BD HealthSight Diversion Management Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
BD initially trained us to use the top 100 anomalous users. However, they have recognized that there...
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Relationship, Value
BD tells us about upgrades that should be coming to help their tool. One of those is that if someone...
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Product
With the system, I don't have to pull all of my data and go transaction by transaction. Now, I can...
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Value
BD HealthSight Diversion Management has not helped us identify diversion, but it has helped us...
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Product
BD HealthSight Diversion Management is good. It gives a lot of information. I really like the...
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Loyalty, Operations, Product
I can't think of anything I would like BD to focus on. I recently learned how to navigate Knowledge...
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Operations
The only issue that we have been having is the implementation of BD HealthSight Diversion Management...
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Operations
I have really appreciated BD's implementation projects. BD's executive involvement rates at the top...
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Product
BD HealthSight Diversion Management definitely makes it easier to review transactions and flag...
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Relationship, Product
We have been a little disappointed with BD’s level of responsiveness to some of the requests that we...
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Product
BD HealthSight Diversion Management doesn't really support interoperability, but it does interface...
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Product
The auditing feature in BD HealthSight Diversion Management that goes between systems and our EHR is...
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Relationship
BD is continually making updates to the solution, but they aren't listening to customer feedback to...
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Product, Value
BD HealthSight Diversion Management is a time-saver for me. When it works, our outcomes have mainly...
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Loyalty, Relationship
I forecast that my overall satisfaction with BD HealthSight Diversion Management may go down...
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Product
I wish there were a way we could put notes on individual transactions in BD HealthSight Diversion...
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Operations
I never got formal training for BD HealthSight Diversion Management. With the upgrades, we just had...
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Product
I was really frustrated with BD probably about a year ago because the linking percentages were very...
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Product, Value
We have been able to utilize BD HealthSight Diversion Management to catch diversion, and that is the...
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Relationship
We have worked really hard over the last year or so to get to a good spot with BD HealthSight...
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Relationship, Product
BD needs to focus their attention on a better user interface. The investigation piece of the...
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Product, Value
I go into BD HealthSight Diversion Management on a regular basis and check everybody's trends based...
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Loyalty, Relationship
We have collectively worked with BD a lot in the last year or so to make improvements to the...
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Loyalty, Product
BD really needs to improve how they do risk scores. BD HealthSight Diversion Management checks risk...
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Operations, Product
I would love to see the nurses get into BD HealthSight Diversion Management more, but the interface...
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Operations, Product
We have designed report extracts to feed into BD's system, but there hasn't been a lot of assistance...
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Relationship
I feel like there is a vision with BD, but they are very slow to move. There are quarterly updates,...
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Product
I would like to see a way for us to collaborate with other users within BD HealthSight Diversion...
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Loyalty, Relationship, Value
An area of improvement for BD is the reconciliation; they could really improve the quality of the...
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Product, Value
We have been live on BD HealthSight Diversion Management for some time. We use it to support our...
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Product
Overall, BD HealthSight Diversion Management works well but not perfectly. Some of the issues are...
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Relationship, Operations
The product is helpful every time I have had to go in there. I still feel like I am learning the...
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Loyalty
The frontline customer service representatives and account managers do their best to assist us;...
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Product
BD HealthSight Diversion Management is a closed-loop system, so I am able to see whether users are...
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Operations
We didn’t feel supported in the onboarding process. The training materials were not necessarily...
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Relationship
We are supported now by the people that I am working with. We have a different person who does our...
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Loyalty, Product
The first thing I would share with someone going with this product is the limitations; it is limited...
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Product
It is beneficial for new organizations to see statistics on how many people, if any, have been...
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Operations
BD relied heavily on computer-based training that was done by individuals who received access to the...
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Product
We would like to be able to manually clear reconciliation or perhaps clear it with a note or...
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Operations, Product
In general, BD HealthSight Diversion Management is fairly easy to use. A barrier is trying to get...
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Product
It is easy to narrow down what we are looking for in BD HealthSight Diversion Management. If I had...
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Product
Not using all the functionality in BD HealthSight Diversion Management is not necessarily all BD’s...
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Loyalty, Product
BD HealthSight Diversion Management shows me a bigger number across the entire facility. Sometimes,...
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Relationship
We have a contact person at BD, and that person is very responsive. BD has been good with things...
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Product
One thing that I don't like about the system is that it isn't customizable. I can't customize my...
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Product
I would tell someone who was considering the system that it has a very basic report that shows...
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Relationship
The vendor's service is reactive. There should be a support button at the top of the screen so that...
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Loyalty, Product
One thing that I dislike about BD HealthSight Diversion Management is that whenever I have to look...
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Product
The system will show our OR overrides, but the current workflow for our OR involves overriding...
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Relationship
BD does whatever they can to help set up BD HealthSight Diversion Management. BD is a good company,...
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Product
Overall, things have been going well with BD HealthSight Diversion Management, especially on the...
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Loyalty, Product
We struggle with the program in terms of reconciliation in the ORs. A lot of transactions that get...
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Product, Value
One positive with BD HealthSight Diversion Management is since it uses a BD process, the formulary...
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Product, Value
One of the things that comes out of this solution is that the nurses are a lot more diligent with...
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Product
I would like to be able to do procedural areas as easily as nonprocedural areas in this solution....
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Relationship, Product, Value
If someone doesn't have this solution, they should get it, unless they have found something else...
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Relationship
BD is great to work with. We have issues with other companies, but we never have issues with BD....
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Product
The people that use this solution find it very easy to use. I can’t believe how easy the solution...
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Operations
The implementation of BD HealthSight Diversion Management was a bit of a heavy lift and was a little...
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Relationship
BD has been pretty responsive to fixing issues as they come up in terms of data streams and things...
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Operations, Product
There are some features in BD HealthSight Diversion Management that are very buried. We did receive...
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Operations, Product
Getting BD HealthSight Diversion Management to work in other areas has been a bit of a struggle,...
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Relationship, Product
We have not found any instances of diversion since BD HealthSight Diversion Management has been...
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Product
BD HealthSight Diversion Management is certainly a useful tool. It gives us some insight into...
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Relationship
I don't know that we have had an opportunity to say that BD has been proactive, but I would expect...
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Product
If I had to say something that BD could improve on, I would just say the OR areas. It would be...
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Product, Value
With BD HealthSight Diversion Management, we have found practice improvements where nurses have just...
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Product
With this product, we have been able to identify areas of practice that need tightening up. We have...
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Loyalty, Value
We are like a BD hospital, so we have other products of theirs. I am not personally privy to all the...
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Relationship
Whenever I log a ticket, the vendor gets back to me. Sometimes I don't always love the answer...
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Operations, Product
I would love to have user guides or tip sheets for the nurse managers. I have had to create...
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Product
Interoperability with our continuous infusion and PCA pumps is a big challenge. We have BD's Alaris...
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Product
In terms of usability from the end-user standpoint, I am able to schedule and push out reports to...
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Operations, Product
If someone asked me about the system, I would say it is really good for a high-level overview. When...
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Culture
I would say one of the main issues we have is that when we were sold this product, it was promoted...
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Relationship
An issue that we have is we are in a different time zone than where the majority of BD’s support is....
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Loyalty, Product
The reconciliation in this solution works as expected. The vendor's diversion detection or risk...
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Loyalty, Product
The product doesn't do anything for the pharmacy department. The one thing that it does that I will...
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Loyalty, Product
BD’s platform doesn’t have anything for compounding pharmacies to show what has been ordered and...
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Product
BD’s platform has never led to finding diversions. With our previous system, we would find someone...
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Product
We have reconciliation and can see all of the transactions that go on in the OR. The big problem...
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Product
BD has spent time developing a reconciliation tool so they can reconcile and fancily present what...
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Loyalty
If I had to choose whether to buy this solution again, I would give it a qualified no. There are...
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Product
Overall, things have been going fine with this solution. We have been using BD's product for a long...
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Product
Because we are combining this system with other audit practices, I don't know that I would say there...
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Product
Combining all the information together in one place is a great thing. But the system has some flaws...
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Product, Value
We just had a meeting where we were talking about outcomes with BD HealthSight Diversion Management....
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Product
The reason I am not highly confident in the product's ability is that when we originally went with...
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Relationship, Product
BD’s support team is super responsive. BD HealthSight Diversion Management is a great program. It...
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Operations, Product, Value
BD HealthSight Diversion Management is pretty expensive. I think there is room for improvement,...
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Product
BD HealthSight Diversion Management is providing more information than we obtained manually before...
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Product
BD HealthSight Diversion Management is not very user friendly. We click on something and get into...
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Loyalty
BD HealthSight Diversion Management is not part of our long-term plans. There is a lot of noise in...
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Loyalty
I probably would not buy BD HealthSight Diversion Management again, and I really hate to say that...
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Product
We could use BD HealthSight Diversion Management more robustly, but the biggest outcome we have seen...
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Product
If I were to recommend BD HealthSight Diversion Management, I would highlight the efficiency gains...
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Product
Pharmacy staff members understand the distribution side of the house as they refill and dispense...
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Relationship
BD is not proactive. They need to improve upon that. We don't see a lot of their people pushing us....
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Culture, Value
BD’s pricing is up front and transparent. It is one subscription.
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Product
There is an extraction tool that we have come to really lean on in our technician workflow. The...
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Product
BD could probably improve the override functionality in the solution. The application does a great...
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Product
There is a function of the application called compliance summary, and there are maybe some...
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Product, Value
The compliance summary allows us to extract some high-level information and pass it along to our...
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Loyalty, Relationship
If I was talking to somebody who was contemplating whether this application would be a good solution...
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Product
BD does updates pretty frequently, and that is nice. This last version of the solution that just...
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Relationship, Operations
BD’s customer service is good. We have cycled through a few subject matter experts during our time...
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Product
The product is very integrated within all of our applications, our hospital system especially.
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Relationship, Operations, Product
The product is extremely easy to use. With the newer applications, BD has done a very good job of...
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Value
The product is pricey. It takes a lot of time and investment to have a system that can provide the...
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Loyalty, Product
BD HealthSight Diversion Management is providing us with what we expect to receive, and it continues...
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Product
We are using the application to reinforce our other investigating tools that we utilize, make sure...
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Relationship
With BD, we can open tickets online, or we can phone in for help, and we will get a call or an email...
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Product
I would suggest that the vendor work on the user management for the program, such as when we are...
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Loyalty
Our satisfaction would improve if we got more accurate reconciliation and administration data and if...
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Relationship
We do have a kind of business service executive from BD who works with our team if we have issues....
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Product
One of the great things is that the product updates quarterly, and my understanding is that everyone...
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Relationship, Value
I would like BD to be more proactive in helping us fix issues so instead of us trying to figure...
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Culture, Loyalty, Product
If I could go back in time, I would not buy this product again because some of the things that were...
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Operations
BD has monthly live training courses that we can sign up for and attend, and that is nationwide...
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Operations
To anyone going with BD, I would emphasize that they need a dedicated BD resource during the...
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Product
The product does integrate with our other systems, and it can see those administrations, but it...
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Product
We have identified a lot of policy violations and practice gaps where the end users aren't doing the...
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Product
BD needs to create something more user friendly that provides me with what I am looking for...
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Loyalty
We are looking at options other than BD HealthSight Diversion Management. It is very cumbersome and...
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Relationship
We have not really had any type of ongoing conversations or meetings with BD in well over a year. I...
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Product
There is no way that we can help with the machine learning of BD HealthSight Diversion Management to...
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Culture, Value
I don't deal with charges. In our other BD contract, if we want BD HealthSight Diversion Management,...
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Relationship
BD’s support staff is very responsive. When we have problems, we submit tickets, and the staff is...
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Loyalty, Product
We don't have a lot of stuff integrated with BD HealthSight Diversion Management, so we are really...
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Operations
BD only does early training, so they don't do ongoing training. We start with people who train us,...
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Relationship, Product
The system lists when things are running slow right before we even log in; that is the most...
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Product
The system doesn't reconcile things that it should. There are a lot of unreconciled transactions,...
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Culture
I really don't remember how BD promoted BD HealthSight Diversion Management. When I reached out to a...
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Product
There are definitely a lot of glitches in BD HealthSight Diversion Management and things that we...
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Relationship, Product
The system has been having a lot of slowness lately, and that has really slowed down the...
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Product
With BD HealthSight Diversion Management, we have had a lot more transparency in the number of...
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Operations, Product
BD HealthSight Diversion Management is pretty simple to use. End users don't really seem to have...
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Relationship
BD is pretty proactive about letting us know about problems and issues. We have definitely dealt...
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Product
BD HealthSight Diversion Management is pretty simple to use. It keeps track of information and it...
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Operations
BD's initial training was excellent, especially their training for BD HealthSight Diversion...
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