Protenus Diversion Analytics Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
When we were first working with Protenus Diversion Analytics, the vendor made a lot of changes...
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Loyalty, Operations
There are some areas where we have been struggling to make Protenus Diversion Analytics more useful;...
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Culture, Value
Protenus does not nickel-and-dime. However, the company was recently sold.
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Product
For regular end users, Protenus Diversion Analytics does a good job of limiting false positives. But...
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Product, Value
One issue we have with Protenus Diversion Analytics is with the time-and-attendance piece. If...
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Operations, Product
Once I learned the Protenus Diversion Analytics system, it was pretty self-explanatory. I know what...
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Value
Bluesight is using their AI analytics to identify incidents where the reconciliation wasn’t...
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Loyalty
Over our experience with Protenus Diversion Analytics, we had to revise the way that we thought...
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Product
Protenus Diversion Analytics has a very user-friendly UI that is easy to navigate and filter down...
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Relationship
There has been a little bit less engagement with the Bluesight customer success teams ever since...
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Relationship, Operations
We had training on Protenus Diversion Analytics when we initially implemented it, and we had a...
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Product
With Protenus Diversion Analytics, I want to see better incorporation of a few more software...
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Product
We are extremely satisfied with Protenus Diversion Analytics. Bluesight's machine learning seems to...
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Product
There are some false positives in the system when an area has no diversion but has some sloppy...
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Loyalty
Bluesight was purchased, and they are sunsetting Protenus Diversion Analytics. There haven't been...
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Value
The vendor has become Bluesight just in the last year. They were Protenus before. We have been with...
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Relationship, Product
We don't have any issues with Bluesight. We just have more staff members complaining they weren’t in...
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Relationship, Product
I like Bluesight’s customer service and ease of use. We contact the vendor, and they immediately let...
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Product, Value
Protenus Diversion Analytics definitely has streamlined our process. We have had success with the...
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Loyalty, Relationship, Product
Bluesight's strengths are definitely listening to their customers and their continual effort to...
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Value
Bluesight has two options for this solution, the premium and the basic. It feels like some of the...
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Operations
We have been on the solution for a while now, and its training was a little higher engagement in the...
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Relationship
We had an issue recently, and I reached out to Bluesight about it. However, they weren't very...
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Product, Value
The solution has a lot of data. That is tough for someone who isn't in it all the time. I think the...
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Culture, Loyalty
We are in a bit of a tricky situation because we were told that Protenus was bought out by Bluesight...
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Relationship, Product, Value
The biggest benefit of the system is that people know that we are engaging with and actively...
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Product, Value
With Protenus Diversion Analytics, we have caught a couple of people actually diverting and have...
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Loyalty, Value
Protenus Diversion Analytics is connecting our EHR and other platforms and making everything talk...
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Operations
We did have some minor integration problems with Protenus Diversion Analytics because it talks to...
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Operations
The vendor's training was fine. If I were giving this feedback for our first couple of years instead...
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Loyalty
I see that the vendor is Bluesight now and was formerly Protenus. We looked at Bluesight when those...
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Product
My users have been fine with Protenus Diversion Analytics. My users and I are younger, and we grew...
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Loyalty, Relationship, Product
The outcomes with Protenus Diversion Analytics are all data driven and objective. The tools in...
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Relationship, Value
There has just been one charge throughout. There hasn't been anything Bluesight has told us that...
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Relationship
We don't use Bluesight’s support team a ton. The last time we contacted the support people, it took...
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Loyalty
We have recommended Protenus Diversion Analytics. Overall, Protenus Diversion Analytics is a good...
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Loyalty
A while ago, the vendor was talking about integrating our scheduling process with our diversion...
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Relationship, Product
I probably wouldn't buy Protenus Diversion Analytics again after having used it. The updates for it...
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Operations
The implementation of Protenus Diversion Analytics was really smooth. I was satisfied with how it...
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Product
Protenus Diversion Analytics has not found a lot of diversion. No system is perfect, but it tends to...
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Operations
Bluesight’s training has been very good, and they have offered additional training. They also have a...
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Product
Using Protenus Diversion Analytics, we have identified some diversion. We have also identified some...
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Loyalty
We weren't aware that Protenus was going to be purchased by Bluesight, and if we had known that, we...
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Product
We have identified some gaps with Protenus Diversion Analytics. It still can't track drips and...
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Culture
Initially, we had our contract set up differently with Protenus, and when Bluesight bought Protenus...
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Product
We have made a lot of strides forward in rotating off of our old system and to Protenus Diversion...
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Relationship
I am not happy with Protenus because they made some promises they have not kept yet. We have been...
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Relationship, Operations
I am not happy with Protenus' customer service. I am struggling with the implementation and...
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Loyalty
We decided to switch to Protenus Diversion Analytics because our previous drug diversion solution...
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