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BD HealthSight Diversion Management
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User Commentary

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Manager

I want the system to be more interoperable. Some of BD’s competitors have integration into things...

Apr 2022
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Manager

The product is very useful, but it is new and is in the early stages. BD has a good basis for their...

Apr 2022
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Manager

The system hasn’t identified any true diversion or at least any diversion that we have been able to...

Apr 2022
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Manager

I have looked at other software, but BD's system is the most cost friendly of all the solutions....

Apr 2022
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Manager

With BD, I don't have to do much for implementations. BD explains the releases to us. BD does a good...

Apr 2022
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Manager

There are a lot of false positives, and I would really like to see the system get rid of the false...

Apr 2022
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Manager

BD's training wasn't the best. They lacked on-site, hands-on training, and that made it difficult...

Apr 2022
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Manager

One thing that we used to do before BD HealthSight Diversion Management was available for proactive...

Mar 2022
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Manager

The downside of BD HealthSight Diversion Management's reports is that they are specific to...

Mar 2022
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Manager

The vendor offers practice trends and looks at compliance with waste, time of administration, time...

Mar 2022
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Manager

BD HealthSight Diversion Management has been great. There are definitely some things in the program...

Mar 2022
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Manager

There is obviously room for improvement in some areas of the system. We need to work out the kinks...

Mar 2022
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Manager

BD has addressed some of the problems that we have brought up with them since we went live on the...

Mar 2022
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Manager

A lot of BD's training is point-and-click training. It shows us where to find things and how to...

Mar 2022
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Manager

In terms of integration, BD HealthSight Diversion Management doesn't pull data from one of our...

Mar 2022
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Manager

We expected to be able to reconcile a higher percentage of our transactions in the system than we...

Mar 2022
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Manager

The system's filtering options are really bad. We can't save them. If we want a report that we can...

Mar 2022
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Manager

BD HealthSight Diversion Management definitely has some room for improvement. The system has some...

Mar 2022
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Manager

BD's support people are good people. They are all very nice, and they try their best to help us. BD...

Mar 2022
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Manager

We need to be able to look at our whole house in one tool. The system's user-anomaly-ranking...

Mar 2022
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Manager

If the solution improves, then it will be part of our long-term plans. The vendor has told us that...

Mar 2022
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Manager

I wouldn't implement the solution during a pandemic. Trying to implement it during the COVID-19...

Mar 2022
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Manager

BD has done quite a few refresher training sessions for us when we have had new team members join.

Mar 2022
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Manager

If I were talking to a peer who was considering going with BD HealthSight Diversion Management, I...

Mar 2022
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Manager

I would like the ability to reconcile transactions with each individual transaction. BD HealthSight...

Mar 2022
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Manager

In switching to a BD product, we were looking for better integration, considering that we were using...

Mar 2022
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Manager

The vendor has a representative, and they set up a cadence call with me. They have a venue for...

Mar 2022
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Manager

One outcome is that we have been able to identify transaction patterns where someone has needed...

Mar 2022
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Manager

Our satisfaction could improve if some of the conversations that I have had with the vendor's...

Mar 2022
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Manager

I would venture to say that the reason we moved to the system was that we already used other BD...

Mar 2022
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Manager

Personally, I wouldn't buy the product again. I would choose another product because I want better...

Mar 2022
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VP/Other Executive

The solution is the base for our data collection around controlled substance management. We haven’t...

Mar 2022
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VP/Other Executive

We are trying to prevent drug diversion. There is so much data within the system that we can...

Mar 2022
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Director

Things are going well with the product. We are now in a position where we have developed workflows...

Mar 2022
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Director

There is a reconciliation tab in the product, but we haven't been able to use it at all because we...

Mar 2022
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Director

The process of utilizing the product-generated risk scores has been going very well, but the one...

Mar 2022
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Director

There are limitations to the system, but the quality is there. It has a pretty user-friendly...

Mar 2022
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Director

BD has upped their game on integration. That was why we left a competing product to move to BD's...

Mar 2022
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Director

We oftentimes look to BD to help us know best practices and what their successful clients do....

Mar 2022
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Director

BD does avoid charging for every little thing, and I think what we see is what we pay for. However,...

Mar 2022
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Director

BD is committed to making the product a valuable part of their collective offering. They always have...

Mar 2022
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Director

We are hopeful that BD will enhance their reporting capabilities for completing investigations. When...

Mar 2022
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Director

The key part to making the implementation of the product successful was aligning and setting up the...

Mar 2022
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Director

Our training came in the form of a template that had been put together. I am not sure exactly how it...

Mar 2022
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Director

There have been times when the service people at BD have not been completely forward about...

Mar 2022
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Director

The product’s trending ability by location and nursing unit has been very helpful. The product can...

Feb 2022
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Director

I am fairly dissatisfied with BD overall as a company. We have a lot of other BD applications, and...

Feb 2022
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Director

Part of diversion is the retrospective review of reports, so it would be good to get some real-time...

Feb 2022
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Director

The vendor has regularly scheduled time set aside and opportunities for people to call in with...

Feb 2022
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VP/Other Executive

The solution provides a baseline level of information that is helpful since we currently don't have...

Jan 2022
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VP/Other Executive

Within the product, I can visualize what is pulled out, but I can't necessarily visualize what I...

Jan 2022
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VP/Other Executive

BD could have better rules and information feeding back to the people observing the data. The people...

Jan 2022
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Director

The vendor had tried really hard to keep their promises, but the product has taken off faster than...

Jan 2022
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Director

BD doesn’t charge us for every little thing. We are a partner with them, and we spend a lot of time...

Jan 2022
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Director

We have been able to keep track of the status of where things are in nursing. Before, we just shared...

Jan 2022
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Director

One of our biggest disappointments is that the system has not been very good at detecting diversion....

Jan 2022
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Director

The training was nonexistent. We felt like we were training and teaching the vendor how to use the...

Jan 2022
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Director

BD is trying to grow the product quickly, but they would need to first address some of the...

Jan 2022
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Director

Missing the integration with the anesthesia tools is a blind spot for us. There are various things...

Jan 2022
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Manager

The product is starting to mature and get more powerful as we grow with the system. From what I...

Nov 2021
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Manager

I have BD’s development team’s ear. Our medication safety officer is in the application more than...

Nov 2021
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Manager

The product is a standard charge. It is a monthly subscription with no surprises. The service and...

Nov 2021
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Manager

I would rate the product upgrades higher than the original implementation. There are a lot of...

Nov 2021
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Manager

We did not have too many challenges with the solution once we got the build set up and the tables...

Nov 2021
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Manager

We have had excellent support and ongoing training from BD. Anytime we have had any issues, we have...

Nov 2021
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Manager

BD was straight up with us about the product when we purchased it. They told us exactly where we...

Nov 2021
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Manager

The product is not really integrated with another solution. It is the end point, and there is...

Nov 2021
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Manager

The product is not easy to use. This type of analysis is extremely complicated. It is something that...

Nov 2021
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Manager

BD’s service has been excellent with this application. We don't need their executives' support....

Nov 2021
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Manager

BD's product took a lot of time to set up; it took more time than I anticipated. However, the...

Nov 2021
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Manager

The product’s setup works really well. The person that uses the product does not have any complaints...

Nov 2021
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Manager

We can see things instantly much more easily now than we could with our previous product. We run...

Nov 2021
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Manager

Things have gotten crazy busy. We have another product from the vendor, and I remember that the...

Nov 2021
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Director

We have been a little disappointed with the tool. We don't feel like it identifies diversion very...

Nov 2021
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Director

I love that the product integrates with our cabinet and that our automated cabinet removals are...

Nov 2021
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Director

Our old product worked better, but it didn't have the integration options that this solution does.

Nov 2021
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Director

The vendor is really good at getting paid. They have a line-item charge for everything.

Nov 2021
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Director

When we need to get one of BD's techs on-site, they get to us pretty quickly. I appreciate that.

Nov 2021
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Director

If I am being optimistic, our satisfaction can only go up marginally in the next year. Some of the...

Nov 2021
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Director

The solution has given us some marginal value in reviewing specific concerns about diversion. The...

Nov 2021
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Director

I am struggling with the solution in terms of operations. The solution has a lot of neat things in...

Nov 2021
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Director

The vendor has made the assumption that we have human beings available to use this product. When the...

Nov 2021
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Director

We got the product at a cheap price, so BD seems to be positioned well in terms of price.

Nov 2021
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Director

BD is developing the product well. However, they are always in trouble with different EMR users; BD...

Nov 2021
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Director

An end user would want to reach out to the vendor’s support team when something is broken or they...

Nov 2021
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Director

A big outcome of the product is the proactive diversion reports, but that feature is the most oddly...

Nov 2021
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Director

I was ultimately trying to find something that our pharmacists could quickly log in to and see new...

Nov 2021
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Director

The product was easy to implement due to existing data feeds and an existing platform that we were...

Nov 2021
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Director

We did an upgrade that I like. It brought more of a 10,000-feet view, which is probably my favorite...

Nov 2021
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Director

I don’t know that BD knows the immediate fix for some capabilities, like the drip rate. They get...

Nov 2021
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Director

My entire intention for the product was to drive tangible outcomes, and that has been one of my...

Nov 2021
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Director

The user experience in inventory optimization and inside the analytics is very seamless. We can...

Nov 2021
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Director

Most of the training for us came under certain circumstances where there were not many trainers...

Nov 2021
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Director

BD has more access to my data than I do. I was always frustrated with BD because I didn’t feel like...

Nov 2021
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VP/Other Executive

Things have been good for the most part. We have had some isolated people that either haven't...

Oct 2021
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VP/Other Executive

BD has a reports tab that integrates previous reports. The hardest transition is for people to...

Oct 2021
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VP/Other Executive

The biggest concern we have is that the user anomaly dashboard only evaluates data for opioids....

Oct 2021
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VP/Other Executive

BD takes a lot of initiative in setting up our initial training and support. They set up periodic...

Oct 2021
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VP/Other Executive

Without the tool, we would probably have the ability to mine the data and draw our own conclusions,...

Oct 2021
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VP/Other Executive

One of the great things about BD's tool is that it allows some site-specific documentation of...

Oct 2021
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VP/Other Executive

What the vendor is doing is very similar to what we are doing in other spaces, and that is creating...

Oct 2021
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Manager

We have had meetings with the vendor’s executives around developments. They have given us updates,...

Sep 2021
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Manager

The product is helping us eliminate bad practices, like not logging waste in a timely manner. We are...

Sep 2021
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Manager

I haven't had any upgrades yet, but so far, we haven't had any downtime. I am pretty happy. The...

Sep 2021
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Manager

The ease of use depends on whether the user is a nurse or pharmacist. The pharmacists are pretty...

Sep 2021
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Manager

BD came out with their diversion product. We are a BD customer all the way across the board. We...

Sep 2021
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Manager

BD keeps most but not all promises, some of them have come true while some are still a work in...

Sep 2021
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Manager

We had some hiccups on the implementation, there were some resource issues, but I don't want to hold...

Sep 2021
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Manager

The training was very good. We had hands-on training and access to the teaching materials. We had...

Sep 2021
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Manager

There are some things that BD’s product could do better. Risk scores and waste transactions are...

Sep 2021
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Manager

The interoperability is great and has reduced our auditing time greatly. Between the EHR and the...

Sep 2021
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Manager

We have office hours where we get together with BD. We have an open forum. BD just does a brief...

Sep 2021
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Manager

We have had some long support calls. We have probably had more calls than we would have liked to...

Sep 2021
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Manager

The vendor’s web support is fine. We can go in and find a lot of things that we need. BD has alerts,...

Sep 2021
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VP/Other Executive

BD's executives are definitely involved. We also have a customer success manager. Anytime that I...

Sep 2021
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VP/Other Executive

Our top three outcomes with BD HealthSight Diversion Management have been comprehensive data, great...

Sep 2021
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Analyst/Coordinator

BD HealthSight Diversion Management is working really well. The solution has certainly accelerated...

Sep 2021
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Analyst/Coordinator

Recently, we caught a physician with our own manual audits. BD HealthSight Diversion Management had...

Sep 2021
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Analyst/Coordinator

BD upgraded the software recently, and the system is actually pulling in some of the information...

Sep 2021
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Analyst/Coordinator

BD hasn't charged us for any issues that I have reached out for. I have certainly asked for a lot of...

Sep 2021
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Analyst/Coordinator

BD definitely keeps all their promises. I wish BD HealthSight Diversion Management would work in...

Sep 2021
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Analyst/Coordinator

In the past, I have opened tickets on BD’s support site, and I haven't gotten as quick of a response...

Sep 2021
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Analyst/Coordinator

We got a lot of onboarding and training from the vendor when we first started using the tool. Now,...

Sep 2021
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Analyst/Coordinator

I want to see the vendor add more functionality to the system for procedural areas. We don’t enter...

Sep 2021
||
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Analyst/Coordinator

One of the issues we have found with BD HealthSight Diversion Management is that if the waste is...

Sep 2021
||
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VP/Other Executive

Our implementation of BD HealthSight Diversion Management went well. The support and training from...

Sep 2021
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VP/Other Executive

Since BD HealthSight Diversion Management was a relatively new software platform, the lift on our...

Sep 2021
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VP/Other Executive

With so much information, we could dedicate a number of FTEs to just the overall analysis and...

Sep 2021
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VP/Other Executive

From a diversion perspective, BD HealthSight Diversion Management is our source of truth and our...

Sep 2021
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VP/Other Executive

There is still a gap in the procedural areas. With the functionality of BD's cabinets in the...

Sep 2021
||
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Manager

The risk scoring is not really working. We ignore the risk score component as a result. BD says it...

Sep 2021
||
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