latch that needs...

Nov 2025
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Nurse

Product

I think the Alaris Pre-Remediation pump is reliable. It is fairly user-friendly. The software for...

Nov 2025
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Nurse

Product

I would really like the Alaris Pre-Remediation pump to be able to offer better flow accuracy,...

Nov 2025
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Manager

Relationship, Operations

I have had great experiences interacting with the representatives from BD. Their technical support...

Sep 2025
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Manager

Product

Having to power down the pump to change a profile is less than desirable. These pumps have certainly...

Sep 2025
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Manager

Product

The Alaris has been great to work with. We have had no problems, and it has resulted in great...

Sep 2025
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Analyst/Coordinator

Relationship, Product

The PCAs have not been approved to integrate, and it would be helpful if BD got that clearance. When...

Sep 2025
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Analyst/Coordinator

Relationship

We do a quarterly patching with the support team, and there have been times when the team members...

Sep 2025
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Analyst/Coordinator

Product

The reporting could be a little better, although we don't have BD's newest tool because we chose not...

Sep 2025
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Analyst/Coordinator

Loyalty, Operations, Product

I don't know a ton about the other competitors, but I think BD has the best product. I think the...

Sep 2025
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Analyst/Coordinator

Operations

We went through an upgrade last year, and there were delays. Some of the delays were a bit out of...

Sep 2025
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Director

Loyalty

One thing that we are dissatisfied with is that for some reason, BD has chosen not to implement the...

Sep 2025
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Director

Product

We wanted to integrate the pumps a long time ago, but BD couldn't do that because of FDA mandates....

Sep 2025
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Director

Loyalty, Product

We recently went through an RFP process, and BD was selected as our vendor again. However, in the...

Sep 2025
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Director

Product

In some cases, BD doesn't keep their promises. We weren't happy with the number of recalls, the...

Sep 2025
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Director

Operations

BD is committed to having the right people for our training. Based on what we use the Alaris...

Sep 2025
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Director

Value

BD has add-ons that I don't typically agree with in terms of charges, and the Alaris Pre-Remediation...

Sep 2025
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Manager

Loyalty, Product

The Alaris product is behind with the hardware in some ways, but the functionality is pretty solid....

Aug 2025
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Manager

Relationship

The support on the Alaris side has been exceptional. If we have a question, we reach out, and we get...

Aug 2025
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Director

Product

BD has had a lot of recalls in the last couple of years. The pumps are problematic when we have...

Aug 2025
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Director

Operations, Product

We don't have a lot of pump errors. Especially right now, we have a lot of new nurses, and even...

Aug 2025
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Director

Operations

BD did a pretty good job with training. We upgraded our fleet a few years ago, and the support we...

Aug 2025
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Director

Loyalty

We were planning on sunsetting the pumps. We are on a journey. A long time ago, some vendors had a...

Aug 2025
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Analyst/Coordinator

Loyalty, Product

The Alaris Pre-Remediation pump has been okay. We have run into some hiccups with the equipment. The...

Aug 2025
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Analyst/Coordinator

Product

It would be nice to have some software updates to increase some of the alerting capabilities in the...

Aug 2025
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Analyst/Coordinator

Relationship

The team that we worked with for the remediation process didn’t work out or follow through on some...

Aug 2025
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VP/Other Executive

Product, Value

The system promotes patient safety, and that is what we are all about. The system is fine for what...

Jul 2025
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VP/Other Executive

Product

The system is working pretty well. The quality has been very good. Our nurses have loved the Alaris...

Jul 2025
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VP/Other Executive

Loyalty, Product

We are still always trying to improve with patient safety features. That is why we are hoping to get...

Jul 2025
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VP/Other Executive

Product

We haven't had any problems. I'm not even sure whether the pumps are under warranty.

Jul 2025
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VP/Other Executive

Relationship

I haven't dealt with BD directly, but they are fairly proactive. I haven’t had any contact with...

Jul 2025
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VP/Other Executive

Value

We aren't too sure of anything right now. The funding for everything has been cut. Our budget is...

Jul 2025
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Director

Loyalty, Product

When we update our pump fleet, we will be staying with BD. We have had a lot of technological...

Jun 2025
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Director

Product

Our health technology maintenance department sometimes feels unsupported from an equipment...

Jun 2025
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Director

Relationship

BD does not keep their promises, but some things are beyond any pump vendor's control. The FDA is...

Jun 2025
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Director

Product

The programming of the Alaris Pre and Post Remediation pump is quite simple, and people have a good...

Jun 2025
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Director

Product

We need more understandable messaging for users of the pumps. When nurses get guardrail messages...

Jun 2025
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Director

Relationship

BD wants to be involved, but we are slow to engage. If we renew with BD, we need to have a different...

Jun 2025
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