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Chartis EHR Revenue Cycle Optimization Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
If we feel like something is not working, we don't hesitate to tell the firm because they are very...
Chartis is good about making sure that they're communicating and trying to stay in front of a number...
Chartis is a good partner. They're very easy to talk to. They have been very responsive when we have...
We have been thrilled with Chartis. Personally, I can't speak highly enough for certain people on...
We've engaged the firm multiple times. Our experience is the evidence as to why we would hire them...
Our expectation going into the service was that Chartis would validate that we were following the...
I've always enjoyed engaging with Chartis's senior partners. I find them to be extremely responsive...
I would bring all the resources from Chartis back anytime because they were wonderful. Our...
I got my money's worth with Chartis. With our revenue cycle, we were really lucky and just in a good...
We went from a very old system to a new system, so there was a huge learning curve and a very big...
Chartis saw areas very quickly that we were lagging in. Sometimes the things that are new to us are...
I was extremely impressed with the fact that even though we are such a different organization from...
We were forced to consider another firm due to internal factors, but we determined we were in a much...
What Chartis could improve is their reporting. It's not that they don't provide reports, but they...
It would be nice if Chartis could cut my fees in half so I can keep their resources for a longer...
There are often situations when our IT department does not know how to build or address something,...
The people at Chartis are experts in revenue cycle and clinical systems optimization. Those are the...
It was important for us to hire an organization that understood the front end, the back end, and the...
Chartis exceeded our expectations in terms of the ease of working with them, the deliverables, and...
I am torn on whether I would hire Chartis again. I am not nearly as involved on the financial...
Chartis was extremely thorough. The revenue cycle assessment was phenomenal. Chartis did a really...
Chartis exceeded our expectations with the scope of the work and the delivery of potential results....
Chartis’ strength compared to the rest of the industry is that they don't come with cookie-cutter...
In terms of weaknesses, I honestly don't find any with Chartis. I rarely have situations where I'm...
Depending on what we are looking for, what we find with Chartis if we are going to engage with them...
Chartis has good, strong leadership. Their presentations are clear and concise with demonstrated...
The firm’s strategic ability was good. I think their execution was great. When we faltered, it was...
We have proven our ROI with Chartis. Chartis is in it for the long term with us. It wasn't just a...
I definitely really enjoyed our partnership with Chartis. What was particularly great was our...
We had multiple people from Chartis on the job. A few of them were superior, but there was one that...
When it came to pricing, Chartis obviously had premium pricing, but they do negotiate. There were...
Chartis understands Epic really well, and the people we contracted with the firm are very...
We have struggled a bit with firming up our plans and setting targets, but that isn't all on...
Commentary Summary
Comment Type Breakout