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Chartis EHR Clinical Optimization Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CMIO

Chartis brought a very good team to the table and has been a really good ongoing partner. We had a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Our engagement with Chartis was very good and productive. They exceeded our expectations by being on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CMIO

The delivery and outcome work falls to us in terms of implementing changes. Chartis gave us a great...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Chartis was able to give us benchmarks and a sense of the national picture in terms of how lots of...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

Chartis is good to work with. They are knowledgeable, professional, and reliable.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

It is hard to find anything negative to say about Chartis. They were such a great consulting...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

Chartis has expertise in clinical optimization and revenue cycle optimization that we did not have....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

The nature of the engagement was a little different, and it was more directional. There were not...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

When we got the project started, there were some bumps in the road right off the bat. A Chartis...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

The firm’s strategic ability was really strong. Chartis had an extremely strong team and a great...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I am going to use Chartis again for another engagement. We want them to help us understand some...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Some consultants were stronger than others. On any team, there are some primaries and some...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

One of the things that is interesting is that there are five or six core team members that Chartis...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

We had some pre-engagement meetings and some evaluations, and I was really impressed with the...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

 or  to see details.

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