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BD HealthSight Diversion Management Commentary
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Jackson Tate
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User Commentary

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Manager

Product

The product is very integrated within all of our applications, our hospital system especially.

Jul 2024
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Manager

Relationship, Operations, Product

The product is extremely easy to use. With the newer applications, BD has done a very good job of...

Jul 2024
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Manager

Value

The product is pricey. It takes a lot of time and investment to have a system that can provide the...

Jul 2024
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Manager

Loyalty, Product

BD HealthSight Diversion Management is providing us with what we expect to receive, and it continues...

Jul 2024
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Manager

Product

We are using the application to reinforce our other investigating tools that we utilize, make sure...

Jul 2024
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Manager

Relationship

With BD, we can open tickets online, or we can phone in for help, and we will get a call or an email...

Jul 2024
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Manager

Product

I would suggest that the vendor work on the user management for the program, such as when we are...

Jul 2024
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Manager

Loyalty

Our satisfaction would improve if we got more accurate reconciliation and administration data and if...

Jul 2024
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Manager

Relationship

We do have a kind of business service executive from BD who works with our team if we have issues....

Jul 2024
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Manager

Product

One of the great things is that the product updates quarterly, and my understanding is that everyone...

Jul 2024
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Manager

Relationship, Value

I would like BD to be more proactive in helping us fix issues so instead of us trying to figure...

Jul 2024
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Manager

Culture, Loyalty, Product

If I could go back in time, I would not buy this product again because some of the things that were...

Jul 2024
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Manager

Operations

BD has monthly live training courses that we can sign up for and attend, and that is nationwide...

Jul 2024
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Manager

Operations

To anyone going with BD, I would emphasize that they need a dedicated BD resource during the...

Jul 2024
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Manager

Product

The product does integrate with our other systems, and it can see those administrations, but it...

Jul 2024
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Manager

Product

We have identified a lot of policy violations and practice gaps where the end users aren't doing the...

Jul 2024
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Director

Product

BD needs to create something more user friendly that provides me with what I am looking for...

Jul 2024
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Director

Loyalty

We are looking at options other than BD HealthSight Diversion Management. It is very cumbersome and...

Jul 2024
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Director

Relationship

We have not really had any type of ongoing conversations or meetings with BD in well over a year. I...

Jul 2024
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Manager

Product

There is no way that we can help with the machine learning of BD HealthSight Diversion Management to...

Jun 2024
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Manager

Culture, Value

I don't deal with charges. In our other BD contract, if we want BD HealthSight Diversion Management,...

Jun 2024
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Manager

Relationship

BD’s support staff is very responsive. When we have problems, we submit tickets, and the staff is...

Jun 2024
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Manager

Loyalty, Product

We don't have a lot of stuff integrated with BD HealthSight Diversion Management, so we are really...

Jun 2024
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Manager

Operations

BD only does early training, so they don't do ongoing training. We start with people who train us,...

Jun 2024
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Manager

Relationship, Product

The system lists when things are running slow right before we even log in; that is the most...

Jun 2024
||
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Manager

Product

The system doesn't reconcile things that it should. There are a lot of unreconciled transactions,...

Jun 2024
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Manager

Culture

I really don't remember how BD promoted BD HealthSight Diversion Management. When I reached out to a...

Jun 2024
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Manager

Product

There are definitely a lot of glitches in BD HealthSight Diversion Management and things that we...

Jun 2024
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Manager

Relationship, Product

The system has been having a lot of slowness lately, and that has really slowed down the...

Jun 2024
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Manager

Product

With BD HealthSight Diversion Management, we have had a lot more transparency in the number of...

Jun 2024
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Director

Operations, Product

BD HealthSight Diversion Management is pretty simple to use. End users don't really seem to have...

Jun 2024
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Director

Relationship

BD is pretty proactive about letting us know about problems and issues. We have definitely dealt...

Jun 2024
||
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Director

Product

BD HealthSight Diversion Management is pretty simple to use. It keeps track of information and it...

Jun 2024
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Director

Operations

BD's initial training was excellent, especially their training for BD HealthSight Diversion...

Jun 2024
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Analyst/Coordinator

Relationship

BD does a really great job with their support. They have been more than willing to try to partner...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

BD is certainly improving, but I would not say that they are keeping up with the market when it...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Product

When we have had new technologies, BD has been willing to work with us to integrate them, but there...

Mar 2024
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Analyst/Coordinator

Product

BD HealthSight Diversion Management has some severe limitations. One thing that we really struggle...

Mar 2024
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Analyst/Coordinator

Product

We really want whatever diversion solution we are using to highlight diverters and bring them to our...

Mar 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

BD does not necessarily break promises, but the timelines are always a bit questionable as to when...

Mar 2024
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Analyst/Coordinator

Product

The people at BD have made themselves very available, and for the most part, BD HealthSight...

Mar 2024
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Manager

Product

This product was bundled with our current BD contracts. That was nice. There are growing pains with...

Mar 2024
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Manager

Product

With BD HealthSight Diversion Management, we have seen the identification of bad practices and areas...

Mar 2024
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Manager

Product

With BD HealthSight Diversion Management, we are better at finding discrepancies and sending those...

Mar 2024
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Manager

Product

There are certain functionalities we wish we had in BD HealthSight Diversion Management. We will put...

Mar 2024
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(0)
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Manager

Relationship, Product

I would like BD HealthSight Diversion Management to communicate more directly with people. If I give...

Mar 2024
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(0)
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Manager

Operations, Product

I would like BD HealthSight Diversion Management to have more connectivity between different sites....

Mar 2024
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(0)
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Manager

Product, Value

We have seen a lot of increased efficiency for our technician who does a lot of our controlled...

Feb 2024
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Manager

Loyalty, Product

There are some competitors' products on the market that offer a little more robust services and...

Feb 2024
||
(0)
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Manager

Relationship, Operations

BD has updates in progress, and I would say they do work on the things that they say they are...

Feb 2024
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(0)
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Manager

Value

BD charges for some new functionality but not for every little fix, bit, and piece of service.

Feb 2024
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(0)
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Manager

Product

The software can't reconcile different medicinal package sizes, and we get a lot of false positives...

Feb 2024
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(0)
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Manager

Product

The product doesn't integrate with the timekeeping system or anything like that. That integration...

Feb 2024
||
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Manager

Product

The product is pretty easy to use on the whole, but that is in part because there is just not a lot...

Feb 2024
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(0)
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Manager

Loyalty, Operations, Product

BD has released the periop oversight piece, but we haven't implemented it, in part because there was...

Feb 2024
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(0)
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Manager

Relationship, Product

When we have files not transfer over due to a server update or patch, the vendor reaches out to us...

Feb 2024
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(0)
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Manager

Relationship

We have an account executive that reaches out, and we have quarterly meetings, which are really...

Feb 2024
||
(0)
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Manager

Loyalty

I'm glad that we have something because the system does lead to a lot of efficiency for our team....

Feb 2024
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(0)
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Director

Culture, Value

BD’s invoices are difficult to read. I have a monthly service fee for each thing. Some things that I...

Feb 2024
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(0)
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Director

Relationship

I was given some direct contact information for higher-level individuals early on. So BD tries to...

Feb 2024
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(0)
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Director

Culture, Relationship

BD has never promised me something that I haven't gotten. I had a recent concern, and we couldn't...

Jan 2024
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(0)
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Director

Product

BD HealthSight Diversion Management has been able to allow us to look back and see if there is...

Jan 2024
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(0)
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Director

Product

The number-one area BD could focus on to help our organization would be the interoperability with...

Jan 2024
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(0)
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Director

Loyalty

I inherited BD HealthSight Diversion Management, and I didn't have the opportunity to look at a lot...

Jan 2024
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(0)
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Director

Product

BD Healthsight Diversion Management has made it easier, in a way, to find some issues. However, that...

Jan 2024
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(0)
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Director

Product

BD HealthSight Diversion Management allows me to find possible incidents. The incidents are not...

Jan 2024
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(0)
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Director

Relationship, Product

BD HealthSight Diversion Management is very helpful for our diversion program. The only thing I wish...

Jan 2024
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(0)
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Director

Operations

BD is very open with us, and they are always able to help us with training. Before an update is...

Oct 2023
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Director

Product

I like the system. It is pretty self-explanatory. It is also cloud based, so all of its upgrades are...

Oct 2023
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(0)
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Director

Product

BD HealthSight Diversion Management isn't a one-stop shop for everything that we do in the drug...

Oct 2023
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(0)
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Director

Relationship

BD updates their work plan, and they take our feedback into consideration. The vendor is good at...

Oct 2023
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(0)
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Director

Value

BD HealthSight Diversion Management's main outcome is that it has really cut down on the time we...

Oct 2023
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(0)
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Director

Loyalty

There are more features coming out for BD HealthSight Diversion Management. I anticipate that we...

Oct 2023
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(0)
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Manager

Product

We are still waiting on an information feed from our EMR to the OR documentation side. Our data...

Oct 2023
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(0)
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Manager

Product

I would like to be able to manually reconcile unreconciled items in the product’s reconciliation...

Oct 2023
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(0)
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Manager

Relationship

BD has so many different titles of people that aren't really that intuitive. The person I worked...

Oct 2023
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(0)
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Manager

Relationship, Product

Under the diversion scores, I would like a way to see who is in the peer group. That would allow us...

Oct 2023
||
(0)
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Manager

Operations

I was satisfied with the training and onboarding I got when I started and was learning the program....

Oct 2023
||
(0)
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VP/Other Executive

Product, Value

Our diversion analytics system has increased our identification of diversion and poor practice...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

We have a pretty strong relationship with BD. They have a dedicated support team, and that helps. We...

Oct 2023
||
(0)
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VP/Other Executive

Culture, Value

BD's model is that they have a separate charge for value additions. It is always a customer's...

Oct 2023
||
(0)
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VP/Other Executive

Operations

There is a lot involved with BD's training. Sometimes, there is too much in a training to push out...

Oct 2023
||
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VP/Other Executive

Relationship

The way BD segments controlled substances can be a little confusing. Some parts of their application...

Oct 2023
||
(0)
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Manager

Product

BD could improve on their anesthesia data capture. It would be very beneficial if BD's product...

Sep 2023
||
(0)
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Manager

Product

The ability to type notes in each of the profiles in the system is beneficial because we have come...

Sep 2023
||
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Manager

Product

One of the things we struggle with is float pool staff. When we have a nurse who goes to different...

Sep 2023
||
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Manager

Loyalty, Operations, Product

We think the intent of the BD program is to have nurse managers or other managers be the end users,...

Sep 2023
||
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Manager

Relationship, Operations

Where BD is going is great. It is just the timeline that is a little disappointing sometimes. As far...

Sep 2023
||
(0)
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Manager

Operations, Product, Value

By using BD HealthSight Diversion Management, we have been able to identify poor practices...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

The majority of the things that BD has coming down the pike that they are promising will eventually...

Sep 2023
||
(0)
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Manager

Operations

BD's training is good. Any training that goes beyond point-and-click training and into how the...

Sep 2023
||
(0)
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Manager

Relationship

We have a consultant from BD who helps oversee the diversion management program. We meet with that...

Sep 2023
||
(0)
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Manager

Loyalty

I think BD has a vision for BD HealthSight Diversion Management, but they are not quite delivering...

Sep 2023
||
(0)
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Manager

Relationship, Product

We have had a few positive cases identified through BD HealthSight Diversion Management, and we have...

Sep 2023
||
(0)
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Manager

Loyalty, Product

BD HealthSight Diversion Management integrates with our EMR, so it can read administration records,...

Sep 2023
||
(0)
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Manager

Product

I like the fact that BD HealthSight Diversion Management has case assignments in the program and...

Sep 2023
||
(0)
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Manager

Loyalty

When we were choosing BD HealthSight Diversion Management, we were told that we could integrate it...

Sep 2023
||
(0)
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Manager

Product

We have a lot of BD products, so it is nice to have our diversion, inventory optimization, and...

Sep 2023
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(0)
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Manager

Relationship

It would be good if BD held customer forums for each of their large product categories so that...

Aug 2023
||
(0)
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Manager

Product, Value

The biggest thing the product has done is opened our eyes to the areas we need to focus on. It...

Aug 2023
||
(0)
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Manager

Product

There have been some challenges with BD HealthSight Diversion Management in how it highlights or...

Aug 2023
||
(0)
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Director

Product

We have not been successful in using BD HealthSight Diversion Management to identify diverters. It...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Product

One of the biggest gaps with BD is that they don't really have a flexible solution for smaller...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

BD has been fantastic in working with us to improve the product. They will initiate conversations,...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

We would not purchase BD HealthSight Diversion Management again, and until BD starts delivering, we...

Jul 2023
||
(0)
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