EMR Platform Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
Canvas Medical has a vision. The delivery of that vision is where they fall short. Canvas Medical is...
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Product
EMR Platform is not an EMR that has any built material for its target audience. It is important,...
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Product
The functionality of the AI in EMR Platform is not great, and we have had poor reviews come from our...
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Operations, Product
There are a lot of errors and fail-safes that come up in EMR Platform, especially when providers are...
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Relationship
Not everything can get resolved, and that is part of the issue that we have with the functionality...
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Loyalty
Cost was definitely one of the reasons why we chose EMR Platform over others. With EMR Platform, we...
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Product
The ability for EMR Platform to be 100% customizable is a value add, but I would tell customers who...
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Product
We have narrative charting functionality in EMR Platform, but it is not something that is used...
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Operations
Canvas Medical has training opportunities. They really need to have dedicated trainers for providers...
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Product
The integration opportunities for EMR Platform are a bit limited. When an EMR is building their own...
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Operations
The implementation was a very hands-on process. We had several one-on-ones through the course of the...
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Relationship
Canvas Medical has a very robust online database of how-tos that is very useful. When I am confused,...
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Loyalty, Product
We are a very specific type of practice, and some of the functionality of EMR Platform is too...
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Operations, Product
We have been thinking through the trainability of the software as we are starting to hire folks. We...
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Loyalty, Product
Canvas Medical has been very consistent with what they offer and how they function. EMR Platform...
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Relationship
Canvas Medical is incredibly responsive, and I often get messages from multiple team members as...
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Product, Value
All of the data that EMR Platform holds is very tangible outcomes, and that goes from the revenue...
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Relationship, Product
Every once in a while, something is down, but it may or may not be the vendor’s fault; it might be...
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Operations, Product
In terms of implementations and the training process, there is always stuff that could be better....
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Relationship
I think encouraging client collaboration would be a good thing for Canvas Medical to work on. With...
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Operations, Product
There is some UI stuff that is just not 100% clear in EMR Platform that I think could be cleaned up....
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Loyalty
One of the main reasons we went with this solution was for the integration. We basically went with...
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Operations
What I loved about the implementation of EMR Platform was the direct access to implementation...
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Loyalty, Relationship, Product
The vendor is already working on the UI to make building questionnaires easier. What they have now...
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Relationship
The vendor isn’t proactive with their service. They often have beta features that they don't let us...
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Product
We use the product for charting visits, visit notes, prescribing, lab ordering, basic tasks, and...
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Product, Value
In terms of driving tangible outcomes, the one criticism I would have is that the built-in reporting...
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Operations
If the customer is going to be using the API and the Canvas SDK offering, they need to have a pretty...
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Loyalty
What put Canvas Medical over the other vendors we considered was that we felt like their system...
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Relationship
Canvas Medical is pretty responsive. I think their support help center is pretty quick to respond to...
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Operations
Canvas Medical has some strange terminology for certain tasks; for example, they have their own...
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Product
We expected that we would be able to own the customer-facing part of interacting with the tech...
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Product
The best thing about the system is the ability to integrate with our own custom tech stack. I also...
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Loyalty
I don't know who else we considered, but I would say we selected Canvas Medical because they were...
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Product
We have a data team that uses our platforms to try to gather data, and there is not a clean way to...
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Relationship
The Canvas Medical support team crushes it. They are awesome and have made our experience good,...
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Relationship, Product
We want more built-in features that don't require the user to create them. The issue is our...
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Product
There are plug-ins that I would like to use in the system, but we don't have engineers who have the...
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Operations, Product
EMR Platform has some annoyances with it. The set up, quality, and documentation of the API aren't...
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Relationship
Canvas Medical Inc’s service is so good. For training, they gave us some self-directed modules, and...
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Product
There are certain things we need that are a little more novel and non-standard. I wouldn't really...
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Loyalty
We chose EMR Platform because of the solution's modularity, API, and ability to be used as a...
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Value
Whether I would buy EMR Platform again would depend on the staffing that I had internally. If I had...
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Product
I wanted to be able to see patients, document things, order labs, run a schedule, and operate a...
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Loyalty
We chose Canvas Medical for their flexibility, especially with the software development kit and...
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Product
Canvas Medical’s strengths are their rapid improvement pace and the headless EMR platform. If...
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Product
Some EMRs have more features but less simplicity. Sometimes we write scripts for back-end tasks,...
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Product
There are a few things that could be improved, especially with prescribing. For example, if I get a...
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Product
The headless EMR is Canvas Medical's key strength. We can build and integrate things deeply. Not all...
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Product
Once trained on the basics, the system is intuitive. Other systems have more buttons and toolbars,...
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Product
EMR Platform is an electronic health record that allows me to do clinical documentation, scheduling,...
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Loyalty
I have never heard of a discussion about moving off of EMR Platform. With any EMR, there is a ton of...
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Relationship, Value
EMR Platform is allowing us to provide high-quality patient care. We definitely have someone...
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Relationship, Product
We had some site reliability issues going back, but we haven't had those to the same degree in a...
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Value
I don't think I could answer whether I would buy EMR Platform again without having evaluated other...
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Product
We are power users of EMR Platform, and we are probably doing pretty close to everything that can be...
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Relationship
Customer support is a key strength for sure. Canvas Medical is willing to listen to customer...
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Product
The faxing system Canvas Medical has provided is clunky. Canvas Medical’s whole faxing and document...
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Operations, Product
EMR Platform is really big. There is a lot to learn. The customer should make sure that they are not...
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Loyalty
Originally, we had built out our own EHR. Then we decided on the direction that we wanted to go, and...
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Loyalty, Value
A big reason that we moved to EMR Platform was the internal operational piece and improving our...
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Relationship
There is nothing I would suggest that Canvas Medical improve on from a product perspective. Anytime...
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Product
Canvas Medical provides functional, easy-to-use electronic medical software that keeps up with...
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Product
I'm trying to get the APIs from our communication system and the APIs from EMR Platform to integrate...
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Operations, Product
I have trained a lot of medical students, and they seem to like EMR Platform more than the other...
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Product
Canvas Medical didn’t make a lot of promises up front, but they have followed through on the...
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Operations
I have always figured out how to work around issues with EMR Platform, and sometimes my workaround...
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Product
Because the EMR Platform is cloud based, if we lose internet connection or connection to their...
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Value
EMR Platform is definitely worth the money I paid for it, and it is not charged on a subscription basis....
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Operations, Product
We began to see outcomes immediately with EMR Platform because we are a small practice, so the...
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Loyalty, Product
When I selected Canvas Medical several years ago, most of the vendors out there were just rehashing...
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Relationship
Canvas Medical's support is not instantaneous; it isn't like they are waiting by the phone for us to...
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Loyalty, Relationship, Value
I was trying to find something new because I had an EHR vendor who couldn't keep up with Medicare...
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Loyalty
The after-visit summary is something we have not activated because it doesn't meet our needs. We...
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Relationship, Operations
As with all things, if we can start, be nimble and flexible, and know that we are going to need to...
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Loyalty
We went with EMR Platform because we liked the idea that it was a headless EMR. It gives us some...
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Loyalty, Product
EMR Platform serves as the source of truth for our patient medical records. We are able to document...
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Operations
The knowledge base Canvas Medical has is pretty useful with videos, but there is still a number of...
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Relationship
Support and responsiveness are an area of opportunity for Canvas Medical in terms of the timeliness...
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Product
The biggest strength of the solution is that it balances flexibility and customization. Providers...
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Relationship
I would advise customers to avoid the free-text narrative and try to use more structured commands....
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Relationship, Operations, Product
There should be more migration help. For example, in the past, we did an upgrade, and it was a big...
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Product, Value
We definitely achieved the baseline requirements that we needed to be able to launch efficiently and...
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Relationship, Operations
Canvas Medical can probably invest more resources on the services side and educate their clients...
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Relationship
The people we have been working with from Canvas Medical are really great to work with. Also, the...
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Loyalty
One of the biggest aspects of choosing the EMR is choosing which one would be able to give us the...
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Loyalty, Product
We wanted an organization that was using modern software development practices. We wanted an...
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Operations
The person we work with for the implementation is a quintuple plus. That person also does the...
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Relationship
Canvas Medical is good at keeping promises. The executive team has high integrity. I can call an...
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Loyalty
I have seen Canvas Medical’s product path recently, and I think my overall satisfaction will be...
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Loyalty, Product
The key strength of the vendor is the speed of new functionality. Over time, another strength has...
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Product
Canvas SDK is very nimble; it was a key attribute that we were looking for. The FHIR API is a...
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Product
Canvas Medical’s intake is good, but we want to amplify it. We want more than they have. Their...
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Loyalty, Value
Using EMR Platform, we expect to achieve a singular solution and a tech stack that is lean, mean,...
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Loyalty, Product
We love EMR Platform. I don't love all our solutions, but I would buy it again, and I have. Multiple...
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Product
The main benefit our organization has realized from EMR platform is the ability to securely document...
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Value
Canvas Medical charges for every little thing. If we hit a certain number of charts, the cost gets...
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Relationship
We can reach out to Canvas Medical and find a solution. Being accessible is very important to us....
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Product
EMR Platform does not enable any sort of logic building. It has questionnaires that enable some data...
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Operations
The trainings from Canvas Medical were adequate, but our own team did take on a lot of retraining ourselves....
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Product
I would like Canvas Medical to improve things for our clinical team by enhancing data extraction,...
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Product
If someone were looking at EMR Platform, I would tell them that it looks new and shiny and that they...
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Product
I have a whole list of functionalities I would like to see. To sum it up, there are a lot of things...
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Product
EMR Platform does not integrate with the platform that we use for telehealth. I think that probably...
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Operations
For training, everything is in a knowledge library, and Canvas Medical has continued to build that...
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Relationship
Canvas Medical is very responsive to receiving feedback. Our product team is tied very closely to...
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Culture, Value
Canvas Medical does avoid charging for every little thing. Pricing is based on each chart access...
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Product
We have a lot going on with Canvas Medical right now. We have a lot of feature requests. We have...
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Loyalty, Product
We did a pretty thorough investigation and selected Canvas Medical because we liked the flexibility...
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Product
EMR Platform is a pretty user-friendly system. We are using EMR Platform the way that Canvas Medical...
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Operations
My advice to someone implementing EMR Platform is to be very clear about what their business...
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Loyalty, Relationship, Product
Canvas Medical is a newer company, so I think there is a lot of opportunity for them to implement...
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Product
Canvas Medical provides an EMR that our organization uses to create a comprehensive database of...
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Operations
I do all the trainings for our providers, and during the process, there is usually feedback from...
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Relationship, Operations, Product
My advice to others implementing EMR Platform is to list out the exact workflows that they have in...
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Loyalty, Product
There are some functionalities for a medical EMR that are lacking in EMR Platform. From a clinical...
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Relationship
We have maybe once or twice a year had an opportunity to sit down with Canvas Medical and walk...
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Relationship
Canvas Medical’s support team is really responsive and good at circling back to see whether issues...
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Relationship, Product
As our platform was built, there were limited features, so our tech team outsourced some...
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Loyalty, Product
We expect the medical EHR that we use to be comprehensive in the sense that patients who are...
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Operations
Canvas Medical does a pretty good job on training and documentation. Their team is pretty responsive...
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Relationship
I really like the folks who work at Canvas Medical, especially on the service component. They have...
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Product
Canvas Medical's system isn't the best solution for a number of things, or it is difficult to use....
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Product
From a pricing standpoint, Canvas Medical is very competitive, and they are very flexible. The most...
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Product
We have been burned a couple of times from some Canvas Medical upgrades that weren’t supposed to...
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Product
There are some core pieces of an EHR like Canvas Medical's system that we would expect to be...
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Loyalty
We chose Canvas Medical because they were pretty flexible, and the price point was meaningfully...
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Product
We use third-party solutions in place of EMR Platform in some areas; that is less about gaps and...
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Relationship, Operations
Canvas Medical’s support and implementation team is amazing. There is a little less hands-on...
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Loyalty, Product
Canvas Medical was our first choice because of our ability to build on top of the platform, the...
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Product
We are using another tool for our patient questionnaires. Canvas Medical has incredibly flexible...
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Product, Value
There is an opportunity for improvement with how our providers finish notes. The providers are...
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Product
There are a couple of things that stand out to us about EMR Platform. The main one is how...
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Loyalty, Product
EMR Platform is a modern, API-first platform that allows us to build on top of and alongside it...
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Loyalty, Product
There are definitely some areas of opportunity in the product. Some improvements are simple design...
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Loyalty, Relationship, Product
Canvas Medical is working on their own scribe solution, so they should accelerate that development...
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Operations, Product
If a customer has a similar setup to ours, I would definitely recommend Canvas Medical to them, but...
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Relationship, Product
Canvas Medical has no out-of-the-box reporting. That immediately rules out a lot of different...
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Loyalty, Relationship
I don't know that we need executive involvement. We engage with the service team. We recently had a...
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Loyalty, Relationship
An area that was over-promised was the RCM functionality in EMR Platform. We tried the RCM module...
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Product, Value
The benefit of using multiple solutions from Canvas Medical is that we don't have to integrate...
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Relationship
Canvas Medical's support team has been really lovely to work with. The team members are a pleasure...
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Loyalty, Product
We are happy with EMR Platform for our use case, but something that Canvas Medical is working toward...
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Loyalty
One feature that we are still waiting for Canvas Medical to deliver is a key piece of organizational...
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Loyalty, Product
For end users, there are some things that really work great and some things that they get bothered...
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Product
We are with Canvas Medical because of their developer friendliness. We are able to do a lot in terms...
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Value
We have gotten quite large for Canvas Medical. Their pricing model, for example, is based on the...
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Product, Value
If someone were looking at Canvas Medical, I would highlight the fact that compared to many of the...
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Product
It seems counterintuitive for the system not to have all patient data for a practice. That pricing...
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Product
The whole prescription-controls interface could be better. Canvas Medical should further invest in...
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Product, Value
One outcome we have not achieved is making it so that clinicians don't have to have multiple systems...
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Product
Canvas Medical Inc hasn’t really been able to build the things that we have needed, so we have built...
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Loyalty, Product
What I would tell someone who is implementing EMR Platform is that the scheduling is rough, and the...
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Loyalty, Relationship
When we were selecting an EHR vendor, it was a must-have to be API first, but because integrations...
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Product
While EMR Platform is updated, it does require work on our end to get it updated. It would be nice...
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Product
Before we used EMR Platform, a lot of our note-taking was abrupt and not in a specific format...
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Value
We were looking at a new beta AI scribing tool, which Canvas Medical calls Hyperscribe, for our...
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Operations
I don't think we have had a lot of training since EMR Platform was implemented. I think the training...
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Product
There are things we don't use in the system, and we're really only using EMR Platform for the notes...
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Loyalty
I don't think we would even consider something else for another couple of years at this point...
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Operations
The vendor's training is mostly documentation and screenshots that talk users through scenarios. The...
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Product
Canvas Medical could better meet our needs by building practice management and workflow management...
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Relationship
The vendor has timelines and commitments that change over time. I don't expect anyone to keep all of...
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Product, Value
Canvas Medical drives all of our clinical workflows, particularly around clinical documentation for...
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