Bookmark

Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
Filtered view: All

Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

Director

Pump-EHR interoperability is an add-on for BD. In this day and age, it just should be part of the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

The pump library management with the BD product requires a full reboot of the pump itself. That...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Numerous BD hardware recalls have prevented us from moving forward with innovation. The number-one...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

There were some concerns from our IT team about the cybersecurity infrastructure that was in place...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

BD hasn’t kept all their promises because we've had some surprising contract changes with regard to...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

 or  to see details.

Director

When we go through the upgrade process with BD, they're supportive. When we have issues, their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Unfortunately, we've seen a lot of recalls with BD's hardware. The recalls are complex and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

The pumps have all the safety features that I would be looking for. The fact that the system is one...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

BD got me the drug library software before we even had the contract signed, and that was really...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We have randomly gotten hit with invoices for further implementations with BD, and those costs have...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Director

I really like the reports that we get. When smart pump programming is working and the nurses are...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

We have run into a few problems with large-volume controlled substances in terms of keeping them...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

It is really hard to find BD’s representatives. They change like the wind. With ongoing training,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

It took BD so long to react to the issues they were having with their pumps. They had some major...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

We are looking to integrate the pumps into our EMR. So at the end of the day, the final decision...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

BD has such a market share. The end users really love the Alaris pumps. They're easily implemented....

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

The fact that the pump excludes the PCA channel from integration is probably my biggest complaint,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

BD can come on-site and do education with our nurses. They're available through email and have a...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

I probably would not buy the Alaris pumps again, but others really like them. We dealt with a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

I don't know about BD’s operating standard practices, but sometimes they are not ethical. We were...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The support for the Alaris really depends on whether an issue is on the device side or whether it is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

BD has consistent rollouts with their updates. They are responsive with recalls that impact us. We...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I don't see us migrating away from BD. They are our preferred vendor, and a lot of our EHR build is...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

For remediation tied to an upgrade like this, BD provides dedicated training and support. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

BD does have a technical support line with separate clinical and technical paths, but I typically...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

I do wish BD offered an epidural module for the Alaris Pre-Remediation pumps so that everything...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

There are a few minor drawbacks with the Alaris Pre-Remediation smart pumps. The bolus settings...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

I’m not sure how much more innovation is possible with pumps. With the recent upgrade to the Alaris...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

My remediation experience with BD felt like pulling teeth. They should have learned from other...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Manager

BD did a full fleet replacement during remediation because of the age of our pumps, and that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Nurse

BD is very good at following through with us on vendor training. As far as clinical nursing goes,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Nurse

There is only one thing on the Alaris Pre-Remediation pump to improve. It is in the software. I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Nurse

BD has moved to a lot of repair kits, so if there is one piece on the door latch that needs...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Nurse

I think the Alaris Pre-Remediation pump is reliable. It is fairly user-friendly. The software for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Nurse

I would really like the Alaris Pre-Remediation pump to be able to offer better flow accuracy,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

I have had great experiences interacting with the representatives from BD. Their technical support...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Having to power down the pump to change a profile is less than desirable. These pumps have certainly...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The Alaris has been great to work with. We have had no problems, and it has resulted in great...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The PCAs have not been approved to integrate, and it would be helpful if BD got that clearance. When...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We do a quarterly patching with the support team, and there have been times when the team members...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The reporting could be a little better, although we don't have BD's newest tool because we chose not...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I don't know a ton about the other competitors, but I think BD has the best product. I think the...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We went through an upgrade last year, and there were delays. Some of the delays were a bit out of...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

One thing that we are dissatisfied with is that for some reason, BD has chosen not to implement the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

We wanted to integrate the pumps a long time ago, but BD couldn't do that because of FDA mandates....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We recently went through an RFP process, and BD was selected as our vendor again. However, in the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

In some cases, BD doesn't keep their promises. We weren't happy with the number of recalls, the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

BD is committed to having the right people for our training. Based on what we use the Alaris...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

BD has add-ons that I don't typically agree with in terms of charges, and the Alaris Pre-Remediation...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.