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Protenus Diversion Analytics Commentary
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Subject Expert
Jackson Tate
VP of Engagement
KLAS VP of Engagement - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

Protenus Diversion Analytics limits false positives while identifying more true diversion cases;...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Protenus was acquired by Bluesight, long viewed as a Cadillac-level drug diversion vendor. We...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

My wish list for Protenus Diversion Analytics includes more robust tracking in OR-type settings and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Since Bluesight acquired Protenus Diversion Analytics and did not originally build it, support for...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Protenus Diversion Analytics pulls employee data from our HR system, but not time and attendance. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Protenus Diversion Analytics needs to do a better job of filtering out false positives. It is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

I have gone through Bluesight’s training and demos multiple times, and the quality has been...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

There is far more that an analytics-based diversion solution should be doing. Instead, Protenus...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

We currently have an open issue that Bluesight did not identify. We discovered it ourselves. We...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Protenus Diversion Analytics needed significant improvement following its acquisition by Bluesight....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

The system's approach to identifying diversions is a challenge. If Bluesight moved to an HL7...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

When we were first working with Protenus Diversion Analytics, the vendor made a lot of changes...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

There are some areas where we have been struggling to make Protenus Diversion Analytics more useful;...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

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