Bright.md
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Functionality and Upgrades

Providers can't work directly in our EMR. They have to use Bright.md's platform. We are working with...

Jan 2023
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Director

Technology

I would tell a friend looking at purchasing Bright.md's product that the asynchronous and eVisit...

Jan 2023
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Director

Relationship

We have a very open and collaborative relationship with Bright.md, and we appreciate that. We have...

Jan 2023
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Director

Functionality and Upgrades

The most compelling reason for our selecting Bright.md was the breadth of their clinical content....

Jan 2023
||
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Director

Interfacing and Integration

There is not too much room for improvement in Bright.md, but I would like to see some more...

Jan 2023
||
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Director

Functionality and Upgrades

I would like to see a broadening of the clinical conditions that are supported in the product to...

Jan 2023
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Director

Future Outlook

I see Bright.md being quite active on some of the requests that we have sent. I am very optimistic...

Jan 2023
||
(0)
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Director

Relationship

Bright.md has given us really good customer service and has been responsive to optimization...

Jan 2023
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Director

Implementation and Training

The vendor provided us with all the resources that we needed to do great training. They provided...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

When we use the Navigate tool in Bright.md, it seems a little limited in how we can get information...

Jan 2023
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Analyst/Coordinator

Relationship

There has been quite a bit of turnover since we initially started using the product. We have a new...

Jan 2023
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VP/Other Executive

Technology

We use the Bright.md solution to supplement low-acuity care conditions, so it is only used by a very...

Dec 2022
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VP/Other Executive

Relationship

Bright.md has struggled with staff turnover in the last year, particularly within our account...

Dec 2022
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VP/Other Executive

Interfacing and Integration

Bright.md is working toward integration, but what we get is just a flat CCD into our EMR. One of the...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

We really struggled with implementations and had to abandon some projects because Bright.md did not...

Dec 2022
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Manager

Other Observations & Comments

The implementation was great, and the vendor did a good job training us. However, there is always...

Dec 2022
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Manager

Functionality and Upgrades

Bright.md's product is a very sexy, sleek, and nice-looking solution. The graphics of the product's...

Dec 2022
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Manager

Functionality and Upgrades

We are satisfied with Bright.md's product in some situational examples. As a basic questionnaire...

Dec 2022
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Manager

Functionality and Upgrades

There are situational components with Bright.md’s system where patients are unable to call a...

Dec 2022
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Manager

Service and Support

Bright.md's support is not beneficial for providers. It is difficult for providers to get in touch...

Dec 2022
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Manager

Future Outlook

We are trying to expand the use of Bright.md. Right now, it still lives completely outside of our...

Nov 2022
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Manager

Relationship

Bright.md keeps all their promises, and they are quick about keeping their promises. For example,...

Nov 2022
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Manager

Other Observations & Comments

Bright.md does not nickel-and-dime us, but we pay a cost for a certain number of visits, and then...

Nov 2022
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Manager

ROI / Cost

We have been very pleased with Bright.md. A high percentage of our patients go to where we escalate...

Nov 2022
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Manager

Functionality and Upgrades

Bright.md has some nice functionality with their Navigate tool; instead of using Google to find...

Nov 2022
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Physician

ROI / Cost

We want to get low and medium patient acuity to the right places. Bright.md was a more...

Nov 2022
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Physician

Functionality and Upgrades

On the patient side, the questionnaires seem long to some. There is a sort of expectation setting...

Nov 2022
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Physician

Functionality and Upgrades

Patients can't get specific, unrelated refills through the module, and that frustrates them. That...

Nov 2022
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Physician

Other Observations & Comments

The vendor tries to deliver technology. My IT department hasn't been able to help much, and that is...

Nov 2022
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Physician

Future Outlook

Our volume is so low that I can't save enough money on care to keep Bright.md in business. I would...

Nov 2022
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Physician

Other Observations & Comments

The cough, cold, and flu module escalates patients, and our providers will escalate the patients...

Nov 2022
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Physician

Functionality and Upgrades

The solution works well for vaginitis, birth control refills, and UTIs, and some of the modules are...

Nov 2022
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Physician

Functionality and Upgrades

The cough, cold, and flu module is a majority of our business, and it doesn't work with COVID-19. We...

Nov 2022
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Physician

Other Observations & Comments

When we bought the product, we bought it for all of the right reasons, and it did everything we...

Nov 2022
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Physician

Service and Support

Bright.md has been great to work with, but they have been having some turnover recently. We keep...

Nov 2022
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Physician

Service and Support

When we ask some crazy questions, we get full proposals back detailing what is done for regulatory...

Nov 2022
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Director

Technology

The Bright.md solution is a good, niche service. Training the clinical staff on using and...

Jul 2022
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Director

Functionality and Upgrades

Our challenge with Bright.md is less about the product and more of an education challenge. It is...

Jul 2022
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Director

ROI / Cost

The health outcomes of the Bright.md solution are very high, but the business outcomes are lower. We...

Jul 2022
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Director

Win/Loss - Why they were selected (by current clients)

We selected Bright.md because their platform was compelling, and we liked the technology and...

Jul 2022
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