BD HealthSight Diversion Management Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture
I would say one of the main issues we have is that when we were sold this product, it was promoted...
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Relationship
An issue that we have is we are in a different time zone than where the majority of BD’s support is....
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Loyalty, Product
The reconciliation in this solution works as expected. The vendor's diversion detection or risk...
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Loyalty, Product
The product doesn't do anything for the pharmacy department. The one thing that it does that I will...
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Loyalty, Product
BD’s platform doesn’t have anything for compounding pharmacies to show what has been ordered and...
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Product
BD’s platform has never led to finding diversions. With our previous system, we would find someone...
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Product
We have reconciliation and can see all of the transactions that go on in the OR. The big problem...
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Product
BD has spent time developing a reconciliation tool so they can reconcile and fancily present what...
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Loyalty
If I had to choose whether to buy this solution again, I would give it a qualified no. There are...
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Product
Overall, things have been going fine with this solution. We have been using BD's product for a long...
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Product
Because we are combining this system with other audit practices, I don't know that I would say there...
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Product
Combining all the information together in one place is a great thing. But the system has some flaws...
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Product, Value
We just had a meeting where we were talking about outcomes with BD HealthSight Diversion Management....
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Product
The reason I am not highly confident in the product's ability is that when we originally went with...
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Relationship, Product
BD’s support team is super responsive. BD HealthSight Diversion Management is a great program. It...
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Operations, Product, Value
BD HealthSight Diversion Management is pretty expensive. I think there is room for improvement,...
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Product
BD HealthSight Diversion Management is providing more information than we obtained manually before...
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Product
BD HealthSight Diversion Management is not very user friendly. We click on something and get into...
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Loyalty
BD HealthSight Diversion Management is not part of our long-term plans. There is a lot of noise in...
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Loyalty
I probably would not buy BD HealthSight Diversion Management again, and I really hate to say that...
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Product
We could use BD HealthSight Diversion Management more robustly, but the biggest outcome we have seen...
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Product
If I were to recommend BD HealthSight Diversion Management, I would highlight the efficiency gains...
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Product
Pharmacy staff members understand the distribution side of the house as they refill and dispense...
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Relationship
BD is not proactive. They need to improve upon that. We don't see a lot of their people pushing us....
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Culture, Value
BD’s pricing is up front and transparent. It is one subscription.
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Product
There is an extraction tool that we have come to really lean on in our technician workflow. The...
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Product
BD could probably improve the override functionality in the solution. The application does a great...
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Product
There is a function of the application called compliance summary, and there are maybe some...
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Product, Value
The compliance summary allows us to extract some high-level information and pass it along to our...
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Loyalty, Relationship
If I was talking to somebody who was contemplating whether this application would be a good solution...
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Product
BD does updates pretty frequently, and that is nice. This last version of the solution that just...
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Relationship, Operations
BD’s customer service is good. We have cycled through a few subject matter experts during our time...
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Product
The product is very integrated within all of our applications, our hospital system especially.
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Relationship, Operations, Product
The product is extremely easy to use. With the newer applications, BD has done a very good job of...
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Value
The product is pricey. It takes a lot of time and investment to have a system that can provide the...
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Loyalty, Product
BD HealthSight Diversion Management is providing us with what we expect to receive, and it continues...
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Product
We are using the application to reinforce our other investigating tools that we utilize, make sure...
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Relationship
With BD, we can open tickets online, or we can phone in for help, and we will get a call or an email...
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Product
I would suggest that the vendor work on the user management for the program, such as when we are...
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Loyalty
Our satisfaction would improve if we got more accurate reconciliation and administration data and if...
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Relationship
We do have a kind of business service executive from BD who works with our team if we have issues....
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Product
One of the great things is that the product updates quarterly, and my understanding is that everyone...
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Relationship, Value
I would like BD to be more proactive in helping us fix issues so instead of us trying to figure...
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Culture, Loyalty, Product
If I could go back in time, I would not buy this product again because some of the things that were...
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Operations
BD has monthly live training courses that we can sign up for and attend, and that is nationwide...
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Operations
To anyone going with BD, I would emphasize that they need a dedicated BD resource during the...
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Product
The product does integrate with our other systems, and it can see those administrations, but it...
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Product
We have identified a lot of policy violations and practice gaps where the end users aren't doing the...
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Product
BD needs to create something more user friendly that provides me with what I am looking for...
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Loyalty
We are looking at options other than BD HealthSight Diversion Management. It is very cumbersome and...
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Relationship
We have not really had any type of ongoing conversations or meetings with BD in well over a year. I...
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Product
There is no way that we can help with the machine learning of BD HealthSight Diversion Management to...
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Culture, Value
I don't deal with charges. In our other BD contract, if we want BD HealthSight Diversion Management,...
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Relationship
BD’s support staff is very responsive. When we have problems, we submit tickets, and the staff is...
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Loyalty, Product
We don't have a lot of stuff integrated with BD HealthSight Diversion Management, so we are really...
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Operations
BD only does early training, so they don't do ongoing training. We start with people who train us,...
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Relationship, Product
The system lists when things are running slow right before we even log in; that is the most...
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Product
The system doesn't reconcile things that it should. There are a lot of unreconciled transactions,...
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Culture
I really don't remember how BD promoted BD HealthSight Diversion Management. When I reached out to a...
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Product
There are definitely a lot of glitches in BD HealthSight Diversion Management and things that we...
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Relationship, Product
The system has been having a lot of slowness lately, and that has really slowed down the...
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Product
With BD HealthSight Diversion Management, we have had a lot more transparency in the number of...
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Operations, Product
BD HealthSight Diversion Management is pretty simple to use. End users don't really seem to have...
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Relationship
BD is pretty proactive about letting us know about problems and issues. We have definitely dealt...
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Product
BD HealthSight Diversion Management is pretty simple to use. It keeps track of information and it...
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Operations
BD's initial training was excellent, especially their training for BD HealthSight Diversion...
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Relationship
BD does a really great job with their support. They have been more than willing to try to partner...
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Loyalty, Product
BD is certainly improving, but I would not say that they are keeping up with the market when it...
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Relationship, Product
When we have had new technologies, BD has been willing to work with us to integrate them, but there...
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Product
BD HealthSight Diversion Management has some severe limitations. One thing that we really struggle...
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Product
We really want whatever diversion solution we are using to highlight diverters and bring them to our...
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Culture, Relationship
BD does not necessarily break promises, but the timelines are always a bit questionable as to when...
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Product
The people at BD have made themselves very available, and for the most part, BD HealthSight...
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Product
This product was bundled with our current BD contracts. That was nice. There are growing pains with...
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Product
With BD HealthSight Diversion Management, we have seen the identification of bad practices and areas...
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Product
With BD HealthSight Diversion Management, we are better at finding discrepancies and sending those...
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Product
There are certain functionalities we wish we had in BD HealthSight Diversion Management. We will put...
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Relationship, Product
I would like BD HealthSight Diversion Management to communicate more directly with people. If I give...
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Operations, Product
I would like BD HealthSight Diversion Management to have more connectivity between different sites....
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Product, Value
We have seen a lot of increased efficiency for our technician who does a lot of our controlled...
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Loyalty, Product
There are some competitors' products on the market that offer a little more robust services and...
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Relationship, Operations
BD has updates in progress, and I would say they do work on the things that they say they are...
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Value
BD charges for some new functionality but not for every little fix, bit, and piece of service.
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Product
The software can't reconcile different medicinal package sizes, and we get a lot of false positives...
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Product
The product doesn't integrate with the timekeeping system or anything like that. That integration...
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Product
The product is pretty easy to use on the whole, but that is in part because there is just not a lot...
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Loyalty, Operations, Product
BD has released the periop oversight piece, but we haven't implemented it, in part because there was...
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Relationship, Product
When we have files not transfer over due to a server update or patch, the vendor reaches out to us...
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Relationship
We have an account executive that reaches out, and we have quarterly meetings, which are really...
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Loyalty
I'm glad that we have something because the system does lead to a lot of efficiency for our team....
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Culture, Value
BD’s invoices are difficult to read. I have a monthly service fee for each thing. Some things that I...
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Relationship
I was given some direct contact information for higher-level individuals early on. So BD tries to...
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Culture, Relationship
BD has never promised me something that I haven't gotten. I had a recent concern, and we couldn't...
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Product
BD HealthSight Diversion Management has been able to allow us to look back and see if there is...
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Product
The number-one area BD could focus on to help our organization would be the interoperability with...
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Loyalty
I inherited BD HealthSight Diversion Management, and I didn't have the opportunity to look at a lot...
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Product
BD Healthsight Diversion Management has made it easier, in a way, to find some issues. However, that...
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Product
BD HealthSight Diversion Management allows me to find possible incidents. The incidents are not...
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Relationship, Product
BD HealthSight Diversion Management is very helpful for our diversion program. The only thing I wish...
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