BD HealthSight Diversion Management Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
BD does a really great job with their support. They have been more than willing to try to partner...
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Loyalty, Product
BD is certainly improving, but I would not say that they are keeping up with the market when it...
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Relationship, Product
When we have had new technologies, BD has been willing to work with us to integrate them, but there...
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Product
BD HealthSight Diversion Management has some severe limitations. One thing that we really struggle...
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Product
We really want whatever diversion solution we are using to highlight diverters and bring them to our...
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Culture, Relationship
BD does not necessarily break promises, but the timelines are always a bit questionable as to when...
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Product
The people at BD have made themselves very available, and for the most part, BD HealthSight...
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Product
This product was bundled with our current BD contracts. That was nice. There are growing pains with...
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Product
With BD HealthSight Diversion Management, we have seen the identification of bad practices and areas...
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Product
With BD HealthSight Diversion Management, we are better at finding discrepancies and sending those...
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Product
There are certain functionalities we wish we had in BD HealthSight Diversion Management. We will put...
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Relationship, Product
I would like BD HealthSight Diversion Management to communicate more directly with people. If I give...
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Operations, Product
I would like BD HealthSight Diversion Management to have more connectivity between different sites....
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Product, Value
We have seen a lot of increased efficiency for our technician who does a lot of our controlled...
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Loyalty, Product
There are some competitors' products on the market that offer a little more robust services and...
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Relationship, Operations
BD has updates in progress, and I would say they do work on the things that they say they are...
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Value
BD charges for some new functionality but not for every little fix, bit, and piece of service.
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Product
The software can't reconcile different medicinal package sizes, and we get a lot of false positives...
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Product
The product doesn't integrate with the timekeeping system or anything like that. That integration...
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Product
The product is pretty easy to use on the whole, but that is in part because there is just not a lot...
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Loyalty, Operations, Product
BD has released the periop oversight piece, but we haven't implemented it, in part because there was...
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Relationship, Product
When we have files not transfer over due to a server update or patch, the vendor reaches out to us...
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Relationship
We have an account executive that reaches out, and we have quarterly meetings, which are really...
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Loyalty
I'm glad that we have something because the system does lead to a lot of efficiency for our team....
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Culture, Value
BD’s invoices are difficult to read. I have a monthly service fee for each thing. Some things that I...
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Relationship
I was given some direct contact information for higher-level individuals early on. So BD tries to...
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Culture, Relationship
BD has never promised me something that I haven't gotten. I had a recent concern, and we couldn't...
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Product
BD HealthSight Diversion Management has been able to allow us to look back and see if there is...
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Product
The number-one area BD could focus on to help our organization would be the interoperability with...
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Loyalty
I inherited BD HealthSight Diversion Management, and I didn't have the opportunity to look at a lot...
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Product
BD Healthsight Diversion Management has made it easier, in a way, to find some issues. However, that...
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Product
BD HealthSight Diversion Management allows me to find possible incidents. The incidents are not...
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Relationship, Product
BD HealthSight Diversion Management is very helpful for our diversion program. The only thing I wish...
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Operations
BD is very open with us, and they are always able to help us with training. Before an update is...
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Product
I like the system. It is pretty self-explanatory. It is also cloud based, so all of its upgrades are...
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Product
BD HealthSight Diversion Management isn't a one-stop shop for everything that we do in the drug...
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Relationship
BD updates their work plan, and they take our feedback into consideration. The vendor is good at...
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Value
BD HealthSight Diversion Management's main outcome is that it has really cut down on the time we...
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Loyalty
There are more features coming out for BD HealthSight Diversion Management. I anticipate that we...
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Product
We are still waiting on an information feed from our EMR to the OR documentation side. Our data...
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Product
I would like to be able to manually reconcile unreconciled items in the product’s reconciliation...
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Relationship
BD has so many different titles of people that aren't really that intuitive. The person I worked...
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Relationship, Product
Under the diversion scores, I would like a way to see who is in the peer group. That would allow us...
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Operations
I was satisfied with the training and onboarding I got when I started and was learning the program....
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Product, Value
Our diversion analytics system has increased our identification of diversion and poor practice...
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Relationship
We have a pretty strong relationship with BD. They have a dedicated support team, and that helps. We...
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Culture, Value
BD's model is that they have a separate charge for value additions. It is always a customer's...
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Operations
There is a lot involved with BD's training. Sometimes, there is too much in a training to push out...
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Relationship
The way BD segments controlled substances can be a little confusing. Some parts of their application...
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Product
BD could improve on their anesthesia data capture. It would be very beneficial if BD's product...
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Product
The ability to type notes in each of the profiles in the system is beneficial because we have come...
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Product
One of the things we struggle with is float pool staff. When we have a nurse who goes to different...
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Loyalty, Operations, Product
We think the intent of the BD program is to have nurse managers or other managers be the end users,...
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Relationship, Operations
Where BD is going is great. It is just the timeline that is a little disappointing sometimes. As far...
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Operations, Product, Value
By using BD HealthSight Diversion Management, we have been able to identify poor practices...
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Loyalty, Relationship
The majority of the things that BD has coming down the pike that they are promising will eventually...
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Operations
BD's training is good. Any training that goes beyond point-and-click training and into how the...
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Relationship
We have a consultant from BD who helps oversee the diversion management program. We meet with that...
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Loyalty
I think BD has a vision for BD HealthSight Diversion Management, but they are not quite delivering...
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Relationship, Product
We have had a few positive cases identified through BD HealthSight Diversion Management, and we have...
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Loyalty, Product
BD HealthSight Diversion Management integrates with our EMR, so it can read administration records,...
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Product
I like the fact that BD HealthSight Diversion Management has case assignments in the program and...
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Loyalty
When we were choosing BD HealthSight Diversion Management, we were told that we could integrate it...
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Product
We have a lot of BD products, so it is nice to have our diversion, inventory optimization, and...
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Relationship
It would be good if BD held customer forums for each of their large product categories so that...
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Product, Value
The biggest thing the product has done is opened our eyes to the areas we need to focus on. It...
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Product
There have been some challenges with BD HealthSight Diversion Management in how it highlights or...
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Product
We have not been successful in using BD HealthSight Diversion Management to identify diverters. It...
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Culture, Product
One of the biggest gaps with BD is that they don't really have a flexible solution for smaller...
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Relationship
BD has been fantastic in working with us to improve the product. They will initiate conversations,...
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Loyalty
We would not purchase BD HealthSight Diversion Management again, and until BD starts delivering, we...
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Product
We have a lot of users. We use the product for multiple hospitals in our market. We have identified...
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Relationship, Operations
We have a collaborative relationship with the vendor. We provide feedback on what we think of the...
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Operations
The training was good because a lot of it was self-taught to a point. But the vendor also showed us...
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Culture, Loyalty, Product
The product works as expected. There are no issues there. The product is as the vendor describes it,...
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Loyalty, Product
When I used a different vendor’s product, we were able to build out an application so that if I...
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Relationship
If I have an issue or question, the support people are very quick to respond.
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Relationship
The feedback I have gotten about BD HealthSight Diversion Management is that it is very time...
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Product
I want to be able to default to my facility in the product. And if I need to see other facilities, I...
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Product
The BD platform is very robust. They collect data that attributes points to risk, and based upon...
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Product
BD is making upgrades to the system. I like that, but the vendor is lagging. The solution doesn't...
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Loyalty, Relationship
If I send BD an issue, they will respond pretty quickly and dive into what the issue may be. They...
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Product, Value
There is good data in the system. Before we had the system, we couldn't monitor 100% of our...
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Product
I was shocked by the lack of certain functionalities in the system. For example, when people are...
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Loyalty, Operations, Product
We struggle with some things, specifically diversion management. BD's software has a big learning...
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Product
The pharmacy directors use the reconciliation piece every day. They go through and identify key...
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Product
The downside of using the comment section in the history section is that pharmacy directors can't...
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Product
BD HealthSight Diversion Management has some tricky processes. For instance, one thing that nurses...
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Product, Value
Outcomes from BD HealthSight Diversion Management have been minimal. The tool is nice and helpful....
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Loyalty
I think some other systems have come further along in the market with diversion. We didn’t have...
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Relationship
We have to reach out to BD’s executives to escalate things, but they are responsive when we do that.
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Product
BD HealthSight Diversion Management has given us a tool to see diversion efforts at the system level...
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Operations
BD hasn't had a lot of training on HealthSight Diversion Management over the years. We have had to...
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Operations
We educate our users on the product. We could get BD involved if we wanted because they have...
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Loyalty, Product
In terms of the system's AI capabilities, I see the data becoming more robust as the system matures....
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Loyalty, Product
Things are going great with BD HealthSight Diversion Management. The product is still young, but it...
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Product
We haven’t had any backlog so far. The only barrier is incorporating infusion technology unless we...
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Relationship
We interact with the vendor’s teams on a routine basis. We look at new designs that are being...
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Relationship, Operations, Product
The updates we get are seamless. The vendor sends us updated bulletins, and there is no downtime....
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Relationship, Operations
We have a resource that we meet with routinely or frequently if we need to. We have the meeting on...
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Culture
When they promoted the product, the vendor never claimed the product could do something it couldn't,...
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Product
There are some issues with the way BD does anomaly rankings. We have tried to use them, and...
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Relationship
BD’s customer support has been excellent. I have opened a couple of cases with them, and they are...
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Culture, Value
BD avoids charging for every little thing. Our support contract with them has covered everything,...
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Operations, Product
I really wish the OR module didn't require a big implementation. Interoperability was a big...
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Relationship, Operations
The initial training from BD was very effective, and we have been cruising along ever since. We have...
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Product, Value
The product reconciles a lot of transactions. That was a big thing for us. The reports are working...
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Product
There are some issues with the software that are known by the vendor, and they are working on...
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Product, Value
BD HealthSight Diversion Management is a very click-heavy tool, and we can't save filters. I do a...
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Loyalty, Product
There is still a long way to go, but I think BD is heading in the right direction with their...
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Product
BD needs some better analytic tools and needs to be able to push information to the users.
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Relationship
BD’s support team is not very proactive. We basically have to call the customer support team and...
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Operations
There is no real training for BD HealthSight Diversion Management. BD basically gives us the product...
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Operations, Product
Finding the product and logging in to it can be difficult if we don't have the right access, and the...
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Loyalty, Relationship
Not many people use BD HealthSight Diversion Management, so it will be a disconnected, disparate...
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Loyalty, Product
The product has some areas of opportunity to improve. The main dashboard doesn't hold the parameters...
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Culture, Relationship, Product
The product is pretty slick. The vendor has put out their product suite portfolio, and they have...
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Relationship
BD needs some help in terms of their ongoing phone and web support. We saw a significant degradation...
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Product, Value
The software has made the workload and effort of drug diversion monitoring much more seamless. The...
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Culture, Value
There are fees, and service is delivered through the fees, so the vendor doesn't nickel-and-dime us....
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Operations
The implementation of the product is pretty significant. There is a pretty steep investment of money...
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Operations, Product
The tool has two scopes of use: pharmacy and nursing. On the pharmacy side, we are the owners or...
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Relationship
We really like BD. They have been very helpful. We meet with them from time to time, and they help...
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Product
We have been able to monitor users that are flagged as high risk based on the number of controlled...
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Relationship, Product
BD doesn’t alert us of anything. We have to look into things ourselves for the most part.
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Product
The product makes the process of finding drug diversion easy because the product's process is...
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Product
The system is really nice in that any investigations we do on a person stay in the program. If...
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Product
We would like to see improvements in the continuous infusions and in the product's ability to...
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Product
The calculations for epidurals in labor and delivery are never correct.
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