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Protenus Diversion Analytics Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

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User Commentary

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VP/Other Executive

Protenus Diversion Analytics limits false positives while identifying more true diversion cases;...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Protenus was acquired by Bluesight, long viewed as a Cadillac-level drug diversion vendor. We...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

My wish list for Protenus Diversion Analytics includes more robust tracking in OR-type settings and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Since Bluesight acquired Protenus Diversion Analytics and did not originally build it, support for...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Protenus Diversion Analytics pulls employee data from our HR system, but not time and attendance. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Protenus Diversion Analytics needs to do a better job of filtering out false positives. It is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I have gone through Bluesight’s training and demos multiple times, and the quality has been...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

There is far more that an analytics-based diversion solution should be doing. Instead, Protenus...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We currently have an open issue that Bluesight did not identify. We discovered it ourselves. We...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Protenus Diversion Analytics needed significant improvement following its acquisition by Bluesight....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The system's approach to identifying diversions is a challenge. If Bluesight moved to an HL7...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

When we were first working with Protenus Diversion Analytics, the vendor made a lot of changes...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There are some areas where we have been struggling to make Protenus Diversion Analytics more useful;...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

Protenus does not nickel-and-dime. However, the company was recently sold.

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

For regular end users, Protenus Diversion Analytics does a good job of limiting false positives. But...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

One issue we have with Protenus Diversion Analytics is with the time-and-attendance piece. If...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

Once I learned the Protenus Diversion Analytics system, it was pretty self-explanatory. I know what...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Bluesight is using their AI analytics to identify incidents where the reconciliation wasn’t...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Over our experience with Protenus Diversion Analytics, we had to revise the way that we thought...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Protenus Diversion Analytics has a very user-friendly UI that is easy to navigate and filter down...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There has been a little bit less engagement with the Bluesight customer success teams ever since...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We had training on Protenus Diversion Analytics when we initially implemented it, and we had a...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

With Protenus Diversion Analytics, I want to see better incorporation of a few more software...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We are extremely satisfied with Protenus Diversion Analytics. Bluesight's machine learning seems to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

There are some false positives in the system when an area has no diversion but has some sloppy...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Bluesight was purchased, and they are sunsetting Protenus Diversion Analytics. There haven't been...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

The vendor has become Bluesight just in the last year. They were Protenus before. We have been with...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We don't have any issues with Bluesight. We just have more staff members complaining they weren’t in...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

I like Bluesight’s customer service and ease of use. We contact the vendor, and they immediately let...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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