Bright.md Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Relationship

Bright.md has a great group of people. They are good at supporting us and are a great team. They are...

Dec 2023
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Director

Loyalty, Product

Bright.md has tried hard to keep all promises, but their platform is behind other platforms in the...

Dec 2023
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Director

Product

Bright.md's system has a status bar so that patients know where they are in their interviews because...

Dec 2023
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CIO

Value

Patients aren't electing to use an asynchronous method of communicating. When we negotiate these...

Nov 2023
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Manager

Loyalty, Relationship

We are a little nervous about MDLIVE's acquisition of Bright.md because MDLIVE is more about global...

Oct 2023
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Manager

Loyalty, Product

The integration between our EHR and Bright.md isn’t a true integration. The integration really just...

Oct 2023
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Manager

Product

There are things in Bright.md that we have to make workarounds for, and it would be nice if the...

Oct 2023
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Manager

Relationship

We give Bright.md feedback, and they do take it and say they will look into things, so they are...

Oct 2023
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Manager

Culture, Value

Bright.md is not cheap, and we definitely don't make the money up purely with visits, but if we look...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

I don't know where Bright.md is headed specifically, but we are going to stay with them as a...

Oct 2023
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VP/Other Executive

Culture, Value

Bright.md's contract price is a bit high. We know that they are a new vendor, but we have to figure...

Oct 2023
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VP/Other Executive

Operations

With Bright.md's training, we have encountered a few bumps, but for the most part, things have been...

Oct 2023
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VP/Other Executive

Product

We don't see a ton of integration work from Bright.md. They might be doing integration work, but...

Oct 2023
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Director

Product, Value

When our organization does pilots of platforms and services, we set specific ROIs and determine that...

Jun 2023
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Director

Culture, Value

We made a request to change something, and we were expecting to get billed for that, but Bright.md...

Jun 2023
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Director

Product

Bright.md likes to tell us that we are not marketing the product enough. Even though the product has...

Jun 2023
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Director

Product

Something that contributes to our usage challenges with Bright.md's product is that they require the...

Jun 2023
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Director

Product

Those who have used the Bright.md tool have reported back that they are able to get in and use the...

Jun 2023
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Director

Loyalty, Relationship

Bright.md has been good at adding features that we have asked for to the road map. Bright.md is on...

Jun 2023
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Manager

Loyalty, Product

In terms of clinician efficiency, there are still a few things that we can fix, even though I think...

Jun 2023
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Manager

Product

One thing that we would really like for Bright.md to have is a provider chat feature. We would love...

Jun 2023
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Manager

Relationship

Bright.md is super responsive. They are constantly engaging with us. They are always willing to...

Jun 2023
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Manager

Relationship, Product

Bright.md has been so awesome. We absolutely love them. Bright.md is super clean and very high tech....

Jun 2023
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