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Conductor (Summit Exchange) Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Consensus sometimes doesn't have enough resources. There have been times when Consensus couldn't put...
Consensus is a good partner, and they have been here a long time. They are very good at getting...
Consensus is really good at support. They'll tell us exactly what the system can do, what it can't...
Summit Exchange has delivered on what we need the system to do at the moment. Obviously, there are...
I like Consensus' training approach better than other vendors'. Consensus is super responsive with...
If I were recommending Summit Exchange to someone else, I would tell them they should be concerned...
I wasn't here when we did the initial training for Conductor, but the additional training I have...
I have a couple of Consensus’ other products, and when I canceled one product, they canceled all of...
We are able to utilize the Conductor tool for interfaces and to dig into our SQL databases and query...
We were highly satisfied with the initial training from Consensus. The ongoing training is where we...
Conductor is a very robust tool. Organizations need to have someone willing to dig in, think outside...
Consensus is expensive, and they give nothing away, so the more we can do ourselves, the more...
Consensus has straightened out now. There was some jumping around of different support and sales...
Our use of Conductor has blown up. We have done a whole bunch of interfaces for things like getting...
Commentary Summary
Comment Type Breakout