IRM|Pro Commentary
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Subject Expert
Jaren Day
Group Director, Insights
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User Commentary
Product
IRM|Pro is an in-house tool of Clearwater's, and they have been increasingly making it better by...
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Loyalty, Relationship
Clearwater is always reaching out and asking whether I want to get trained on IRM|Pro. Lately, I...
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Relationship
Clearwater doesn’t share much about development and innovation for the product. They haven’t really...
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Product, Value
It’s hard to say what outcomes we’ve received from using the system because we’re not that far along...
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Relationship
Clearwater has great customer service. Our main contact person is fantastic, very responsive,...
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Product
IRM|Pro is just a reporting tool, so it looks back more than forward. It is not strategic.
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Loyalty, Relationship, Product
Our organization was acquired by an organization with their own information-security department. It...
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Relationship, Operations
I find the system relatively easy to use. Clearwater offers good support. They have classes we can...
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Product
Everything meets our expectations. The functionality meets our needs. The audits and the...
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Product, Value
The system has enabled us to perform our annual risk assessments for our annual compliance...
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Relationship
Since I have been using the system for so long, it is relatively easy for me. But sometimes I get...
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Product
If we still have the software in 12 months, maybe we can implement more products from Clearwater's...
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Relationship
The client success representative has been very responsive to all my questions and needs. Anytime I...
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Operations
The vendor provides numerous educational opportunities through webinars that customers can attend....
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Relationship, Operations
Clearwater touts their support and training. We have had turnover in our team over the last few...
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Product
The system doesn't support integration. There is an important feature in it for assets. That is...
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Value
Clearwater has been reasonable with their charges over the years. I don't have any concerns about...
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Relationship
Clearwater's support is great. In the event of an OCR investigation as a result of a HIPAA breach or...
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Product, Value
The system is really a tool based on a HIPAA requirement. Organizations either drive tangible...
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Relationship
I have a close relationship with Clearwater. I have spoken to a higher-up at Clearwater a few times....
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Product
IRM|Pro is not very intuitive, so we can't just hop in and start using it. It takes a bit of time,...
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Loyalty, Product
We have our own homegrown system that we have built. There is no integration between that and...
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Operations
Training is more done on demand. I have to ask for it, but whenever I ask for a refresher, someone...
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Operations, Product
I consider myself a tech-savvy person, but the software can be a bit complicated if the user doesn't...
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Commentary Summary
Comment Type Breakout