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Chartis IT Planning and Assessment Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

In our last engagement, we struggled a bit, partly because of Chartis and partly because of us, in...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

The engagement with Chartis was less about IT benchmarking and more about recommending what our IT...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

People think Chartis is expensive, but, at least in my experience, they're usually pretty good about...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CIO

I consider us more of a partner with Chartis; they're not just a consulting firm we use. They know...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I can reach out to our account manager with Chartis anytime and ask a simple question. If I'm...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

I'm very happy with the leadership that I work with. I can tell them what I'm worried about and ask...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I heard people were very satisfied with Chartis’s communication and actionable recommendations. We...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

I'm a little biased regarding Chartis. They assemble things really quickly. Their people are like...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We didn't really consider any other firms. The firm has a specialty. They can speak Epic and...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

Chartis exceeded our expectations. They gave us a role that we weren't even thinking of. I am very...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

I just recommended Chartis recently. When it comes to the highlights of working with them, I go back...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Chartis just does a really nice job. There are firms that are cheaper, but they don't have the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

We like the strategy part. There have been several times when I have asked the firm to deliver...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I'm actually going to bring Chartis back. Their communication and delivery of actionable...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Chartis is right on target. I have no concerns about them. Their consultants have decades of...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Our Chartis representative listens. They take the time to really understand the client, are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

At the end of the day, it’s amazing how professional services have reached a point where the price...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I think Chartis’s connection to financial planning and financial modeling could be stronger. They’re...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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CNO

Chartis's consultants were people who had done the work. They didn't just work for a consulting...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CNO

Chartis blew me away with what they were able to do. They were really flexible. We scheduled a lot...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CNO

We're hoping to use Chartis again. We have extremely limited funds for this kind of thing, but we're...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CNO

Having worked with Chartis in the past, we knew that we wanted to work with Chartis, but we also...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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CNO

When giving feedback about an assessment like this, we adjust our message for different audiences....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Chartis was very personable and flexible, especially with schedules. Sometimes other teams push us...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Chartis was top notch. They kept me in line and stayed on top of their communications. The firm...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

When Chartis engaged with us on this project, they didn’t have a presence like that of a consultant....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have not worked with Chartis for very long, so while they have a good track record, we have not...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

We have a good relationship with Chartis’s team, and they are very responsive. They are not rigidly...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Chartis has adapted to almost everything. Based on their performance, I’m super pleased. I haven't...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Chartis came in and gave an assessment, and within that, they developed a statement of work to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Chartis helped us navigate the process of searching for vendors, and they supported us completely...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Chartis had to learn a lot in working with us because we are not like their other clients. We do...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Chartis was always extremely helpful and nice. Whenever the firm’s top-level leadership came in and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I think that we received our money's worth from our engagement with Chartis. We put a lot of work...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

There are a couple of different things that Chartis did that really stuck out to me. The person I...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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