BD HealthSight Diversion Management Commentary
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Culture, Value

BD’s invoices are difficult to read. I have a monthly service fee for each thing. Some things that I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I was given some direct contact information for higher-level individuals early on. So BD tries to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

BD has never promised me something that I haven't gotten. I had a recent concern, and we couldn't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

BD HealthSight Diversion Management has been able to allow us to look back and see if there is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The number-one area BD could focus on to help our organization would be the interoperability with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I inherited BD HealthSight Diversion Management, and I didn't have the opportunity to look at a lot...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

BD Healthsight Diversion Management has made it easier, in a way, to find some issues. However, that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

BD HealthSight Diversion Management allows me to find possible incidents. The incidents are not...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

BD HealthSight Diversion Management is very helpful for our diversion program. The only thing I wish...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

BD is very open with us, and they are always able to help us with training. Before an update is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the system. It is pretty self-explanatory. It is also cloud based, so all of its upgrades are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

BD HealthSight Diversion Management isn't a one-stop shop for everything that we do in the drug...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD updates their work plan, and they take our feedback into consideration. The vendor is good at...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

BD HealthSight Diversion Management's main outcome is that it has really cut down on the time we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There are more features coming out for BD HealthSight Diversion Management. I anticipate that we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are still waiting on an information feed from our EMR to the OR documentation side. Our data...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to be able to manually reconcile unreconciled items in the product’s reconciliation...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD has so many different titles of people that aren't really that intuitive. The person I worked...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Under the diversion scores, I would like a way to see who is in the peer group. That would allow us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I was satisfied with the training and onboarding I got when I started and was learning the program....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Our diversion analytics system has increased our identification of diversion and poor practice...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a pretty strong relationship with BD. They have a dedicated support team, and that helps. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

BD's model is that they have a separate charge for value additions. It is always a customer's...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

There is a lot involved with BD's training. Sometimes, there is too much in a training to push out...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The way BD segments controlled substances can be a little confusing. Some parts of their application...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

BD could improve on their anesthesia data capture. It would be very beneficial if BD's product...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The ability to type notes in each of the profiles in the system is beneficial because we have come...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the things we struggle with is float pool staff. When we have a nurse who goes to different...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

We think the intent of the BD program is to have nurse managers or other managers be the end users,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Where BD is going is great. It is just the timeline that is a little disappointing sometimes. As far...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

By using BD HealthSight Diversion Management, we have been able to identify poor practices...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The majority of the things that BD has coming down the pike that they are promising will eventually...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

BD's training is good. Any training that goes beyond point-and-click training and into how the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a consultant from BD who helps oversee the diversion management program. We meet with that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I think BD has a vision for BD HealthSight Diversion Management, but they are not quite delivering...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have had a few positive cases identified through BD HealthSight Diversion Management, and we have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

BD HealthSight Diversion Management integrates with our EMR, so it can read administration records,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the fact that BD HealthSight Diversion Management has case assignments in the program and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

When we were choosing BD HealthSight Diversion Management, we were told that we could integrate it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have a lot of BD products, so it is nice to have our diversion, inventory optimization, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It would be good if BD held customer forums for each of their large product categories so that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The biggest thing the product has done is opened our eyes to the areas we need to focus on. It...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There have been some challenges with BD HealthSight Diversion Management in how it highlights or...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have not been successful in using BD HealthSight Diversion Management to identify diverters. It...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

One of the biggest gaps with BD is that they don't really have a flexible solution for smaller...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD has been fantastic in working with us to improve the product. They will initiate conversations,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We would not purchase BD HealthSight Diversion Management again, and until BD starts delivering, we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have a lot of users. We use the product for multiple hospitals in our market. We have identified...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have a collaborative relationship with the vendor. We provide feedback on what we think of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training was good because a lot of it was self-taught to a point. But the vendor also showed us...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

The product works as expected. There are no issues there. The product is as the vendor describes it,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When I used a different vendor’s product, we were able to build out an application so that if I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I have an issue or question, the support people are very quick to respond.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The feedback I have gotten about BD HealthSight Diversion Management is that it is very time...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I want to be able to default to my facility in the product. And if I need to see other facilities, I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The BD platform is very robust. They collect data that attributes points to risk, and based upon...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

BD is making upgrades to the system. I like that, but the vendor is lagging. The solution doesn't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

If I send BD an issue, they will respond pretty quickly and dive into what the issue may be. They...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There is good data in the system. Before we had the system, we couldn't monitor 100% of our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I was shocked by the lack of certain functionalities in the system. For example, when people are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

We struggle with some things, specifically diversion management. BD's software has a big learning...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The pharmacy directors use the reconciliation piece every day. They go through and identify key...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The downside of using the comment section in the history section is that pharmacy directors can't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

BD HealthSight Diversion Management has some tricky processes. For instance, one thing that nurses...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Outcomes from BD HealthSight Diversion Management have been minimal. The tool is nice and helpful....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I think some other systems have come further along in the market with diversion. We didn’t have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have to reach out to BD’s executives to escalate things, but they are responsive when we do that.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

BD HealthSight Diversion Management has given us a tool to see diversion efforts at the system level...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

BD hasn't had a lot of training on HealthSight Diversion Management over the years. We have had to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We educate our users on the product. We could get BD involved if we wanted because they have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

In terms of the system's AI capabilities, I see the data becoming more robust as the system matures....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Things are going great with BD HealthSight Diversion Management. The product is still young, but it...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We haven’t had any backlog so far. The only barrier is incorporating infusion technology unless we...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We interact with the vendor’s teams on a routine basis. We look at new designs that are being...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

The updates we get are seamless. The vendor sends us updated bulletins, and there is no downtime....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have a resource that we meet with routinely or frequently if we need to. We have the meeting on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

When they promoted the product, the vendor never claimed the product could do something it couldn't,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are some issues with the way BD does anomaly rankings. We have tried to use them, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD’s customer support has been excellent. I have opened a couple of cases with them, and they are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

BD avoids charging for every little thing. Our support contract with them has covered everything,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I really wish the OR module didn't require a big implementation. Interoperability was a big...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The initial training from BD was very effective, and we have been cruising along ever since. We have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product reconciles a lot of transactions. That was a big thing for us. The reports are working...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are some issues with the software that are known by the vendor, and they are working on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

BD HealthSight Diversion Management is a very click-heavy tool, and we can't save filters. I do a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is still a long way to go, but I think BD is heading in the right direction with their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

BD needs some better analytic tools and needs to be able to push information to the users.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD’s support team is not very proactive. We basically have to call the customer support team and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There is no real training for BD HealthSight Diversion Management. BD basically gives us the product...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Finding the product and logging in to it can be difficult if we don't have the right access, and the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Not many people use BD HealthSight Diversion Management, so it will be a disconnected, disparate...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product has some areas of opportunity to improve. The main dashboard doesn't hold the parameters...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

The product is pretty slick. The vendor has put out their product suite portfolio, and they have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD needs some help in terms of their ongoing phone and web support. We saw a significant degradation...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The software has made the workload and effort of drug diversion monitoring much more seamless. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

There are fees, and service is delivered through the fees, so the vendor doesn't nickel-and-dime us....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of the product is pretty significant. There is a pretty steep investment of money...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The tool has two scopes of use: pharmacy and nursing. On the pharmacy side, we are the owners or...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We really like BD. They have been very helpful. We meet with them from time to time, and they help...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been able to monitor users that are flagged as high risk based on the number of controlled...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

BD doesn’t alert us of anything. We have to look into things ourselves for the most part.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product makes the process of finding drug diversion easy because the product's process is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system is really nice in that any investigations we do on a person stay in the program. If...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to see improvements in the continuous infusions and in the product's ability to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The calculations for epidurals in labor and delivery are never correct.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We haven't had any issues with BD HealthSight Diversion Management. It is doing great.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I have an account representative at BD that I can reach out to, and I have never had to take...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The product is very thorough in getting all the needed information. However, there is so much data...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Relationship, Relationship, Product, Product

An effort has been made on BD's behalf to try and get us workflows, but we haven't been able to find...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product, Value, Value

I would not buy the product again because other products that have come out since seem easier to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

BD used to make regular phone calls and check on us, but I think the vendor became frustrated with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The solution has been easy to get into and utilize.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

The solution is expensive, but it usually comes in one big bundle. We don't have to chase down...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have some issues with how the vendor rates things, and they are not providing an overarching...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

BD's product is not able to do things with infusions or procedural areas. Those are the two gaps...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

BD HealthSight Diversion Management certainly has opportunities to improve. I struggle with getting...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

BD HealthSight Diversion Management has some anomalous behavior ranking scores, but I struggle to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We are using another drug diversion product in another section of our organization, and the other...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

BD HealthSight Diversion Management does a good job of packaging information and users...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a lot of discussions with BD, but we don't have a lot of resolutions. BD has a vision, but...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product has not provided any outcomes. We have not successfully detected diversion via the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If we have a traveler working, the product doesn't compile their information. The information is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The platform has bugs and issues, and it would be nice if the vendor could fix those. For example,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

For BD HealthSight Diversion Management, we would like to see some way to reconcile transactions so...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product helps us maintain a daily watch over things with transactional surveillance, and it also...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product doesn't handle drips well, so we still have to manually reconcile our drips, and there...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product marks discrepancies, but I can't mark them as resolved or closed. If there are any false...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product requires the users to log in, and that requires continuing education. Also, if I am...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is a lot for our nurses. There are a lot of data points, and nurses have a lot on their...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The only thing we are having issues with is that we are still working out some of the kinks to get...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We moved to BD HealthSight Diversion Management because we were looking for an option with a good...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF