Protenus Diversion Analytics Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Product, Value

Protenus Diversion Analytics definitely has streamlined our process. We have had success with the...

Apr 2025
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Director

Loyalty, Relationship, Product

Bluesight's strengths are definitely listening to their customers and their continual effort to...

Apr 2025
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Director

Value

Bluesight has two options for this solution, the premium and the basic. It feels like some of the...

Apr 2025
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Director

Operations

We have been on the solution for a while now, and its training was a little higher engagement in the...

Apr 2025
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Director

Relationship

We had an issue recently, and I reached out to Bluesight about it. However, they weren't very...

Apr 2025
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Director

Product, Value

The solution has a lot of data. That is tough for someone who isn't in it all the time. I think the...

Apr 2025
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Director

Culture, Loyalty

We are in a bit of a tricky situation because we were told that Protenus was bought out by Bluesight...

Apr 2025
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Director

Relationship, Product, Value

The biggest benefit of the system is that people know that we are engaging with and actively...

Apr 2025
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VP/Other Executive

Product, Value

With Protenus Diversion Analytics, we have caught a couple of people actually diverting and have...

Apr 2025
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VP/Other Executive

Loyalty, Value

Protenus Diversion Analytics is connecting our EHR and other platforms and making everything talk...

Apr 2025
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VP/Other Executive

Operations

We did have some minor integration problems with Protenus Diversion Analytics because it talks to...

Apr 2025
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VP/Other Executive

Operations

The vendor's training was fine. If I were giving this feedback for our first couple of years instead...

Apr 2025
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VP/Other Executive

Loyalty

I see that the vendor is Bluesight now and was formerly Protenus. We looked at Bluesight when those...

Apr 2025
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VP/Other Executive

Product

My users have been fine with Protenus Diversion Analytics. My users and I are younger, and we grew...

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Product

The outcomes with Protenus Diversion Analytics are all data driven and objective. The tools in...

Apr 2025
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VP/Other Executive

Relationship, Value

There has just been one charge throughout. There hasn't been anything Bluesight has told us that...

Apr 2025
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VP/Other Executive

Relationship

We don't use Bluesight’s support team a ton. The last time we contacted the support people, it took...

Apr 2025
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VP/Other Executive

Loyalty

We have recommended Protenus Diversion Analytics. Overall, Protenus Diversion Analytics is a good...

Apr 2025
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VP/Other Executive

Loyalty

A while ago, the vendor was talking about integrating our scheduling process with our diversion...

Apr 2025
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Director

Relationship, Product

I probably wouldn't buy Protenus Diversion Analytics again after having used it. The updates for it...

Mar 2025
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Director

Operations

The implementation of Protenus Diversion Analytics was really smooth. I was satisfied with how it...

Mar 2025
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Director

Product

Protenus Diversion Analytics has not found a lot of diversion. No system is perfect, but it tends to...

Mar 2025
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Director

Operations

Bluesight’s training has been very good, and they have offered additional training. They also have a...

Mar 2025
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Director

Product

Using Protenus Diversion Analytics, we have identified some diversion. We have also identified some...

Mar 2025
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Director

Loyalty

We weren't aware that Protenus was going to be purchased by Bluesight, and if we had known that, we...

Mar 2025
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Manager

Product

We have identified some gaps with Protenus Diversion Analytics. It still can't track drips and...

Mar 2025
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Manager

Culture

Initially, we had our contract set up differently with Protenus, and when Bluesight bought Protenus...

Mar 2025
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Manager

Product

We have made a lot of strides forward in rotating off of our old system and to Protenus Diversion...

Mar 2025
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Director

Relationship

I am not happy with Protenus because they made some promises they have not kept yet. We have been...

Mar 2025
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Director

Relationship, Operations

I am not happy with Protenus' customer service. I am struggling with the implementation and...

Mar 2025
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Director

Loyalty

We decided to switch to Protenus Diversion Analytics because our previous drug diversion solution...

Mar 2025
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Analyst/Coordinator

Product

There are some bugs within the system where it can't see or compute certain information very well....

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

We haven't seen a ton of improvement with Protenus Diversion Analytics, and we haven't seen a lot of...

Jan 2025
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Analyst/Coordinator

Product

OR and anesthesia is an area that the Protenus system is supposed to be monitoring, but I don't...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

I don't know that there is a ton of focus on pharmacy in the Protenus system. I don't think the...

Jan 2025
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Analyst/Coordinator

Relationship, Product

Protenus Diversion Analytics gives us individual cases to examine, and it does a good job of finding...

Jan 2025
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Analyst/Coordinator

Product

Protenus Diversion Analytics’ ability to find diversion in nursing is really variable. There are...

Jan 2025
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Analyst/Coordinator

Loyalty

We are still not getting a lot of drug diversion cases coming from Protenus Diversion Analytics,...

Jan 2025
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Manager

Loyalty, Product

Protenus has pretty much delayed all of the enhancements and improvements on their platform while...

Jan 2025
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Manager

Product, Value

The biggest thing we have seen in using Protenus Diversion Analytics has been improved efficiency in...

Jan 2025
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Manager

Operations

Things are going well with Protenus Diversion Analytics. There is definitely a lot of information in...

Jan 2025
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Manager

Product, Value

The benefit that we see from using Protenus Diversion Analytics is that a lot of the work on the...

Jan 2025
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Manager

Loyalty, Operations, Product

I have used other diversion products, and Protenus Diversion Analytics is the best one by far. The...

Jan 2025
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Analyst/Coordinator

Product, Value

Protenus Diversion Analytics has helped to better equip our staff and show them just how bad some of...

Jan 2025
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Analyst/Coordinator

Operations, Product

This solution can be a little harder on people who don’t have any kind of background in this area....

Jan 2025
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Analyst/Coordinator

Product

This solution doesn't catch a user if they do a complete name change, even if they have the same...

Jan 2025
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Analyst/Coordinator

Relationship

The fact that this solution has the academy is a strength. We can go in and learn everything and do...

Jan 2025
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Analyst/Coordinator

Operations

There were delays on both sides of the implementation in trying to get the entire program up,...

Jan 2025
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Analyst/Coordinator

Product

Overall, this solution is pretty simple and self-explanatory. However, for someone who is coming in...

Jan 2025
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Analyst/Coordinator

Product

The graphs and the bars in the reports are just too cluttered. There is just too much data in it. It...

Jan 2025
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VP/Other Executive

Relationship, Operations

Protenus is very good at providing support and proactive service. In terms of training, Protenus is...

Nov 2024
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VP/Other Executive

Loyalty, Relationship

Protenus keeps all of their promises, and they follow up with us in a very polite way. We are very...

Nov 2024
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VP/Other Executive

Product

Protenus Diversion Analytics can be used in the OR, and Protenus has made improvements to its...

Nov 2024
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VP/Other Executive

Loyalty, Product

Protenus Diversion Analytics' integration is usable. It isn't having problems, and we haven't had...

Nov 2024
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VP/Other Executive

Culture, Value

We can pretty much get everything we need from Protenus for one fee. That is something that I really...

Nov 2024
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VP/Other Executive

Relationship

Protenus is very good at delivering new technology. I like the fact that they have routine meetings...

Nov 2024
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VP/Other Executive

Product

The only challenge with Protenus Diversion Analytics is that sometimes the reports that are...

Nov 2024
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VP/Other Executive

Relationship, Product

I would like Protenus to give us a report on how we are doing in terms of following up with cases....

Nov 2024
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VP/Other Executive

Loyalty

I would buy the system again. I actually had to make that choice a while ago. We were transitioning...

Nov 2024
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VP/Other Executive

Loyalty, Product, Value

The biggest outcome of the system is basically having something available so that everyone knows...

Nov 2024
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VP/Other Executive

Product, Value

By using Protenus Diversion Analytics, we have definitely improved our early detection of diversion...

Nov 2024
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VP/Other Executive

Operations

Protenus did well with their implementation. They had office hours for our organization, and they...

Nov 2024
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VP/Other Executive

Operations

One thing that was somewhat difficult in doing the training for Protenus Diversion Analytics was not...

Nov 2024
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VP/Other Executive

Loyalty

Protenus Diversion Analytics is still pretty new for us, and I think there are some reports that...

Nov 2024
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VP/Other Executive

Operations

We have to know where to go in Protenus Diversion Analytics. The training is there, but we have to...

Nov 2024
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VP/Other Executive

Relationship

Protenus has been pretty responsive to questions and getting things resolved in a timely manner....

Nov 2024
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Analyst/Coordinator

Loyalty, Product, Value

Through Protenus Diversion Analytics, we can review all of our EHR activity. There has been a lot of...

Nov 2024
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Analyst/Coordinator

Operations

Protenus does really well with training. They offer a lot of additional services, and they do a...

Nov 2024
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Analyst/Coordinator

Loyalty, Product

With what Protenus does integrate, there is a little bit of error. At the same time, there is some...

Nov 2024
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Analyst/Coordinator

Product

One of the big things I want to see in Protenus Diversion Analytics has to do with the idea that the...

Nov 2024
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Analyst/Coordinator

Relationship

Protenus does better than expected at being proactive. They are actively communicating with us, but...

Nov 2024
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Analyst/Coordinator

Relationship, Product

We had an issue with a recent update, and Protenus Diversion Analytics was unavailable for multiple...

Nov 2024
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Director

Product

I haven't used another diversion tool. I have just used reports out of our automated dispensing...

Oct 2024
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Director

Product

There are definitely spaces that are not getting tracked at all. We are not reviewing the OR or...

Oct 2024
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Director

Loyalty, Product

We have just started using Protenus Diversion Analytics again because we had an EMR change. The data...

Oct 2024
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Director

Product

With the nursing area, because the tool is tracking everything from the electronic medical record...

Oct 2024
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Director

Product

I haven't really seen Protenus do anything new since we have had them, but their tool is very easy...

Oct 2024
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Director

Relationship

The customer service is wonderful. Support is one area that Protenus is just really great at. They...

Oct 2024
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Director

Product, Value

I don't know that the tool is giving me as much as I feel was promised, but it is definitely...

Oct 2024
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Manager

Loyalty, Value

Protenus has upgraded their technology. Protenus' system is in our long-term plans because it is a...

Sep 2024
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Manager

Operations

There is a learning curve for the product. I know if I were to leave the organization, it would be...

Sep 2024
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Manager

Relationship

We have routine meetings with the vendor's customer satisfaction person. That person has been pretty...

Sep 2024
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Manager

Loyalty, Product, Value

The biggest outcomes we have seen from the product are the discussions that have come out from the...

Sep 2024
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Manager

Operations

The vendor tries to do as many trainings as they can, but we haven't caught anyone yet. But the...

Sep 2024
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VP/Other Executive

Loyalty

In terms of the accuracy with which Protenus Diversion Analytics is pulling cases and alerting our...

Sep 2024
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VP/Other Executive

Operations

I would go so far as to say that the implementation process was flawless. I was pretty blown away by...

Sep 2024
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VP/Other Executive

Culture

During the sales process, one of the Protenus executives got involved during multiple calls, and...

Sep 2024
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VP/Other Executive

Relationship

Protenus undersells the product and over-delivers on the diversion front. That approach really...

Sep 2024
||
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VP/Other Executive

Loyalty

We were not specifically looking for improvement in identifying suspicious handling of medications...

Sep 2024
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Analyst/Coordinator

Relationship

Everything has gone well with Protenus over the last year. If there are any concerns or questions,...

Sep 2024
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Analyst/Coordinator

Relationship, Product

There is definitely nothing wrong with the program. Protenus is continuing to make changes to...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

The only new functionality for Protenus Diversion Analytics that we have discussed is controlled or...

Sep 2024
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Analyst/Coordinator

Product, Value

Overall, we have improved on our unreconciled medications organizationally. We are doing better...

Sep 2024
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Director

Loyalty, Product

With Protenus Diversion Analytics, it took a while to get the interfaces working well and with the...

Sep 2024
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Director

Relationship

It usually takes Protenus almost a week to reply; the reply is not immediate. But their executives...

Sep 2024
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Director

Culture, Loyalty

As long as Protenus is not overpromising what Protenus Diversion Analytics can do, then customers...

Sep 2024
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Director

Product

We have much more data and insights than we had before using Protenus Diversion Analytics for policy...

Sep 2024
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Director

Product, Value

Protenus has been able to provide us with a system that helps us immensely in terms of time when it...

Aug 2024
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Director

Loyalty, Product

The only piece that we are still wishing for that we know Protenus is working on is for us to be...

Aug 2024
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Director

Product

The system goes down to our time clock system all the way. So we are getting a timely clock feed and...

Aug 2024
||
(0)
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Director

Relationship

As a vendor, Protenus is very willing to work with their customers. We have routine meetings with...

Aug 2024
||
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Analyst/Coordinator

Relationship

The vendor holds webinars, and I participate in those regularly. Our customer success manager is...

Aug 2024
||
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Analyst/Coordinator

Loyalty

We have decided that we are going to move away from Protenus' system. The vendor whose system we are...

Aug 2024
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Analyst/Coordinator

Product

We have had a few issues with the product's coding. In its matching process, data comes over to...

Aug 2024
||
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Analyst/Coordinator

Product, Value

The outcomes that we have seen from the product are that we have been able to detect diversion. We...

Aug 2024
||
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Director

Relationship

Protenus is case driven rather than user-list driven, so instead of giving me a list of potential...

May 2024
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Director

Loyalty, Product

We are contracting with another drug diversion monitoring vendor. Hopefully, they will cover some of...

May 2024
||
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Director

Product, Value

Protenus Diversion Analytics definitely has helped trend certain individuals that come up as...

May 2024
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Director

Relationship

I would probably go with Protenus again. I only have a few complaints. They put a lot of stuff on...

May 2024
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Director

Culture, Value

Protenus tries to establish contracts where they aren't charging for every little thing, but at the...

May 2024
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Director

Product

Protenus Diversion Analytics is promoted as an anesthesia audit tool, but anesthesia audits are very...

May 2024
||
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Director

Product

Protenus Diversion Analytics doesn't directly integrate with everything. The system integrates with...

May 2024
||
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Director

Product

Overall, my experiences with Protenus have been pretty good. There are a few deliverables that I...

May 2024
||
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Director

Operations

There are some aspects of Protenus Diversion Analytics that we have to know in order to navigate,...

May 2024
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Director

Relationship

I work very well with someone specific at Protenus, and they are very effective at communicating....

May 2024
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Manager

Operations

The go-live actually went well. For the first few months, we were reteaching the AI and weeding out...

May 2024
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Manager

Product, Value

In terms of outcomes, we have been able to track a lot of unreconciled doses, which essentially...

May 2024
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Manager

Loyalty, Value

Personally, I wouldn't buy Protenus Diversion Analytics again. There is a much better software...

May 2024
||
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Manager

Product

I would tell someone looking at Protenus Diversion Analytics, especially from the drug diversion...

May 2024
||
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Manager

Product

I would tell others to inquire about a complete report from the purchase history to when a drug is...

May 2024
||
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Manager

Loyalty, Product

Infusion data is not being pulled by Protenus Diversion Analytics. The selling point of a different...

May 2024
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Manager

Product

We can have a suspected diversion and a true diversion. The system should be able to tell us based...

May 2024
||
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Manager

Loyalty, Product

A lot of systems have batch files, so we have a 12-day delay. They are not HL7s, so we don't have...

May 2024
||
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Manager

Value

We haven't had any requests that would require an escalation for a charge, so right now, we are not...

May 2024
||
(0)
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Manager

Loyalty, Product

Protenus has three total applications: one for diversion, one for pharmacy, and one for anesthesia....

May 2024
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Manager

Product

Protenus Diversion Analytics is a very user-friendly system. I have had my techs on it and have even...

May 2024
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Manager

Relationship

Protenus’ web support is very intuitive. If we open a ticket or our account manager opens a ticket,...

May 2024
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VP/Other Executive

Relationship

We have a direct line to the Protenus customer service team, and they help us work through any...

May 2024
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VP/Other Executive

Product, Value

I like that I can select cases to see and filter out the ones that are not a high priority for us,...

May 2024
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