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ClearBalance Patient Financing (Recourse) Commentary
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What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We would always recommend ClearBalance Healthcare. Another hospital actually recommended them to us....
ClearBalance Healthcare has exceeded our expectations from the beginning. The person we work with is...
ClearBalance Healthcare's integration works great. The reporting they provide is customized for us,...
We're extremely satisfied with ClearBalance Healthcare. I've worked with a lot of firms in the past,...
We judge what's best for the patient based on what they can afford or prefer. If they can pay within...
ClearBalance Healthcare is always reaching out and collaborating with me to make sure nothing has...
ClearBalance Healthcare was great during our transition. It was actually one of the easiest...
I am shopping for new ventures with ClearBalance Healthcare, like preservice payment plans. My...
ClearBalance Healthcare very much understands our needs and is always bringing us new products to...
Things would be better if the contract were nonrecourse, but it is recourse, and I make sure the...
I have recommended ClearBalance Healthcare many times. When people are considering the firm, I tell...
I'm a strong proponent of telling anybody who's shopping for a firm to read their contract and ask...
The back-end billing works like a dream. Our enrollment is way up, and patients love it. They can...
ClearBalance Healthcare has been here for a long time. I would say they've exceeded our expectations...
ClearBalance Healthcare had a change for us. I have new blood to deal with, and the new people are...
I've been very pleased with the ease with which the relationship is managed. ClearBalance Healthcare...
With ClearBalance Healthcare's patient financing, the payments and reporting were easy. There was no...
ClearBalance Healthcare needs to have options for patients who don't have Social Security numbers.
If an organization has Epic, they need to do patient financing and payment plans in-house in the...
We are still using ClearBalance Patient Financing, but we are slowly moving away from the services....
We are really happy with ClearBalance Healthcare. They have been very persistent in sharing their...
I have really been super happy with ClearBalance Healthcare. There have only been a handful of...
ClearBalance Healthcare doesn't integrate with our EHR vendor. We would prefer to have that...
Our salespeople are now our key contacts instead of the customer support team. We have to work...
Our patients often comment about how great ClearBalance Healthcare is to work with. That is amazing...
ClearBalance Healthcare has a rigid set of standard procedures that they use when working with...
With ClearBalance Healthcare, we don't have all of the technology that they say they have available....
Most of our patients right now are using ClearBalance Healthcare. We had ClearBalance Healthcare in...
ClearBalance Healthcare generally doesn't bring suggestions forward unless we initiate the...
From a patient experience and satisfaction standpoint, ClearBalance Healthcare is one of the firms...
This is a great partnership, and we plan to expand offerings to include their Doorstep product.
For the most part, the firm is great. Every once in a while, there are times when it'd be great if...
The first thing we engaged with the firm on was long-term payment plan options. We wanted to give...
The driving factors when we were looking at this service were how good the firm was and what their...
We went to the firm's new payment portal. I would refer to it as digital billing. Our small...
I've been doing this work for a really long time, and bringing this project up is probably one of...
There are a lot of exchanges of files and file transfers between ClearBalance Healthcare, us, and...
ClearBalance Healthcare has been a long-standing partner. We recently decided to stop doing business...
ClearBalance Healthcare is our long-term patient payment plan firm. They also do patient outreach....
If I need something from ClearBalance Healthcare, they're very responsive. They have a level of...
ClearBalance Healthcare does a lot of things well. We have a program with a lot of regulatory...
ClearBalance Healthcare has been a great firm for our organization and patients.
With ClearBalance Healthcare, from a facility standpoint, sometimes if there is a discrepancy, like...
The biggest benefit of using ClearBalance Healthcare is that they help our patients understand their...
We're always looking for improvement. Healthcare is a tough business to be in. We've looked at quite...
With ClearBalance Healthcare, I would definitely tell a peer that using the firm is an easy process,...
I would rate our satisfaction with the firm’s ability to help drive patient adoption of their...
I would rate ClearBalance Healthcare's account management very highly. My primary point of contact...
We hired the firm as a payment option for our patients. They can have payment plans outside of what...
We are currently working on getting some updated materials, and that has been clunky. It seems like...
We have been trying to get ClearBalance Patient Financing integrated into our EHR. That has been a...
ClearBalance HealthCare has exceeded our expectations just based on communications and how helpful...
Commentary Summary
Comment Type Breakout