BD HealthSight Diversion Management Commentary
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Relationship, Product

BD needs to do a lot of work in terms of delivering new technology for the system. The vendor does...

Jul 2025
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Manager

Product, Value

At this point, I would not recommend BD's system.

Jul 2025
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Manager

Loyalty

BD's system probably isn't part of our long-term plans. Unless BD's system receives a lot of...

Jul 2025
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Manager

Relationship

We have a healthcare help site analyst who we work with and talk to regularly. With the way the...

Jul 2025
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Manager

Relationship

The vendor has added some helpful little things to the system, but they haven't been successful in...

Jul 2025
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Manager

Product

BD's system is supposed to provide and direct us to users, but there are way too many false positives....

Jul 2025
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Manager

Operations, Product

I would probably give BD's system a middle score for its overall quality. In terms of ease of use,...

Jul 2025
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Manager

Loyalty, Product

We use BD HealthSight Diversion Management, and there is a lot of noise in it. As a customer, we...

Jul 2025
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Director

Loyalty

We looked at another drug diversion monitoring solution that was more advanced. However, we went...

Jun 2025
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Director

Operations

BD's training for the system happens more on the fly. I feel like their training could have more of...

Jun 2025
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Director

Operations

We don't have an integration implemented yet, but we are in the process of implementing one. BD has...

Jun 2025
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Director

Operations

I would lean toward saying we would buy BD HealthSight Diversion Management again. BD offered us a...

Jun 2025
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Director

Product

We have issues with this solution receiving administration data from our EHR, and that causes a lot...

May 2025
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Director

Product

The functionality of this solution doesn’t seem to be up to par with some of the other products that...

May 2025
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Director

Loyalty

This solution is part of our long-term plans because we haven’t tried any other products. The...

May 2025
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Director

Product

We can document within the system itself and make little notes that only we want to see, and I like...

May 2025
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Director

Loyalty, Product

We want to have better functionality that could help us create more of a complete circle connecting...

May 2025
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Manager

Relationship, Product

There are some things that are lacking in BD HealthSight Diversion Management. BD has a good process...

May 2025
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Manager

Culture, Product

There is room for growth with BD HealthSight Diversion Management, especially in the infusion realm....

May 2025
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Manager

Value

With BD HealthSight Diversion Management, there are two investments. One is the financial...

May 2025
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Manager

Relationship

BD’s vision is there, but we don't seem to be moving in that direction. When we meet with our...

May 2025
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Manager

Operations

Since we went live with BD HealthSight Diversion Management, BD has developed a role that they call...

May 2025
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Manager

Relationship, Operations

Our BD consultant sends out communications to us, and on the BD website, there are updates about...

May 2025
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Manager

Loyalty

We are steering away from BD HealthSight Diversion Management in the future because it only works...

May 2025
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Manager

Operations

BD initially trained us to use the top 100 anomalous users. However, they have recognized that there...

Apr 2025
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Manager

Relationship, Value

BD tells us about upgrades that should be coming to help their tool. One of those is that if someone...

Apr 2025
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Manager

Product

With the system, I don't have to pull all of my data and go transaction by transaction. Now, I can...

Apr 2025
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Manager

Value

BD HealthSight Diversion Management has not helped us identify diversion, but it has helped us...

Apr 2025
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Manager

Product

BD HealthSight Diversion Management is good. It gives a lot of information. I really like the...

Mar 2025
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Manager

Loyalty, Operations, Product

I can't think of anything I would like BD to focus on. I recently learned how to navigate Knowledge...

Mar 2025
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Manager

Operations

The only issue that we have been having is the implementation of BD HealthSight Diversion Management...

Mar 2025
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Manager

Operations

I have really appreciated BD's implementation projects. BD's executive involvement rates at the top...

Mar 2025
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Director

Product

BD HealthSight Diversion Management definitely makes it easier to review transactions and flag...

Mar 2025
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Director

Relationship, Product

We have been a little disappointed with BD’s level of responsiveness to some of the requests that we...

Mar 2025
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Director

Product

BD HealthSight Diversion Management doesn't really support interoperability, but it does interface...

Mar 2025
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Director

Product

The auditing feature in BD HealthSight Diversion Management that goes between systems and our EHR is...

Mar 2025
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Director

Relationship

BD is continually making updates to the solution, but they aren't listening to customer feedback to...

Mar 2025
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Director

Product, Value

BD HealthSight Diversion Management is a time-saver for me. When it works, our outcomes have mainly...

Feb 2025
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Director

Loyalty, Relationship

I forecast that my overall satisfaction with BD HealthSight Diversion Management may go down...

Feb 2025
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Director

Product

I wish there were a way we could put notes on individual transactions in BD HealthSight Diversion...

Feb 2025
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Manager

Operations

I never got formal training for BD HealthSight Diversion Management. With the upgrades, we just had...

Feb 2025
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Manager

Product

I was really frustrated with BD probably about a year ago because the linking percentages were very...

Feb 2025
||
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Manager

Product, Value

We have been able to utilize BD HealthSight Diversion Management to catch diversion, and that is the...

Feb 2025
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Manager

Relationship

We have worked really hard over the last year or so to get to a good spot with BD HealthSight...

Feb 2025
||
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Manager

Relationship, Product

BD needs to focus their attention on a better user interface. The investigation piece of the...

Feb 2025
||
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Manager

Product, Value

I go into BD HealthSight Diversion Management on a regular basis and check everybody's trends based...

Feb 2025
||
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Manager

Loyalty, Relationship

We have collectively worked with BD a lot in the last year or so to make improvements to the...

Feb 2025
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Manager

Loyalty, Product

BD really needs to improve how they do risk scores. BD HealthSight Diversion Management checks risk...

Feb 2025
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Manager

Operations, Product

I would love to see the nurses get into BD HealthSight Diversion Management more, but the interface...

Feb 2025
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Manager

Operations, Product

We have designed report extracts to feed into BD's system, but there hasn't been a lot of assistance...

Feb 2025
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Manager

Relationship

I feel like there is a vision with BD, but they are very slow to move. There are quarterly updates,...

Feb 2025
||
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Manager

Product

I would like to see a way for us to collaborate with other users within BD HealthSight Diversion...

Feb 2025
||
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Manager

Loyalty, Relationship, Value

An area of improvement for BD is the reconciliation; they could really improve the quality of the...

Feb 2025
||
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Manager

Product, Value

We have been live on BD HealthSight Diversion Management for some time. We use it to support our...

Feb 2025
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Manager

Product

Overall, BD HealthSight Diversion Management works well but not perfectly. Some of the issues are...

Feb 2025
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Director

Relationship, Operations

The product is helpful every time I have had to go in there. I still feel like I am learning the...

Jan 2025
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Analyst/Coordinator

Loyalty

The frontline customer service representatives and account managers do their best to assist us;...

Dec 2024
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Manager

Product

BD HealthSight Diversion Management is a closed-loop system, so I am able to see whether users are...

Nov 2024
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Manager

Operations

We didn’t feel supported in the onboarding process. The training materials were not necessarily...

Nov 2024
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Manager

Relationship

We are supported now by the people that I am working with. We have a different person who does our...

Nov 2024
||
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Manager

Loyalty, Product

The first thing I would share with someone going with this product is the limitations; it is limited...

Nov 2024
||
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Manager

Product

It is beneficial for new organizations to see statistics on how many people, if any, have been...

Nov 2024
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Manager

Operations

BD relied heavily on computer-based training that was done by individuals who received access to the...

Nov 2024
||
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Manager

Product

We would like to be able to manually clear reconciliation or perhaps clear it with a note or...

Nov 2024
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Manager

Operations, Product

In general, BD HealthSight Diversion Management is fairly easy to use. A barrier is trying to get...

Nov 2024
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Manager

Product

It is easy to narrow down what we are looking for in BD HealthSight Diversion Management. If I had...

Nov 2024
||
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Manager

Product

Not using all the functionality in BD HealthSight Diversion Management is not necessarily all BD’s...

Nov 2024
||
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Manager

Loyalty, Product

BD HealthSight Diversion Management shows me a bigger number across the entire facility. Sometimes,...

Nov 2024
||
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Manager

Relationship

We have a contact person at BD, and that person is very responsive. BD has been good with things...

Nov 2024
||
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Manager

Product

One thing that I don't like about the system is that it isn't customizable. I can't customize my...

Nov 2024
||
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Manager

Product

I would tell someone who was considering the system that it has a very basic report that shows...

Nov 2024
||
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Manager

Relationship

The vendor's service is reactive. There should be a support button at the top of the screen so that...

Nov 2024
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Manager

Loyalty, Product

One thing that I dislike about BD HealthSight Diversion Management is that whenever I have to look...

Nov 2024
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Manager

Product

The system will show our OR overrides, but the current workflow for our OR involves overriding...

Nov 2024
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Manager

Relationship

BD does whatever they can to help set up BD HealthSight Diversion Management. BD is a good company,...

Nov 2024
||
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Director

Product

Overall, things have been going well with BD HealthSight Diversion Management, especially on the...

Nov 2024
||
(0)
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Director

Loyalty, Product

We struggle with the program in terms of reconciliation in the ORs. A lot of transactions that get...

Nov 2024
||
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Director

Product, Value

One positive with BD HealthSight Diversion Management is since it uses a BD process, the formulary...

Nov 2024
||
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Director

Product, Value

One of the things that comes out of this solution is that the nurses are a lot more diligent with...

Nov 2024
||
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Director

Product

I would like to be able to do procedural areas as easily as nonprocedural areas in this solution....

Nov 2024
||
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Director

Relationship, Product, Value

If someone doesn't have this solution, they should get it, unless they have found something else...

Nov 2024
||
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Director

Relationship

BD is great to work with. We have issues with other companies, but we never have issues with BD....

Nov 2024
||
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Director

Product

The people that use this solution find it very easy to use. I can’t believe how easy the solution...

Nov 2024
||
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Manager

Operations

The implementation of BD HealthSight Diversion Management was a bit of a heavy lift and was a little...

Nov 2024
||
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Manager

Relationship

BD has been pretty responsive to fixing issues as they come up in terms of data streams and things...

Nov 2024
||
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Manager

Operations, Product

There are some features in BD HealthSight Diversion Management that are very buried. We did receive...

Nov 2024
||
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Manager

Operations, Product

Getting BD HealthSight Diversion Management to work in other areas has been a bit of a struggle,...

Nov 2024
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Manager

Relationship, Product

We have not found any instances of diversion since BD HealthSight Diversion Management has been...

Nov 2024
||
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Manager

Product

BD HealthSight Diversion Management is certainly a useful tool. It gives us some insight into...

Nov 2024
||
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Director

Relationship

I don't know that we have had an opportunity to say that BD has been proactive, but I would expect...

Nov 2024
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Director

Product

If I had to say something that BD could improve on, I would just say the OR areas. It would be...

Nov 2024
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Director

Product, Value

With BD HealthSight Diversion Management, we have found practice improvements where nurses have just...

Nov 2024
||
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Director

Product

With this product, we have been able to identify areas of practice that need tightening up. We have...

Oct 2024
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Director

Loyalty, Value

We are like a BD hospital, so we have other products of theirs. I am not personally privy to all the...

Oct 2024
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Director

Relationship

Whenever I log a ticket, the vendor gets back to me. Sometimes I don't always love the answer...

Oct 2024
||
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Director

Operations, Product

I would love to have user guides or tip sheets for the nurse managers. I have had to create...

Oct 2024
||
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Director

Product

Interoperability with our continuous infusion and PCA pumps is a big challenge. We have BD's Alaris...

Oct 2024
||
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Director

Product

In terms of usability from the end-user standpoint, I am able to schedule and push out reports to...

Oct 2024
||
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Director

Operations, Product

If someone asked me about the system, I would say it is really good for a high-level overview. When...

Oct 2024
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Director

Culture

I would say one of the main issues we have is that when we were sold this product, it was promoted...

Oct 2024
||
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Director

Relationship

An issue that we have is we are in a different time zone than where the majority of BD’s support is....

Oct 2024
||
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Director

Loyalty, Product

The reconciliation in this solution works as expected. The vendor's diversion detection or risk...

Oct 2024
||
(0)
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Director

Loyalty, Product

The product doesn't do anything for the pharmacy department. The one thing that it does that I will...

Oct 2024
||
(0)
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Director

Loyalty, Product

BD’s platform doesn’t have anything for compounding pharmacies to show what has been ordered and...

Oct 2024
||
(0)
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Director

Product

BD’s platform has never led to finding diversions. With our previous system, we would find someone...

Oct 2024
||
(0)
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Director

Product

We have reconciliation and can see all of the transactions that go on in the OR. The big problem...

Oct 2024
||
(0)
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Director

Product

BD has spent time developing a reconciliation tool so they can reconcile and fancily present what...

Oct 2024
||
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Manager

Loyalty

If I had to choose whether to buy this solution again, I would give it a qualified no. There are...

Oct 2024
||
(0)
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Manager

Product

Overall, things have been going fine with this solution. We have been using BD's product for a long...

Oct 2024
||
(0)
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Manager

Product

Because we are combining this system with other audit practices, I don't know that I would say there...

Oct 2024
||
(0)
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Manager

Product

Combining all the information together in one place is a great thing. But the system has some flaws...

Oct 2024
||
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Manager

Product, Value

We just had a meeting where we were talking about outcomes with BD HealthSight Diversion Management....

Oct 2024
||
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Manager

Product

The reason I am not highly confident in the product's ability is that when we originally went with...

Oct 2024
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Manager

Relationship, Product

BD’s support team is super responsive. BD HealthSight Diversion Management is a great program. It...

Oct 2024
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Manager

Operations, Product, Value

BD HealthSight Diversion Management is pretty expensive. I think there is room for improvement,...

Oct 2024
||
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Manager

Product

BD HealthSight Diversion Management is providing more information than we obtained manually before...

Sep 2024
||
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Manager

Product

BD HealthSight Diversion Management is not very user friendly. We click on something and get into...

Sep 2024
||
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Manager

Loyalty

BD HealthSight Diversion Management is not part of our long-term plans. There is a lot of noise in...

Sep 2024
||
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Manager

Loyalty

I probably would not buy BD HealthSight Diversion Management again, and I really hate to say that...

Sep 2024
||
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Director

Product

We could use BD HealthSight Diversion Management more robustly, but the biggest outcome we have seen...

Aug 2024
||
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Director

Product

If I were to recommend BD HealthSight Diversion Management, I would highlight the efficiency gains...

Aug 2024
||
(0)
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Director

Product

Pharmacy staff members understand the distribution side of the house as they refill and dispense...

Aug 2024
||
(0)
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Director

Relationship

BD is not proactive. They need to improve upon that. We don't see a lot of their people pushing us....

Aug 2024
||
(0)
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Director

Culture, Value

BD’s pricing is up front and transparent. It is one subscription.

Aug 2024
||
(0)
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Manager

Product

There is an extraction tool that we have come to really lean on in our technician workflow. The...

Jul 2024
||
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Manager

Product

BD could probably improve the override functionality in the solution. The application does a great...

Jul 2024
||
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Manager

Product

There is a function of the application called compliance summary, and there are maybe some...

Jul 2024
||
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Manager

Product, Value

The compliance summary allows us to extract some high-level information and pass it along to our...

Jul 2024
||
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Manager

Loyalty, Relationship

If I was talking to somebody who was contemplating whether this application would be a good solution...

Jul 2024
||
(0)
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Manager

Product

BD does updates pretty frequently, and that is nice. This last version of the solution that just...

Jul 2024
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Manager

Relationship, Operations

BD’s customer service is good. We have cycled through a few subject matter experts during our time...

Jul 2024
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