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KLAS Research & Sales Director - Schafer Jackson
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User Commentary

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Manager

It is not that hard to train people on the system, and Bright.md did everything. That was very good.

May 2021
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Manager

We really didn’t fully vet out other vendors. This solution was brought to us, and we determined to...

May 2021
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Manager

Our documentation flows back into our EMR, and that is very nice. And then we notify the patient's...

May 2021
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Manager

We are not sure yet where we are headed with some other things because there are a lot of people...

May 2021
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Manager

I would absolutely buy SmartExam. The one thing that has been good is the fact that with very little...

May 2021
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Manager

Bright.md is very fair, from the sales process all the way through. They were transparent and good...

May 2021
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Manager

There were just a couple of times when we were surprised when things would get escalated. We...

May 2021
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Manager

We are waiting for the ability to handle proxied accounts. Through a portal, we have the ability to...

May 2021
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Manager

We have very few tickets, and Bright.md does constant maintenance, so we don't have to touch things...

May 2021
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Manager

The categorization of which interview to do and take can still use some more refinement to help...

May 2021
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Manager

We are just looking at some of Bright.md's newer technology that is coming out. They even bring to...

May 2021
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Manager

We haven’t been able to get the return on the investment yet. We haven’t been able to drive enough...

May 2021
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Manager

I get a lot out of Bright.md's community calls and their feedback loop because I get to hear what...

May 2021
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VP/Other Executive

We don't know whether Bright.md is part of our long-term plans because providers have to work out of...

Feb 2021
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VP/Other Executive

We launched the Bright.md product prior to the pandemic, and it turned out that we needed something...

Feb 2021
||
(0)
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VP/Other Executive

Bright.md is really good at keeping the conversation alive so that they understand what is working...

Feb 2021
||
(0)
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VP/Other Executive

Bright.md has done a lot in the last several months to improve the product's interoperability, but...

Feb 2021
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Manager

The initial training was really good. The vendor doesn't really supply as much ongoing training. If...

Jan 2021
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Manager

There are some enhancements that we requested from Bright.md, and I think they are working on those...

Jan 2021
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Manager

One of the frustrations we have with Bright.md is that the payer codes are not quite in sync with...

Jan 2021
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Physician

I think Bright.md is getting closer to fulfilling the promises they made at the beginning of our...

Jan 2021
||
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Physician

It is hard to say whether the vendor's charges are excessive because we don't have anything to...

Jan 2021
||
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Physician

Bright.md has training available, but we don't really use it. We haven't needed to. We have had our...

Jan 2021
||
(0)
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Physician

Bright.md is usually pretty clear about what they are working on and when they can deliver it. They...

Jan 2021
||
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Director

The Bright.md product isn't ideal for us, but we are in the process of migrating from one enterprise...

Jan 2021
||
(0)
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Director

The cost and effort it would take to rip and replace the product comes to mind. However, considering...

Jan 2021
||
(0)
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Director

I can’t think of a time when Bright.md has made a commitment and hasn't fulfilled it. But we are...

Jan 2021
||
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Director

I would be a more satisfied customer if we had a more integrated solution. We want to connect our...

Jan 2021
||
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Manager

We have had issues with the demo environment. The vendor made us expect that the solution would work...

Jan 2021
||
(0)
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Manager

From a clinical, administrative, and patient perspective, we have had several issues with compliance...

Jan 2021
||
(0)
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Manager

We don't have any integration and interoperability right now, so we are just using a minimally...

Jan 2021
||
(0)
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Manager

Bright.md is probably one of my favorite vendor partners that I have ever worked with. They are...

Jan 2021
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VP/Other Executive

We have found Bright.md to be a very reasonable, cost-effective vendor to work with. The only...

Dec 2020
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(0)
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VP/Other Executive

Bright.md supports our goals very well. They are very solid and very reasonable. The ease of use is...

Dec 2020
||
(0)
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VP/Other Executive

Bright.md has been terrific throughout COVID-19. They keep all CDC guidelines and are quick to let...

Dec 2020
||
(0)
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VP/Other Executive

We are very satisfied with Bright.md. They are really good at minding their product and helping it...

Dec 2020
||
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Analyst/Coordinator

Bright.md very much wants to learn. Some of our senior directors were helping them more than they...

Nov 2020
||
(0)
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Analyst/Coordinator

What we have learned with Bright.md's system now that we are struggling with the model is how to...

Nov 2020
||
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Analyst/Coordinator

We have had a lot of struggles with Bright.md's system because we haven’t fully jumped in to make...

Nov 2020
||
(0)
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VP/Other Executive

The system operates on the premises that we are limiting provider time and using an algorithm survey...

Nov 2020
||
(0)
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VP/Other Executive

Patients can use the system outside of normal hours, but physicians don’t respond until the next...

Nov 2020
||
(0)
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VP/Other Executive

There are certain circumstances where providers view the recommendations in the system and determine...

Nov 2020
||
(0)
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VP/Other Executive

When we first looked at the model of the system, I thought our usage would be higher. We are in a...

Nov 2020
||
(0)
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VP/Other Executive

The tool works well. The health system has to manage expectations on how the tool is being used. It...

Nov 2020
||
(0)
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VP/Other Executive

With COVID-19, I didn’t want some of my family members going into any clinics, so I set them up with...

Nov 2020
||
(0)
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VP/Other Executive

The vendor is going to add a triage level where we can direct patients to the right level of care....

Nov 2020
||
(0)
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VP/Other Executive

In terms of the cost of care, it takes a provider about four minutes to review treatment plans in...

Nov 2020
||
(0)
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VP/Other Executive

The system was a tough sell in the beginning. Physicians didn’t understand how to diagnose ear pain...

Nov 2020
||
(0)
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VP/Other Executive

We saw higher utilization of the system around the time when COVID-19 first hit. The SmartExam...

Nov 2020
||
(0)
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VP/Other Executive

I have regular calls with my Bright.md representative. I have good communication with that person....

Nov 2020
||
(0)
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VP/Other Executive

I would like to think of SmartExam as an asynchronous tool, but we couldn’t bill insurances. The...

Nov 2020
||
(0)
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CMIO

Bright.md has tried to be timely. They responded to the COVID-19 pandemic by revising their topical...

Nov 2020
||
(0)
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CMIO

Bright.md failed slightly during the COVID-19 pandemic by not recognizing how handoffs needed to...

Nov 2020
||
(0)
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CMIO

The upgrades from Bright.md are pretty seamless, but they aren't traditional upgrades. This solution...

Nov 2020
||
(0)
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CMIO

Bright.md is still a relatively small company. Their executives are always open to me when I need to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

This solution is pretty good at handoffs, and we are moving toward single sign-on, which will...

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

At times, Bright.md's support team members do extremely well at resolving issues in a timely...

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

Things are going well with Bright.md. As with any solution, it has its challenges and advantages....

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

There are two camps when implementing a solution, and those camps are build versus buy. We have been...

Nov 2020
||
(0)
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CMIO

We haven't done a recent competitive bid, but my perception is that Bright.md is overpriced for the...

Nov 2020
||
(0)
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