Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Value
My remediation experience with BD felt like pulling teeth. They should have learned from other...
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Product
BD did a full fleet replacement during remediation because of the age of our pumps, and that...
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Operations
BD is very good at following through with us on vendor training. As far as clinical nursing goes,...
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Product
There is only one thing on the Alaris Pre-Remediation pump to improve. It is in the software. I...
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Product
BD has moved to a lot of repair kits, so if there is one piece on the door latch that needs...
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Product
I think the Alaris Pre-Remediation pump is reliable. It is fairly user-friendly. The software for...
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Product
I would really like the Alaris Pre-Remediation pump to be able to offer better flow accuracy,...
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Relationship, Product
The main things I like about the Alaris Pre-Remediation pumps are the modular approach, the way we...
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Relationship
We are just going through the upgrade right now, but BD has been very helpful. BD actually does a...
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Operations
BD’s ongoing training looks different than their initial training. We had initial training several...
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Culture, Value
BD has worked well with us throughout the contract process. As far as I can tell, we are getting the...
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Loyalty, Product
With the new iteration of the Alaris Pre-Remediation pump, it is going to do a lot better. One of...
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Loyalty, Product
In the past, the Alaris Pre-Remediation pumps worked better with our old EHR. We just barely moved...
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Product
The Alaris Pre-Remediation could be easier to use. Things haven't always been easy with the software...
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Loyalty
We stayed with BD because the remediation was done, and we had a good interface capability with our...
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Relationship, Operations
BD could have a little better communication for the upgrades of the Alaris Pre-Remediation.
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Relationship, Operations
I have had great experiences interacting with the representatives from BD. Their technical support...
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Product
Having to power down the pump to change a profile is less than desirable. These pumps have certainly...
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Product
The Alaris has been great to work with. We have had no problems, and it has resulted in great...
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Relationship, Product
The PCAs have not been approved to integrate, and it would be helpful if BD got that clearance. When...
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Relationship
We do a quarterly patching with the support team, and there have been times when the team members...
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Product
The reporting could be a little better, although we don't have BD's newest tool because we chose not...
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Loyalty, Operations, Product
I don't know a ton about the other competitors, but I think BD has the best product. I think the...
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Operations
We went through an upgrade last year, and there were delays. Some of the delays were a bit out of...
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Loyalty
One thing that we are dissatisfied with is that for some reason, BD has chosen not to implement the...
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Product
We wanted to integrate the pumps a long time ago, but BD couldn't do that because of FDA mandates....
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Loyalty, Product
We recently went through an RFP process, and BD was selected as our vendor again. However, in the...
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Product
In some cases, BD doesn't keep their promises. We weren't happy with the number of recalls, the...
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Operations
BD is committed to having the right people for our training. Based on what we use the Alaris...
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Value
BD has add-ons that I don't typically agree with in terms of charges, and the Alaris Pre-Remediation...
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Relationship, Product
I have concerns about a new alert that BD implemented. It doesn't seem like they are going to...
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Loyalty, Product
We recently updated our BD pumps, and they are what we will stay on because of the EHR integration...
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Operations
I have access to the BD library learning resources, but that is not something we provide to all...
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Product
With the Alaris Pre-Remediation pumps, the biggest issue with medication administration in a...
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Relationship, Operations
BD has been helpful. We have had a representative from BD come out and speak with our nurses and...
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Loyalty
The reason the Alaris Pre-Remediation pumps aren't getting a perfect score for functionality is that...
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Loyalty, Product
I really haven’t utilized other pump systems, but the Alaris Pre-Remediation pumps have worked well...
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Loyalty, Product
The Alaris product is behind with the hardware in some ways, but the functionality is pretty solid....
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Relationship
The support on the Alaris side has been exceptional. If we have a question, we reach out, and we get...
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Product
BD has had a lot of recalls in the last couple of years. The pumps are problematic when we have...
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Operations, Product
We don't have a lot of pump errors. Especially right now, we have a lot of new nurses, and even...
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Operations
BD did a pretty good job with training. We upgraded our fleet a few years ago, and the support we...
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Loyalty
We were planning on sunsetting the pumps. We are on a journey. A long time ago, some vendors had a...
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Loyalty, Product
The Alaris Pre-Remediation pump has been okay. We have run into some hiccups with the equipment. The...
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Product
It would be nice to have some software updates to increase some of the alerting capabilities in the...
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Relationship
The team that we worked with for the remediation process didn’t work out or follow through on some...
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Product, Value
The system promotes patient safety, and that is what we are all about. The system is fine for what...
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Product
The system is working pretty well. The quality has been very good. Our nurses have loved the Alaris...
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Loyalty, Product
We are still always trying to improve with patient safety features. That is why we are hoping to get...
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Product
We haven't had any problems. I'm not even sure whether the pumps are under warranty.
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Relationship
I haven't dealt with BD directly, but they are fairly proactive. I haven’t had any contact with...
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Value
We aren't too sure of anything right now. The funding for everything has been cut. Our budget is...
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Loyalty, Product
When we update our pump fleet, we will be staying with BD. We have had a lot of technological...
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Product
Our health technology maintenance department sometimes feels unsupported from an equipment...
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Relationship
BD does not keep their promises, but some things are beyond any pump vendor's control. The FDA is...
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Product
The programming of the Alaris Pre and Post Remediation pump is quite simple, and people have a good...
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Product
We need more understandable messaging for users of the pumps. When nurses get guardrail messages...
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Relationship
BD wants to be involved, but we are slow to engage. If we renew with BD, we need to have a different...
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Relationship
BD’s service and availability are very good. Our BD representative is responsive, and they provide...
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Operations
BD offers on-site training and assistance over the phone. We will routinely set up calls and go over...
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Loyalty, Product
We are considering getting the updated version of the Alaris Pre and Post Remediation pumps or going...
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Product
With the Alaris Pre and Post Remediation pump, there might be one set of units that is not in the...
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Product
We are not successful yet with integration with the Alaris Pre and Post Remediation pumps, but we...
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Product
I like the Alaris Pre and Post Remediation pump’s editor software better than any other pump...
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Relationship
When I have to send clinical questions, the folks at BD are very responsive. We also have a...
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Product
With the Alaris Pre and Post Remediation pump, we haven't done the remediation yet. In the past, the...
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Product
Most things with the Alaris pumps are pretty straightforward, but there are some workflows that we...
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Operations
BD does a good job with upgrades. They bring a team in, and they do a lot of good work. Things are...
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Loyalty, Product
I don't see a lot of new technology coming out of BD. I see just some fixes of the old technology.
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Operations
BD’s initial training is really good, but then we have to try to maintain that over time with new...
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Culture, Relationship
I'm not sure BD was completely up front with all their customers a few years ago with all that was...
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Relationship
BD has been a good partner. They aren't perfect by any means, but they are decent. I have never had...
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Product
There are some other up-and-coming products out there, similar to the Alaris pumps, but we don't...
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Product
The screen on the Alaris pumps is much larger than the screen on a lot of BD's competitors' pumps....
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Loyalty, Product
The only thing that we are waiting for on the Alaris pumps is for the PCA module to have...
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Loyalty
BD had the most expensive pumps in our vendor evaluation, but people get what they pay for. We...
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Product
BD offers the LVP, the syringe pump, and the PCA equipment all in a cohesive package. There are...
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Product
Trying to interpret our interoperability data retrospectively is quite complex, so there are a lot...
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Loyalty
BD’s sets have not been as challenging as some other vendors' sets. Other vendors have complex set...
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Culture
There are no more generations of the pumps that we are currently using being produced because those...
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Relationship
BD has been consistent, but we had something that was very challenging because of the recall and the...
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Relationship
The lack of support and vendor engagement knocks the vendor's score down for me. BD did a very poor...
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Operations
We have been without a representative for a long time, so there has been no offer to come in and...
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Product, Value
This solution has been a good investment, and the pumps have been good for us. In reality, the end...
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Loyalty, Value
BD supports interoperability with our EHR, but the version that we have right now is not compatible,...
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Loyalty, Relationship
We are extremely dissatisfied with BD's lack of response to us. It is kind of a slap in the face. We...
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Relationship, Product
This solution is not the greatest technology on the market. BD’s reports are somewhat hard to read...
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Culture, Loyalty, Value
Obviously, we have to pay for BD’s disposables, like their tubing, but every little upgrade that we...
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Relationship, Product
We have a long-standing relationship with the Alaris pumps. When I took over the pumps, I had little...
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Product, Value
The reporting capabilities need refinement. I would like more analytical reporting. With BD's...
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Value
One part of BD’s remediation efforts was that they were offering a very generous discount on...
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Relationship
I have always liked BD’s services. Their technical services during the upgrades are almost...
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Relationship
A lot of the time, BD will reach out to us before we reach out to them or will tell us there is an...
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Loyalty
We are looking into different pumps, but we are still in the discovery phase. At the moment, we are...
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Loyalty, Product
All the modules currently don't have interoperability. Currently, the PCA module is not...
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Culture, Relationship
BD does not keep their promises. The recall issue that they had several years ago took forever and a...
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Loyalty
When BD came in, they weren't the number-one group that was selected. The decision was made behind...
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Operations
I don't think BD's quality is very good. The training is horrible. We basically did the training...
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Culture, Value
I think BD's charges are outrageous. We are billed for every little thing that happens. They have...
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Culture, Product
The Alaris pump works as promoted except for one thing, and it is significant. We can load drug...
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Value
We have software licensing, manager fees, connectivity services, equipment licenses and services,...
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Operations, Product
There was a time when we went through several upgrades in a row for the Alaris pumps, and every pump...
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Product
The Alaris pumps actually have a good ease of use. The tutorial and all that stuff on board are...
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Relationship
BD does an exceptional job and is good to work with. We have a great relationship with the people we...
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Product
There are a couple of downsides to the Alaris pump. One is its size; it is too big. In a transport...
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Value
It is disappointing that BD charges for a lot of data analytics. Unfortunately, they show us a shiny...
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Loyalty, Product
Some areas for improvement with BD are when we are undergoing interoperability or some sort of...
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Relationship, Product
BD needs a capsule for MRIs. They have one, but they just haven't sought FDA approval for it. That...
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Relationship
Some highlights with BD have been working one-on-one when we have had questions or needed to...
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Relationship, Operations
During our interoperability transition, BD provided us with context about other institutions that...
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Relationship
I don't think BD keeps their promises all the time. They try, but they don’t always deliver. It also...
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Operations, Product
I would recommend BD. There is no perfect pump out there, and the assertion that there is a perfect...
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Loyalty, Product
We are not integrated with the Alaris pump yet, but it is supported. That is a choice that we make,...
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Culture, Value
BD’s pricing is fair. It is not super great but not super bad. We paid them money, and we got stuff....
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Loyalty, Product
Some folks think we should stay with the current pump platform for a variety of reasons, and some...
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Loyalty
There are reasons why we chose the Alaris pump, and some of those reasons haven’t changed when we...
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Product
The alerts that are presented to end users are not phrased well for users to understand how to...
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Loyalty
We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...
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Operations
We really haven't had any issues with the product. When the vendor did the training, I remember them...
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Product
We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...
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Relationship, Operations
The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...
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Relationship, Product
I would like to see BD work on accomplishing some things with automation without so many clicks. A...
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Relationship
There is always an opportunity to continue to better meet the needs of end users. We have seen...
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Product
In general, I’m satisfied with the quality of the hardware and software in terms of achieving the...
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Operations
With recent upgrades, the training has involved a train-the-trainer method. There have been...
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Relationship
We are pleased with the level of support, education, and outreach from BD.
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