BD HealthSight Diversion Management Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
I tend to email my support person at BD frequently, and then I have to reemail them a week later...
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Product
BD thinks BD HealthSight Diversion Management works a lot better than it does for the end user. BD...
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Product
The timing of BD HealthSight Diversion Management is problematic in that it doesn't understand if a...
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Loyalty, Product
I haven't seen any new technology delivered. In the time I have been in my role, I certainly haven't...
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Product
I think BD HealthSight Diversion Management certainly has integrated into our systems. The problem...
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Loyalty
I don't know how much we paid for the product, but we paid too much. I wouldn't recommend the system...
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Product
BD HealthSight Diversion Management captures events that should not contribute to diversion. It...
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Product
One of the biggest things that I find frustrating about the BD HealthSight Diversion Management...
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Culture, Operations
The BD representative I deal with suggested that I sign up for some of their online training, and I...
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Product, Value
BD HealthSight Diversion Management will sometimes flag a user for an event who wasn't actually the...
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Product, Value
The negative effects from the system's false positives have been a struggle for us to work through....
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Product
I would like to see an offering from BD to be able to reconcile with our wholesaler, like what the...
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Operations
BD HealthSight Diversion Management requires training, and BD is good at providing that training....
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Loyalty
We are looking at other options on the market to see what is out there. We may be able to stick with...
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Relationship, Product
BD HealthSight Diversion Management is good in terms of allowing us to see all of the transactions...
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Product
Initially, the BD HealthSight Diversion Management system just pointed out poor practices. Those are...
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Value
I think we would buy BD HealthSight Diversion Management just because it was bundled with our...
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Product
BD HealthSight Diversion Management is pretty easy to use. However, there are a couple of things...
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Relationship
We do have a BD consultant that I meet with regularly. We did have some issues early on, but now we...
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Operations, Product
BD did make an upgrade that a lot of users have asked for when they added a note field to...
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Product
Some of the blind spots of BD HealthSight Diversion Management include the dispenses that are not...
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Relationship
BD is constantly trying to upgrade BD HealthSight Diversion Management, but they are just not super...
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Product, Value
I would recommend BD HealthSight Diversion Management. I think it is great. The solution is very...
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Value
I don't know how much BD HealthSight Diversion Management cost initially; I just know it was...
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Relationship
I'm not sure what BD's vision really is, but I have been very satisfied with it. BD is very helpful...
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Product
BD HealthSight Diversion Management could be a little more user-friendly when it comes to selecting...
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Relationship
There are a lot of different angles that we can research the data in BD HealthSight Diversion...
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Product
BD could work on our inability to properly monitor infusions. With infusion monitoring, there are a...
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Product
The only issue I have with BD HealthSight Diversion Management is with being able to report out...
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Product
BD is adding features to help improve the system's use. I am glad the vendor added the comment field...
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Relationship, Operations
In the past, after an implementation with BD HealthSight Diversion Management, BD would let us know...
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Product
BD HealthSight Diversion Management allows us to monitor potential sources of diversion and to have...
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Relationship
We have monthly meetings with our nursing partners. We look at the top people that BD HealthSight...
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Loyalty, Product
The biggest part of BD HealthSight Diversion Management that we have an issue with is in our...
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Product, Value
Overall, we have been satisfied with BD HealthSight Diversion Management. It was kind of a big step...
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Value
Overall, I think the product is well worth the money. I look forward to improvements that handle...
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Operations
In the beginning with BD, they had a project manager assigned to help us roll things out and figure...
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Product
There are a lot of limitations with BD HealthSight Diversion Management in terms of people crossing...
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Product
My biggest thing about BD HealthSight Diversion Management is that I don't know how it creates the...
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Product
BD HealthSight Diversion Management is not completely useless. It has provided some benefits to us,...
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Relationship, Operations
When we have suggestions specific to BD, they always tell us to submit them on a forum and then hope...
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Relationship
BD is pretty good at really trying to get what we need. I have some good relationships built off of...
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Product
We met with a couple of other people who have different diversion software solutions, and a lot of...
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Product
We have never caught anybody in the years that we have had BD HealthSight Diversion Management. The...
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Product
In BD, the peer-to-peer analysis occurs per device, but that is just not accurate because each...
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Product
If I need some information from BD HealthSight Diversion Management, I can get the information....
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Relationship, Product
BD did some tinkering on the logic for BD HealthSight Diversion Management, but that didn’t give us...
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Product
BD HealthSight Diversion Management is very bulky. It doesn't give us much information. We have to...
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Culture, Loyalty
There are some other web-based diversion tools out there besides BD's system. BD supposedly had some...
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Operations
BD kind of threw their initial training out there and assumed that we knew how to use the system...
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Value
BD seems to upcharge us on some things. They are expensive. It seems like our contract gets more...
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Product
The area that is really missing in the solution is the pharmacy itself. There is just no way to do...
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Product
Our people who use BD HealthSight Diversion Management have no issues with it. We are extremely...
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Culture, Relationship
We have recurring meetings with BD to talk about what changes they are working on, and we discuss...
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Relationship
Sometimes we don’t find out about upgrades from BD. An upgrade just pops up, and that is it. Nobody...
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Product
BD HealthSight Diversion Management has never helped us identify diversion. We get false positives....
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Product
BD HealthSight Diversion Management is not really all that great at finding diverters; it is more of...
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Loyalty
I like the fact that BD HealthSight Diversion Management is linked to Active Directory and that it...
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Relationship, Product
BD needs to do a lot of work in terms of delivering new technology for the system. The vendor does...
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Product, Value
At this point, I would not recommend BD's system.
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Loyalty
BD's system probably isn't part of our long-term plans. Unless BD's system receives a lot of...
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Relationship
We have a healthcare help site analyst who we work with and talk to regularly. With the way the...
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Relationship
The vendor has added some helpful little things to the system, but they haven't been successful in...
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Product
BD's system is supposed to provide and direct us to users, but there are way too many false positives....
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Operations, Product
I would probably give BD's system a middle score for its overall quality. In terms of ease of use,...
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Loyalty, Product
We use BD HealthSight Diversion Management, and there is a lot of noise in it. As a customer, we...
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Loyalty
We looked at another drug diversion monitoring solution that was more advanced. However, we went...
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Operations
BD's training for the system happens more on the fly. I feel like their training could have more of...
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Operations
We don't have an integration implemented yet, but we are in the process of implementing one. BD has...
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Operations
I would lean toward saying we would buy BD HealthSight Diversion Management again. BD offered us a...
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Product
We have issues with this solution receiving administration data from our EHR, and that causes a lot...
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Product
The functionality of this solution doesn’t seem to be up to par with some of the other products that...
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Loyalty
This solution is part of our long-term plans because we haven’t tried any other products. The...
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Product
We can document within the system itself and make little notes that only we want to see, and I like...
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Loyalty, Product
We want to have better functionality that could help us create more of a complete circle connecting...
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Relationship, Product
There are some things that are lacking in BD HealthSight Diversion Management. BD has a good process...
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Culture, Product
There is room for growth with BD HealthSight Diversion Management, especially in the infusion realm....
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Value
With BD HealthSight Diversion Management, there are two investments. One is the financial...
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Relationship
BD’s vision is there, but we don't seem to be moving in that direction. When we meet with our...
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Operations
Since we went live with BD HealthSight Diversion Management, BD has developed a role that they call...
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Relationship, Operations
Our BD consultant sends out communications to us, and on the BD website, there are updates about...
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Loyalty
We are steering away from BD HealthSight Diversion Management in the future because it only works...
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Operations
BD initially trained us to use the top 100 anomalous users. However, they have recognized that there...
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Relationship, Value
BD tells us about upgrades that should be coming to help their tool. One of those is that if someone...
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Product
With the system, I don't have to pull all of my data and go transaction by transaction. Now, I can...
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Value
BD HealthSight Diversion Management has not helped us identify diversion, but it has helped us...
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Product
BD HealthSight Diversion Management is good. It gives a lot of information. I really like the...
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Loyalty, Operations, Product
I can't think of anything I would like BD to focus on. I recently learned how to navigate Knowledge...
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Operations
The only issue that we have been having is the implementation of BD HealthSight Diversion Management...
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Operations
I have really appreciated BD's implementation projects. BD's executive involvement rates at the top...
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Product
BD HealthSight Diversion Management definitely makes it easier to review transactions and flag...
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Relationship, Product
We have been a little disappointed with BD’s level of responsiveness to some of the requests that we...
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Product
BD HealthSight Diversion Management doesn't really support interoperability, but it does interface...
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Product
The auditing feature in BD HealthSight Diversion Management that goes between systems and our EHR is...
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Relationship
BD is continually making updates to the solution, but they aren't listening to customer feedback to...
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Product, Value
BD HealthSight Diversion Management is a time-saver for me. When it works, our outcomes have mainly...
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Loyalty, Relationship
I forecast that my overall satisfaction with BD HealthSight Diversion Management may go down...
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Product
I wish there were a way we could put notes on individual transactions in BD HealthSight Diversion...
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Operations
I never got formal training for BD HealthSight Diversion Management. With the upgrades, we just had...
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Product
I was really frustrated with BD probably about a year ago because the linking percentages were very...
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Product, Value
We have been able to utilize BD HealthSight Diversion Management to catch diversion, and that is the...
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Relationship
We have worked really hard over the last year or so to get to a good spot with BD HealthSight...
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Relationship, Product
BD needs to focus their attention on a better user interface. The investigation piece of the...
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Product, Value
I go into BD HealthSight Diversion Management on a regular basis and check everybody's trends based...
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Loyalty, Relationship
We have collectively worked with BD a lot in the last year or so to make improvements to the...
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Loyalty, Product
BD really needs to improve how they do risk scores. BD HealthSight Diversion Management checks risk...
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Operations, Product
I would love to see the nurses get into BD HealthSight Diversion Management more, but the interface...
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Operations, Product
We have designed report extracts to feed into BD's system, but there hasn't been a lot of assistance...
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Relationship
I feel like there is a vision with BD, but they are very slow to move. There are quarterly updates,...
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Product
I would like to see a way for us to collaborate with other users within BD HealthSight Diversion...
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Loyalty, Relationship, Value
An area of improvement for BD is the reconciliation; they could really improve the quality of the...
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Product, Value
We have been live on BD HealthSight Diversion Management for some time. We use it to support our...
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Product
Overall, BD HealthSight Diversion Management works well but not perfectly. Some of the issues are...
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Relationship, Operations
The product is helpful every time I have had to go in there. I still feel like I am learning the...
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Loyalty
The frontline customer service representatives and account managers do their best to assist us;...
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