Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Virtual Care Platforms (Non-EMR) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Bright.md Comments
Filtered view: All

KLAS Research & Sales Director - Schafer Jackson
Subject Expert

Schafer Jackson

Research & Sales Director

schafer.jackson@klasresearch.com

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Bright.md: Emerging Technology Spotlight 2021
Bright.md:
Emerging Technology Spotlight 2021
March 2021
View Report
View Related

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Virtual Care Platforms (Non-EMR) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

It is not that hard to train people on the system, and Bright.md did everything. That was very good.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really didn’t fully vet out other vendors. This solution was brought to us, and we determined to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our documentation flows back into our EMR, and that is very nice. And then we notify the patient's...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are not sure yet where we are headed with some other things because there are a lot of people...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would absolutely buy SmartExam. The one thing that has been good is the fact that with very little...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Bright.md is very fair, from the sales process all the way through. They were transparent and good...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were just a couple of times when we were surprised when things would get escalated. We...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are waiting for the ability to handle proxied accounts. Through a portal, we have the ability to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have very few tickets, and Bright.md does constant maintenance, so we don't have to touch things...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The categorization of which interview to do and take can still use some more refinement to help...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are just looking at some of Bright.md's newer technology that is coming out. They even bring to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t been able to get the return on the investment yet. We haven’t been able to drive enough...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I get a lot out of Bright.md's community calls and their feedback loop because I get to hear what...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't know whether Bright.md is part of our long-term plans because providers have to work out of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We launched the Bright.md product prior to the pandemic, and it turned out that we needed something...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Bright.md is really good at keeping the conversation alive so that they understand what is working...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Bright.md has done a lot in the last several months to improve the product's interoperability, but...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The initial training was really good. The vendor doesn't really supply as much ongoing training. If...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some enhancements that we requested from Bright.md, and I think they are working on those...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the frustrations we have with Bright.md is that the payer codes are not quite in sync with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I think Bright.md is getting closer to fulfilling the promises they made at the beginning of our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

It is hard to say whether the vendor's charges are excessive because we don't have anything to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Bright.md has training available, but we don't really use it. We haven't needed to. We have had our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Bright.md is usually pretty clear about what they are working on and when they can deliver it. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Bright.md product isn't ideal for us, but we are in the process of migrating from one enterprise...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The cost and effort it would take to rip and replace the product comes to mind. However, considering...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can’t think of a time when Bright.md has made a commitment and hasn't fulfilled it. But we are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would be a more satisfied customer if we had a more integrated solution. We want to connect our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had issues with the demo environment. The vendor made us expect that the solution would work...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a clinical, administrative, and patient perspective, we have had several issues with compliance...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have any integration and interoperability right now, so we are just using a minimally...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Bright.md is probably one of my favorite vendor partners that I have ever worked with. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have found Bright.md to be a very reasonable, cost-effective vendor to work with. The only...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Bright.md supports our goals very well. They are very solid and very reasonable. The ease of use is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Bright.md has been terrific throughout COVID-19. They keep all CDC guidelines and are quick to let...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are very satisfied with Bright.md. They are really good at minding their product and helping it...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Bright.md very much wants to learn. Some of our senior directors were helping them more than they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

What we have learned with Bright.md's system now that we are struggling with the model is how to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had a lot of struggles with Bright.md's system because we haven’t fully jumped in to make...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system operates on the premises that we are limiting provider time and using an algorithm survey...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patients can use the system outside of normal hours, but physicians don’t respond until the next...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are certain circumstances where providers view the recommendations in the system and determine...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we first looked at the model of the system, I thought our usage would be higher. We are in a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The tool works well. The health system has to manage expectations on how the tool is being used. It...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With COVID-19, I didn’t want some of my family members going into any clinics, so I set them up with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is going to add a triage level where we can direct patients to the right level of care....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of the cost of care, it takes a provider about four minutes to review treatment plans in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system was a tough sell in the beginning. Physicians didn’t understand how to diagnose ear pain...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We saw higher utilization of the system around the time when COVID-19 first hit. The SmartExam...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have regular calls with my Bright.md representative. I have good communication with that person....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to think of SmartExam as an asynchronous tool, but we couldn’t bill insurances. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Bright.md has tried to be timely. They responded to the COVID-19 pandemic by revising their topical...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Bright.md failed slightly during the COVID-19 pandemic by not recognizing how handoffs needed to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The upgrades from Bright.md are pretty seamless, but they aren't traditional upgrades. This solution...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Bright.md is still a relatively small company. Their executives are always open to me when I need to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

This solution is pretty good at handoffs, and we are moving toward single sign-on, which will...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

At times, Bright.md's support team members do extremely well at resolving issues in a timely...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Things are going well with Bright.md. As with any solution, it has its challenges and advantages....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There are two camps when implementing a solution, and those camps are build versus buy. We have been...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We haven't done a recent competitive bid, but my perception is that Bright.md is overpriced for the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​