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IRM|Pro Commentary
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Subject Expert
Dan Czech
Chief Insights Officer
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I wouldn't rate Clearwater too high on innovation because their UI and everything isn't super fancy....
I have no idea whether IRM|Pro is part of our long-term plans. We haven't talked about it. My first...
IRM|Pro is good. It's definitely giving us what we need big time. The assessment is really good. The...
From a visibility perspective, I haven't seen many changes in the last couple of years regarding...
To better meet our needs, Clearwater could have customization ability. There are things I'd like to...
The outcome we’ve seen using Clearwater is meeting compliance and OCR remediation requirements. I...
Clearwater’s support people get back to me pretty quickly. They know me. I call them a lot.
We have a cybercenter that does a lot of training, and we have had lots of organizations looking at...
Clearwater is always there if we need to get on a call and ask how to do something or how to do it...
Last year, Clearwater received more funding for expansion, so I am assuming they have added some...
Clearwater needs to make the software more user friendly and more intuitive for the user to employ...
The outcome and ROI we have received from using the system is the instrumental value, because the...
IRM|Pro is an in-house tool of Clearwater's, and they have been increasingly making it better by...
Clearwater is always reaching out and asking whether I want to get trained on IRM|Pro. Lately, I...
Clearwater doesn’t share much about development and innovation for the product. They haven’t really...
It’s hard to say what outcomes we’ve received from using the system because we’re not that far along...
Clearwater has great customer service. Our main contact person is fantastic, very responsive,...
Commentary Summary
Comment Type Breakout