Protenus Diversion Analytics Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
Protenus Diversion Analytics definitely has streamlined our process. We have had success with the...
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Loyalty, Relationship, Product
Bluesight's strengths are definitely listening to their customers and their continual effort to...
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Value
Bluesight has two options for this solution, the premium and the basic. It feels like some of the...
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Operations
We have been on the solution for a while now, and its training was a little higher engagement in the...
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Relationship
We had an issue recently, and I reached out to Bluesight about it. However, they weren't very...
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Product, Value
The solution has a lot of data. That is tough for someone who isn't in it all the time. I think the...
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Culture, Loyalty
We are in a bit of a tricky situation because we were told that Protenus was bought out by Bluesight...
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Relationship, Product, Value
The biggest benefit of the system is that people know that we are engaging with and actively...
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Product, Value
With Protenus Diversion Analytics, we have caught a couple of people actually diverting and have...
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Loyalty, Value
Protenus Diversion Analytics is connecting our EHR and other platforms and making everything talk...
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Operations
We did have some minor integration problems with Protenus Diversion Analytics because it talks to...
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Operations
The vendor's training was fine. If I were giving this feedback for our first couple of years instead...
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Loyalty
I see that the vendor is Bluesight now and was formerly Protenus. We looked at Bluesight when those...
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Product
My users have been fine with Protenus Diversion Analytics. My users and I are younger, and we grew...
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Loyalty, Relationship, Product
The outcomes with Protenus Diversion Analytics are all data driven and objective. The tools in...
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Relationship, Value
There has just been one charge throughout. There hasn't been anything Bluesight has told us that...
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Relationship
We don't use Bluesight’s support team a ton. The last time we contacted the support people, it took...
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Loyalty
We have recommended Protenus Diversion Analytics. Overall, Protenus Diversion Analytics is a good...
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Loyalty
A while ago, the vendor was talking about integrating our scheduling process with our diversion...
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Relationship, Product
I probably wouldn't buy Protenus Diversion Analytics again after having used it. The updates for it...
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Operations
The implementation of Protenus Diversion Analytics was really smooth. I was satisfied with how it...
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Product
Protenus Diversion Analytics has not found a lot of diversion. No system is perfect, but it tends to...
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Operations
Bluesight’s training has been very good, and they have offered additional training. They also have a...
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Product
Using Protenus Diversion Analytics, we have identified some diversion. We have also identified some...
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Loyalty
We weren't aware that Protenus was going to be purchased by Bluesight, and if we had known that, we...
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Product
We have identified some gaps with Protenus Diversion Analytics. It still can't track drips and...
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Culture
Initially, we had our contract set up differently with Protenus, and when Bluesight bought Protenus...
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Product
We have made a lot of strides forward in rotating off of our old system and to Protenus Diversion...
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Relationship
I am not happy with Protenus because they made some promises they have not kept yet. We have been...
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Relationship, Operations
I am not happy with Protenus' customer service. I am struggling with the implementation and...
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Loyalty
We decided to switch to Protenus Diversion Analytics because our previous drug diversion solution...
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Product
There are some bugs within the system where it can't see or compute certain information very well....
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Loyalty, Relationship, Product
We haven't seen a ton of improvement with Protenus Diversion Analytics, and we haven't seen a lot of...
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Product
OR and anesthesia is an area that the Protenus system is supposed to be monitoring, but I don't...
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Loyalty, Product
I don't know that there is a ton of focus on pharmacy in the Protenus system. I don't think the...
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Relationship, Product
Protenus Diversion Analytics gives us individual cases to examine, and it does a good job of finding...
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Product
Protenus Diversion Analytics’ ability to find diversion in nursing is really variable. There are...
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Loyalty
We are still not getting a lot of drug diversion cases coming from Protenus Diversion Analytics,...
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Loyalty, Product
Protenus has pretty much delayed all of the enhancements and improvements on their platform while...
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Product, Value
The biggest thing we have seen in using Protenus Diversion Analytics has been improved efficiency in...
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Operations
Things are going well with Protenus Diversion Analytics. There is definitely a lot of information in...
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Product, Value
The benefit that we see from using Protenus Diversion Analytics is that a lot of the work on the...
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Loyalty, Operations, Product
I have used other diversion products, and Protenus Diversion Analytics is the best one by far. The...
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Product, Value
Protenus Diversion Analytics has helped to better equip our staff and show them just how bad some of...
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Operations, Product
This solution can be a little harder on people who don’t have any kind of background in this area....
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Product
This solution doesn't catch a user if they do a complete name change, even if they have the same...
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Relationship
The fact that this solution has the academy is a strength. We can go in and learn everything and do...
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Operations
There were delays on both sides of the implementation in trying to get the entire program up,...
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Product
Overall, this solution is pretty simple and self-explanatory. However, for someone who is coming in...
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Product
The graphs and the bars in the reports are just too cluttered. There is just too much data in it. It...
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Relationship, Operations
Protenus is very good at providing support and proactive service. In terms of training, Protenus is...
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Loyalty, Relationship
Protenus keeps all of their promises, and they follow up with us in a very polite way. We are very...
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Product
Protenus Diversion Analytics can be used in the OR, and Protenus has made improvements to its...
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Loyalty, Product
Protenus Diversion Analytics' integration is usable. It isn't having problems, and we haven't had...
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Culture, Value
We can pretty much get everything we need from Protenus for one fee. That is something that I really...
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Relationship
Protenus is very good at delivering new technology. I like the fact that they have routine meetings...
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Product
The only challenge with Protenus Diversion Analytics is that sometimes the reports that are...
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Relationship, Product
I would like Protenus to give us a report on how we are doing in terms of following up with cases....
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Loyalty
I would buy the system again. I actually had to make that choice a while ago. We were transitioning...
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Loyalty, Product, Value
The biggest outcome of the system is basically having something available so that everyone knows...
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Product, Value
By using Protenus Diversion Analytics, we have definitely improved our early detection of diversion...
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Operations
Protenus did well with their implementation. They had office hours for our organization, and they...
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Operations
One thing that was somewhat difficult in doing the training for Protenus Diversion Analytics was not...
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Loyalty
Protenus Diversion Analytics is still pretty new for us, and I think there are some reports that...
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Operations
We have to know where to go in Protenus Diversion Analytics. The training is there, but we have to...
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Relationship
Protenus has been pretty responsive to questions and getting things resolved in a timely manner....
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Loyalty, Product, Value
Through Protenus Diversion Analytics, we can review all of our EHR activity. There has been a lot of...
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Operations
Protenus does really well with training. They offer a lot of additional services, and they do a...
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Loyalty, Product
With what Protenus does integrate, there is a little bit of error. At the same time, there is some...
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Product
One of the big things I want to see in Protenus Diversion Analytics has to do with the idea that the...
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Relationship
Protenus does better than expected at being proactive. They are actively communicating with us, but...
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Relationship, Product
We had an issue with a recent update, and Protenus Diversion Analytics was unavailable for multiple...
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Product
I haven't used another diversion tool. I have just used reports out of our automated dispensing...
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Product
There are definitely spaces that are not getting tracked at all. We are not reviewing the OR or...
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Loyalty, Product
We have just started using Protenus Diversion Analytics again because we had an EMR change. The data...
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Product
With the nursing area, because the tool is tracking everything from the electronic medical record...
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Product
I haven't really seen Protenus do anything new since we have had them, but their tool is very easy...
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Relationship
The customer service is wonderful. Support is one area that Protenus is just really great at. They...
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Product, Value
I don't know that the tool is giving me as much as I feel was promised, but it is definitely...
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Loyalty, Value
Protenus has upgraded their technology. Protenus' system is in our long-term plans because it is a...
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Operations
There is a learning curve for the product. I know if I were to leave the organization, it would be...
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Relationship
We have routine meetings with the vendor's customer satisfaction person. That person has been pretty...
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Loyalty, Product, Value
The biggest outcomes we have seen from the product are the discussions that have come out from the...
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Operations
The vendor tries to do as many trainings as they can, but we haven't caught anyone yet. But the...
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Loyalty
In terms of the accuracy with which Protenus Diversion Analytics is pulling cases and alerting our...
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Operations
I would go so far as to say that the implementation process was flawless. I was pretty blown away by...
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Culture
During the sales process, one of the Protenus executives got involved during multiple calls, and...
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Relationship
Protenus undersells the product and over-delivers on the diversion front. That approach really...
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Loyalty
We were not specifically looking for improvement in identifying suspicious handling of medications...
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Relationship
Everything has gone well with Protenus over the last year. If there are any concerns or questions,...
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Relationship, Product
There is definitely nothing wrong with the program. Protenus is continuing to make changes to...
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Loyalty, Product
The only new functionality for Protenus Diversion Analytics that we have discussed is controlled or...
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Product, Value
Overall, we have improved on our unreconciled medications organizationally. We are doing better...
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Loyalty, Product
With Protenus Diversion Analytics, it took a while to get the interfaces working well and with the...
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Relationship
It usually takes Protenus almost a week to reply; the reply is not immediate. But their executives...
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Culture, Loyalty
As long as Protenus is not overpromising what Protenus Diversion Analytics can do, then customers...
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Product
We have much more data and insights than we had before using Protenus Diversion Analytics for policy...
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Product, Value
Protenus has been able to provide us with a system that helps us immensely in terms of time when it...
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Loyalty, Product
The only piece that we are still wishing for that we know Protenus is working on is for us to be...
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Product
The system goes down to our time clock system all the way. So we are getting a timely clock feed and...
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Relationship
As a vendor, Protenus is very willing to work with their customers. We have routine meetings with...
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Relationship
The vendor holds webinars, and I participate in those regularly. Our customer success manager is...
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Loyalty
We have decided that we are going to move away from Protenus' system. The vendor whose system we are...
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Product
We have had a few issues with the product's coding. In its matching process, data comes over to...
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Product, Value
The outcomes that we have seen from the product are that we have been able to detect diversion. We...
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Relationship
Protenus is case driven rather than user-list driven, so instead of giving me a list of potential...
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Loyalty, Product
We are contracting with another drug diversion monitoring vendor. Hopefully, they will cover some of...
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Product, Value
Protenus Diversion Analytics definitely has helped trend certain individuals that come up as...
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Relationship
I would probably go with Protenus again. I only have a few complaints. They put a lot of stuff on...
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Culture, Value
Protenus tries to establish contracts where they aren't charging for every little thing, but at the...
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Product
Protenus Diversion Analytics is promoted as an anesthesia audit tool, but anesthesia audits are very...
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Product
Protenus Diversion Analytics doesn't directly integrate with everything. The system integrates with...
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Product
Overall, my experiences with Protenus have been pretty good. There are a few deliverables that I...
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Operations
There are some aspects of Protenus Diversion Analytics that we have to know in order to navigate,...
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Relationship
I work very well with someone specific at Protenus, and they are very effective at communicating....
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