Protenus Diversion Analytics Commentary
Filtered view: All
Subject Expert
Jackson Tate
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
Protenus Diversion Analytics definitely has streamlined our process. We have had success with the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Bluesight's strengths are definitely listening to their customers and their continual effort to...
Login or Create an Account to see details.
Value
Bluesight has two options for this solution, the premium and the basic. It feels like some of the...
Login or Create an Account to see details.
Operations
We have been on the solution for a while now, and its training was a little higher engagement in the...
Login or Create an Account to see details.
Relationship
We had an issue recently, and I reached out to Bluesight about it. However, they weren't very...
Login or Create an Account to see details.
Product, Value
The solution has a lot of data. That is tough for someone who isn't in it all the time. I think the...
Login or Create an Account to see details.
Culture, Loyalty
We are in a bit of a tricky situation because we were told that Protenus was bought out by Bluesight...
Login or Create an Account to see details.
Relationship, Product, Value
The biggest benefit of the system is that people know that we are engaging with and actively...
Login or Create an Account to see details.
Product, Value
With Protenus Diversion Analytics, we have caught a couple of people actually diverting and have...
Login or Create an Account to see details.
Loyalty, Value
Protenus Diversion Analytics is connecting our EHR and other platforms and making everything talk...
Login or Create an Account to see details.
Operations
We did have some minor integration problems with Protenus Diversion Analytics because it talks to...
Login or Create an Account to see details.
Operations
The vendor's training was fine. If I were giving this feedback for our first couple of years instead...
Login or Create an Account to see details.
Loyalty
I see that the vendor is Bluesight now and was formerly Protenus. We looked at Bluesight when those...
Login or Create an Account to see details.
Product
My users have been fine with Protenus Diversion Analytics. My users and I are younger, and we grew...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The outcomes with Protenus Diversion Analytics are all data driven and objective. The tools in...
Login or Create an Account to see details.
Relationship, Value
There has just been one charge throughout. There hasn't been anything Bluesight has told us that...
Login or Create an Account to see details.
Relationship
We don't use Bluesight’s support team a ton. The last time we contacted the support people, it took...
Login or Create an Account to see details.
Loyalty
We have recommended Protenus Diversion Analytics. Overall, Protenus Diversion Analytics is a good...
Login or Create an Account to see details.
Loyalty
A while ago, the vendor was talking about integrating our scheduling process with our diversion...
Login or Create an Account to see details.
Relationship, Product
I probably wouldn't buy Protenus Diversion Analytics again after having used it. The updates for it...
Login or Create an Account to see details.
Operations
The implementation of Protenus Diversion Analytics was really smooth. I was satisfied with how it...
Login or Create an Account to see details.
Product
Protenus Diversion Analytics has not found a lot of diversion. No system is perfect, but it tends to...
Login or Create an Account to see details.
Operations
Bluesight’s training has been very good, and they have offered additional training. They also have a...
Login or Create an Account to see details.
Product
Using Protenus Diversion Analytics, we have identified some diversion. We have also identified some...
Login or Create an Account to see details.
Loyalty
We weren't aware that Protenus was going to be purchased by Bluesight, and if we had known that, we...
Login or Create an Account to see details.
Product
We have identified some gaps with Protenus Diversion Analytics. It still can't track drips and...
Login or Create an Account to see details.
Culture
Initially, we had our contract set up differently with Protenus, and when Bluesight bought Protenus...
Login or Create an Account to see details.
Product
We have made a lot of strides forward in rotating off of our old system and to Protenus Diversion...
Login or Create an Account to see details.
Relationship
I am not happy with Protenus because they made some promises they have not kept yet. We have been...
Login or Create an Account to see details.
Relationship, Operations
I am not happy with Protenus' customer service. I am struggling with the implementation and...
Login or Create an Account to see details.
Loyalty
We decided to switch to Protenus Diversion Analytics because our previous drug diversion solution...
Login or Create an Account to see details.
Product
There are some bugs within the system where it can't see or compute certain information very well....
Login or Create an Account to see details.
Loyalty, Relationship, Product
We haven't seen a ton of improvement with Protenus Diversion Analytics, and we haven't seen a lot of...
Login or Create an Account to see details.
Product
OR and anesthesia is an area that the Protenus system is supposed to be monitoring, but I don't...
Login or Create an Account to see details.
Loyalty, Product
I don't know that there is a ton of focus on pharmacy in the Protenus system. I don't think the...
Login or Create an Account to see details.
Relationship, Product
Protenus Diversion Analytics gives us individual cases to examine, and it does a good job of finding...
Login or Create an Account to see details.
Product
Protenus Diversion Analytics’ ability to find diversion in nursing is really variable. There are...
Login or Create an Account to see details.
Loyalty
We are still not getting a lot of drug diversion cases coming from Protenus Diversion Analytics,...
Login or Create an Account to see details.
Loyalty, Product
Protenus has pretty much delayed all of the enhancements and improvements on their platform while...
Login or Create an Account to see details.
Product, Value
The biggest thing we have seen in using Protenus Diversion Analytics has been improved efficiency in...
Login or Create an Account to see details.
Operations
Things are going well with Protenus Diversion Analytics. There is definitely a lot of information in...
Login or Create an Account to see details.
Product, Value
The benefit that we see from using Protenus Diversion Analytics is that a lot of the work on the...
Login or Create an Account to see details.
Loyalty, Operations, Product
I have used other diversion products, and Protenus Diversion Analytics is the best one by far. The...
Login or Create an Account to see details.
Product, Value
Protenus Diversion Analytics has helped to better equip our staff and show them just how bad some of...
Login or Create an Account to see details.
Operations, Product
This solution can be a little harder on people who don’t have any kind of background in this area....
Login or Create an Account to see details.
Product
This solution doesn't catch a user if they do a complete name change, even if they have the same...
Login or Create an Account to see details.
Relationship
The fact that this solution has the academy is a strength. We can go in and learn everything and do...
Login or Create an Account to see details.
Operations
There were delays on both sides of the implementation in trying to get the entire program up,...
Login or Create an Account to see details.
Product
Overall, this solution is pretty simple and self-explanatory. However, for someone who is coming in...
Login or Create an Account to see details.
Product
The graphs and the bars in the reports are just too cluttered. There is just too much data in it. It...
Login or Create an Account to see details.
Relationship, Operations
Protenus is very good at providing support and proactive service. In terms of training, Protenus is...
Login or Create an Account to see details.
Loyalty, Relationship
Protenus keeps all of their promises, and they follow up with us in a very polite way. We are very...
Login or Create an Account to see details.
Product
Protenus Diversion Analytics can be used in the OR, and Protenus has made improvements to its...
Login or Create an Account to see details.
Loyalty, Product
Protenus Diversion Analytics' integration is usable. It isn't having problems, and we haven't had...
Login or Create an Account to see details.
Culture, Value
We can pretty much get everything we need from Protenus for one fee. That is something that I really...
Login or Create an Account to see details.
Relationship
Protenus is very good at delivering new technology. I like the fact that they have routine meetings...
Login or Create an Account to see details.
Product
The only challenge with Protenus Diversion Analytics is that sometimes the reports that are...
Login or Create an Account to see details.
Relationship, Product
I would like Protenus to give us a report on how we are doing in terms of following up with cases....
Login or Create an Account to see details.
Loyalty
I would buy the system again. I actually had to make that choice a while ago. We were transitioning...
Login or Create an Account to see details.
Loyalty, Product, Value
The biggest outcome of the system is basically having something available so that everyone knows...
Login or Create an Account to see details.
Product, Value
By using Protenus Diversion Analytics, we have definitely improved our early detection of diversion...
Login or Create an Account to see details.
Operations
Protenus did well with their implementation. They had office hours for our organization, and they...
Login or Create an Account to see details.
Operations
One thing that was somewhat difficult in doing the training for Protenus Diversion Analytics was not...
Login or Create an Account to see details.
Loyalty
Protenus Diversion Analytics is still pretty new for us, and I think there are some reports that...
Login or Create an Account to see details.
Operations
We have to know where to go in Protenus Diversion Analytics. The training is there, but we have to...
Login or Create an Account to see details.
Relationship
Protenus has been pretty responsive to questions and getting things resolved in a timely manner....
Login or Create an Account to see details.
Loyalty, Product, Value
Through Protenus Diversion Analytics, we can review all of our EHR activity. There has been a lot of...
Login or Create an Account to see details.
Operations
Protenus does really well with training. They offer a lot of additional services, and they do a...
Login or Create an Account to see details.
Loyalty, Product
With what Protenus does integrate, there is a little bit of error. At the same time, there is some...
Login or Create an Account to see details.
Product
One of the big things I want to see in Protenus Diversion Analytics has to do with the idea that the...
Login or Create an Account to see details.
Relationship
Protenus does better than expected at being proactive. They are actively communicating with us, but...
Login or Create an Account to see details.
Relationship, Product
We had an issue with a recent update, and Protenus Diversion Analytics was unavailable for multiple...
Login or Create an Account to see details.
Product
I haven't used another diversion tool. I have just used reports out of our automated dispensing...
Login or Create an Account to see details.
Product
There are definitely spaces that are not getting tracked at all. We are not reviewing the OR or...
Login or Create an Account to see details.
Loyalty, Product
We have just started using Protenus Diversion Analytics again because we had an EMR change. The data...
Login or Create an Account to see details.
Product
With the nursing area, because the tool is tracking everything from the electronic medical record...
Login or Create an Account to see details.
Product
I haven't really seen Protenus do anything new since we have had them, but their tool is very easy...
Login or Create an Account to see details.
Relationship
The customer service is wonderful. Support is one area that Protenus is just really great at. They...
Login or Create an Account to see details.
Product, Value
I don't know that the tool is giving me as much as I feel was promised, but it is definitely...
Login or Create an Account to see details.
Loyalty, Value
Protenus has upgraded their technology. Protenus' system is in our long-term plans because it is a...
Login or Create an Account to see details.
Operations
There is a learning curve for the product. I know if I were to leave the organization, it would be...
Login or Create an Account to see details.
Relationship
We have routine meetings with the vendor's customer satisfaction person. That person has been pretty...
Login or Create an Account to see details.
Loyalty, Product, Value
The biggest outcomes we have seen from the product are the discussions that have come out from the...
Login or Create an Account to see details.
Operations
The vendor tries to do as many trainings as they can, but we haven't caught anyone yet. But the...
Login or Create an Account to see details.
Loyalty
In terms of the accuracy with which Protenus Diversion Analytics is pulling cases and alerting our...
Login or Create an Account to see details.
Operations
I would go so far as to say that the implementation process was flawless. I was pretty blown away by...
Login or Create an Account to see details.
Culture
During the sales process, one of the Protenus executives got involved during multiple calls, and...
Login or Create an Account to see details.
Relationship
Protenus undersells the product and over-delivers on the diversion front. That approach really...
Login or Create an Account to see details.
Loyalty
We were not specifically looking for improvement in identifying suspicious handling of medications...
Login or Create an Account to see details.
Relationship
Everything has gone well with Protenus over the last year. If there are any concerns or questions,...
Login or Create an Account to see details.
Relationship, Product
There is definitely nothing wrong with the program. Protenus is continuing to make changes to...
Login or Create an Account to see details.
Loyalty, Product
The only new functionality for Protenus Diversion Analytics that we have discussed is controlled or...
Login or Create an Account to see details.
Product, Value
Overall, we have improved on our unreconciled medications organizationally. We are doing better...
Login or Create an Account to see details.
Loyalty, Product
With Protenus Diversion Analytics, it took a while to get the interfaces working well and with the...
Login or Create an Account to see details.
Relationship
It usually takes Protenus almost a week to reply; the reply is not immediate. But their executives...
Login or Create an Account to see details.
Culture, Loyalty
As long as Protenus is not overpromising what Protenus Diversion Analytics can do, then customers...
Login or Create an Account to see details.
Product
We have much more data and insights than we had before using Protenus Diversion Analytics for policy...
Login or Create an Account to see details.
Product, Value
Protenus has been able to provide us with a system that helps us immensely in terms of time when it...
Login or Create an Account to see details.
Loyalty, Product
The only piece that we are still wishing for that we know Protenus is working on is for us to be...
Login or Create an Account to see details.
Product
The system goes down to our time clock system all the way. So we are getting a timely clock feed and...
Login or Create an Account to see details.
Relationship
As a vendor, Protenus is very willing to work with their customers. We have routine meetings with...
Login or Create an Account to see details.
Relationship
The vendor holds webinars, and I participate in those regularly. Our customer success manager is...
Login or Create an Account to see details.
Loyalty
We have decided that we are going to move away from Protenus' system. The vendor whose system we are...
Login or Create an Account to see details.
Product
We have had a few issues with the product's coding. In its matching process, data comes over to...
Login or Create an Account to see details.
Product, Value
The outcomes that we have seen from the product are that we have been able to detect diversion. We...
Login or Create an Account to see details.
Relationship
Protenus is case driven rather than user-list driven, so instead of giving me a list of potential...
Login or Create an Account to see details.
Loyalty, Product
We are contracting with another drug diversion monitoring vendor. Hopefully, they will cover some of...
Login or Create an Account to see details.
Product, Value
Protenus Diversion Analytics definitely has helped trend certain individuals that come up as...
Login or Create an Account to see details.
Relationship
I would probably go with Protenus again. I only have a few complaints. They put a lot of stuff on...
Login or Create an Account to see details.
Culture, Value
Protenus tries to establish contracts where they aren't charging for every little thing, but at the...
Login or Create an Account to see details.
Product
Protenus Diversion Analytics is promoted as an anesthesia audit tool, but anesthesia audits are very...
Login or Create an Account to see details.
Product
Protenus Diversion Analytics doesn't directly integrate with everything. The system integrates with...
Login or Create an Account to see details.
Product
Overall, my experiences with Protenus have been pretty good. There are a few deliverables that I...
Login or Create an Account to see details.
Operations
There are some aspects of Protenus Diversion Analytics that we have to know in order to navigate,...
Login or Create an Account to see details.
Relationship
I work very well with someone specific at Protenus, and they are very effective at communicating....
Login or Create an Account to see details.
Operations
The go-live actually went well. For the first few months, we were reteaching the AI and weeding out...
Login or Create an Account to see details.
Product, Value
In terms of outcomes, we have been able to track a lot of unreconciled doses, which essentially...
Login or Create an Account to see details.
Loyalty, Value
Personally, I wouldn't buy Protenus Diversion Analytics again. There is a much better software...
Login or Create an Account to see details.
Product
I would tell someone looking at Protenus Diversion Analytics, especially from the drug diversion...
Login or Create an Account to see details.
Product
I would tell others to inquire about a complete report from the purchase history to when a drug is...
Login or Create an Account to see details.
Loyalty, Product
Infusion data is not being pulled by Protenus Diversion Analytics. The selling point of a different...
Login or Create an Account to see details.
Product
We can have a suspected diversion and a true diversion. The system should be able to tell us based...
Login or Create an Account to see details.
Loyalty, Product
A lot of systems have batch files, so we have a 12-day delay. They are not HL7s, so we don't have...
Login or Create an Account to see details.
Value
We haven't had any requests that would require an escalation for a charge, so right now, we are not...
Login or Create an Account to see details.
Loyalty, Product
Protenus has three total applications: one for diversion, one for pharmacy, and one for anesthesia....
Login or Create an Account to see details.
Product
Protenus Diversion Analytics is a very user-friendly system. I have had my techs on it and have even...
Login or Create an Account to see details.
Relationship
Protenus’ web support is very intuitive. If we open a ticket or our account manager opens a ticket,...
Login or Create an Account to see details.
Relationship
We have a direct line to the Protenus customer service team, and they help us work through any...
Login or Create an Account to see details.
Product, Value
I like that I can select cases to see and filter out the ones that are not a high priority for us,...
Login or Create an Account to see details.
​
Preferences