ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands) Commentary
Filtered view: (Northern Europe)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
What I like most about the product is the easy access to the most relevant information and issues.
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Product
One change that would significantly improve my experience as a customer would be further development...
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Product
The biggest opportunity for product improvement lies in developing more tailored features that...
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Product
The biggest strength is that the solution is widely adopted across many hospitals, and that...
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Operations
ChipSoft does offer trainings, webinars, and tips-and-tricks sessions, but the level of those...
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Value
The solution is very expensive, but if we look at the product, the price is fair. ChipSoft is doing...
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Culture, Operations
ChipSoft mostly sells their product with standard content. They have user groups for each module...
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Relationship
ChipSoft's strength is in our partnership. We have a long-term relationship with directors and key...
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Relationship
I would like better involvement of medical doctors in defining the vendor's road map. MDs are...
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Relationship, Product
Things with ChipSoft have been good recently. They made some progress in how we can share...
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Relationship
ChipSoft should focus a bit more on explaining what they are going to improve in the coming years....
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Operations
Even after our long partnership with ChipSoft, a training program is still important because we get...
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Relationship
ChipSoft's support team members are sufficient. They don't keep us hanging if something goes wrong,...
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Product
ChipSoft HiX EMR/EHR's integration with our PACS is fine, but integrations with smaller software...
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Product
One of the top local needs is a solid vendor that is compliant with regulations, and that is...
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Culture, Value
ChipSoft's costs are high, but they are really transparent about them beforehand. If we sign for...
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Product
In the Netherlands, 80% of hospitals are using ChipSoft's systems. Just like how Epic's systems are...
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Product
ChipSoft has a vision, but integrations are very important. The only way we can access data is...
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Culture, Value
We pay a lump sum to ChipSoft. That means that everything is included. If we pay by module, then we...
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Loyalty
Sometimes, I hear a lot of complaints about the number of clicks necessary in the system. ChipSoft...
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Culture, Relationship
ChipSoft keeps about 90% of the promises they make. There have been a couple of promises that the...
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Operations, Value
When we upgraded the solution, ChipSoft delivered things on schedule. However, the way that they...
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Relationship, Product
A few years ago, ChipSoft was not open to communication about interoperability, but now there are...
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Loyalty, Product
Our local regulations ask for a lot of things to register, and we have to put that information...
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Relationship
To me, proactive service means that ChipSoft will have a plan when we have issues or want new...
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Relationship
We are a fairly small organization, and we have good board-level contacts with ChipSoft, so we have...
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Commentary Summary
Comment Type Breakout