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Chartis EHR Revenue Cycle Optimization Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Other C-Suite

If we feel like something is not working, we don't hesitate to tell the firm because they are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Chartis is good about making sure that they're communicating and trying to stay in front of a number...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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Other C-Suite

Chartis is a good partner. They're very easy to talk to. They have been very responsive when we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have been thrilled with Chartis. Personally, I can't speak highly enough for certain people on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We've engaged the firm multiple times. Our experience is the evidence as to why we would hire them...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Our expectation going into the service was that Chartis would validate that we were following the...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I've always enjoyed engaging with Chartis's senior partners. I find them to be extremely responsive...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

I would bring all the resources from Chartis back anytime because they were wonderful. Our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

I got my money's worth with Chartis. With our revenue cycle, we were really lucky and just in a good...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Manager

We went from a very old system to a new system, so there was a huge learning curve and a very big...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Chartis saw areas very quickly that we were lagging in. Sometimes the things that are new to us are...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

I was extremely impressed with the fact that even though we are such a different organization from...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We were forced to consider another firm due to internal factors, but we determined we were in a much...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

What Chartis could improve is their reporting. It's not that they don't provide reports, but they...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

It would be nice if Chartis could cut my fees in half so I can keep their resources for a longer...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

There are often situations when our IT department does not know how to build or address something,...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

The people at Chartis are experts in revenue cycle and clinical systems optimization. Those are the...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

It was important for us to hire an organization that understood the front end, the back end, and the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Chartis exceeded our expectations in terms of the ease of working with them, the deliverables, and...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I am torn on whether I would hire Chartis again. I am not nearly as involved on the financial...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Chartis was extremely thorough. The revenue cycle assessment was phenomenal. Chartis did a really...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Chartis exceeded our expectations with the scope of the work and the delivery of potential results....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Chartis’ strength compared to the rest of the industry is that they don't come with cookie-cutter...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

In terms of weaknesses, I honestly don't find any with Chartis. I rarely have situations where I'm...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Depending on what we are looking for, what we find with Chartis if we are going to engage with them...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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VP/Other Executive

Chartis has good, strong leadership. Their presentations are clear and concise with demonstrated...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

The firm’s strategic ability was good. I think their execution was great. When we faltered, it was...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CFO

We have proven our ROI with Chartis. Chartis is in it for the long term with us. It wasn't just a...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CFO

I definitely really enjoyed our partnership with Chartis. What was particularly great was our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CFO

We had multiple people from Chartis on the job. A few of them were superior, but there was one that...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CFO

When it came to pricing, Chartis obviously had premium pricing, but they do negotiate. There were...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Chartis understands Epic really well, and the people we contracted with the firm are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have struggled a bit with firming up our plans and setting targets, but that isn't all on...

Comment Tone Neutral
Pillars Operations, Services
Evaluation Unrated

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