Bright.md
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
User Commentary
The product hasn't taken off as we had hoped it would. We needed effective ways to educate our...
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Bright.md did not communicate effectively with our administrative team. We had calls on a regular...
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The solution delivers on what it is intended to do. It has layered with some artificial...
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Ultimately, the patient experience was not very good because physicians would often escalate the...
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Bright.md is so intuitive that its self-guided training for clinicians only takes 15–20 minutes. The...
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The solution's design is very good. Bright.md is built for both mobile and browser, and it works...
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Bright.md has continued to expand the solution. They rolled out a new triage feature function that...
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Bright.md's technology is fantastic, and their launch process is seamless. We launched on the date...
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It is important for us to know how we can optimize things so that we can see how people are using...
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We use Bright.md for on-demand basic acute illnesses. The solution is only asynchronous. The patient...
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The biggest challenge with Bright.md's software is figuring out how to educate patients in terms of...
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The Bright.md asynchronous care solution is very impressive because it reduces the administrative...
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Bright.md is still a young company, so they are working through glitchy things on occasion, but...
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We may expand our use of Bright.md in the future. They partner with a platform, so patients could...
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Bright.md has a module called SmartExam that is basically an online medical interview that adapts as...
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Bright.md's SmartExam module is fully integrated with Epic. That is fantastic, and it makes working...
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Providers can easily learn how to participate. The system eases provider documentation duties,...
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We would like to see the ability to allow for multiple diagnosis choices. For example, if we see...
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We had been doing eVisits in our EMR for certain patients, and those visits included some...
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For a lot of small or growing companies or tech start-ups, every company wants to appear as capable...
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Our advanced practice providers like using Bright.md. They are not overburdened. They seem to have...
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The main thing Bright.md hasn't lived up to yet is the order entry. They have something in Epic's...
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We can only route things from SmartExam to one pool. We can’t send things from SmartExam to each...
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Bright.md has good executive support. They changed CEOs from their founder. They probably took on a...
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The implementation went pretty smoothly, but there is always room for improvement. The...
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There has been no issue with training. The training has been smooth both initially and as we have...
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We were only able to see limited visit types with our old platform, and Bright.md really opened up...
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For the patient, the product is very user friendly and self-explanatory, and it does a good job of...
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So far, Bright.md has been a great partner. They have been really solid in terms of communication....
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Bright.md's technology is far superior to what we had before. Bright.md has a lot to offer right...
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The content was all there, but there was almost too much content. We deleted content. Some other...
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The nice thing about Bright.md is that someone doesn't even have to be our patient to use it. We...
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Bright.md has an automatic pop-up survey that patients can do. A lot of patients have done it, and...
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The system has decreased the scheduling burden on front-end staff and has started us on a journey...
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Initially, the vendor said the implementation would take a certain number of hours, but it took...
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The vendor is receptive. Our contract said that if we went over our hours, we would get charged. But...
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Every practitioner practices differently. Bright.md has a lot of treatment plans. If we pick a...
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Bright.md is a small start-up company. There are some features on the patient side that are really...
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To improve, the vendor could probably keep somebody in their executive roles for longer than six...
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Bright.md's system is a good product for asynchronous care delivery. For the most part, the system...
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Upgrades can take longer than desired. The interoperability is not optimal. Pain points occur when...
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Early on, the system didn't have some functionality that we felt would make it much better for...
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The current account representative that we work with is fine, but they don't have the ownership and...
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We never got the uptake of the program the way that Bright.md thought we should. As far as outcomes...
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As we have transitioned to roughly a quarter of our total primary care visits being performed...
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Given what I know now, I would probably invest my time, energy, and money into video visits prior to...
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Bright.md implemented a ticket system, but I sometimes just need somebody to help me, and the vendor...
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The company has grown up a lot from the time that we started working with them. They have made a lot...
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It is not that hard to train people on the system, and Bright.md did everything. That was very good.
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We really didn’t fully vet out other vendors. This solution was brought to us, and we determined to...
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Our documentation flows back into our EMR, and that is very nice. And then we notify the patient's...
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We are not sure yet where we are headed with some other things because there are a lot of people...
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I would absolutely buy SmartExam. The one thing that has been good is the fact that with very little...
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Bright.md is very fair, from the sales process all the way through. They were transparent and good...
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There were just a couple of times when we were surprised when things would get escalated. We...
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We are waiting for the ability to handle proxied accounts. Through a portal, we have the ability to...
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We have very few tickets, and Bright.md does constant maintenance, so we don't have to touch things...
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The categorization of which interview to do and take can still use some more refinement to help...
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We are just looking at some of Bright.md's newer technology that is coming out. They even bring to...
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We haven’t been able to get the return on the investment yet. We haven’t been able to drive enough...
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I get a lot out of Bright.md's community calls and their feedback loop because I get to hear what...
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We don't know whether Bright.md is part of our long-term plans because providers have to work out of...
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We launched the Bright.md product prior to the pandemic, and it turned out that we needed something...
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Bright.md is really good at keeping the conversation alive so that they understand what is working...
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Bright.md has done a lot in the last several months to improve the product's interoperability, but...
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The initial training was really good. The vendor doesn't really supply as much ongoing training. If...
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There are some enhancements that we requested from Bright.md, and I think they are working on those...
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One of the frustrations we have with Bright.md is that the payer codes are not quite in sync with...
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I think Bright.md is getting closer to fulfilling the promises they made at the beginning of our...
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It is hard to say whether the vendor's charges are excessive because we don't have anything to...
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Bright.md has training available, but we don't really use it. We haven't needed to. We have had our...
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Bright.md is usually pretty clear about what they are working on and when they can deliver it. They...
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The Bright.md product isn't ideal for us, but we are in the process of migrating from one enterprise...
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The cost and effort it would take to rip and replace the product comes to mind. However, considering...
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I can’t think of a time when Bright.md has made a commitment and hasn't fulfilled it. But we are...
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I would be a more satisfied customer if we had a more integrated solution. We want to connect our...
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We have had issues with the demo environment. The vendor made us expect that the solution would work...
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From a clinical, administrative, and patient perspective, we have had several issues with compliance...
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We don't have any integration and interoperability right now, so we are just using a minimally...
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Bright.md is probably one of my favorite vendor partners that I have ever worked with. They are...
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