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Bright.md Commentary
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Schafer Jackson
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Director

Relationship

Bright.md has a great group of people. They are good at supporting us and are a great team. They are...

Dec 2023
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Director

Loyalty, Product

Bright.md has tried hard to keep all promises, but their platform is behind other platforms in the...

Dec 2023
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Director

Product

Bright.md's system has a status bar so that patients know where they are in their interviews because...

Dec 2023
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CIO

Value

Patients aren't electing to use an asynchronous method of communicating. When we negotiate these...

Nov 2023
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Manager

Loyalty, Relationship

We are a little nervous about MDLIVE's acquisition of Bright.md because MDLIVE is more about global...

Oct 2023
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Manager

Loyalty, Product

The integration between our EHR and Bright.md isn’t a true integration. The integration really just...

Oct 2023
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Manager

Product

There are things in Bright.md that we have to make workarounds for, and it would be nice if the...

Oct 2023
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Manager

Relationship

We give Bright.md feedback, and they do take it and say they will look into things, so they are...

Oct 2023
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Manager

Culture, Value

Bright.md is not cheap, and we definitely don't make the money up purely with visits, but if we look...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

I don't know where Bright.md is headed specifically, but we are going to stay with them as a...

Oct 2023
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VP/Other Executive

Culture, Value

Bright.md's contract price is a bit high. We know that they are a new vendor, but we have to figure...

Oct 2023
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VP/Other Executive

Operations

With Bright.md's training, we have encountered a few bumps, but for the most part, things have been...

Oct 2023
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VP/Other Executive

Product

We don't see a ton of integration work from Bright.md. They might be doing integration work, but...

Oct 2023
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Director

Product, Value

When our organization does pilots of platforms and services, we set specific ROIs and determine that...

Jun 2023
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Director

Culture, Value

We made a request to change something, and we were expecting to get billed for that, but Bright.md...

Jun 2023
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Director

Product

Bright.md likes to tell us that we are not marketing the product enough. Even though the product has...

Jun 2023
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Director

Product

Something that contributes to our usage challenges with Bright.md's product is that they require the...

Jun 2023
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Director

Product

Those who have used the Bright.md tool have reported back that they are able to get in and use the...

Jun 2023
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Director

Loyalty, Relationship

Bright.md has been good at adding features that we have asked for to the road map. Bright.md is on...

Jun 2023
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Manager

Loyalty, Product

In terms of clinician efficiency, there are still a few things that we can fix, even though I think...

Jun 2023
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Manager

Product

One thing that we would really like for Bright.md to have is a provider chat feature. We would love...

Jun 2023
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Manager

Relationship

Bright.md is super responsive. They are constantly engaging with us. They are always willing to...

Jun 2023
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Manager

Relationship, Product

Bright.md has been so awesome. We absolutely love them. Bright.md is super clean and very high tech....

Jun 2023
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Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.



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